Job Summary: 

• Responsible for approaching insurance in a different wayand that means a more interesting, exciting, relevant career.
• Find real opportunities to make people and businesses safer, more secure, and more successful.
• Manage day-to-day communication on client implementation projects, with data warehouse vendors, internal team and external clients.
• Update Excel spreadsheets, SmartSheet, and project management tools daily with implementation project status/tasks.
• Coordinate with vendors, data warehouse, and internal team members.
• Organize project expectations and timelines.
• Organize files and maintain all project documents.
• Provide status updates on implementation projects to internal/external clients.

Skills on Resume:

• Communication Skills (Soft Skills)
• Vendor Coordination (Soft Skills)
• Client Management (Soft Skills)
• Excel Proficiency (Hard Skills)
• Project Tools (Hard Skills)
• Document Organization (Hard Skills)
• Timeline Management (Hard Skills)
• Status Reporting (Soft Skills)

Job Summary: 

• Interface with ServiceNow to create tickets when an issue is discovered.
• Cater to the data separation required to support regional requirements.
• Collect metrics, syslogs, and Windows event logs from the newly provisioned guest servers in either Azure Native or on-prem VMware.
• Turn metrics collected from the guest server into KPI’s to apply standard threshold monitoring.
• Create automated packages that can be repeatedly deployed.
• Install, configure, and manage Splunk components.
• Responsible for Splunk apps management.
• Responsible for Indexes/Authentication/Knowledge objects management.
• Responsible for ingesting new data sources.
• Prepare parsing, event line breaking, and timestamp extraction.

Skills on Resume:

• ServiceNow Ticketing (Hard Skills)
• Data Segregation (Hard Skills)
• Log Collection (Hard Skills)
• KPI Monitoring (Hard Skills)
• Automation Deployment (Hard Skills)
• Splunk Management (Hard Skills)
• App Administration (Hard Skills)
• Data Ingestion (Hard Skills)

Job Summary: 

• Contact during the onboarding process.
• Manage the implementation planning and strategy of new clients.
• Provide in-person and virtual training for all HRS products to clients, prospects, and partners.
• Learn about the post-acute care space and develop expertise on industry trends and topics.
• Develop best practices for telehealth, remote patient monitoring and HRS system utilization.
• Create strategic program structures that position telehealth programs for success.
• Advocate for client needs within HRS.
• Ensure the highest level of customer service.
• Work collaboratively with Client Success and other internal teams to build knowledge and improve processes.

Skills on Resume:

• Onboarding Support (Soft Skills)
• Implementation Strategy (Hard Skills)
• Client Training (Soft Skills)
• Industry Knowledge (Hard Skills)
• Best Practices (Hard Skills)
• Program Development (Hard Skills)
• Client Advocacy (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Consult with customers to determine and review hardware, software, and system functional specifications.
• Obtain initial customer sign-offs prior to system installation.
• Configure the product to meet the customer’s needs.
• Modify base product by using product customization tools and writing product specifications for engineers.
• Modify base reports and documentation to further prepare and ready the customer’s system for installation.
• Provide live support coverage at the customer site and remotely.
• Obtain final customer sign-offs to validate their satisfaction with the new system.
• Document, establish and test hardware/software and report packages, based on customer specifications, before and during on-site installation.
• Help drive the product roadmap, document all learnings and product features from customer interactions for the product team to iterate.
• Communicate back with customers on expected feature improvement timelines.

Skills on Resume:

• Customer Consultation (Soft Skills)
• System Configuration (Hard Skills)
• Product Customization (Hard Skills)
• Report Modification (Hard Skills)
• Technical Support (Soft Skills)
• System Testing (Hard Skills)
• Product Roadmap (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Lead projects from discovery to implementation to go-live.
• Communicate with customers to understand requirements, manage project progression, and set expectations.
• Become a product expert and provide creative solutions to meet customers' needs.
• Gather functional requirements across Enterprise customers and iteratively configure Vidado software to meet customer expectations.
• Work closely with the following internal teams.
• Ensure customer satisfaction, utilization, and renewal.
• Responsible for solution discovery with prospective customers.
• Responsible for implementing and deploying advanced solutions.
• Product team to identify, define, and test new features and solutions.
• Identify, triage and escalate issues to management and the internal teams.
• Create and manage both customer-facing and internal processes, documentation, and training.

Skills on Resume:

• Project Leadership (Soft Skills)
• Customer Communication (Soft Skills)
• Product Expertise (Hard Skills)
• Requirement Gathering (Hard Skills)
• Solution Implementation (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Process Documentation (Hard Skills)
• Issue Management (Soft Skills)

Job Summary: 

• Manage multiple customer onboarding projects from kickoff to launch.
• Provide an exceptional service experience throughout the customers’ onboarding journey.
• Build strong relationships with customers, ensuring their retention and full satisfaction.
• Deliver live training sessions to drive adoption and stickiness.
• Investigate and/or escalate customers’ technical issues and ensure their resolution.
• Identify and execute on upsell opportunities.
• Work closely with Sales and Support to ensure a seamless handoff experience.
• Work closely with Product in providing customer feedback.
• Help build the most high-impact product for customers.

Skills on Resume:

• Onboarding Management (Hard Skills)
• Service Excellence (Soft Skills)
• Relationship Building (Soft Skills)
• Client Training (Soft Skills)
• Issue Resolution (Hard Skills)
• Upsell Skills (Hard Skills)
• Team Collaboration (Soft Skills)
• Product Feedback (Soft Skills)

Job Summary: 

• Resolve, document, maintain, and track client problems.
• Research questions/client issues or concerns using all available resources.
• Provide support and communicate with high-profile clients by phone, email and in person on a daily basis.
• Provide on-site client support at all client locations deemed necessary.
• Act as a subject matter expert in the functionality of the system.
• Communicate technical information to non-technical personnel.
• Interface with internal resources to bring resolution to client concerns/issues.
• Regularly meets with customers to understand their technology needs and concerns.
• Implement and post-implement support of project requirements.
• Ensure all validation of project requirements is met.
• Participate in client meetings and properly document client concerns.

Skills on Resume:

• Issue Resolution (Hard Skills)
• Client Support (Soft Skills)
• Onsite Support (Hard Skills)
• System Expertise (Hard Skills)
• Technical Communication (Soft Skills)
• Internal Collaboration (Soft Skills)
• Requirement Validation (Hard Skills)
• Meeting Documentation (Soft Skills)

Job Summary: 

• Work with the Manager of Implementation and Clinical Education, as well as Account Managers and End-Users.
• Create implementation plans for customers with best practices for onboarding (or refreshing) use of evidence-based guidelines and related solutions available through ODG.
• Act as the point of contact and owner for product and technical issues for client implementations.
• Responsible for expert user of all ODG products, understanding the underlying platform technology, interfaces, and product functionality.
• Present technical processes to non-technical audiences.
• Onboard and manage User and Client Set-Up details in an Admin Portal.
• Manage resolution of all product and technical implementation issues by coordinating both internal and external resources, escalating issues, and communicating updates timely manner to key stakeholders.
• Assist with the creation and maintenance of all Implementation and Clinical Education Department training and education materials (i.e., Web-based training tools, PDF inserts, videos, implementation guides, etc.).
• Work directly with customers onsite (post covid) and remotely.

Skills on Resume:

• Implementation Planning (Hard Skills)
• Client Onboarding (Soft Skills)
• Technical Ownership (Hard Skills)
• Product Expertise (Hard Skills)
• Process Presentation (Soft Skills)
• User Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Training Materials (Hard Skills)

Job Summary: 

• Provide training of staff and implementation assistance, and then drive plans forward.
• Make recommendations for automation of the various ODG products inside customer claims/case management and other software platforms.
• Assist with developing, executing, and evaluating ODG Guidelines Assessment and Implementation Plans.
• Help customers develop strategies to achieve goals, overcome pain points, and improve outcomes.
• Create and measure savings with ODG content and tools.
• Assist Account Management in building relationships with customers.
• Act as the “voice of the customer”, bringing own ideas and those of customers back to.
• Ensure customers are at the forefront of all product development initiatives.
• Engage all customers with patience and understanding, and build a partnership.
• Resolve their issues, and maintain the ODG customer-centric model, and exceed expectations.
• Provide a tailored experience for each customer, and not a one-size-fits-all approach.

Skills on Resume:

• Staff Training (Soft Skills)
• Automation Recommendations (Hard Skills)
• Plan Development (Hard Skills)
• Strategy Support (Soft Skills)
• Outcome Measurement (Hard Skills)
• Relationship Building (Soft Skills)
• Customer Advocacy (Soft Skills)
• Issue Resolution (Hard Skills)

Job Summary: 

• Coordinate with customers to design project scope and objectives.
• Ensure achievement of the same within the required timeframe and monitor completion of all projects.
• Conduct implementation tasks (setup, end-user training, post-go-live support/optimization).
• Analyze and understand the requirements of a shipping facility workflow as they pertain to the implementation of the products.
• Serve as the main point of contact for new customers.
• Document implementation decisions and configuration setup.
• Work within the DesktopShipper implementation team to refine the implementation process.
• Resolve issues directly and remotely, utilizing training and documentation.
• Assist customers in the optimal utilization of all.

Skills on Resume:

• Project Coordination (Soft Skills)
• Project Monitoring (Hard Skills)
• Implementation Support (Hard Skills)
• Workflow Analysis (Hard Skills)
• Client Contact (Soft Skills)
• Documentation Skills (Hard Skills)
• Process Improvement (Hard Skills)
• Issue Resolution (Hard Skills)

Job Summary: 

• Act as a consultant for customers, bringing their vision to life and making sure they are able to hit their growth objectives through their program.
• Hands-on resource brainstorming, strategizing, and elevating the health of customers’ communities through best practices and deep knowledge of the platform.
• Consult virtually, but can also lead on-site workshops and strategic discussions towards a successful launch.
• Create amazing relationships with clients’ internal teams and inspire them to push the boundaries of how they generate growth through their advocates.
• Help to validate best practices as they’re embedded within some of the customers’ communities as their architect.
• Create a deep feedback loop to help refine and improve Product, CS strategies, and tools.
• Create engaging content and campaigns on Influitive Hubs, driving challenge completions, increasing referrals, social shares, references and much more activity.
• Develop and create’ll test what works, what doesn’t and be able to pivot.
• Lead launch projects, ’ll work cross-functionally.
• Hand off customers to other Influitive teams to set them up for success.

Skills on Resume:

• Customer Consulting (Soft Skills)
• Strategic Planning (Hard Skills)
• Workshop Leadership (Soft Skills)
• Relationship Building (Soft Skills)
• Best Practices (Hard Skills)
• Feedback Loop (Soft Skills)
• Content Creation (Hard Skills)
• Project Leadership (Soft Skills)

Job Summary: 

• Define the approach and process required for a successful implementation, and execute with efficient delivery.
• Collaborate with PMO and Vendor to ensure approaches are aligned.
• Gather user requirements, blueprinting and documentation designs.
• Collaborate with the IT and Process and Governance workstreams to ensure client requirements are met.
• Responsible for ensuring all Business Processes, Functional specifications, Technical specifications, Test scripts and Training documentation are created and up to date.
• Partner with the Learning Experience Platform Change Enablement Lead.
• Shape and provide appropriate training for all user groups.
• Define, create and implement an ongoing Business As Usual process for the testing of incident/problem fixes, change requests, enhancements, and new functionality post project implementation.

Skills on Resume:

• Implementation Strategy (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Requirement Gathering (Hard Skills)
• Process Alignment (Soft Skills)
• Documentation Skills (Hard Skills)
• Training Delivery (Soft Skills)
• Change Enablement (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Responsible for measures of success, customer feedback (NPS, references), peer feedback, utilization, and project margin.
• Recognize trends in the corporate security space and develop/apply strategies to expand the product unit.
• Work with different departments and stakeholders in the company to increase the general corporate security knowledge base.
• Educate customers on what’s required for successful implementations.
• Create design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices.
• Establish a shared vision of project success during project initiation and confirm a common understanding of project scope, delivery approach, task ownership, and deliverables.
• Control and communicate project scope, schedule, budget, and risk to customers and management.
• Lead regular project discussions with customers and project teams.
• Review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize “time to value”.

Skills on Resume:

• Success Measurement (Hard Skills)
• Trend Analysis (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Customer Education (Soft Skills)
• Design Solutions (Hard Skills)
• Project Alignment (Soft Skills)
• Scope Management (Hard Skills)
• Project Leadership (Soft Skills)

Job Summary: 

• Gather and document customer functional and technical requirements.
• Manage and expand the corporate security business ecosystem.
• Act as a subject matter expert for new sales and existing customer activity.
• Configure the software based on the solution design, performing quality assurance to minimize rework.
• Deliver administrator, train-the-trainer, and end-user training sessions, and authoring training materials (including documents, decks, videos, etc.).
• Bring corporate security subject matter knowledge back into the Resolvers application and product processes.
• Timely and accurate work estimates, Statements of Work, development of estimation processes, and tools.
• Collaborate with Sales and lead presales activities with customers that result in a common understanding of project success factors, scope of work, and cost of the required Services.
• Responsible for evidence of capturing and sharing relevant market feedback.
• Establish a communication channel with Product Management.
• Share market feedback and gain insight into the product roadmap to share across the team.

Skills on Resume:

• Requirement Gathering (Hard Skills)
• Business Expansion (Hard Skills)
• Subject Expertise (Soft Skills)
• Software Configuration (Hard Skills)
• Training Delivery (Soft Skills)
• Knowledge Integration (Hard Skills)
• Work Estimation (Hard Skills)
• Presales Collaboration (Soft Skills)

Job Summary: 

• Analyze customer environments and requirements.
• Determine maintainable application configurations following best practice guidelines using the provided application and design requirements.
• Implement application configurations that support laboratory processes and execute on delivery, implementation plans, processes and services.
• Implement LDAP systems on enterprise servers.
• Enhance and maintain existing customers’ application solutions by implementing continuous deployment releases to various environments (Test and Production).
• Assist enterprise clients with the integration of ARDX Informatics software solutions with customers' internal networking systems and laboratory systems.
• Provide expert networking assistance to integrate customer medical devices and other input data sources to a range of company products and point-of-care management solutions.
• Provide post-implementation acceptance testing and support with analytical problem-solving skills, including root-cause analysis and escalation to development/architecture.
• Maintain data integrity procedures, processes, and policies while implementing, deploying and configuring application lifecycle management solutions.
• Upgrade systems and processes for enhanced functionality and security issue resolution.
• Create and maintain detailed records of customer discussions and decisions made throughout the implementation process.

Skills on Resume:

• Requirement Analysis (Hard Skills)
• Application Configuration (Hard Skills)
• Implementation Support (Hard Skills)
• LDAP Implementation (Hard Skills)
• System Integration (Hard Skills)
• Networking Assistance (Hard Skills)
• Acceptance Testing (Hard Skills)
• System Upgrades (Hard Skills)

Job Summary: 

• Work closely with customers and internal Cloudvirga teams and function as a subject matter expert for a specified set of products and services being offered.
• Act as a solution architect for the design of customer workflows, and facilitate the desired system requirements.
• Provide guidance to the customer throughout the life of the implementation process.
• Provide project leadership to customers with the goal of efficiently driving the best practice implementation cycle for deploying the Digital Mortgage POS solution.
• Work with customers to receive, document and prioritize incoming feature/enhancement/project requests.
• Translate internal product documentation, technical-speak and troubleshooting steps for business users, in preparation for CV deployments.
• Work closely with the Customer Support team for the complete resolution of client issues.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Skills on Resume:

• Product Expertise (Hard Skills)
• Solution Architecture (Hard Skills)
• Implementation Guidance (Soft Skills)
• Project Leadership (Soft Skills)
• Requirement Prioritization (Hard Skills)
• Technical Translation (Soft Skills)
• Issue Resolution (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Identify, document, and write all user stories/change requests through the CV SDLC.
• Coordinate with the project manager for development and delivery schedules.
• Attend Client Facing training calls that the client proctors with their users.
• Ensure can provide answers to questions that arise about the system.
• Partner with VP’s Customer Success and Program Managers.
• Ensure the client receives the highest level of service with the goal of achieving adoption and moving toward new contracts.
• Assist Program Managers with project plan creation and creation of decks/presentations for client meetings.
• Maintain a good professional working relationship with internal (sales, business development, creatives and ad optimization) and external (advertisers/agencies) teams.

Skills on Resume:

• User Story Writing (Hard Skills)
• Schedule Coordination (Hard Skills)
• Client Training (Soft Skills)
• System Knowledge (Hard Skills)
• Customer Success (Soft Skills)
• Project Planning (Hard Skills)
• Presentation Skills (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Establish requirements for automation projects through collaboration with business partners and project team members of various disciplines.
• Ensure the successful deployment and adoption of automation.
• Improve workflows across global business units.
• Responsible for project management of automation systems through deployment.
• Provide guidance and technical expertise to business partners and process owners throughout the project lifecycle.
• Communicate regularly, project progress to key stakeholders and leadership.
• Coordinate and conduct alpha and beta prototype testing with global Vegetable partners.
• Collect and disseminate user feedback to the engineering project team for iterative improvement and future enhancements.
• Manage collaborative automation projects between Bayer’s Vegetable Automation and Robotics team and external vendors.
• Facilitate the integration of system components with external vendors for full automation functionality.
• Establish metrics related to automation system key performance indicators.
• Monitor systems for uptime, system issues, and coordinate fixes.
• Troubleshoot and solve problems among diverse interconnected systems.
• Adhere to company procedures for intellectual property documentation and protection.

Skills on Resume:

• Requirement Gathering (Hard Skills)
• Automation Deployment (Hard Skills)
• Workflow Improvement (Hard Skills)
• Project Management (Soft Skills)
• Technical Guidance (Hard Skills)
• Progress Communication (Soft Skills)
• Prototype Testing (Hard Skills)
• System Troubleshooting (Hard Skills)

Job Summary: 

• Complete implementations against established schedules, deadlines, and expectations.
• Communicate with technical and operational leaders by phone and email.
• Lead client meetings with multiple agencies in-person and by phone/WebEx.
• Gather intelligence for each client.
• Bring together and coordinate work within multiple agencies (police, hospital, mental health).
• Develop strong and collaborative long-term relationships with project stakeholders.
• Collaborate with the sales and training teams.
• Maintain documentation for each implementation within Salesforce CRM.
• Continuously develop, refine, and document implementation processes.
• Assist in refining the software to meet the unique needs of each community.
• Participate in pre-release testing to identify any potential usability issues.

Skills on Resume:

• Project Execution (Hard Skills)
• Leader Communication (Soft Skills)
• Client Meetings (Soft Skills)
• Information Gathering (Hard Skills)
• Agency Coordination (Soft Skills)
• Stakeholder Relations (Soft Skills)
• Process Documentation (Hard Skills)
• Software Testing (Hard Skills)

Job Summary: 

• Drive deals through to close for SMBs needing onboarding assistance.
• Perform against the onboarding process and training curriculum.
• Hold merchants accountable to a go-live timeline, accelerating the sales cycle and maximizing NPA to the company.
• Identify and address potential obstacles during the onboarding process, manage partner communication, and create strategies for effecting change.
• Perform Remote merchant work phone consults, advising on hardware/software/operations, staff training, menu building, account optimization, and driving deals over the finish line with a proposed timeline.
• Perform occasional on-site merchant work, including training and hardware installation.
• Ensure Project management by working with the offshore team to complete the following tasks
• Configure customer account, improve menu setup, and other data entry tasks involved in getting a merchant onboard.
• Attend internal stakeholder meetings, roadmap discussions, client optimization sessions, team, region, and departmental-wide syncs.

Skills on Resume:

• Deal Closing (Soft Skills)
• Onboarding Training (Soft Skills)
• Timeline Management (Hard Skills)
• Obstacle Resolution (Soft Skills)
• Remote Consulting (Hard Skills)
• Onsite Training (Soft Skills)
• Account Configuration (Hard Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary: 

• Coordinate with the Customer Success team.
• Manage technical onboarding and training for new customers.
• Project managed technical solutions and escalated issues for customers alongside the Customer Success and Support Engineering teams.
• Collaborate with the Sales team to deliver pre-sales technical demos and lead discussions on the technical benefits of OpenSesame.
• Communicate clearly and explain technical concepts to a less- or non-technical audience.
• Manage and coordinate high-level technical discussions around OAuth, API, web services, and related standards.
• Collaborate with the Product Operations team.
• Define the support process for custom work and customer solutions outside of the standard support escalation process.
• Support Product Operations in the development and maintenance of documentation for pre-sales, technical onboarding, and customer solutions.
• Document and lead process improvements by working cross-functionally and understanding requirements from Sales, Customer Success, Support, and Product.
• Closely monitor trending issues and implementation blockers.
• Improve processes, escalating to the Product and Engineering teams.

Skills on Resume:

• Customer Coordination (Soft Skills)
• Technical Onboarding (Hard Skills)
• Project Management (Hard Skills)
• Pre-Sales Support (Soft Skills)
• Technical Communication (Soft Skills)
• API Management (Hard Skills)
• Process Documentation (Hard Skills)
• Issue Monitoring (Hard Skills)

Job Summary: 

• Partner with management and staff to determine training needs for internal and external clients.
• Consult with client management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations and technologies.
• Evaluate the existing client’s TEAM's product usage and integration with their current business practices.
• Assist with full product integration through additional consulting, training and implementation of TEAM’s products.
• Update and manage project plans from start to finish.
• Ensure success in implementing TEAM's Accounting, Operations and Human Resources related products.
• Conducts training sessions using online training tools or in person, covering specified TEAM’s products.
• Develop teaching outlines and determine instructional methods such as individual training (both online and in person), group instruction, lectures, demonstrations, conferences, meetings, and workshops.
• Recommend effective delivery strategies.
• Ensure successful implementation, training and support of products.
• Revise the design of the training curriculum and methods to improve effectiveness.
• Measure the client’s understanding of purchased products to ensure adoption.
• Track and record all communications with clients to ensure accurate billing.

Skills on Resume:

• Training Needs (Soft Skills)
• Client Consulting (Soft Skills)
• Product Evaluation (Hard Skills)
• Product Integration (Hard Skills)
• Project Management (Hard Skills)
• Training Delivery (Soft Skills)
• Curriculum Design (Hard Skills)
• Client Tracking (Hard Skills)

Job Summary: 

• Act as the single point of contact, ensuring that the onboarding of new SMB customers is carried out on schedule 2.
• Run the internal ‘kick-off’ and customer orientation call.
• Confirm contact roles and provide a 60-day walkthrough.
• Complete pre-install checks, arrange installer engineers, validate completed vehicle details and confirm the scheduled training.
• Provide login details, check user setup.
• Monitor driver/vehicle setup and discuss vehicle config settings.
• Verify trackers are installed, vehicle information is completed and ensure training delivery is completed.
• Run the ‘close-out’ call, ensure handoff criteria are met and manage the handover to Account Mgrs (SAMs).

Skills on Resume:

• Onboarding Management (Hard Skills)
• Kickoff Meetings (Soft Skills)
• Process Walkthrough (Soft Skills)
• Pre-Install Checks (Hard Skills)
• User Setup (Hard Skills)
• Configuration Monitoring (Hard Skills)
• Training Delivery (Soft Skills)
• Handover Management (Soft Skills)

Job Summary: 

• Manage change as part of customer onboarding.
• Handle changes in scope, e.g., missing features, corrected vehicle information, new features, etc.
• Anticipate and effectively resolve issues and mitigate risks throughout the implementation.
• Provide effective communication, influence positively in situations of conflict.
• Ensure excellence in all aspects of implementation.
• Assist Account Managers with the implementation of new vehicles and upsell features for existing customers.
• Provide consultancy to help existing SMB customers with system setup and early adoption issues.
• Look to provide a success road map for the customers and internal stakeholders (Sales, SAMs and Support).

Skills on Resume:

• Change Management (Hard Skills)
• Scope Handling (Hard Skills)
• Risk Mitigation (Hard Skills)
• Conflict Resolution (Soft Skills)
• Implementation Excellence (Hard Skills)
• Upsell Support (Soft Skills)
• System Consultancy (Hard Skills)
• Success Roadmap (Soft Skills)

Job Summary: 

• Develop a thorough understanding and knowledge of all aspects of Siteimprove solutions, pivotal for setting customers up for success from the start.
• Work with Customer Success, Sales, Marketing, and Product to understand new product offerings.
• Ensure an effective roll-out and adoption of all Siteimprove solutions.
• Work closely with customers, the project sponsor and stakeholders in defining and executing the setup and configuration of the platform.
• Verify all associated products and services are configured for each solution.
• Understand the customers' objectives and translate this into the design of the platform.
• Confidently talk to the customer about the types of platform configurations that will support the customer's way of working and goals.
• Identify and establish best practices, templates, policies, and tools to expand and mature capabilities as a delivery organization.
• Ensure the prime objective of “delivering valuable business outcomes to customers is always met by understanding the customer’s goals and configuring the platform to support them.
• Identify, distill, and recommend product enhancements to the Product Management team by gathering and refining feedback received through customer interactions.

Skills on Resume:

• Product Knowledge (Hard Skills)
• Team Collaboration (Soft Skills)
• Solution Adoption (Hard Skills)
• Platform Setup (Hard Skills)
• Goal Alignment (Soft Skills)
• Best Practices (Hard Skills)
• Business Outcomes (Soft Skills)
• Feedback Gathering (Soft Skills)

Job Summary: 

• Provide fundamental API technical support to new, existing, or migrating Direct API customers for Business Services’ products.
• Keep implementation, post-production, and migration project plans up to date with the status of activities.
• Communicate technical terms to customers, sales, and internal staff of varying levels of technical understanding.
• Manage or participate in departmental projects and tasks that improve the productivity of the team.
• Complete required training and skill development.
• Support the client base, individual developmental needs, team objectives, department goals, and company initiatives.
• Provide post-production testing support directly to external clients and sales teams.
• Audit test data within test environments.
• Assist management with reporting.
• Assist the API Consultants Team with implementation and post-production tasks.

Skills on Resume:

• API Support (Hard Skills)
• Project Updates (Hard Skills)
• Technical Communication (Soft Skills)
• Productivity Improvement (Soft Skills)
• Skill Development (Hard Skills)
• Testing Support (Hard Skills)
• Data Auditing (Hard Skills)
• Reporting Assistance (Hard Skills)

Job Summary: 

• Manage the implementation of software with new and existing customers end-to-end.
• Translate business requirements into technical requirements.
• Liaise with the development team if clients’ operational requirements are realistically achievable.
• Create an implementation plan that identifies milestones and timelines.
• Ensure, together with relevant stakeholders, that the milestones are met within the agreed time.
• Lead weekly status calls with customers, discussing project status, monitoring the milestones and the progress of the implementation.
• Speak knowledgeably on all technical integration options available within implementation.
• Maintain a deep understanding of the PressPage tools.
• Provide strategic advice to customers regarding their (online) Corporate Communication goals.
• Help co-create and iterate processes to bring the Implementation Team to the next level.

Skills on Resume:

• Software Implementation (Hard Skills)
• Requirement Translation (Hard Skills)
• Team Liaison (Soft Skills)
• Implementation Planning (Hard Skills)
• Milestone Management (Hard Skills)
• Status Communication (Soft Skills)
• Integration Knowledge (Hard Skills)
• Strategic Advising (Soft Skills)

Job Summary: 

• Understand Client name screening requirements and make suggestions on how best to apply their subscribed product to these requirements.
• Provide integration assistance to clients on Risk Products.
• Provide support regarding the usage of World-Check Data content and configuration of World-Check One, World-Check Data File and World-Check One API.
• Review and advise on the client's business processes on their use of World-Check products.
• Document progress of client projects and deliverables.
• Execute on multiple customer implementation projects in parallel.
• Support Regional migration/s and Client rollout projects for Risk products.
• Update client integration, planning, and time tracking systems to provide visibility to line management.
• Work well independently, having the ability to actively carry out research and investigative work using their own initiative.

Skills on Resume:

• Requirement Analysis (Hard Skills)
• Integration Support (Hard Skills)
• Product Configuration (Hard Skills)
• Process Advisory (Soft Skills)
• Project Documentation (Hard Skills)
• Implementation Management (Hard Skills)
• Migration Support (Hard Skills)
• Independent Research (Soft Skills)

Job Summary: 

• Collaborate with internal Customer Success and Software Development teams.
• Ensure all required work is completed on time and meets expectations.
• Assist with scheduling resources, meeting requirements gathering deadlines.
• Help with managing the fulfillment of customer requests.
• Ensure excellent customer service and accurate time tracking.
• Participate in end-to-end implementation planning, including project management, issue management, communication and change management.
• Own the implementation and technical onboarding of assigned customers.
• Contact between customers and internal cross-functional teams, closely monitoring key deliverables and timelines.
• Help streamline iterative processes by contributing to process improvements and documentation.
• Help extended teams with troubleshooting and product configuration.
• Support the preparation of customer meetings and deliverables within assigned projects.

Skills on Resume:

• Team Collaboration (Soft Skills)
• Task Management (Hard Skills)
• Resource Scheduling (Hard Skills)
• Request Fulfillment (Soft Skills)
• Customer Service (Soft Skills)
• Implementation Planning (Hard Skills)
• Technical Onboarding (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Serve as the main point of contact for customers.
• Ensure a successful onboarding process to the Lasso CRM platform.
• Collect data and other information required to configure Lasso to the customer's needs.
• Engage customers through regular strategic calls to drive adoption and expansion.
• Ensure all customers complete the required technical setup efficiently and in a timely manner.
• Mentor customers on the use and integration of Lasso into their business operations.
• Manage customers throughout their lifecycle and journey.
• Translate customers' business requirements into product and/or service requirements.
• Resolve customers' inquiries by aligning them with the right resources.
• Provide web-based support and training.

Skills on Resume:

• Customer Contact (Soft Skills)
• Onboarding Management (Hard Skills)
• Data Collection (Hard Skills)
• Customer Engagement (Soft Skills)
• Technical Setup (Hard Skills)
• Customer Mentoring (Soft Skills)
• Lifecycle Management (Hard Skills)
• Web Training (Soft Skills)

Job Summary: 

• Responsible for the initial impressions of PetDesk to customers in the post-sale process.
• Think through complex ideas, then break them down into simple terms and actionable items.
• Analyze and interpret results in the backend system.
• Inform the customer, problem-solve through issues, and give accurate and confident responses.
• Provide guidance to other functions and maintain a collaborative relationship across teams.
• Serve as a positive and effective liaison to other departments.
• Learn a ton about the pet care industry and use that knowledge to provide a holistic customer experience.
• Use a customer success-based conversation approach that focuses on educating new customers on how they can help improve clinic processes and save staff time to better care for pets.

Skills on Resume:

• Onboarding Experience (Soft Skills)
• Idea Simplification (Soft Skills)
• Data Analysis (Hard Skills)
• Problem Solving (Soft Skills)
• Team Collaboration (Soft Skills)
• Cross-Department Liaison (Soft Skills)
• Industry Knowledge (Hard Skills)
• Customer Education (Soft Skills)

Job Summary: 

• Act as the primary point of contact for clients during the technical system migration phase.
• Gather, document and execute on complex and detailed technical requirements.
• Determine scope, optimize the implementation process, and escalate and resolve risks before they become issues.
• Responsible for multiple overlapping customer implementations, including the communication of status to stakeholders of each project.
• Coordinate and schedule meetings with customers, integration partners, and internal team members.
• Synchronize across departments, delivery on contractual and mutually agreed-upon obligations.
• Represent Duetto Deployment and culture as customers continue their journey within Duetto.
• Work with Product and Development teams for specific project needs.
• Maintain task, milestone and project documentation for historical reference and forecasting reporting.
• Undertake project management duties for new client Deployments, including Deployment onboarding, tracking, account setup, and integration activation.

Skills on Resume:

• Client Contact (Soft Skills)
• Requirement Gathering (Hard Skills)
• Scope Management (Hard Skills)
• Project Communication (Soft Skills)
• Meeting Coordination (Soft Skills)
• Cross-Department Sync (Soft Skills)
• Project Documentation (Hard Skills)
• Deployment Management (Hard Skills)

Job Summary: 

• Train clients to give them a solid understanding of how to best use the application to meet their operational goals and objectives.
• Relate applications to the client's role and responsibilities within their organization.
• Understand and recommend best practices relevant to the clients’ industry.
• Work with clients throughout the implementation project to configure the account.
• Ensure clients are aware of the next steps needed.
• Progress in implementation and help schedule and coordinate activities.
• Become a subject matter expert in the relevant product and vertical domains.
• Correctly document and communicate activities and results both internally and externally.
• Promptly engage project coordinators and other stakeholders when projects stall.

Skills on Resume:

• Client Training (Soft Skills)
• Role Alignment (Soft Skills)
• Best Practices (Hard Skills)
• Account Configuration (Hard Skills)
• Implementation Guidance (Soft Skills)
• Activity Coordination (Hard Skills)
• Subject Expertise (Hard Skills)
• Project Communication (Soft Skills)

Job Summary: 

• Overall project management, including coordinating with internal and external stakeholders for all phases of the projects,  project design, planning, execution, controlling, and closing.
• Identify, assess, and manage risks and issues to the success of the project.
• Work closely with internal implementation leads to deliver project deliverable documents, plans, status updates, etc.
• Responsible for effective control, leadership
• Responsible for the defined scope of the project, including project-level change control.
• Develop and lead the process for dealing with rapid major changes.
• Ensure the communication channels and processes are in place.
• Notify the relevant people (e.g., sponsors, executives, and vertical owners) so that plans can be amended, and the necessary actions taken.
• Ensure that the project team is delivering core milestones and deliverables using defined and agreed-upon processes and reporting.
• Produce timely and effective status reports and dashboards for external and internal stakeholders.
• Provide a consistent operating structure of core client/internal project meetings with established documentation (e.g., meeting agendas, meeting notes, actions/issues lists).
• Actively participate in business development activities with proposals and business development teams.
• Contribute to the RFP bid response process with project management schedules, draft project plans, implementation timelines and resource requirements, etc.
• Participate in decisions regarding implementation and project management tools and processes.
• Ensure the established budget is adhered to based on project requirements.

Skills on Resume:

• Project Management (Hard Skills)
• Risk Management (Hard Skills)
• Status Reporting (Hard Skills)
• Project Leadership (Soft Skills)
• Scope Control (Hard Skills)
• Change Management (Hard Skills)
• Team Communication (Soft Skills)
• Business Development (Soft Skills)

Job Summary: 

• Implement project work as per project scope, specifications, and deliverables for mid-sized to large companies.
• Maintain close adherence to the schedule and inform the Project Manager and/or Manager of Professional Services.
• Design and review infrastructure solutions and proposals.
• Produce and update quotes for proposed project work.
• Attend IT Roadmap meetings and make recommendations on client IT environment improvements.
• Lead, coordinate, and delegate technical execution to other assigned team members.
• Lead up to, and during project delivery.
• Provide proactive updates and set proper expectations with customers (“how-to”, “what to expect documents”, and “desk drops”).
• Vehicle and maintain business-class insurance.
• Drive to clients’ offices within the GTA.
• Provide expertise in server management, storage and backup infrastructure.
• Continuously design, implement and make improvements on the IT systems infrastructure.
• Monitor overall system health, anticipating potential issues and minimizing impact for users.
• Plan, coordinate, and deploy the system upgrades, updates, fixes, and other maintenance and improvements.

Skills on Resume:

• Project Implementation (Hard Skills)
• Schedule Adherence (Hard Skills)
• Infrastructure Design (Hard Skills)
• Proposal Quoting (Hard Skills)
• IT Recommendations (Soft Skills)
• Technical Leadership (Soft Skills)
• Customer Communication (Soft Skills)
• System Management (Hard Skills)

Job Summary: 

• Responsible for PrePro data collection and loading.
• Responsible for PrePro data preparation and loading.
• Test and validate in the PrePro environment.
• Responsible for end-user training and role assignment.
• Responsible for daily health checks to ensure the accuracy of data.
• Responsible for live data and trial management.
• Ensure SAP competence of cross-functional teams.
• Coordinate between the factory and the SAP supplier to fix the issues.
• Lead the digital improvement to reduce workload and simplify the standard work.
• Support 24/7 in urgent cases.

Skills on Resume:

• Data Loading (Hard Skills)
• Data Validation (Hard Skills)
• User Training (Soft Skills)
• System Monitoring (Hard Skills)
• Trial Management (Hard Skills)
• SAP Competence (Hard Skills)
• Issue Coordination (Soft Skills)
• Digital Improvement (Hard Skills)

Job Summary: 

• Manage customer implementation projects in an effective and expedient manner.
• Ensure quality implementations for InstaMed's customers.
• Monitor implementation activities.
• Ensure a positive customer experience and full utilization of the InstaMed solutions.
• Manage customer expectations and effectively negotiate solution options and constraints.
• Collaborate with Business Development, Contracting, Product Management and Technical Operations departments in support of implementations.
• Assist the Business Development and Account Management teams in identifying and executing on revenue growth opportunities.
• Manage customer escalations to quickly address concerns that come up during the Implementation of InstaMed solutions.

Skills on Resume:

• Project Management (Hard Skills)
• Quality Control (Hard Skills)
• Activity Tracking (Hard Skills)
• Customer Experience (Soft Skills)
• Expectation Management (Soft Skills)
• Team Collaboration (Soft Skills)
• Revenue Growth (Hard Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Work closely with new clients to implement Sine within their organisation.
• Assist clients and partners in configuring integrations with Sine and third-party products/platforms.
• Lead training and onboarding sessions for clients online and/or in person.
• Assist with the configuration of hardware (such as iPads, Label Printers, and Stands).
• Maintain a deep and current understanding of Sine’s products.
• Handle technical escalations from the customer support team, provide feedback and coaching.
• Assist with the maintenance of current technical resources.
• Work collaboratively with the product team to think outside the box and meet complex customer requirements.
• Translate technical terms into simple ones for non-technical users.
• Identify additional customer needs and direct them to the appropriate Sine solutions.
• Communicate and provide feedback to the wider business (including sales, product and support teams) throughout the implementation cycle.

Skills on Resume:

• Client Implementation (Hard Skills)
• Integration Support (Hard Skills)
• Client Training (Soft Skills)
• Hardware Setup (Hard Skills)
• Product Knowledge (Hard Skills)
• Technical Escalation (Hard Skills)
• Process Collaboration (Soft Skills)
• Technical Translation (Soft Skills)

Job Summary: 

• Work with Cohesity Sales Teams, Cohesity’s Customer Support Organization and end users.
• Implement Data Management as a Service using Cohesity’s cloud-based DMaaS offering.
• Deliver Professional Services to Cohesity customers.
• Onboard customers to Cohesity’s DMaaS offeringMigration from customers’ legacy systems to Cohesity DMaaS.
• Complete installations in a timely manner while maintaining world-class Customer Satisfaction.
• Lead technical validation of the DMaaS solution against the customer’s business/IT needs.
• Lead AWS architectural discussions with enterprise customers that build confidence.
• Drive customer success when deploying and migrating data management workloads to Cohesity.
• Write and validate the implementation/integration best practicesCreate knowledge base articles for design and deployment tips.

Skills on Resume:

• Customer Onboarding (Hard Skills)
• Professional Services (Soft Skills)
• System Migration (Hard Skills)
• Installation Management (Hard Skills)
• Technical Validation (Hard Skills)
• AWS Architecture (Hard Skills)
• Customer Success (Soft Skills)
• Best Practices (Hard Skills)

Job Summary: 

• Develop pre-installation survey and planning documents to prepare for installation.
• Develop workflows to validate implementations.
• Develop post-deployment documentation (run books/playbooks for each event or deployment use case).
• Conduct beta testing of procedures for new offerings in the field.
• Provide feedback to engineering on ways to improve the implementation experience.
• Conduct knowledge transfer with the customer.
• Assist in training the field during new product introductions.
• Conduct webinars for introductory and ongoing training.

Skills on Resume:

• Pre-Installation Planning (Hard Skills)
• Workflow Validation (Hard Skills)
• Post-Deployment Docs (Hard Skills)
• Beta Testing (Hard Skills)
• Implementation Feedback (Soft Skills)
• Knowledge Transfer (Soft Skills)
• Field Training (Soft Skills)
• Webinar Training (Soft Skills)

Job Summary: 

• Manage and execute client implementation projects.
• Responsible for proof of concept for all OnSolve products.
• Schedule internal resources for project work.
• Schedule start and end dates for each task or project based on resource availability.
• Design and analyze data format.
• Hold status meetings during projects, including logistics details, including the meeting date, time, location, and participants. 
• Discuss accomplishments, upcoming milestones, upcoming events, outstanding action items, open issues, other specific project needs, and new issues or action items.
• Provide weekly status updates on all projects to keep clients, team members, and stakeholders up to date.

Skills on Resume:

• Project Management (Hard Skills)
• Proof of Concept (Hard Skills)
• Resource Scheduling (Hard Skills)
• Timeline Planning (Hard Skills)
• Data Analysis (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Issue Tracking (Soft Skills)
• Status Reporting (Soft Skills)

Job Summary: 

• Manage communication and relationships with the customer and all stakeholders.
• Make sure all team members know about the milestones and track their progress regularly to know the difference between where they are and where they should be.
• Ensure all projects are delivered on time and within scope.
• Know strengths and weaknesses prior to implementation.
• Document the scope of the project before starting.
• Set goals within realistic timelines.
• Make sure team members understand schedules and deadlines before launch.
• Use of collaboration tools.

Skills on Resume:

• Customer Communication (Soft Skills)
• Progress Tracking (Hard Skills)
• On-Time Delivery (Hard Skills)
• Team Awareness (Soft Skills)
• Scope Documentation (Hard Skills)
• Goal Setting (Soft Skills)
• Deadline Management (Hard Skills)
• Collaboration Tools (Hard Skills)

Job Summary: 

• Conduct thorough account reviews to prepare for kick-off calls.
• Assist the client group in navigating HostPilot, Admin Portal, and Teleweb.
• Configure call flow and fax application according to client specifications.
• Assist client submission of LNP (Local Number Porting) forms based on required time frames and follow up to ensure accuracy.
• Complete documentation of account setup and call status.
• Report monthly on completed Onboarding appointments.
• Pre-sales support to ensure customer and site qualification, including setup and review of the VOIP Test and basic network topology.
• Track Monthly Post-Sale Churn (35 Days) and report monthly.
• Reduce post-sale (35-day) Churn.
• Respond to all VoiceOnboarding email correspondence.
• Manage the Onboarding calendar and appointments.

Skills on Resume:

• Account Reviews (Hard Skills)
• Portal Navigation (Hard Skills)
• Call Flow Configuration (Hard Skills)
• Form Assistance (Soft Skills)
• Account Documentation (Hard Skills)
• Onboarding Reports (Hard Skills)
• Pre-Sales Support (Soft Skills)
• Churn Management (Hard Skills)

Job Summary: 

• Learn Smarking products and tech integrations inside and out.
• Work with clients and integration partners.
• Remove roadblocks and resolve issues both case-by-case and at scale, including data access, accuracy, reliability, and other challenges.
• Work cross-functionally with Sales Account Executives, Account and Customer Success Managers, and Engineers.
• Proactively identify, communicate, and resolve implementation obstacles.
• Help configure all products and set the clients up for long-term success on the platform.
• Responsible for QA of the Smarking system, including new releases.
• Provide feedback to engineering to influence bug fixes and product enhancements.
• Document, streamline, and improve Smarking's implementation practice.
• Help build and embody a deep-seated customer-focused organization and culture.

Skills on Resume:

• Product Knowledge (Hard Skills)
• Client Collaboration (Soft Skills)
• Issue Resolution (Soft Skills)
• Cross-Functional Work (Soft Skills)
• Obstacle Management (Soft Skills)
• Product Configuration (Hard Skills)
• Quality Assurance (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Proactively identify and resolve challenges for newly on-boarded dealers, demonstrating superior communication skills, ensuring quality, prompt work and closing skills.
• Manage the onboarding and training process for newly engaged dealership management and staff to the point of regular application and funding of Roadrunner Financial installment loans.
• Ensure the success of application submission and onboarding in their territory by providing white glove treatment and follow-up to the dealerships and their finance and sales staff.
• On-board, training and engaging the dealers in their respective territory, including.
• Strive to meet onboarding white glove service, follow up and dealership 30-60-90 goals.
• Pass cold call quality assurance audits and dealer feedback response.
• Develop strong dealer relationships through positive outreach and “closing” interactions.
• Act as a training resource for Dealership management and staff, including.
• Provide thorough explanations of declines and corresponding DTI and PTI caps.
• Confidently explaining the regression model as it pertains to loan decisioning and loan terms.
• Walk dealers through using the platform and structuring deal terms.

Skills on Resume:

• Challenge Resolution (Soft Skills)
• Onboarding Management (Hard Skills)
• White Glove Service (Soft Skills)
• Goal Achievement (Hard Skills)
• Quality Assurance (Hard Skills)
• Dealer Relationships (Soft Skills)
• Training Delivery (Soft Skills)
• Loan Explanation (Hard Skills)

Job Summary: 

• Oversee customer onboarding from sales close to the first month of processing.
• Provide a welcoming experience for new customers and partners.
• Work closely with the Sales Team to ensure successful customer handoff.
• Evaluate and perform quality checks on customer purchases.
• Help reduce the potential for customer churn.
• Leverage Salesforce to track SLA’s and customer onboarding milestones.
• Evaluate, identify, and remove internal/external blockers that can stall the onboarding process.
• Evaluate, identify, and improve onboarding timelines.
• SME for Property Management software (Yardi, MRI, RealPage, etc).
• Provide and coordinate technical implementation for Property Management software.
• Perform training calls and review the written onboarding training materials with customers.

Skills on Resume:

• Onboarding Oversight (Hard Skills)
• Customer Experience (Soft Skills)
• Sales Handoff (Soft Skills)
• Quality Checks (Hard Skills)
• Churn Reduction (Soft Skills)
• Salesforce Tracking (Hard Skills)
• Timeline Improvement (Hard Skills)
• Software Training (Soft Skills)

Job Summary: 

• Conduct project initiation activities.
• Analyze existing client systems, interface requirements, business processes and operational needs.
• Work and counsel with the client on system and service configuration efforts, product adaptation and business best practice solutions.
• Determine the best methodology and oversee the accurate and timely conversion of the client's data per the functional review process.
• Perform Analysis, set-up, testing and validation for various projects while ensuring Stellar Service while minimizing financial exposure.
• Build client control information and oversee the pre- and post-implementation testing of products.
• Oversee formal hand-off of system and operational services to other ADP departments/clients.
• Generate and maintain key project documents, including dashboards, status reports, issue and resolution logs and change control documents.
• Utilize these documents to communicate project status to the client and ADP's sales and management teams.
• Effectively executes project control and determines appropriate issue resolution/alternative.
• Maintain current client profile data and escalate project issues to the client and ADP executives.
• Effectively communicate with all business partners.
• Ensure appropriate and timely updates to any potentially impacted group or individual.

Skills on Resume:

• Project Initiation (Hard Skills)
• System Analysis (Hard Skills)
• Client Consultation (Soft Skills)
• Data Conversion (Hard Skills)
• Testing Validation (Hard Skills)
• Implementation Handoff (Soft Skills)
• Project Documentation (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Develop scalable deployment plans for current technology solutions.
• Execute implementation activities at a corporate, division, and facility level.
• Escalate issues and risks to appropriate parties at facility, division, and corporate levels.
• Utilize critical thinking skills to solve issues that arise.
• Coordinate communication amongst all project team members.
• Collaborate with the Education Team in the design and development of training programs or project-specific materials to support the workflows to be implemented.
• Communicate project status amongst the team and up through project and department leadership.
• Train end users on the proper use of the application.
• Develop best practices to be utilized for future implementations.

Skills on Resume:

• Deployment Planning (Hard Skills)
• Implementation Execution (Hard Skills)
• Risk Escalation (Hard Skills)
• Critical Thinking (Soft Skills)
• Team Coordination (Soft Skills)
• Training Development (Hard Skills)
• Status Communication (Soft Skills)
• End User Training (Soft Skills)

Job Summary: 

• Analyse the Customer's Integration Requirements.
• Onboard customers and trading Partners.
• Create communication setups.
• Configure document navigation flows and testing.
• Complete deployment in Test and Production.
• Extend help to other Subject Matter Experts.
• Work with Customers and Trading Partners, Project Executives, Sales, and stakeholders.
• Help in navigating through RCAs and Customer Escalations.

Skills on Resume:

• Integration Analysis (Hard Skills)
• Customer Onboarding (Hard Skills)
• Communication Setup (Hard Skills)
• Flow Configuration (Hard Skills)
• Deployment Management (Hard Skills)
• Expert Support (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Escalation Handling (Soft Skills)

Job Summary: 

• Manage IT implementation projects for small to medium-sized solutions.
• Validate technical requirements, conveying work plan tasks to technical personnel, provisioning equipment, and communicating solution status to clients.
• Inspect technical documents for standard solutions.
• Ensure that minimum requirements are met to start up and complete the implementation lifecycle, from validating requirements to provisioning and coordinating build activities, and closing the project via client signoff.
• Follow the defined protocol when needing to cancel orders or place orders on hold when requirements are not met.
• Plan and facilitate kickoff meetings involving multiple stakeholder groups.
• Allocate Cyxtera engineering and technical resources and review simple technical documents with stakeholders regarding small to mid-sized solutions.
• Manage client expectations by educating clients on implementation activities and communicating solution status.
• Responsible for documenting project information for small to medium-sized projects.
• Record implementation activities and miscellaneous notes in Cyxtera business applications in a manner that provides ample information needed.
• Ensure a seamless client experience across all Cyxtera functions.

Skills on Resume:

• Project Management (Hard Skills)
• Requirement Validation (Hard Skills)
• Document Review (Hard Skills)
• Lifecycle Management (Hard Skills)
• Order Management (Hard Skills)
• Kickoff Facilitation (Soft Skills)
• Resource Allocation (Hard Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Act as the main point of contact for customers prior to the go-live date and effectively communicate roles and responsibilities.
• Define and track implementation metrics and KPIs.
• Act as an internal point of contact for other departments.
• Set clear and realistic expectations with clients.
• Manage multiple implementation projects and every aspect of the install, including application training and providing guidance on pharmacy process best practices.
• Produce technical procedures and documentation for new and existing applications.
• Work with the Development and Customer Support team.
• Resolve installation-related issues and develop process improvements that lead to better cycle times for installations.
• Assist with defining enhancements to products and provide customer feedback to the Product team.

Skills on Resume:

• Customer Contact (Soft Skills)
• KPI Tracking (Hard Skills)
• Internal Coordination (Soft Skills)
• Expectation Management (Soft Skills)
• Project Management (Hard Skills)
• Technical Documentation (Hard Skills)
• Issue Resolution (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Create implementation schedules.
• Contact for the Client and/or Advisor during the implementation phase.
• Work with the client and implementation team to obtain plan details, clarify requirements, and establish delivery dates for tasks in the project.
• Coordinate and lead/facilitate the Client meeting.
• Coordinate, delegate, negotiate and follow up on all implementation tasks with each internal area involved throughout the process areas.
• Ensure all areas have the required information for plan setup.
• Work as a liaison with the client to resolve issues, missing information.
• Track and report the status of each project and proactively escalate any significant barriers or issues to Sr. management.
• Implement schedule, provide status updates to Client and/or Plan Advisor and Account Executive and/or Client Relationship Manager.
• Coordinate the initial enrolment period (paper enrolment forms, or electronic data) and contact the plan sponsor for missing employee information.
• Communicate with internal teams to resolve exceptional situations and problems that arise during the issue process.
• Manage across a wide spectrum, the client, the external consultant, GFO, and various internal GRS departments via face-to-face meetings and conference calls.

Skills on Resume:

• Implementation Scheduling (Hard Skills)
• Client Contact (Soft Skills)
• Requirement Gathering (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Task Coordination (Hard Skills)
• Issue Resolution (Soft Skills)
• Status Reporting (Hard Skills)
• Enrollment Coordination (Hard Skills)

Job Summary: 

• Accountable for new business of mid case clients into GRS and to project manage any complex amendments or plan changes for mid case clients, as well as simple amendments and fund rationalizations for the large case.
• Coordinate and/or handle defining plan design requirements, facilitating member data transfer, and moving plan assets.
• Handle between 15 to 20 implementations at any one time.
• Depend on the size and complexity and the success of the sales organization.
• Involve relationship management, consulting and project management.
• Responsible for utilizing a project management approach, the Implementation Specialist is involved during the implementation and warranty process to see the Customer through all aspects of the Implementation.
• Through a partnering relationship with the Account Executive, Client Relationship Manager and internal teams, the Implementation Specialist.
• Ensure that Manulife is responding to the needs of the Customer as well as Manulife.
• Responsible for project management to ensure a successful implementation, with tracking and reporting on the progress of the various implementation stages.

Skills on Resume:

• New Business Management (Hard Skills)
• Plan Coordination (Hard Skills)
• Multi-Project Handling (Hard Skills)
• Relationship Management (Soft Skills)
• Consulting Skills (Soft Skills)
• Project Management (Hard Skills)
• Customer Support (Soft Skills)
• Progress Tracking (Hard Skills)

Job Summary: 

• Lead new client implementation projects, providing technical support and consultative business advice that is timely, professional, friendly, and accurate.
• Act as a proactive and organized project manager.
• Keep new clients moving along through their Customer Journey and implementation process.
• Work cross-functionally with InsightSquared Customer Success Managers and various client stakeholders.
• Identify and run plays that will help the customer achieve their success criteria.
• Drive value with new clients by connecting the dots between the metrics and their business questions to get to the what, the why, and the how.
• Configure InsightSquared’s settings and reporting areas to customer specifications, and explain the significance and use of these tools.
• Maintain the highest level of support and customer satisfaction, going ‘above and beyond’ for the customer and the team.
• Maintain a detailed understanding of the InsightSquared product, both from a business use case perspective and a technical perspective.
• Use that knowledge to troubleshoot questions from clients about their data, identify issues, and provide advice.
• Drive successful product experience by identifying and recording bugs and feature requests, and managing resulting customer communication.
• Drive a successful InsightSquared experience by identifying opportunities for documentation and service automation, and participating in creating those tools.
• Act as a product expert for both internal and external audiences, providing capable product support and direction to teammates at InsightSquared as well as customers.
• Navigate relational databases using engines such as SQLite and MySQL.
• Troubleshoot data in the product and craft customer solutions.

Skills on Resume:

• Client Implementation (Hard Skills)
• Project Management (Hard Skills)
• Cross-Functional Work (Soft Skills)
• Success Criteria (Soft Skills)
• Product Configuration (Hard Skills)
• Customer Support (Soft Skills)
• Product Expertise (Hard Skills)
• Data Troubleshooting (Hard Skills)

Job Summary: 

• Exhibit a proactive work approach by applying basic project management processes as a means to consistently meet project deadlines.
• Seek help through managers and peers in order to ensure the solution's integrity and timeliness.
• Take ownership and responsibility for decisions and project outcomes.
• Quickly solve problems inherent in small to mid-sized solutions.
• Know how to identify problems, prioritize them, and access resources needed to resolve problems quickly.
• Know when to seek engineering and technical expertise to solve problems.
• Know when and how to escalate problems for management attention.
• Work on projects independently.
• Exhibit a “take charge” attitude and a propensity to take full ownership/responsibility for getting work done.

Skills on Resume:

• Project Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Decision Ownership (Soft Skills)
• Problem Solving (Hard Skills)
• Prioritization Skills (Soft Skills)
• Technical Escalation (Hard Skills)
• Independent Work (Soft Skills)
• Accountability (Soft Skills)

Job Summary: 

• Provide creative, efficient solutions when working through obstacles.
• Apply structure and discipline to benefit an implementation effort’s outcome.
• Execute basic project management processes.
• Explain the basic activities performed when validating requirements, scheduling and managing work plan tasks, identifying and communicating with stakeholders, and managing changes to project scope or completion date.
• Communicate effectively with individuals and groups of 4-5 people.
• Communicate directly with clients in writing and verbally.
• Provide explanations in a clear, concise, and positive manner.
• Understand how to keep diverse groups on-topic using basic meeting facilitation techniques.
• Maintain a professional composure in highly charged situations.

Skills on Resume:

• Creative Solutions (Soft Skills)
• Structured Approach (Hard Skills)
• Project Management (Hard Skills)
• Requirement Validation (Hard Skills)
• Group Communication (Soft Skills)
• Client Communication (Soft Skills)
• Clear Explanations (Soft Skills)
• Meeting Facilitation (Soft Skills)

Job Summary: 

• Process multiple project tasks at a time.
• Exhibit a systematic and logical approach to prioritizing multiple tasks in a given time period.
• Assist senior personnel with complex tasks.
• Manage issues inherent with projects.
• Recognize the nature of various change request types and understand the implications on project time and cost.
• Identify risks and use sound judgment when mitigating risks or escalating problems.
• Exhibit confidence in resolving issues and in leveraging internal resources to help resolve them.
• Represent the company as a unified entity by referring to business functions and demonstrating consistent messaging and work practices.
• Ensure that all interfaces with the client are predictable and repeatable with every subsequent service request.

Skills on Resume:

• Multitasking (Hard Skills)
• Task Prioritization (Soft Skills)
• Task Assistance (Soft Skills)
• Issue Management (Hard Skills)
• Change Request Handling (Hard Skills)
• Risk Mitigation (Hard Skills)
• Issue Resolution (Soft Skills)
• Client Consistency (Soft Skills)

Job Summary: 

• Own a critical point in the customer journey.
• Provide world-class customer service while ensuring that the customer moves efficiently through the onboarding process.
• Drive value recognition through consultation and guidance of their product implementation.
• Own account updates, customer revisions and concerns.
• Handle multiple projects while honing organizational skills.
• Identify roadblocks and work with team members to come up with solutions to keep projects moving forward.
• Maintain a website launch timeline of under 30 days for at least 40% of the client base.
• Maintain a quality score of 95 or above.
• Become autonomous in problem-solving and navigating customer concerns.
• Develop organization skills to balance 20-40 separate accounts at one time.

Skills on Resume:

• Journey Ownership (Soft Skills)
• Service Excellence (Soft Skills)
• Value Delivery (Soft Skills)
• Account Updates (Hard Skills)
• Task Multitasking (Hard Skills)
• Issue Resolution (Soft Skills)
• Timeline Control (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Resolute partner issues through discovery, replication, resolution and overall professional and responsive problem or incident management.
• Responsible for document partner interactions, developed solutions and results in a clear and concise manner.
• Independently provides and implements custom solutions based on partner needs.
• Collaborate with team members to create complex LabTech scripts.
• Communicate status and resolution to partners and LabTech personnel in a factual, professional, timely and consistent manner.
• Engage in the application of systems analysis of hardware or software for best practices per LabTech.
• Responsible for technical documentation and providing solutions based on the diagnosis of the problem.
• Independently provides and implements solutions based on partner and end-user needs.
• Apply systems analysis procedures and consult with partners.

Skills on Resume:

• Issue Management (Soft Skills)
• Interaction Documentation (Hard Skills)
• Custom Solutions (Hard Skills)
• Script Collaboration (Hard Skills)
• Status Communication (Soft Skills)
• Systems Analysis (Hard Skills)
• Technical Documentation (Hard Skills)
• Solution Implementation (Hard Skills)

Job Summary: 

• Determine their software and systems functional applications.
• Analyze, test and modify partner LabTech environments based upon their unique design specifications and/or computing environment.
• Responsible for ensuring complete partner satisfaction.
• Drives product improvements and enhancements on behalf of partners through automation.
• Seeks opportunities to develop and/or improve tools and processes to enhance LabTech Software’s efficiency in resolving partner issues.
• Effectively lead and manage technical discussions internally and with partners.
• Manage and present technical information to both technical and non-technical audiences.
• Meet posted metrics for performance.

Skills on Resume:

• Application Analysis (Hard Skills)
• System Testing (Hard Skills)
• Partner Satisfaction (Soft Skills)
• Product Improvement (Hard Skills)
• Process Enhancement (Hard Skills)
• Technical Leadership (Soft Skills)
• Info Presentation (Soft Skills)
• Performance Metrics (Hard Skills)

Job Summary: 

• Manage multiple Granicus projects on schedule and with high quality from kick-off to launch.
• Maintain project plans, including status, issues and opportunities for assigned implementations.
• Support ICs on new client account set-ups.
• Advocate and evangelize best practices.
• Ensure long-term success and value for Grancius clients.
• Ensure implementations meet client-specific missions and solve core challenges around digital communications.
• Facilitate in-person and online trainings and various working sessions for client administrators.
• Manage system-wide projects in partnership with Product Development.

Skills on Resume:

• Project Management (Hard Skills)
• Project Planning (Hard Skills)
• Account Setup (Hard Skills)
• Best Practices (Soft Skills)
• Client Success (Soft Skills)
• Solution Delivery (Hard Skills)
• Training Facilitation (Soft Skills)
• System Projects (Hard Skills)

Job Summary: 

• Successfully coordinate, consult, install and train customers on the Crexendo Cloud Telecom Solution.
• Develop, maintain, and manage an individual project plan for each client implementation.
• Provide a framework for the proactive and successful management of issues, risks and deliverables.
• Serve as a single point of contact responsible for the implementation of new products and Crexendo services.
• Provide subject matter expertise and consult with the client regarding implementation and system configuration “best practices” that will provide optimal results for their business.
• Maintain current knowledge regarding product features, issues and planned enhancements.
• Apply this knowledge in the context of advising and managing the client through the implementation process.
• Act as the first point of issue resolution by responding to and troubleshooting advanced telecommunication requests or problems.
• Responsible for escalating issues.
• Contribute to ongoing customer service efforts by making recommendations for improving system performance.

Skills on Resume:

• Customer Training (Soft Skills)
• Project Planning (Hard Skills)
• Issue Management (Hard Skills)
• Client Contact (Soft Skills)
• System Consulting (Soft Skills)
• Product Knowledge (Hard Skills)
• Implementation Guidance (Soft Skills)
• Troubleshooting (Hard Skills)

Job Summary: 

• Work closely with the Client Success Manager to manage expectations and service delivery for the portfolio of accounts assigned to the team.
• Support the CST and department with related duties and assist in service, product, and productivity improvement initiatives.
• Assess facility workflows and needs to guarantee the highest implementation quality as measured by compliance and client satisfaction.
• Assist and train the client’s Super Admin users in configuring the client’s charts to satisfy the needs of the client facility.
• Gather and document requirements for form building and development requests.
• Create and maintain online Kipu forms for clients and in-house libraries.
• Respond to incoming client support requests either via the Kipu support hotline or email.
• Work across other Kipu teams by participating in scopes, tests, meetings, special projects, etc.
• Maintain copious and professional documentation using Microsoft Dynamics of all client and project-related activities, requirements, and status updates.
• Adhere to and ensure that departmental standards/protocols are being maintained by the implementation team in-house as well as on client instances.
• Participate in the Kipu mentoring program to take advantage of the experience of more senior team members and to be the mentor for future and new Implementation Specialists.
• Keep management informed on workload status and client feedback, issues, requests, etc.

Skills on Resume:

• Expectation Management (Soft Skills)
• Service Support (Soft Skills)
• Workflow Assessment (Hard Skills)
• Client Training (Soft Skills)
• Requirement Gathering (Hard Skills)
• Form Development (Hard Skills)
• Client Support (Soft Skills)
• Project Documentation (Hard Skills)

Job Summary: 

• Execute APEX compounding system implementation projects at customer sites.
• Serve as a customer’s primary point of contact for implementation.
• Ensure adherence to training and operational standards of excellence.
• Share product knowledge and operational expertise.
• Improve customers’ compounding efficiency and enhance safety.
• Adhere to all regulatory, operational policies and procedures, and department-specific requirements.
• Provide effective and efficient medical device implementation and training to users of B.
• Leverage excellent verbal and written communication skills.
• Manage and execute each APEX system implementation to completion.

Skills on Resume:

• Project Execution (Hard Skills)
• Customer Contact (Soft Skills)
• Training Standards (Hard Skills)
• Product Expertise (Hard Skills)
• Process Improvement (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Device Training (Soft Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Simultaneously manages up to three site implementations with minimal supervision.
• Exercise judgment and draw accurate conclusions based on available information.
• Document specific customer interactions, training activities and outcomes.
• Develop and maintain in-depth product knowledge through continuous training and study.
• Ensure the accuracy and appropriateness of implementation services provided.
• Identify and assist in facilitating any changes necessary.
• Improve the accuracy and effectiveness of the APEX implementation process.
• Interface with Management, QA, R&D, Manufacturing, etc.
• Assist with resolving product complaint issues, product reliability issues and contribute to the overall device quality.

Skills on Resume:

• Multi-Project Management (Hard Skills)
• Analytical Judgment (Soft Skills)
• Interaction Documentation (Hard Skills)
• Product Knowledge (Hard Skills)
• Service Accuracy (Hard Skills)
• Change Facilitation (Soft Skills)
• Process Improvement (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Configure client accounts based on a combination of client specifications, existing workflows and Accelo best practices.
• Deliver engaging, educational and fun customer training sessions.
• Coach new customers through the implementation of complex software.
• Support Implementation Managers on multiple client implementations at any given time, before ultimately leading own implementations.
• Learn and adopt a robust professional services automation platform.
• Guide clients in configuring 3rd party integrations such as email, accounting platforms, and remote monitoring managers.
• Serve as an Accelo expert, keeping up with new features and issues, and providing quality feedback to the Engineering team regarding active issues and trends.
• Work within the budgeted scope and time on assigned projects.
• Look for areas of improvement, creating new tools/resources.
• Utilize metrics to drive adoption, retention and minimize customer churn.
• Understand the various services offered by Customer Success, and be able to convey the value of those services to clients.
• Juggle multiple clients of varying sizes and technical capabilities.
• Prioritize and respond to queries in a timely fashion.

Skills on Resume:

• Account Configuration (Hard Skills)
• Customer Training (Soft Skills)
• Software Coaching (Soft Skills)
• Implementation Support (Hard Skills)
• Platform Adoption (Hard Skills)
• Integration Guidance (Hard Skills)
• Product Expertise (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Become the product implementation expert and maintain knowledge as the platform evolves and changes.
• Maintain a detailed project timeline that includes administrative tasks and all tasks involved in the project.
• Conduct client calls to set expectations for client deliverables and to review work in progress.
• Closely monitor the project schedule.
• Specifically tracking all assigned launches.
• Identify projects that are at risk and create an action plan to get the launch back on track.
• Follow up with clients at the necessary critical stages for client deliverables.
• Conduct Content Migrations, Redirects, and/or Bulk Data Imports.
• Document/Develop/Revise communication materials with clients.
• Maintain necessary communication/project details within internal software tools.
• Collaborate with Sales, Contracts and Compliance Specialists, and Client Success Consultants.
• Ensure the website is set up as specified by the Client.
• Own any problems post-launch related to project setup corrections.
• Escalate problems and issues to management.

Skills on Resume:

• Product Expertise (Hard Skills)
• Project Timeline (Hard Skills)
• Client Communication (Soft Skills)
• Schedule Monitoring (Hard Skills)
• Risk Management (Hard Skills)
• Content Migration (Hard Skills)
• Documentation Skills (Hard Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Engage with clients, revenue and program management teams rely on.
• Ensure the key influencers at customers and prospects deeply understand technology, what makes it different and better than that of competitors, and how to quickly get integrated and live.
• Balance big picture and tiny details, empathetic, putting ourselves in the customer's shoes and delivering strong recommendations to solve their problems.
• Zoom out to see the bigger picture, putting simple requests in context.
• Highlight downstream impacts or "gotchas" before they occur, but also get hands dirty, performing precise, detailed tasks with little oversight.
• Make sure the customer's vision can become a reality.
• Understand and evangelize the customer experience.
• Work with cross-functional teams and a diverse array of customers has unparalleled insights on Virtual Incentive's technical capabilities, unique features and benefits platform offers.
• Sit in on Product and Technology teams' regular meetings, serve as a liaison and "voice of customers" when engaging with those teams.
• Advise onboarding customers on a technical solution to meet their business needs, balancing best practices, regulatory limitations and an evolving platform.
• Configure environments and controls.
• Provide feedback to product, engineering, design and Infodev teams.
• Improve outputs based on customer experience.
• Document process, product and industry learnings relentlessly.
• Identify pain points and trends to help the team and organization grow and improve.

Skills on Resume:

• Client Engagement (Soft Skills)
• Technical Evangelism (Hard Skills)
• Problem Solving (Soft Skills)
• Vision Realization (Soft Skills)
• Customer Experience (Soft Skills)
• Cross-Functional Work (Soft Skills)
• Technical Onboarding (Hard Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Lead and mentor by overseeing and aiding Implementation Specialists.
• Coordinate and develop internal projects, processes, and documentation.
• Work with the Implementation Coordinator to improve the implementation process for both internal and external customers.
• Strengthen relationships with leadership and field teams by capitalizing on increased closing times, minimal loss exposure, and transparency of new processes, which lead to more collaborative teams.
• Successfully working with new and existing staff on professional improvement.
• Provide recommendations for process flow and system improvements.
• Manage the implementation process of large and strategic client relationships.
• Lead meetings to ensure projects were being executed and implemented successfully.
• Advocate for change recommendations to technology, curriculum, and standard operating procedures to streamline processes in the workplace.

Skills on Resume:

• Team Leadership (Soft Skills)
• Process Development (Hard Skills)
• Process Improvement (Hard Skills)
• Relationship Building (Soft Skills)
• Staff Development (Soft Skills)
• System Improvement (Hard Skills)
• Client Implementation (Hard Skills)
• Change Advocacy (Soft Skills)

Job Summary: 

• Independently manage multiple projects at various stages, launching customers on Aledade’s analytical tools and training practice staff on patient-centric, quality of care-based workflows.
• Communicate project progress effectively to internal and external stakeholders.
• Present to audiences ranging from practice leadership/executives to front-line staff, influencing the adoption of Aledade’s best practices and materials that orient to Aledade’s service.
• Train proficiency in delivering detailed but concise training content on complex material to multiple client stakeholders.
• Consult independent medical practices while providing detailed assessment and recommendations for full adoption of outcomes-centric, value-based care models.
• Support/Coach partner practices through change management.
• Align with multidisciplinary internal teams.
• Ensure progress towards the shared goal of supporting practices from kick-off to go-live.
• Execute implementations at Aledade’s high service level standards.

Skills on Resume:

• Project Management (Hard Skills)
• Progress Communication (Soft Skills)
• Public Presentation (Soft Skills)
• Training Delivery (Soft Skills)
• Practice Consulting (Soft Skills)
• Change Management (Soft Skills)
• Team Alignment (Soft Skills)
• Implementation Execution (Hard Skills)

Job Summary: 

• Set up new iSAM customer sites.
• Count and audit products on-site.
• Apply Lean 5S standards to all work.
• Coordinate and communicate activities with all project stakeholders.
• Discover, identify, and catalog products at customer sites.
• Work with the Implementation Manager to design and implement new processes and procedures.
• Coordinate the update of medical device instructions and their implementation at production sites.
• Implement global and local retail-box marketing campaigns incorporating Info Cards and Stickers into product retail boxes.
• Support the stakeholders, company subsidiaries, and various departments in implementation-related questions (e.g., stock management, order quantities, etc.).
• Help resolve various production-related issues (e.g., printing, folding, packing, etc.).

Skills on Resume:

• Site Setup (Hard Skills)
• Product Auditing (Hard Skills)
• Lean Standards (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Product Cataloging (Hard Skills)
• Process Implementation (Hard Skills)
• Campaign Implementation (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Work with the Senior Sales team.
• Identify product and solution opportunities for customers.
• Plan and modify the Shipwell platform to meet customer needs.
• Develop and manage sales opportunities and customer pipelines.
• Help customers resolve Saas related issues.
• Measure the successful prosperity of the Shipwell software platform.
• Manage the deployment and execution of product-based solutions for customer accounts.
• Manage requirements for the timely launch of digital media campaigns across different platforms and various industries.
• Align the client’s objectives and points with digital creative designers during the process of HTML-rich media creative production.
• Assist the ad optimization team in 100% delivery of committed inventories/KPIs and excellent campaign performance of digital media campaigns.
• Analyze data and create campaign performance reports for digital platforms such as Facebook, Google Adwords, Programmatic and other 3rd party products.

Skills on Resume:

• Sales Support (Soft Skills)
• Opportunity Identification (Hard Skills)
• Platform Customization (Hard Skills)
• Pipeline Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Deployment Management (Hard Skills)
• Campaign Launch (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Migrate inventory stock systems into one ERP system.
• Develop MRPII stock replenishment systems.
• Define the way of working and provide guidance to optimise SCM procedures.
• Take direction and develop process improvements within the supply chain.
• Develop Global Inventory Reporting to show stock holding globally across all Sites and provide consumption statistics.
• Work with Global Sourcing to determine the best economic purchasing and distribution of stock across the group.
• Define project deliverables, product/service configuration, testing, production deployment, client sign-off and account transition.
• Lead the implementation process through proactive communication between the client and its trading partner.
• Ensure that the implementation material/information is gathered from the client and its trading partner.

Skills on Resume:

• System Migration (Hard Skills)
• Stock Replenishment (Hard Skills)
• SCM Optimization (Hard Skills)
• Process Improvement (Hard Skills)
• Inventory Reporting (Hard Skills)
• Sourcing Coordination (Soft Skills)
• Project Delivery (Hard Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Achieve and maintain a deep technical understanding of the ProntoForms product/platform, along with the many possible integration points.
• Gather customer requirements, and implement (often creative) solutions.
• Command the customer implementation by applying a project management approach in combination with ProntoForms’ own methodology for successful adoption.
• Ensure customers and key stakeholders are always up to date on project status.
• Provide training through webinars or custom-tailored one-on-one calls.
• Set up the client's account in Factorial.
• Help with the onboarding of other new markets.
• Understand the client's needs and provide solutions in the short term.
• Support clients through phone, video call, and mail during their first weeks using Factorial.

Skills on Resume:

• Technical Expertise (Hard Skills)
• Requirement Gathering (Hard Skills)
• Project Management (Hard Skills)
• Status Communication (Soft Skills)
• Customer Training (Soft Skills)
• Account Setup (Hard Skills)
• Market Onboarding (Hard Skills)
• Client Support (Soft Skills)

Job Summary: 

• Support the Implementation Manager in new client implementation.
• Complete specifically assigned facility research, cleanup and entry tasks as directed by leadership.
• Accurately input and update client information in multiple systems.
• Communicate with Implementation Manager, Sr. Administrative Coordinator and Leaders of Corporate Accounts.
• Interpret facility lists and online resources such as health system websites.
• Manage contract renewals and communication via FOX and within the ECS team.
• Work with business partners to maintain and improve reports.
• Develop and document (operational) processes.
• Perform data analytics and validate customer profiles and requirements.
• Ensure IT master data configuration requirements are clear, documented and shared with the appropriate teams.
• Maintain and follow up with the action owners.

Skills on Resume:

• Client Implementation (Hard Skills)
• Data Entry (Hard Skills)
• Information Management (Hard Skills)
• Team Communication (Soft Skills)
• Contract Management (Hard Skills)
• Report Improvement (Hard Skills)
• Process Documentation (Hard Skills)
• Data Analytics (Hard Skills)

Job Summary: 

• Ensure a successful process of new Customer launch.
• Responsible for accurately combining and validating multiple data sets.
• Timely conducting of relevant documentation and clear communication with the Implementation team.
• Support for already launched companies and updating information on them.
• Improve the existing processes of the department and the company as a whole.
• Create checklists, documentation, etc.
• Coordinate the implementation of construction contracts (treatment of production, logistics, control, settlement).
• Take care to meet the technical requirements of the standards.
• Prepare as-built documentation.
• Coordinate the work of assembly groups in the subordinate area.
• Supervise the course of the construction contract implementation (measurements, payment on the spot).
• Establish and resume customer relationships.

Skills on Resume:

• Customer Launch (Hard Skills)
• Data Validation (Hard Skills)
• Team Communication (Soft Skills)
• Client Support (Soft Skills)
• Process Improvement (Hard Skills)
• Contract Coordination (Hard Skills)
• Documentation Preparation (Hard Skills)
• Team Supervision (Soft Skills)

Job Summary: 

• Responsible for systems and solution analysis, implementation of projects as defined in detailed statements of work, problem identification, troubleshooting and resolution using advanced data transformation tools.
• Attend internal and customer meetings, execute technical and functional projects and generate documentation and statements of work.
• Maintain a high level of productivity by maintaining a consistent billability.
• Manage time effectively by monitoring internal workflow as well as project plans.
• Constantly strive for service excellence in order to “wow” customers.
• Work well as a member of a group.
• Shows firm and constant support for a cause.
• Carry out a given task with all the details necessary to get the task done well.
• Show intense and eager enjoyment and interest.
• Devote to a task or purpose with loyalty or integrity.
• Consistently introduces new ideas and demonstrates original thinking.

Skills on Resume:

• System Analysis (Hard Skills)
• Project Implementation (Hard Skills)
• Problem Resolution (Hard Skills)
• Documentation Skills (Hard Skills)
• Time Management (Soft Skills)
• Service Excellence (Soft Skills)
• Teamwork (Soft Skills)
• Innovation (Soft Skills)

Job Summary: 

• Responsible for commissioning products into customer facilities and setting up applications.
• Maintain excellent customer relationships and build goodwill.
• Perform occasional corrective and preventative maintenance, software upgrades, and some troubleshooting.
• Provide training to customer staff in safety, operation, troubleshooting and maintenance of vehicles.
• Provide continued field-based service and customer support.
• Document the status of ongoing and completed projects via electronic reporting.
• Follow all the company's field procedures and protocols.
• Host weekly implementation meetings with partners.
• Communicate the implementation timeline and required partner tasks.
• Anticipate clients' needs before issues become problems.
• Manage multiple implementations simultaneously.
• Create detailed daily reports for dealership management.
• Responsible for meticulous and thoughtful data collection.
• Responsible for being on-site during implementation launches.

Skills on Resume:

• Product Commissioning (Hard Skills)
• Customer Relations (Soft Skills)
• Maintenance Support (Hard Skills)
• Staff Training (Soft Skills)
• Field Service (Hard Skills)
• Project Documentation (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Data Collection (Hard Skills)

Job Summary: 

• Use the product platform to help clients configure their applications and databases.
• Provide hands-on guidance to clients on best practices in leveraging the software.
• Use industry-standard development tools (JavaScript, jQuery, SQL, etc.) to develop customized solutions for clients.
• Evaluate clients’ needs to create solutions in order to meet functional, technical and reporting requirements.
• Determine database configuration needs and requirements for new clients.
• Perform and/or support data conversion.
• Define, develop and support product testing to ensure customer needs.
• Responsible for the technical delivery of software solutions, ideally for the water and wastewater utility industry.
• Application implementation/configuration, testing, and interfacing with customers.
• Leads or supports (depending on contract size) the development and implementation of asset management software.
• Incorporating customers' existing workflows, data requirements, and reporting metrics.
• Direct and collaborate with GIS initiatives to build a seamless presentation of an asset management solution to customer field resources.
• Responsible for implementing world-class asset management software for new and existing government agency clients.

Skills on Resume:

• Application Configuration (Hard Skills)
• Client Guidance (Soft Skills)
• Custom Development (Hard Skills)
• Solution Design (Hard Skills)
• Database Configuration (Hard Skills)
• Data Conversion (Hard Skills)
• Product Testing (Hard Skills)
• Software Implementation (Hard Skills)

Job Summary: 

• Manage the implementation side of new client onboarding and work closely with the engineering team to expedite time to value.
• Work with the customer success team to enable customers’ expanded use of the platform after implementation.
• Manage the implementation of partner integrations and provide feedback on improvements for the product and engineering team.
• Continuously evaluating and improving processes for future implementations.
• Deliver online and onsite training to amazing veterinary professionals.
• Manage implementation projects from start to finish and customize the software to the veterinary customer’s needs.
• Work closely with different members of clinics to advise on best practice Provet Cloud workflows.
• Collaborate with management, practice owners, and corporations to build customized training and go-live strategies.
• Collaborate with internal teams to help improve software through feature requests, which are based on collaborative efforts, customer feedback, and ideal workflows in mind.
• Manage multiple projects simultaneously and grow project management skills to become one of the best Implementers in the industry.

Skills on Resume:

• Client Onboarding (Hard Skills)
• Customer Success (Soft Skills)
• Integration Management (Hard Skills)
• Process Improvement (Hard Skills)
• Training Delivery (Soft Skills)
• Software Customization (Hard Skills)
• Workflow Advising (Soft Skills)
• Project Management (Hard Skills)