• Configure enterprise client environments to meet the requirements outlined in the implementation analysis activity.
• Assistance with general business administration, i.e., updating of the knowledge base.
• Responsible for updating support articles.
• Participate and lead in project work.
• Provide project management/stakeholder management of clients during the "implementation" phase.
• Provide status reporting to both internal management and clients.
• Generate training material and training schedules for clients.
• Provide training to new and existing clients.

Skills: Project Management, Stakeholder Management, Client Implementation, Knowledge Management, Documentation Updates, Training Design, Training Delivery, Status Reporting

• Provide expert transaction input for deliverables from internal and external clients and vendors.
• Contribute to special projects and provide feedback for all project-related activities.
• Contribute to the development of new techniques and processes within card management.
• Develop and recommend strategic decisions based on in-depth comprehension of how the Operations team interacts with other business units in accomplishing objectives.
• Responsible for decisions through advice, counsel and/or facilitating others in the area.
• Evaluate moderately complex issues with substantial potential impact.
• Provide informal guidance or on-the-job training to new team members.
• Appropriately assess risk when business decisions are made.
• Particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations.
• Adhere to Policy, applying sound ethical judgment regarding personal behavior.
• Conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Manage end-to-end existing client requests for file (Concur/SAP, etc.) updates, modifications and changes received via Tickets.
• Direct contact with external clients.

Skills: Transaction Management, Project Support, Process Improvement, Strategic Decisioning, Risk Assessment, Team Guidance, Compliance Oversight, Client Relations

• Support current accounts within Foods Connected and develop the relationship with the suppliers' presence within that client.
• Complete data capture, manipulation and cleansing for key accounts onboarding.
• Conduct workshops with customer teams to understand their problems or ideas that could help improve their business.
• Conduct current state analysis and provide future state processes and solutions that focus on traceability data capture.
• Deliver presentations and training of the ‘prototype’ and ‘live system’ to client user groups.
• Own the communication and execution of solution handover to client services, service delivery, technology and other team members at designated milestones.
• Test functionality, review, and recommend changes to the development team.
• Development of strategies and structures from previous experience.
• Help streamline Foods Connected processes and operations as the business grows.
• Identify new opportunities within existing client portfolios.
• Develop the company’s business development and sales strategy with key accounts.
• Contribute to Proposals/SOWs for core functionality.
• Assist the Business Development team with product demonstrations to new customers.
• Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.

Skills: Account Management, Data Management, Workshop Facilitation, Process Analysis, Training Delivery, Solution Handover, System Testing, Business Development

• Train and guide a set cohort of retailers with onboarding packages.
• Ensure their product instance is set up for success and they are successfully using the product.
• Consistently achieve activation (onboarding success) and onboarding CSAT targets and SLAs and deadlines for retailer go-live dates.
• Work with the retailer to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows.
• Ensure each retailer in the cohort has their product and customer data correctly set up and their integrations are set up correctly.
• Stay up to date with the product and retail best practices.
• Identify upgrade opportunities for payments, 3rd party add ons and plan upgrades.
• Conduct scoping calls pre-sale to determine retailers' setup needs.
• Document feedback to Product, Sales, and Operations to ensure a continuous improvement onboarding experience.
• Contribute as part of the wider team to achieve organizational objectives.

Skills: Retailer Onboarding, Product Setup, Workflow Optimization, Data Integration, Training Delivery, Customer Success, Upgrade Identification, Feedback Documentation

• Work with U4B customers and internal teams to closely understand the needs and goals of each customer.
• Coordinate a seamless launch that maximizes employee adoption and usage.
• Set and manage timelines with customers for implementation and communicate regularly.
• Take on additional projects without loss in efficiency.
• Own customer onboarding in the launch phase, both operationally and strategically, build, set up and plan the implementation of new accounts whilst looking for early upsell and expansion opportunities.
• Create new company profiles, assist with the setup of API, SFTP, and expense integrations and submit Monthly Billing Applications to Finance.
• Run in-person and video demonstrations and training with customers on how to navigate the user experience.
• Execute basic initiatives to increase adoption and utilization and curate new documentation to support the education of their teams.
• Speak to the deal pipeline and prioritization.
• Launch methodology and strategy with customers and cross-functional teams.
• Work with the Premium Support team to ensure that all customer support-related issues are resolved quickly and escalate instances when they're concerned with resolution times.
• Develop account plans by identifying and prioritizing the most meaningful tasks that contribute to return on investment and retention goals.

Skills: Customer Onboarding, Implementation Planning, Timeline Management, Cross-functional Coordination, Integration Setup, Training Delivery, Documentation Creation, Account Planning

• Oversee the entire onboarding process from signature.
• Set live and seamlessly transition customers as they move from different stages in the customer journey.
• Build strong customer relationships and fulfill the role of trusted advisor.
• Lead with subject matter expertise and find creative solutions to operational challenges.
• Coordinate and provide customizable training sessions to ensure confidence with the platform.
• Resolve customer concerns and operational challenges independently and through appropriate collaboration with internal team members.
• Show up as an engaged team member and contribute to a collaborative and inclusive team environment.
• Develop foundational expertise in Resy core products.

Skills: Onboarding Management, Customer Journey, Relationship Building, Subject Expertise, Training Delivery, Issue Resolution, Team Collaboration, Product Knowledge

• Identify key stakeholders and establish a relationship.
• Take actionable and referenceable notes, and document interactions and stages of onboarding progress.
• Responsible for building reports.
• Responsible for monthly analysis and forecasting of BoB.
• Responsible for setting agendas.
• Foster engaging conversations.
• Establish self as expert.
• Develop competency in churn conversations.

Skills: Stakeholder Management, Documentation Tracking, Report Building, Data Analysis, Agenda Setting, Client Engagement, Subject Expertise, Churn Management

• Contact for new clients during the implementation process.
• Recommend/negotiate strategic timelines as they relate to service and product deliverables.
• Identify client needs and determine how new clients will use the Company’s products and services.
• Develop implementation plans that strategically enhance the client’s onboarding experience.
• Stay aligned with the Company’s standard operating procedures and contractual obligations of the client and the Company.
• Educate clients on the Company’s policies and practices.
• Ensure client satisfaction throughout the onboarding process, including successful handoff of the client to the internal support team.
• Manage communication with the client and internal Company resources.
• Ensure a smooth and successful onboarding experience for clients while keeping within the targeted completion deadlines.
• Deliver training webinars to clients on products.
• Responsible for involving pre-sales product demonstrations to prospective clients.

Skills: Client Implementation, Timeline Negotiation, Needs Assessment, Onboarding Planning, Policy Education, Client Communication, Training Delivery, Product Demonstrations

• Facilitate the onboarding of new accounts with the goal of getting them live on the platform as quickly.
• Build and manage the client relationship during this onboarding experience to exemplify Customer Obsessed value.
• Coordinate with both restaurant owners and internal GH teams to get restaurant accounts built and live on the platform.
• Schedule photoshoots, partner with the logistics team to ensure equipment is shipped.
• Work with the Sales team to confirm restaurant submissions are valid.
• Provide insights on the value of getting onto the platform as quickly to align with the goals and the company.
• Responsible for proofreading contracts, menus, tax details, and more.
• Ensure documentation lines up with GrubHub standards and legal responsibilities.
• Provide guidance to Restaurant Owners on their menu content, self-service tools, and the different features Grubhub offers.
• Train Restaurant Owners on platform capabilities and how to use the products.
• Serve as a point of contact to troubleshoot any issue or difficulty experienced during the setup/activation process (i.e, tablet issues, billing issues).
• Answer inbound inquiries via phone or email and provide direction.
• Create and maintain multiple types of high-quality content.
• Support onboarding of new accounts while upholding Grubhub style standards and department policies.
• Provide feedback on daily workflows, processes and opportunities for team optimization.

Skills: Account Onboarding, Client Relationship, Cross-team Coordination, Documentation Review, Menu Guidance, Training Delivery, Issue Resolution, Process Improvement

• Support new customer introductions and initial onboarding activities for the client's scope of work.
• Project manage the client portfolio data, working with clients.
• Organize and build an appropriate reporting hierarchy.
• Support the implementation of the payment service program for customers.
• Support recurring client meetings and communications with clients and internal teams involved in implementing the program.
• Guide client decision makers to solutions based on Schneider processes and recommended best practices with input from Implementation Leaders.
• Organize and manage all implementation activities with other operational teams across the globe.
• Work collaboratively with Client Management to report and manage client implementation activities and timelines.
• Organize key data such as invoices, contracts and general ledger information for new clients, tracking over 80 streams of data across 90 countries.
• Adhere to Schneider Electric’s data processes.
• Project Management to ensure deadlines are met with strong data quality.
• Develop a basic understanding of both domestic and global energy markets and Schneider systems.

Skills: Customer Onboarding, Project Management, Reporting Structure, Payment Implementation, Client Communication, Data Organization, Global Coordination, Energy Market Knowledge

• Perform complex project administration tasks.
• Support projects and may recommend new and innovative process improvements.
• Establish guidelines, enter and update project plan data and related documentation, such as issue, risk, or governance logs into databases and/or the system of record for the purposes of ensuring accurate project planning, tracking and billing.
• Recommend process improvements and train users on the use of project management tools and on operational procedures.
• Follow internal procedures, and monitor and ensure the company’s standard implementation procedures, policy, and control mechanisms are strictly adhered to during the project implementation cycle.
• Escalate when procedures are not followed.
• Supports less experienced Project Coordinators with the tracking and monitoring of implementation progress and with identifying items needing escalation.
• Keep the project management team informed of the timeliness, accuracy, and completeness of projects, and escalate when milestones are not being met.
• Assist less experienced Project Coordinators with identifying items that need escalation.
• Anticipate meeting and scheduling needs.
• Review arrangements for project meetings and ensure they meet the project team’s requirements.
• Coordinate project meetings, including Walkthrough Compliance meetings, etc., by scheduling the appropriate time, booking conference rooms, coordinating travel arrangements for project site visits, and setting up conference calls.

Skills:  Project Administration, Process Improvement, Data Management, Tool Training, Policy Compliance, Progress Monitoring, Team Support, Meeting Coordination

• Attend project meetings in order to support the project.
• Take notes on issues, risks, and actions.
• Review notes/minutes taken by less experienced team members.
• Ensure notes are prepared and distributed timely and accurate manner.
• Escalate when agreed-upon actions are delayed or incomplete.
• Review database information for accuracy, and participate in the design and development of tools and reports.
• Instruct less experienced Project Coordinators on the use of reports and the process to manage and monitor project information.
• Ensure all project-related reports are produced and distributed to all stakeholders in a timely and accurate manner.
• Ensure SharePoint sites are maintained for the various project teams.
• Ensure project documents are filed accurately and systematically.
• Make recommendations using experience and professional judgment in assisting with the resolution of issues.
• Contribute to departmental improvements to processes and procedures through the analysis of current project coordination processes.
• Act as a mentor for less experienced Project Coordinators.

Skills: Meeting Support, Note Taking, Action Tracking, Data Accuracy, Report Management, SharePoint Administration, Process Analysis, Team Mentorship

• Create tailored implementation plans and Gantt charts to present at client meetings and sales pitches during the implementation process.
• Manage project plan, and deliver the implementation of new client programmes.
• Ensure all projects are delivered in accordance with project timelines and 90-day service start date T&Cs.
• Work with the Client to determine the most appropriate implementation and launch plan.
• Act as a Client Champion during the implementation process.
• Maintain client relationships during projects.
• Plan and deliver system training.
• Provide creative and customised solutions to meet clients’ individual needs within the scope of the product’s capabilities and the solutions on the client’s contract.
• Test and troubleshoot final system setups on delivery and implementation/project plans for projects.
• Work with the Sales and Service team to help them understand the technical details in each implementation.
• Brief the Client Support, Design, and Product teams pre- and post-implementation, ensuring feedback is given in line with values.
• Manage positive relationships internally and externally.
• Ensure the customer database (Salesforce) is accurate and up to date.
• Develop an excellent technical knowledge of the product and its capabilities.

Skills: Implementation Planning, Project Delivery, Timeline Management, Client Advocacy, Relationship Management, System Training, System Testing, Technical Knowledge

• Take ownership of multiple customer implementation projects to ensure the projects are successfully delivered on time and to the customer's satisfaction.
• Manage the pre-project planning with the sales team to review the project and validate the sales documentation, including commercial proposals, statement of work, etc.
• Become a product champion and subject matter expert on veterinary solutions.
• Deliver engaging online and on-site training workshops.
• Confidently educate customers on how to get the most from the Provet Cloud platform.
• Collaborate with a range of veterinary stakeholders from vets to practice managers.
• Build customised implementation plans, training roll-outs and go-live strategies.
• Manage and maintain all project documentation and update internal systems.
• Ensure project details are fully up-to-date and the implementation is on track.
• Work in a fast-paced customer-facing environment and take the lead working cross-functionally.
• Ensure the successful delivery of implementation projects.

Skills: Project Ownership, Pre-project Planning, Product Expertise, Training Delivery, Customer Education, Stakeholder Collaboration, Implementation Planning, Documentation Management

• Initiate and deploy the Delivery hub platform, including DocShare (Document management interface) and occasional user training.
• Initiate and deploy ProjectWise (Bentley’s drawings and models repository), including project customization of workspaces (configuration) for different CAD software on projects.
• Deploy and maintain Asset XD (Bentley’s model visualization tool) on projects, including occasional training.
• Configure setup for Siemens’ Comos for each project based on client or Hatch requirements.
• Investigate and resolve issues identified by project users, engaging additional specialists.
• Analyze project functional requirements at project commencement.
• Define technical configuration changes required for the system to achieve the project’s goals.
• Plan and conduct training of other support staff, discipline SMEs, and users.

Skills: Platform Deployment, System Configuration, Tool Maintenance, Issue Resolution, Requirement Analysis, Technical Setup, User Training, Support Staff Training

• Understand how DPD supports and improves business processes and conveys this to users.
• Mentor and coach DPD Discipline Subject Matter Experts from a functional perspective.
• Improve processes performed incorrectly (business/front-end processes).
• Provide input into the development of a strategy for DPD enhancement in alignment with the business needs and overall PDG systems strategy.
• Support continuous improvement in the DPD tool itself, its application on projects and in the DPD team processes.
• Collaborate with QA team members to develop and run test scenarios and test cases.
• Perform functional acceptance testing of bug fixes, minor enhancements and major enhancements and coordinate user acceptance testing.
• Assist with knowledge capture and with the maintenance and update of user, marketing and training materials, manuals and tutorials.

Skills: Process Improvement, Mentorship, Strategy Input, Continuous Improvement, QA Collaboration, Functional Testing, User Acceptance, Knowledge Management

• Introduce Peer-Review-Systems to Scientific Journals, including Open Access.
• Gather system requirements from publishers and editors.
• Set up and maintain sites for the peer review system, pre-implementation, implementation, post-implementation tasks, and optimization of workflows.
• Develop and conduct presentations and training sessions, via online, telephone, and in person, for internal and external Editors.
• Quality assurance and 2nd-level support for individual journals, escalation, supervision, consultation tasks, and presentation tasks.
• Streamline and supervise vendors’ activities/policies.
• Create reports and statistical analyses.
• Maintain close contact with all parties involved (Editors in Chief, Associate Editors, Reviewers and Authors worldwide) in the peer review process to prevent delay in turnaround times.
• Maintain internal records and documentation (JFlow, Confluence).
• Introduce and integrate new tools and editorial services.
• Interface with software vendor (Aries), improve software functionality through wish list items, Request Analysis, Test beta versions, bug reporting.

Skills: Peer Review Systems, Requirement Gathering, Workflow Optimization, Training Delivery, Quality Assurance, Vendor Management, Data Reporting, Software Enhancement

• Maintain full administrative project control, providing updates to the project team during the whole implementation process cycle.
• Recommend new and innovative process improvements.
• Oversee the entering and updating of the project plan data and related documentation, such as issue, risk, or governance logs, into databases and/or the system of record for the purposes of ensuring accurate project planning, tracking, and billing.
• Train users on the use of project management tools.
• Responsible for ensuring the quality, accuracy, and timeliness of information in the project management tools.
• Develop and instruct team members on operational procedures.
• Oversee audits and ensure that the company’s standard implementation procedures, policy, and control mechanisms are strictly adhered to during the project implementation cycle.
• Escalate when procedures are not followed.
• Make recommendations for process improvements.

Skills: Project Administration, Process Improvement, Data Management, Tool Training, Information Accuracy, Procedure Development, Audit Compliance, Issue Escalation

• Keep the project management team informed of the timeliness, accuracy, and completeness of projects, and escalate when milestones are not being met.
• Lead, oversee, and assist less experienced Project Coordinators with monitoring the timeliness, accuracy, and completeness of projects.
• Oversee and ensure the coordination of project meetings, including Walkthrough Compliance meetings, etc., and meet the project team’s needs.
• Obtain the Finance department and travel authorizations clearances for project site visits.
• Prepare meeting agendas and presentations for the project team to review.
• Lead and attend project meetings in order to support the project team.
• Review and ensure the accuracy of notes/minutes taken by less experienced team members and provide feedback.
• Escalate when agreed-upon actions are delayed or incomplete.
• Develop and instruct others on the use of reports to manage and monitor project information.

Skills: Project Monitoring, Team Leadership, Meeting Coordination, Authorization Management, Agenda Preparation, Meeting Support, Documentation Review, Report Training

• Review database information for accuracy and participate in the design and development of tools and reports.
• Ensure all project-related reports are produced and distributed to all stakeholders in a timely and accurate manner. 
• Provide reporting at the aggregate level.
• Oversee the maintenance of the SharePoint sites for the various project teams.
• Oversee and ensure project documents are filed accurately and systematically.
• Work on assignments requiring considerable judgment and initiative.
• Understand implications of work and make recommendations for solutions.
• Communicate between departments involved in the project methodology, process, data integrity, and reporting, and improve department processes.
• Manage overall assignments of work.
• Provide oversight of less experienced team members in order to maximize the utilization of resources and ensure the quality of work products.
• Act as a representative for the Project Coordinator department.
• Coordinate major internal or external projects and/or initiatives that are significant to the company.

Skills: Data Accuracy, Report Management, SharePoint Oversight, Document Control, Problem Solving, Cross-Department Communication, Team Oversight, Project Coordination

• Ensure a steady communication about the implementation (achievements, issues, next steps) and also provide regular reports.
• Utilize time-, project- and support-tracking tools to deliver KPI’s in a timely manner.
• On-site or remote evaluation of hardware and/or software requirements, including interface requirements, for new and/or existing customers.
• On-site or remote ascertainment of customer software configuration requirements based on their Standard Operating Procedures, as well as the delivery (or assistance in delivery) of configuration services.
• On-site or remote ascertainment of customer training needs, as well as the delivery and design (or assistance in delivery) of customer training sessions.
• Analysis of device interface requirements and/or software enhancements, followed by communication thereof to Haemonetics R&D and/or Development.
• Create/update of internal implementation documentation, as well as the completion and/or delivery of external Implementation documentation following Project execution.
• Remote maintenance and customer contact information.
• Provide Support to the Sales team with technical advice and demonstrations.
• Communicate sales opportunities to the Sales departments.
• Adhere to and follow Haemonetics policies and procedures and apply function-related SOX requirements.

Skills: Implementation Communication, KPI Tracking, Requirement Analysis, Configuration Services, Training Delivery, Interface Analysis, Documentation Management, Sales Support

• Perform set up and maintain customer accounts.
• Partner with Internal departments and customers regarding account setup requirements and to seek assistance or support.
• Accountable for the account setup processes and regularly contribute to program improvements.
• Troubleshoot setup errors and implement a solution.
• Meet expected SLAs as determined by management and manage all assigned cases to timely completion.
• Identify potential pitfalls and develop a solution to avoid impact on customers and proactively address/correct these issues.
• Provide superior customer service to both internal and external customers.
• Lead or participate in small special projects and provide input, analyze data.

Skills: Account Setup, Cross-team Collaboration, Process Improvement, Error Troubleshooting, SLA Management, Issue Prevention, Customer Service, Data Analysis

• Plan and track all onboarding activity relating to data and platform creation as we prepare the client for launch.
• Maintain detailed notes regarding data decisions and feature logic.
• Work with and manipulate large datasets in Excel and other industry-specific tools.
• Complete data verification checks upon upload into the platform and work with Engineering to solve any upload errors.
• Contribute to the improvement of the overall customer experience journey by identifying areas to decrease TTV for launches and improve data manipulation and management.
• Proactively identifying and managing potential risks that could impact the project based on knowledge of platform capabilities and existing mapping requirements.
• Own and manage all phases of a client’s implementation with regard to data uploads, verification, edits and configuration fixes or maintenance.
• Lead data-focused sessions with the client to create a launch plan focused on accurate management and upload of data.
• Work closely with the Engineering Team to research and resolve client needs, and inform best practices for client launches moving forward.
• Assist in creating installation guides and training materials for team members, and host walkthroughs with clients regarding how data works in the platform.
• Own the ongoing maintenance of data-related tasks within the Discrepancy Tool and additions to active client data feeds.

Skills: Onboarding Planning, Data Management, Dataset Handling, Data Verification, Customer Experience, Risk Management, Client Implementation, Training Materials

• Lead all aspects of a portfolio of Americas accounts, including delivery templates, methodology, and go-to-market.
• Help customers understand and build electronic signature capabilities and handle change.
• Understand Adobe Sign features and functionality and turn-key integrations and how it can be applied to the customer’s business needs.
• Achieve customer satisfaction through successful delivery of defined scope and successful realization of key business objectives and metrics.
• Responsible for proactive problem diagnosis, troubleshooting and resolution.
• Continually set customer expectations and project scope while mitigating risks.
• Lead the delivery team on a day-to-day basis, maintain the project plan, and coordinate the delivery process to keep projects on track.
• Elevate and inspire the team through effective partnership.
• Maintain communication with the customer and internal teams, from engineering teams to C-level executives.
• Apply Adobe’s consulting methodology and drive continuous improvements in processes.
• Partner with client success teams to drive activation and adoption.
• Communicate any trends seen to help improve the overall customer experience.
• Grow as a leader in one of the most exciting and multifaceted technology fields today.

Skills: Account Leadership, E-Signature Solutions, Product Expertise, Customer Satisfaction, Problem Resolution, Risk Mitigation, Team Leadership, Client Communication

• Serve as the primary contact for the training of platform end users, as well as post-go-live support.
• Work with customers to ensure they are utilizing MS SHIFT software solutions effectively and finding value in services.
• Become an expert in MS SHIFT's software solutions and educate customers on the use and benefits of products.
• Drive retention and growth among customers by understanding their business needs and helping them succeed.
• Work closely with Sales, Support, Billing, and other Technical teams.
• Ensure an exceptional customer experience and take care of any customer issues.
• Represent the voice of the customer to provide input into every core product and sales process.
• Develop the knowledge base in support of frequently asked questions.
• Increase customer retention by conducting regular check-in calls for tactical items.

Skills: User Training, Post-Go-Live Support, Product Expertise, Customer Retention, Cross-team Collaboration, Customer Experience, Voice of Customer, Knowledge Base

• Configure and customize the MarkSystems ERP.
• Set and manage expectations throughout the full project lifecycle.
• Map the requirements of the customer to the capabilities of the MarkSystems ERP.
• Build collaborative relationships with customers - focused on customer success.
• Work with Project Managers to ensure the implementation project is on track.
• Deliver and own end-user training from the statement of work through graduation.
• Guide customers on data definition and best practices.
• Continuous and ongoing learning of the residential homebuilding and land development industry.
• Monitor the use of products and services for customer implementation projects.
• Improve customer processes and procedures geared towards maximizing product utilization and satisfaction.
• Engage in data building projects for customers to expedite projects.
• Conduct training sessions on all areas of products offered, both remotely and onsite, to customers.
• Contribute to ongoing product documentation and learning management system material.

Skills: ERP Configuration, Expectation Management, Requirement Mapping, Customer Success, Implementation Support, End-user Training, Data Guidance, Process Improvement

• Assist with technology installation at athletic and entertainment venues.
• Attend and work during live sporting and entertainment events on weekends and evenings.
• Conduct on-site venue visits for assigned accounts.
• Communicate regularly with Digital Seat staff and clients.
• Provide recommendations for marketing campaigns, sales, and product features to clients.
• Organize and gather necessary materials for product installation and platform activation on an ongoing basis (questionnaires, product designs, venue seating manifests, etc.).
• Create and maintain event schedules for assigned accounts.
• Organize and maintain content in project management software for company accounts and quality assurance managers for scheduled events.

Skills: Technology Installation, Event Support, Venue Visits, Client Communication, Marketing Input, Installation Coordination, Schedule Management, Content Organization

• Work with software engineers on a daily basis.
• Work with SEA colleagues from different Dentsu markets.
• Monitor, support and advise on improvements to their advertising accounts managed by the automation platform.
• Work closely with the product owner and be actively involved in product strategy and business development.
• Help in platform development (prioritizing features, testing after implementation).
• Support product owner and operations with customer feedback, change management and documentation.
• Lead clients' onboarding, starting from gathering the requirements, translating them to the technical team.
• Lead interactive workshops and knowledge sessions with current and new users.

Skills: Engineer Collaboration, Account Monitoring, Product Strategy, Platform Development, Change Management, Client Onboarding, Workshop Facilitation, Knowledge Sharing

• Deliver Enterprise, Mid-Market and SMB implementation engagements of Marketing solution, consisting of advanced configuration, customer consultation and training.
• Listen to the needs of the customer and the challenges that they experience to tailor solutions to deliver the most rapid value and adoption.
• Accountable for the delivery of work items within an overall project governance framework managed by one of the experienced Project Managers.
• Advise and empower clients with best practices and thought-leadership in leveraging solutions to achieve their desired business objectives.
• Contribute to client-facing project documents, project plans, and weekly reports produced by Project Managers.
• Continually provide feedback on existing internal processes and client-facing documents as the product changes.
• Understand and be accountable to assigned and department KPIs.
• Advocate for the customer in conversations and planning with the Product team.
• Partner with the Solution Architect to ensure all Implementations are fully documented, understood and set up for success before they commence.

Skills: Implementation Delivery, Customer Consultation, Configuration Management, Best Practices, Thought Leadership, Client Documentation, KPI Accountability, Customer Advocacy

• Analyze client usage statistics to proactively drive adoption and improve time to value.
• Independently complete project configuration and setup tasks, reporting progress to relevant stakeholders, including the PM.
• Ensure proper handoffs of Implementation clients to the named CSM or the Support team.
• Provide feedback for the continuous improvements of Wisely’s implementation methodology, including the development of team processes, standardized setup checklists, and quality assurance programs.
• Work to understand clients’ pain points through deep listening.
• Report those requests internally, along with Implementation tooling needs, to influence the product roadmap.
• Collaborate with the Client Experience team and product stakeholders to ensure a smooth client journey.
• Collaborate with Support to ensure implementation-specific content is published and maintained on the help center to improve client self-service options as the scale.

Skills: Usage Analysis, Project Configuration, Client Handoff, Process Improvement, Client Listening, Product Feedback, Cross-team Collaboration, Content Management

• Meaningful experience at a production house or studio, working on set or in the media/technology space.
• Keen curiosity about SaaS technology and in developing innovative post-production workflows.
• Customer-facing experience (SaaS platform).
• Excellent listening and interpersonal skills (both written and verbal).
• Strong sense of customer empathy and confidence in presentation settings.
• Ability to notice and retain details, think on their feet, problem solve, and articulate practical items based on customer needs.
• Curious mentality to continue challenging yourself to learn new things.
• Passion and aim to work in a fast-paced environment with low ego and high flexibility.

Qualifications: BS in Information Technology with 3 years of Experience

• Strong written and verbal communication skills.
• Windows-based software experience, including Word, Excel, Outlook, and PowerPoint.
• Thrives in a fast-paced, rapidly changing environment.
• Ability to learn, understand and apply energy efficiency principles and mathematical models.
• Ability to multitask to support concurrent priorities.
• Aptitude to effectively communicate, schedule meetings, and track tasks through completion.
• Proven ability to perform well in a team environment.
• Must be available off hours and weekends to support marketing events on an as-needed basis.
• Demonstrated success in developing and maintaining customer, client, and vendor relationships with a high level of satisfaction.

Qualifications: BA in Business Administration with 2 years of Experience

• Professional presence with a desire to improve processes and exceed program goals.
• Previous experience within the utility, energy efficiency, or weatherization industry.
• Ability to present program details to audiences for recruitment and participation requirements.
• Ability/Aptitude to network, build productive professional relationships, and professional appearance.
• Interest in the Energy Efficiency/carbon emission reduction industry or related technologies.
• Strong time management skills.
• Demonstrated ability to work in an independent manner and as part of a team.
• Aptitude for Microsoft Dynamics or other related CRM software.
• Aptitude for Microsoft SharePoint.
• Direct experience with creating presentations, public speaking, and industry networking.

Qualifications: BS in Computer Science with 3 years of Experience

• Excellent attention to detail.
• Strong time management skills.
• Ability to be self-motivated and work independently.
• Ability to think critically and creatively to prioritize and solve problems.
• Ability to build relationships and rapport.
• Experience in a fast-paced and dynamic environment.
• Ability to escalate feedback on how to analyze and optimize processes.
• Must have sales and phone experience.
• Must have Salesforce familiarity.
• Previous entry-level sales or account advisory experience.

Qualifications: BA in Communications with 2 years of Experience

• Experience handling complex business processes and issue resolution.
• Strong knowledge of Commercial products (Knowledge of B2B, corporate card).
• Proven experience in the corporate procure-to-pay process, procurement, and accounts payable functions.
• Strong follow-up, focus on detail and handling of multiple tasks.
• Highly developed interpersonal, communication, management and solid leadership skills.
• Effective verbal and written communication skills.
• Strong collaborative and influencing skills.
• Problem-solving and the ability to adapt quickly as customers' needs and requirements shift.
• Ability to convert client business processes/requirements into innovative solutions.
• Basic knowledge of accounting structures and ERP systems.
• Ability to facilitate change and manage complex information sources.
• Strong process and project management skills.
• Ability to Drive Results.
• Good language Spanish, English.

Qualifications: BS in Management Information Systems with 5 years of Experience

• Must have implementation or services delivery experience in, B2B industry.
• English language proficiency (written and verbal).
• Proven experience working on projects.
• Prior B2B experience/Negotiation, or Business Process Management experience.
• Knowledge of procurement and source-to-pay processes and solutions.
• Attested history of building business requirements and requests for proposal.
• Strong problem-solving, highly analytical, attention to detail and solid organizational skills.
• Able to use MS Office Suite, CRMs (e.g., Salesforce.com), sales and marketing automation tools, and eLearning tools.

Qualifications: BA in Project Management with 2 years of Experience

• Strong understanding of IT systems and the ability to pick up new software tools easily.
• Excellent Excel and data manipulation skills.
• Strong understanding of the Food Industry and the processes involved across raw material, production, purchasing, commercial, quality and retail.
• Able to work remotely and actively self-learn.
• Strong project management skills.
• Ability to listen carefully to clients’ comments and requirements and create structured plans to help progress projects to the next stage.
• Excellent communication and presentation skills.
• Able to communicate clearly what something does and the benefit it brings.
• Excellent problem-solving and analytical abilities in order to work through problems alongside clients and come up with workable solutions.
• Ability to use discretion when working with confidential documents and information.
• Previous experience working within the food industry.

Qualifications: BS in Software Engineering with 4 years of Experience

• Proficient in computer experience in Microsoft Office Products (focus on Excel).
• Strong desire to research problems and issues.
• Ability to follow through to resolution.
• Strong attention to detail.
• Strong analytical and problem-solving skills.
• Strong customer service, analytical, and organizational skills.
• Work well on teams, within and outside of the function.
• Excellent interpersonal and communication skills.
• Strong initiative and ability to work in a fast-paced, changing environment.
• Ability to gain closure on open items.
• Ability to effectively multitask and manage priorities.

Qualifications: BA in Organizational Leadership with 3 years of Experience

• Must have hands-on credentials in the implementation space, along with solid Project Management practices.
• Possess Strong relationship management skills and experience and an ability to plan strategically.
• Must have advanced prioritisation skills.
• Ability to manage concurrent projects and issues.
• Excellent written and verbal communication skills.
• Comfortable in working with cross-functional/cross-departmental and virtual teams, managing business and technical relationships.
• Self-starter with strong organisational and resolution leadership skills.
• Champion their collaboration skills through team engagement.
• Strong, sophisticated problem-solving capabilities.
• Bring a level of proficiency from a technical lens, such as networking principles or coding.
• Must have PRINCE2, PMP, or similar project management certification.
• Bilingual language credentials, particularly in French, Italian, or Spanish.
• Track record within the Payment industry.
• International banking knowledge, gained from merchant work experience.
• Proficiency with coding or technical architecture design.

Qualifications: BS in Data Analytics with 8 years of Experience

• Experience implementing or maintaining an Electronic Health Record database. 
• Must have experience with CareLogic.
• Experience researching and/or incorporating regulatory compliance into programmatic practice, especially with Medicaid and HIPAA.
• Proficient in Microsoft Office.
• Keen analytic, organizational, and problem-solving skills.
• Must have excellent interpersonal skills.
• Ability to work as a member of multiple teams.
• Ability to respond to changing priorities in a fast-paced environment.
• Excellent oral and written communication skills.
• Excellent time management skills and ability to meet rapid deadlines.

Qualifications: BA in Human Resource Management with 3 years of Experience

• Experience in technical implementation support or Project Management experience.
• Must have PRINCE2, PMP, or similar project management certification.
• Must have strong relationship management skills and experience and an ability to plan strategically.
• Must be able to skillfully prioritize and manage concurrent projects and issues.
• Excellent written and verbal communication skills.
• Experience in working with cross-functional/cross-departmental and virtual teams, managing business and technical relationships.
• Self-starter with strong organization and resolution management skills.
• Must work well as part of a team.
• Proven strong complex problem.

Qualifications: BS in Computer Science with 5 years of Experience

• Strong understanding of and commitment to customer service (i.e., professional and responsive).
• Comfortable using a variety of technologies, including Word and PowerPoint and highly skilled in Excel.
• Strong understanding of project management to the team, including time management, coordination of people and resources, executing plans, monitoring progress and outcomes, and scope management.
• Experience with Qualtrics Research, Employee Experience, and 360 platforms.
• Strong critical thinking and problem-solving skills for the team.
• Strong skills in organizing, attention to detail, planning, and prioritizing own work.
• Excellent in a client-facing role.
• Comfortable addressing client concerns and questions.
• Able to build and maintain both internal and external relationships.
• Able to collaborate with clients and teammates to solve problems and achieve desired results.
• Able to quickly adapt to new technology, software, and processes.
• Flexible and able to adjust work plans in response to internal and client needs.
• Sound business writing skills and the ability to proofread others’ writing.

Qualifications: BA in Business Administration with 4 years of Experience

• Hospitality Experience, preferably in a management capacity.
• Passion for the Hospitality industry.
• Deep knowledge of multiple scales of restaurant operations.
• Track record of working cross-functionally.
• Ability to apply product knowledge to solve complex operator problems.
• Proven success in multitasking and project management, resource prioritization.
• Strong written and verbal communication skills, tailored to the audience.
• Proactive, detail-oriented, confident, and motivated.

Qualifications: BS in Information Technology with 5 years of Experience

• Full-time experience in a role with a healthy mix of project management and operations.
• Hands-on and experienced working with cross-functional teams.
• Fluent in Dutch and English.
• Strong Project management and Change management skills.
• Solid knowledge of how to set concrete processes and execution plans in motion.
• Able to engage key stakeholders to embed a continuous improvement culture.
• Able to continuous improvement mindset.
• Able to challenge the status quo and be a partner of the Global Ops management team.
• Able to growth mindset and being able to work independently.
• Truth-seeking with data, translating complex data into a simple solution with an analytical mindset.
• Highly organized and have excellent communication skills.

Qualifications: BA in Project Management with 4 years of Experience

• Experience in a technical support/client services role within a call center environment.
• Good communicator with a natural aptitude for customer service.
• Quick to learn and able to deal with a wide range of concurrent tasks and requirements.
• Strong communication skills to help clients understand, articulate and understand change requests.
• Experience working with call center metrics and interpreting that information to improve the efficiency of processes and/or front-line users.
• Project Management and Business Analyst Skills.
• Exposure to call flow design principles.
• Experience working with a ticketing/CRM to keep client records updated.
• Successful management of project or deliverable timelines.
• Comfortable in a self-directed environment, but eager to collaborate with dedicated, focused, forward-thinking team members.
• Excellent written and verbal/phone communication skills.
• Willingness to learn and develop new skills.
• Ability to manage a remote work environment (ISP, Desktop, Software).

Qualifications: BS in Management Information Systems with 3 years of Experience

• Experience implementing or supporting software, with a high volume of transactions.
• Healthcare IT industry experience.
• HIPAA transaction code set knowledge.
• Knowledge of data security and following processes and regulations.
• Healthcare EDI knowledge (ANSI X12, 835, 837, 270/271), read EDI files and identify breakage points.
• Proficient in the use of the Microsoft Office suite (MS Word, MS Excel, MS Outlook).
• Proficient in working with CRM systems, Salesforce.com..
• Demonstrated experience with using and supporting Software as a Service (SaaS).
• Demonstrated experience in working with Operating Systems such as Linux and Windows.
• Strong verbal and written customer service skillset.
• Strong organizational skills with close attention to detail.

Qualifications: BA in Communications with 4 years of Experience

• Ability to work efficiently, effectively and independently in a fast-paced environment with a large workload.
• Strong team player with the ability to interact effectively with all parts of the organization.
• Project management fundamentals experience.
• Knowledge of healthcare or clinical environments, such as Ambulatory, Post-Acute and Acute settings.
• Knowledge of Merchant Accounts and Patient Revenue Cycle Management.
• Knowledge of Healthcare Quality Reporting.
• Knowledge of scheduling, time and attendance and credentialing software.
• Knowledge of Billing (claims and remittance) and Revenue Cycle Management from both the Provider and Payer sides of the network.
• Must be able to bilingual (Spanish).

Qualifications: BS in Software Engineering with 3 years of Experience

• Customer service and/or transferable experience.
• Strong interpersonal skills, including collaboration, negotiation and diplomacy.
• Strong organization skills and superb capabilities in managing multiple high-priority projects simultaneously and successfully.
• Excellent communication skills (both verbal and written) to ensure all parties are kept abreast of the implementation process (both internally and externally).
• Working knowledge of business productivity software, such as word processors and spreadsheet programs.
• Ability to consistently improve knowledge and abilities.
• Experience using online web meeting presentation software.
• Project management experience.
• Knowledge of accounting systems and practices.

Qualifications: BA in Organizational Leadership with 2 years of Experience

• Experience within the Group Benefits, preferably in New Business policy implementation.
• Superior knowledge of Group Health, Dental, Life and Disability Income Benefit Plans.
• Must have project management experience.
• Excellent computer skills, including all Microsoft Suite applications.
• Strong leadership, coaching, communication and presentation skills.
• Possess strong analytical skills with high attention to detail.
• Innovative problem solver and trouble-shooter.
• Proven ability to manage multiple competing projects and deadlines.

Qualifications: BS in Data Analytics with 5 years of Experience

• Strong verbal and written communication skills in English.
• Advanced experience using Microsoft Office tools, specifically, how to use spreadsheet software efficiently and effectively.
• Experience in using customer experience software tools (Survey Monkey, Qualtrics, Power BI).
• Experience in using mystery shop management software tools (ISecretShop, LiveShopper Sassie, ShopMetrics).
• Experience in using support project planning/task management software (Trello, Asana, Jira), and/or CRM software (Salesforce, Hubspot).
• Experience in web development, particularly HTML/CSS and JavaScript.
• Experience using browser-based web developer tools for troubleshooting.
• Experience in retail, quick-service restaurant, and or petro-convenience.
• Relevant experience in lieu.
• Must be Bilingual (French/English).

Qualifications: BA in Human Resource Management with 4 years of Experience

• Able to resolve support issues, including SQL, APIs, email, and SMS deliverability issues.
• Able to write clear documentation for each support ticket.
• Able to create documentation and brief other team members on issues that come up.
• Able to provide technical assistance for internal staff and external clients.
• Able to educate internal teams and customers on the functionality and limitations of products and help them find solutions based on individual needs.
• Work with engineering teams to escalate ticketsQualifications.
• Strong technical troubleshooting skills.
• Must have communication skills, written and verbal.
• Self-motivated to work alone or in a team.
• Knowledge of Python and .NET.
• Must have basic SQL skills.

Qualifications: BS in Information Systems with 3 years of Experience

• Client service experience in a software implementation environment or related experience.
• Software implementations experience.
• Proven track record of excellent problem-solving and research skills, while projecting a positive, professional image.
• Ability to solve real-time operational issues quickly, with good judgement.
• Flexible to manage multiple projects and priorities in a shifting environment.
• Able to engage and confident presence with the client, establish and sustain credibility and trust.
• Strong analytical and reporting skills.
• Excellent organizational, motivational and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to easily adapt to and learn new technologies autonomously.
• Self-motivated and able to perform duties and responsibilities independently.

Qualifications: BA in International Business with 4 years of Experience

• Experience in a client service/customer service environment.
• Proven ability to maintain focus and work effectively with multiple demands.
• Ability to work independently and as a team to accomplish tasks.
• Strong client relationship skills.
• Comfortable working on-site and during off-hours with customers.
• Excellent verbal and written communication skills.
• Technical acumen to deeply understand a complex ERP platform and marketplace.
• Able to speak bilingual English-Spanish.

Qualifications: BS in Computer Engineering with 2 years of Experience

• Demonstrated project management experience.
• Ability to work on a high volume of tasks.
• Experience migrating data between software systems.
• Must have basic SQL skills.
• Advanced Excel skills are used for organizing data in bulk.
• Ability to work with a B2B customer base, including technical training.
• Genuine interest in commercial real estate.
• Background in the field would be helpful.
• Excellent communication skills via phone, video calls, and email.
• Strong proficiency in using a variety of technology systems.
• Ability to learn new ones quickly.
• Prior experience with systems like HubSpot, Egnyte, and project management tools.
• Excellent organizational and prioritization skills.
• Ability to manage multiple tasks and activities simultaneously.
• Self-starter, with the ability to take initiative, learn quickly, figure things out, and get the job done.

Qualifications: BA in Management with 5 years of Experience

• Experience with technology-related projects.
• Experience in the Microsoft Technology Stack.
• Experience in SQL Server and SQL/T-SQL.
• Experience in Windows Server.
• Proficient with Microsoft IIS web servers and web services (SOAP).
• Experience using SSIS, SSRS, and SSAS.
• Experience in banking, financial services, insurance, wealth management, and Money Service Business.
• Expertise with versioning tools (i.e., Subversion, Git).
• Experience with Fraud or Anti-Money Laundering system implementations.
• Knowledge of computer networks, networking and hardware.
• Software testing experience and defect tracking.
• Knowledge of project management methods.
• Experience with financial crime products.
• Programming experience in Visual Basic or C#.

Qualifications: BS in Data Science with 7 years of Experience

• Strong academic and professional background in a business-related field.
• Experience in the Customer Success/Implementation department in a high-growth SaaS environment.
• Able to solve problems and have a technical understanding.
• Self-motivated, structured and strive to solve problems accurately and effectively.
• Able to be open-minded and enjoy working in a dynamic environment.
• Fluent in German and English (speaking and writing skills).
• Demonstrated motivation and willingness for a change in responsibilities.
• Demonstrated steps to gain new skills and continue to grow in their career through professional development or relevant continued education.
• Personal motivation and willingness for an increase in level and responsibility.
• Demonstrated extensive knowledge and understanding of Aledade and Implementation of core initiatives.
• Demonstrated the ability to develop core competencies and skillsets in team members to promote content knowledge enhancements, continued education and workflow efficiencies.

Qualifications: BA in Psychology with 6 years of Experience

• Experience in Retail, Operations Training, or Administration environment.
• Post-Secondary Diploma or equivalent.
• Proficient in Google Sheets, Presentation, and Word.
• Strong understanding of operational metrics and KPIs.
• Must have strong communication skills.
• Strong influencing and collaboration skills.
• Ability to be organised in an ever-changing environment.
• Able to support external-facing customers.
• Able to providing guidance in the process, queries and issue resolution.
• Confident in liaising with support teams to assist in diagnostics.

Qualifications: BS in Cybersecurity with 4 years of Experience

• Understanding of common industry business practices in retail sales, B2C, operations, distribution, and finance.
• ERP hands-on, full-life cycle project implementation experience with comparable ERP software as a consultant, implementation specialist, or end user (preferably with Spruce or other Lumber/Building Material/Hardware ERP system).
• Leading or managing ERP implementations or other ERP-related project management experience.
• Understanding of ERP application concepts and software usage in the vertical.
• Experience with Microsoft SQL Server.
• Experience with Crystal Reports and Dashboards.
• Proficiency in Microsoft Office products and Microsoft Windows.
• Experience in an administrative environment.

Qualifications: BA in Supply Chain Management with 7 years of Experience

• Knowledge of JavaScript and JSON.
• Able to use Tealium iQ or equivalent TMS, Tealium Event Stream or equivalent server-side data management tool.
• Experience with the implementation of Paid Media, affiliate partners, and customer data platform.
• Overall understanding of the implications of privacy by design.
• Experience in managing Tag Management Systems in a global organisation or a media/marketing agency.
• Experience in analysing client requirements to build customised solutions.
• Experience in implementing bespoke software solutions.
• Must have excellent IT skills.
• Able to manage time and organisational skills.

Qualifications: BS in Network Administration with 3 years of Experience

• Must have HubSpot experience.
• Must have project management experience.
• Experience in client-facing roles and managing a portfolio of clients.
• Strong technical aptitude, with a deep understanding of integrations, APIs, and relational database concepts.
• Able to manage several customer engagements simultaneously, balancing the needs of multiple customer stakeholders, and ensuring a successful and timely completion.
• Able to adopt a strategic mindset and can help customers with their long-term planning.
• Must be fluent in Dutch and English.
• Must have excellent communication skills.

Qualifications: BA in Marketing with 2 years of Experience