• Proven change management, consensus building, and conflict resolution.
• Lead and manage the implementation of new business end-to-end after verbal award.
• Maintaining communication throughout the course of the project to meet customer expectations.
• Plan, lead, organize and control multiple project initiatives in accordance with approved scope and schedule.
• Translate business requirements into a robust, scalable design.
• Implement complex business requirements through a variety of tools and technologies.
• Provide day-to-day direction to cross-functional implementation support teams and best practices to the customers on deploying the production within their environment.
• Sign off on and test Standard Operating Procedures (SOPs).

Skills: Change Management, Consensus Building, Conflict Resolution, Project Leadership, Requirements Analysis, Technical Implementation, Team Leadership, SOP Testing

• Ensure a smooth transition to operations post-go-live and ramp-up.
• Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
• Collaborate with customer and operations leadership.
• Ensure all processes are adhered to throughout the implementation process.
• Work closely with internal stakeholders to identify potential issues and risks.
• Create documentation that enables the transition from implementation to post-implementation support.
• Ensure Evolve Bank and Trust brand standards are upheld, particularly in the delivery of customer-facing solutions.
• Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering function.
• Support Quality Driven Management techniques within the business.
• Encourage the use of analysis to drive decision-making and the development of improvements.
• Ensure the team understands expectations and how information is reported and used.

Skills: Transition Management, Customer Relations, Team Collaboration, Process Adherence, Risk Assessment, Documentation Skills, Brand Management, Analytical Decision-Making

• Oversee detailed project plans that identify and sequence the activities needed to successfully complete implementations.
• Review the determined program objectives and measures upon which the implementation will be evaluated at its completion and revise prior to Kick Off.
• Establish a communication schedule.
• Update appropriate members in the organization on the progress of the implementation.
• Execute implementations according to the project plan.
• Proactively manage technology integration challenges.
• Work with Product Support to ensure proper system setup and functionality for each client.
• Appropriately document implementation activities.
• Manage the progress of the implementation and adjust.
• Ensure the successful completion of the implementation.
• Effectively communicate with clients at each stage of implementation.
• Ensure that the implementation deliverables are on time and at the required level of quality.
• Identify opportunities for technology to enhance, improve, and speed up the implementation process.

Skills: Project Planning, Objective Evaluation, Progress Reporting, Implementation Execution, Technology Integration, System Setup, Client Communication, Quality Assurance

• Provide staff or senior-level technical configuration and, in some cases, programming.
• Provide development, and enhancement, as well as management and coordination of changes to existing applications.
• Provide technical consulting, analysis, development, and enhancement around the design of the software solution.
• Provide technical consulting around areas such as NLU (Natural Language Understanding), AI (Artificial Intelligence), CRM integrations, API’s, ACD (Automatic Call Distributor), IVR (Interactive Voice Response), ASR (Automatic Speech Recognition) and other contact center features and applications.
• Assist the project manager with organizing inter-departmental and external objectives and tasks.
• Assist the project manager with drafting and designing an end-to-end project rollout plan.
• Serve in a project manager capacity regarding the management of product-related enhancements and change control within the project rollout.
• Serve in a project manager capacity via management of the end-to-end system life cycle development of small to large-scale projects.
• Present a professional image in conduct, attitude, and attire.
• Provide expertise as the subject matter expert of the NICE CXone products within project calls with clients.
• Document and design business requirements pertaining to NICE CXone products based on the client’s business needs.
• Consult clients on industry best practices around contact center standards for ACD, IVR and digital NICE CXone products.

Skills: Technical Configuration, Application Development, Software Design, Systems Integration, Project Coordination, Rollout Planning, Lifecycle Management, Client Consulting

• Assume responsibilities for the quality and efficiency of work at job sites.
• Liaise and coordinate all site activities with relevant parties.
• Ensure timely and efficient site completion and client satisfaction.
• Establish and maintain short/long-range schedules and forecasts, including all resources, material and personnel.
• Manage key sub-contracting partners to improve delivery and business flexibility and ensure their compliance.
• Manage daily activities and training of all field technicians and rigging staff to ensure safe execution of daily activities.
• Accurate analysis of engineering designs and design clarifications.
• Ensure builds are completed within budget, on time and safely.
• Compile client quotations to facilitate the creation of client purchase orders.
• Ensure the safety of the worksite and all staff, third parties and members of the public through OHS compliance at all times.
• Effectively manage teams to foster teamwork and unity, providing a supportive and productive workplace.
• Consciously create a workplace culture that is consistent with the vision and values of SCS.
• Build and maintain collaborative business relationships with key stakeholders.
• Provide operational leadership to all field staff, including rigging and technical resources.

Skills: Quality Management, Site Coordination, Client Satisfaction, Resource Scheduling, Partner Management, Team Supervision, Design Analysis, Safety Compliance

• Maintain project plans and ensure compliance with the timeframe.
• Take a lead role managing the risk register through implementation, highlighting risks to the Leadership team.
• Develop processes and tools for the customer implementation lifecycle and attend client meetings.
• Collaborate with stakeholders for all implementation processes.
• Provide technical advice and support to Ambassadors.
• Responsible for ensuring signed prospects and existing clients successfully reach live implementation.
• Follow and adhere to documented Business Controls.
• Ensure all individual and departmental tasks are completed.
• Endorse standard processes, limiting bespoke and manual processes.
• Review tender opportunities and liaise with subject matter experts.
• Verify that the business can accommodate requests.
• Write bespoke implementation plans for bid responses.

Skills: Project Scheduling, Risk Management, Process Development, Stakeholder Collaboration, Technical Support, Client Implementation, Business Compliance, Bid Management

• Perform day-to-day planning, directing, managing, and overseeing the implementation.
• Oversee the development and implementation of the Project Management Plan and component plans.
• Ensure timely delivery of project implementation deliverables.
• Affirm understanding and agreement between stakeholders and IBM WH.
• Coordinate implementation activities with the client.
• Manage implementation risks and issues.
• Provide timely communication of project status and progress to key stakeholders and communication of project information to project team members.
• Coordinate EDW customization and configuration.
• Contact for gathering and implementing requirements related to the EDW.
• Ensure the EDW is operational and that it fulfills all EDW Project Contract requirements.
• Accountable for the success of the end-to-end DDI of the EDW.
• Accountable for project schedule management.
• Accountable for implementation quality.
• Accountable for project implementation Certification.
• Responsible for client satisfaction during DDI.

Skills: Project Oversight, Plan Development, Deliverable Management, Stakeholder Alignment, Risk Mitigation, Status Reporting, System Configuration, Client Satisfaction

• Take accountability and ownership for the successful completion of deliverables.
• Lead teams from offshore.
• Responsible for coordination with onshore.
• Responsible for team management and coordination.
• Deliver assignments within the decided timeline with good quality.
• Work with the Project manager to agree on the timeline and expected deliverables.
• Participate, develop and monitor the project plan by focusing on scope, level of effort, due dates, and resource allocation.
• Responsible for change management.
• Responsible for communication and coordination.

Skills: Deliverable Ownership, Offshore Leadership, Onshore Coordination, Team Management, Timeline Adherence, Project Planning, Change Management, Communication Skills

• Handle communication between onshore and offshore teams.
• Assign and delegate tasks to the team and keep track of daily/weekly deliverables.
• Provide handoff between onsite and offshore teams.
• Drive daily stand-up meetings and discussions between the onshore and offshore teams.
• Schedule a weekly discussion with all stakeholders to discuss project status, risks and dependencies on the onsite/client team proactively.
• Prepare a weekly status report for the on-site and offshore management team.
• Ensure open and transparent communication between different team members.
• Ensure the project is properly closed out in all systems at the end.
• Handle team conflicts and escalations.

Skills: Onshore-Offshore Coordination, Task Delegation, Handoff Management, Stand-Up Facilitation, Stakeholder Communication, Status Reporting, Conflict Resolution, Project Closure

• Keep track of resource allocation and utilization on a weekly basis.
• Monitor financials against each milestone.
• Monitor time logged by the project team against milestones.
• Resource planning and forecasting, including booking, reporting and release for effective utilization.
• Manage task assignments and updates in a project tracking system like JIRA, TFS.
• Responsible for process improvements.
• Improve team execution by finding gaps and shortcomings in the process and then updating the process to fill the gaps.
• Ensure the team adheres to standards in development, testing and quality methodologies.

Skills: Resource Management, Financial Tracking, Time Monitoring, Resource Forecasting, Task Management, Process Improvement, Execution Enhancement, Quality Assurance

• Lead project planning sessions for one or more software implementations from start to finish.
• Manage the Front End Engineering Team to ensure project success.
• Estimate technical efforts for client requests and development work.
• Provide guidance and mentoring for junior developers through the development process for complex tasks.
• Advise clients on functional improvements and plan these for the team.
• Ensure customer satisfaction and responsiveness to customers' technical questions and requirements.
• Manage project progress and adapt work in order to meet specified deadlines.
• Meet regularly with clients to provide project updates and gather clear requirements on any features and technical requests.
• Manage change requests and prepare quotes with support from the technical team.
• Optimize and improve processes and the overall approach.
• Conduct project review and creating detailed reports for executive staff.

Skills: Project Planning, Team Management, Effort Estimation, Developer Mentoring, Client Advisory, Customer Support, Progress Tracking, Process Optimization

• Manage product rollout projects to multiple e-commerce markets.
• Provide operational oversight and technical leadership to a team of Developers.
• Ensure digital solutions are delivered on time and within budget.
• Collaborate with stakeholders to understand and anticipate their needs and translate them into product requirements.
• Work closely with relevant teams to ensure alignment and coordination.
• Responsible for planning, tracking and reporting of technical delivery and managing the product backlog and prioritizing them based on changing requirements.
• Provide regular and effective progress updates to ensure the management of any delivery risks or issues.
• Collaborate to ensure that digital solutions are built with best practices, reusability of code and an understanding of how to leverage technology to best meet business needs.
• Accountable for meeting all governance standards.

Skills: Product Rollout, Technical Leadership, Solution Delivery, Stakeholder Collaboration, Cross-Team Coordination, Delivery Management, Risk Mitigation, Governance Compliance

• Support the sales team with presented opportunities, understanding customers’ requirements and demonstrating the best use of products to fulfil the customers’ needs.
• Propose best practice use of Solera products and present the possible, considering the customer's workflow and opportunities to integrate products, providing innovation and value to customers.
• Document and collect requirements for customer implementations, then own and manage the process with the customer to deliver.
• Ensure all operational aspects are covered and sourced, either by completing the installation yourself or alongside the appropriate teams, eg, configuration, training, product and development, etc.
• Manage migration projects with customers, utilizing 3rd parties.
• Implement local product configuration changes and directly support customers with related technical issues.
• Collaborate with colleagues in the Professional Services team to reduce time to market, share best practices, learning.
• Responsible for committed to delivering quality implementation and integration projects, and wider teams that cross the development, support, infrastructure, and data functions.
• Work within the agreed process to ensure all customer documentation is stored centrally.
• Consistently strive to drive improvements into the process and work with peers to always raise the bar.
• Build close working relationships with key stakeholders, including customers.
• Collaborate with internal teams to ensure the timely delivery.
• Support risk management and mitigation throughout the lifecycle of the implementation.
• Ensure timely communication of any unresolved risks.
• Keep abreast of all technical developments with the Solera systems and the supporting software in use, in particular, understanding the implications of new releases.

Skills: Sales Support, Customer Consulting, Requirement Management, Operational Delivery, Migration Management, Technical Support, Stakeholder Collaboration, Risk Management

• Provide fully rounded Implementation support to retailers participating in the Volvo Simplified Service program (VSS) and other workshop-related support to increase efficiency and throughput.
• Create a Volvo Simplified Service retailer plan, which includes a timeline and expectations.
• Coach/Counsel/Develop the retailer staff and management for their roles in the VSS program.
• Coach/Counsel/Develop retailer staff on how they should measure their performance by using KPI’s and act on results.
• Coach/Counsel/Develop retailer staff on how to fulfill the Volvo Simplified Service (VSS) target conditions.
• Conduct certification at the retailer for the Volvo Simplified Service program.
• Identify general areas of opportunity outside of the VSS program that will increase workshop efficiency and throughput.
• Test/Evaluate/Implement digital products and solutions within the workshop to help drive performance.
• Help promote solid workshop processes that will ensure an efficient and streamlined operation.

Skills: Implementation Support, Program Planning, Staff Coaching, Performance Management, Target Achievement, Certification Management, Process Improvement, Digital Solutions

• Quickly build trust with customers.
• Grow strong partnerships with the Sales team.
• Translate a client's vision into an implementation strategy.
• Define implementation schedules and keep track of critical milestones.
• Prepare routine status updates to keep the project on track.
• Identify project risks and offer alternative solutions in order to meet deadlines and mitigate risks.
• Oversee quality standards of each client project.
• Oversee cross-functional project team to ensure member is focused on the right activities.
• Maintain intricate master files of customer information in proprietary systems.

Skills: Customer Trust, Sales Partnership, Implementation Strategy, Schedule Management, Status Reporting, Risk Mitigation, Quality Oversight, Team Coordination

• Responsible for project managing the launch of new ETFs and mutual funds.
• Implement all initiatives concerning product management requirements (e.g., share class launches, sub-fund registrations in multiple jurisdictions, mergers/liquidations).
• Work closely with the ETF and Cross Border Product teams.
• Provide input for feasibility analysis on new initiatives/product proposals.
• Independently lead key cross-functional, international Product projects working with multiple internal departments as well as external service providers.
• Work closely with other teams within the broader Cross Border function.
• Ensure a cohesive approach to the implementation and support of all Product initiatives.
• Identify and track risks and issues, proposing solutions and mitigations on all projects.
• Escalate to Senior Management in a timely manner.

Skills: Project Management, Product Implementation, Cross-Functional Collaboration, Feasibility Analysis, International Projects, Cohesive Execution, Risk Management, Stakeholder Communication

• Analyze the implementation of new products and client benefits, and determine the appropriate implementation approach.
• Lead project plan development, inclusive of the following elements: comprehensive WBS (work breakdown structure), change management, communication, risk management, stakeholder analysis, and resource management.
• Develop and execute the tactical plan for client implementations, including, but not limited to, the development of timelines, documentation, work methods, and performance standards associated with the implementation process.
• Coordinate, lead and motivate a cross-functional team in coordination with the client-provided project manager or points of contact.
• Oversee the implementation of pharmacy benefit programs, including eligibility, accumulator files and member communications.
• Responsible for effectively communicating with all project stakeholders, including but not limited to regular project updates and regular project meetings as outlined in the project plan.
• Serve as the implementation point of contact for the key project stakeholders until the client’s benefits are fully implemented.
• Perform client needs assessments, customize plan designs and configure systems in coordination with other internal departments to meet applicable requirements.
• Work with applicable internal teams in the pre-sales phase to determine the best solution for a particular customer.
• Assure the feasibility of the technical solution and how it will meet the customer's expectations.
• Provide consultative support to other operational departments by researching concerns or questions to make appropriate recommendations.
• Responsible for ensuring client satisfaction throughout the implementation process.

Skills: Product Analysis, Project Planning, Tactical Execution, Team Leadership, Program Implementation, Stakeholder Communication, Needs Assessment, Client Satisfaction

• Develop detailed project plans to be shared with internal and external teams as well as clients.
• Monitor and report progress towards deliverables, milestones, and budgetary objectives for all stakeholders, including partners, team members, and leadership.
• Measure project performance, using appropriate tools and techniques.
• Analyze the successful completion of short and long-term goals to ensure timely completion.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility for a cost-efficient solution to meet business needs.
• Manage changes to the project scope, schedule and costs using the appropriate verification techniques.
• Continually perform risk management techniques to minimize project risks and report escalations to leadership.
• Establish and maintain relationships with the client, vendors, third parties, and all stakeholders internally and externally.
• Conduct meetings and presentations to effectively communicate ideas, findings, status, and facilitate gathering critical information.
• Coordinate internal resources, both U.S and abroad, along with third parties/vendors for the flawless execution of client and internal projects.
• Manage competing resources and priorities based on business needs.
• Ensure availability, monitoring allocation, and delegating based on strengths, skills, and experience.
• Use and continually develop leadership skills.
• Attend conferences and training to maintain proficiency.

Skills: Project Planning, Progress Reporting, Performance Measurement, Scope Management, Risk Management, Stakeholder Relations, Resource Coordination, Leadership Development

• Lead a network of IBIP coaches to enable shared learning and consistency in approach, developing and managing the IBIP Coach training program.
• Ensure robust quality assurance, tracking and improving IBIP Coach capability.
• Manage IBIP resource deployment across all Major Projects Programmes to enable the team to provide the best service.
• Ensure IBIP Delivery Leads, IBIP Coaches and external specialists have access to up-to-date, fit-for-purpose IBIP tools and training materials.
• Support the delivery of IBIP behavioural interventions, e.g., behavioural assessments of teams and observations.
• Support the IBIP Delivery leads with their program of work, including scheduling, evaluation, measuring and delivery and facilitation of learning innovations.
• Manage measurement and benefits realization of all BIP interventions.
• Produce a monthly dashboard of IBIP performance.
• Manage the relationship and contract of external suppliers, e.g., behavioral consultants.
• Support the Head of IBIP with financials and budget tracking.

Skills: Coach Leadership, Quality Assurance, Resource Deployment, Training Management, Behavioral Support, Program Evaluation, Performance Reporting, Supplier Management

• Execute campaign set-up and initial Q/A as well as ongoing set-up and troubleshooting.
• Work directly with sales and account management.
• Ensure the highest level of quality with campaign implementation.
• Provide subject matter expertise and train sales and account management, as well as clients, in terms of best practices and capabilities.
• Work closely with partner operations and external technical teams.
• Ensure smooth integration and verify campaign launch is successful and tracking activity.
• Troubleshoot technical issues throughout the campaign lifecycle.
• Iteratively work with senior management and sales/marketing to refine product vision based on customer feedback and business needs.
• Act as a point of contact for implementation details between customers, sales, account management, and the Implementation teams.

Skills: Campaign Setup, Sales Support, Quality Assurance, Training Delivery, Partner Collaboration, Integration Management, Technical Troubleshooting, Customer Communication

• Establish metrics reporting, tools and data sets.
• Track implementations progress against production targets.
• Measure, analyze and report on data.
• Ensure both weekly and long-term strategic production goals are met.
• Investigate, analyze and help resolve implementation issues with data analysis and respond to ad-hoc queries.
• Develop and facilitate executive-level presentations and metrics for daily, weekly, and monthly reporting updates to Wholesale Payment Operations Management.
• Assist in promoting and sustaining people people-focused culture.
• Assist in driving improvement in the overall client experience.

Skills: Metrics Reporting, Progress Tracking, Data Analysis, Goal Management, Issue Resolution, Executive Reporting, People Engagement, Client Experience

• Provide comprehensive training to understand all OMG modules.
• Manage requests and provide user support via Jira Support Desk.
• Lead and key client contact on new OMG site implementations.
• Responsible for mapping the end-to-end user workflow through scoping workshops and requirements gathering.
• Manage the configuration of the OMG sites to meet client requirements in the most optimal way, including Initial user setup, user group and role configuration, Asset types and dynamic document templates.
• Document setup and help guides for initial rollout.
• Gather of reporting requirements.
• Plan and manage the roll out of OMG into each market/region/division, etc by devising a communication plan, full user training, creating and adapting user help guides, training documentation and a clear and effective handover to the support team.

Skills: User Training, Support Management, Client Implementation, Workflow Mapping, Site Configuration, Documentation Development, Reporting Requirements, Rollout Planning

• Manage Workplace@ project plans in the Bay Area, integrating all components needed to transition the team to a shared workplace experience, including workspace updates, communication, client engagement and operations, for each project location.
• Guide the Change Manager team, providing daily direction to project assignments and alignment of tasks.
• Coordinate services with internal FCS teams on projects, including defining scope and specific site adjustments to the program.
• Provide direction and prioritization on required work across multiple projects, weighing client team and portfolio supply needs.
• Work with the Planning Manager team, develop a project engagement plan per client and support relationships with key client team leads.
• Understand business drivers, equipment requests and protocol feedback.
• Establish process steps and documentation for the implementation of the Workplace conversion of existing space.
• Anticipate timing for each step and roles and responsibilities across cross functional teams.
• Partner on the collection of metrics and feedback to inform future access locations.
• Develop documentation and materials and program elements to enhance the Workplace experience.
• Develop and manage the Workplace Program pipeline in the Bay Area.
• Partner with the FCS Projects and Operations team.
• Advance a proactive shared workplace support strategy, including establishing planning and implementation guidelines for new builds.
• Partner with FCS teams (CAFM, etc.) to develop utilization analysis reporting to inform neighborhood assignments and sharing ratios.

Skills: Project Planning, Team Leadership, Service Coordination, Work Prioritization, Client Engagement, Process Development, Metrics Reporting, Workplace Strategy

• Manage the day-to-day interactions with executive clients and sponsors.
• Implement, restructure and/or refresh tax technology.
• Align tax software with the clients' specific requirements and goals.
• Develop and leverage automation and innovative solutions to aid in the efficiency of tax departments.
• Provide training and tax software support around day-to-day activities, tax law or situational changes.
• Perform project management tasks, such as creating work plans, tracking budgeted time to actual hours incurred, writing status reports, and actively participating in status calls.
• Understand and articulate the broader TMC practice and Deloitte overall.
• Maintain relationships and serve clients holistically.
• Perform the role of counselor and coach.
• Participate in the staffing process and retention activities.
• Develop and maintain contacts, organize and lead pursuit teams.
• Contribute to business development.

Skills: Client Management, Tax Technology, Software Alignment, Process Automation, Training Support, Project Management, Relationship Building, Business Development

• Develop implementation project plans and scope of work appropriate for each implementation project.
• Manage software implementation projects and the resources necessary.
• Ensure a smooth transition with multiple clients simultaneously.
• Review commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations.
• Understand and identify software functionality to support client business objectives.
• Coordinate all technical services, including data transfer and installation, between the client and Verity.
• Review hardware recommendations and coordinate the software installation process.
• Proactively escalates any client or VerityStream-caused time delays or needs for additional resources beyond the contractual commitments.
• Ensure that an effective training program is planned and executed.
• Develop and maintain implementation documentation and communicate status and concerns to the Manager, key stakeholders, project sponsors, and the project team.
• Perform related duties in support of client service goals.

Skills: Project Planning, Software Implementation, Client Transition, Commitment Management, Technical Coordination, Installation Oversight, Training Delivery, Documentation Management

• Play a key role in managing the customer relationship.
• Work closely with customers to maintain or strengthen open communication.
• Review and analyze project scope and manage customer expectations.
• Prepare detailed timelines and customer-facing/internal status reports.
• Identify risks/issues and escalate to the necessary and appropriate team members and stakeholders.
• Serve as the main point of contact and subject matter expert for system setup and troubleshooting.
• Work closely with the customer and 3rd party vendors to set up and validate integrations.
• Build/maintain customer satisfaction and relationships and facilitate implementation activities.
• Monitor and measure customer satisfaction on an ongoing basis.
• Build great products, innovate and solve complex customer problems.

Skills: Customer Relationship, Communication Management, Scope Analysis, Status Reporting, Risk Escalation, System Support, Integration Management, Customer Satisfaction

• Lead the deployment of DMS-based projects.
• Lead and maintain Change Requests/Change Management within large accounts.
• Sustain focus within the function and identify/deploy Best Practices.
• Responsible for understanding internal and external customer needs.
• Provide input to and develop improvements in team quality and efficiency.
• Design presentations for customers.
• Ensure the design will meet the customer's requirements.
• Ensure documentation when handing over to Production.
• Set and manage client expectations.
• Responsible for managing internal expectations.

Skills: Project Deployment, Change Management, Best Practices, Customer Needs, Process Improvement, Presentation Design, Documentation Handover, Expectation Management

• Take the lead role in the delivery of change within the FS Portfolio.
• Work in partnership with Business Analysts to successfully deliver and implement change.
• Work alongside Delivery Leads from other departments.
• Ensure changes from those Portfolios are implemented well in the Financial Services community.
• Build a professional and supportive relationship with a range of Business Representatives and Sponsors across departments (including Financial Planners, Investment Managers, and Client Administrators).
• Responsible for the delivery of change, as prioritized by FS.
• Support sponsors with the successful articulation and realization of their vision.
• Own and manage the integrity of the scope of the change being delivered.
• Assemble and manage resources from across the organization to achieve delivery.
• Proactively manage key delivery risks and produce timely and appropriate responses to key delivery issues.
• Regularly report on the progress of change.
• Ensure those receiving changes are informed and prepared and that items arrive at the most appropriate time possible.
• Perform retrospectives to continually improve and learn from previous deliveries.

Skills: Change Delivery, Business Partnership, Cross-Department Collaboration, Stakeholder Engagement, Scope Management, Resource Coordination, Risk Management, Progress Reporting

• Understand the full scope of the TMS Implementation Project.
• Develop Solutions and build the Scope of Work.
• Generate a project plan within budget.
• Work with the TMS support manager to build out new client requirements within TMS (organizations, parameters, invoicing requirements, automations, customizations, etc).
• Ensure all tasks are being completed on time, within budget, with high quality, and with 100% client satisfaction.
• Manage ERP integrations through API or file share through SFTP/FTP, via XML, CSV, TXT and/or PDF.
• Provide the project team with accurate, consistent, and timely status updates.
• Maintain a high level of knowledge of 3GTMS capabilities, product roadmap and value-added supplemental software.
• Conduct architectural evaluation, design, and analysis of enterprise-wide systems throughout the entire TMS team.
• Help with LTL/TL/Parcel setup and analysis.
• Identify and raise project risks, product gaps and offer workaround solutions.
• Develop and maintain a deep knowledge base of the logistics industry.
• Mentor team members and share industry knowledge.

Skills: Project Scoping, Solution Development, Budget Planning, Client Requirements, ERP Integration, Status Reporting, System Architecture, Industry Expertise

• Lead a functional area within the WMS project (Inbound, Outbound, Labor Management/Slotting).
• Provide end-to-end design in the business system for operations, fulfillment, warehouse, and transportation/logistics.
• Collaborate with team members and leaders in the Aftersales Group.
• Develop and execute a cohesive plan.
• Provide a finished product that is delivered on time, under budget and exceeds expectations.
• Foster an atmosphere of teamwork, be a change agent, and develop and promote a culture of standardization and continuous improvement (LEAN).
• Responsible for advocating/gatekeeping standard solutions and a strong believer in the “no customization approach”.
• Responsible for data integrity, working proactively with internal and external resources to establish best practices.
• Develop, maintain, and implement detailed Standard Operating Procedures for all facets of the role.
• Teach and support team members of Parts Distribution Centers (PDCs) with training and on-site support during launch.
• Provide overall solution governance.
• Ensure global standardization (of business processes and solutions) for new projects, improvements, and bug fixes.
• Keep up to date on the latest developments in the logistics systems area, including systems like Manhattan WMOS and other state-of-the-art technologies, including IOT, AI, Blockchain, Robotics, etc.
• Develop a strong relationship with the system vendors, Parts Distribution leadership, and the IT team.

Skills: WMS Leadership, System Design, Plan Execution, Continuous Improvement, Standard Solutions, Data Integrity, SOP Development, Solution Governance

• Serve as Amadeus Hospitality customers’ main point of contact during the onboarding process via all incoming channels (phone, email, etc.).
• Initially trained for a specific product/product line with additional cross-training as competency/knowledge increases.
• Review the information provided by the client in the implementation forms or implementation workbooks.
• Configure the ACRS, ACMD and additional tools by following the implementation guide.
• Assist the client throughout the whole onboarding process until the last product purchased of the reservation solution portfolio goes live.
• Provide to client with an explanation of the overall onboarding process, including steps that will take place and how the different products purchased will integrate.
• Coordinate activation dates with clients, internal teams and third parties.
• Make sure the client is timely updated in case of any changes to the timeline.
• Train the client on the assigned product functionalities and share all Education and Training materials available.
• Hand over every account to Customer Support within the given timelines by following the Implementation SLAs/KPIs.
• Act as a consultant/trusted advisor to the customer, sharing and advising on best practices and best possible configurations.

Skills: Client Onboarding, Product Training, System Configuration, Process Guidance, Timeline Coordination, Status Updates, SLA Compliance, Customer Consulting

• Work with business partners to evaluate the level of change a program/initiative will have in the field and assign team resources for the change.
• Partner with key business, field leadership, communications, training, and other stakeholders.
• Develop field change strategies for assigned projects.
• Create pilot/implementation plans and work closely with field members and field-facing resources.
• Ensure execution of initiatives and pilots.
• Manage detailed tactical implementation plans.
• Ensure dates are met and the initiative is implemented on time.
• Drive the uptake of initiatives through leveraging resources, designing and managing systems.
• Track and deliver on objectives, activities and results.
• Provide leadership and coaching for direct reports by modeling appropriate leadership techniques.
• Provide employee feedback through effective performance management practices.
• Ensure employee development.
• Particularly related to leadership skills, and conducting regular one-on-one meetings.
• Review implementation/pilot plans created by direct reports.
• Provide thought leadership and ensure consistent execution of corporate initiatives.

Skills: Change Strategy, Stakeholder Partnership, Implementation Planning, Pilot Execution, Initiative Management, Performance Tracking, Team Leadership, Employee Development

• Manage the flow of incoming and outgoing data requests in conjunction with the presales team, working closely with all customer-facing touchpoints.
• Responsible for ensuring the implementation process is followed and various stakeholders are kept informed with timelines adhered to.
• Deliver the objectives, activities and plans for each relevant Key Account customer on a day-to-day basis in line with the Operations Director's request.
• Manage a detailed Implementation Plan per customer project.
• Give clarity and guidance on task ownership throughout the whole Implementation process.
• Discover, design, implement and execute customer-oriented projects aligned to the Customer Plan, including technical cost savings, product substitution, supplier engagement, etc., relevant to the Insites.
• Promote both product and service value propositions to achieve and exceed customer expectations.
• Implement corporate sales initiatives that are applicable to the relevant Key Accounts.

Skills: Data Management, Process Compliance, Account Delivery, Implementation Planning, Task Coordination, Customer Projects, Value Promotion, Sales Initiatives

• Influence and engage closely with the operational network.
• Ensure customer expectations are being exceeded.
• Work with manufacturers, suppliers and internal product specialists.
• Define and improve customers' business by reducing acquisition costs, improving production efficiency, or reducing working capital.
• Support the Regional Operations Manager and Insite Managers.
• Deliver best-in-class customer service together with customer contractual requirements, including specific customer service level agreements, site projects, KPI's and cost savings commitments.
• Provide holiday and sickness cover to regional Insites.
• Ensure a professional and seamless handover takes place with the customers supporting the business.
• Provide both holiday and sickness cover for both Regional Insites on a planned or reactive basis.

Skills: Customer Engagement, Expectation Management, Supplier Collaboration, Business Improvement, Operational Support, Service Delivery, KPI Management, Coverage Support

• Plan and lead client/external discovery activities, including implementation process reviews, stakeholder interviews, brainstorming sessions, and end-user interviews.
• Produce top percentile-level writing, producing documents worthy of being deliverables unto themselves for clients.
• Engage with stakeholders to uncover and determine project/software implementation success criteria.
• Gather business requirements related to features, functions, and content of applications.
• Discover target audiences’ needs, tasks, and goals and translate them into functional specifications and stories.
• Educate and guide clients during discovery.
• Produce functional specs/requirements documentation, stories, wireframes, and conversational flow diagrams.
• Develop details for user personas, user stories, and test plans.
• Complete business analyst responsibilities and deliverables with limited guidance.
• Produce documentation in both traditional software requirements methods as well as agile-scrum.
• Create and update process documentation.
• Oversee the QA resource within the project team.
• Review and sign-off on coverage for test plans.

Skills: Discovery Leadership, Requirements Gathering, Stakeholder Engagement, Client Education, Specification Development, Documentation Management, QA Oversight, Test Planning

• Determine operational objectives by studying the business process.
• Gather information, evaluating output requirements and formats.
• Gather custom configuration requirements from internal and external customers.
• Configure the application according to best practice knowledge and customer requests.
• Train internal and external customers how to configure and make basic updates to the application.
• Serve as a trusted advisor for customers on how best to record and use the data in the application.
• Work closely with internal Sales and Customer Success to properly scope and plan for new projects.
• Work directly with hotel customers to implement Revinate products while incorporating each hotel's strategy and unique needs.
• Independently manage multiple implementation projects simultaneously, with each project running approximately 6-10 weeks.
• Manage client expectations and deliverables throughout the implementation process to ensure key milestones are met on time.
• Create and improve internal SOPs to provide better service and adapt to continuous product changes.
• Coordinate with hospitality vendors to ensure integrations and other critical components are completed on time.
• Use critical thinking to solve non-standard requests.

Skills: Process Analysis, Requirement Gathering, Application Configuration, Customer Training, Trusted Advising, Project Scoping, Implementation Management, SOP Development

• Work amongst a talented team of professionals within the Change and Demand IT function.
• Support the identification and implementation of digital and data products for the Future Newham Programme, enabling a streamlined user experience, whilst championing collaborative ways of working with residents, colleagues and partners.
• Identify solutions for urgent and critical infrastructure challenges.
• Lead in reviewing key dependencies between the various council programmes and projects.
• Responsible for managing implementation and change projects, working closely with the IT Senior Leadership Team.
• Draw on resources from a wide range of multi-disciplinary teams.
• Maintain and improve PL/SQL code behind customized solutions.
• Maintain Oracle APEX web applications.
• Write plain SQL code to be run on a Digital Lake solution.
• Modify SQL queries that produce reports based on Oracle data.
• Improve or write new client code to consume external Web Services.
• Maintain Oracle database instances up and running.

Skills: Change Management, Digital Solutions, Infrastructure Support, Dependency Review, Project Implementation, PL/SQL Development, Application Maintenance, Database Administration

• Ensure the S/4HANA solution is fit for functional needs by innovating and capturing the potential.
• Ensure implementation of the S/4HANA solution for the dedicated area.
• Participate in SAP business process blueprinting work with a function mandate.
• Ensure that business processes are covered in the blueprinting (end-to-end, cross-functional).
• Communicate back to own function and bring valid requirements back to Process Lead, ERP Transformation.
• Capture opportunities for FIORI usage and development.
• Build long-term relationships with key stakeholders and executives from strategic partner/client organizations, culminating in a trusted advisor relationship.
• Work with various internal teams, e.g., sales, to evaluate client needs, create and lead tailored client demonstrations.
• Work with IT and clients to find solutions for the needs of clients and partners.
• Create Implementation plans, covering all aspects of Commercial, Contractual, IT, Compliance, and Treasury.
• Work with internal and external stakeholders.
• Ensure the timely delivery of those plans.

Skills: Solution Fit, SAP Implementation, Process Blueprinting, Requirement Gathering, FIORI Development, Stakeholder Management, Client Demonstrations, Implementation Planning

• Facilitate and monitor the onboarding of new clients.
• Facilitate and monitor platform conversions.
• Serve as the clients’ primary point of contact and subject matter expert for the operational and technological components of integration, utilizing broker-driven platforms.
• Utilize pipeline management software to gather information on sales opportunities and marketing requests.
• Work cross-functionally with internal partners to meet client demands.
• Take part in regular activities that include follow-up communication, escalation resolution, and interaction with prospective clients at events.
• Lead on transformation projects across sectors, focusing on ensuring long-term project success.
• Drive change and execute initiatives successfully, coaching clients across organizations.
• Lead the project, leading the implementation process stages, leading the project team, including consultants and senior clients, and managing workshop and implementation content.

Skills: Client Onboarding, Platform Conversion, Integration Management, Pipeline Management, Cross-Functional Collaboration, Communication Support, Change Leadership, Project Implementation

• Responsible for managing advisors for new customers.
• Transform new users into SiteAware experts and references.
• Lead enterprise-wide and project-level onboarding.
• Consult on best practices to increase engagement and adoption.
• Work across all levels of the organization.
• Develop best practices and connect prospects and clients with Product Managers and Marketing to further client success and SiteAware’s evolution as a category creator.
• Serve as key contact for clients.
• Independently manage projects and ensure the quality of the project work.
• Responsible for preparing proposals and winning engagements.

Skills: Advisor Management, Client Onboarding, Best Practices, Organizational Collaboration, Customer Success, Key Client Contact, Project Management, Proposal Development

• Proven ability to communicate and interact with senior-level management.
• Ability to quickly understand complex subject matter.
• Ability to think strategically and help solve complex problems.
• Ability to translate complex requirements into simple guidance.
• Very strong written and verbal communication skills.
• Very strong leadership, interpersonal, and influencing skills.
• Able to take initiative and drive projects to successful completion.
• Proficient in Microsoft applications, specifically MS Word, Excel and PowerPoint.
• Proficiency in databases/data marts.
• Proficiency in developing data analytics.
• Excellent organizational and problem-solving skills.
• Ability to multitask and prioritize issues.
• Experience in CIB technology or operations, and product knowledge.
• Experience Cash Management and Treasury Services.

Qualifications: BS in Information Technology with 8 years of Experience

• Relevant tertiary qualification or extensive relevant experience.
• Project implementation experience, with strong analytical and problem-solving skills.
• Proactive and organised individual keen to make a difference.
• Demonstrated ability to work collaboratively and productively within a team.
• Excellent consultation, influencing and negotiation skills.
• Advanced written and verbal communication skills, with a high level of attention.
• Demonstrated success working effectively and collaboratively on initiatives.
• Excellent time management skills.
• Demonstrated ability to respond to changing priorities.

Qualifications: BA in Business Administration with 6 years of Experience

• Ability to work independently and as part of a team to achieve and exceed established goals and objectives.
• Proven ability to use their own initiative and accurately manage their workload to deadlines.
• Must have excellent interpersonal and negotiation skills.
• Fluency in English and German.
• Experience in a customer-facing environment.
• Proven track record of commitment to quality.
• Ability to manage multiple projects from conception to delivery and implementation.
• Experience in providing Customer Service in a B2B environment.
• Must have project management skills.
• Strong oral and written communication skills.
• Must have analytical skills.
• Ability to communicate and translate technical concepts and terminology at all levels.
• Ability to drive the team to achieve and exceed established goals and objectives.

Qualifications: BS in Computer Science with 5 years of Experience

• Proficient in German and English.
• Experience in the Customer Success or Account, or Project Management area.
• People-person and curious to fully understand partners.
• Excellent at communicating complex processes in a simple way.
• Able to strive to provide excellent user experiences and service to customers.
• Work experience with HR tools in the past.
• Able to run complex software implementations.
• Tech affinity and believe in the mission of improving the relationship between companies and their people.

Qualifications: BA in Project Management with 2 years of Experience

• Must have project management experience.
• Exposure to or direct experience with Supply Chain and Logistics methodologies.
• Practical knowledge of project management methodologies.
• Familiarity with cost-benefit analyses.
• Strong project management skills.
• Strong written and verbal communication skills.
• Strong relationship-building and collaboration skills.
• Self-motivated in achieving goals and completing routine tasks.
• Excellent analytical problem-solving skills when faced with new challenges.
• Excellent organizational skills and attention to detail.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

Qualifications: BS in Management Information Systems with 4 years of Experience

• Experience in project leadership and project management.
• Knowledge of the applicable laws, rules, and regulations.
• Knowledge of public policy formulation and evaluation.
• Knowledge of state and federal funding sources and budgetary cycles, procedures.
• Skill in building interpersonal relationships to work effectively with peers, customers, the public and state and federal officials.
• Ability to analyze and examine issues and options.
• Ability to mediate and facilitate group discussions.
• Ability to synthesize, interpret and simplify complex issues.
• Ability to be resourceful, use initiative and sound judgment in defining and preparing significant substantive elements of planning activities in the public interest.
• Ability to develop recommended courses of action and express ideas clearly, concisely, and effectively, both orally and in writing.

Qualifications: BA in Organizational Leadership with 7 years of Experience

• Professional experience in Benefits.
• Knowledge of Health and Welfare benefits and/or implementation.
• Experience with benefit EDI processes.
• Impeccable attention to detail with a high degree of accuracy, follow-through and independence.
• Demonstrated success in independently managing and implementing complex projects, with keen attention to detail and deadlines.
• Ability to independently resolve problems and think critically.
• Effective communicator with demonstrated experience partnering with clients and technical partners.
• Proactive, self-starter mentality, with the ability to think two steps ahead on every project.
• Strong proficiency in Excel.
• Must have SQL experience.

Qualifications: BS in Software Engineering with 4 years of Experience

• Experience acute-care environment, preferably in a perioperative clinical role.
• Experience with EHR build, design, and implementation.
• Understanding the complexities of healthcare IT and the design of platforms that interface data from divergent sources/systems.
• Proficiency in Microsoft Office tools.
• Able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Able to give full attention to what other people are saying, taking time to understand the points being made, asking questions, and not interrupting at inappropriate times.
• Understanding written sentences and paragraphs in work-related documents.
• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Able to monitor/assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Qualifications: BA in Communications with 5 years of Experience

• Experience in behavioral healthcare with patient-facing roles.
• Project management experience in using recognized healthcare industry methodologies.
• Skill in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions.
• Comfortable communicating with all levels of leadership across the organization and with C-suite and senior leadership.
• Demonstrated ability to work independently and collaboratively.
• Strong organizational, multi-tasking, and time management skills.
• Excellent client-facing and internal communication skills.
• Proficiency with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies.
• Ability to excel in a fluid, dynamic, and cross-functional team environment.

Qualifications: BS in Industrial Engineering with 6 years of Experience

• Experience in leading customer service teams.
• Excellent written and verbal communication skills paired with unwavering attention to detail.
• Business experience in the areas of expense management, basic accounting, ERP implementations, purchase-to-pay and travel management.
• Able to manage customer management and consulting.
• Strong Project Management skills in a financial services environment.
• Experience with SAAS solutions.
• Business analysis experience in the context of software development.
• Able to lead and manage challenging stakeholder discussions.

Qualifications: BA in Human Resources Management with 5 years of Experience

• Must have PRINCE 2 or PMI certification.
• Experience with AGILE Scrum methodologies.
• Strong project planning, scheduling capabilities with a keen eye for the critical path.
• Solid understanding of supporting software-based solutions.
• Understanding of the business and commercial aspects of contract management.
• Excellent documentation and analysis skills.
• Proven experience dealing with senior decision makers.
• Able to thrive in challenging, fast-paced and dynamic environments.

Qualifications: BS in Computer Science with 7 years of Experience

• Good understanding of the relevant rules and local regulations, particularly those relevant to FCR and CMB/GB.
• Must have proven analytical skills.
• Ability to support decisions with sound reasoning.
• Understanding of HSBC Group structures, values, behaviours, processes and objectives.
• Strong contact with the Group, following up on strategies, workflow, etc.
• Process compliance and procedures.
• Strong organization skills.
• Must have been able to proactively.
• Must be fluent in English.

Qualifications: BA in Business Administration with 5 years of Experience

• Professional experience in logistics, supply chain, project-related work, or consulting.
• Experience in project management, both customer-facing and with cross-functional projects.
• Must have great communication skills.
• Comfortable interacting with customers and internal stakeholders.
• Able to demonstrate passion for customer success as well as the successful implementation of logistics processes.
• Able to identify opportunities to simplify processes and solutions while maintaining customer satisfaction.
• Able to detail orientation and the drive to successfully complete implementations to a high standard of quality.
• Fluent in Polish and English.

Qualifications: BS in Information Systems with 2 years of Experience

• Experience in program or project management.
• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• Experience in a complex healthcare environment.
• Relevant work experience in program management.
• Program management experience handling multi-dimensional, high-profile projects against aggressive timelines.
• Ability to collaborate closely with other SMEs to act as liaison and partner to develop and drive program design.
• Experience owning program strategy, end-to-end delivery and communicating results to leadership.
• Ability to formulate and set expectations clearly and effectively in written and verbal presentations.

Qualifications: BA in Project Management with 4 years of Experience

• Passion for leading and helping others, operational agility and a blend of technical and interpersonal skills.
• Excellent attention to detail and time management.
• Strong analytical capabilities for advanced problem-solving.
• Empathize with users and quickly grasp the issues they’re facing.
• Able to thrive in ambiguity, are collaborative by nature and can work in a world where there isn’t total clarity.
• Experience in a continually changing environment.
• Able to adjust strategies and realign priorities.
• Ability to succeed in both collaborative and independent work environments.
• Loves SaaS and fast-growth tech.
• Experience in an Onboarding role at a SaaS company.
• Experience with Success technology tools (eg, Gainsight, Salesforce, Looker, etc.).

Qualifications: BS in Industrial Engineering with 3 years of Experience

• Must have project management experience.
• Work history of consistently executing multiple simultaneous projects on time, within budget and in accordance with quality standards.
• Must have PMP certification or progress toward PMP certification.
• Must have healthcare industry experience.
• Able to account for management or clinical background.
• Ability to establish and maintain effective collaborative working relationships with teammates, managers, executives, subcontractors, and clients.
• Superb time management, prioritization, and organizational skills.
• Able to focus, detail-oriented and results-driven leader.
• Excellent communication skills, both written and verbal, with executive presence.
• Ability to use a personal computer.
• Ability to communicate clearly and work effectively.
• Ability to work in a fast-paced environment, while managing multiple priorities and meeting deadlines.

Qualifications: BA in Organizational Leadership with 7 years of Experience

• Proficiency with Microsoft Office tools.
• Salesforce and Smartsheet experience.
• Demonstrated attention to service with a high degree of client focus.
• Experience with the real estate and construction processes.
• Ability to work in a climate-controlled environment.
• Ability to work remotely from the corporate office.
• Ability to conduct meetings in a variety of environments.
• Ability to sit at a desk in the office location each regular workday.
• Excellent analytical and problem-solving skills.
• Demonstrated experience in continuously improving processes to drive measurable outcomes.

Qualifications: BS in Software Engineering with 5 years of Experience

• Relevant commercial experience in a business analyst role in the domain of workflow, system integration and/or reporting.
• Experience of agile business analysis techniques, business process modelling, scenarios, user stories, use cases, acceptance criteria, etc.
• Proven stakeholder management skills working with all levels of an organisation.
• Proven capability to deliver simplified user interface mockups.
• Business case development and benefits realisation experience.
• Ability to quickly learn and understand new business environments and processes.
• Must have planning, problem-solving and decision-making skills.
• Excellent presentation, written and verbal skills.
• Proactive “can-do” attitude and a willingness to be “hands-on”.
• Ability to work with teams from different time zones and attend conference calls outside local office hours occasionally.

Qualifications: BA in Communications with 4 years of Experience

• Must have digital/web experience.
• Experience in Technical, Mobile Apps and Financial.
• Working knowledge of PC and Mac-based environments.
• Proficiency in MS Office/Google Docs.
• Solid track record of successfully delivering projects from start to finish, on time and on budget.
• Strong oral and written communication skills.
• Ability to handle fast-paced, demanding clients and initiatives.
• Strong problem-solving and exceptional decision-making ability.
• Solid understanding of web and mobile technology.
• Must have usability/best practices.
• Strong attention to detail and accuracy.
• Proven time management skills.
• Able to handle conflicting priorities and juggle multiple projects.

Qualifications: BS in Management Information Systems with 3 years of Experience

• Project Management experience, including the use of project plans and issue logs.
• Must have time management and organizational skills.
• Strong verbal and written communication skills.
• Strong presentation and negotiating skills.
• Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills.
• Demonstrated ability to work in a team environment.
• Ability to adapt to a changing environment.
• Strong technical aptitude pertaining to Merchant Services products.
• Must have PMP Certification or other Project Training.

Qualifications: BA in Human Resources Management with 5 years of Experience

• Experience in logistics, including international supply chain management.
• Proven experience in large-scale project management on complex customer implementations.
• Experience with leading significant change management journeys within the own organisation or customers.
• Willingness to travel and work on-site on a project.
• Understanding of what is driving the customer, what supply chain outcomes they are seeking, and realizing these benefits through solutions.
• Extensive commercial experience in engaging with strategic Customers at strategic C-suite levels.
• Advanced proficiency in project management tools, including MS Project, Excel, and PowerPoint.
• Solid understanding of platforms and IT landscapes.
• Excellent interpersonal and communication skills.
• Strong communication and negotiation skills.
• Ability to meet and adhere to deadlines.
• Passion, initiative and drive to continuously develop and work with creativity and innovation.
• Understanding of supply chain operations, ocean, air and local origin services (trucking, customs, and milestone visibility).
• Strong problem-solving and customer service skills.
• Able to results-oriented self-starter with initiative and strong drive.

Qualifications: BS in Information Technology with 6 years of Experience

• Project management experience in a commercial environment, responsible for enterprise clients.
• Experience with global payroll implementations in 5-10 countries.
• Must have Project Management Certification (PMP).
• Previous experience in project management.
• Experience in Payroll or Human Resources projects.
• Excellent knowledge of and experience with project methodologies such as agile and waterfall.
• Proven ability to act as a leader in business transformation projects.
• Good understanding of system integration principles.
• Strong exposure to software and service delivery.
• Proven track required in world-class customer service communications and service delivery.

Qualifications: BA in Business Administration with 7 years of Experience

• Ability to build positive working relationships and communicate clearly.
• Ability to secure clear information from the client and distil it into relevant communication /documentation needs.
• Excellent written and verbal communication skills, as well as mastery of Microsoft tools.
• Ability to work across multiple time zones.
• Proficient in written and spoken English.
• Able to clear customer focus.
• Able to clearly focus on the client timeline and the scope of the project.
• Ability to listen to the customer's needs while ensuring Payslip delivers and the customer is self-sufficient on the technology.
• Ability to build a strong, positive, independent relationship with the client on the technology.
• Strong customer engagement.
• Strong organizational, project and time management skills.
• Ability to self-organize, identify dependencies.
• Able to collaborate across teams and client functions to ensure positive progression toward agreed objectives.
• Able to delegate project tasks based on individual strengths, skill sets and experience.

Qualifications: BS in Computer Science with 6 years of Experience

• Ability to manage across formal organizational lines.
• Good understanding of system integration.
• Problem solver with can do attitude.
• Experience in process development and improvement.
• Excellent attention to detail and time and workload management skills.
• Able to assess, manage, resolve, and escalate risks and issues.
• Able to make decisions based on information and input in a timely manner.
• Able to provide analysis of the project, including business case, ROI, and post-project review.
• Able to follow established policies, procedures and workflow outlined.
• Ability to work in a collaborative and team-oriented environment.
• Experience in managing complex requirements and their implementation.

Qualifications: BA in Project Management with 5 years of Experience

• Strong experience in a customer-facing role with special interest in digital health, clinical programs, or healthcare software implementations.
• Knowledge of software implementations, system workflows and implementation best practices.
• Experience developing training materials and product reference documentation.
• Analytical ability to anticipate project dependencies and troubleshoot technical issues.
• Willingness to participate in before and/or after-hours calls with customers residing in different time zones.
• Willingness to live and work in or travel to Madison, WI, or San Diego, CA, for key events.
• Healthcare process and clinical workflow experience/interest.
• Experience in medical technology, medical devices, or other relevant fields.

Qualifications: BS in Management Information Systems with 3 years of Experience

• Experience in stock plan benefits, financial services and/or SAAS implementations.
• Strong client engagement skills with Fortune 500 companies.
• In-depth knowledge of Equity Compensation, CEP.
• Must have Shareworks/Equity Edge Online and/or related administrative software knowledge.
• Must have Salesforce and Jira application knowledge.
• Ability to take charge and lead projects with minimal supervision or follow-up.
• Able to lead by example and model the way for the broader team.
• Depth of knowledge relative to equity plan administration and recordkeeping software applications.
• Well-developed problem-solving skills to research and troubleshoot inquiries through continual interaction with all departments.
• Strong organization skills and project management disciplines.
• Ability to work under periods of high pressure with tight timeframes.
• Strong knowledge and use of MS Office (Project, Word, Excel, Visio, PowerPoint, Access and Outlook).
• Knowledge of Stock Plan software, Salesforce and Jira applications.
• Excellent written and verbal communication skills to interact with external clients and internal stakeholders.

Qualifications: BA in Organizational Leadership with 5 years of Experience

• Must have PMP certification.
• Experience leading software implementation projects.
• Must have healthcare experience.
• Experience with Microsoft programs, including but not limited to MS Project, Word, Outlook, Excel, SharePoint, and PowerPoint.
• Must have excellent oral and communication skills.
• Excellent project management skills.
• Excellent organization skills.
• Excellent task management and documentation skills.
• Poses strong interpersonal and relationship management skills.

Qualifications: BS in Software Engineering with 7 years of Experience

• Experience with web conferencing software.
• Ability to influence others to achieve desired results.
• Ability to meet deadlines, manage multiple tasks simultaneously and keep track of details.
• Able to work effectively with various teams of different backgrounds.
• Able to manage multiple client relationships simultaneously.
• Demonstrated affinity for technology.
• Meticulous attention to detail to create and maintain documentation.
• Able to maintain professional poise and comfort with leading discussions with client decision makers, end-users and IT professionals.
• Extensive phone and computer usage.

Qualifications: BA in Communications with 6 years of Experience

• Excellent communication skills.
• Comfortable with leading meetings with C-level contacts.
• Effective in communicating with both business and technical audiences.
• Able to come up with and clearly communicate very pragmatic and practical solutions to complex integration problems.
• Willingness to continuously learn innovative technical solutions in the Payments Industry.
• Strong technical education/training is coupled.
• Experience in either payment technology, travel and hospitality, or networked devices (Internet of Things).
• Experience with Web APIs and software development.
• Fluency in English and Italian.

Qualifications: BS in Industrial Engineering with 7 years of Experience

• Superb communication skills, verbal and written.
• Ability to make customers feel valued and supported.
• Experience in managing client expectations.
• Background in project management with experience in the implementation of projects and the change management process.
• Understanding of software configuration.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Excellent planning and organisational skills.
• Strong interpersonal and decision-making skills.
• Excellent attention to detail and accuracy skills.
• Able to be confident and proactive.
• Able to manage their work and always meet commitments.
• Ability to question and challenge (both themselves and others).
• Ability to see the bigger picture.

Qualifications: BA in Human Resources Management with 6 years of Experience

• Fluency in Russian, both spoken and written communication.
• Mobile Advertising experience, preferably in Account Management.
• Excellence in logical thinking, problem solving and familiarity with big data and numbers.
• Strong ability to look beyond what a customer says and identify what solutions are actually available can help meet.
• Able to spot details in specific campaigns that can then be explained and actioned upon easily by customers who may not be as familiar with the programmatic space.
• Ability to quickly get together reports that tell the story, trying to convey to a new partner, to get them up to speed for success on the platform.
• Must have great communication skills.
• Strong ownership mentality and a curious approach to problem-solving.
• Passion for continuous growth and success of the organization.
• Team player and the ability to adapt to a fast-growing/changing company.

Qualifications: BS in Computer Science with 4 years of Experience

• Experience in client-facing consulting engagements with ServiceNow technology at its center.
• Excellent knowledge of at least two of the ServiceNow modules, including ITSM, Service Catalog, and Service Portal.
• Able to perform Analytics, Knowledge Management, ITOM, ITBM, and HR.
• Must have formal education and certification in ServiceNow modules and associated business processes (ITIL, Prince2, PMP).
• Must have project management experience.
• Understanding of Agile SDLC methodology.
• Must have good presentation skills.
• Excellent stakeholder engagement and management skills.
• Analytical skills and thoroughness.
• English advanced level, both written and spoken.
• Good communication and documentation skills.

Qualifications: BA in Business Administration with 3 years of Experience

• Fluent in French and excellent level in English.
• Skills in Spanish, Italian, or Portuguese.
• Experience in technical implementation/support/development roles, ideally in a SaaS MarTech/AdTech company.
• Strong working proficiency in web technologies like JavaScript, CSS, and HTML.
• Exemplary written and verbal communication skills.
• Able to manage and prioritize multiple projects at the same time.
• Ability to define, create and follow integration SOWs.
• Strong analytical and problem-solving skills.
• Ability to work well in a global, dynamic, cross-functional, team-based environment.

Qualifications: BS in Information Technology with 2 years of Experience

• Relevant work experience in onboarding new clients onto a SaaS platform.
• Must have an accounting background.
• Strong knowledge of commercial real estate management and/or lease accounting.
• Must have proficiency in Microsoft Office.
• Able to work in a fast-paced and constantly changing environment.
• Excellent verbal and written communication skills.
• Experience, fluency and the ability to quickly learn software solutions.
• Able to consult clients based on the expertise of the platform and understanding of client needs.
• Willingness to travel to clients for on-site onboarding and training.
• Independent and quick learner.
• Ability to grasp new concepts (especially relating to constantly changing accounting rules affecting product and client base), and decipher consequences.
• Professional, positive and nurturing attitude with all clients.

Qualifications: BA in Project Management with 3 years of Experience

• Experience in a lab or research setting.
• Able to empathize with scientists and quickly understand complicated scientific concepts.
• Software Implementation experience, preferably with a SaaS software company.
• Must have strong communication skills.
• Able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
• Self-starter with the ability to be successful in a startup environment.
• Must be curious, creative, and tenacious.
• Able to collaborate with customers and other Benchling teammates as a thought partner.

Qualifications: BS in Management Information Systems with 2 years of Experience

• Demonstrated prior experience as an Implementation Manager.
• Able to self-starter with demonstrated commercial acumen.
• Excellent written and verbal communication skills.
• Must have strong organisational skills.
• Excellent presentation skills.
• Proactive and energetic approach.
• Must have strong attention to detail.
• Able to team player with a collaborative approach.
• Ability to specify technical changes to technical/development teams.
• Outstanding customer service skills.
• Ability to work independently and within a team environment.
• Strong independent decision-making, organisational, planning and problem-solving skills.

Qualifications: BA in Organizational Leadership with 5 years of Experience

• Knowledge of one or more Talent Acquisition leading technologies (i.e., Workday, Taleo, SuccessFactors, SilkRoad, iCims, Kenexa/BrassRing, ADP/Virtual Edge, Cornerstone OnDemand).
• Knowledge of corporate and/or public entity talent practices.
• Experience managing Talent Acquisition teams or project management in the TA space.
• Process implementation design experience with business process re-engineering or design skills.
• Experience in co-implementing with different technologies, such as ATS, HRIS, and Onboarding systems.
• Experience leading Change Management workstreams.
• Experience in identifying and mitigating risks.
• Experience utilizing Microsoft Office Suite tools, including Visio, Excel, and MS Project, to effectively create and manage project deliverables.
• Experience displaying both verbal and written communication skills.
• Ability to develop effective written materials, facilitate group discussions and present to diverse customer audiences, including executive leadership and client base.
• Proven self-starter with the ability to work on a variety of projects with minimal supervision.

Qualifications: BS in Industrial Engineering with 8 years of Experience

• Effective team advocate and collaborator.
• Ability to multitask and prioritize tasks, despite competing needs, in a fast-paced environment to meet deadlines.
• Strong commercial awareness, shows good judgment.
• Collaborative, inclusive approach within an international and highly engaged team.
• Strong project management skills.
• Able to work independently and as part of a team.
• Demonstrated problem solver and ability to handle unique customer requests.
• Ability to liaise between internal cross-functional teams and external clients on a day-to-day basis.
• Able to translate client requirements into technical specifications.
• Experience with any web programming language, including ASP, PHP, Java (Specifically JS), etc.
• Experience with databases, shopping carts, SQL, FTP, RSS/XML feeds.
• Solid familiarity with the internet marketing practices and technologies and web-enabled communications (chat, email, Instant Message).

Qualifications: BA in Communications with 6 years of Experience

• Strong verbal, written, presentation and relationship-building skills.
• Excellent time management, follow-up and organizational skills.
• Must have attention to detail.
• Must be able to quickly develop facility with proprietary software to manage and review client tracking activity.
• Proficient in JavaScript and HTML.
• Proficient in PHP, NodeJS and SQL.
• Strong web development and cookie tracking skills.
• Strong knowledge in web analytics, tracking and reporting.
• Adept at troubleshooting tracking code.
• Experience with digital marketing and basic concepts of affiliate, display and/or search marketing.
• Experience with ad tag management platforms and e-commerce solutions.
• Experience with mobile and online to offline advertising concepts and tracking methods.
• Solid proficiency in Microsoft Office Suite, Word, Excel and PowerPoint for client-ready reports and presentations.

Qualifications: BS in Software Engineering with 7 years of Experience

• Relevant e-commerce, digital, or marketing experience, preferably in managing and implementing an e-commerce platform.
• Proven expertise in planning and implementing digital products/technology platforms, including marketing automation, digital asset management, online chat, ratings and reviews, product information management platforms, and product recommendation engines.
• Experience with Hybris e-commerce, OneWeb, SAP, and PIM-Informatica.
• Must have soft skills in international project management, leading cross-cultural and cross-functional project teams.
• Excellent English with additional language skills.
• Must have an engineering background and experience in technical projects or integrations.
• Ability to build strong, connected and trust-based relationships with both internal and external stakeholders.
• Enthusiasm in initiating ideas and solving problems in startups or fast-paced working environments.

Qualifications: BA in Human Resources Management with 3 years of Experience