Job Summary: 

• Involved in client project meetings, reviewing project estimation, deliverables, and training
• Gathering customers’ requirements for software implementation
• Test and implement the system based on the client’s requirements
• Support and advise the client to optimize their internal investment management process using Linnovate’s platform or third-party solutions
• Assist the sales team in presenting products and solutions to key prospects during detailed demonstrations
• Develop and deliver client training, both onsite and remote
• Work with team members to define, prioritize, and implement client requirements
• Collaborate with a project team that will be the primary decision-maker, gaining a complete understanding of specific goals, objectives, and audiences
• Analyze existing systems, interfaces, and business models
• Recommend resolutions and improvements

Skills on Resume: 

• Project Estimation (Hard Skills)
• Requirement Gathering (Hard Skills)
• System Testing (Hard Skills)
• Process Optimization (Hard Skills)
• Product Demonstration (Soft Skills)
• Client Training (Soft Skills)
• Team Collaboration (Soft Skills)
• Business Analysis (Hard Skills)

Job Summary: 

• Transform business goals into technical deployment
• Plan out project objectives, verify scope, establish timelines, and ensure a successful implementation of deliverables
• Analyze the client’s business needs to help ensure Syte's platform meets the customer’s objectives
• Combining industry best practices, product knowledge, and business acumen.
• Facilitate and lead interaction between internal and external project stakeholders, maximizing efficiency and delivering value.
• Become an expert in the Site Platform and effectively communicate product features and functionality.
• Help define new onboarding processes and tools
• Record and understand complex customer solution requirements
• Support of colleagues with detailed questions about the product
• Support sales managers and implementation specialists

Skills on Resume: 

• Project Planning (Hard Skills)
• Scope Management (Hard Skills)
• Business Analysis (Hard Skills)
• Product Knowledge (Hard Skills)
• Stakeholder Management (Soft Skills)
• Process Development (Hard Skills)
• Solution Design (Hard Skills)
• Team Support (Soft Skills)

Job Summary: 

• Following project management methodology, actively participate in every aspect of the implementation process 
• Project initiation, design, build, education and training, deployment, support and system acceptance
• Work closely with Routematch project managers and support team members 
• Understand specific client requirements, processes, and software product changes
• Provide on-site implementation including installation, configuration tuning, training and live support
• Gather and translate requirements into design documents
• Configure, test, and deploy in clients' environment
• The consultative recommends best practices and usage
• Assist management in developing and refining on-site implementation processes
• Create and deliver training to get users working efficiently on the new solution

Skills on Resume: 

• Project Management (Hard Skills)
• Requirement Analysis (Hard Skills)
• System Configuration (Hard Skills)
• Onsite Implementation (Hard Skills)
• Process Understanding (Soft Skills)
• Best Practices (Soft Skills)
• User Training (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Gathers client configuration and process requirements
• Tests upgrades, enhancements, configuration changes, and code fixes
• Develops detailed test plans and schedules
• Conducts internal and external project meetings and provides updates to the project team
• Collaborates with other project team members and organizational entities 
• Identify and monitor issues, impacts, and dependencies.
• Prepares and conducts informal and formal presentations
• Contributes to the change management process
• Supports occasional weekend testing or production events
• Documents new processes and procedures identified throughout the project relating to new product/feature functionality

Skills on Resume: 

• Requirement Gathering (Hard Skills)
• Test Planning (Hard Skills)
• System Testing (Hard Skills)
• Issue Tracking (Hard Skills)
• Presentation Skills (Soft Skills)
• Change Management (Soft Skills)
• Team Collaboration (Soft Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Creation of new accounts based on customer specification
• Train the clients on the use of Flare software as part of a structured implementation plan
• Create and maintain project documentation
• Documentation of business processes and customer requirements
• Data validation for all new customers
• Collaborate with the Product team to evaluate and test new features and functionality
• Collaborate and problem-solve with professors to better understand workflows that align with the Company's software solutions to ensure successful student outcomes.
• Build a strong and trusted relationship with the IC team and Learning Technology reps. 
• Collaborate to quickly resolve customer concerns or potential issues with planned digital implementation.
• Effective and successful use of the Company's solutions-based training program.
• Maintain and update project information in a tracking system (Salesforce or other) such as status updates, monitoring processes, and tracking customer satisfaction.

Skills on Resume: 

• Account Setup (Hard Skills)
• Client Training (Soft Skills)
• Project Documentation (Hard Skills)
• Data Validation (Hard Skills)
• Feature Testing (Hard Skills)
• Workflow Analysis (Hard Skills)
• Customer Support (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Lead discussions with customer business and technical leadership and customer stakeholders
• Design, build, and deployment of accounting solutions with complete ownership
• Advise customers on best practices in accounts receivable and collections best practices
• Manage stakeholders with direct interaction of both customer and internal resources
• Work closely with the product and engineering teams to develop innovative products
• Gather and analyze client needs and document these as requirements.
• Configure solutions using SAI Global software to suit client-specific business process needs.
• Undertake unit testing of all configuration and technical work completed.
• Install SAI software within client environments.
• Participate in system testing within the Quality Assurance team as instructed by Management.

Skills on Resume: 

• Stakeholder Management (Soft Skills)
• Solution Design (Hard Skills)
• Process Advisory (Soft Skills)
• Requirement Analysis (Hard Skills)
• Product Collaboration (Soft Skills)
• System Configuration (Hard Skills)
• Unit Testing (Hard Skills)
• Software Installation (Hard Skills)

Job Summary: 

• Develop a deep understanding of clients.
• Partner with sales, product, and engineering teams and the Engagement Manager during the sales cycle.
• Identify specific product gaps, product roadmap dependencies, and mitigations.
• Facilitate the internal transition between the sales team and the services team.
• Support the Engagement Manager in initiating the project and aligning all stakeholders.
• Lead functional discovery and design activities and sessions to assess the current state and develop and document future state workflows, requirements, and design, including all relevant activities and processes across the Eightfold platform and its interaction with the client’s other HR and non-HR systems.
• Understand the technology of the platform and be able to support discussions with technical teams.
• Drive alignment with stakeholders across business, technical, compliance, data privacy, and legal requirements.
• Develop key relationships with clients and SMEs and provide guidance and influence to ensure successful outcomes.
• Support the Engagement Manager on scheduling all key activities and meetings as per the Eightfold deployment methodology, including defining the agenda, roles, and responsibilities.

Skills on Resume: 

• Client Insight (Soft Skills)
• Cross Collaboration (Soft Skills)
• Gap Analysis (Hard Skills)
• Project Transition (Soft Skills)
• Workflow Design (Hard Skills)
• Technical Understanding (Hard Skills)
• Stakeholder Alignment (Soft Skills)
• Schedule Planning (Hard Skills)

Job Summary: 

• Ensure compliance with all project governance protocols.
• Ensure the solution development and client needs are aligned and build stakeholder confidence and buy-in.
• Support all relevant testing activities including defining test cases, providing input into test strategy, and supporting test execution.
• Determine the need for change management in coordination with the Engagement Manager.
• Collaborate with relevant internal teams to share customer feedback about future enhancements.
• Remain available as a consultative resource throughout the implementation process.
• Ensure a successful cutover and transition to production for the client.
• Play a key part in providing hyper-care support as the solution embeds into the client’s ongoing support model.
• Organize and participate in any transition activities to Eightfold Customer Success and Support teams.
• Proactively drive a culture of continuous improvement within Eightfold including identifying project lessons learned and defining best practices.
• Provide expertise and support to Eightfold partners and support the ramping of the ecosystem.

Skills on Resume: 

• Governance Compliance (Hard Skills)
• Stakeholder Management (Soft Skills)
• Test Planning (Hard Skills)
• Change Management (Soft Skills)
• Feedback Sharing (Soft Skills)
• Consultative Support (Soft Skills)
• Cutover Execution (Hard Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Monitor work to align with the scope of assigned projects in collaboration with the project team and the customer, working to establish standards and expectations for the project deliverables.
• Play a key role in the design, development, and implementation of broad functioning and integrated solutions that drive effective and efficient oversight and operations of customers’ corporate real estate portfolios and workplaces.
• Support customers throughout the decision-making processes related to functional definition and deployment.
• Collaborate with software engineers, business analysts, and quality assurance resources in accordance with established deliverables and deadlines to configure and deliver Planon’s software.
• Participate in consultative sessions with key project stakeholders to help guide and define the solutions as well as the customer’s review and acceptance of the deliverables.
• Review and guide customers on the capabilities of solutions, technology, and the Planon Accelerator Implementation Methods.
• Review and analyze existing information systems, datasets, and customers.
• Determine steps for integration and adoption of the solution into the client’s existing systems and operations.

Skills on Resume: 

• Scope Monitoring (Hard Skills)
• Solution Design (Hard Skills)
• Decision Support (Soft Skills)
• Team Collaboration (Soft Skills)
• Stakeholder Consultation (Soft Skills)
• Technical Guidance (Hard Skills)
• System Analysis (Hard Skills)
• Integration Planning (Hard Skills)

Job Summary: 

• Provide technical guidance for customers to support selected pre-sales and post-sales processes.
• Setup documents customer’s technical.
• Drive KPP upgrades, leveraging product and industry expertise to setup customers for success from the onset.
• Participating in client meetings to guide the technical direction of personalization implementations.
• Requirements gathering and project management of Development Services requests for onboarding projects.
• Manage internal stakeholders and external client expectations on projects and timelines.
• Drive new customer onboarding, leveraging product and industry expertise to setup customers for success from the onset.
• Assist the client in understanding how they can apply new product features and enhancements to align with their business goals.
• Document and record all completed project work.
• Participating in client meetings to guide the strategic direction of personalization projects.
• Develop and share implementation best practices to clients and colleagues.
• Document and record all completed project work.
• Update project health information process using.

Skills on Resume: 

• Technical Guidance (Hard Skills)
• Client Meetings (Soft Skills)
• Requirements Gathering (Hard Skills)
• Project Management (Hard Skills)
• Stakeholder Management (Soft Skills)
• Customer Onboarding (Soft Skills)
• Feature Alignment (Soft Skills)
• Project Documentation (Hard Skills)

Job Summary: 

• Develop a deep understanding of products and solutions and apply these to address business challenges, setting an example of how to create satisfied clients.
• Direct, define, and implement enterprise software solutions that balance client needs with the product's capabilities and roadmap.
• Collaborate with business analysts to develop and validate client business requirements and provide custom configurations to meet those requirements.
• Cultivate internal relationships across departments (engineering, product, sales) in order to resolve client issues efficiently.
• Direct user acceptance testing onsite or remotely.
• Manage onsite and remote customer deployments including go-live support and initial post-implementation support.
• Advocate on behalf of customers to contribute to product improvement and requirement definitions.
• Perform concise triage of customer-reported issues.
• Deliver solution-specific training.

Skills on Resume: 

• Product Knowledge (Hard Skills)
• Solution Design (Hard Skills)
• Requirement Validation (Hard Skills)
• Cross Collaboration (Soft Skills)
• Testing Management (Hard Skills)
• Deployment Support (Soft Skills)
• Customer Advocacy (Soft Skills)
• Issue Triage (Hard Skills)

Job Summary: 

• Assist small clients (resellers and direct clients or groups with ten or fewer locations) through implementation deliverables and provide application or product configuration throughout the product lifecycle.
• Conduct presentations, product demonstrations, and educational sessions.
• Engage team members and leadership in troubleshooting customer issues.
• Collaborate with multiple teams across the business to resolve errors.
• Manage and execute the project from beginning to end and act as the liaison between customers and internal teams.
• Communicate project deliverables and make sure that tasks are executed on time, to budget, and with high quality.
• Provide complete and concise internal reporting for all engagements.
• Identify ways to improve specific customer experiences with the product and leverage tools and resources to address specific customer nuances.
• Collaborate with internal teams to resolve specific customer issues based on guidance from leadership and interact daily with assigned customers.
• Perform audits of client data with laboratories to ensure alignment across multiple platforms.

Skills on Resume: 

• Client Support (Soft Skills)
• Product Configuration (Hard Skills)
• Presentation Delivery (Soft Skills)
• Issue Resolution (Soft Skills)
• Project Execution (Hard Skills)
• Timely Communication (Soft Skills)
• Internal Reporting (Hard Skills)
• Data Auditing (Hard Skills)

Job Summary: 

• Provide pre-sales support as the technical specialist and trusted advisor for account managers and business development managers.
• Work with other consultants to implement range of solutions for clients and partners.
• Facilitate workshops and gather functional and business requirements from client and partner organizations.
• Translate requirements into appropriate solution designs.
• Scope, design, configure, test, and successfully deliver reporting solutions for clients and stakeholders.
• Analyze, cleanse, and manipulate data sets, automate data loads, and configure technology platform to support proper integration with other downstream and upstream systems.
• Ensure accurate documentation of and delivery to the project scope and timeline.
• Adhere to the implementation methodology.
• Provide technical expertise and best practice advice to clients post implementation to assist them in getting the most out of technology solutions.
• Advocate, scope, and test enhancements to the suite of products.
• Identify and implement processes and best practices that improve agile workplace culture.
• Deliver partner and client training.
• Manage clients during implementation.
• Provide client advisory work to deliver new value to existing clients.
• Provide work estimates to account managers and project managers for new work.
• Ensure all project artifacts are created in line with company best practices and are stored online in the relevant system.

Skills on Resume: 

• Pre Sales (Soft Skills)
• Solution Design (Hard Skills)
• Requirement Gathering (Soft Skills)
• Data Analysis (Hard Skills)
• System Integration (Hard Skills)
• Project Management (Hard Skills)
• Client Training (Soft Skills)
• Best Practices (Soft Skills)

Job Summary: 

• Ensure customer experience and represent the Hillrom commitment.
• Be responsible for completing the on-site activities which drive revenue for Voalte products, as project completion depends on services provided by the IC.
• Provide supplemental hardware provisioning services as part of go-live readiness.
• Support on-site device upgrades and replacements.
• Understand project requirements including clinical workflows, for educational purposes.
• Provide on-site education, training curriculum, and best practices to clinical staff.
• Support go-live and provide troubleshooting.
• Supply post-deployment support services to provide system tweaks and answer any questions.
• Create and submit project summaries and lessons learned.

Skills on Resume: 

• Customer Experience (Soft Skills)
• Onsite Execution (Hard Skills)
• Hardware Provisioning (Hard Skills)
• Device Support (Hard Skills)
• Workflow Understanding (Soft Skills)
• Clinical Training (Soft Skills)
• Troubleshooting Support (Hard Skills)
• Project Reporting (Hard Skills)

Job Summary: 

• Implement the new rostering system in their designated teams.
• Develop and deliver training to large groups and teams based on their specific needs.
• Act as first line support for systems users, providing advice, guidance, and resolving issues.
• Act as the trust’s technical subject matter expert on allocated systems.
• Maintain the systems database.
• Support the implementation manager with accurate reporting on the rollout of the solution, identifying any risks and issues with the rollout plan.
• Provide analysis and reports, particularly key performance indicators, in all areas of responsibility.
• Translate highly complex technical issues into easily accessible information for a range of stakeholders.
• Present complex information to a large audience including the provision of systems training.

Skills on Resume: 

• System Implementation (Hard Skills)
• Team Training (Soft Skills)
• User Support (Soft Skills)
• Technical Expertise (Hard Skills)
• Database Maintenance (Hard Skills)
• Risk Reporting (Hard Skills)
• Data Analysis (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Work with clients on a range of different projects, delivering excellent client service.
• Effectively communicate findings and solutions to clients.
• Prepare status updates for projects and regularly communicate and share knowledge with the client and the team.
• Provide direction and training to junior staff.
• Make recommendations for process improvement and ideas to the immediate manager.
• Monitor costs of own work in alignment with the project plan and manage budgets for small projects or programs.
• Be accountable for the quality of own work, delivered within agreed procedures and timeframes and focused on internal and external customer needs.
• Be accountable for determining the approach used to address routine professional issues.
• Provide insight and first-hand expertise around integrated product solutions, leading or participating in client-related pitches or workshops.
• Contribute to global assignments and leverage relationships with employees outside to ensure a consistent and standardized global services solution.
• Foster good client relations as part of the services work undertaken and champion externally the brand and family of products, assisting the client service management internal team to promote additional revenue-generating services.
• Act as a conduit with product and content teams to proactively cultivate product improvements based on actual client feedback and experience.

Skills on Resume: 

• Client Service (Soft Skills)
• Effective Communication (Soft Skills)
• Project Reporting (Hard Skills)
• Staff Training (Soft Skills)
• Process Improvement (Soft Skills)
• Budget Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Product Insight (Hard Skills)

Job Summary: 

• Work in collaboration with clients and other project team members to define appropriate workflows and configuration of Opal to align with these.
• Define business requirements and document these accurately in the requirements traceability matrix or other agreed medium.
• Support clients with testing configuration and raise test issues through agreed and documented processes.
• Support the project team in investigating and resolving configuration issues.
• Maintain the requirements traceability matrix so that it is an up-to-date reflection of agreed business requirements and identifies the results of testing performed.
• Identify and raise risks and issues to the project manager.
• Identify and report dependencies to the project manager and support the monitoring of these.
• Develop and deliver training in collaboration with other team members and client teams.
• Provide advice and guidance on testing strategy, system configuration, and implementation best practices.
• Capture and report lessons learned throughout projects and communicate these to project teams to facilitate continuous improvement.
• Provide status reports for areas of responsibility using the agreed processes and media in time for the project manager to collate and submit overarching reports internally and externally.

Skills on Resume: 

• Workflow Alignment (Soft Skills)
• Requirement Definition (Hard Skills)
• Test Support (Hard Skills)
• Issue Resolution (Soft Skills)
• Matrix Maintenance (Hard Skills)
• Risk Management (Soft Skills)
• Training Delivery (Soft Skills)
• Status Reporting (Hard Skills)

Job Summary: 

• Review and identify risks in the implementation based on the documentation provided by pre-sales consultants.
• Prepare and lead the implementation kick-off meeting.
• Define and lock the scope of the implementation by taking a sign-off from the customer post the deep-dive call.
• Set up and drive the weekly meetings with the customer.
• Drive the implementation and proactively identify potential issues with the pace of the onboarding.
• Escalate and rally the internal resources to ensure customers’ issues are addressed and resolved.
• Leverage best practices of implementation to reduce the time to value for the customer.
• Continuously learn the new and improved capabilities of the product.
• Share learnings as an IC with the internal and the overall Chargebee team.
• Achieve set OKRs monthly and quarterly.
• Maintain data hygiene by regularly updating the CRM (Freshsales).
• Share implementation weekly status reports with the customers and management.
• Raise JIRA tickets for bug fixes and feature requests from the customers.
• Document all that transpired during the onboarding process and prepare for a smooth handover to customer success and support.
• Transfer the knowledge and the context of the account to the downstream teams for a great post-implementation experience.

Skills on Resume: 

• Risk Assessment (Hard Skills)
• Scope Management (Hard Skills)
• Client Communication (Soft Skills)
• Issue Escalation (Soft Skills)
• Implementation Execution (Hard Skills)
• Product Learning (Soft Skills)
• CRM Maintenance (Hard Skills)
• Knowledge Transfer (Soft Skills)

Job Summary: 

• Participate as a key member of the implementation team charged with successfully implementing the Cloud Shipping solution and become a subject matter expert in its functionality, focused on its customization capabilities.
• Educate and train staff regarding customization capabilities.
• Serve as a primary point of contact for customizations of the solution.
• Lead discussions with customers regarding their business requirements and provide recommendations for customizations when the usage of the standard solution does not meet the customer’s business needs.
• Serve as a primary point of contact internally with other company departments that are involved in the delivery of a customization.
• Manage, track, and communicate completion time frames.
• Work with the Implementation Manager and VP of Implementation Services to establish customization pricing and business practices.
• Educate and train staff regarding customization business practices.
• Record customer communication through the CRM system, providing transparency to the status of customizations within the overall project.
• Exchange routine information with fellow members of the implementation team, including priorities, timeliness, and issues as they arise.
• Maintain and expand knowledge and proficiency on the implementation of job functions, products and services, and implementation best practices.
• Implement solutions to support the customer and business demands.

Skills on Resume: 

• Solution Customization (Hard Skills)
• Staff Training (Soft Skills)
• Client Consultation (Soft Skills)
• Internal Coordination (Soft Skills)
• Timeline Management (Hard Skills)
• Pricing Strategy (Hard Skills)
• CRM Documentation (Hard Skills)
• Best Practices (Soft Skills)

Job Summary: 

• Work with clients to evaluate and analyse their grants management business requirements, documenting functional and non-functional requirements.
• Lead and manage the implementation of Flexi-Grant as the primary business solution.
• Analyse and map core business processes and supporting systems, identifying pain points and areas for improvement.
• Manage multiple complex projects and change management projects that transform the business needs of clients.
• Organise and facilitate meetings and workshops with stakeholders to gather and present business solutions.
• Identify areas for product development and improvement in response to changes in the grant-funding landscape to ensure Flexi-Grant® remains cutting-edge and a viable commercial business solution within the sector.
• Prepare and deliver training sessions for clients, preparing relevant guidelines.
• Contribute to wider business initiatives within Fluent, such as supporting business development (e.g., tenders and bids), and represent Fluent Technology at client meetings.

Skills on Resume: 

• Requirement Analysis (Hard Skills)
• Solution Implementation (Hard Skills)
• Process Mapping (Hard Skills)
• Project Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Product Improvement (Soft Skills)
• Client Training (Soft Skills)
• Business Development (Soft Skills)

Job Summary: 

• Deliver training to customers and internal stakeholders via virtual classroom.
• Participate in the development and management of training documentation and curriculum, ensuring they are the latest revisions and accessible to all.
• Update internal systems with relevant training information and bookings.
• Assist with client deliverables associated with implementations.
• Simultaneously manage multiple client engagements.
• Lead or participate in the Ask the Experts sessions.
• Provide product feedback to product management.
• Research and apply innovative training approaches to ensure best product adoption.
• Stay current with new releases, features, and functionality of the applications.
• Extract training KPIs and act accordingly.
• Create and update training calendars as per timelines needed.
• Partner with other product lines to ensure best practices are applied.

Skills on Resume: 

• Virtual Training (Soft Skills)
• Curriculum Management (Hard Skills)
• System Updates (Hard Skills)
• Client Support (Soft Skills)
• Engagement Management (Soft Skills)
• Product Feedback (Soft Skills)
• Training Innovation (Hard Skills)
• KPI Analysis (Hard Skills)

Job Summary: 

• Identify, understand, and coordinate Sapling’s implementation program, including managing all risks with respective teams.
• Communicate and influence on program planning, execution, and delivery.
• Oversee the planning, tracking, and completion of Sapling’s implementation program throughout the customer onboarding process.
• Develop and oversee customer schedules and lead regular onboarding meetings.
• Manage the customer journey from new sales to implementation to customer success.
• Drive programs to release on time with high quality.
• Manage dependencies both within and across the company for multiple programs running simultaneously.
• Translate relevant, actionable information to be digestible by multiple audiences, from program-level resources to executives.
• Provide ongoing deployment progress to management using relevant reporting tools and dashboards.

Skills on Resume: 

• Program Management (Hard Skills)
• Risk Coordination (Hard Skills)
• Client Communication (Soft Skills)
• Onboarding Leadership (Soft Skills)
• Journey Management (Soft Skills)
• Timeline Execution (Hard Skills)
• Dependency Management (Hard Skills)
• Executive Reporting (Hard Skills)

Job Summary: 

• Manage the overall installation of complex new and approved renewing accounts.
• Function as a main point of contact for the customer during the account installation.
• Partner with sales and account management, regional case installation teams, regional functional areas, CSC, SFAS, and TPA to ensure a successful account installation.
• Coordinate tasks and maintain installation timelines across multiple regions and multiple functional areas, working with department directors and managers.
• Ensure functional departments understand and comply with established processing and customer commitment dates.
• Create installation checklists, timelines, and plans and communicate these to the customer.
• Track all installation activities using a reportable database and monitor those activities to identify potential risks or known issues.
• Use the database to report on group-specific activities or summary statistics.
• Resolve issues during the installation and renewal processes, working directly with regional contacts and functional departments to ensure installations comply with standard process guidelines.
• Monitor the reconciliation of application, enrollment, and fulfillment processes such as ID cards, member handbooks, SPDs, EOC, and provider directories.
• Resolve or escalate inconsistencies identified.

Skills on Resume: 

• Account Installation (Hard Skills)
• Customer Communication (Soft Skills)
• Cross Functional (Soft Skills)
• Timeline Coordination (Hard Skills)
• Process Compliance (Hard Skills)
• Checklist Creation (Hard Skills)
• Issue Resolution (Soft Skills)
• Data Reporting (Hard Skills)

Job Summary: 

• Identify functional or cross-functional processing inefficiencies and make recommendations for improvements.
• Coordinate installation meetings with national sales, account management, brokers, and employer groups.
• Facilitate seamless hand-off to national account management staff, supported by group-specific reporting metrics, issue review, and installation processing summary.
• Support national and lead regional RFP requests.
• Support pre-sale requests in the region.
• Lead and implement major department project initiatives, gap analysis, and process improvement initiatives.
• Develop strong cross-functional relationships to partner and support sales and account management and to ensure that the national case installation process is used.
• Provide leadership to cross-functional regional work teams in establishing approaches to support national, multiregional, and total replacement accounts.
• Routinely interact with customers, national sales and account management, national and regional partners, provider relations, provider contracting, claims managers, KPIT managers, SFAS staff, third-party claims administrators, and other outside vendors.
• Provide ongoing coaching enabling team members to develop and improve skills and capabilities that support the effectiveness of the department and function.
• Serve as a technical and professional mentor to team members.

Skills on Resume: 

• Process Improvement (Hard Skills)
• Meeting Coordination (Soft Skills)
• Reporting Support (Hard Skills)
• RFP Support (Hard Skills)
• Project Leadership (Soft Skills)
• Cross Functional (Soft Skills)
• Customer Interaction (Soft Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Provide implementation project management support to Visa client institutions and processors in the assigned region to ensure customer expectations are exceeded.
• Coordinate directly with customers to understand card program setup requirements and facilitate new and existing card program installations, conversions, and maintenance requests without customer impact.
• Manage non-routine, complex processing and change requests, as well as short-term tactical and strategic customer initiatives.
• Assess operational opportunities to increase service quality or efficiency.
• Serve as the primary expert in review.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders.
• Represent customer system and operational requirements to internal Visa organizations.
• Serve as a resource with stakeholders.
• Be responsible for own workflow assignments and take the initiative to resolve problems and meet deadlines.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Report customer project accomplishments and deliverables to management.
• Proactively identify operational opportunities to increase service quality or efficiency.
• Act as the project lead for various initiatives both internal and external, using project management best practices and skills.
• Act as a mentor and train more junior team members with minimal guidance.
• Work with the director on team development projects.
• Work closely with project teams to engage as an SME on new product initiatives.

Skills on Resume: 

• Project Management (Hard Skills)
• Client Coordination (Soft Skills)
• Change Management (Hard Skills)
• Operational Analysis (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Workflow Ownership (Soft Skills)
• Team Mentoring (Soft Skills)
• Product Expertise (Hard Skills)

Job Summary: 

• Perform various and complex duties and tasks that need independent judgment in order to implement products and technology to meet customer needs on board cruise and river ships or shore-side locations.
• Lead the solution design and implementation aspects of engagements, ensuring high-quality integrated software solutions within the constraints of time and budget.
• Effectively consult with the management of customer organizations.
• Participate in business development activities.
• Resolve problems related to the installation, recommended maintenance, and use of products.
• Research and develop solutions to customer issues.
• Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for Oracle Hospitality Cruise products.
• Support and provide advice and assistance to internal employees on various customer situations and escalated issues.
• Ensure the solution meets specifications and functions per customer-specific operational workflow for multiple concepts, users, and service models.
• Train the customer staff on the use of the new solution and take the site live on the system after everything has been configured and everyone has been trained.
• Ensure a smooth transition to the new system.
• Answer operational and application questions and consult the customer in a manner that transfers ownership of the system to the customer.
• Provide technical support to the customer.
• Communicate effectively and build rapport with team members and clients.

Skills on Resume: 

• Solution Implementation (Hard Skills)
• Client Consultation (Soft Skills)
• Business Development (Soft Skills)
• Issue Resolution (Hard Skills)
• Technical Support (Hard Skills)
• Workflow Alignment (Hard Skills)
• Staff Training (Soft Skills)
• Team Communication (Soft Skills)

Job Summary: 

• Apply detailed knowledge of Allscripts products and solutions within specific domains, functional, or specialty areas to implement Allscripts software at client sites.
• Perform all project work plan tasks for the assigned role in accordance with the contracted project scope.
• Perform system configuration tasks and provide system configuration consultation to clients.
• Provide workflow consultation and guidance in line with Allscripts recommendations to clients.
• Identify and resolve, and appropriately escalate, system and workflow issues that arise throughout an implementation project.
• Provide activation support.
• Meet or exceed utilization targets set by the organization.
• Set appropriate expectations with clients and manage them throughout the project life cycle.
• Execute all tasks related to a contracted project role within a specific domain, functional, or specialty area independently.
• Provide feedback to appropriate internal organizational groups on software and methodology improvements.
• Facilitate the process of defining expectations by asking key questions that help clients discover their needs.
• Build trust by communicating effectively with clients about issues and concerns, and develop and present recommendations that address key client objectives.

Skills on Resume: 

• Product Knowledge (Hard Skills)
• System Configuration (Hard Skills)
• Workflow Guidance (Soft Skills)
• Issue Escalation (Hard Skills)
• Client Activation (Hard Skills)
• Expectation Management (Soft Skills)
• Project Execution (Hard Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Troubleshoot software and implementation issues, provide workarounds and functional implementation guidance.
• Consult and provide guidance on the best processes for successful implementations of tax automation software.
• Perform process requirements (OTC, PTP) and analysis workshops with clients to define business, process, functional requirements, and data element requirements.
• Partner with TRTA project resources, partner project teams, and client project team members.
• Manage project scope alignment, budget allocations, and build project documentation for configuration approvals, production cutover, and knowledge transfer, and manage change documentation.
• Support customers in defining use cases concerning indirect tax.
• Perform technical or functional roles on projects led by a Thomson Reuters project manager, partner firm, and customer.
• Engage as project lead or contributor on projects of varying complexity pertaining to the implementation of proprietary indirect tax products.

Skills on Resume: 

• Issue Troubleshooting (Hard Skills)
• Process Consulting (Soft Skills)
• Requirement Analysis (Hard Skills)
• Team Collaboration (Soft Skills)
• Scope Management (Hard Skills)
• Use Case Support (Soft Skills)
• Project Contribution (Soft Skills)
• Tax Implementation (Hard Skills)

Job Summary: 

• Manage new Workday and HR system project and enhancement requests from initiation through post-implementation support, including requirements, configuration, testing, and deployment.
• Provide technology and process solutions to enhance the user experience.
• Act as the senior technical analyst for HR technology projects that support the business and human resources strategy.
• Perform day-to-day operations, including research, review, and analysis of the effectiveness and efficiency of the existing HRIS system, Workday.
• Partner with all members of the HRIS team and functional owners to continually improve processes, maximize productivity, and support new HR initiatives.
• Design and support Workday system configuration, which includes business process changes, tenant-level settings, and notifications to meet the expectations of clients.
• Execute system enhancements including new functionality rollouts and modifications of existing functionality, and coordinate and perform in-depth tests including test documentation and post-implementation support.
• Document processes via job aids and knowledge-based articles.
• Ensure that processes and procedures adhere to defined audit and internal controls.

Skills on Resume: 

• Project Management (Hard Skills)
• User Experience (Soft Skills)
• Technical Analysis (Hard Skills)
• System Evaluation (Hard Skills)
• Process Improvement (Soft Skills)
• Workday Configuration (Hard Skills)
• System Testing (Hard Skills)
• Audit Compliance (Hard Skills)

Job Summary: 

• Conduct user process reviews, meetings, and workshops to fully understand business requirements and M3 standard features in the manufacturing and product data management modules.
• Provide in-depth gap analysis documents and functional specifications based on business requirements or the combined functional and technical specifications.
• Provide additional M3 configurations and refine the existing application configurations.
• Work with the project team to find the best possible solutions.
• Define business process improvements and minimize customizations.
• Manage and contain the functional scope in the manufacturing and product data management areas.
• Perform unit tests before the solution delivery, and assist users in pilot testing scenarios and testing activities.
• Provide user education and knowledge transfer.
• Transition customers after go-live to account management and provide support.
• Execute project deliverables by the project plan, by the specified dates, by acceptable quality standards, and by the specific budget.

Skills on Resume: 

• Process Review (Soft Skills)
• Gap Analysis (Hard Skills)
• M3 Configuration (Hard Skills)
• Solution Design (Soft Skills)
• Process Improvement (Soft Skills)
• Scope Management (Hard Skills)
• Testing Support (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Participate in enterprise SaaS implementations and recruitment strategy design workshops that ultimately promote the highest levels of adoption, retention, and ROI for new clients.
• Define the candidate journey experience and technical requirements to meet client business objectives.
• Assist during the pre-sales stage with sales engineering activities such as doing proof of concepts, answering product questions, and demoing the product.
• Deliver project execution by following project plans and providing ongoing status and milestone updates.
• Work with client teams and internal resources to actively identify and mitigate issues and manage risk.
• Contribute to the scalability of the implementation team with documentation and process optimization.
• Monitor industry trends and experience design innovations to add measurable value to client engagements.
• Gather insightful product feedback from customers to help inform Harver’s future product roadmap.

Skills on Resume: 

• SaaS Implementation (Hard Skills)
• Journey Design (Soft Skills)
• Sales Engineering (Hard Skills)
• Project Execution (Hard Skills)
• Risk Management (Hard Skills)
• Process Optimization (Soft Skills)
• Trend Monitoring (Soft Skills)
• Product Feedback (Soft Skills)

Job Summary: 

• Manage data analysis and system configuration during the implementation phase for multiple projects within multiple geographies.
• Assist with gathering requirements, identifying and managing scope, and providing solutions to complex business problems.
• Support development and deployment of the project plan, maintain project plans (detailed plan, milestones, and work breakdown structures), and assign tasks to resources to ensure that the project will be completed on time and according to specifications.
• Be responsible for user acceptance testing activities (UAT) to ensure the successful delivery of the final end solution and that all customer business requirements have been successfully achieved.
• Report on project progress and develop user acceptance programs, forward project documents to stakeholders to obtain sign-off, agreement on project costs, and needed resources.
• Ensure affected functions or groups are identified and work with them to negotiate process changes, ownership of processes, and to manage project impact.
• Support communication plans to ensure those affected by projects are informed and updated.
• Follow up with assigned resources formally (status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
• Balance multiple projects and deployment schedules to meet stakeholder goals and expectations.
• Provide weekly status reports to project stakeholders regarding project accomplishments, plans for the upcoming week, and issues requiring management and stakeholder attention to ensure all parties are well-informed.
• Create or consolidate project team weekly project status reports, executive, and client presentations.

Skills on Resume: 

• Data Analysis (Hard Skills)
• Scope Management (Hard Skills)
• Project Planning (Hard Skills)
• UAT Execution (Hard Skills)
• Stakeholder Reporting (Hard Skills)
• Process Negotiation (Soft Skills)
• Team Coordination (Soft Skills)
• Status Communication (Soft Skills)

Job Summary: 

• Perform business and technical requirements gathering, use-case discovery, and platform analysis.
• Serve as the primary day-to-day contact for clients, third-party vendors, partners, and internal project stakeholders.
• Collaborate with the engineering team to develop estimates and overall implementation solution plans.
• Serve as the lead for all implementation and integration efforts.
• Define and document best practices and contribute to company knowledge-sharing efforts.
• Identify and define integration points with third-party solutions.
• Define and document tools and technologies used to implement Aria.
• Perform problem analysis by identifying root causes, outlining resolution options, and taking appropriate actions to resolve problems.

Skills on Resume: 

• Requirements Gathering (Hard Skills)
• Client Communication (Soft Skills)
• Solution Planning (Hard Skills)
• Implementation Leadership (Soft Skills)
• Best Practices (Soft Skills)
• Integration Design (Hard Skills)
• Tool Documentation (Hard Skills)
• Problem Resolution (Hard Skills)

Job Summary: 

• Deliver high-value consulting services that drive financial transformation via successful adoption of products and services for home health and hospice customers.
• Deliver best practice training support to customer C-level teams through a deep understanding of the financial performance and reporting tools.
• Manage the customer feedback loop to account management, product management, and engineering teams in an effort to improve overall customer experience.
• Drive efforts to create a productive and effective internal delivery process for consulting services through pre-sales discovery, scoping, and solution design sessions to ensure accurate scoping and budgeting for SOW work that drives value to the customer.
• Provide high-quality employee immersion training that enables internal team members to have the right tools to provide superior customer service.
• Support the implementation and training team to build best practices for customer implementations that help drive long-term customer success.
• Serve as a financial consultant and subject matter expert to the e-learning content team and as a key presenter for monthly web-based customer trainings.

Skills on Resume: 

• Consulting Services (Soft Skills)
• Executive Training (Soft Skills)
• Feedback Management (Soft Skills)
• Solution Design (Hard Skills)
• Employee Training (Soft Skills)
• Implementation Support (Hard Skills)
• Financial Expertise (Hard Skills)
• Customer Success (Soft Skills)

Job Summary: 

• Partner with a project manager during the process.
• Serve as the primary technical client-facing contact during a project.
• Translate and communicate more complex technical topics to client business stakeholders.
• Operate as the product expert and trusted advisor of new customers and guide them with industry and product best practices.
• Travel to visit new customers on site and lead in-person technical and business discussions with senior law firm leadership and team members from across the organization.
• Gather requirements from key stakeholders and translate them into clear, actionable technical requirements.
• Design, build, and implement custom applications using the declarative customization capabilities of the Salesforce platform.
• Partner with the internal development team.
• Complete data and file migration from legacy systems.
• Provide and facilitate customer feedback and pain points.

Skills on Resume: 

• Technical Communication (Soft Skills)
• Client Engagement (Soft Skills)
• Product Expertise (Hard Skills)
• Stakeholder Interaction (Soft Skills)
• Requirement Gathering (Hard Skills)
• Salesforce Development (Hard Skills)
• Data Migration (Hard Skills)
• Feedback Facilitation (Soft Skills)

Job Summary: 

• Provide product expertise and guidance to clients throughout the implementation.
• Proactively develop and share best practices internally with the Xceptor team and externally with clients.
• Provide training and end-user support during and after the implementation.
• Be accountable for the quality of the configuration produced.
• Be responsible for consultants adhering to coding standards and performing code reviews.
• Provide support to the QA team to ensure system quality, functionality, and performance.
• Serve as an escalation point for technical issues.
• Be accountable for backlog creation and sprint planning.
• Be accountable for project test strategies and provide oversight for test case production.
• Coach and mentor junior members of the team.

Skills on Resume: 

• Product Guidance (Soft Skills)
• Best Practices (Soft Skills)
• User Training (Soft Skills)
• Configuration Quality (Hard Skills)
• Code Review (Hard Skills)
• QA Support (Hard Skills)
• Technical Escalation (Soft Skills)
• Sprint Planning (Hard Skills)

Job Summary: 

• Support implementations leveraging strong project management skills, scientific expertise, and product knowledge.
• Own workstreams within large implementations and lead smaller projects end-to-end.
• Work as part of an implementation team, owning project activities and deliverables for multiple concurrent implementations.
• Participate in requirements and design workshops, perform data modeling and application configuration, develop test plans, and guide UAT execution, onboard, and train users.
• Understand and document customers' scientific workflows to determine how can best meet their key business needs.
• Act as a trusted advisor for customers, guiding them through the implementation and ensuring they leverage and apply Benchling best practices.
• Understand and document customer pain points and advocate for them internally to influence product changes.
• Develop and optimize enterprise training programs, including written and video collateral.

Skills on Resume: 

• Project Management (Hard Skills)
• Scientific Expertise (Hard Skills)
• Workflow Ownership (Soft Skills)
• Data Modeling (Hard Skills)
• User Training (Soft Skills)
• Workflow Documentation (Hard Skills)
• Client Advising (Soft Skills)
• Training Development (Hard Skills)

Job Summary: 

• Act as a primary client point of contact during the launch phase.
• Deliver predefined and dynamic training sessions to client user groups using established training methodology customized to meet specific customer needs.
• Assist customers with configuration and troubleshooting during their implementation.
• Develop, refine, and maintain training processes and procedures for supported applications.
• Provide accurate and timely status reporting for all client contacts.
• Support the sales team in a technical and implementation capacity by helping to communicate the implementation methodology during pre-sales activities.
• Provide feedback to product management for product features and enhancements.
• Ensure all implementations are completed on time and within budget.
• Provide expertise for cross-training others within the company.
• Provide feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivery of them.

Skills on Resume: 

• Client Coordination (Soft Skills)
• Training Delivery (Soft Skills)
• Implementation Support (Hard Skills)
• Process Development (Hard Skills)
• Status Reporting (Hard Skills)
• Pre-Sales Support (Soft Skills)
• Product Feedback (Soft Skills)
• Resource Development (Hard Skills)

Job Summary: 

• Play a lead customer-facing role on implementation projects and manage customer relationships to successful outcomes.
• Conduct deep-dive business analysis of each customer's needs and define solutions to meet those needs, including participating in developing specifications for interfacing Cayuse finance solutions to an institution's ERP system.
• Lead weekly web-based customer focus session meetings on specific areas of the application, resulting in progressive client training.
• Identify and clarify issues while working collaboratively with customers and the customer delivery team to define and execute solutions.
• Conduct on-site and remote customer training.
• Partner with product support to address technical escalations and procedural questions from customers about products.
• Act as a customer advocate when making enhancement requests to product management and assist in determining which issues have the greatest impact on customers.
• Work with marketing, sales, and product management to prepare new or enhance existing documentation and collateral.
• Serve as an internal resource and actively collaborate with the customer delivery consultants, drawing on previous professional experience, to enhance existing processes pursuant to current issues in the industry.

Skills on Resume: 

• Customer Management (Soft Skills)
• Business Analysis (Hard Skills)
• Solution Design (Hard Skills)
• Client Training (Soft Skills)
• Issue Resolution (Soft Skills)
• Technical Escalation (Hard Skills)
• Product Advocacy (Soft Skills)
• Process Enhancement (Hard Skills)

Job Summary: 

• Conduct client conversion and benefits meetings, review and confirm components of payroll, benefits, risk and safety, 401(k), co-employment practices, and human resources in a consultative manner with the key client contacts.
• Ensure understanding of the co-employment relationship.
• Initiate and implement the products and services as outlined in the contract.
• Analyze complex requirements for payroll, benefits, human resource policies and procedures, and related financial accounting information.
• Set up the client in TotalSource systems.
• Review original benefit elections in the sales process and consult with the client regarding any desired changes, discuss health care compliance, and any qualification rules related to the rapidly changing healthcare environment.
• Configure benefit administration tools based on client benefit elections (plans, contributions, etc.).
• Be responsible for auditing all paperwork and systems to ensure a substantially error-free delivery of plans and services.
• Facilitate employee orientations, including the ancillary new hire agreements and forms and all selected benefit products.
• Conduct presentations of benefit plans, exercising in-depth knowledge of plans, geographic nuances, and market experiences in the open market.
• Drive benefit enrollment and ensure receipt of benefit group ID cards.
• Manage the completion of tasks and provide timely and accurate input on project status to the client, benefits, 401(k), division implementation, HR, payroll, and sales.
• Audit and resolve any issues related to client paperwork and systems during the conversion period through closure.
• Ensure benefits enrollment deadlines are met, payroll is set up (and run twice), and all products and services are set up correctly before transitioning the client to service.
• Utilize resources (e.g., legal, human resources) to facilitate issues to closure to ensure maintained client satisfaction.
• Manage client expectations, overcome configuration and compliance issues, deliver messaging, address billing issues, and drive the reasons they partnered with the client.

Skills on Resume: 

• Client Consultation (Soft Skills)
• Co Employment (Hard Skills)
• Requirements Analysis (Hard Skills)
• System Setup (Hard Skills)
• Benefit Configuration (Hard Skills)
• Employee Orientation (Soft Skills)
• Issue Resolution (Soft Skills)
• Expectation Management (Soft Skills)

Job Summary: 

• Lead projects through their entirety with effective project management, configuration, and training.
• Manage customer relationships through proactive engagements, communication, and governance to ensure that projects are delivered in a timely and satisfactory fashion.
• Lead business discovery sessions to align with customer requirements.
• Configure software solutions to align with business needs.
• Customize training plans to the solution delivered and execute training delivery with client points of contact.
• Monitor and ensure a successful go-live of a client solution.
• Facilitate and coordinate the proper transition to the customer success team upon completion of the project.
• Conduct project retrospectives with customers to gather feedback for process refinement and improvement.
• Work on solving complex problems and provide professional coaching to clients in the effective use of the product suite.
• Provide ongoing updates for internal teams, product development, and sales to find the optimal solutions for clients to have a successful experience with PrimeGov.
• Engage with cross-functional teams with varying levels of seniority and experience to support various programs and client needs.
• Accelerate company and team growth by improving processes and contributing new ideas, and provide timely responses and resolutions to inquiries and requests.
• Perform recurring project health and status reports to ensure projects are running according to plan.

Skills on Resume: 

• Project Management (Hard Skills)
• Client Communication (Soft Skills)
• Business Discovery (Soft Skills)
• Software Configuration (Hard Skills)
• Training Delivery (Soft Skills)
• Go Live Support (Hard Skills)
• Cross Functional (Soft Skills)
• Status Reporting (Hard Skills)

Job Summary: 

• Ensure the successful completion of assigned projects including all project-related deliverables found within Hoag’s IT PMM including but not limited to project plans, scope documents, budgets, WBSs, project task schedules, business requirements, technical requirements, risk and issues management, training materials, transition documentation, stakeholder communications, and support plans.
• Identify, request, coordinate, and manage project resources.
• Create, manage, and monitor project resource assignments.
• Perform periodic project-level quality reviews.
• Ensure project schedules, risks, and issues are being maintained.
• Ensure resource assignments are clear, well understood, and up to date.
• Coordinate dependencies, critical path items, and resource allocations across projects.
• Ensure the IT PPM project management tool is maintained.
• Ensure project budgets, including ETCs and EACs, are managed and reported.
• Ensure project, schedule, risks and issues, resource, and vendor conflicts are addressed and escalated to the program manager or director PMO in a timely fashion.
• Coordinate with the infrastructure, applications, and clinical adoption teams, as well as other IT groups, for communication efforts and project execution efforts.
• Participate in the IT capital planning and forecasting processes.

Skills on Resume: 

• Project Delivery (Hard Skills)
• Resource Management (Hard Skills)
• Quality Review (Hard Skills)
• Risk Monitoring (Hard Skills)
• Schedule Coordination (Hard Skills)
• Conflict Resolution (Soft Skills)
• Budget Reporting (Hard Skills)
• Team Communication (Soft Skills)

Job Summary: 

• Identify and communicate tools and techniques for continuous improvement in that support superior project outcomes and exceed customer expectations.
• Use communication and teamwork skills to maintain successful working relationships throughout the organization.
• Listen effectively, build strong relationships, maintain good rapport, and openly share best practices, tools, and expertise.
• Be responsible for department success and goal achievement.
• Encourage others to be proactive and have a positive attitude.
• Promote patient, physician, and employee satisfaction by uncovering customer needs through open-ended questions, clarifying expectations, and anticipating the need for resolution.
• Follow up by communicating with customers in a timely manner.
• Manage individual scope of work including assigned tasks and activities in a timely manner and within budget to utilize hospital resources appropriately.
• Decrease the total cost of care by enabling operational efficiencies, eliminating duplication, and mitigating errors.
• Identify opportunities for cost savings appropriate to the department and organization and implement action plans that reduce costs.
• Ensure identified solutions are implemented effectively, on time, and within budget.
• Analyze the problem, mitigate risks, update the execution plan, and clearly explain the rationale behind the change and recommended course of action.
• Provide exceptional quality service and support to client groups.

Skills on Resume: 

• Continuous Improvement (Hard Skills)
• Team Collaboration (Soft Skills)
• Relationship Building (Soft Skills)
• Goal Achievement (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Scope Management (Hard Skills)
• Cost Reduction (Hard Skills)
• Risk Mitigation (Hard Skills)

Job Summary: 

• Follow through on commitments to customers.
• Tailor solutions to meet customers’ unique needs.
• Openly accept customer feedback.
• Respond to customer requests in a timely manner.
• Work to eliminate barriers that interfere with providing outstanding customer service.
• Set and maintain a constant pace with a sense of urgency, both as an individual and as part of a team, without compromising quality.
• Manage time to maintain productivity, reorganize work activities when setbacks or changing priorities are encountered, and take ownership of responsibilities and goals.
• Identify and implement methods to continuously improve processes and outcomes.
• Establish clear objectives and measurements, and monitor progress and results related to department goals and organizational initiatives.
• Utilize industry standards and benchmarks to measure quality, quantity, and customer satisfaction.
• Adhere to all patient care and departmental standards, policies, and procedures, and meet regulatory requirements on a consistent basis.
• Recognize that healthcare is a dynamic environment and demonstrate flexibility during times of change.
• Redirect the course to adapt to changes in business strategies and goals.
• Effectively cope with change and handle risk and uncertainty by remaining calm, keeping emotions in check, and redirecting workload.
• Maintain understanding of the healthcare environment.

Skills on Resume: 

• Customer Commitment (Soft Skills)
• Solution Customization (Soft Skills)
• Feedback Acceptance (Soft Skills)
• Timely Response (Soft Skills)
• Time Management (Soft Skills)
• Process Improvement (Hard Skills)
• Goal Monitoring (Hard Skills)
• Change Adaptability (Soft Skills)

Job Summary: 

• Implement business processes and system configurations necessary to meet client requirements.
• Support clients through the configuration of the Kyriba application.
• Effectively apply Kyriba methodology and enforce implementation standards.
• Engage with the assigned senior implementation consultant for the analysis of data, implementation of processes, and interpretation of data.
• Maintain an ongoing relationship with assigned project managers and implementation consultants, providing necessary support and communication.
• Support blueprint engagements and produce related collateral.
• Assist in identifying and quantifying project risks.
• Ensure project documents are complete, current, and stored appropriately.
• Manage smaller projects independently, including the day-to-day operational aspects of a project and scope.
• Resolve and escalate issues in a timely fashion.
• Maintain an ongoing relationship with assigned project managers and implementation consultants.
• Develop lasting relationships with client personnel that foster client ties.
• Continually seek opportunities to increase customer satisfaction and strengthen client relationships.

Skills on Resume: 

• Process Implementation (Hard Skills)
• System Configuration (Hard Skills)
• Methodology Enforcement (Hard Skills)
• Data Analysis (Hard Skills)
• Client Communication (Soft Skills)
• Risk Identification (Hard Skills)
• Issue Resolution (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Develop and deploy implementation project plans and ensure projects are delivered on time, on budget, and optimize return on investment.
• Apply functional and technical expertise to manage all aspects of the implementation process, which includes collaborative consultation with the client, requirements definition, solution design, configuration, unit and integration testing, training, and full deployment.
• Document and validate client business requirements.
• Configure cloud applications to meet each client's business requirements.
• Conduct consulting sessions to advise clients through the implementation process on best practices that maximize value and return on investment, and document with meeting minutes.
• Attend internal project meetings and provide status on activities and deliverables.
• Provide clients with follow-up consulting and general assistance in areas of expertise.
• Develop SQL database scripts and XML transformers for integrations and interfaces.
• Work with clients to implement organizational readiness best practices in preparation for roll-out.
• Review policies periodically and make best practice recommendations.
• Collaborate with the project team, internal partners, external clients, and other third parties to ensure successful delivery.
• Be responsible for managing the integrity, accuracy, and maintenance of employee data.

Skills on Resume: 

• Project Planning (Hard Skills)
• Solution Design (Hard Skills)
• Requirement Validation (Hard Skills)
• Cloud Configuration (Hard Skills)
• Consulting Sessions (Soft Skills)
• SQL Development (Hard Skills)
• Client Collaboration (Soft Skills)
• Data Maintenance (Hard Skills)

Job Summary: 

• Advise external customers and internal staff on best practices for implementing Medidata’s software.
• Work with project managers in translating customer needs in terms of system functionality to ensure a match between needs and actual system capabilities and limitations.
• Work directly with the client to prepare, adapt, or agree on all specifications provided by the client.
• Ensure that clinical service functions are aligned and meet project management timelines and deliverables.
• Assist in the scheduling of professional services resources and ensure tthe imely completion of deliverables.
• Define and enforce data collection and handling standards on all deliverables to ensure consistency and facilitate downstream processing (e.g., QC testing).
• Coordinate and support developers during study development.
• Configure Medidata software products to meet customer requirements.
• Support the training group in preparation of course materials and delivery of courses both internally and externally (e.g., clinical sites and investigator meetings).
• Support custom integrations to ensure the final product meets customer requirements.
• Support customers during the user acceptance testing cycle by resolving issues, answering questions, and guiding them through the process.
• Work with third-party vendors such as central labs to ensure that all back-end clinical data changes follow best clinical data management practices.
• Work with the quality control department on clinical software projects.
• Provide written and verbal status reports to management on client projects and internal projects.
• Participate in internal initiatives such as process improvement, product improvement, and identifying best practices.
• Comply with and enforce Medidata SOPs, procedures, and policies.

Skills on Resume: 

• Best Practices (Soft Skills)
• Client Specification (Hard Skills)
• Timeline Management (Hard Skills)
• Data Standards (Hard Skills)
• Software Configuration (Hard Skills)
• Training Support (Soft Skills)
• UAT Support (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Gain and build upon core software knowledge in order to best address implementation process needs.
• Engage and consult with clients to understand their business processes to meet training needs.
• Perform project management of implementations to ensure timely delivery and that all phases and tasks meet client requirements.
• Provide onsite, face-to-face, group, and online training to various levels of a business to suit differing job roles.
• Conduct post-implementation reviews to ensure system optimization and customer satisfaction.
• Ensure CRM is up to date with notes regarding communication with customers.
• Complete frequent travel to customer sites based on a minimum of 13 onsite utilization days per month requirement.
• Engage in weekly, monthly, and quarterly meetings with the IC team manager and regional team lead to enhance efficiency in communication and training.

Skills on Resume: 

• Software Knowledge (Hard Skills)
• Client Consultation (Soft Skills)
• Project Management (Hard Skills)
• Training Delivery (Soft Skills)
• System Review (Hard Skills)
• CRM Updates (Hard Skills)
• Onsite Travel (Soft Skills)
• Team Communication (Soft Skills)

Job Summary: 

• Serve as the primary point of contact for new clients.
• Act as project team lead to coordinate the implementation process related to external partners.
• Research problems and demonstrate strong ability to resolve, investigate, and analyze simple to complex problems.
• Communicate effectively with clients throughout the implementation process.
• Ensure a smooth transition from the prior payroll vendor by following the implementation methodology and best practices.
• Confirm on-time delivery of each stage of the implementation life cycle.
• Provide accurate and thorough answers to client inquiries using knowledge of products and services, industry knowledge and experience, as well as internal resources to ensure client satisfaction, retention, and growth.
• Facilitate required information gathering (discovery) on all assigned implementations.
• Review client payroll requirements and specifications to set up client payroll.
• Load applicable historical employee data including tax withholding, employer taxes, year-to-date wage data, and the balancing function.
• Ensure all required tax data has been provided to the tax department promptly.
• Assess the client’s prior payroll setup and determine appropriate mapping to conversion tools.
• Work with the VP of Implementation to address database issues (creation, restores, moves, etc.) and to ensure that the correct database is accessible to the client.
• Validate client setup through auditing and pilot testing.
• Provide training to clients on the Payroll and HR technology platform.
• Assist each client through live payroll cycles to guarantee all setup requirements have been met and the client is satisfied with the results.
• Develop client self-sufficiency to ensure smooth transition to client services for client retention and satisfaction.
• Maintain appropriate levels of confidentiality, both internal and external to the organization.

Skills on Resume: 

• Client Coordination (Soft Skills)
• Project Leadership (Soft Skills)
• Problem Resolution (Hard Skills)
• Effective Communication (Soft Skills)
• Payroll Setup (Hard Skills)
• Data Conversion (Hard Skills)
• Client Training (Soft Skills)
• Confidentiality Management (Soft Skills)

Job Summary: 

• Analyze customer supply chain improvement, design, or re-design requirements and propose solutions.
• Evaluate customer challenges dealing with a range of supply chain issues including sourcing, supply planning, manufacturing, distribution, logistics, and inventory planning, and recommend a course of action for implementing initiatives based on their unique business environment.
• Consult with customers on best practices in constraint-based planning and optimization and advise them on their specific challenges.
• Ensure a clear understanding of customer requirements and manage customer expectations.
• Lead projects to implement and apply constraint-based solutions to address customer challenges and integrate them with their processes and systems.
• Communicate the results of the analysis and make recommendations to senior management with regard to the course of action.
• Work primarily as a team member but also independently on some projects with new clients on their site.
• Guide customers in their solution design and configuration, working through a logical progression to prepare the software solution and the user community for a production deployment.
• Prepare training materials and exercise or practice examples for use in training sessions.

Skills on Resume: 

• Supply Analysis (Hard Skills)
• Process Evaluation (Hard Skills)
• Best Practices (Soft Skills)
• Expectation Management (Soft Skills)
• Project Leadership (Hard Skills)
• Results Communication (Soft Skills)
• Solution Configuration (Hard Skills)
• Training Preparation (Hard Skills)

Job Summary: 

• Guide the client in preparation of their application document manual which will include decisions made by the client, the rationale for their decisions, white papers needed to explain how a decision was reached, user procedures, testing outlines, and other documentation.
• Develop implementation project plans and timelines along with a scope document that will serve as the roadmap for the client implementation.
• Provide internal reports after each client visit, which highlight accomplishments, issues, and status against the project plan.
• Track professional services hours against the customer budget and keep the client informed of expenditures to date against the budget.
• Direct client personnel in their task assignments.
• Assist the client in managing the overall implementation project.
• Ensure that client executive management is provided a periodic project update with accomplishments, issues, and decisions where their action is needed.
• Train customers to use the products properly.
• Work with the client in developing a business solution incorporating the new software and ensure that the client is prepared to test the new business solution before using it in production mode.
• Complete, maintain, and process pertinent paperwork and records.
• Work on projects at various unanticipated sites throughout the United States.

Skills on Resume: 

• Documentation Guidance (Hard Skills)
• Project Planning (Hard Skills)
• Status Reporting (Hard Skills)
• Budget Tracking (Hard Skills)
• Task Assignment (Soft Skills)
• Client Training (Soft Skills)
• Solution Development (Hard Skills)
• Record Maintenance (Hard Skills)

Job Summary: 

• Work with customers to configure software to support customer business requirements.
• Define detailed functional requirements for automations and integrations.
• Work with technical teams to design and test automations and integrations.
• Perform quality reviews of deliverables developed by other team members.
• Collaborate and communicate with Project Managers and colleagues to facilitate on-time and on-budget project delivery.
• Achieve or exceed billable utilization targets.
• Continue to increase product knowledge and pursue relevant certifications.
• Identify, evaluate, and understand customer requirements to help with NetSuite set-up, configuration and customization.
• Understand the As-Is and To-Be Process and perform Gap Analysis.
• Create functional and user documentation.
• Analyze and troubleshoot complex system user issues and coordinate issue resolution across users, the technical team, and vendors.
• Perform administrative tasks in ERP, like roles and permissions, etc.
• Ensure users are provided professional, courteous and timely support and service.
• Daily interaction with customers, delivery of NetSuite solutions and close communication with the Project Manager and other team members.

Skills on Resume: 

• Software Configuration (Hard Skills)
• Requirement Definition (Hard Skills)
• Automation Testing (Hard Skills)
• Quality Review (Hard Skills)
• Project Collaboration (Soft Skills)
• Gap Analysis (Hard Skills)
• Issue Resolution (Hard Skills)
• Customer Interaction (Soft Skills)

Job Summary: 

• Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
• Assist and advise the customer in the implementation of the new ADP-BVRH/Digiposte/BDES offering (presentations, offering description, etc.).
• Initiate and maintain client contact in order to create the blueprint.
• Assist the customer in internal deployment and the use of the new system's functionalities.
• Analyze, create, configure, and test the parameters in the software according to client demands and provide answers to the customer throughout the implementation project.
• Proactively advise the customer in using the system's functionalities properly.
• Coordinate the historical pay slips data input.
• Coordinate information sharing among the different ADP stakeholders involved in the project (payroll teams, support teams, production teams, etc.).
• Share information and best practices with other team members and propose improvements.

Skills on Resume: 

• Technical Analysis (Hard Skills)
• Client Advising (Soft Skills)
• Blueprint Creation (Hard Skills)
• System Deployment (Hard Skills)
• Software Testing (Hard Skills)
• Functionality Support (Soft Skills)
• Data Coordination (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Work with highly qualified professionals from diverse industries and quickly gain insight into their business needs, making sure the platform helps to fulfill them.
• Be responsible for carrying out multiple projects at once.
• Coordinate efforts in multifaceted processes, working with several internal teams and third parties, always making sure all parts add up to a superior result.
• Lead different projects pertaining to the customization and configuration of Avature.
• Manage projects, including outlining tasks, deliverables, and dependencies, managing timelines, identifying and mitigating risks, coordinating efforts, and negotiating with multiple parties.
• Gather and analyze requirements and translate them into Avature solutions configuration.
• Provide guidelines and best practices advice.
• Be hands-on in customizing Avature to meet client needs, working with internal teams.

Skills on Resume: 

• Client Insight (Soft Skills)
• Project Coordination (Soft Skills)
• Team Collaboration (Soft Skills)
• Customization Management (Hard Skills)
• Timeline Management (Hard Skills)
• Requirement Analysis (Hard Skills)
• Best Practices (Soft Skills)
• System Configuration (Hard Skills)

Job Summary: 

• Be responsible for developing standardized solutions for customers while ensuring the overall success of the implementation.
• Verify the quality of the customer's technical solutions and trading partner products.
• Track, identify, and communicate defect trends to the corresponding teams for resolution.
• Facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events, managing all escalated events appropriately.
• Execute installation, upgrades, testing, and system configuration as part of completing the implementation project.
• Perform post-sale initial technical implementation of technology products.
• Consult with clients to analyze and verify operational needs and to understand clients' business objectives and goals.
• Keep customers and other stakeholders informed of project progress.
• Conduct tasks and assignments.
• Work under moderate supervision with some latitude for independent judgment.
• Track progress of implementation projects.
• Ensure deadlines are met and scheduling issues are resolved.

Skills on Resume: 

• Standardized Solutions (Hard Skills)
• Quality Verification (Hard Skills)
• Defect Tracking (Hard Skills)
• Issue Resolution (Soft Skills)
• System Configuration (Hard Skills)
• Technical Implementation (Hard Skills)
• Client Consultation (Soft Skills)
• Project Tracking (Hard Skills)

Job Summary: 

• Manage the full project life-cycle implementation.
• Lead workshops to collect client specifications and provide industry standards.
• Configure the application based on client specifications.
• Coordinate implementation solutions teams (configuration, IT, product, etc.).
• Lead steering committees and follow-up meetings.
• Identify and analyze project risks and dependencies.
• Control customer delivery and validate customer go-live.
• Measure project success and identify improvements needed.
• Take part in presenting and promoting implementation services to prospects.
• Stay abreast of new features and products released.
• Act as a subject matter expert on identified topics and products.
• Contribute to maintaining and growing internal team knowledge.
• Collaborate closely with various cross-functional teams (product management, R&D, sales, and customer success) to drive better results.
• Mentor newcomers and ensure a smooth integration and ramp-up.
• Promote the implementation team.
• Participate in pre-sales processes and RFPs.

Skills on Resume: 

• Project Management (Hard Skills)
• Requirements Gathering (Soft Skills)
• Application Configuration (Hard Skills)
• Team Coordination (Soft Skills)
• Risk Analysis (Hard Skills)
• Go Live Validation (Hard Skills)
• Cross Functional (Soft Skills)
• Mentorship Support (Soft Skills)

Job Summary: 

• Consult with project management regarding operational considerations and configuration of systems to support customer requirements.
• Make recommendations to utilize the full advantages of the Agilysys product line while maximizing operational efficiencies.
• Identify and manage project scope.
• Ensure that project documentation is sufficient, clear, and concise so that all parties are aware of required project tasks and milestones.
• Work with project management to manage project risks and establish an effective communication plan for the escalation process.
• Provide solutions for issues resulting in project scope changes.
• Gather site requirements, review, and recommend operational design as it pertains to installation preparedness to project management.
• Configure and test system configuration in order to maximize efficiency and provide operational consistency.
• Work with project management and the integration team to ensure all applicable interfaces and integration components are scheduled and tested.
• Prepare training materials and conduct training sessions.
• Provide end-user assistance for the various business cases where the Agilysys product line is implemented.
• Coordinate with client teams to develop processes, procedures, and documentation to enhance implementation and training services.
• Develop detailed project documentation upon completion of the project to ensure that the customer care team has all relevant information to handle support for the client going forward.

Skills on Resume: 

• System Configuration (Hard Skills)
• Operational Consulting (Soft Skills)
• Scope Management (Hard Skills)
• Documentation Preparation (Hard Skills)
• Risk Communication (Soft Skills)
• Integration Testing (Hard Skills)
• User Training (Soft Skills)
• Process Development (Hard Skills)

Job Summary: 

• Serves as the primary point of contact for clients on a functional level during the full implementation process.
• Leads the implementation process internally within ADP regarding HCM and/or payroll and directly related products.
• Is responsible for the quality of client implementations.
• Provides full and accurate gathering of customer HCM or payroll requirements and translates these into configuration possibilities based on ADP's portfolio.
• Translates non-standard client configurations into standard ADP solutions.
• Implements ADP's systems and services according to customer requirements and in accordance with ADP's standard processes and procedures.
• Monitors, guides, and prepares clients in the proper use and application of defined standards and best practices.
• Ensures the correct transfer of activities within the value chain from Sales to Implementation to Service.
• Develops and improves existing methods and techniques based on problems encountered.
• Drives continuous improvement of implementation processes regarding quality and lead time.
• Ensures implementation readiness of ADP's products.
• Contributes to the improvement of product quality.

Skills on Resume: 

• Client Coordination (Soft Skills)
• Process Leadership (Soft Skills)
• Requirement Gathering (Hard Skills)
• Solution Mapping (Hard Skills)
• System Implementation (Hard Skills)
• Best Practices (Soft Skills)
• Process Handoff (Soft Skills)
• Continuous Improvement (Hard Skills)

Job Summary: 

• Maintains and develops personal knowledge regarding the Payroll or HCM discipline and shares this knowledge within the department.
• Aligns and shares project information with the Project/Portfolio Manager, project team members, and the client.
• Ensures proper registration of data in the relevant registration systems.
• Acts on direct and indirect feedback from customers to improve customer satisfaction.
• Provides updates on deliverable status and communicates potential risks, issues, and changes.
• Keeps fellow team members informed to ensure alignment on mutual tasks and provides updates on personal tasks to support project progress.
• Shares insights to improve implementation processes and promote best practices.
• Performs handovers, including detailed knowledge sharing on project and client-specific information.
• Provides updates on client/project status and aligns on mutual tasks.
• Acts as ADP's primary contact for the client regarding the specific field of expertise.
• Executes project tasks and delivers according to the project plan together with the client contact.
• Supports the client during all implementation activities, including requirements gathering, data migration, build, UAT activities, and go-live.
• Ensures third-party products are implemented according to the functional scope and aligned with ADP's own activities and project deliverables.

Skills on Resume: 

• Domain Expertise (Hard Skills)
• Project Alignment (Soft Skills)
• Data Registration (Hard Skills)
• Customer Feedback (Soft Skills)
• Risk Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Process Sharing (Soft Skills)
• Implementation Support (Hard Skills)

Job Summary: 

• Be responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for clients’ purchased or outsourced technology and business outcome solutions. 
• Works directly with the client to manage initial access, map and transfer data, create process documentation (functional/requirements/design/lessons learned), and train or coordinate training for client users. 
• Tests and troubleshoots the functionality of installed systems
• Identifies and documents technical issues to be escalated to product and system integration teams for resolution. 
• Provides feedback based on client experiences to product and professional services teams for product and process improvements. 
• Work directly with clients on-site or provide project support remotely. 
• Complete technical onboarding for well-established enterprise retailers and the hottest direct-to-consumer brands
• Provide consultative advice to customers to ensure successful integration with Narvar’s solutions while maximizing product value
• Leverage customers’ business requirements and product expertise to build technical specifications
• Build and validate solutions via tooling and frontend technologies such as APIs, JSON, CSS, HTML, and Javascript
• Partner cross-functionally with both internal and external technical and business stakeholders
• Help build a best-in-class international professional services team via documentation, process improvements, and training

Skills on Resume: 

• System Configuration (Hard Skills)
• Client Onboarding (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Technical Escalation (Hard Skills)
• Product Feedback (Soft Skills)
• Remote Support (Soft Skills)
• API Integration (Hard Skills)
• Cross Functional (Soft Skills)

Job Summary: 

• Responses to Request for Proposal (RFPs), Request for Information (RFIs), POCs, development and negotiation of SoWs while working on assigned accounts to create a project plan for successful delivery (timing, complexity, resources)
• Work with respective onsite and regional sales team members in a highly collaborative fashion to be their extended arm for any ongoing sales engagements and discussions regarding implementation
• Participate in platform demonstrations, IT and platform workshops, and related training during the entire sales cycle
• Guide on the effective use of solutions and architectures in order to achieve business outcomes in alignment with business requirements and the overall enterprise architecture
• Closely cooperate with the project manager, the project team, and the customer
• Take ownership of the product configuration
• Troubleshoot and resolve issues reported by customers
• Ensure effective deployment within the customer's live infrastructure and environment
• Provide technical consultancy service with a high level of customer focus and engagement
• Be involved in manual, automated, and performance tests of the applications
• Build relationships with clients and coordinate with them to get projects delivered in a timely manner
• Customize the product to meet client needs, ensuring high-quality deliverables
• Advise clients as an expert on the product, analyze their presentation production practices, and suggest and implement new ideas to optimize them

Skills on Resume: 

• RFP Management (Hard Skills)
• Sales Collaboration (Soft Skills)
• Platform Demonstration (Soft Skills)
• Solution Guidance (Hard Skills)
• Product Configuration (Hard Skills)
• Issue Resolution (Hard Skills)
• Technical Consultancy (Soft Skills)
• Client Customization (Hard Skills)

Job Summary: 

• Partner with various functional teams (HR, Benefits, Compensation, Payroll, Talent, IT, Finance, etc.) to support business applications by advising best practices, recommending process improvements, and implementing system enhancements that advance the goals of the client business
• Serve as a functional and technical lead to scope projects and ensure delivered solutions fulfill the needs of stakeholders and oversee system integrations
• Be responsible for project management and oversee the planning and implementation of Workday HRIS and Workday Financials, designing system specifications and working with vendor programmers to develop, enhance, and modify the systems
• Enhance business process and reporting needs through the development of custom reports to ensure data integrity of the systems and maintain data integrity by running queries, analyzing data, and working with the HR team to evaluate gaps
• Develop meaningful status and statistical reports to inform the client of the training needs for end users, modify and develop training materials, and provide the necessary training to meet those needs
• Conduct discovery sessions with the talent team to gain a full understanding of all requirements for the ATS functionality
• Make informed decisions around the best method for implementation aligned to the talent team requirements
• Offer clear recommendations and timelines around the implementation process of the ATS
• Provide excellence across business analysis, consulting, and professional services methodology for customers
• Assist in the successful delivery of ERP implementations from start to finish

Skills on Resume: 

• Process Improvement (Soft Skills)
• System Integration (Hard Skills)
• Project Management (Hard Skills)
• Data Analysis (Hard Skills)
• Report Development (Hard Skills)
• Training Delivery (Soft Skills)
• ATS Implementation (Hard Skills)
• Client Consulting (Soft Skills)

Job Summary: 

• Work directly with educational customers (universities, institutions, etc.) to ensure that the implementation of digital platforms is in line with expectations and requirements
• Develop bespoke solutions for institutional needs across KSA and, on occasion other ME countries
• Partner with the field sales team to maintain excellent customer service and account support
• Engage with educators to deepen digital platform usage through data and analytics
• Support platform training
• Support the EMEA best practice initiative and help with lead process standardisation
• Implement transformation projects across sectors, ensuring long-term project success
• Manage workstreams largely independently with the support of a senior implementation manager
• Lead consultants in a project or workstream and successfully hold client meetings and workshops to achieve project objectives
• Drive change and execute initiatives successfully by coaching clients across organizations
• Support the preparation of proposals
• Manage the entire functional and technical implementation of each project through the different phases including kickoff, analysis, setup and configuration, software testing, hardware testing, integration testing, user acceptance testing, go live, and hypercare
• Understand customer goals and business value and take them into account during the project cycle
• Manage all communication with customers internally and with third parties such as hardware partners during each project

Skills on Resume: 

• Customer Implementation (Hard Skills)
• Solution Development (Hard Skills)
• Account Support (Soft Skills)
• Data Analytics (Hard Skills)
• Platform Training (Soft Skills)
• Project Execution (Hard Skills)
• Client Coaching (Soft Skills)
• Technical Testing (Hard Skills)

Job Summary: 

• Facilitate agile approach with clients and work with the team to assist clients with product configuration
• Draft product specifications and perform functional requirements analysis
• Collaborate with clients to gather and understand business requirements
• Use SQL for investigation and reporting purposes on client databases
• Assist with setting up various tools such as accounting, valuation, and payment interface tool sets
• Test in an integrated environment in conjunction with internal and external development resources
• Ensure the full onboarding cycle for mid market and enterprise companies from contract signing through launch
• Proactively develop and project manage customer integration architecture, change management strategy, and timeline
• Partner with sales and technical services teams to improve the overall user journey
• Engage with product and engineering teams to help drive product strategy for large users
• Collaborate with teammates on strategic projects that improve and scale the implementation process and team operations

Skills on Resume: 

• Agile Facilitation (Soft Skills)
• Requirements Analysis (Hard Skills)
• Client Collaboration (Soft Skills)
• SQL Querying (Hard Skills)
• Tool Configuration (Hard Skills)
• System Testing (Hard Skills)
• Onboarding Management (Soft Skills)
• Project Management (Soft Skills)

Job Summary: 

• Implement the solution and provide post-implementation support
• Consult with customers and determine new ways for them to improve their operations through new digitized flows
• Assist in configuring the Smartflow SaaS platform to best meet customer business needs
• Provide feedback to product management and marketing teams for improved customer communications and product enhancements based on day-to-day experiences
• Maintain and develop long-term relationships with customers
• Travel to customer sites across the country to help improve their operations through the use of the solution and services
• Onboard new clients through provisioning, design, and implementation of their new platform
• Ensure platform adoption and client confidence in the Emarsys application
• Ensure best practice in order to reduce the burden on the support organization post onboarding
• Collaborate with customer success managers to ensure customer experience is of the highest quality
• Provide technical guidance and training to the client and support through setup
• Handle multi-project workloads and demonstrate clear client communication planning

Skills on Resume: 

• Solution Implementation (Hard Skills)
• Client Consultation (Soft Skills)
• Platform Configuration (Hard Skills)
• Product Feedback (Soft Skills)
• Relationship Building (Soft Skills)
• Client Onboarding (Hard Skills)
• Platform Adoption (Soft Skills)
• Technical Training (Hard Skills)

Job Summary: 

• Execute business analysis to identify specific requirements and use cases with private equity enterprise software clients
• Collaborate with multiple internal teams, including client development, product, account management, and operations, to deliver targeted solutions to meet client portfolio monitoring, reporting, and valuation requirements
• Independently manage multiple implementation projects using best practices regarding system setup and utilization
• Balance multiple client engagements simultaneously and efficiently while maintaining accountability to all stakeholders
• Work regularly with internal sales, solutions, client support, product, and training teams regarding forward-looking initiatives
• Communicate weekly updates internally to the implementation management team and externally to constituent clients
• Manage multiple projects and work closely with customers, being responsible for managing their workforce management implementation projects from start to finish, including customer relations, complex questions, expectation management, gathering and analyzing requirements, and translating them into the configuration of the Quinyx solution
• Manage implementation projects from start to finish
• Collaborate with customers to gather functional and business requirements and configure the software solution according to customer requirements
• Be responsible for all technical aspects of the implementation, including configuration, testing, and deployment
• Provide customers with advice and support throughout the project, ensuring a solution-oriented and effective implementation

Skills on Resume: 

• Business Analysis (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Project Management (Hard Skills)
• Client Engagement (Soft Skills)
• Internal Communication (Soft Skills)
• Requirement Gathering (Hard Skills)
• Software Configuration (Hard Skills)
• Customer Support (Soft Skills)

Job Summary: 

• Work with customers to understand and scope their business requirements and know how products and services can be configured and deployed to meet these requirements using the implementation methodology
• Work closely with the model office owners to ensure that good practice is represented in the standard product setup and that requests from customers are raised, discussed, and resolved
• Create and maintain the documentation that supports the implementation process both internally and externally
• Manage relationships both internally and externally to ensure that projects run smoothly and all relevant parties receive the appropriate communications in a timely manner using the processes and communication tools provided
• Understand customer business processes and requirements in order to ramp and scale deployments effectively
• Partner with customers to build workflows for specific use cases using the rich capabilities of the Parsable platform
• Drive customer deployments by developing presentations, demos, and videos
• Travel to customer sites around the world to monitor usage, provide guidance, and gather feedback
• Oversee, coordinate, and manage all aspects of the implementation for new and existing clients
• Communicate and manage internal and external implementation requirements and expectations
• Serve as a single point of customer contact during the implementation
• Train the client through key product learning milestones for effective adoption

Skills on Resume: 

• Requirement Scoping (Hard Skills)
• Process Documentation (Hard Skills)
• Stakeholder Management (Soft Skills)
• Workflow Design (Hard Skills)
• Client Communication (Soft Skills)
• Deployment Planning (Hard Skills)
• Product Training (Soft Skills)
• Presentation Development (Hard Skills)

• Job Summary: 
• Engage pre-sales to create awareness around the implementation journey
• Project manage the end-to-end onboarding journey with LinkedIn customers
• Help deploy successful application integrations such as CRM, SSO, EDI, and sales technologies
• Serve as LinkedIn Sales Navigator subject matter expert, both internally and externally
• Review security protocols and practices to ensure company standards are met
• Collaborate with CSM and the relationship manager on a long-term plan and customer handoff
• Act as a point of contact internally and externally for assigned implementations and projects
• Interact with customers in conjunction with account management and sales partners to gather all necessary information, including technical requirements for implementations
• Create detailed implementation documents for each customer to ensure a seamless transition from sales through implementation and go-live
• Work with internal partners to constantly identify ways to improve and streamline the implementation process
• Collaborate with internal teams to drive a consistent high-quality experience for customers throughout the implementation process

Skills on Resume: 

• Pre-Sales Engagement (Soft Skills)
• Project Management (Hard Skills)
• System Integration (Hard Skills)
• Subject Expertise (Soft Skills)
• Security Review (Hard Skills)
• Client Collaboration (Soft Skills)
• Implementation Documentation (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Lead critical business and technology initiatives with top clients across the Fortune 500 in a variety of industries and functional areas
• Implement technology solutions that no one thought possible, match industry use cases to technical capabilities, and deliver software to support client business needs
• Manage technology implementations through close collaboration with client subject matter experts, IT teams, and internal product and engineering teams
• Serve as the expert on the new AI-powered platform to develop recommendations for use and adoption within customer organizations
• Contribute to the growth of the business
• Define and design key risk indicators (KRIs) and supporting data visualizations
• Create requirement and technical design specifications that define the data extraction and aggregation routines
• Work with development during the build cycle to ensure the final SQL stored procedures provide the data required for the study and site KRI dashboards, including setting up and running SQL queries
• Play a key role in ensuring the project meets the needs and is feasible to implement based on the capabilities and limitations of the product in the agreed-upon timescale and budget
• Act as the liaison between the company and customers based on assigned projects
• Provide delivery and management of the project implementation, including intervention where timeline milestones are delayed or missed

Skills on Resume: 

• Technology Leadership (Soft Skills)
• Solution Implementation (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• AI Platform Expertise (Hard Skills)
• Business Growth (Soft Skills)
• Risk Indicators (Hard Skills)
• SQL Development (Hard Skills)
• Client Liaison (Soft Skills)