• Develop in-depth technical knowledge of the solutions
• Onboard new clients through provisioning, design, data migration, implementation, and training to ensure clients become champions of the platform
• Lead solution-driven discussions during meetings and calls with clients
• Work closely with clients and the various teams to guarantee high-quality project delivery
• Ensure successful platform adoption while empowering clients to maximize its potential and provide ongoing technical guidance and training
• Oversee delivery of a portfolio of projects varying in size and complexity
• Assist the sales team to propose solutions with potential clients, determine technical requirements, and ensure all necessary information is collected prior to onboarding
• Collaborate with the product team, bringing unique insights on real-world client needs to shape the product roadmap
• Ensure the account management and support teams have the appropriate knowledge and tools to support customers post-implementation

Skills: Technical Knowledge, Client Onboarding, Solution Design, Data Migration, Project Delivery, Platform Adoption, Requirements Analysis, Product Collaboration

• Support the delivery of successful product implementation projects, including helping customers prepare for a successful project
• Provide support to customers throughout the lifecycle of a product deployment, from scoping through to handover to post-live support and maintenance
• Build strong relationships with customers and become a trusted advisor to their needs
• Provide exceptional training and knowledge transfer for customers (delivering projects, product features, roadmap, ML best practices) through engaging workshops and meetings
• Provide direct input to customized demos, workshops, and scoping sessions as part of project delivery
• Work with customers to define and manage detailed scope, delivery strategy, success criteria, and implementation plans
• Ensure that the scope in the SoW is kept on track and aligned with client expectations
• Work closely with the project manager and account manager to ensure key milestones for the project are met or obstacles are mitigated

Skills: Product Implementation, Customer Support, Relationship Building, Knowledge Transfer, Workshop Facilitation, Scope Management, Delivery Strategy, Milestone Tracking

• Ensure all new orders for RUM services are scheduled as quickly as possible and that all scheduled properties are implemented on time each month
• Manage projects to deadline, working collaboratively with clients and internal departments to accomplish objectives and communicate status updates effectively to all stakeholders
• Act as the sole implementation liaison to clients and property contacts during the implementation process and serve as the client’s partner expert on all aspects of implementing resident billing, utility expense management, and vacant cost recovery programs
• Communicate consistently clearly and concisely and adapt to client-specific needs by providing options and alternative solutions
• Develop and maintain exceptional knowledge of the company’s products and services, including billing methods, regulatory restrictions, sub-meter rate options, CAPs, utility expense management, customer service and account management, utility alerts, pre-bill process, custom reporting service, and web tools and reports
• Develop and review implementation timelines and project plans with clients and track progress clearly and consistently during the process
• Lead all client implementation planning and update calls and document decisions with meeting notes
• Develop and deliver presentations to clients and senior management
• Collect all necessary due diligence from clients, including prior biller information and sub-meter information 
• Consult with clients to identify commodities to be billed and methodologies to be employed
• Confirm lease compliance, billing eligibility, and preferred service details (RUM Pay vs. Client Pay, RUM Account vs. Client Account, RUM Collect vs. Collect on Site)
• Develop and document portfolio and property-level business rules throughout the process
• Forge strong relationships and collaborative partnerships with new and existing client contacts, as well as internal stakeholders and implementation team members
• Proactively escalate internally and within the client organization when a property is at risk of not being implemented on time to avoid delays
• Assist with special projects, including custom reports and special data requests and explanations

Skills: Project Management, Client Liaison, Utility Billing, Process Documentation, Timeline Tracking, Stakeholder Communication, Data Collection, Presentation Delivery

• Interact with client trade and technology professionals
• Perform technical roles on small to medium-sized projects, leading engagements alongside a team of resources
• Engage with other key teams to deliver end-to-end global trade solutions
• Prepare and execute test scripts and test cases
• Assist the project team to ensure all indirect tax-related requirements are met
• Explain related issues, problems, and solutions to tax and technical staff
• Ensure all trade-related requirements are met
• Learn integration concepts and deliver solutions for related issues, problems, and solutions to non-trade and technical staff
• Work with clients to translate their trade and supply chain policies into solutions

Skills: Client Engagement, Technical Leadership, Trade Solutions, Test Execution, Tax Compliance, Issue Resolution, Integration Concepts, Policy Translation

• Design, configure, test, and document applications based on a project’s functional and business requirements, including front-end design, database design, and configuration of hardware
• Participate in and execute multiple stages of testing
• Support the architect in technical decisions and analyses involving hardware, software, application, and architecture design
• Conduct project reviews of configuration and architecture with the technical manager and project manager
• Deliver functioning technical solutions within scope, quality, and timelines established in the project plan and statement of work
• Resolve post-project issues, assist with transitioning and operationalizing the implemented solution with the support team, and oversee maintenance, performance tuning, and support of implemented solutions
• Prepare and maintain technical documentation for project team and client deliverables
• Provide customer and team support in setup, configuration, troubleshooting, and issue resolution
• Develop functional expertise in products

Skills: Application Design, System Configuration, Software Testing, Technical Analysis, Solution Delivery, Issue Resolution, Technical Documentation, Customer Support

• Oversee the implementation of a web-based cash management software solution to integrate or replace other existing software systems.
• Work collaboratively with the assigned Sr. Project Manager in the delivery to a portfolio of projects.
• Serve as liaison between the client and the internal software development team by creating business requirements documents for configuration and computer system mapping.
• Mentor more junior functional consultants on the team.
• Provide ongoing software training for clients.
• Travel to client sites (domestic and possibly abroad), to consult and work with clients to analyze existing software systems, understand current technology capabilities, and cash management requirements.
• Report project status updates and projections to internal stakeholders.

Skills: Project Delivery, Client Liaison, Business Analysis, System Integration, Team Mentoring, Software Training, Requirement Mapping, Stakeholder Reporting

• Implement software solutions to meet customer business needs.
• Perform managed services and other consulting engagements by working directly with customers.
• Follow delivery best practices, methodologies, project timelines, scope, and budget to stay on task and on plan.
• Proactively identify risks and blockers, determine root cause, and possible mitigation strategies.
• Gather, document, and analyze business needs.
• Create and execute unit and solution test plans.
• Assist clients with creating user-acceptance test plans.
• Conduct application-specific training for clients.
• Learn the industry service and share domain expertise.

Skills: Software Implementation, Managed Services, Project Management, Risk Mitigation, Business Analysis, Test Planning, Client Training, Domain Expertise

• Assist clients with application configuration based on user needs and industry standards.
• Perform project management tasks to take clients through the project life cycle.
• Train administrative and end users on the application.
• Determine business and clinical requirements and establish a partnership with the client for the successful implementation of the project team (client, vendors, and SIS).
• Review, discuss, understand, and execute the processes and procedures with the team on all facets of the project, including project kickoff, milestones, training and education, reporting, interfacing, troubleshooting, issue tracking, and escalation.
• Identify client-associated risks and provide actions or solutions.
• Give a hands-on approach to the implementation process.
• Identify possible risks with the client on a continual basis during the project life cycle.
• Review, assess, and help manage the application scope of work and scheduling.
• Exposure to and use of ASC billing practices.
• Assist and focus the client in directing resources and efforts to achieve project goals.
• Address the client’s application issues and close all issues before transitioning to support.

Skills: Application Configuration, Project Management, User Training, Requirement Analysis, Risk Management, Issue Resolution, Scope Management, Client Partnership

• Gather and analyze data to establish system requirements.
• Develop work plans and estimates as they relate to systems integration work.
• Draft technical instructions, engineering plans, technical designs, and other systems integration-related documents.
• Develop (code or script) said engineering plans.
• Interface with various departments to achieve project objectives and deadlines.
• Provide clients with post-installation and integration support.
• Recommend process improvements and new procedures.
• Interface with customers to help integrate with software and resolve any integration issues.

Skills: Data Analysis, Systems Integration, Technical Documentation, Software Development, Cross-Functional Collaboration, Client Support, Process Improvement, Issue Resolution

• Support the Head of Implementation and Activation Office on key projects and client engagements.
• Manage the entire implementation and activation project lifecycle with support from the team.
• Map customer requirements and ecosystem to current products.
• Work directly with customers to document their requirements and success criteria.
• Define and manage comprehensive project plans and timelines.
• Ensure all documentation and key data are up to date daily within internal systems such as Jira and Confluence.
• Communicate with key stakeholders on project status and progress on a regular basis.
• Run configuration and validation demonstrations.
• Run go-live activities in line with customer requirements.
• Deliver product packs and training to small and large audiences both in person and over video conferencing.
• Demo products and work closely with sales and account managers in mid to late-stage sales cycles.
• Support the maintenance and development of tools (Jira, Confluence, and others).

Skills: Project Lifecycle, Requirement Mapping, Project Planning, Stakeholder Communication, System Documentation, Configuration Validation, Product Training, Tool Management

• Deliver software implementation projects within time and to standard.
• Map out business processes by documenting the client's business, what it does, how it does it, and identifying key issues.
• Train the client's project team, including application software, system administration, report writing, and form design.
• Build and pilot a system by working with the client's project team to configure and trial the system, including form design, reporting, and user procedures.
• Identify and resolve issues, owning the delivery of the solution, and escalate issues to the relevant people (within Access and the client) to ensure the project is a success.
• Plan and facilitate the delivery of projects in conjunction with the client and the Access Consultant Manager, support the creation of Project Terms of Reference documents, and contribute to the delivery of the project according to the agreed plan, ensuring that the key project documentation is kept up to date.
• Build and develop good working relationships.
• Contribute to the improvement of departmental processes.
• Coach and facilitate project team members.
• Learn the software and remain aware of new functionality.
• Create specifications for solutions that meet best practices as well as specific client needs.
• Ensure timely and accurate time recording and project documentation.
• Record time spent on project activity for billing purposes.
• Create and sign off on Site Visit Reports for each visit carried out.

Skills: Software Implementation, Business Process Mapping, Team Training, System Configuration, Issue Resolution, Project Facilitation, Client Relationship, Documentation Management

• Implement the suite of software products.
• Execute project plans and task activities within time and budget constraints.
• Capture business requirements for functional operations and data migration activities.
• Analyze client business processes and integrate them into the Yardi application suite.
• Participate in system testing and deployment activities.
• Analyze and specify custom development and reporting requirements.
• Maintain project documentation, including requirements, technical specifications, testing scripts, and training materials.
• Participate in project Hypercare support activities.
• Support the wider project team by assisting in the completion of deliverables.
• Foster and grow client relationships through product adoption and revenue growth.

Skills: Software Implementation, Project Execution, Requirement Gathering, Business Analysis, System Testing, Custom Reporting, Documentation Management, Client Engagement

• Effective knowledge transition from the sales team
• Set up of project documentation
• Establish clear operating expectations at the outset of the project.
• Set up the customer's tenant and complete initial configuration tasks.
• Suggest design solutions based on individual objectives and key success criteria.
• Ensure all project tasks are completed on time and updated in the project plan.
• Coordinate and deliver customer training.
• Manage scope creep throughout the project.

Skills: Knowledge Transfer, Project Documentation, Requirement Analysis, System Configuration, Solution Design, Project Coordination, Customer Training, Scope Management

• Work on moderately complex projects, usually in single-product or single-computer environments.
• Analyze customers’ business requirements and software or product objectives, and develop deployment designs for products to meet customers’ needs.
• Estimate time frames, and the quality and quantity of resources required to successfully implement projects, and develop project plans incorporating all project variables.
• Ensure appropriate company resources are assigned to complete project tasks according to plan.
• Establish criteria concerning deliverability, performance, maintenance, design, and costs.
• Provide on-site customer training on software products and customized applications.
• Conduct periodic status checks with customers and the team to assess progress against the plan.
• Perform re-forecasts of project variables throughout the project.
• Prepare weekly status reports on all project activities.
• Provide management with daily reports and weekly trip reports, and assist with billable projects in-house.
• Act as a liaison between customers and the company.

Skills: Project Management, Requirement Analysis, Deployment Design, Resource Planning, Performance Evaluation, Customer Training, Status Reporting, Client Liaison

• Identify project scoping and budgeting.
• Lead and manage the project team, including client resources.
• Lead the management steering committee.
• Help define and architect solutions.
• Ensure successful project completion.
• Manage the project budget and P&L.
• Generate status reports and facilitate status meetings.
• Help create and enhance project artifacts and methodology.

Skills: Project Scoping, Team Leadership, Committee Management, Solution Architecture, Project Delivery, Budget Management, Status Reporting, Methodology Development

• Create and manage project plans for each client.
• Communicate with client teams on a daily basis.
• Provide thorough instructions and training so clients understand the product and ways to utilize it based on their programs.
• Perform QA testing to ensure configurations are working properly.
• Track and follow up on QA testing requests submitted for clients and ensure all issues are fixed.
• Train account managers on their clients’ community and provide them with the needed documentation to successfully manage their program.
• Implement newly launched functionalities and technical refreshes to existing clients.
• Serve as the mouthpiece and advocate between the client and internal teams, including the payroll and processing department, development team, and client services.
• Serve as the single point of client contact, liaison between client and company.
• Ensure smooth client transition (30 day post-implementation monitoring period).
• Managing and communicating client priorities to the team lead.
• Develop processes and best practices for implementations.
• Communicate the value of the implementation process to clients.

Skills: Project Planning, Client Communication, Product Training, QA Testing, Issue Tracking, Functionality Implementation, Client Liaison, Process Development

• Develop software components based on technical design documents that leverage company software.
• Write and execute unit test plans to test software components.
• Participate in post-development activities such as UAT and system go-live support.
• Communicate with the team and project managers to provide input in order to keep the project within scope, on time, and to monitor any changes to the detailed design specifications.
• Ensure excellence and quality of work based on the company methodology and standards.
• Actively participate in the fulfillment of his or her personal performance plan
• Stay up to date with the related development tools and technologies.
• Attend company-provided training and self-train on company tools and products.

Skills: Software Development, Unit Testing, UAT Support, Team Collaboration, Quality Assurance, Performance Management, Technology Adaptation, Continuous Learning

• Identify and clarify the client solution and scope business requirements document.
• Lead functional design for system integration.
• Be involved in a hands-on capacity with integration and configuration.
• Partner with the client to understand and implement process design.
• Assist in the development of test scripts and lead user acceptance testing.
• Provide enablement and support for client technical teams.
• Provide system support and solutions on configuration issues.
• Deliver simultaneous system implementation and project streams accordingly.
• Lead the full life cycle of client projects.

Skills: Requirement Analysis, Functional Design, System Integration, Process Design, User Testing, Technical Enablement, Configuration Support, Project Leadership

• Maintain a positive, empathetic, and professional attitude toward customers.
• Establish relationships with customers and identify potential needs through email campaigns and follow-up calls.
• Keep records of customer interactions, transactions, and comments, and provide feedback on the efficiency and effectiveness of customer journeys.
• Identify customers’ potential needs and qualify their interests and viability to drive sales.
• Understand the product and stay up to date with the latest product offerings to provide the most relevant solutions to customers.
• Manage implementation solutions end to end and provide the necessary training sessions and account configurations.
• Consult with new and existing customers to enhance their use of the platform from inquiry or initiative through to scoping and implementation.
• Collaborate with sales, product, and its sub-teams to support new and existing customers.
• Develop and improve best practices and processes.

Skills: Customer Relations, Needs Assessment, Record Management, Sales Qualification, Product Knowledge, Implementation Management, Customer Consultation, Process Improvement

• Conduct business process review meetings with clients to understand requirements for design, sourcing, logistics, sales, inventory, customer service, finance, and related areas.
• Implement projects using standard methodology and industry best practices.
• Document clients’ current processes and define to-be processes.
• Configure a customer-driven solution to meet clients’ business objectives.
• Lead clients in identifying business challenges and developing solution requirements.
• Assist in the data conversion process, data validation, and integration between systems.
• Proactively report to the project manager and project team on project progress and issues.
• Provide training to client staff on system functional features and capabilities.
• Work with contracts, third-party vendors, and other divisions collaboratively.
• Provide leadership and assistance on assigned implementation projects across the organization.

Skills: Process Analysis, Solution Implementation, Documentation Management, System Configuration, Requirement Development, Data Integration, Client Training, Project Leadership

• Enabling modules on the client's database
• Creating standard automations for clients
• Mapping candidate onboarding documents for clients
• Customising the database based on a mapping template
• Working with clients to support testing and issue fixing related to modules
• Training clients on modules and the recruitment system
• Carry out follow-up calls to check on the client's success after modules go live
• Keeping up to date with the technologies necessary to deliver modules and customise 

Skills: Database Configuration, Process Automation, Document Mapping, System Customization, Issue Resolution, Client Training, Post-Implementation Support, Technology Adaptation

• Install, configure, and implement FCRM software.
• Make customers acquainted with the variety of possibilities of the product range.
• Analyze business processes and risk areas that customers wish to cover.
• Help end users utilize the system and offer assistance to implementation partners around the globe.
• Coordinate multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
• Develop and maintain professional client relationships and manage expectations with respect to go-live dates.
• Maintain accurate and complete documentation, including parameters, network paperwork, and documentation for all client interactions.
• Facilitate a documented handover of the client to the support department at project end.

Skills: Software Implementation, System Configuration, Business Analysis, User Support, Task Coordination, Client Relationship, Documentation Management, Project Handover

• Evaluate and analyse key client business processes and challenges and make recommendations along the way
• Assist the development team in adding new features to the range of products
• Design and configure a package that can match client expectations
• Complete automated software tests
• Complete key technical administrative procedures such as writing system reports, database queries, and process reengineering
• Work with customers to scope project requirements and produce SoWs and project documentation
• Analyse, advise on, and implement solution architecture and design
• Hold regular meetings with customers, clearly outlining milestones and challenges and managing customer expectations
• Perform business process analysis, consultation, design, implementation, deployment, and documentation
• Document customer requirements and configure applications to meet customer-specific business processes
• Interface with customers during the design and deployment of business solutions
• Manage the solutions through deployment, training, and handoff activities

Skills: Process Analysis, Feature Development, Solution Design, Software Testing, Technical Documentation, Requirement Scoping, Solution Architecture, Client Consultation

• Build the capabilities, systems, and processes needed to deliver bottom-line results and ensure those results are sustained
• Manage projects and progress with minimal supervision, including tracking metrics, handling complex analyses, and preparing communications to report back to the client and internal leadership
• Develop practical recommendations and contribute to team discussions on the implications of the analysis
• Identify implementation challenges
• Connect with and motivate the client team and develop the skills of client team members
• Translate business needs into functional requirements and onwards into a working solution
• Determine innovative ways to tackle client business problems with OMP functionalities in close collaboration with the lead solution consultant, solution architect, and OMP functional experts
• Perform solution parameterization and configuration, functional solution, and integration testing
• Write macros with basic programming logic, data preparation, and manipulation
• Write and facilitate end-user solution training
• Provide consultancy to the client in the analysis of the business offer
• Perform project management, planning, and analysis of client requirements
• Manage application configuration, data conversion, monitor project progress, and perform system testing

Skills: Process Development, Project Management, Business Analysis, Solution Configuration, Integration Testing, Client Training, Data Management, Functional Consulting

• Ensure the uniformity and content of the detailed analyses of pension plan rules drafted by integrators
• Be responsible for the Ariel configuration
• Be responsible for reporting to the project manager on the status of the configuration process
• Develop test strategies specific to the Ariel configuration and new developments
• Be responsible for tests after the configuration of Ariel and new developments, including web calculations
• Participate in projects at life sciences or biotech companies, designing and deploying Vault RIM systems
• Rapidly configure and implement the Vault RIM Suite (Vault Registrations, Vault Submissions, Vault Submissions Publishing, Vault Submissions Archive), which is used to manage regulatory processes and content in the cloud
• Train and support new clients both online and on the client site to ensure they are ready for the product launch in their business
• Provide initial support to new clients via email and telephone
• Work with the technical team that assists in the configuration and setup of client databases
• Communicate client information and requirements back to the team

Skills: System Configuration, Test Strategy, Status Reporting, Regulatory Systems, Cloud Implementation, Client Training, Technical Support, Requirement Communication

• Experience working with customers, a technology company, with a track record of top performance.
• Prior experience at a growth-stage internet/software company.
• Prior experience in the payments industry.
• Prior experience working with large mid-market companies as well as enterprise organizations.
• Deep understanding of the Stripe API, and ability to explain complex API concepts to Stripe’s largest and most technical customers.
• Superior verbal and written communication skills.
• Proven project management skills.
• Strong critical thinking skills, including the ability to identify suboptimal internal processes.
• Ability to understand complex enterprise requirements and craft tailored solutions.
• Ability to recognize repeated user-facing issues and build scalable solutions.
• Ability to operate in a highly ambiguous and fast-paced environment.
• Strong interest in technology.

Qualifications: BS in Information Systems with 5 years of Experience

• Experience in project administration, including data migration, scheduling/timeline management and updating internal systems, and tracking activities and progress
• Experience in property management or proptech industries
• Skill in interpersonal communication, both verbal and written, across all levels of an organization.
• Skill in problem-solving to provide issue resolution and troubleshoot.
• Strong organization and time management skills.
• Ability to work in a collaborative, team environment while taking ownership of one’s project.
• Ability to take initiative and be a self-starter while working on projects.
• Ability to quickly learn new concepts and apply them to new situations.

Qualifications: BA in Business Administration with 4 years of Experience

• Experience in clinical/biomedical and/ or software development environment
• Experience supporting project teams and meeting project timelines
• Applications related to clinical trials consulting experience 
• Knowledge of computer usage in a web-based environment
• Knowledge of Clinical Research processes
• Excellent verbal and written communication skills, organizational, and time management skills
• Solid analytical and technical skills with regard to software applications
• Strong collaboration and team-building skills
• Ability to work with technical R&D staff and translate new software features into real-world examples
• Ability to think logically to solve complex problems
• Self-motivating, able to work remotely, able to assume responsibility and work autonomously in a professional manner

Qualifications: BS in Computer Science with 7 years of Experience

• Financial services industry experience with solid exposure to investment operations and/or custodian environment.
• Experience in implementing software in large financial institutions across multiple sites.
• Experience in analyzing information/data, identifying patterns/anomalies, assessing implications, and formulating solutions.
• Experience and working knowledge of the implementation lifecycle and testing methodologies.
• Experience of liaising/working in a client environment.
• Experience with high-volume/large processing systems.
• Experience and appreciation of implementation into a production environment.
• Previous SQL/data query experience.
• Professional manner and excellent inter-personal skills.
• Strong problem-solving skills.
• Ability to produce high-quality documentation.
• Ability to manage priorities and effectively time manage.
• Ability and desire to learn/understand complex business processes.
• Self-motivated, robust, and able to work under pressure.
• Flexible approach to work in a growing entrepreneurial environment.

Qualifications: BA in Economics with 9 years of Experience

• Experience in a healthcare setting involving customer service to obtain working knowledge in practices involved in patient admissions and financial counseling, as well as services related to insurance verification and managing patient information
• Project Management experience
• Experience and proficiency in Microsoft Office products
• Equivalent combination of education and experience 
• Presentation and training experience 
• Strong understanding of the healthcare revenue cycle
• Superior collaboration and interpersonal communication skills, flexibility, and responsiveness
• Excellent documentation and communication skills
• Ability to manage multiple projects at different stages
• Be able to function in a complex, agile, fast-moving workplace and adapt to a changing environment

Qualifications: BS in Software Engineering with 6 years of Experience

• Experience working in a client service/customer service environment
• Business consulting experience.
• Strong client relationship skills, including the ability to influence clients and guide them to the best solution to help resolve their needs
• Proficient in the latest web technologies and working knowledge of various operating systems
• Excellent analytical and time management skills
• Excellent communication skills, both verbal and written
• Proficient in using Microsoft Office
• Ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills, and apply basic concepts in new situations

Qualifications: BA in International Business with 3 years of Experience

• Practical experience in software development programming languages, including  ASP.NET, C# / VB, HTML 5, AngularJS, JavaScript, SQL Server, Oracle
• Experience and knowledge in the MES or Opcenter product
• Working experience in manufacturing industries such as CPG, F&B, Life Science, Electronics, and Semiconductor.
• Good understanding of digital manufacturing IT systems around ERP, PLM, LIMS, WMS, FWB, and other Enterprise Systems is an added advantage.
• Working knowledge of SDLC and Source Code Management tools.
• Knowledge of UNIX/Linux command line (User level), SQL, and Office software
• Strong written and verbal communication skills, confident in dealing with customers at the executive level on business and technical topics.
• Strong analytical and conceptual skills
• Be able to learn new skills on the job
• Be capable of detailed software testing and support with a strong focus on quality
• Be able to work both within a team and on their own

Qualifications: BS in Data Analytics with 7 years of Experience

• Experience in managing (multiple) projects and presenting.
• Experience of working within a technical team/ role.
• Experience in analysing complex situations and defining solutions.
• Experience in managing relationships between internal and external stakeholders.
• Experience in managing Integrated/ Omnichannel payment solutions projects.
• Knowledge of Cloud Services, Salesforce, ITIL, and Agile Methodology.
• Working knowledge of Operating Systems, i.e., Windows, Linux, Android and iOS, and Microsoft Office Applications.
• Knowledge of APIs/ Java Environments/ SDK.
• Highly organised with a good eye for detail.
• Creative and forward-thinking with a good aptitude for problem-solving.

Qualifications: BA in Organizational Leadership with 9 years of Experience

• Business analysis or project management qualification
• Experience in a project management, client service, and/or business analysis-focused role, ideally gained within the financial services sector.
• Experience using JIRA, Confluence, or other project management software
• Experience using Tableau, Salesforce, or similar software.
• Financial services software experience
• Sound understanding of systems, data collection, and delivery, together with knowledge of software development processes and agile methodologies
• Strong communication skills, both written and oral, and professional presentation capabilities with an aptitude to collaboratively build effective internal and external business relationships.
• Ability to be creative and think strategically when it comes to understanding client requirements, problem-solving, and project management.
• Ability to work with integrity, professionalism, and a collaborative attitude.
• Ability to prioritize effectively and work under pressure to meet deadlines
• High level of attention to detail, together with good analytical skills and a responsive nature.
• Empathy and the maturity to own and learn from challenges.

Qualifications: BS in Industrial Engineering with 7 years of Experience

• Business analysis, software implementation, and/or IT consulting experience in applying technology to meet customer needs
• Experience driving requirements sessions and documenting business needs and processes
• Experience in IT Network Administration, Windows, MS Office, Confluence, Azure DevOps
• Downstream petroleum industry experience
• ERP/back office software knowledge (JDE, SAP, Oracle)
• Excellent customer-facing skills are required to help manage and facilitate the development and delivery of products
• Strong collaboration skills and the ability to work effectively with cross-functional teams and subject matter experts to take ideas from concept through implementation
• Ability to author project-facing deliverables in a clear, concise, and professional manner
• Ability to develop solutions to complex problems using both functional and technical approaches
• Ability to effectively communicate with all organizational levels, both orally and in writing
• Ability to make satisfied customers a priority, polite to all, and able to handle difficult customers with respect
• Highly adaptable to evolving and multi-tasking environments
• Solid team player with a positive attitude and a record of consistently meeting commitments and assigned tasks

Qualifications: BA in Communications with 8 years of Experience

• Project management training and/or experience 
• Previous customer service or client interfacing role
• Excellent written and verbal communication skills
• Strong organizational and presentation abilities
• Solid time management and organizational skills
• Strong analytical skills, attention to detail, dependability, and follow-through
• Computer skills, including familiarity with web-based applications and MS Office programs, solid understanding of Excel
• Ability to work in a fast-paced environment
• Ability to effectively solve problems by finding and using key resources
• Willingness to perform a wide variety of tasks and projects under the supervision
• High customer service orientation with the ability to develop strong internal relationships

Qualifications: BS in Cybersecurity with 4 years of Experience

• Experience in customer service or account management
• Previous experience in presenting and/or training complex information to a variety of audiences required
• Experience with underwriting, merchant onboarding, and payments facilitation
• Experience in a fast-paced production environment
• Experience in the Property Management industry
• ACH and Check 21 banking experience 
• Knowledge of Federal, State, and Financial Institution Regulations 
• Intermediate to advanced knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Excellent communication and interpersonal skills 
• General understanding of accounting principles
• Excellent verbal and written communication
• High level of organizational skills
• Strong organizational ability, able to handle multiple tasks simultaneously, detail-oriented
• Ability and desire to work within a team environment
• Be able to quickly analyze and troubleshoot problem issues
• Ability to lead, react, and respond to challenges calmly, and take initiative
• Be able to sit or stand for frequent periods in the same location, with some opportunity to move about
• Ability to work after regular business hours to guarantee deliverables are met
• Ability to recognize and escalate issues and risks to the manager
• Ability to work discreetly with confidential information
• Ability to learn and utilize new procedures and processes quickly
• Ability to develop, revise, and use a database to enter and revise client information

Qualifications: BA in Management Information Systems with 6 years of Experience

• Experience in a Customer Success/ Account Manager position
• Experience working with Web development frameworks, JavaScript, HTML, CSS, and REST API - GraphQL is an advantage
• Experience with software implementation projects.
• Experience with project management, business analysis, and Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience working in a Court or judicial environment.
• Industry experience in court operations or case management.
• Excellent client relationship skills, ability to form trust-based relationships with a variety of client stakeholders (business and technical), and to facilitate group problem solving
• Strong customer-facing and presentation skills with the ability to establish trust and credibility
• First-rate problem-solving skills.
• Superb written and verbal communication skills
• Ability to work in a high-volume environment
• Positive attitude, empathy, and high energy

Qualifications: BS in Operations Research with 7 years of Experience

• Previous implementation experience
• Project management experience, additional implementation experience, or a combination of both
• Experience working with CRM tools such as Salesforce, Microsoft Dynamics, etc. Salesforce experience.
• Experience with agile software development methodologies, Familiarity with the Commercial Capital lines of business.
• Product/application development and business analysis experience from inception through delivery, including requirements gathering and documentation, customer review/validation of requirements, prioritization and queue maintenance, and user acceptance testing.
• Experience with User Experience (UX) and User-Centered Design approaches
• Experience with User Interface design and workflow implementation
• Commercial Banking business process/sales process experience.
• Familiarity with Wholesale applications (e.g., WCIS, iHUB, GLUE)
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.
• Ability to think strategically and deliver tactically.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.

Qualifications: BA in Political Science with 9 years of Experience

• Software development or technical experience, financial services industry.
• Experience working directly with external customers
• Experience delivering high volume, mission-critical websites such as Online Banking, Bill Payment, or other financial industry applications
• Previous work experience with the banking and financial industry as it relates to Internet home banking applications.
• Language experience, including Java, SQL, JavaScript, and jQuery
• Basic knowledge of networks, including VPN’s, VM servers, load-balancing, and terminal services
• Strong working understanding of web applications
• Careful attention to detail in all aspects of the job.
• Excellent organizational, time management, problem-solving, and decision-making skills.
• Ability to perform successfully in a high-pressure, fast-paced working environment.
• Ability to understand code and resolve technical issues with on-premises and hosted client environments
• Ability to work under the guidance of senior team members.

Qualifications: BS in Applied Mathematics with 6 years of Experience

• PMP certification
• Agile methodology and/or ACP Certification
• Experience working with life sciences companies performing system implementation experience, either as a consultant, business or IT representative for Document Management (Documentum, OpenText, SharePoint), Registration Data Tracking Systems, XEVMPD, IDMP, SPL, eCTD
• Experience leading teams through hard decisions and negotiating compromises
• Direct experience with systems such as Veeva Vault, PAREXEL/ LIQUENT InSight, CSC Regulatory Tracker, ArisGlobal Register, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, CARA, Salesforce, Workday, Oracle, SAP, Lorenz Docubridge, Extedo eCTD Manager, Master Control, Trackwise, and other regulatory information management or submission publishing systems, etc.
• Consulting experience, working with a major system integrator or software vendor
• Previous SaaS/Cloud experience
• In-depth knowledge of drug development processes and regulatory information management or regulatory submissions, including Labeling, Submission Publishing, and/or Viewing systems
• Knowledge of Pharmaceutical, Biotechnology, and/or Medical Device and Diagnostics regulatory processes, data, and content
• Ability to collaborate and communicate excellently with diverse stakeholders and ensure delivery to a high degree of satisfaction
• Influential
• Technical abilities and willingness to “roll up sleeves” to design and implement a RIM solution
• Ability to work independently in a fast-paced environment
• Fluency in one or more of the following languages: German, French, Spanish, Italian

Qualifications: BA in Human Resource Management with 11 years of Experience

• Experience working as a developer, systems librarian or in a similar role.
• Experience working with REST APIs
• Experience working with data analysis and visualization tools like Tableau or similar software
• Experience in electronic resource management
• Understanding of Linked data concepts and applications
• Basic knowledge of programming and scripting
• Highly knowledgeable on current and proven library systems-related technologies and proactively seeks to gain knowledge and understanding of evolving technologies that could have a positive impact on current systems, software, data, and tools.
• Project management and presentation skills.
• Professional English skills
• Be able to effectively communicate and present library and technical concepts to technical and non-technical professionals.
• Ability to attend online meetings during business hours (eastern - pacific)

Qualifications: BS in Finance with 5 years of Experience

• Experience in a similar implementation role working with EHS Risk solutions, implementing medium to large-sized projects.
• Prior experience managing, implementing, or supporting business workflow with commercial web-enabled database software systems, software configuration or development on web-enabled database applications. 
• Experience in developing detailed technical configuration documentation based on the client's business processes
• Knowledge of database configuration and maintenance utilizing either SQL or Oracle.
• Excellent problem solver with the ability to prioritize multiple projects at one time.
• Excellent interpersonal, written, and verbal communication skills
• Ability to work successfully with both internal team members and external clients to ensure client projects are met on time.
• Proactive self-starter who can meet the demands of this hands-on role. 

Qualifications: BA in Project Management with 8 years of Experience

• Experience in legal software implementations, project life cycles and software implementation methodologies.
• Experience and knowledge of Contract Express
• Experience working in a legal department or firm
• Consultant experience, particularly understanding client requirements, explaining the best practice approach for an implementation and understanding the client's need for process efficiency.
• Experience with legal technology tools (such as HighQ)
• Experience in project management (e.g., PMP, PRINCE2)
• Good understanding of modern office technologies, especially Microsoft Word.
• Familiarity with Contract Express offerings
• Good knowledge of internal systems, processes, and technical policies
• Understanding of project management principles
• Strong teamwork and ability to effectively collaborate with colleagues.
• Effectively communicate project status and progress to all relevant team members, customers and other stakeholders.
• Ability to multitask and handle deadline pressures.
• Capable of learning, understanding, and communicating higher-level technical information

Qualifications: BS in Supply Chain Management with 6 years of Experience

• Work experience in Customer Service or Consulting.
• Implementation experience either as a consultant, business, or IT representative, Document Management systems (Documentum, OpenText, SharePoint), Registration Data Tracking systems, UDI tracking systems, eCTD or Submission Publishing systems
• Experience in Services Delivery Management and Pre-Sales presentations with SaaS/Cloud
• Experience with Human Resources and Project Coordination or facilitation 
• Experience working in a client service/customer service environment
• Military experience (including teamwork, adaptability, organization, and follow-through)
• Regulatory Affairs, Regulatory Operations, or Post Market Surveillance experience in the Medical Devices or Diagnostics space
• Familiarity with MedTech Quality Systems regulatory requirements and guidelines, including ISO 13485, 2017/745, 2017/746, 21 CFR Part 11, GAMP
• Knowledge of product development and regulatory submissions processes.
• Ability to work overtime hours during peak seasons
• Ability to be fully bilingual (English/Spanish)
• Ability to build team and client relationships, identify solutions, and desire to achieve success.

Qualifications: BA in Marketing with 8 years of Experience

• Implementation experience with Time and Absence software solutions or systems, such as Workday, SAP, Oracle, PeopleSoft, ADP, or similar applications, either as a consultant with a professional services company or as an internal consultant.
• Experience deploying multiple projects simultaneously.
• Experience working in the Hospitality Industry (Hotels and Restaurants)
• Experience as a user of POS systems, such as Simphony various versions, MICROS 3700/8700/9700/e7, RES
• Technical experience as it relates to installing Hardware and troubleshooting that Hardware
• Knowledge of cloud-based software systems
• Knowledge of 3rd party interfaces
• Excellent verbal and written communication skills.
• Ability to conduct business analysis and requirements gathering.
• Ability to learn technology quickly through instruction and self-training.
• Passion for customer service.

Qualifications: BS in Management Engineering with 7 years of Experience

• Technical background, such as computer science, software engineering, or computer security
• Experienced with both mobile (iOS, Android) and server/SaaS (REST)
• Experience in government, banking, or similar industries
• Experience in Finance in the Order to Cash space for this position, including Accounts Receivable, Collections, Dispute Management, Credit Risk Management, Cash Application, etc.
• Experience working on software implementation projects.
• Experience with IT processes, basic knowledge of SQL, scheduling and running application jobs, troubleshooting issues via log files and researching knowledge bases, and being a liaison between the business and IT teams.
• Experience working with GETPAID.
• Knowledge of identity verification technologies and solutions, including trust frameworks and related standards in the UK
• Knowledge of biometrics (especially facial) 
• Superior analytical skills, with the ability to translate analysis into recommendations
• Ability to work collaboratively in a team environment
• Ability to communicate complex ideas effectively, both verbally and in writing, in English and Dutch

Qualifications: BA in Sociology with 10 years of Experience

• Accounting knowledge or some Finance-relevant qualification.
• Experience in software implementation or Consulting.
• Experience in the SaaS industry
• Experienced in customer-facing presentations and have a consistent record of working with senior leaders.
• Excellent multi-tasker and thrive in a fast-paced, ever-changing environment.
• Strong analytical and problem-solving skills. 
• Excellent interpersonal and communication skills (both oral and written)
• Strong attention to detail
• Good spoken/written English and working knowledge of other languages would be considered, along with native Spanish skills.
• Ability to demonstrate some use of technology, e.g., configuring/implementing software
• Ability to see problems objectively (e.g., from clients’ viewpoint).
• Ability to work in a team-oriented environment

Qualifications: BS in Artificial Intelligence with 4 years of Experience

• Experience in HR and/or payroll, application, and a working knowledge of time and attendance
• Experience in a project management role, implementing either SaaS payroll or HRIS systems.
• Experience conducting online training sessions
• Accounting experience (QuickBooks, Xero, Microsoft Dynamics, GP, Sage)
• Experience working within an agile framework to deliver implementations to customers
• Excellent project and time management skills, and enjoy a good to-do list
• Solving problems and having the ability to think outside the box
• Ability to think analytically with a good understanding of technical jargon
• Be able to take a friendly approach to teaching all levels of end users.
• Be able to motivate others to learn.

Qualifications: BA in Psychology with 6 years of Experience

• Experience in support or training on healthcare software applications
• Prior experience with web/cloud-based software and/or CRM databases
• Experience in pre-sales support and enterprise solution implementation 
• Technical Knowledge on IoT, BIM, Cloud Platform, Enterprise Software
• Knowledge and Experience in CAFM/IWMS/FMIS software and supported processes
• Advanced knowledge of home health, home care, hospice, or palliative care
• Understanding of Medical Billing through Medicare, Medicaid, and General Insurance avenues
• Ability to analyze and solve complex problems
• Passion for training and educating organizations on the application of software solutions.

Qualifications: BS in Business Analytics with 8 years of Experience