Job Summary: 

• Lead client projects in the areas of brand strategy, consumer insights, customer segmentation, innovation, growth strategy, and organizational change
• Maintain accountability for the timeliness/quality of work and project profitability and staffing resource allocations
• Delivering client work on time, within budget, and contributing to the content and thought leadership of the client deliverable
• Lead brainstorming sessions and consumer workshops
• Develop, manage, and cultivate long-term client relationships
• Mentor and train junior staff on technical skills and client preparedness
• Lead and oversee internal growth and firm development activities
• Successfully drive projects into execution
• Lead technology-based discussions with insurance customers
• Maintain direct relationships with insurance customers, account management, and upselling
• Work cross-functionally with a broad range of team members within the product, engineering, marketing, sales, and legal

Skills on Resume:

• Brand Strategy (Hard Skills)
• Consumer Insights (Hard Skills)
• Project Management (Hard Skills)
• Leadership (Soft Skills)
• Client Relationship Management (Soft Skills)
• Mentoring and Training (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Innovation and Growth Strategy (Hard Skills) 

Job Summary: 

• Allocation of accounts to EMs given the nature of the engagement, location, best fit, and workload
• Take responsibility for the weekly review of RAG reports
• Be responsible for the maintenance and monitoring of forecasts
• Request and track account improvement plans with EMs for accounts under performance management
• Check ways of working are defined and followed in terms of people, processes, and tools
• Provide clarity of roles and responsibilities across engagements promoting consistency and strong client communication
• Ensure engagements generate suitable artifacts for change, client meetings, and agreements with evidence of timely follow-up
• Promote lean and effective ways of working, and adopt good practice
• Applying gated processes from pre-sales through to delivery
• Propose suitable engagement models with balanced teams
• Oversee account initiation and transition to BAU with assessment against the transition balanced scorecard
• Validate periodic succession planning is effectively undertaken to balance the needs of the client, individuals, and the group.
• Track and manage underbills and FOC costs
• Take responsibility for the overall quality of service provided to clients

Skills on Resume:

• Account Allocation (Hard Skills)
• Forecasting (Hard Skills)
• Performance Management (Hard Skills)
• Process Improvement (Hard Skills)
• Client Communication (Soft Skills)
• Change Management (Hard Skills)
• Resource Management (Hard Skills)
• Quality Assurance (Hard Skills) 

Job Summary: 

• Understanding client perspective.
• Resolve, report, and escalate concerns to avoid major issues
• Participate in internal account reviews and on-request client reviews
• Group and client meet contractual obligations and the service is delivered within the agreed commercial framework
• Take responsibility for EM's support and timely and accurate invoicing
• Produce weekly/monthly reports
• Employ appropriate and timely escalation
• Organize and manage checkpoint and review meetings
• Identify and arrange client meetings
• Identify and arrange internal meetings/reviews
• Direct Line Manager 3+ Engagement Managers
• Oversee a portfolio of 20+ clients and projects
• Drive project teams for 5-100 FTEs

Skills on Resume:

• Client Relationship Management (Soft Skills)
• Issue Resolution (Soft Skills)
• Account Reviews (Hard Skills)
• Contract Management (Hard Skills)
• Invoicing (Hard Skills)
• Reporting (Hard Skills)
• Escalation Management (Soft Skills)
• Team Leadership (Soft Skills) 

Job Summary: 

• Take responsibility for increasing customer satisfaction
• Own and manage the delivery projects
• Acquire business context and knowledge about the customer
• Facilitate the creation of the project vision and ensure alignment on the implementation
• Help validate User Stories and Acceptance Criteria in alignment with the business, promoting convergence and simple, pragmatic solutions
• Act as a delivery process coach
• Manage the backlog in tight cooperation with the customer product owner
• Act as the product owner (on agreement with the customer)
• Represent the business needs of the delivery team
• Manage engagement topics (change requests, status reports, risks, budget and resources)
• Conduct functional testing and feature delivery demos and collect feedback
• Continuous monitoring and improvement, through sprint retrospectives
• Ensure proper project handover

Skills on Resume:

• Customer Satisfaction Management (Soft Skills)
• Project Delivery (Hard Skills)
• Business Knowledge Acquisition (Hard Skills)
• Vision Creation and Alignment (Soft Skills)
• User Story Validation (Hard Skills)
• Delivery Process Coaching (Soft Skills)
• Backlog Management (Hard Skills)
• Functional Testing (Hard Skills) 

Job Summary: 

• Support the Customer’s program director by overseeing the delivery of their vision for the program
• Manage the overall engagement and relationships with Customers on a program of work.
• Work closely with the most senior stakeholders
• Work with Sales to win client business and create plans and approaches for delivery of desired customer outcomes
• Manage dependencies of varying complexity, potentially planning and feeding into larger programs and portfolios
• Remove blockers and manage risks, commercials, budgets, billing, and people
• Balance objectives and redeploy people and resources as priorities change
• Responsible for understanding, managing, and communicating between complex stakeholder groups, balancing priorities
• The primary escalation point for the program and must have an awareness of the bigger picture
• Monitor progress on commitments and quality
• Adherence to the agreed delivery processes

Skills on Resume:

• Program Management (Hard Skills)
• Stakeholder Relationship Management (Soft Skills)
• Sales and Business Development (Hard Skills)
• Risk Management (Hard Skills)
• Resource Allocation (Hard Skills)
• Conflict Resolution (Soft Skills)
• Communication (Soft Skills)
• Process Adherence (Hard Skills)

Job Summary: 

• Lead on developing and implementing a detailed Involvement delivery plan based on the Communications, Engagement, and Involvement strategy
• Establish Involvement priorities and embed Involvement.
• Develop relevant documentation for these tasks.
• Documenting progress and evaluating Involvement in DataLoch to deliver continuous improvement.
• Provide advice and input to those wanting to access DataLoch curated data to ensure meaningful Involvement.
• Develop novel methods and deliver training to researchers (this could include lay volunteers, academics, NHS, third sector, and industry).
• Own the delivery of the wider external communication plan, using new and existing channels, including maintenance of the DataLoch website.
• Coordinate dissemination including via conference presentations, workshops, and social media.
• Lead on developing a long-term delivery plan for Involvement, in collaboration with key partners in the NHS. 
• Ensure patient and public involvement are embedded in all activities and that there is a meaningful dialogue with patients and the public.
• Work with the Communications Officers within the University to ensure communications plan milestones are met.
• Be responsible for the overall coordination of Involvement across DataLoch, reporting regularly to the Programme Lead and project team.
• Take the lead and use initiative in resolving most problems related to Involvement supported by the Programme lead and Leadership team when necessary.
• Use initiative and experience to contribute to the development and implementation of the Communications, Engagement, and Involvement strategy, providing advice and guidance to partners.
• In collaboration with the project team, establish the metrics to be tracked for integrating Involvement.

Skills on Resume:

• Strategic Planning (Hard Skills)
• Documentation (Hard Skills)
• Data Analysis (Hard Skills)
• Training Development (Hard Skills)
• Communication (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Problem Solving (Soft Skills)
• Project Coordination (Hard Skills) 

Job Summary: 

• Manage multiple customer projects and ensure all deliverables are completed on time by respective parties (typically 4-8 engagements at a time)
• Construct detailed implementation plans which include the scope of the project, and key deliverables, and required to ensure buy-in from prominent client stakeholders
• Consistently update all internal and customer stakeholders on progress and roadblocks 
• Maintaining alignment and transparency, while continually driving the project forward to meet established deadlines
• Manage project budget, including tracking time of self and team
• Develop and foster long-term relationships with customers, built upon trust and having their best interests at heart.
• Managing expectations and navigating through challenging conversations
• Coordinate with cross-functional teams to deliver against defined timelines and partner closely with customers to ensure success
• Mitigate any potential project risks while escalating issues to appropriate parties with the appropriate urgency both internally as well as with key customer stakeholders
• Drive customers to best practice recommendations of business processes for Transcepta
• Relay product features and enhancements through clear requirements to product and engineering teams
• Conduct regular training with customers, enabling them on the different functions within the software that is customizable to their unique workflows
• Speak to the advantages of the product versus the competition, and show knowledge of common industry nomenclature

Skills on Resume:

• Project Management (Hard Skills)
• Implementation Planning (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Budget Management (Hard Skills)
• Relationship Building (Soft Skills)
• Risk Management (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Product Training (Hard Skills)

Job Summary: 

• Deliver HR interventions to support the strategic direction of the business area while ensuring the people strategy/approach is aligned across the business unit
• Support the Functional Directors to achieve short and long-term strategic objectives by delivering plans and initiatives through Human Resources Business Partnering
• Coach leaders and drive the ongoing development of people capability in the line management population
• Support and effectively manage organizational change to ensure strategic business objectives are met
• Identify and evaluate Organisation Design and propose changes to improve business efficiency
• Cross-functional working with the Centre of Expertise and Shared Service teams and wider HR community to deliver people strategies/initiatives in the areas of Organisation and Capability
• Support the Head of Human Resources with the Business area's short and long-term workforce forecasting demand planning
• Work with workforce planning and Human Resources Business Partners to achieve future business requirements
• Use workforce analytics to identify opportunities to improve business performance
• Undertake any other work as directed by their line manager in connection with their job as may be requested

Skills on Resume:

• HR Business Partnering (Soft Skills)
• Coaching and Leadership Development (Soft Skills)
• Organizational Change Management (Hard Skills)
• Organization Design (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Workforce Planning (Hard Skills)
• Workforce Analytics (Hard Skills)
• Strategic Planning (Hard Skills) 

Job Summary: 

• Be the collection of processes used to track, oversee, and organize every interaction between a customer and service throughout the customer journey.
• Improve customer experience globally, by engaging customers and facilitating growth.
• Take ownership of customer relationships and retention, this includes tasks such as traveling to and leading customer meetings and having regular contact with the customers.
• Keep accurate records and document actions from customer meetings as appropriate
• Serve as an escalation point for Customers, and serve as a liaison to other internal departments and stakeholders.
• Deal efficiently and proactively with customer's issues, this includes understanding the resources required and time required to resolve the issue internally.
• Develop service procedures, policies, and standards ensuring flexibility and continuous improvement, this includes the coordination of surveys to understand customer satisfaction metrics.
• Work with the rest of the customer experience team to organize customer events and a yearly internal company-wide event
• Understand and know the different areas of the business to draw on resources and the people who have formed relationships when necessary.
• Proactively provide feedback across departments regarding customer feedback and user experience

Skills on Resume:

• Customer Relationship Management (Soft Skills)
• Customer Experience Improvement (Soft Skills)
• Meeting Facilitation (Soft Skills)
• Issue Resolution (Soft Skills)
• Service Procedure Development (Hard Skills)
• Customer Satisfaction Analysis (Hard Skills)
• Cross-department Collaboration (Soft Skills)
• Feedback Management (Soft Skills) 

Job Summary: 

• Liaise with clients on upcoming, current, and recently completed tactical engagements
• Develop and maintain strong working relationships with clients to help increase the revenue stream outside of new business, ensuring that this ties up with the F-secure model
• Have a firm understanding of the account strategy for key accounts and support the Account Directors with key account development and strategy
• Work with the Account Director, consultants, and the client to produce proposals, statements of work, and project briefs
• Plan and schedule projects to manage client satisfaction, consultant workloads, and skills development
• Produce regular and ad-hoc reports on capacity, utilization, and revenue for the Practices and assist the Heads of Practice in reporting to the business on revenue, resource, and business risk
• Work closely with all areas of the business, specifically the consultants and the Account Director to identify and implement continuous improvement
• Manage change requests and escalate commercial issues as appropriate to the Account Directors
• Review project delivery process to ensure that client expectations are met in terms of service and delivery
• Interpret and develop procedures to meet client-specific contractual requirements and service delivery procedures
• Continually review delivered projects for clients to verify recognized income and ensure invoicing is completed on time
• Regularly attend and contribute to client Strategic Account Reviews
• Work closely with business areas to ensure that all internal systems are always up to date and accurately reflect the business position
• Be responsible for multiple accounts/clients and their projects, as well as the growth of the
• Ensure that compliance status is maintained and assist in the implementation of any future compliance requirements
• Mentor new members of the Engagement Manager's team

Skills on Resume:

• Client Relationship Management (Soft Skills)
• Account Strategy Development (Hard Skills)
• Proposal Writing (Hard Skills)
• Project Planning and Scheduling (Hard Skills)
• Reporting and Analysis (Hard Skills)
• Continuous Improvement (Soft Skills)
• Commercial Issue Management (Soft Skills)
• Mentorship (Soft Skills)