ENGAGEMENT MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 02, 2025 - The Engagement Manager possesses extensive experience in customer-facing roles, strong networking and relationship-building skills combined with a results-driven and self-organized approach. This role demands expertise in IT Service Management, SAP Basis, SAP Application, cloud architecture, and hands-on proficiency in SAP upgrades and infrastructure updates. Proficiency in project management, ITIL, Lean Fundamentals, and cross-functional collaboration ensures effective escalation handling and seamless operations in diverse cultural and technical environments.

Essential Hard and Soft Skills for a Standout Engagement Manager Resume
  • Project Management
  • Client Relationship Management
  • Data Analysis
  • Financial Management
  • Contract Negotiation
  • Strategic Planning
  • CRM Tools
  • Business Development
  • Risk Management
  • Resource Allocation
  • Communication
  • Leadership
  • Problem-Solving
  • Emotional Intelligence
  • Adaptability
  • Collaboration
  • Time Management
  • Conflict Resolution
  • Decision-Making
  • Empathy

Summary of Engagement Manager Knowledge and Qualifications on Resume

1. BA in Business Administration with 4 years of Experience

  • Equivalent work experience, preferably in business or related field
  • Relevant experience implementing solutions, driving customer success and engagement, and helping to solve technical problems
  • Experience with escalation management and innovative problem-solving skills with creative ability to overcome challenges
  • Strong organizational and project management skills
  • Ability to multitask and handle multiple projects simultaneously
  • Excellent written and verbal communication skills, including the ability to work with customers and internal stakeholders
  • Work experience or training in a SaaS or commercial software product environment
  • Experience with Salesforce, Slack, and Google Docs
  • P&C Insurance working experience
  • Analytical and strategic mindset to understand how to convert customer’s objectives and business goals into actionable use cases and a tangible project plan

2. BA in Economics with 2 years of Experience

  • Experience in the banking industry with a software solutions provider or consultancy firm
  • Can demonstrate a proven track record in project work
  • Interest in FinTec market developments and strategic understanding of the financial industry
  • Ability to work independently with no supervision and guidance
  • Ability to motivate people and to influence internal and external key stakeholders
  • Comfortable with innovation and change
  • Excellent presentation, writing, and speaking skills, combined with well-developed social skills
  • Demonstrable analytical, interpretative, and problem-solving skills
  • Excellent written and spoken German and English and preferably other languages
  • The willingness to travel

3. BA in Communications with 7 years of Experience

  • Experience with understanding retail, digital, CRM/loyalty analytics space.
  • Proven record of driving results in a high-growth company environment.
  • Strong team management skills
  • Demonstrated record of success in a goal-oriented, highly accountable, business environment.
  • Ability to collaborate and work effectively with another team - Account Management, Delivery, Product Management, Analytics, etc.
  • Professional demeanor, superior phone skills, excellent presentation, verbal and written communication skills
  • Deep understanding of industry issues, a vision for growth, and a passion for building the company's position in the industry
  • Ability to adapt to a changing environment quickly and easily.
  • Ability to prioritize tasks and manage time efficiently, showcasing a high level of self-initiative and self-motivation.
  • Experience with managing clients, stakeholders, and cross-functional teams.
  • Proven people, business and project leadership, negotiation experience
  • Ability to understand, anticipate, and react to competitive market requirements, industry opportunities, and constraints.

4. BA in Finance with 3 years of Experience

  • Experience in Project Management/Engagement Management managing enterprise customers in Professional Services or Consulting Firm
  • Hold PMP Certification
  • Experience working in sizable/multi-disciplined teams and leading staff
  • Team player willing to work in an international environment and be part of a global team Works effectively in a dynamic environment with changing priorities
  • Results-oriented, prioritizes work activities, and plans, and stays organized to meet commitments
  • Excellent presentation, communication (oral and written), and relationship-building skills, across all levels of management
  • Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology
  • Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports
  • Loves to work in a fast-growing and dynamic environment and can keep pace with constant change.
  • Ability to take ownership, work under pressure and meet deadlines on time

5. BA in Marketing with 6 years of Experience

  • Experience in the enterprise, full-lifecycle project management in successful consultative selling and account development of Commercial Enterprise accounts.
  • Proven leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating, and closing deals.
  • Strong financial and business acumen with an understanding of a multi-faceted business operation.
  • Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers.
  • Strong understanding of business environments and challenges of IT operations in an enterprise-level corporation.
  • Excellent oral, and written communication and presentation skills
  • An ability to present technical issues to C-Level Executives and non-technical audiences.
  • Highly organized, detail-oriented, and excellent time management skills
  • Able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
  • Ability to approach customer and sales requests in a proactive and consultative manner, listen and understand user requests and needs, and effectively deliver.
  • Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment.

6. BA in Project Management with 5 years of Experience

  • Proven IT consulting experience
  • Experience leading CX projects
  • Experience with large Salesforce Service Cloud or Genesys contact center implementations
  • Experience managing a consulting team on a day-to-day basis to create client deliverables
  • Ability to articulate and compare alternative approaches drawing from previous engagements and recommended solutions
  • Ability to independently develop CX strategies based on strong analytical skills and business knowledge
  • Ability to generate CX solution architectures based on strong analytical skills and technical knowledge
  • The ability to independently scope and size CX projects
  • Experience conducting business requirements definition sessions with client staff
  • Willing to travel through the USA - a combination of onsite and remote work

7. BA in Organizational Leadership with 12 years of Experience

  • Experience working in an IT Professional Services or consulting organization supporting Fortune 500 companies across multiple industries.
  • Hands-on experience in managing and delivering enterprise-level IT projects.
  • Experience leading other project managers to deliver a program with multiple and concurrent projects.
  • Leadership experience managing technical projects consisting of 8 or more people totaling over a $1,000,000 budget.
  • Has managed engagements using both Waterfall and Agile/Iterative methodologies.
  • Has led Agile teams as a ScrumMaster using the Scrum methodology.
  • Understanding of the value proposition of the public cloud and has managed a cloud migration engagement (IaaS, PaaS, SaaS).
  • Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.
  • Competency in Microsoft Office suite, Agile, and Project Management toolsets (JIRA, Confluence, Rally, VersionOne, and/or MS Project).
  • Has one active project management certification (e.g., PMP, PMI, CSM, PRINCE2, etc.)
  • Ability to travel to customer locations (across Southeast Asia).
  • Proven track record of increasing project scope and complexity.
  • Demonstrated ability to successfully manage multiple and concurrent projects/customers.
  • Strong communication and presentation skills.

8. BA in Organizational Leadership with 4 years of Experience

  • Related experience in Supply Chain/Operations Management/Business Management
  • Experience leading projects in a reputable consulting firm.
  • Prior experience in the Retail/Consumer Goods industry
  • Demonstrate project management skills and past successes, including cross-organizational program management
  • Exceptional problem-solving and root-cause identification skills
  • Strong analytic and decision-making abilities
  • Solid understanding of logistics, manufacturing process, forecast planning, and supply chain management
  • Able to work under pressure and willing to take on new challenges
  • Be curious, are naturally very structured
  • Able to travel approximately 60%

9. BA in Human Resource Management with 5 years of Experience

  • Work experience in a customer-facing role (consulting, IT services, etc.)
  • Excellent customer focus, with networking and relationship-building abilities
  • Must be results-driven, self-organized, and decision-making
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
  • Knowledge of Project Management Fundamentals, ITIL, and Lean Fundamentals
  • Cloud architecture and IT technical infrastructure know-how
  • Technical and application expertise for different cloud solutions (min. HEC and S/4HANA)
  • Understanding of escalation handling and procedures
  • Experience in working with cross-cultural and cross-functional teams or individuals
  • Proficiency in English (Written and verbal), and/or additional (local) languages

10. BA in Management Information Systems with 8 years of Experience

  • Experience delivering implementations or consulting services, including team leadership and active involvement in shaping and scoping large and complex implementation projects
  • Working experience in Pharmaceutical or Healthcare industries, specialty pharmacy
  • Extremely strong client management skills that encompass an analytical and strategic lens
  • Demonstrates technical and/or functional aptitude, and ability to engage with architects or SMEs in pre-sales activities.
  • Ability to influence a group audience, facilitate solutions, and lead discussions, such as client journey mapping, phased roadmaps, and executive-level requirement gathering sessions
  • Ability to analyze problems and understand the necessary components of a solution through planning, cost/benefit analysis, testing, and reporting
  • Conveys information clearly and effectively through both formal and informal documents and presentations
  • Working knowledge of process flows, journey diagrams, blueprints
  • Demonstrates leadership and ability to provide direction
  • Ability to manage business expectations with a delivery-focused approach
  • Experience working in discovery and program design
  • Experience in interfacing with clients, operations, and cross-functional software teams
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