Job Summary: 

• Create and maintain contacts in internal CRM
• Use data sources and professional sites to ensure details are accurate and up to date
• Manage scorecard requirements and deadlines
• Ensure key contacts can be identified for partners
• Maintaining team documents in the database
• Collaborate with the wider sales team to drive data cleanliness
• Ensure that the subscription rate information is accurate and up-to-date
• Contribute to the scheduling of mass emails
• Manage reminder notifications to late payers

Skills on Resume: 

• Contact Management (Hard Skills)
• Data Accuracy (Hard Skills)
• Scorecard Management (Hard Skills)
• Key Identification (Hard Skills)
• Document Maintenance (Hard Skills)
• Data Collaboration (Soft Skills)
• Subscription Tracking (Hard Skills)
• Email Scheduling (Hard Skills)

Job Summary: 

• Develop and maintain strong partnerships with key business and technology team members
• Design, build, and execute marketing campaigns in CRM systems supporting all online and offline channels
• Perform campaign data analysis and quality control to verify campaign requirements
• Work with CRM system vendors and internal partners to manage, plan, test, and implement feed changes, system enhancements, and upgrades
• Gather requirements from stakeholders and interpret requests into campaign deliverables
• Develop project timelines/roadmaps and negotiate priorities for various CRM initiatives
• Heavy collaboration with various CRM Ops partners such as I&T, marketing teams, data vendors, mail house, Customer Service, Store Ops
• Work closely with the Director to deliver against team and company goals
• Develop and maintain tools, processes and reliable data
• Collaborate with the Analytics/Reporting team to confirm campaign reporting/tracking objectives
• Optimize processes, campaigns, and workflows to improve efficiency and increase output
• Maintain proactive and responsive communications with leadership and partners through project and activity status reports, and escalations
• Coordinate campaign deliverables to internal and external end users

Skills on Resume: 

• Partnership Development (Soft Skills)
• Campaign Execution (Hard Skills)
• Data Analysis (Hard Skills)
• System Management (Hard Skills)
• Requirement Gathering (Soft Skills)
• Project Planning (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Process Optimization (Hard Skills)

Job Summary: 

• Work with the project team on implementation deliverables
• Providing CRM expertise to facilitate delivery
• Prepare documentation to support the operational process and handover
• Drive the implementation and documentation of the necessary business controls
• Post implementation and handover, the role will evolve and to become the Business Operational owner for the CRM product
• Gatekeeper of business controls and changes utilizing CRM (FolioMetrics)
• Full awareness of processes utilized across FolioMetrics
• Changes to enable new investments, to avoid process disruption (Business change response)
• Act as gatekeeper for changes with FolioMetrics on bugs/enhancements

Skills on Resume: 

• Implementation Support (Hard Skills)
• CRM Expertise (Hard Skills)
• Process Documentation (Hard Skills)
• Control Implementation (Hard Skills)
• Operational Ownership (Soft Skills)
• Change Management (Soft Skills)
• Process Awareness (Hard Skills)
• Issue Liaison (Soft Skills)

Job Summary: 

• Support the planning and execution of retention activities across e-mail marketing, push and in-app notifications (editorial and automation)
• Assist with the execution of automated CRM lifecycle campaigns and journeys
• Support the coordination and analysis of local campaigns to ensure local relevancy while delivering a global strategy
• Assist with brief creation and partner with the content and creative teams to ensure the output is aligned with the business and strategic brand objectives
• Identify test and learn opportunities (A/B tests) to continuously improve the effectiveness of communications, segments, and channels
• Focus on campaign and journey optimization to drive engagement and customer lifetime value
• Measure and evaluate the performance of CRM campaigns and support report development
• Partner with Growth Management cross-functional teams to execute CRM strategy and roadmap

Skills on Resume: 

• Retention Support (Hard Skills)
• Lifecycle Execution (Hard Skills)
• Campaign Coordination (Soft Skills)
• Creative Alignment (Soft Skills)
• A/B Testing (Hard Skills)
• Journey Optimization (Hard Skills)
• Performance Evaluation (Hard Skills)
• Strategy Execution (Soft Skills)

Job Summary: 

• Develop and support custom applications and objects within Microsoft Dynamics CRM/ Dynamics 365 CE
• Work across all aspects of CRM software to include
• Identify and implement third-party applications to enhance and support the CRM system
• Perform CRM application testing of configurations and customizations
• Lead and/or participate in analysis sessions with departments to determine business issues/needs for new CRM development
• Extend the capability of CRM through the creation of new entities, forms, workflows and reports
• Design business processes and integrations between the CRM application and other applications
• Perform data migration activities
• Integrate data and create reports utilizing SQL Server Suite
• Implement development standards, methods and procedures for quality control activities
• Coach and mentor more junior developers on the team

Skills on Resume: 

• Custom Development (Hard Skills)
• System Enhancement (Hard Skills)
• Third-Party Integration (Hard Skills)
• Application Testing (Hard Skills)
• Business Analysis (Soft Skills)
• Workflow Design (Hard Skills)
• Data Migration (Hard Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Develop and implement strategic automated lifecycle messaging through various channels such as email, in-app messaging and push
• Collaborate with Marketing Product to build out modelling and segmentation capabilities
• Review existing lifecycle messaging flow to improve and increase their contribution to retention, product adoption, revenue per user and growth
• Analyse customer behaviour, insights and data to spot trends and learnings that’ll be used for creating optimized life-cycle improvements
• Own and leverage CRM tool provider relationships to maximise impact and growth for the business
• Stay on top of trends and opportunities in the automation and lifecycle marketing industry
• Lead, manage, and grow a team of specialists within the performance organization

Skills on Resume: 

• Lifecycle Messaging (Hard Skills)
• Segmentation Strategy (Hard Skills)
• Flow Optimization (Hard Skills)
• Behavior Analysis (Hard Skills)
• Tool Management (Hard Skills)
• Industry Awareness (Soft Skills)
• Team Leadership (Soft Skills)
• Growth Strategy (Soft Skills)

Job Summary: 

• Manage the day-to-day delivery of email campaigns for the Commerce team (including the use of software such as Adobe Campaign and CACI Email Studio)
• Provide regular, detailed campaign reporting on all Commerce CRM activities
• Manage and manipulate large data sets for use across various marketing channels
• Provide operational support for the delivery of email test plans, report on results and make recommendations for ongoing optimisation
• Liaise with design teams to coordinate proofing and approvals from stakeholders
• Manage the training and onboarding of new stakeholders in the email production process
• Monitor and advise on email deliverability using Return Path
• Provide email best-practice advice to non-specialist stakeholders

Skills on Resume: 

• Email Management (Hard Skills)
• Campaign Reporting (Hard Skills)
• Data Handling (Hard Skills)
• Test Optimization (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Training Support (Soft Skills)
• Deliverability Monitoring (Hard Skills)
• Best-Practice Guidance (Soft Skills)

Job Summary:

• Support senior team members and planners in the delivery of work across CRM
• Ideate and execute on engagement and retention strategies across multiple channels, including email and app marketing
• Write personalized copy for marketing campaigns
• Analyze, optimize and report on KPIs
• Support Lead CRM Planner in collaboration with workstreams across Social and CRM
• Ensure work is to the highest possible standard, with constant innovation across all deliverables
• Research and assess technology solutions and processes to improve capabilities
• Contribute insights and strategic thinking to all areas of the business (creative, technology, media, data)
• Liaise with suppliers when relevant
• Support business users with ad hoc requests for reports and dashboards
• Manage, review and update Chatter groups

Skills on Resume: 

• Team Support (Soft Skills)
• Engagement Strategy (Hard Skills)
• Copywriting Skills (Hard Skills)
• KPI Analysis (Hard Skills)
• Cross-Channel Collaboration (Soft Skills)
• Innovation Focus (Soft Skills)
• Tech Research (Hard Skills)
• Insight Contribution (Soft Skills)

Job Summary: 

• Build a deep understanding of the customer base and the customer journey 
• Identify core customer insights to drive effective audience segmentation, targeting, and communications planning
• Develop cross-channel (e.g., email, push, in-app) plans to achieve business objectives
• Design, implement and optimize personalized campaigns and automated flow strategies based on customer segmentation to encourage customer retention and loyalty
• Oversee and manage daily CRM operations and communications
• Design and conduct ongoing A/B testing in segmentation and messaging to optimize and increase the effectiveness of CRM
• Collaborate with the analytics team to develop dashboards/insights against KPIs and benchmarks and propose action plans
• Support the implementation and updates of the CRM platform structure and architecture, ensuring it works seamlessly across the organization

Skills on Resume: 

• Customer Insight (Hard Skills)
• Audience Segmentation (Hard Skills)
• Channel Planning (Hard Skills)
• Campaign Optimization (Hard Skills)
• CRM Operations (Hard Skills)
• A/B Testing (Hard Skills)
• KPI Reporting (Hard Skills)
• Platform Support (Hard Skills)

Job Summary: 

• Responsible for developing a CRM roadmap
• Produce dynamic, aesthetically pleasing newsletters in addition to generating tailored reports
• Responsible for designing and deploying email campaigns, creating HTML email templates, monitoring email quality, testing templates and emails to ensure that they are compatible across different email clients
• Developing targeting strategies to deliver personalized consumer experiences
• Working cross-functionally to deliver efficient and effective customer acquisition campaigns
• Measuring results, identifying trends and building ongoing recommendations to improve performance
• Presenting and interpreting campaign results to the broader marketing team
• Aligning the email marketing strategy with commercial plans
• Building a quality first-party database

Skills on Resume: 

• CRM Roadmapping (Hard Skills)
• Newsletter Production (Hard Skills)
• Email Design (Hard Skills)
• Targeting Strategy (Hard Skills)
• Cross-Functional Execution (Soft Skills)
• Performance Analysis (Hard Skills)
• Results Presentation (Soft Skills)
• Database Building (Hard Skills)

Job Summary: 

• Help to design, create, and execute the CRM strategy
• Work closely with the supervisor, the team, and stakeholders to support marketing campaigns
• Look for insights and implement actions to measure, analyze and drive customer acquisition, retention, and experience
• Monitor KPI trends and customer behavior, collect data and prepare reports to develop actions aimed at ensuring a higher performance
• Support in monitoring and auditing CRM data accuracy, integrity, and quality through an effective follow-up system
• Help teammates build loyalty from their new clients and maximise their potential to create foot flow in-store
• Develop new prospects by working closely with partners and middlemen
• Re-distribute inactive clients to the sales team and give them objectives
• Distribute high-potential prospects to the sales team with objectives to achieve

Skills on Resume: 

• CRM Strategy (Hard Skills)
• Campaign Support (Soft Skills)
• Customer Insights (Hard Skills)
• KPI Monitoring (Hard Skills)
• Data Auditing (Hard Skills)
• Client Loyalty (Soft Skills)
• Prospect Development (Soft Skills)
• Lead Distribution (Hard Skills)