What Does An Implementation Engineer Do?

WHAT DOES AN IMPLEMENTATION ENGINEER DO?

Published: Aug 11, 2025 - The Implementation Engineer manages and coordinates installation activities performed by national vendors, serving as the primary point of contact for vendor-related issues and ensuring adherence to Service Level Agreements (SLA). This role involves overseeing the resolution of installation, maintenance, and ordering concerns, supporting process improvements, and maintaining accurate project documentation, quotes, and Statements of Work. The engineer also collaborates with internal teams and vendors to optimize scheduling, implement best practices, and ensure smooth integration of new products and enhancements.

A Review of Professional Skills and Functions for Implementation Engineer

1. Implementation Engineer Functions

Client Engagement: Meet with Business Clients, Systems Integration, and other IT departments to gather technical requirements and business justification for projects.
Requirements Verification: Verify technical requirements for large projects.
Cost Estimation: Estimate high-level costs and resource requirements.
Technology Evaluation: Evaluate technology options and present those that best suit customer requirements.
Technical Design: Produce the technical design in the format specified by Client standards.
Cost Analysis: Provide detailed and accurate bill of materials and cost estimates.
Resource Planning: Estimate resource requirements to deliver the project.
Standards Compliance: Ensure compliance with all Client Standards for Data and Voice Networks.
Design Communication: Communicate the design in both a technical and business-style manner.
High-Level Planning: Develop a high-level plan at project initialization that will guide the project through the requirements and pre-sales stage.
Project Planning: Develop a detailed project plan that will guide the project through the solution design, procurement, and delivery stages.
Stakeholder Management: Lead regular meetings with stakeholders.
Progress Tracking: Track progress, communicate issues, and delegate tasks.
Project Reporting: Provide project reporting as required by the Client and Minimal Grid Guidelines for Complex and Medium Service Requests.
Risk Coordination: Determine implementation time frames and risks through effective coordination.

2. Implementation Engineer Overview

Technical Implementation: Provide technical expertise and hands-on implementation, testing, and support of technical infrastructure/environment.
Stakeholder Collaboration: Collaborate with customers, project managers, and other stakeholders.
Product Operations: Ensure optimal operations of the product.
Installation Oversight: Support project managers in driving successful product installations.
Upgrade Management: Upgrade to ensure key milestones and customer service level agreements are met.
Software Configuration: Install and configure software, implement data interfaces, perform data profiling, and test and validate related products.
Infrastructure Guidance: Responsible for customer operations and providing guidance on infrastructure requirements.
Customer Support: Provide ongoing customer support, documentation, and troubleshooting of production issues.
After-Hours Support: Support outside of the regular work schedule.
SQL Development: Develop and execute SQL scripts for customer reports and data integrity scenarios.
Quality Assurance: Participate in QA of new product releases.

3. Implementation Engineer Duties and Roles

Compliance Verification: Ensure products meet strict compliance requirements prior to configuration and release.
Feature Validation: Collaborate with Platform Engineering, Product, and DevOps to validate newly added features to the Vineti platform.
Feature Configuration: Work closely with the Implementation Engineering team to configure and test new features for end-users.
Automation Development: Write and develop highly scalable automation frameworks in JavaScript.
Feature Testing: Perform testing of new features, investigate, and fix configuration issues.
Product Customization: Configure, integrate, and customize products to fulfill clients' business requirements.
Team Liaison: Liaise with the Product team and Technical Account Managers.
Process Improvement: Proactively improve processes to promote better quality and safer deployments.
Critical Support: Assist the support team on the most critical support cases.

4. Implementation Engineer Tasks

Pipeline Configuration: Partner with teams across Scale to configure and deliver data labeling pipelines according to requirements agreed by the customer.
Domain Expertise: Develop technical domain expertise in areas of 3D, 2D, and NLP, especially regarding the performance evaluation of data pipelines.
Tool Development: Build and enhance scripts, tools, and UI components to improve workflows.
Infrastructure Expertise: Become a subject matter expert in Scale’s internal pipeline infrastructure and configuration.
Stakeholder Collaboration: Collaborate with stakeholders and sales representatives.
Project Feedback: Provide products and feedback on deadlines, project scope, and resources.
Requirements Gathering: Collect business requirements from internal and external customers.
Application Maintenance: Collaborate with other team members to implement and maintain application functionality.
Project Lifecycle: Participate in the full life cycle of the project.

5. Implementation Engineer Roles

Customer Onboarding: Responsible for onboarding and training new customers.
Project Management: Ensure successful project management and ongoing support of custom features and API integrations.
Project Execution: Manage the execution of projects from initiation through delivery, including project team management, resource management, budget planning and tracking, scheduling, project performance, and overall delivery.
Client Communication: Conduct regular project meetings with external clients and own project tracking and analysis.
Project Documentation: Maintain documentation of project data, plans, progress, issues, resolutions, risks, task completion, lessons learned, and variances.
Task Management: Set deadlines, assign responsibilities, and monitor and summarize the progress of the project.
Constraint Management: Effectively manage project constraints, including time, scope, budget, quality, risk, and customer satisfaction.
Scope Escalation: Escalate changes to the project scope or plan to the appropriate project sponsor or management.
Client Training: Conduct administration client training in a conference room atmosphere.

6. Implementation Engineer Additional Details

Data Analysis: Understand source data for new customers, including during technical pre-sales.
Application Installation: Install and configure the application based on requirements.
Hosted Setup: Create hosted installations of the application.
Configuration Management: Maintain records of customers' specific configurations.
Migration Guidance: Deliver best practice advice and guidance on IT migration processes.
Workshop Participation: Attend and contribute to workshops for the design and build of IT migration support tooling.
Issue Resolution: Respond to and resolve issues raised by customers.
Feature Development: Work with customers to facilitate new feature development and investigate relevant new technologies.
Application Testing: Responsible for application testing as part of the release cycle.

7. Implementation Engineer Role Purpose

Data Migration: Deliver successful data migrations from legacy systems into SwiftComply cloud-based solutions, including data conversion.
API Implementation: Help customers implement API tools.
Questionnaire Support: Assist with technical and product questionnaires.
Project Leadership: Lead each implementation as a short-term project manager.
Process Improvement: Improve migration and onboarding procedures by perfecting processes.
Process Documentation: Document these processes for scalability.
Customer Relationship: Establish a trusted advisor relationship with customers to ensure satisfaction.
Internal Collaboration: Work effectively with customer success, engineering, product, and sales teams.
External Communication: Communicate effectively with IT departments and non-technical product users.
Team Contribution: Contribute to team success and embrace the start-up mentality of taking initiative and helping with tasks outside of defined job responsibilities.

8. Senior Implementation Engineer General Responsibilities

Service Development: Provide frontline development of new services and bring services live.
Program Operationalization: Lead operationalization activities in various services innovation programs.
Gap Analysis: Perform organizational capability gap analysis and act as the interface between the project team and stakeholders.
Blueprint Translation: Translate the services blueprint for the new services offering in development into organizational designs and scaling-up approaches.
Service Definition: Define the services to be developed.
Service Feedback: Ensure feedback on new services, operations processes, and capabilities (blueprint).
Design Enhancement: Participate in enhancing the design while joining creation sessions to represent operations and market processes.
Implementation Agreements: Create agreements on new service implementation with Market Sales, Back Office, and Service Delivery.
Cross-Functional Alignment: Drive alignment with Development, Operations, Finance, and other business units.
Operational Activation: Ensure activation of aspects such as the catalogue and supply chain operations.
Training Coordination: Ensure training plans are in alignment with partners and that operational development market-specific training plans for Market, Business, Back Office, and Field are in place, while coordinating training material development.

9. Senior Implementation Engineer Details and Accountabilities

Project Planning: Develop and manage project plans and milestones for various fulfillment-related projects, client requests, capacity enhancements, automation testing and implementations, hardware/software changes, etc.
Client Launches: Manage and assist with new client launches.
Workflow Design: Support the design of storage and processing areas, and develop new workflows and procedures.
Vendor Management: Work closely with vendors to procure equipment.
Facility Construction: Manage any required build-out or construction within the facility.
Fulfillment Launches: Manage and assist with new fulfillment center launches.
Facility Design: Support overall facility design exercises and manage new system and equipment installations.
Safety Compliance: Ensure safe and cost-efficient procedures are followed throughout the project duration.

10. Senior Implementation Engineer Tasks

Cost Estimation: Analyze data from potential fulfillment clients to create cost estimates used to structure new client agreements.
WMS Collaboration: Work with the Warehouse Management (WMS) team.
System Design: Develop the optimal system design and configuration for the operations team.
Performance Analysis: Perform a detailed analysis of a new client to compare productivity, accuracy, and overall performance to new client business models.
Database Management: Develop and manage complex databases utilized to make intelligent business decisions.
Forecasting Support: Assist with operational and financial forecasting, staffing, productivity, capital expenditures, justifications, and improvement analyses.
Accuracy Comparison: Perform detailed studies on launched partners to compare accuracy to models.
Profitability Reporting: Conduct statistical analysis and reporting on client profitability and overall contribution to Radial.

11. Implementation Engineer Roles and Details

Requirements Gathering: Work with customers/end-users to gather and translate business needs into detailed software requirements (Functional/Non-Functional, Integration, and technical specifications).
System Analysis: Perform system analysis on software programs, applications, and web services/APIs, utilizing development tools, including potential source code and system configuration investigations during analysis.
Testing Leadership: Lead and guide testing and troubleshooting of system features during implementation, including documenting defects, errors, and solutions by performing root cause analysis (RCA).
Process Fluency: Become fluent in the engineering process and maintain relationships with key technical subject matter experts.
Solution Design: Engage technology, product, and operational experts to advise and create solution options that mitigate risks and ensure a successful solution rollout.
Platform Knowledge: Learn platform architecture, product, and integration capabilities, and remain current on them.
System Integration: Efficiently integrate new systems, features, modules, and applications with business operations and services.
Gap Identification: Assess customer technology and operational constraints to identify gaps and risks.
Workflow Documentation: Document process workflows, and build and configure the system based on the design.
Configuration Validation: Ensure the configuration meets requirements and works as expected.
Deliverable Management: Create and maintain deliverables within the assigned area.
Lifecycle Collaboration: Collaborate as part of the full client lifecycle.

12. Implementation Engineer Duties and Roles

Technical Liaison: Serve as the key technical contact with partners/customers.
Relationship Continuity: Ensure continuity of their technical relationship.
Design Documentation: Create detailed design and implementation specifications, documentation, or diagrams for complex products, applications, and solutions.
Customer Support: Respond to customer product inquiries via phone or in writing through internet-based chat sessions or email.
Implementation Oversight: Provide full to partial oversight of all assigned implementations and partner engagements.
Platform Knowledge: Learn functionality of applicable internal platforms and/or vendor platforms.
Payment Concepts: Learn to discuss and present payment processing concepts with customers, partners, and prospects.
Product Consultation: Provide consultation and/or product capability assessment and validation to prospective users.
Product Expertise: Build expert-level knowledge of company products and services, and introduce new products when tasked.
Sales Support: Assist in selling the company's products or services and/or expanding existing accounts.
Cross-Functional Collaboration: Work cross-functionally with product and engineering teams.
Requirements Translation: Translate and advocate the needs of partners into meaningful requirements.
Product Influence: Influence product decisions and roadmap using customer feedback and support data metrics.
Team Liaison: Act as a technical liaison for the product, marketing, and sales teams.
Partner Outreach: Call on existing partners with, at times, limited previous interactions.

13. Implementation Engineer Role Purpose

Requirements Gathering: Customer-facing role to gather requirements, design, and document the solution.
Solution Design: Understand the client’s requirements and provide best practice solution options.
Implementation Support: Assist during the implementation, QA, and UAT phases.
Specification Development: Work with all levels of customers, E2open associates, and staff support functions in developing specifications, analyzing user requirements, testing, and developing solutions.
Communication Management: Maintain direct communication between the customer, project director, project team, and other global E2open associates.
Team Coaching: Provide guidance, feedback, and coaching to functional project team members.
Testing Execution: Conduct unit testing and integration testing for functionality and limits.
Environment Setup: Assist the Operations team in setting up the production/test environment.
Communication Skills: Detail-oriented with strong communication skills.
Succession Planning: Implement succession planning to ensure continuity within the project.

14. Implementation Engineer Essential Functions

Installation Coordination: Manage, track, oversee, and coordinate installation activities performed by national vendors.
Vendor Contact: Function as the first contact point for all vendor-related issues.
Issue Resolution: Lead efforts to research and resolve issues/concerns for installation, maintenance, and ordering services/activities with assigned internal and external customers.
Support Monitoring: Monitor and follow through to ensure resolution of chronic support issues with internal departments and vendors.
SLA Compliance: Address problems regarding compliance with Service Level Agreements (SLA).
Process Improvement: Assist management with process improvement, expedite, and escalation activities as they relate to vendor management.
Vendor Scheduling: Work with field vendors to assist in the coordination and scheduling of installs and identify/implement best practices.
Product Knowledge: Maintain current knowledge of new products and product enhancements.
Documentation Updates: Ensure that processes, documentation, scripts, etc., are updated for new products and product enhancements.
Agreement Alignment: Work with management to ensure vendor agreements and SLAs stay in line with new product activities.
Quote Management: Work with national vendors on customer quotes.
SOW Accuracy: Ensure accuracy with the Statement of Work (SOW) description as well as pricing.
Database Support: Responsible for supporting the GLM database with any relevant information for future installs.

15. Implementation Engineer Additional Details

Project Management: Handle the project management and execution of the technical side of the project, including solution configuration, user training, and usage mentoring.
Solution Configuration: Support solution configuration, which requires the modeling of manufacturing facilities, including capabilities, rules, and accounting rates, as well as the ability to understand a customer’s design and manufacturing environment and map those requirements to formulas and rules using aPriori’s scripting language.
Product Expertise: Build and demonstrate expertise on aPriori software and service offerings, manufacturing cost models, and solutions configuration.
Customer Consultation: Meet onsite with aPriori customers to provide technical expertise on how to align aPriori’s software and service offerings to a customer’s cost management.
Sales Support: Provide support to the Sales team during the sales process in the delivery of aPriori service programs, which allow prospects to confirm the financial and strategic value that aPriori can bring them prior to engaging in a full solution rollout.
Design Constraints: Develop constraints, run physical synthesis, low-power checks, and timing and power analysis.
Quality Analysis: Create a design of experiments and perform a detailed comparison analysis to improve the quality of results.

16. Implementation Engineer Functions

Implementation Support: Support implementation and integration activities.
Database Integration: Integrate SQL Server databases.
SQL Development: Write complex SQL queries and ETL processes.
Team Support: Interface with and support technical and business teams at partner financial institutions.
Software Deployment: Deploy and support software updates.
Network Management: Assist with the management of network technologies such as firewalls, load balancers, and reverse proxies.
Documentation Support: Serve as a support analyst for various activities, including documentation.
Scenario Testing: Test specific scenarios and conduct unit testing as guided by the analyst.
Configuration Management: Responsible for configuration and profiling activities.
UAT Support: Provide SIT/UAT support, including issue analysis.
Stakeholder Communication: Work closely with the bank’s business stakeholders to understand requirements and provide clarification.

17. Senior Implementation Engineer Job Description

Product Deployment: Install, integrate, and deploy the IdentityIQ product in client environments.
Client Communication: Communicate to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.
Requirements Gathering: Conduct post-sales requirements gathering, analysis, and documentation.
Post-Implementation Support: Work with clients post-implementation for user testing, debugging, support, and maintenance.
Project Management: Manage project scope, schedule, status, and documentation.
Technical Training: Develop and deliver technical training designed to enable and educate SailPoint implementation partners.
Proof of Concept: Deliver proof-of-concept implementations at customer locations.
IAM Deployment: Deploy and configure the Tuebora IAM solution as per customer requirements.
Application Integration: Integrate applications both on-premises (e.g., HRMS, AD, ERP) and cloud applications (e.g., Office365, Google Apps, Salesforce).
Solution Customization: Customize the Tuebora IAM solution for customers.

18. Implementation Engineer Functions

Team Collaboration: Work inside a team of highly skilled consultants.
Requirements Leadership: Lead requirements elaboration and architectural design sessions with customers based on their needs.
Solution Implementation: Design, recommend, and implement solutions to resolve functional and technical requirements using the Nuxeo Platform.
Deliverable Creation: Author client deliverables (e.g., specifications, test cases, user stories, and design documents).
Training Delivery: Lead the development and delivery of training for customers and teams.
Team Mentorship: Lead and mentor implementation team members.
Product Feedback: Relay product feature requests to product management and share client requirements to enhance the Nuxeo platform.
Development Collaboration: Design, develop, test, and cooperate with other teams.
Scrum Participation: Work as part of a scrum team to provide end-to-end solutions focused on user experience and value.
Web Development: Develop a suite of modern web applications and an e-commerce platform for customers across the globe.
UX Cooperation: Cooperate with business and UX teams to enhance the customer experience of applications.

19. Implementation Engineer Accountabilities

Customer Satisfaction: Ensure customers’ needs are being satisfied with an intense focus on customer service.
Professional Services: Perform professional services for customers such as migrating servers to clients' cloud infrastructure or creating, integrating, or upgrading customer server and application environments.
Managed Services Support: Perform daily operations to support managed services such as managed backups, disaster recovery as a service, and remote management and monitoring.
Solution Delivery: Work with Professional Services Engineering team members and project managers to deliver service-based solutions.
Issue Remediation: Troubleshoot and remediate issues within the customer’s environment.
Lifecycle Collaboration: Work with customers, vendors, and partners throughout the life cycle of the project.
Client Onboarding: Help education and non-profit clients easily onboard with the EverTrue platform.
Best Practices: Significantly contribute to identifying best practices and architectural solutions for multiple projects via close collaboration with key client stakeholders.

20. Implementation Engineer Details

Software Installation: Install software on new or existing systems in customer-operated environments.
System Integration: Integrate a version of the product with other systems in a customer-operated environment.
Issue Debugging: Debug and resolve installation issues.
Feature Understanding: Understand specific features built into the updated version of the product.
System Knowledge: Maintain a thorough and up-to-date knowledge of client-specific systems and products.
Software Customization: Utilize C#.NET technical knowledge to customize or upgrade software, create unit tests, integrate, troubleshoot, and debug software applications.
Cross-Functional Collaboration: Partner with cross-functional teams at Google to achieve organizational objectives on key programs.
Network Design: Develop and review network designs.
Standards Development: Develop standards, best practices, and efficiency improvements, and serve as a subject matter expert in driving requirements for new automation tools.
Infrastructure Strategy: Make or recommend strategic and tactical changes to existing physical infrastructure (e.g., structured cabling, riser, Point of Entrance details, bulk fiber).
Vendor Management: Manage vendor and partner operational efficiency for a large body of work.
Optical Deployment: Lead optical deployments to manage capacity delivery on the existing network.

21. Senior Implementation Engineer Duties

Platform Deployment: End-to-end configuration and deployment of the award-winning ARIC platform, on-premise or hosted in the cloud.
Test Case Design: Design and write test cases to ensure the quality of code and configuration delivered to customers.
Challenge Resolution: Anticipate technical challenges and work collaboratively to overcome them.
Colleague Training: Coach and train colleagues on deployment and project best practices, and conduct code reviews.
Technical Escalation: Act as a technical escalation point for colleagues.
Commercial Estimation: Provide commercial estimates for technical changes to deployments.
Client Software Deployment: Lead end-to-end deployment and configuration of clients’ software platforms, either on-prem or cloud-based.
Cross-Team Collaboration: Work closely with development, data science, and QA staff.
Feature Delivery: Ensure new features are built, tested, and deployed for a customer on time.
Junior Mentorship: Coach and train more junior colleagues, both in deployment projects and code reviews.

22. Security Implementation Engineer Responsibilities

Lab Setup: Set up a vulnerability management lab from the ground up.
SOC Setup: Set up a Security Operations Center (SOC) from the ground up with minimal supervision.
Lab Implementation: Implement a vulnerability management lab to conduct penetration testing, vulnerability scanning, observability, and security monitoring.
Security Integration: Work with DevOps, IT, and engineering teams in the implementation and integration of a security solution across the organization.
Security Design: Design and manage the implementation of security technologies in the organization.
Tool Management: Maintain and manage security tools, processes, and technologies.
SOC Operations: Build and run a security operations center.
Technical Contact: Act as the primary technical point of contact for technical configurations for new clients, from initiation through delivery.
Department Collaboration: Collaborate with internal Promontory MortgagePath departments.
Process Improvement: Identify areas for process improvement and develop new processes.

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