Job Summary: 

• Coordinate and supervise all housing programs in family services, including Emergency Shelter, Rapid Re-Housing, Permanent Supportive, and any new housing initiatives.
• Prepare, initiate, and submit all required state, federal, and local housing reports, including United Way
• Provide backup and support services for housing staff on an as-needed basis.
• Participate in appropriate housing community meetings, including Family Shelter Partnership, Strategies to End Homelessness, and Partnership Center.
• Attend the annual NEOSA/SWONEKY Social Service Conference, the Territorial Social Service Conference, and necessary meetings for all Ohio housing programs
• Conduct weekly emergency shelter housing inspections and provide oversight for necessary shelter maintenance requests.
• Assist with program budgets and monitor accordingly.
• Conduct regular housing staff supervision and housing staff meetings.
• Maintain the VESTA system and communications about updates and changes

Skills on Resume: 

• Program Coordination (Soft Skills)
• Regulatory Reporting (Hard Skills)
• Staff Supervision (Soft Skills)
• Community Collaboration (Soft Skills)
• Conference Participation (Soft Skills)
• Facility Inspection (Hard Skills)
• Budget Monitoring (Hard Skills)
• Database Management (Hard Skills)

Job Summary: 

• Work in partnership, at both a strategic and operational level, with tenants and other stakeholders to maximise impact in tackling crime and anti-social behaviour on estates
• Lead on tenancy fraud prevention and enforcement of fraudulent applications, multiple tenancies, and subletting
• Manage, lead, and motivate a team, ensuring performance measures are met while driving organisational change to ensure the company continues to be a leading landlord and employer
• Responsible for producing and delivering the NCH Tackling Crime and Anti-social Behaviour Strategy
• Responsible for leading the Neighbourhood Safety Service
• Act as the Company's Family Liaison Officer
• Lead role for developing and delivering a tenant-led Mediation service
• Strategic and operational lead for domestic abuse
• Be in charge of property management

Skills on Resume: 

• Stakeholder Partnership (Soft Skills)
• Fraud Enforcement (Hard Skills)
• Team Leadership (Soft Skills)
• Strategy Delivery (Hard Skills)
• Service Management (Hard Skills)
• Family Liaison (Soft Skills)
• Mediation Development (Soft Skills)
• Property Management (Hard Skills)

Job Summary: 

• Administer the Housing Program and coordinate a comprehensive range of housing services, including the preparation of short and long-term strategic housing investment plans.
• Monitor the administration and development of, and compliance with, TFN housing policy, BC building code, and health and safety standards.
• Handle social housing, independent rental housing, and mortgage tenancy arrangements, including maintaining all records, including payments, housing files, waitlist, repairs, maintenance, renovations, etc.
• Liaise for CMHC housing programs and administers the Residential Rehabilitation Assistant Program (RRAP) and other housing plans and initiatives that qualify for CMHC and ISC funding.
• Prepare budgets and financial forecasts for community housing needs.
• Assist with financing and rental arrangements
• Address property management issues
• Prepare work orders and coordinate repair estimates.
• Apply for and manage renovation, new construction, governance, and capacity funds, including planning, writing proposals/applications, implementation, monitoring, and reporting requirements.
• Act as a resource to the TFN Housing committee

Skills on Resume: 

• Program Administration (Hard Skills)
• Policy Compliance (Hard Skills)
• Tenancy Management (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Budget Preparation (Hard Skills)
• Financing Assistance (Hard Skills)
• Property Management (Hard Skills)
• Proposal Writing (Hard Skills)

Job Summary: 

• Act as primary officer for every tenant, undertake daily contact with them and their representatives concerning any aspect of Housing management and conditions of tenancy.
• Deal with marketing and letting of vacant units
• Progress referencing and onboarding new tenants
• Log deposits with the DPS
• Arrange repairs and process invoices relating to these
• Arrange renewals of tenancies or check-outs
• Agree on deposit reductions and arrange deposit release with the DPS
• Assist the income officer in liaising with tenants to support them in resolving delinquent accounts
• Patrol the building periodically and remove anyone without the right to be there
• Provide access to contractors to carry out repairs
• Protect the revenue and expenditure stream whilst taking appropriate actions aimed at ensuring tenancy sustainability.
• Carry out periodic property condition checks
• Take electricity meter readings monthly
• Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.

Skills on Resume: 

• Tenant Relations (Soft Skills)
• Unit Marketing (Hard Skills)
• Tenant Onboarding (Soft Skills)
• Repair Coordination (Hard Skills)
• Tenancy Renewals (Hard Skills)
• Deposit Management (Hard Skills)
• Account Support (Soft Skills)
• Property Inspection (Hard Skills)

Job Summary: 

• Collaborate with the Director of Revenue Management, Director of Rooms, and Director of Sales to maximize guestroom revenues.
• Monitor and ensure that the Reservations team members perform their job functions to the highest standard at all times.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
• Ensure that the Reservation phone lines are attended at all times.
• Ensure that sufficient staffing is present to meet the daily business demands.
• Coach and mentor the Reservation team
• Provide and facilitate ongoing departmental training opportunities for all Reservations associates.
• Conduct daily line-up and communicate anticipated business demands daily with the Reservations team.
• Ensure staff’s knowledge of hotel services, features, and amenities
• Share local information to keep the Reservation team well informed about guests.

Skills on Resume: 

• Revenue Collaboration (Soft Skills)
• Team Supervision (Soft Skills)
• Staff Scheduling (Hard Skills)
• Phone Coverage (Hard Skills)
• Staffing Management (Hard Skills)
• Team Coaching (Soft Skills)
• Department Training (Hard Skills)
• Business Communication (Soft Skills)

Job Summary: 

• Research communities throughout the state for a targeted outreach campaign
• Conduct outreach to agencies to build a network of housing advocates in underserved communities
• Organize Fair Housing Clinics to educate service providers and community members on their Fair Housing rights in underserved communities
• Host six to ten Fair Housing Clinics in person or virtually in underserved communities
• Conduct first contact intakes with Clinic participants to identify fair housing violations and make referrals
• Advocate in short-term, direct ways for simpler fair housing violations, such as Reasonable Accommodations
• Maintain concise and comprehensive documentation of intake and advocacy activities
• Identify potential systemic investigations in the report for the Director of Enforcement
• Assist the Director of Enforcement in drafting and filing administrative complaints or referrals for attorneys
• Engage with Enforcement staff in planning and executing investigations on an as-needed basis
• Engage with Outreach staff in the planning and execution of education and outreach activities on an as-needed basis
• Recruit and train Fair Housing testers in underserved communities
• Attend weekly Enforcement Committee Meetings to discuss project updates
• Assist with reporting for all job activities across multiple federal and local grants
• Assist the Grants Manager in seeking new grants to extend/expand the project
• Maintain confidentiality on all project activities
• Keep abreast of trends in the housing sector and provide support for HOPE’s resource development initiatives

Skills on Resume: 

• Community Research (Hard Skills)
• Outreach Networking (Soft Skills)
• Clinic Organization (Hard Skills)
• Intake Assessment (Hard Skills)
• Direct Advocacy (Soft Skills)
• Documentation Management (Hard Skills)
• Investigation Support (Hard Skills)
• Tester Recruitment (Soft Skills)

Job Summary: 

• Conduct Intake and assessments of client housing needs
• Identify strengths and barriers that affect stabilization, including financial, legal, mental health, substance abuse, employment, health care, and housekeeping
• Assist in the completion of the Re-Housing Plan and all other required documents.
• Develop, implement, and review goals that address the needs identified to maximize self-sufficiency
• Coordinate support services, initiate referrals, provide advocacy, crisis intervention, and supportive counseling to clients
• Develop partnerships with internal and external service providers to ensure comprehensive and seamless service delivery
• Provide support and assistance with resources for furniture and budgeting
• Work collaboratively with the Program Specialist to coordinate resources and services 
• Support participants as they transition into permanent housing
• Educate and assist families on financial literacy and obtaining benefits and other resources to maximize income
• Enter and maintain data used to track family progress on established goals

Skills on Resume: 

• Intake Assessment (Hard Skills)
• Barrier Identification (Hard Skills)
• Document Completion (Hard Skills)
• Goal Development (Soft Skills)
• Service Coordination (Soft Skills)
• Provider Partnerships (Soft Skills)
• Resource Assistance (Soft Skills)
• Data Management (Hard Skills)

Job Summary: 

• Ensure all families being placed are referred to the stabilization team, including referring through ETO and setting up a file
• Conduct regular case management visits and monitor family progress in meeting goals while in the program
• Maintain complete and accurate case files on time
• Respond to audit reports promptly, addressing all areas necessary, within the deadline, to ensure file compliance
• Collect and share information on available services and resources, including stabilization services
• Assist participants with housing search to locate safe, affordable housing
• Obtain housing resources and develop collaborative relationships with landlords, ensuring successful placements
• Assist Program Manager and/or Program Specialist in the mediation of issues between participants in the program
• Issue with past or potential owners/landlords
• Transport clients to appointments and provide on-call services.

Skills on Resume: 

• Referral Coordination (Hard Skills)
• Case Management (Soft Skills)
• File Maintenance (Hard Skills)
• Audit Response (Hard Skills)
• Resource Sharing (Soft Skills)
• Housing Search (Hard Skills)
• Landlord Relations (Soft Skills)
• Client Transport (Hard Skills)

Job Summary: 

• Communicates effectively and promptly between the internal team, clients, attendees, and vendors via phone, email, chat, and conference calls
• Thoroughly completes all projects within the goal and budgetary requirements by identifying and utilizing the most efficient methods to execute each project and task
• Ensures coordination with the event team, client, and vendors by providing status reports
• Manages full-time employees and acts as an event supervisor
• Works as a lead or supervisor on large-scale events
• Leads high-touch, complex client meetings that involve multiple clients and stakeholders
• Oversees departmental processes, being proactive and effective in this area, and is seen as a subject matter expert in their area of focus
• Effectively manages relationships with clients, vendors, and hotel contacts
• Regularly uses advanced Excel formulas, and can create, edit, and present reports to client teams
• Works directly with clients, providing consultation and exhibiting confidence when speaking.

Skills on Resume: 

• Effective Communication (Soft Skills)
• Project Execution (Hard Skills)
• Team Coordination (Soft Skills)
• Employee Supervision (Soft Skills)
• Event Leadership (Soft Skills)
• Client Meetings (Soft Skills)
• Process Oversight (Hard Skills)
• Excel Reporting (Hard Skills)

Job Summary: 

• Accurately interprets hotel contract language and manages timelines related to release dates for multiple projects simultaneously
• Proactively manages hotel blocks to avoid attrition or mitigate attrition for clients
• Establishes billing procedures and oversees the financial closing of hotel billing, including account reconciliation
• Provides pickup reports and reservation trend analysis to clients.
• Troubleshoots all accommodation concerns and issues throughout the event.
• Understands all areas of registration (revenue, housing, web) at a high level and can speak intelligently to clients on these areas
• Recognizes the need for documentation improvement, takes ownership in actively improving said documents
• Strongly participates in team and client meetings, regularly suggesting/preparing topics for discussion/presentation
• Supervises and trains others on effective project management
• Acts as housing supervisor, leads pre-conference meetings with all conference hotels, oversees reporting and analytics for housing blocks, reports to clients

Skills on Resume: 

• Contract Interpretation (Hard Skills)
• Block Management (Hard Skills)
• Billing Oversight (Hard Skills)
• Trend Analysis (Hard Skills)
• Issue Resolution (Soft Skills)
• Registration Knowledge (Hard Skills)
• Documentation Improvement (Hard Skills)
• Team Supervision (Soft Skills)

Job Summary: 

• Accountable for the performance and service delivery of effective housing management in the geographical area
• Work with the local areas to reduce rent arrears
• Prepare legal documents and representation at court, assist Area Managers and their teams with any complex ASB, including the use of Injunctions, Income Collection, Benefit Issues, and Tenancy Management
• Ensure tenancy processes and procedures are implemented within legal requirements and statutory timescales.
• Provide guidance and coaching to staff members to improve the achievement of service outcomes
• Regularly engage with area teams, attending team meetings, providing advice and training on income, benefits, and tenancy management to front-line workers.
• Establish positive relationships with external stakeholders, including Local Authorities, housing benefit teams, Courts, DWP, etc.
• Monitor, review, and report progress to the Head Housing Management on the performance and cost-effectiveness of the service, analysing relevant data to identify performance against targets and KPIs.
• Contribute to the development and review of relevant budgets.
• Assist with the rent setting, rent increase processes, and with the Local Authorities for rent approvals
• Oversee the delivery of key strategic objectives of the housing management service, work with front-line workers to ensure that Service Users understand the implications of any action being taken.

Skills on Resume: 

• Performance Management (Hard Skills)
• Arrears Reduction (Hard Skills)
• Legal Documentation (Hard Skills)
• Process Implementation (Hard Skills)
• Staff Coaching (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Data Analysis (Hard Skills)
• Budget Contribution (Hard Skills)

Job Summary: 

• Accept applications for occupancy and answer all questions the potential resident may have regarding the application and occupancy.
• Process applicants and maintain the waiting list following HUD rules and regulations.
• Process all move-ins, including preparation of the Lease, HUD Certification, Community Policies, Pet Policies, and all pertinent forms and documents required at move-in according to HUD rules and regulations.
• Conduct the move-in inspection with the resident answering all questions regarding their residency.
• Accept and process Security Deposits, Pet Deposits, and rent, including bank deposits, within twenty-four hours of acceptance.
• Ensure the rent is paid on time monthly, send late notices, process warning letters, and evictions on time.
• Process all annual and interim recertifications as deemed appropriate by HUD rules and regulations.
• Handle all resident complaints and process them according to HUD rules and regulations as well as local, state, and federal laws.
• Process all Gross Rent Changes on time.
• Conduct semiannual inspections of all units, ensuring that all repairs and/or replacements are made promptly to ensure the property stays within HUD and REAC compliance at all times.
• Submit invoices weekly to the accounting department to avoid late fees and/or disconnection.
• Walk the property at least once per week to ensure HUD, REAC, Community Policies, and Lease compliance.
• Assist Maintenance to obtain quotes for contracted work to be completed using required policies of obtaining three quotes for work over $3000.00 and obtaining W-9s and Certificates of Insurance with Worker’s Compensation for all new vendors and annual COIs for each contracted vendor annually.
• Attend all reviews for the property and be available to answer any questions the inspector may have regarding the property and/or resident files.

Skills on Resume: 

• Application Processing (Hard Skills)
• Lease Preparation (Hard Skills)
• Move-In Inspection (Hard Skills)
• Deposit Management (Hard Skills)
• Rent Collection (Hard Skills)
• Recertification Processing (Hard Skills)
• Complaint Handling (Soft Skills)
• Property Inspection (Hard Skills)

Job Summary: 

• Develop, implement, and evaluate a comprehensive multi-year mental health and addictions housing plan consistent with a best practices framework and identified VCH and VC strategic directions.
• Develop service delivery/program priorities, standards, and policies for mental health and addictions housing based on identified needs for new or changed services and best practices, projected housing needs, priorities, and resource requirements.
• Develop key benchmarks and indicators to monitor and measure program/service delivery, client/consumer feedback, trends, and evaluation tools to measure the performance of housing services, identify emergent patterns and innovations, and support quality improvement initiatives.
• Oversee, manage, and evaluate contracts, work with contracted providers to develop program guidelines for the delivery and evaluation of contracted services, and problem-solve service and funding issues.
• Lead, guide, and supervise staff 
• Interview internal and external applicants, make the hiring decision, and process the required documentation
• Create an environment that fosters growth, development, knowledge sharing, and recognition
• Conduct employee performance reviews and coach sessions
• Investigate work and staff issues, and initiate disciplinary action up to and including terminations

Skills on Resume: 

• Plan Development (Hard Skills)
• Policy Implementation (Hard Skills)
• Program Evaluation (Hard Skills)
• Contract Management (Hard Skills)
• Staff Supervision (Soft Skills)
• Hiring Process (Hard Skills)
• Growth Facilitation (Soft Skills)
• Performance Review (Soft Skills)

Job Summary: 

• Support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards.
• Work in partnership with the City of Vancouver team to provide direction to staff at that location.
• Collaborates with the City of Vancouver Manager on joint initiatives.
• Develop and monitor the overall program budget, including the Mental Health Housing Services and Community Transition Team’s budgets
• Ensure program and service requirements are being achieved within budget boundaries, and take corrective actions on demand.
• Consult with the appropriate Directors regarding mental health and addictions housing initiatives that affect mental health and addictions services in the region, and recommend appropriate strategies.
• Foster collaboration with intra- and inter-regional colleagues by participating in industry committees and panels to ensure consistency and standardization of services.
• Consult with and guide non-profit agencies and private sector service providers on specific housing initiatives and takes a leadership role in initiating and supporting educational opportunities for housing providers.

Skills on Resume: 

• Standards Compliance (Hard Skills)
• Staff Direction (Soft Skills)
• Initiative Collaboration (Soft Skills)
• Budget Monitoring (Hard Skills)
• Service Achievement (Hard Skills)
• Strategic Consultation (Soft Skills)
• Industry Collaboration (Soft Skills)
• Provider Guidance (Soft Skills)

Job Summary: 

• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis throughout the building and organization.
• Plan, develop, organize, and implement daily functions of the building and programs.
• Receive incoming phone inquiries, perform walk-in tours, and follow up with referrals to maintain and build relationships with prospects and their families.
• Complete all move-in-related information with residents and their family members.
• Review, revise, and communicate policies and procedures to residents, family members, and staff.
• Stay up-to-date on regulations in Housing with Services, Assisted Living, Elderly Waiver, and Home Care regulations.        
• Lead a team of staff that contributes to the delivery of housing programs at the local level, these programs support clients across the access and tenancy business streams.
• Establish and maintain a range of internal and external stakeholder relationships.
• Involved active engagement with clients, their service providers, and the broader community.
• Connect with staff, other people managers, and service partners to maximise client outcomes and drive continuous improvement in service delivery.
• Provide expert advice, coaching, and support to direct reports, conduct regular supervision and performance reviews, and ensure all team members are supported and work in a productive and safe environment.

Skills on Resume: 

• Positive Atmosphere (Soft Skills)
• Program Implementation (Hard Skills)
• Relationship Building (Soft Skills)
• Move-In Coordination (Hard Skills)
• Policy Communication (Hard Skills)
• Regulation Knowledge (Hard Skills)
• Team Leadership (Soft Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Lead the housing management team, delivering excellent service to tenants
• Manage a team delivering all local housing management services
• Work and meet the targets set for yourself and the housing management team
• Carry out scheme inspections, including key health and safety checks
• Help tenants to keep up to date with rent payments
• Liaise with social services and occupational health services to ensure tenants can maintain their tenancy and live independently
• Assist the Director of Housing and the Housing Specialists in the selection of new apartments to ensure that the units meet housing quality standards and all subsidy rules and regulations.
• Manage all Agency contract administration obligations related to Federal and State Grants Facilities Consolidation Fund, HOME Funds, Housing Stabilization Funds, Affordable Housing Trust Fund, HUD-Section 8, etc.
• Coordinate and attend all physical plant inspections for new and renewing RASP leases and all group living environments.
• Keep current on all policy and regulation changes concerning subsidies and grants.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Target Achievement (Hard Skills)
• Scheme Inspection (Hard Skills)
• Rent Assistance (Soft Skills)
• Tenant Liaison (Soft Skills)
• Unit Selection (Hard Skills)
• Contract Administration (Hard Skills)
• Regulation Compliance (Hard Skills)

Job Summary: 

• Be familiar with each apartment, its contents and capacity, the nature of the space, and how it affects the community
• Coordinate any maintenance and repairs with residents, landlords, and technicians
• Develop innovative and creative ways to improve the use of space at home
• Ensure all appliances, furniture, or equipment are functioning and being used safely
• Ensure that residents maintain the house to the given standard, and work with them to do so
• Distribute cash for food, NFI, and bills, and maintain internal accounts for each apartment
• Foster engaged relationships with residents and the overall house community
• Facilitate house meetings where residents organise their week, co-create rules, solve disputes, and communicate plans
• Maintain and supervise established routines and procedures (cleaning, shopping, maintenance, and repairs), or work with residents to make new ones
• Mediate in-house conflicts and facilitate group problem-solving by being a focal point for communication and resolution
• Explain, implement, and enforce the rules and red lines of Mazi

Skills on Resume: 

• Apartment Familiarity (Hard Skills)
• Maintenance Coordination (Hard Skills)
• Space Improvement (Soft Skills)
• Safety Assurance (Hard Skills)
• House Standards (Soft Skills)
• Account Management (Hard Skills)
• Resident Engagement (Soft Skills)
• Conflict Mediation (Soft Skills)

Job Summary: 

• Provide cultural and interpersonal communication and mediation for residents and staff
• Be a focal point for questions, conflicts, and general support
• Provide appropriate professional understanding and intervention in response to the emotional, behavioural, and physical needs of residents
• Provide psychosocial support and psychological first aid on an ad-hoc basis
• Maintain the confidentiality of residents and exercise good judgment and discretion in dealing with confidential information
• Conduct induction and exit of all residents, alongside the project coordinator
• Work with struggling residents to integrate them into the house community
• Support residents with communication skills between each other
• Maintain strong and positive relations with the neighbours and wider community in both homes
• Maintain strong and positive relationships with landlords or handling companies
• Maintain strong relationships with technicians and retailers

Skills on Resume: 

• Cultural Mediation (Soft Skills)
• Support Provision (Soft Skills)
• Professional Intervention (Hard Skills)
• Psychosocial Support (Soft Skills)
• Confidentiality Maintenance (Hard Skills)
• Resident Induction (Hard Skills)
• Community Integration (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Oversee the procurement of clothes, food, hygiene items, repair, and maintenance materials
• Manage the stock and inventory of office or house storage
• Find replacements/repairs for household things (washing machine, etc.)
• Maintain a network of procurement supply chains (contacts in other organisations, etc.)
• Weekly meetings with the caseworker and the project coordinator about general progress, as well as specific resident needs and referrals
• Provide support to all program areas and act as a conduit for information between the organisation and the residents
• Participate in meetings, share information in a respectful, non-judgmental manner
• Participate in the design and implementation of program activities, including MEAL and strategic planning of the program
• Complete all necessary documentation, including written records/reports, and provide statistics
• Collaborate with the Housing Specialists, Property Managers, and Program Staff to develop a list of approved housing and/or potential landlords for supported housing.

Skills on Resume: 

• Procurement Oversight (Hard Skills)
• Inventory Management (Hard Skills)
• Repair Coordination (Hard Skills)
• Supply Networking (Hard Skills)
• Team Collaboration (Soft Skills)
• Program Support (Soft Skills)
• Activity Planning (Hard Skills)
• Documentation Completion (Hard Skills)

Job Summary: 

• Oversee the day-to-day operational management, including the monitoring of voids, tenancy and benefits support, staff performance, and service delivery
• Manage intensive housing management issues and complaints, ensuring that complaints and resident feedback are dealt with promptly
• Lead and oversee all of the housing and tenant management tasks carried out by colleagues in all areas of housing management
• Build relationships and work in partnership with new and current support providers and other external agencies regarding new and existing properties
• Contribute to the development and implementation of strategic plans and service standards
• Manage paperwork and files using paper and computer-based systems
• Handle accounting records (including service charge records, bank receipts, etc.)
• Assist Leaseholders with all matters, from security to advice on any issues that may occur
• Supervise any works carried out at the site by external contractors
• Carry out regular H&S checks on the site (fire alarms, smoke alarms)

Skills on Resume: 

• Operational Management (Hard Skills)
• Complaint Handling (Soft Skills)
• Team Supervision (Soft Skills)
• Provider Partnership (Soft Skills)
• Strategic Contribution (Hard Skills)
• File Management (Hard Skills)
• Accounting Records (Hard Skills)
• Site Supervision (Hard Skills)

Job Summary: 

• Provide leadership and direction to the Income team to maximise income collection and reduce arrears among customers.
• Work with internal partners and external agencies to provide a proactive approach to managing arrears cases and maximise revenues across their communities.
• Manage the performance of the Income Team to achieve agreed qualitative and quantitative targets and reduce levels of arrears
• Proactively review the performance of the Income Team and implement strategies to drive continuous improvement to the service, utilising best practice and partnerships across the community and with wider organisations.
• Work closely with external partners and the community to create a world-class debt advice service that strengthens communities and minimises vulnerability customer base.
• Assign rooms to tenants and ensure rooms are “move-in” ready for the next tenant
• Coordinate cleaning and maintenance
• Coordinate grounds maintenance and snow removal
• Listen to tenant grievances and find solutions
• Arrange and schedule transportation to and from the plant

Skills on Resume: 

• Team Leadership (Soft Skills)
• Income Maximization (Hard Skills)
• Performance Management (Hard Skills)
• Continuous Improvement (Hard Skills)
• Debt Advice Collaboration (Soft Skills)
• Room Assignment (Hard Skills)
• Maintenance Coordination (Hard Skills)
• Grievance Resolution (Soft Skills)

Job Summary: 

• Ensure that all leasing staff employ effective leasing and marketing techniques and consistently follow established Family Housing Assignment Prioritization as defined in the Management Plan
• Provide information in regards to assignment policies and monitor individual neighborhoods' vacancy rates to maximize occupancy and increase revenue.
• Ensure accurate data entry of prospect traffic and follow-up of new leads within 24 hours.
• Follow up with prospects after 24 hours regarding their housing offer.
• Oversee the offer process daily to new prospects daily.
• Oversee the completion of all leasing paperwork.
• Conduct periodic audits to ensure lease files are maintained properly.
• Take pictures and send floor plans of homes to prospects.
• Complete quarterly market survey
• Update the hot sheet weekly, track weekly offers, and communicate with housing and the Regional Property Manager.
• Walk new move-ins to ensure Lincoln Military Housing standards.
• Tour homes with new prospects.

Skills on Resume: 

• Leasing Supervision (Soft Skills)
• Policy Communication (Hard Skills)
• Data Entry (Hard Skills)
• Prospect Follow-Up (Soft Skills)
• Offer Oversight (Hard Skills)
• Paperwork Completion (Hard Skills)
• File Auditing (Hard Skills)
• Market Survey (Hard Skills)

Job Summary: 

• Maintain open and clear communication with all cross-functional departments and the Regional Management team to manage business results effectively.
• Assist staff in the performance of their duties and the day-to-day operations of the property.
• Maintain accurate and in-depth knowledge of all aspects of the communities, particularly in areas such as Basic Allowance for Housing (BAH), unit availability, square footage, and amenities.
• Understand all individual neighborhoods and the pay bands and size units for each pay band within each neighborhood.
• In conjunction with the Regional Property Manager’s guidance, maintain positive occupancy rates by managing daily leasing activity.
• Monitor the community market conditions daily to anticipate market changes and trends that could affect the profitability of the communities.
• Organize and oversee local/neighborhood outreach marketing through fostering relationships with local businesses and community events.
• Offer input and suggestions in regards to advertising and promotions to generate prospect traffic.
• Partner with the cross-functional management team and maintenance staff to ensure community appearance meets company standards and demonstrates curb appeal.
• Regularly monitor in processing of brief experience to ensure the best customer experience is taking place and that superior service is always the focus.
• Collaborate with the Regional Property Manager on transfer concerns or best practices.
• Proactively deliver superior customer service, identifying needs, facilitating resolutions, and communicating with residents about resident concerns to establish customer satisfaction and loyalty.

Skills on Resume: 

• Cross-Functional Communication (Soft Skills)
• Staff Assistance (Soft Skills)
• Community Knowledge (Hard Skills)
• Occupancy Management (Hard Skills)
• Market Monitoring (Hard Skills)
• Outreach Marketing (Hard Skills)
• Curb Appeal Management (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Ensure staff are knowledgeable in alternative assigning policies, such as Priority Housing and its guidelines.
• Understand Ground Lease and Waterfall compliance and the relation to the assignment of the homes off the wait list.
• Train staff on waitlist management.
• Accurate data entry of resident information into the technology platform to ensure there are no errors in the transmission of the BAH from or audit errors from the Government compliance criteria.
• Thoroughly understand auditing and reporting requirements.
• Understand and comply with federal, state, and local fair housing laws and standards, as well as landlord/tenant laws and regulations, and banking laws.
• Professionally represent Lincoln Military Housing at all times. 
• Consistently maintain a professional, courteous attitude when dealing with residents, coworkers, vendors, and the public.
• Communicate job expectations, coaches, and counsels staff on job performance and disciplinary issues. 
• Provide recommendations and guidance in defining career paths and professional development plans.
• Provide leadership and mentor staff, and promote a positive work environment that encourages collaboration and teamwork. 
• Train, coach, and assist new team members with the leasing and marketing process and procedures, including providing uncompromising customer service to both current and prospective residents.

Skills on Resume: 

• Policy Training (Hard Skills)
• Compliance Management (Hard Skills)
• Waitlist Management (Hard Skills)
• Data Entry (Hard Skills)
• Audit Knowledge (Hard Skills)
• Legal Compliance (Hard Skills)
• Professional Representation (Soft Skills)
• Staff Mentoring (Soft Skills)