Job Summary: 

• Plan, implement, and evaluate the Transitional Housing Project placement process activities
• Maintain and manage the relationship between the company and landlord partners
• Cultivate and steward relationships with landlords to facilitate access to housing units
• Educate clients regarding their rights and obligations as tenants
• Conduct community outreach for client recruitment
• Support clients with other issues that are barriers to accessing housing, e.g., legal, day care, etc.
• Research community programs, resources, and amenities to connect transitioning clients
• Design and facilitate workshops for clients on barriers to housing and other issues related to achieving housing goals
• Case manage and support clients with affordable housing search in the private market

Skills on Resume: 

• Project Management (Hard Skills)
• Relationship Management (Soft Skills)
• Landlord Partnership Development (Soft Skills)
• Tenant Education (Hard Skills)
• Community Outreach (Soft Skills)
• Client Advocacy (Soft Skills)
• Resource Research (Hard Skills)
• Workshop Facilitation (Hard Skills)

Job Summary: 

• Greets visitors, provides property information.
• Operates single or multi-line phones, assists callers, transfers calls, takes and relays messages
• Uses housing and package tracking software
• Uses online work order entry system, photocopies, scans, and faxes documents
• Logs information and files, folders, documents, cards, etc.
• Uses MS Office programs, including Word, Excel, and Outlook.
• Receives, sorts, and distributes incoming department mail.
• Delivers packages to residents and obtains signatures using package tracking software.
• Schedules appointments and property tours.
• Conducts property tours in the absence of the Residence Manager.
• Covers Spirit Store in the absence of the store manager, handles cash and credit card transactions

Skills on Resume: 

• Visitor Greeting (Soft Skills)
• Call Handling (Hard Skills)
• Tracking Software (Hard Skills)
• Document Management (Hard Skills)
• Information Filing (Hard Skills)
• MS Office (Hard Skills)
• Mail Distribution (Hard Skills)
• Tour Scheduling (Hard Skills)

Job Summary: 

• Coordinate patient movement and living arrangements from the Eating Recovery Center residential facilities to Partial Hospitalization program apartments.
• Ensure patients are notified of the status of all work orders.
• Communicate with the clinical treatment teams regarding housing challenges that might affect patients and their treatment.
• Inform the clinical treatment team when patients are in situations that cannot be reasonably resolved and are affecting treatment.
• Communicate daily census and housing updates to leadership, clinical treatment teams, and operations teams
• Conduct orientation tours of Eating Recovery Center facilities, explain and clarify to patients the housing rules and responsibilities, and procedures.
• Track and order patient linens, and maintain inventory of items used in the apartments
• Conduct weekly apartment inspections, complete, and submit work orders to correct any deficiencies

Skills on Resume: 

• Patient Coordination (Soft Skills)
• Work Order Updates (Hard Skills)
• Team Communication (Soft Skills)
• Issue Escalation (Soft Skills)
• Census Reporting (Hard Skills)
• Orientation Tours (Soft Skills)
• Inventory Management (Hard Skills)
• Apartment Inspections (Hard Skills)

Job Summary: 

• Interviews potential residents, follows the admission process with each resident, and assists them during the transition period, ensuring their needs can be met
• Completes appropriate verification and lease agreements for all appropriate move-in, interim, and annual recertifications.
• Works with assigned case managers for residents with special needs to assist with ongoing support issues.
• Ensures the facility follows all HUD, federal, state, and local standards and regulations
• Maintains ongoing education to keep abreast of regulatory changes.
• Be available for MOR surveys
• Maintains and updates office files for HUD inspections in a manner consistent with the agency and HUD handbook, regulations, and notices.
• Maintain the physical plant following local, state, and federal building codes, including HUD’s Uniform Physical Inspection Standards (UPIS)
• Identifies issues, writes, and reviews service bids
• Monitors work and authorizes payment following completion of work to the Supervisor's standards.
• Selects and manages external vendors and internal staff for scheduling, work completion, standards, and payment.
• Maintains privacy and confidentiality of residents, residents’ records, and residents’ living environment at all times
• Follows HIPAA regulations for protected health information.

Skills on Resume: 

• Resident Interviews (Soft Skills)
• Lease Verification (Hard Skills)
• Case Management Support (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Ongoing Education (Hard Skills)
• File Maintenance (Hard Skills)
• Vendor Management (Hard Skills)
• Confidentiality Compliance (Hard Skills)

Job Summary: 

• Support buying consultants throughout the process of helping their clients secure a home
• Manage buying consultants' calendars by booking in viewings and 3rd party meetings like appraisals, surveyors, and notaries
• Review property documents
• Conduct property price research to help recommend an offer price and support negotiations
• Build and manage relationships with vendors (real estate agents, mortgage advisors, notaries, appraisers, contractors, building inspectors)
• Conduct client intake calls to help clients
• Manage customer queries through the website
• Write content for blogs, social media, and newsletters
• Build and maintain strong relationships with colleagues, clients, partners, and other stakeholders

Skills on Resume: 

• Consultant Support (Soft Skills)
• Calendar Management (Hard Skills)
• Document Review (Hard Skills)
• Price Research (Hard Skills)
• Vendor Relations (Soft Skills)
• Client Intake (Soft Skills)
• Query Management (Hard Skills)
• Content Writing (Hard Skills)

Job Summary: 

• Working as a team member, assisting families in multiple counties.
• Determining families' eligibility for program participation based on HUD and Authority requirements.
• Performing initial lease-up actions and completing periodic and annual recertification requirements to determine a family's and rental unit's continued program eligibility.
• Coordinating and conducting physical inspections of rental units to ensure compliance with HUD Housing Quality Standards.
• Negotiating and executing Housing Assistance Payment Contracts with landlords and ensuring contract rents are reasonable.
• Interacting with applicants, participants, and landlords daily in determining eligibility and ensuring program compliance.
• Conducting public relations and landlord outreach concerning program availability and requirements for participation.
• Monitoring participation to ensure maximum program utilization.

Skills on Resume: 

• Teamwork (Soft Skills)
• Eligibility Determination (Hard Skills)
• Lease-Up Processing (Hard Skills)
• Unit Inspection (Hard Skills)
• Contract Negotiation (Hard Skills)
• Stakeholder Interaction (Soft Skills)
• Outreach Communication (Soft Skills)
• Program Monitoring (Hard Skills)

Job Summary: 

• Day-to-day responsibility and management of a portfolio of homes within an assigned region.
• In line with Equality, Diversity and Inclusion policy, deliver a customer-focused service to service users, ensuring a tailored approach to meet individual needs whilst being culturally aware and sensitive to circumstances.
• Deliver service to ensure the safeguarding and welfare of all residents are fully considered in line with processes, and that the property condition is maintained.
• Conduct regular inspections to ensure full contractual compliance and successful outcomes of all Key Performance Indicators, internal and commercial targets.
• Deliver move-in, move-out, void, and overall property management services, ensuring all risks are mitigated or flagged to management for action.
• Monitor and manage repairs and property improvements to ensure minimal impact on service users and that good quality and compliant works are carried out.
• Work collaboratively with Resident Welfare Managers and the service delivery centre to deliver a seamless service meeting the individual and property needs of all service users.
• Deliver the performance and service reporting as requested by the line manager, escalating all risks and concerns
• Manage relationships with third parties and landlords to maintain property standards and ensure the needs of service users are met.
• Ensure records and IT data on systems are updated with accurate and up-to-date information, and meet contractual requirements.
• Undertake ad hoc projects and provide support and cover for colleagues and teams within Housing Management
• Ensure full compliance with the code of conduct, contractual terms, and group policies and procedures

Skills on Resume: 

• Portfolio Management (Hard Skills)
• Customer Service (Soft Skills)
• Safeguarding Awareness (Soft Skills)
• Contract Compliance (Hard Skills)
• Property Management (Hard Skills)
• Repairs Monitoring (Hard Skills)
• Team Collaboration (Soft Skills)
• Performance Reporting (Hard Skills)

Job Summary: 

• Deliver core housing services and achieve key performance indicators for allocations and lettings, ASB, voids, arrears, gas service access, repairs fulfilment, estate inspections, complaints, and customer satisfaction.
• Work collaboratively with Maintenance colleagues to inform Planned Work programmes, Fire Risk Assessments, and other relevant actions, implementing an ethos of Challenge/Check it and Confirm that it's sorted. Liaise with Maintenance to identify vulnerability and need and take appropriate action to support and safeguard customers, preventing the escalation of issues and identifying relevant aids and adaptations.
• Work with colleagues to gain access to properties to ensure H&S requirements are met.
• Work collaboratively with Development in the delivery of new homes and with the After Care Team to ensure any snags or niggles after handover are fixed quickly for new customers.
• Create a robust annual Community Patch Plan to enable customers in the community patch to thrive and grow as a community.
• Manage estates to maintain standards, including carrying out regular inspections, involving stakeholders and customers as a means to identify any repairs, improvements, health and safety concerns, or other issues to sustain excellent communities where people choose to live.
• Promote Home as the landlord of choice by acting as an ambassador to develop and maintain a positive relationship with customers and the wider community.

Skills on Resume: 

• Housing Services Delivery (Hard Skills)
• Performance Management (Hard Skills)
• Collaboration (Soft Skills)
• Customer Safeguarding (Soft Skills)
• Access Coordination (Hard Skills)
• Community Planning (Hard Skills)
• Estate Management (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Demonstrates the company's mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
• Provides safe, effective, and efficient implementation of direct care following established policies, procedures, and standards of care
• Establishes and maintains a therapeutic relationship with members served
• Makes appropriate referrals for living environments, therapy, psychiatrist visits, case management, and other services
• Maintains complete and accurate records on interventions and customer behaviors
• Develops and maintains an awareness of community resources and assists members served in the appropriate use of community resources
• Assists members served in obtaining appropriate benefits
• Ensures that members served know and understand their legal status and rights
• Provides consultation/interpretation to members served and their families regarding issues arising from the treatment of members served
• Assists in the development of and ensures compliance with policies and procedures

Skills on Resume: 

• Mission Demonstration (Soft Skills)
• Direct Care Delivery (Hard Skills)
• Therapeutic Relationship (Soft Skills)
• Referral Coordination (Hard Skills)
• Record Maintenance (Hard Skills)
• Resource Awareness (Hard Skills)
• Benefit Assistance (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Safeguards customer confidentiality
• Provides individual/group education and training
• Participates as a team member and provides input via reporting observations and concerns, and asking appropriate questions
• Works cooperatively with Managers and Program Administrators
• Understands and properly uses equipment and supplies within budgetary parameters
• Reports concerning issues with programs to the Vice President, Human Resources
• Demonstrates a good rapport and cooperative working relationships with all members of the team, responds to co-workers with concern, and promotes group morale
• Understands the company's customers, including members served, families, and governmental agencies, in all interactions and conduct
• Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community

Skills on Resume: 

• Confidentiality Safeguarding (Hard Skills)
• Education Delivery (Hard Skills)
• Team Participation (Soft Skills)
• Manager Collaboration (Soft Skills)
• Equipment Use (Hard Skills)
• Issue Reporting (Hard Skills)
• Team Rapport (Soft Skills)
• Customer Understanding (Soft Skills)

Job Summary: 

• Identify opportunities to increase and improve housing mobility
• Research customer needs through appropriate engagement with current and prospective CHP customers
• Interrogate data, statistics, and insights to establish housing needs and aspirations of local communities
• Respond to and evolve research to build appropriate incentives, informing policy and procedural changes.
• Develop systems and processes to support customers in finding more appropriate accommodation and to increase housing mobility across the region
• Liaise with partners to ensure effective and efficient research for the development of CHP's approach to improving housing mobility and addressing housing needs
• Analyse housing need, building a body of research, to inform future changes to incentives, including eligibility and benefits
• Identify customers who are in housing need, ensuring appropriate advice and assistance are available to them
• Identify the barriers that are preventing customers from moving to more appropriate accommodation and any realistic solutions that may remove these.
• Coordinate the review of CHP incentive schemes, making them more effective in improving housing mobility for the current and prospective customers

Skills on Resume: 

• Opportunity Identification (Hard Skills)
• Customer Research (Hard Skills)
• Data Analysis (Hard Skills)
• Policy Development (Hard Skills)
• Process Development (Hard Skills)
• Partner Liaison (Soft Skills)
• Housing Needs Analysis (Hard Skills)
• Barrier Identification (Hard Skills)

Job Summary: 

• Work in partnership with organisations to raise the importance of housing mobility
• Seek advice and input to create the best practice
• Attend and host meetings, both inside and outside usual working hours
• Collaborate with colleagues both internally and externally to CHP to create schemes which improve customers' ability to address their housing needs and provide housing options advice for customers
• Have input into marketing campaigns, improving the promotion and understanding of incentives and housing options for the current and prospective customers
• Compile research and project work to ensure accurate records are kept
• Assist in detailing feedback and information reports for executive teams and Board members
• Visit customers in their homes and communicate effectively via all communication channels
• Support the Housing Options Team to deliver successful allocations, assisting with the allocations process
• Carry out sign-ups and viewings in properties

Skills on Resume: 

• Partnership Working (Soft Skills)
• Best Practice Input (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Collaboration (Soft Skills)
• Marketing Support (Hard Skills)
• Research Compilation (Hard Skills)
• Report Preparation (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Interviews and reviews all affordable housing applicant and resident applications, leases, and other related paperwork, verifying accuracy and completeness
• Ensures that all billings are accurate and all monies are properly collected and accounted for.
• Tours the property and apartment with prospective residents.
• Ensures that all affordable housing program requirements and applicable HUD/Agency regulations are monitored regularly and are in full compliance with appropriate regulatory agreements and agencies, including waiting list, certifications, recertification, and other reporting requirements. 
• Maintains and updates the wait list.
• Maintains overall compliance of AHP files.
• Ensures that files contain authentic and proper signatures, dates, and data.
• Obtains timely compliance department renewal of all resident certifications and recertification.
• Supports and ensures timely input, proper use, and full utilization of on-site PC-based property management software systems, including assistance in training new employees and ongoing training of property employees.
• Prepares service requests when residents call and distributes them to the appropriate employee for completion.

Skills on Resume: 

• Application Review (Hard Skills)
• Billing Management (Hard Skills)
• Property Tours (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Wait List Maintenance (Hard Skills)
• File Compliance (Hard Skills)
• Certification Renewal (Hard Skills)
• Software Utilization (Hard Skills)

Job Summary: 

• Proactively seek out new housing opportunities and resources to assist families with housing.
• Collaborate with the Community Engagement Specialist in identifying housing opportunities through the development of relationships with property owners and property management companies, a variety of community resources, and city-led initiatives.
• Maintain a Housing Directory, including documentation of all contacts with housing providers.
• Provide consistent updates on housing availability and maintain GoSection8 and HousingLink listings.
• Assist in the design of workshops and seminars to help prospective tenants understand the housing search process, including applications and application fees for credit reports, criminal record checks, security deposits, etc.
• Input pertinent information into required databases and make regular reports on progress toward successful housing placement.
• Research and identify community resources that assist with furnishings, moving costs, and securing deposits and application fees, including oversight of any MPHA-provided funds.
• Conduct Housing Quality Standard Inspections per grant guidelines and advise and advocate for clients concerning quality standards.
• Negotiate lease terms, utility deposits, security deposits, and move-in fees.
• Work with landlords to reduce or eliminate as many barriers to entry as possible.
• Remain current with federal, state, and local regulations as they relate to housing, housing programs, and landlord/tenant law, and develop a deep knowledge base of the Minneapolis Rental Market.
• Respond on time and coordinate with appropriate staff to all allegations received, such as drug-related activities that threaten the health or safety of residents, any gang-related activity, violent criminal activity, any sexual offense, fraud allegations, income discrepancies, household composition, and any program participant responsibilities that have been violated.
• Attend informal hearings about any of the above allegations.
• Represent MPHA at local housing meetings and conferences.
• Assists the Director and Assistant Director, and supervisor with special assignments.

Skills on Resume: 

• Opportunity Sourcing (Hard Skills)
• Community Collaboration (Soft Skills)
• Directory Management (Hard Skills)
• Listing Updates (Hard Skills)
• Workshop Design (Hard Skills)
• Database Reporting (Hard Skills)
• Resource Research (Hard Skills)
• Quality Inspections (Hard Skills)

Job Summary: 

• Coordinate housing for traveling providers, which includes searching for accommodations, arranging for furniture and housewares, and setting up utilities
• Research and provide detailed information on long-term housing in the areas where providers could potentially work
• Review leases to ensure proper lease terms, penalties, transfer clauses, deposits, monthly rental amounts, and any other financial obligations
• Negotiate with vendors to eliminate fees, security deposits, penalties, lower rental rates, etc.
• Provide excellent customer service to CHG employees, providers, clients, and vendors
• Ensure that all service requests are handled on an immediate basis and that all residents are notified if there is a delay.
• Maintain a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures.
• Ensure compliance of property employees.
• Walk vacant units and ensure they are made ready, and conduct prospect follow-up.

Skills on Resume: 

• Housing Coordination (Hard Skills)
• Housing Research (Hard Skills)
• Lease Review (Hard Skills)
• Vendor Negotiation (Soft Skills)
• Customer Service (Soft Skills)
• Service Request Handling (Hard Skills)
• Policy Knowledge (Hard Skills)
• Unit Readiness (Hard Skills)

Job Summary: 

• Utilize and leverage BCD M&E preferred hotel agreements when negotiating hotel contracts.
• Carry out sourcing functions, including complex and/or large-scale RFPs
• Utilize and leverage BCD M&E preferred hotel agreements when negotiating hotel contracts
• Build a budget according to contracted rates, concessions, and approved agenda
• Maintain Procurement/Supply Chain performance metrics
• Consult with client and/or Account Executive on best hotels and/or vendors based on budget, availability, goals, and objectives
• Trouble shoot issues, propose solutions, and escalate to the manager and Account Executive
• Assist with Spacesaver and other incentive schemes
• Embrace the company's mission, strategic objectives, and values by being a great team player who leads by example to do what it takes to ensure the company's success, as well as the best experience and outcomes for customers.
• Embrace equality, diversity, and inclusion in the workplace and adhere to all other relevant policies and procedures

Skills on Resume: 

• Contract Negotiation (Hard Skills)
• Sourcing Functions (Hard Skills)
• Budget Building (Hard Skills)
• Performance Metrics (Hard Skills)
• Client Consultation (Soft Skills)
• Issue Resolution (Soft Skills)
• Team Leadership (Soft Skills)
• Policy Adherence (Hard Skills)

Job Summary: 

• Coordinate the intake process, perform house orientation for new residents, and conduct emergency bed intakes.
• Keep the overall function of the households running smoothly through the collection of weekly activity sheets, conducting triage for daily occurrences, etc.
• Maintain house calendars in conjunction with the residents and IPMW staff.
• Interface with residents, referring their questions to the proper person to resolve problems and concerns.
• Coordinate and facilitate weekly support circles, activities, and outings to facilitate the growth and development of participants.
• Provide medication administration and documentation.
• Conduct other resident coordination.
• Create community through maintenance of the home, provide a sense of welcoming through the elimination of barriers, and enhance relationships by addressing the needs of women and the houses.
• Maintain a safe, comfortable, and functional environment by performing weekly and monthly inspections and identifying needs for cleaning, repairs, and renovations, as well as opportunities for beautification.
• Complete shift logs, incident reports, and report house requests to the WRP Director.
• Perform meal preparation and manage, purchase, and restock housing supplies.

Skills on Resume: 

• Intake Coordination (Hard Skills)
• Household Management (Hard Skills)
• Calendar Maintenance (Hard Skills)
• Resident Support (Soft Skills)
• Activity Facilitation (Soft Skills)
• Medication Administration (Hard Skills)
• Community Building (Soft Skills)
• Environment Inspection (Hard Skills)

Job Summary: 

• Arrange schedules and onsite appointments for external visitors (e.g., probation and CPS, maintenance workers, vendors, and IPMW guests) in ways that cause the least interference for household life.
• Coordinate work orders with landlords.
• Coordinate group vanpool rides with contract transportation companies.
• Schedule and coordinate transportation and other supports for necessary resident appointments
• Provide or coordinate transportation via the company van.
• Arrange for regular maintenance of the company vehicle and equipment.
• Attend weekly group supervision/team and partner meetings as well as weekly/bi-weekly individual supervision, and other meetings.
• Attend weekly staff meetings and annual board meetings, and retreats.
• Participate in opportunities to educate and advocate for increased awareness of the issues surrounding women’s incarceration and incarceration in general.
• Participate in organizational training and evaluations.

Skills on Resume: 

• Schedule Coordination (Hard Skills)
• Work Order Management (Hard Skills)
• Transportation Coordination (Hard Skills)
• Appointment Support (Soft Skills)
• Vehicle Maintenance (Hard Skills)
• Meeting Attendance (Soft Skills)
• Advocacy Participation (Soft Skills)
• Training Participation (Hard Skills)

Job Summary: 

• Implements approaches and serves to maintain or enhance resident independence and resident satisfaction.
• Maintains accurate and complete records of all functions within delegated span of authority, prepares and submits reports.
• Develops and maintains accurate data on the needs of the facility and its residents.
• Oversees the provision of transportation for residents.
• Responds to emergencies for residents and/or building concerns.
• Oversees the calendar of social programs for residents and attends.
• Responds to the needs or concerns raised by residents and/or their family members, visitors, and members of the Resident Council.
• Responsible for all financial matters of the facility.
• Participates in the development and maintenance of the operating budget, including capital needs and requests, as well as contract labor.
• Maintains systems and controls that adequately safeguard the facility's cash and other assets, and which produce reliable and accurate information, records, and reports.

Skills on Resume: 

• Resident Satisfaction (Soft Skills)
• Record Maintenance (Hard Skills)
• Data Management (Hard Skills)
• Transportation Oversight (Hard Skills)
• Emergency Response (Soft Skills)
• Program Coordination (Hard Skills)
• Concern Resolution (Soft Skills)
• Financial Management (Hard Skills)

Job Summary: 

• Responsible for the proper maintenance of petty cash funds and assigned operating accounts.
• Assists with marketing activities to maintain a high occupancy rate.
• Participates in the oversight of maintenance and repair of facility operations and provides and/or oversees light routine maintenance, including changing light bulbs, replacing air filters, and removal of garbage.
• Reviews deficiencies noted during inspections, internal audits, and other examinations, develops a plan of correction, and provides written copies to the applicable authorities.
• Administers personnel functions including recruitment and selection, hiring and training, departmental operations, conflict and problem resolution, competency, work standardization, counseling, disciplining, and termination.
• Supervises employees, ensuring adequate staffing while ensuring continuity and consistency in delivery and quality of services.
• Administers a Safety Program which includes assurances that all facility personnel, participants, visitors, and others follow established safety regulations (including fire protection/prevention, smoking regulations, accident prevention, waste disposal, and infection control), that buildings and grounds are maintained in good repair.
• Ensures compliance with all regulatory bodies, including HUD, KHA, LIHTC, REAC, etc.
• Serves as a member of the Leadership Roundtable Team.

Skills on Resume: 

• Cash Management (Hard Skills)
• Marketing Support (Hard Skills)
• Facility Maintenance (Hard Skills)
• Deficiency Correction (Hard Skills)
• Personnel Administration (Hard Skills)
• Staff Supervision (Soft Skills)
• Safety Program Administration (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Responsible for client intake process, initial assessment, and housing plan development.
• Provide daily wellness checks, support, and problem-solving to clients
• Manage and distribute client supplies at all sites.
• Assist with meal distribution.
• Assist clients with daily living skills, including RV management and ADLs.
• Coach and support clients as they transition from living on the streets to living indoors.
• Ensure quality client assistance with intensive housing searches, housing-readiness activities, and housing move-in and placements
• Develop individual housing case plans and provide ongoing housing search activities.
• Assist participants with housing applications and understanding and abiding by lease agreements.
• Participate in daily team meetings and submit a daily log of service activities to the Supervisory Case Manager.
• Create and maintain paper files and electronic (HMIS) case files to record all documentation.

Skills on Resume: 

• Intake Assessment (Hard Skills)
• Wellness Support (Soft Skills)
• Supply Management (Hard Skills)
• Meal Assistance (Soft Skills)
• Daily Living Coaching (Soft Skills)
• Housing Search Support (Hard Skills)
• Case Plan Development (Hard Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Assist the Supervisory Case Manager to analyze and organize client data to be used in reports to present to funders on a monthly and quarterly basis.
• Work closely with other agency Case Managers and Housing Navigators to ensure consistency in philosophical and practice approaches to services.
• In collaboration with the Supervisory Case Manager, monitor the local housing rental markets by keeping abreast of market rental rates, supply and demand of housing, and other related conditions to ensure effective housing searches and placements.
• Develop partnerships with property managers and landlords throughout Alameda County and assist in the maintenance of a database of landlords and available properties.
• Develop and maintain relationships with all local Housing Authorities in Alameda County.
• Provide information to Respite clients about affordable housing options, housing subsidy programs, including the PSH, NED, COACH, and RRH subsidy programs to participants.
• Assist participants with review of lease agreements and move-ins.
• Facilitate and support the Respite client with Medi-Cal, CalFresh, and SSI applications.
• Attend and participate in all assigned programs and external meetings.
• Complete HMIS Privacy and Security and Software training, and all other assigned staff trainings.
• Maintain confidentiality regarding clients, personnel, and other internal agency affairs.

Skills on Resume: 

• Data Analysis (Hard Skills)
• Team Collaboration (Soft Skills)
• Market Monitoring (Hard Skills)
• Partnership Development (Soft Skills)
• Authority Relations (Soft Skills)
• Housing Information Delivery (Hard Skills)
• Lease Support (Hard Skills)
• Application Facilitation (Hard Skills)

Job Summary: 

• Work collaboratively with Turning Point, the Housing Authority, Independent Living Association, Supportive Housing, and other related agencies to further develop housing opportunities for clients.
• Implement procedures for sober living and residential treatment services requirements and link clients to these placements.
• Develop and maintain community relationships with local landlords, housing purveyors, the Independent Living Association, and agencies serving residents of the program.
• Maintain housing files, complete and submit all documentation and billing as it relates to client housing, and submit applicable reports to the corporate office on time.
• Assist all clients in referral and linkage to the appropriate level of housing.
• Monitor housing placements to ensure appropriateness.
• Train staff on the importance of monitoring clients to ensure that the housing placement is at the appropriate level.
• Maintain appropriate case recording documentation as per the Rehab option Medi-Cal guidelines, case recording, and other contract guidelines.
• Plan, coordinate, and provide direct services for the Severely Mentally Ill (SMI) clients.

Skills on Resume: 

• Agency Collaboration (Soft Skills)
• Procedure Implementation (Hard Skills)
• Community Relationship Building (Soft Skills)
• Documentation Management (Hard Skills)
• Referral Support (Hard Skills)
• Placement Monitoring (Hard Skills)
• Staff Training (Hard Skills)
• Direct Service Delivery (Hard Skills)

Job Summary: 

• Provide direct services, including case management, to clients (such services may include group counseling, individual, and or other forms of direct service as outlined in the Individual Service and Support Plan (ISSP) and Plan of Care)
• Ensure that the housing activities are operated following the Turning Point program policies and procedures.
• Maintain cooperative working relationships with funding agencies.
• Collaborate with the Assistant Program Director/PSC Supervisor and case management staff to develop policies and practices that allow residential and case management components to function in a unified and cohesive manner.
• Provide the Assistant Program Director/PSC Supervisor with timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of clients or employees.
• Complete a minimum of 40 hours of training annually per Turning Point training requirements.
• Think and act quickly and efficiently in emergencies.
• Drive on company business and transport consumers.
• Comply with all Turning Point Safety policies and procedures, including workplace safety, reporting work-related injuries, Infection Control, and preventing potential safety risks for staff, clients, and others.

Skills on Resume: 

• Direct Service Delivery (Hard Skills)
• Policy Compliance (Hard Skills)
• Agency Relationship Management (Soft Skills)
• Policy Development (Hard Skills)
• Incident Reporting (Hard Skills)
• Staff Training (Hard Skills)
• Emergency Response (Soft Skills)
• Client Transportation (Hard Skills)

Job Summary: 

• Assist Veteran families with identifying and securing permanent, affordable housing.
• Engage program participants by maintaining regular contact to monitor and track housing search progress.
• Establish linkages and maintain solid working relationships with permanent and supportive housing providers, real estate brokers, managing agents, and landlords as a resource for participants.
• Develop a housing bank of available units and housing opportunities for qualified Veteran families.
• Assess Veteran families’ barriers to obtaining affordable permanent housing.
• Provide essential workshops, education, and referrals in an effort to prepare Veterans for successfully securing and maintaining permanent housing.
• Prepare and assist participants with the housing application/interview process.
• Track, monitor, and report housing placement rates for all participant families monthly.
• Assist staff in developing and implementing individualized Housing Stability Plans with Veterans/Veteran families to address identified housing barriers for Homeless Prevention and Rapid Rehousing services.
• Complete all necessary documentation to ensure compliance with funding requirements and agency quality assurance standards.

Skills on Resume: 

• Housing Identification (Hard Skills)
• Participant Engagement (Soft Skills)
• Relationship Management (Soft Skills)
• Opportunity Development (Hard Skills)
• Barrier Assessment (Hard Skills)
• Workshop Facilitation (Hard Skills)
• Application Assistance (Hard Skills)
• Documentation Compliance (Hard Skills)

Job Summary: 

• Advocate for Veterans/Veteran families with service providers and agencies in the community.
• Coordinate the provision of Temporary Financial Assistance with third parties and agency personnel.
• Cultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners.
• Participate in appropriate community outreach collaborations and activities.
• Participate in SSVF and Veterans Services team meetings and trainings.
• Respond to client needs promptly, accurately, and with courtesy and respect.
• Model appropriate behavior and represent the organization positively and appropriately to outside resources.
• Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know.
• Host a monthly Housing Clinic for all new program participants.
• Review housing options and expectations regarding housing responsibilities for the program participant and the agency.

Skills on Resume: 

• Advocacy (Soft Skills)
• Financial Coordination (Hard Skills)
• Relationship Cultivation (Soft Skills)
• Community Outreach (Soft Skills)
• Team Participation (Soft Skills)
• Client Service (Soft Skills)
• Professional Representation (Soft Skills)
• Confidentiality Maintenance (Hard Skills)

Job Summary: 

• Work with Northport VA Homeless Services (HUD VASH and GPD), other LI SSVF providers, as well as Nassau County DSS and Suffolk County DSS regularly.
• Partner with Northport VA Homeless Services (HUD VASH and GPD), other LI SSVF providers, as well as Nassau County DSS and Suffolk County DSS to come up with solutions to the housing shortage on LI, as it relates to the Priority 1 group and SSVF's mission to end homelessness.
• Help to resolve landlord-tenant disputes.
• Provide legal resources.
• Develop an internal guide to evictions for program participants.
• Create a networking event to recruit new landlords, real estate agents, and brokers.
• Manage the Master Housing Spreadsheet with information from all Veterans and Service Coordinators on all Veterans' status.
• Foster a relationship with the Long Island Board of Realtors (LIBOR).
• Meet with LIBOR’s various regional sub-committees to present program information and recruit new landlords, brokers, and real estate agents.

Skills on Resume: 

• Agency Partnership (Soft Skills)
• Solution Development (Hard Skills)
• Dispute Resolution (Soft Skills)
• Legal Resource Provision (Hard Skills)
• Eviction Guide Creation (Hard Skills)
• Event Planning (Hard Skills)
• Spreadsheet Management (Hard Skills)
• Networking (Soft Skills)

Job Summary: 

• Responsible for carrying out generic Housing Management activities, including arrears, void management, estate management, customer involvement, income management, lettings, and other related tasks
• Continuously improve services to meet challenging targets and obtain the best value for customers, working in partnership with stakeholders, external partners, and colleagues
• Signpost customers to varied access channels within the contact centre, improving their access to the range of services
• Manage a team responsible for tenancy services and anti-social behaviour across the region.
• Work with residents and communities with a focus on ASB, complex cases, domestic abuse, hoarding/property condition, and tenancy fraud.
• Develop effective relationships with internal colleagues and partners, including management responsibilities for a team of Officers.
• Establish and implement plans and systems to maintain occupancy and serve the community in conjunction with relevant residential and service options
• Identify markets and resources, and communicate service advantages to effectively conduct the rental and service agreement process
• Adequately staff the marketing function, complete REPS and RSM training, and attend marketing and other community events.
• Keep up to date with relevant developments and trends in facilities and actively share knowledge within the department

Skills on Resume: 

• Housing Management (Hard Skills)
• Service Improvement (Hard Skills)
• Customer Signposting (Soft Skills)
• Team Management (Soft Skills)
• Case Management (Hard Skills)
• Relationship Development (Soft Skills)
• Occupancy Planning (Hard Skills)
• Market Identification (Hard Skills)

Job Summary: 

• Manage daily operations of an Independent Living Housing setting or for designated functions within a Housing with Services setting within parameters of established policies/procedures, regulations, and standards of practice, and in keeping with the mission and values of the organization
• Supervise and direct the work of assigned associates
• Create and maintain a high level of tenant and associate satisfaction
• Develop and implement marketing and strategic plans in collaboration with the Administrator/CEO.
• Direct the hiring evaluation, counseling, and termination of housing associates, including coaching staff who are participating in a succession development plan and adhering to affirmative action requirements.
• Develop, articulate, and implement community vision and strategic planning in alignment with the BHS Quality Agenda
• Promote and model integration of Mission and Values in operational management, communications, and public relations
• Ensure ongoing integration of Quality Standards
• Ensure that care and service resources in assigned areas of responsibility are in place and are appropriate within defined program parameters
• Provide leadership to ensure that care and service are directed and delivered to meet BHS Standards and Policies within resource abilities
• Coordinate move-in, move-out for tenants to ensure smooth transitions
• Plan and monitor financial operations in areas of responsibility to ensure utilization of community resources in a fiscally responsible manner, whereby working towards long-term sustainability
• Oversee financial services, as well as budget planning and rate setting

Skills on Resume: 

• Operations Management (Hard Skills)
• Staff Supervision (Soft Skills)
• Satisfaction Management (Soft Skills)
• Strategic Planning (Hard Skills)
• Staff Evaluation (Hard Skills)
• Community Visioning (Soft Skills)
• Quality Integration (Hard Skills)
• Financial Oversight (Hard Skills)

Job Summary: 

• Fulfil the role of subject matter expert in the procurement process of supplies and services relating to hard facility matters, to determine the content of the contracts
• Ensure that all DCs are fully equipped with the necessary housing equipment and maintenance services, such as furniture, racking, waste management, and electrical installations
• Actively propose initiatives to improve facility services for the DCs, either on quality or costs
• Function as a senior advisor in the broad area of facility management
• Responsible for the current facility's OpEx budget and forecasting the OpEx budget needed for facilities for the coming years
• Translate available data into management information, advising strategic decision-makers
• Provide SLA’s and KPI’s for the facility contracts and build the contract in a way that is in line with the strategy
• Provide insight into the demands of the internal clients and translate this to an optimal Facility service level to enable and unburden the primary process
• Ensure that the primary process is fully supported and enabled to do its job.
• Manage an audit process to verify that housing and facility procedures in DCs and offices are in line with the Action policy and (local) laws and regulations
• Monitor the progress and quality of current facility contracts and functions as the strategic/tactical point of contact for suppliers
• Visit locations regularly and manage the execution of quality checks
• Manage the facilities budget
• Initiate, develop, and oversee the implementation and realization of improvements concerning processes and procedures within the facility departments and/or premises
• Responsible for the creation of a long-term (maintenance) plan and informing the group facility manager about the CapEx budgets related to this plan
• Set up business cases for investments, related to housing/facility services, and the long-term (maintenance) plan

Skills on Resume: 

• Procurement Expertise (Hard Skills)
• Equipment Management (Hard Skills)
• Service Improvement (Hard Skills)
• Facility Advising (Soft Skills)
• Budget Forecasting (Hard Skills)
• Data Translation (Hard Skills)
• Contract Management (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Assist Persons to obtain housing by assessing eligibility, conducting housing searches, assisting with applications, maintaining meticulous housing search records indicating what resources have been applied for, what address was used, coaching Persons to follow up regularly to check status and update information on file, and assisting with the mitigating process.
• Train and coach all Integrated Team members regarding housing first principles and available housing resources
• Assist in the provision of treatment and support directed at both successfully transitioning Persons into new housing and maintaining Persons’ tenancies.
• Assist Persons in the execution of leases and orient Persons to their lease terms, subsidies, and how their change in housing may impact their benefits.
• Maintain a database of housing situations of all Persons served by the team to track inspections, renewals, and recertification deadlines, and prompt the assigned team when specific annual tasks are coming due so the team can support Persons in meeting tenancy requirements.
• Train team staff on licensing requirements for GLEs, SIEs, and independent apartments, and monitor the resolution of all deficiencies and consult with the team on developing strategies to support Persons towards positive tenancy when issues arise.
• Collaborate with the Housing Coordinators from other Integrated Teams to maintain a pool of housing resources, share housing leads, and carry out initiatives to recognize and celebrate landlords/property managers who have been a positive support in ensuring lasting tenancy for Persons.
• Establish and maintain relationships with landlords, property management companies, and housing authority staff to facilitate housing searches and more effectively mediate routine disputes to support Persons' tenancies.
• Develop, maintain, and direct a pool of voluntary Neighborhood Liaisons, other Persons who live in a given neighborhood and who are trained and willing to introduce newly arrived persons to the neighborhood and orient them to its resources, including transportation and opportunities for social connection.
• Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.

Skills on Resume: 

• Eligibility Assessment (Hard Skills)
• Team Training (Hard Skills)
• Transition Support (Soft Skills)
• Lease Assistance (Hard Skills)
• Database Maintenance (Hard Skills)
• Licensing Training (Hard Skills)
• Resource Collaboration (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Responsible for linkage to 811 housing.
• Assist individuals/teams with applications, tour processes and appeals, track 811 units and availability, communicate program updates to SAs, update Cuyahoga DD processes/procedures, and act as a liaison to DODD and OHFA regarding 811-related issues.
• Assist individuals and SAs with linkage regarding fair housing laws and issues, including requests for reasonable accommodations and modifications.
• Collaborate with the in-house attorney and community entities to ensure additional housing opportunities for individuals served by Cuyahoga DD.
• Act as a community outreach contact, working closely with housing corps (NCCH, Catholic Charities, Westco, and other private providers), developers of low-cost rentals, CMHA, EDEN, and Cleveland area Fair Housing entities.
• Work with SAs/teams to link to these entities and create/update policy and procedures, and assist SAs with case consultation related to housing options available based on needs discussed.
• Work with CMS leadership to develop new housing options.
• Work to organize and streamline the work related to new innovative housing opportunities as they arise, i.e., expand creative housing model, integrated apartment complex, VOCA, and less than 24-hour housemate matching list.
• Work with the Respite Coordinator to expand respite options so individuals have access to planned and emergency respite, including respite options for children.
• Assist with recruiting independent providers, ICFs, NFs, and a provider to develop a new respite home.
• Work closely with the Supervisor and Manager to create and update training for CMS staff, specifically SAs, related to housing options and processes.
• At the direction of the SA Supervisor, assist with correspondence related to internal or external processes, including correspondence with the Medicaid Liaison, home mods department staff regarding specifications and referrals, LOC and DODD systems, etc.
• Document all work via the MAC billing system.

Skills on Resume: 

• Housing Linkage (Hard Skills)
• Application Assistance (Hard Skills)
• Fair Housing Support (Hard Skills)
• Community Outreach (Soft Skills)
• Policy Development (Hard Skills)
• Housing Innovation (Hard Skills)
• Training Development (Hard Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Responsible for communication, coordination, and linkages regarding bridge, supportive, and affordable housing programs externally and internally with CPLC Health staff.
• Oversee housing reports (statistical performance outcomes and status) for CPLC Health, Substance Abuse and Mental Health Services Administration (SAMHSA), and ADHS/DBHS through a performance outcomes-based model
• Oversee the production of housing units geared to the needs of the population (i.e., housing first permanent housing stock) and the statistical longevity of participants residing in permanent housing.
• Oversee maintenance of various housing-related databases, management of Assertive Community Treatment (ACT) properties, including monthly inspections and maintenance, handle eviction prevention efforts, coordinate housing and referral issues with RBHA Housing and IT staff to meet HUD service match, and leverage deliverables.
• Advocate for the needs and develop affordable housing resources for participants with mental health disorders and co-occurring substance abuse issues.
• Be an active leader and participant with community groups, advocates, and funding sources, such as the SAMHSA, Arizona Mental Health Association, Arizona Coalition to End Homelessness, ADHS/DBHS Statewide Behavioral Health Planning Council including the Consumer's Advisory Council, the Arizona Department of Housing, Maricopa Association of Governments (local homeless community planning process entity), and the US Department of Housing and Urban Development.
• Maintain satisfactory punctuality and attendance as set on the work schedule
• Manage monthly deliverables, including Homeless Housing Spread Sheet, Supported Housing Report, Residential Services Report with Step Down plans.
• Transition Plans for each person in Community Placement or Residential
• Accountable for all individuals who are currently placed in Home Inc. or ABC Subsidized Apartments.
• Develop monthly reports to ensure all individuals who are Homeless have applied for Supported Housing and are in the process of obtaining a safe living environment, based on the needs of the client.
• Attend staffings to ensure adherence to treatment plans for individuals in Independent or Semi-Independent Settings.
• Oversee ACT Housing transitions and ensure the Supported Housing and Housing First Objectives are met.

Skills on Resume: 

• Program Coordination (Hard Skills)
• Report Oversight (Hard Skills)
• Housing Production (Hard Skills)
• Database Management (Hard Skills)
• Resource Advocacy (Soft Skills)
• Community Leadership (Soft Skills)
• Deliverable Management (Hard Skills)
• Transition Planning (Hard Skills)

Job Summary: 

• Coordinate with the Civilian Personnel Office (CPO), ASG-KU Protocol, Joint Visitors Bureau (JVB), Executive Service Bureau (ESB), Department of Army Civilian (DAC) Off-Post Housing, COR, NCOIC, Housing Point of Contacts (POCS), ASG-KU Staff, Theater Gateway (TG) Staff, and other tenant units for arrivals and departures of PCS, TCS, TDY, and R&R personnel.
• Utilize Common Access Card (CAC) to enter and perform inputs to the MS EXCEL or ACCESS Military Housing database.
• Utilize CAC to communicate via Military NIPR Enterprise Email with Housing POCs, Sponsors, JVB, ESB, ASG-KU Housing OIC/NCOIC
• Receive Billeting requests, encrypted Military Orders, and other unclassified information regarding reservations, assignments, or terminations, and distribute to the appropriate sections for processing.
• Prioritize assignments IAW AR 420-1 and ASG-KU Camp local policies and procedures based on the availability of billets/furnishings.
• Maintain records of the status of assigned and available billeting for each rank or grade of personnel for each housing area.
• Conduct Daily/Weekly walk-through inspections of Billets/PCBs/BAs/Trailers to verify occupancy, serviceability of furnishings, and facilities to assign available billeting to new occupants.
• Conduct briefings to incoming or outgoing units and individuals on billeting procedures.
• Assist in the cleaning of DVQ and VIP rooms, and ensure rooms are maintained to a high-quality standard
• Arrange escorts for cleaning/maintenance personnel and maintain positive key control on all primary access keys for the DVQ facilities.
• Assist in room preparation of vacant and reserved rooms, with light cleaning of rooms, furniture, appliances, latrines, floors, carpets, and common areas, and arrangement of furniture, to ensure readiness for incoming occupants.
• Familiarize oneself and subordinate staff with the procedures for issuing/receiving linen and room keys, and assist with issuing in the absence of Key Room staff and Furnishings staff.

Skills on Resume: 

• Personnel Coordination (Soft Skills)
• Database Management (Hard Skills)
• Email Communication (Hard Skills)
• Request Processing (Hard Skills)
• Assignment Prioritization (Hard Skills)
• Record Maintenance (Hard Skills)
• Inspection Conducting (Hard Skills)
• Briefing Delivery (Soft Skills)

Job Summary: 

• Coordinate the arrival and departures of DVQ personnel with the ESB, Housing Military Staff, Lead, or Supervisor.
• Conduct a customer assessment survey with departing DVQ guests to provide feedback to the DPW and Protocol on the strengths and weaknesses of the services provided.
• Prepare dirty linen and towels for laundry service and pick up clean linen from the Laundry point and maintain an adequate amount of linen, toiletries, water, and cleaning supplies on hand to meet the daily needs for room preparation.
• Update appropriate changes to the Billeting Locator List daily and post reservations.
• Develop, implement, refine, inspect policies, procedures, equipment, and organize office files IAW the Army Records Management Information System (ARIMS).
• Submit Work Orders to the DPW Work Order Desk 24hrs/7 days a week, and track the status of open work orders submitted by Housing until completion.
• Provide answers to residents/guests regarding DPW services, pest control, laundry facilities, waste collection, cable service, telephone service, fire safety, and other housing-related queries.
• Assist with and prepare for inspections, and respond to Contracting Officer Representative (COR) and Quality Control requests, through the Housing Supervisor and the Housing Branch Manager.
• Ensure staff compliance with the Housing Performance Work Statement (PWS) and the Vectrus KBOSSS Policies and Standard Practices (P&SPs).
• Follow and embrace a positive safety culture throughout the Housing operations.
• Adjust schedule (subject to swing shift) and cross-train to assist other sections in the Housing Branch, or other Community Service Departments (CSD) when short-staffed or when a mission surge occurs.

Skills on Resume: 

• Personnel Coordination (Soft Skills)
• Customer Survey (Soft Skills)
• Linen Management (Hard Skills)
• Reservation Updates (Hard Skills)
• Policy Implementation (Hard Skills)
• Work Order Tracking (Hard Skills)
• Resident Support (Soft Skills)
• Inspection Preparation (Hard Skills)