HOUSING COORDINATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jul 11, 2025 - The Housing Coordinator has hands-on experience in student housing, hotels, or similar settings, working closely with young adults in a leadership or supervisory capacity and coordinating large-scale events, online applications, and staff training. This role requires proficiency in Microsoft Office, database tools, and administrative systems like Cognos and Banner. The coordinator also has strong communication, conflict resolution, customer service, and leadership abilities, combined with excellent organization, multitasking, and problem-solving under pressure.

Essential Hard and Soft Skills for a Standout Housing Coordinator Resume
  • Eligibility Assessment
  • Lease Verification
  • Housing Search
  • Regulatory Compliance
  • Case Management
  • Property Inspection
  • Report Preparation
  • Data Management
  • Application Assistance
  • Contract Negotiation
  • Relationship Building
  • Community Outreach
  • Client Advocacy
  • Conflict Resolution
  • Team Collaboration
  • Resident Support
  • Professional Conduct
  • Stakeholder Engagement
  • Communication Skills
  • Customer Service

Summary of Housing Coordinator Knowledge and Qualifications on Resume

1. BA in Sociology with 2 years of Experience

  • Experience in housing services, real estate, sales, or a combination of education and experience.
  • Experience with homeless families and/or Veteran services
  • Strong ability to network and negotiate with housing providers
  • Demonstrated proficiency with the Microsoft Office Suite
  • Experience with electronic database systems (such as HMIS)
  • Solid organizational skills and strong communication and writing skills
  • Willingness to attend occasional events outside of normal business hours, including Veterans Day.
  • High energy level to complete assigned work and meet deadlines.
  • Ability to work independently or as a team.

2. BA in Communication Studies with 1 year of Experience

  • Work experience in non-profit human services
  • Experience with homeless, veteran, and/or developmentally disabled populations
  • Knowledge of different housing models, particularly rapid rehousing
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Willingness to travel and make multiple visits in the field
  • Basic computer knowledge, MS Word, Excel, PowerPoint
  • Flexible regarding scheduling and prioritizing tasks
  • Ability to utilize critical thinking skills in decision-making situations
  • Good organizational and record-keeping skills, and good independent judgment

3. BS in Urban Studies with 3 years of Experience

  • Previous domestic or commercial housekeeping, hospitality, or related work experience
  • Prior work experience with and knowledge of cleaning chemicals and supplies
  • Knowledge of the proper use of cleaning supplies and proper cleaning techniques.
  • Can read, write, speak, and understand English effectively, and be able to understand normal conversation and accurately communicate information.
  • Strong interpersonal, organizational, and time-management skills.
  • Ability to calmly and effectively resolve employee problems and concerns in a timely and professional manner.
  • Excellent supervisory and/or management skills.
  • Must be able to operate a computer with basic computer skills.
  • Ability to stand and walk on paved, unpaved, uneven, and sometimes slippery surfaces for extended periods.
  • Ability to climb stairs and ladders occasionally, as well as lift and carry up to 60 pounds occasionally.
  • Ability to remain balanced, stoop, squat, kneel, crouch, twist, turn, push, pull, grasp, and reach down, forward, and overhead frequently.
  • Manual dexterity to grasp and handle paper, phones, etc.
  • Must be able to use general cleaning supplies - grasp, lift, push, pull, and use cleaning equipment.

4. BA in Social Work with 4 years of Experience

  • An advanced level of fluent English skills, both oral and written, to enable effective communication with others whose primary language is English
  • Advanced knowledge of Spanish culture, history, and social norms, especially in the context of private life (home)
  • Advanced intercultural and communicative competence
  • Computer proficiency with skills in using Microsoft Word, PowerPoint, and Excel
  • Ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines
  • Can work independently and collaboratively with professional colleagues both within the center and abroad in a team-oriented environment
  • Ability to accomplish goals by tactfully working through formal and informal channels
  • Strong attention to detail with a high level of accuracy
  • Demonstrated public-speaking skills in both Spanish and English, and ability to effectively prepare and present to a variety of audiences (students, families, colleagues, etc.)
  • Demonstrated creativity, problem-solving, critical analysis, initiative, judgment, and decision-making skills
  • Understanding of working in a complex university or similar environment with proven ability to exercise patience and flexibility with students, staff, faculty, and outside constituents
  • Strong interpersonal skills, adept at fostering and maintaining effective collaboration, trust, teamwork, and respect

5. BS in Human Services with 5 years of Experience

  • Experience in the medical, mental health, or social services field (with certification and/or licensure in a relevant discipline, e.g., certified addiction counselor)
  • Experience providing case management services with a strong sense of boundaries.
  • Experience working with people living with mental illness.
  • Experience in residential services and/or supportive housing programs.
  • Experience working in services for homelessness, mental health, and substance abuse
  • Knowledge of housing contract compliance, Landlord-Tenant Laws, and Fair Housing.
  • Enthusiastic about the Housing First approach.
  • Basic knowledge of HIPAA regulations.
  • Familiarity with the client population served - persons living with mental illness.
  • Excellent customer service skills with both internal and external customers.
  • Excellent communication skills and ability to communicate clearly, both written and verbal.
  • Ability to work individually and work cooperatively with others as an effective team member, and work as a member of a culturally diverse team.
  • Strong organizational skills and the ability to multitask within a fast-paced environment.
  • Ability to maintain a positive, solution-focused demeanor when responding to conflicts or problems.
  • General computer proficiency, including strong data entry, typing, and word processing skills.

6. BS in Community Development with 2 years of Experience

  • Responsible administrative/clerical experience.
  • Previous university housing experience.
  • Proficient in Microsoft Office.
  • Ability to multitask and prioritize in a busy, fast-paced, dynamic environment.
  • Must possess strong follow-through and follow-up skills.
  • Must be highly organized, detail-oriented, and proactive, with good problem-solving skills.
  • Awareness and sensitivity to special interest groups, parents, students, faculty, and staff.
  • Must have patience and be able to deal with people under stressful circumstances.
  • Excellent written and oral communication skills.
  • Strong customer service skills and an effective communicator with those of diverse backgrounds.
  • Must be a team player and willing to work after hours and weekends.
  • Previous experience with FileMaker software.

7. BA in Public Policy with 3 years of Experience

  • Experience working through resettlement needs and issues experienced by multi-barrier immigrants and refugees.
  • Experience in the BC housing market.
  • Strong written, verbal, and active listening skills
  • Able to communicate effectively and respectfully with people from a variety of backgrounds, cultures, and individuals who have English as a second language.
  • Well-developed knowledge of the BC housing market.
  • Strong cross-cultural experience, sensitivity, and skills.
  • Strong knowledge of issues faced by immigrants and refugees in the community.
  • Well-developed organizational and time management skills, and able to manage competing priorities.
  • Effective problem-solving and decision-making skills.
  • Well-developed computer skills, including Microsoft Office 365 and use of databases.

8. BA in International Relations with 1 year of Experience

  • Previous community services experience in direct service
  • Knowledge of the Chicagoland affordable housing market options
  • Strong interpersonal and communication skills, both verbal and written
  • A willingness to work flexible and non-traditional hours in the service of families of origin and persons served.
  • Be flexible and responsive to clients served, system partners, and internal customers.
  • An ability to remain objective and professional in all areas of job function.
  • Must demonstrate tolerance and respect for the ideas and actions of others.
  • Can effectively work with and be respectful and sensitive to persons from various cultural, socioeconomic, ethnic, religious, and racial backgrounds.
  • Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers
  •  Software proficient in word processing, spreadsheet, and database programs.

9. BS in Real Estate Management with 2 years of Experience

  • Experience in a customer service atmosphere, managing logistics in a real estate, marketing, sales, or customer-oriented business
  • Fluency in English speaking/reading/writing
  • A general knowledge of local city real estate laws, regulations, and procedures as they relate to residential leasing and contracting.
  • Good oral and written communication skills, with customer service
  • Must have excellent interpersonal skills
  • Tact in dealing with residents on housing issues and persuasiveness in dealing with landlords on lease contracts and issues
  • Ability to interpret and apply housing policies and regulations
  • Excellent overall computer skills (keyboarding with both speed and accuracy) and basic MS Office use
  • Strong numerical skills for manipulating and reporting housing data
  • Highly organized with strong attention to detail

10. BS in Hospitality Management with 4 years of Experience

  • Knowledge of the Florence Real Estate market
  • Experience working with high school or college students
  • Experience with experiential learning and/or education abroad programming (experience with high school or college students preferred)
  • Ability to embody/model kindness, openness, flexibility, curiosity, empathy, integrity, responsibility, and professionalism for students
  • A passion for learning, experiential education, diversity, inclusivity, travel, global citizenship, and most importantly, for helping students grow and succeed
  • Ability to work independently
  • Fluency in Italian and English, excellent communication skills, efficient time management, teamwork, and the ability to work in a high-pressure environment.
  • Strong computer skills, including Google Suite and Microsoft Suite - Excel, Word, and PowerPoint.
  • Experience with residence life and/or student housing
  • Experience working with culturally, ethnically, socioeconomically, and linguistically diverse students
  • Demonstrated ability to foster relationships with underrepresented students.
  • Well-versed in data management to ensure adequacy, accuracy, and legitimacy of data
  • Be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards.

11. BS in Facility Management with 3 years of Experience

  • Direct care experience providing services to adults with mental health issues or related populations.
  • Previous experience working with individuals diagnosed with severe mental health issues
  • Experience managing affordable housing and/or housing supports preferred.
  • Strong commitment to the right of each person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their choosing.
  • Professional writing and verbal communication skills.
  • High degree of personal organization, attention to detail, and time management skills.
  • Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
  • Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments.
  • Microsoft Office Suite proficient (Excel, Outlook, etc.)

12. BS in Human Services with 5 years of Experience

  • Experience participating in high-touch, in-person outreach strategies to continually engage with patients referred for Housing Coordination and/or Tenancy Support Services.
  • Working knowledge of Housing First and tenant rights under Fair Housing.
  • Clear understanding of nonprofit and community resources for individuals experiencing homelessness in Service Planning Area (SPA) 4.
  • Understanding of Trauma-Informed Care, Motivational Interviewing, and Harm Reduction strategies, including certification in Narcan administration.
  • Able to synthesize complex information from assessments, trainings, and research to implement up-to-date, evidence-based interventions for impactful housing navigation and tenancy support.
  • Expertise in conditions, and strategies to assist the Medi-Cal Enhanced Care Management populations of focus -  Individuals and Families Experiencing Homelessness, High Utilizers, Adults with Serious Mental Illness and/or Substance Use Disorder, Incarcerated and Transitioning to the Community, Individuals at Risk for Institutionalization and Eligible for Long Term Care.
  • Can maintain updated progress notes, assessments, and data in the Electronic Health Record.
  • Can complete necessary and accurate Medi-Cal billing in the Electronic Health Record for services provided.
  • Strong critical thinking skills and sound decision-making capabilities, often under pressure and in complex situations
  • Ability to remain flexible, responsive, accessible, and adaptable.

13. BS in Community Development with 4 years of Experience

  • Practical current experience in a related job inside or outside the Institute, including experience in a student residence, hotel, or similar operation, working closely with young adults in a leadership or supervisory role.
  • Experience with event or activity planning for large groups, online reservation or application systems, and previous experience in staff selection and training.
  • Intermediate training and experience with Microsoft Office products (Word, Excel, and PowerPoint), database management, publishing software, Cognos, and Banner.
  • Experience as a functional specialist and in maintaining and upgrading systems
  • Excellent listening, oral, and written communication, interpersonal, and conflict resolution skills.
  • A positive attitude, a friendly, outgoing personality, and proven ability to build rapport and trust with young adults and to motivate employees.
  • Accurate keyboard skills to 50 wpm, and experience taking minutes.
  • Previous cash handling and record-keeping experience.
  • Excellent customer service, problem-solving, organizational, attention to detail, follow-up, and conflict resolution skills.
  • Strong leadership, coaching, and relationship-building skills.
  • Ability to prioritize, plan, coordinate projects, exercise good judgment, remain calm, make decisions, troubleshoot, and problem-solve
  • Ability to multitask with distractions and interruptions.
  • Ability to work effectively in a leadership and coaching role with individuals and teams.