• Conduct a formal assessment of Veterans to establish program eligibility
• Provide best practices in case management to help qualified Veterans retain housing and achieve long-term stability through more financial income/support.
• Complete monthly case management check-ins on Veterans enrolled in the program
• Develop, implement a two-year housing stability plan with Veteran participants.
• Cultivate productive relationships with the appropriate community resources to ensure referrals for Veterans
• Maintain case management data in the Homeless Management Information System
• Support the more extensive SSVF program.
• Adhere to the Risk Management Policy and notify the line manager of any identified risk

Skills: Veteran Assessment, Case Management, Monthly Check-ins, Housing Planning, Community Collaboration, Data Management, Program Support, Risk Compliance

• Negotiate multiple short-term leases with numerous property managers and leasing agents across the country.
• Manage a multi-million-dollar budget with frugality, including monthly, quarterly, and annual forecasts and reconciliations.
• Account for each dollar spent by classifying and allocating charges to specific internal orders, cost centers, and GL codes.
• Communicate confidently with sales managers, regionals, and VPs in person and over the phone.
• Document crucial data and lease information in internal software programs, including Salesforce and Microsoft OneDrive.
• Set and meet expectations, timelines, and priorities with coworkers, partners, vendors, and customers with autonomy.
• Maintain a professional relationship with multiple partners and nationwide vendors.
• Build Vivint’s brand internally and externally as a hard-working, innovative, and honest company.
• Manage rooming lists, tenancy details, and commission-related rent and utility deductions for roughly 400 employees at a given time

Skills: Lease Negotiation, Budget Management, Expense Allocation, Executive Communication, Data Documentation, Deadline Management, Vendor Relations, Brand Building

• Actively supports, represents, and extends the mission, vision, and values of the organization.
• Actively being the face of the organization in the area of housing resource development.
• Provides in-home supportive services, community resource referrals, advocacy, and other social service interventions to the clients.
• Travels daily to provide community-based services to and on behalf of clients in compliance with organizational, contract, and regulatory requirements.
• Completes all required documentation on time.
• Sources and creates a link with the community resources to access housing opportunities for clients.
• Assists clients in finding permanent supported housing in the community.
• Assists clients in applying for the Bridge Subsidy program.

Skills: Mission Representation, Housing Outreach, In-Home Support, Community Referrals, Client Advocacy, Documentation Compliance, Resource Linking, Housing Placement

• Completes housing applications along with the client, along with signing of rental lease agreements.
• Takes clients to view housing options in the community.
• Assists clients in establishing a housing expenses budget.
• Assists clients with the move-in plan and the furnishings of the unit.
• Registers clients in the PAIRS system.
• Assists clients in purchasing furnishings for permanent supported housing.
• Assists clients in setting up utilities for permanent supported housing.
• Participates in various community events and meetings regarding low-income housing and supportive housing options.
• 
  

Skills: Housing Applications, Lease Coordination, Housing Tours, Budget Assistance, Move-In Planning, System Registration, Utility Setup, Community Engagement

Provides guidance, direction, and supervision to case management staff

Assists in facilitating a clinical meeting in the Clinical Director's absence

Reviews client files for quality assurance, including discharged charts

Leads discussions on how to approach particular situations regarding client progress

Provides case management services to the assigned caseload in any of the U.S.VETS programs

Solicits outside providers to facilitate program classes for residents with approval by the Clinical Director

Creates program class schedule/calendar and turns it into the Clinical Director for approval

Collaborates with VSC to provide clinical guidance to VSA staff

Facilitates and attends roll calls and town halls

Skills: Staff Supervision, Clinical Meeting Support, File Quality Review, Client Progress Guidance, Case Management, Provider Coordination, Schedule Planning, Clinical Collaboration

• Acts as a liaison between case management staff and operations staff in making requests for supportive services
• Creates the case management schedule and ensures the case management schedule covers a late night
• Covers the Case Manager's responsibilities in their absence
• Takes responsibility for case management coverage
• Responsible for reporting client information to the Clinical Director on various aspects of the program
• Audits all files a minimum of quarterly, according to U.S.VETS standards
• Monitors program fee (rent) collection
• Participates in the client’s transition meetings
• Responsible for training new Case Managers in all aspects of CM responsibilities

Skills: Liaison Coordination, Schedule Management, Case Manager Coverage, Client Reporting, File Auditing, Fee Monitoring, Transition Support, Staff Training

• Collaborates with the Clinical Director and VA for entry/re-entry of clients
• Request random UAs weekly for residents
• Facilitates weekly program classes
• Assists in the monitoring of failed room inspections
• Addresses documented in Incident Reports
• Assists with pass approval
• Assists with outside referral sources
• Supervises data entry and updating of the Homeless Management Information Systems, and is responsible for the accuracy of data
• Follows correct procedures to ensure a safe and healthy working environment for yourself and others

Skills: Client Collaboration, UA Coordination, Class Facilitation, Room Inspection Monitoring, Incident Response, Pass Approval, Referral Assistance, Data Supervision

• Achieves grant objectives by providing expertise, monitoring service delivery, reporting to the Funder and the Program Manager, highlighting progress in reaching goals, and administering client assistance funds
• Performs and coordinates day-to-day operations of program service providers, overseeing intake, creation of service plans, and delivery of services to clients
• Identifies and locates housing options suitable for homeless participants, including referral to VOALA shelters
• Creates and maintains a housing database linking tenants to apartments
• Communicates with landlords and familiarizes them with the DVHF program and the unique needs of participants
• Conducts habitability and lead-based paint inspections of housing options
• Works directly (one-on-one) with landlords on behalf of clients and the program
• Conducts weekly case conferencing with referral agencies, and monthly case files audits to assure participant records are complete and accurate
• Monitors program compliance with SCADP policies and required procedures, and maintains documentation of all program procedures
• Assist Program Manager with implementing policies, procedures, and forms that facilitate the effective operation of the delivery of high-quality services to clients
• Coordinates outreach and collaboration efforts with community partners and stakeholders, recruits, develops, and monitors volunteer DV advocates

Skills: Grant Management, Service Coordination, Housing Identification, Database Management, Landlord Communication, Housing Inspection, Case Conferencing, Compliance Monitoring

• Drives implementation of the agency’s strategic initiatives to expand housing options available to families who have experienced interpersonal violence.
• Coordinates the Center’s housing program team in researching and analyzing housing trends, developing policy agendas, building collaborations across systems, and providing technical assistance on housing efforts.
• Oversees the Direct Assistance Fund, including developing protocols, budgets, and assisting with grant-writing.
• Builds effective partnerships with community agencies, including local and state-wide housing systems, homeless service providers, domestic violence programs, social services, and organizations working for racial justice.
• Participates in local, statewide, and national stakeholder meetings and conferences, including public speaking
• Performs activities related to staff management, including recruitment and hiring, discipline and termination, scheduling, supervision, and performance management.
• Maintains an environment of safety and inclusion for clients, self, and others, and supports patient safety initiatives.
• Knowledge and oversight of TCFSH and Nationwide Children’s Hospital (NCH) policies and protocols.
• Supports the Aspiration of TCFSH and the Mission of Nationwide Children’s Hospital in every interaction, decision, and function of the position, every day.

Skills: Strategic Implementation, Housing Program Coordination, Fund Oversight, Partnership Building, Public Speaking, Staff Management, Safety Compliance, Policy Knowledge

• Provide intake and assessment of clients seeking assistance with payment of rental arrears
• Prepare cases for managerial approval by collecting required documentation from clients and property owners through a variety of communication channels (email, letter, telephone contacts)
• Process eviction prevention assistance payment requests using applicable software and internal forms, and procedures, and initiate payment to property owners
• Provide direct support to individual clients and client groups, which may involve issues involving housing conditions and assistance at administrative hearings and housing courts
• Provide community education and outreach activities to clients, client groups, property owners/brokers, and staff of community-based organizations regarding housing issues, and to make them aware of the organization's services
• Develop and distribute educational and promotional materials to community members and staff at other organizations
• Work with legal aid/legal services attorneys and members of the private pro bono bar on legal issues impacting clients and client groups
• Coordinate services with case managers, counselors, courts, and community liaisons, and with the interdisciplinary team members in addressing client needs and goals
• Coordinate with the Health and Well-being Coordinator to ensure active participation and attendance of clients in peer groups
• Participate in multidisciplinary team meetings, including case reviews and case conferences
• Ensure client data accuracy and maintain documentation of client case records following confidentiality guidelines, regulations, and funder requirements
• Generate reports and provide administrative assistance, including answering phones, scanning, filing, faxing, and copying for the program

Skills: Client Intake, Documentation Preparation, Payment Processing, Client Support, Community Outreach, Material Development, Legal Collaboration, Service Coordination

• Hands-on technical experience
• Experience with sales support and/or customer service experience
• Strong organizational and strategic planning skills
• Strong analytical and strategic business acumen
• Knowledge of residence life operations
• Highly organized with the ability to juggle multiple projects
• Proficient with MS Products, including Excel, Dynamics, PowerPoint, Word
• Commitment to personal and professional growth, and a sense of responsibility to self and team
• Exemplary work ethic, integrity, initiative, creativity, and passion
• Professional demeanor and strong communication skills, both written and oral
• Ability to work independently or in a team setting effectively
• Capable of working in a fast-paced environment, balancing multiple projects and responsibilities
• Ability to work a flexible schedule

Qualifications: BS in Public Administration with 3 years of Experience

• Hold a CPR/First Aid Certification
• HQS (Housing Quality Standards) Certification
• Knowledge of behavioral health diagnosis and symptoms.
• General knowledge of community resources and/or the willingness to research
• Excellent communication skills, both written and verbal.
• Ability to use and troubleshoot basic business equipment.
• Ability to interact with a wide range of individuals.
• Strong ability to multitask with a high level of accuracy and timeliness in project output.
• Ability to maintain a high level of client confidentiality.
• Ability to problem solve quickly and prioritize tasks for optimum efficiency, with excellent organizational and budgeting skills
• Excellent interpersonal and customer service skills

Qualifications: BS in Construction Management with 1 year of Experience

• Relevant hotel/supply experience and customer service experience
• Ability to interpret and implement Housing policies
• Advanced level of proficiency in the use of MS Office, including Word, PowerPoint, Excel, and Outlook, and other related applications
• Must have advanced written and oral communication skills in English.
• Excellent customer service skills and a positive, can-do attitude
• Must have strong interpersonal communication skills and the ability to work and communicate with others effectively
• Able to juggle competing demands and prioritize work with a sense of urgency
• Strong leadership and management skills, including a professional demeanor
• Must be able to work independently with little supervision
• Must be able to work in extreme environmental conditions, including dust and high temperatures

Qualifications: BS in Human Services with 2 years of Experience

• Knowledge of supportive, affordable housing in the county
• Education and/or training in property management functions, and experience working with people with disabilities, institutionalized, and homeless individuals
• Experience working in a crisis setting and the ability to respond appropriately in an emergency
• Knowledge of Fair Housing Laws and reasonable accommodations
• Basic computer knowledge, MS Word, and Excel
• Flexible regarding scheduling and prioritizing tasks
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• An ability to work independently and effectively
• Be bilingual in English and Spanish

Qualifications: BS in Hospitality Management with 3 years of Experience

• Supervisory experience in social services in a community setting providing services for persons with histories of homelessness, psychiatric disabilities, HIV/AIDS, and substance abuse
• Experience in real estate, property management, or housing support.
• Be committed to serving homeless individuals.
• A clear understanding of PTSD, Traumatic Brain Injury, alcohol and drug dependency, and other mental health issues.
• Proficiency in Microsoft Office, email, internet, and calendaring applications.
• Experience with HMIS, ARIES, and EPIC data entry
• Working knowledge of local housing markets and local community resources.
• Excellent verbal and written communication skills.
• Excellent interpersonal and crisis intervention skills with a can-do and flexible attitude.
• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
• Ability to maintain professional conduct, attitude, and appearance at all times.

Qualifications: BS in Facilities Management with 4 years of Experience

• Experience in administration and/or customer service.
• Experience working in a college/university environment and/or in a collaborative team environment
• Possesses enthusiasm for higher education
• Have an overall commitment to excellence in customer service.
• Excellent written and verbal communication skills.
• Must have the flexibility to work on several projects concurrently and must demonstrate sensitivity in working with confidential matters.
• Sound judgement and analytical skills
• Great attention to detail with a high degree of accuracy
• An ability to work in a fast-paced environment with a positive attitude.
• Able to work effectively in a culturally diverse environment

Qualifications: BS in Business Administration with 1 year of Experience

• Customer service experience, office/phone experience
• Experience and comfort with Microsoft Word, Excel, and Outlook.
• Experience working with a database
• Excellent verbal and written communication skills.
• An ability to stay organized and multitask.
• Excellent problem-solving and critical thinking skills.
• Exhibits strong business acumen and sound judgment.
• Able to establish and maintain healthy working relationships among team members in the course of work.
• Ability to assist coworkers with tasks.
• Confidence in multitasking and adaptability with urgency to last-minute changes and exceptions

Qualifications: BS in Real Estate Management with 2 years of Experience

• Experience in a similar position, preferably in a luxury setting.
• Willingness to work in a flexible schedule, including weekends and holidays.
• Excellent communication and organization skills.
• Must be able to work in a high-paced and dynamic operation.
• Able to work together with other colleagues.
• Have a pleasant, friendly, and helpful manner.
• Must maintain clean and healthy personal hygiene and grooming.
• An ability to work in a safe, prudent, and organized manner.
• Able to handle multiple tasks at once time.
• Able to consistently delight and satisfy guests.
• Able to handle guest requests in a detailed manner.

Qualifications: BA in Social Work with 1 year of Experience

• Prior experience working with the homeless adult population
• Knowledge/experience in working with homeless adults with mental illness and/or substance abuse co-occurring disorders.
• Knowledge of Public Entitlements (EAEDC, Social Security, Food stamps, etc.) and other resources
• Teamwork and flexibility within the work environment to meet client needs.
• Ability to assess client support systems, develop service plans with maximum client input, assess client ability to transition to a supportive Housing First Model, and provide ongoing support services.
• Computer literacy and skill in the use of computers and related software applications.
• Solution-oriented and creative problem-solving
• Thrive under pressure and stressful situations
• Excellent interpersonal and communication skills
• Strong organizational and planning skills

Qualifications: BA in Communication Studies with 3 years of Experience

• Substantial experience working in a customer-service focused environment with an emphasis on effectiveness, professionalism, tact, and integrity.
• Administrative support experience and knowledge of general office procedures and standard office equipment.
• Political acumen and diplomatic skills sufficient to work with ethnically and culturally diverse populations in many capacities with professionalism and sensitivity
• Excellent organizational and time management skills sufficient to work independently and set priorities in a complex work environment with shifting priorities, frequent interruptions, and distractions.
• Strong listening, verbal communication, and interpersonal skills with the ability to comprehend and respond flexibly and professionally under difficult circumstances.
• Strong problem-solving skills sufficient to research, analyze, and assimilate information to come to appropriate conclusions
• Can consistently incorporate sound judgment and decision-making skills to offer appropriate options and resolutions.
• Knowledge and experience using standard computing tools, including Microsoft Office applications, online databases, email, and web-based research tools.
• Experience in successfully processing a moderate to high-volume workload.
• Adaptability sufficient to shift among competing tasks, maintain poise in a rapidly changing environment, and consistently meet quality standards and timelines.
• Ability to learn and utilize new policies, work processes, and computer systems and applications
• Can take direction well and welcome feedback and criticism to develop professionally and improve skills and knowledge.
• Ability to exercise discretion and sound judgment when dealing with confidential and sensitive topics, data, and/or materials.
• Experience with Macintosh computer systems and applications, including MS Word, MS Excel, FileMaker Pro, and InDesign.
• Experience with complex database programs like the Academic Information System (AIS) and the Student Housing Online (SHO).

Qualifications: BA in Urban Studies with 5 years of Experience