• Deal with housing, temporary accommodation
• Ensure and implement company standards and policies
• Handle breaches of company rules and regulations
• Deal with unauthorised occupiers, difficult guests
• Liaise with local authority, support and welfare organisations, including social workers
• Provide relevant reports to the head office
• Manage cleaners and maintenance staff
• Maintain records and write reports.
• Recruit, train, supervise, and monitor staff workloads
• Identify housing needs
• Build relationships with the community
• Investigate and respond to client complaints.

Skills: Housing Management, Policy Implementation, Conflict Resolution, Stakeholder Liaison, Report Writing, Staff Supervision, Needs Assessment, Community Engagement

• Lead, inspire, and develop the Area Team to deliver first-rate customer service-focused services and excellent standards of tenant and estate services
• Review, support, and develop the Area Team to ensure staff hit individual and team targets
• Support the Head of Housing to identify, develop, and implement service and contract improvements, including KPI improvements, quality of service, and customer satisfaction
• Inspire, lead, and motivate the team to exceed targets and KPI’s
• Implement robust processes and procedures to ensure performance of the PFI Contract is exceeded.
• Support elected members and deal with their enquiries
• Manage and monitor elected member casework
• Monitor Area Budgets, ensuring value for money for tenants and leaseholders
• Ensure all customer and service complaints are investigated, resolved, and responded to
• Develop and deliver Tenancy and Estate Management Improvement Plans
• Encourage tenant and leaseholder involvement to ensure engagement and influence
• Ensure operational procedures and processes are developed, reviewed, and updated
• Take part in forums, review panels, partnership meetings, tenant and resident meetings, and community events

Skills: Team Leadership, Performance Management, Service Improvement, KPI Monitoring, Stakeholder Engagement, Budget Management, Complaint Resolution, Process Development

• Supervise all on-site staff, including hiring, training, coaching, and counseling.
• Determine and communicate productivity standards to maximize property performance and individual success.
• Evaluate performance against company standards and make compensation decisions.
• Work to achieve maximum performance based on annual goals to increase revenue.
• Increase standards of customer service.
• Provide daily mentoring to staff
• Coordinate with the Regional Trainer to provide training and development for staff.
• Communicate with tenants, staff, and vendors regularly.
• Ensure the quality is consistent across the assigned area.
• Maximize sales and profitability in the assigned area.
• Set sales targets for individual locations.

Skills: Staff Supervision, Performance Evaluation, Recruitment and Training, Revenue Growth, Customer Service Improvement, Mentoring, Communication, Sales Management

• Manage relationships with various stakeholders, including clients, staff, and various entities involved in the transactions
• Transaction structuring and financial modeling
• Assist in securing financing and equity sources for transactions, and negotiate surrounding these sources
• Assist in writing, editing, and organization of work product, including client reports and funding applications
• Assist with acquisition, preservation, disposition, and recapitalization strategies for real estate portfolios
• Assist with various aspects of transactions involving low-income housing tax credits, including preparing the relevant application materials and structuring the credits
• Provide support in developing presentations, responses to requests for proposals, pitch books, and proposals for the team
• Research industry and technical issues, compile data, and present findings
• Generally consult to assist clients in achieving their objectives

Skills: Stakeholder Management, Financial Modeling, Transaction Structuring, Funding Acquisition, Report Writing, Real Estate Strategy, Presentation Development, Industry Research

• Responsible for all supportive houses located within the Bronx and Manhattan.
• Ensure the care for the individuals the company serves is of the utmost quality, as well as ensuring support staff receive operational training.
• Supervise case management services for individuals in the Supported Housing programs.
• Weekly individual and group supervisory meetings with staff, including weekly client review.
• Under the direction of the Director of Residential Services, responsible for all supportive houses located within the Bronx and Manhattan.
• Participates in individual and group supervisory meetings with staff, including individual reviews.
• Ensure that all individuals’ needs and capabilities are addressed in the Strengths and Needs section of the ISP, monitoring progress, to give all individuals individualized attention.
• Ensure clinical input and follow through on programs designed to meet the needs of each individual.
• Ensure and review a total plan of care for each individual.
• Assist in the update of ISPs and individuals' goal attainment and updates in precision care.
• Ensure that all Direct Support staff are supervised and appropriately instructed and trained.

Skills: Supportive Housing Management, Quality Assurance, Staff Training, Case Management Supervision, Individualized Care Planning, Clinical Oversight, Progress Monitoring, Team Supervision

• Provide supervision and oversight for Residential Care Coordinators (RCCs), Residential Contractors, and Volunteers
• Disseminate program information and updates, and answer all questions regarding emergency housing and Vida Home program policies or procedures.
• Schedule and facilitate Vida Home Team meetings for RCCs, Contractors, and Volunteers, as well as weekly individual supervision for RCCs.
• Monitor adherence to program policies and procedures, and consult with the Director of Programs regarding the enforcement of policies and procedures with Residential Care Coordinators.
• Monitor staffing needs of the Vida Home program and refer needs or policy enforcement to the Operations Manager.
• Create and maintain the quarterly schedule for RCCs, Residential Contractors, Volunteers, and Interns.
• Review and update all documents related to the operation of the Vida Home, including the Vida Home Manual, procedures, end-of-shift reports, Excel trackers, and in­kind donation tracker.
• Participate in weekly Direct Services Team meeting to ensure continuity of care for clients and communication with the direct services team about ongoing changes, needs, successes, and challenges within the emergency housing and Vida Home program.
• Conduct bi­weekly meetings in the Vida Home with Survivor Residents to facilitate solution­focused group dialogue, skill­building exercises, promote self­care practices, disseminate information, and communicate program policies.

Skills: Staff Supervision, Program Oversight, Policy Enforcement, Scheduling, Team Facilitation, Documentation Management, Stakeholder Communication, Group Facilitation

• Monitor the success of Survivor Residents' interpersonal growth goals, such as chores, time management, and the development of healthy relationships among peers.
• Coordinate with the Direct Services team in transitioning Survivor Residents to longer­term housing opportunities.
• Provide emergency on­call and back­up on­call rotation for crisis response, including staffing the FAIR Girls Crisis Referral Line and Prince George’s County SAFE Center Crisis Referral Line.
• Coordinate Vida Home intake assessments along with the Direct Services team and connect survivors with FAIR Girls housing options.
• Manage program supplies, including grocery, janitorial, home products and tools, and hygiene needs.
• Fulfill Vida Home shifts if called for as backup.
• Follow all Crisis Response protocols, including following mandated reporting policies, responding to and de­escalating Survivor Resident crises that arise, engaging Mobile Crisis or Law Enforcement for safety reasons, and appropriately utilizing the on­call supervisor for support.
• Develop and coordinate fun and educational programming and activities that support healthy self­esteem or goal­directed personal development of the Survivor Residents.
• Assist in managing and supporting the Drop­In Center and implement activities and programming for Survivor Residents.

Skills: Goal Monitoring, Housing Coordination, Crisis Response, Intake Assessment, Supply Management, Protocol Adherence, Program Development, Drop-In Center Support

• Record accurate and updated program data and create narrative reports with program analysis and data for organizational leadership, the Board of Directors, and grantors/funders.
• Coordinate with the leadership team to ensure that program activities with the housing program comply with grant requirements.
• Coordinate with the landlord and security of the property where the Vida Home is located, to ensure compliance with the lease, building protocols and policies, security protocols, etc.
• Participate in bi­weekly supervision with the Director of Programs.
• Share strengths and recommendations in evaluation reports with the direct services team and monitor quality assurance for programs
• Establish local community partnerships that meet the needs of Survivor Residents, including but not limited to housing resources, clothing banks, workforce development resources, etc.
• Deliver training to professionals and community members who may serve trafficking survivors
• Participate in outreach and awareness­raising events on behalf of FAIR Girls as screened by the Director of Programs, including conducting Human Trafficking 101 trainings in the community.
• Participate in victim services and human trafficking coalitions, networks, task force meetings, and subcommittees to represent FAIR Girls.

Skills: Data Reporting, Program Compliance, Property Coordination, Quality Assurance, Community Partnership Development, Training Delivery, Outreach and Awareness, Coalition Participation

• Coordinate, manage, and oversee all housing activities to ensure that houses are maintained, files are kept up to date, and tenants are adhering to policy as set out in housing policy and tenant agreements
• Ensure all housing asset information (and history) and tenant information (and history) are maintained in the Xyntax system
• Develop and maintain all departmental procedures related to the implementation and administration of the community's housing program
• Prepare budgets and financial forecasts for Waycobah's housing needs, both current and future
• In collaboration with the CFO, monitor costs and expenses, and use information found in financial reports to make appropriate decisions as it relates to routine maintenance, renovations, of overall improvements to the housing stock
• Ensure compliance with the funding criteria required by all funding agencies
• Liaise with contractors
• Deal with Insurance claims related to housing incidents, and payments to all contractors
• Work with contractors for selecting and awarding bids
• Prepare project schedules, cost analysis, permits, and bids
• Ensure all work and activities within the department are conducted in a safe and presentable manner

Skills: Housing Operations Management, Records Maintenance, Policy Administration, Budgeting and Forecasting, Financial Monitoring, Compliance Management, Contractor Liaison, Project Scheduling

• Ensure proper and timely maintenance of Waycobah-owned properties and homes
• Complete bank reconciliations/Mortgage payments, and subsidies
• Submit funding proposals for new housing and housing repairs, and apply for funding for all types of housing assistance
• Manage and respond to all requests for both emergency and routine repairs to housing units by community members
• Educate community members on proper maintenance for homes
• Enforce housing-related policies and bylaws
• Maintain internal controls and standards concerning maintenance and repairs, records, purchasing criteria, accounts receivable procedures, and program equipment.
• Maintain new and existing records of all future and current tenants in compliance with Waycobah's established standards
• Ensure all activities adhere to local building standards to ensure the overall safety and well-being of residents while inhabiting community housing
• Adhere to all policies and guidelines in place

Skills: Property Maintenance, Financial Reconciliation, Funding Acquisition, Repair Management, Community Education, Policy Enforcement, Records Management, Compliance Adherence

• Homeownership advising experience with strong financial coaching, foreclosure intervention, and group education skills.
• Supervisory experience, with the ability to develop and motivate staff.
• Experience and ability to work with people of diverse socioeconomic backgrounds, with the ability to adjust style and pace to meet client or audience needs.
• Ability to provide effective case management, handle large caseloads, and a passion to learn new skills/techniques to deliver efficient and successful client outcomes.
• Strong written, verbal communication, and public speaking skills, preferably fluency in two or more languages (including English).
• Proven ability to thrive in a high-production environment, requiring enthusiasm, self-motivation, and a positive attitude.
• Solid organizational and time management skills while working collaboratively in team settings with staff and partners.
• Good judgment, common sense, maturity, tolerance for stress, and team spirit.
• Ability to design and navigate new processes.
• Ability to obtain and maintain necessary professional certifications.
• Passion for the mission of the organization.
• Computer proficiency - Microsoft Office, Salesforce or other CRM, electronic file storage/signature, Zoom/Teams virtual meeting platforms

Qualifications: BA in Social Work with 5 years of Experience

• Experience working in a housing environment.
• Experience in service user engagement and resident/tenant satisfaction surveys.
• Knowledge of the housing regulatory environment.
• Ability to act with tact, empathy, patience, and discretion.
• Experience in managing staff, preferably in a dispersed workforce.
• Effective, sound decision-making and excellent organisational skills.
• Reliability, commitment, and enthusiasm.
• Can provide client advice in a succinct, practical, and persuasive manner to drive these matters to exchange and completion.
• Be confident to work autonomously and as part of a team.
• Demonstrate excellent time management skills.
• Be organised and capable of running a significant number of files and work matters simultaneously. 

Qualifications: BS in Real Estate Management with 4 years of Experience

• Have demonstrable work experience and can provide evidence of continual professional development.
• Can travel independently around the designated area to visit residents in their homes and meet other professionals in community settings.
• Extensive knowledge and experience of managing tenancies or estates in a sheltered/extra care social housing setting
• Expert understanding of the council’s role as a landlord
• Specialist knowledge of associated legislation, regulations, and policies relating to council homes and tenancy matters.
• Experience in successfully managing staff and external contractors, and is a collaborative leader
• Experience acting with integrity and building trusting relationships, operating effectively through prioritisation, delegation, and efficient use of available resources to deliver value for money services.
• A dynamic decision maker who leads and motivates others to deliver a high-performing service, achieving excellent results
• A creative and analytical problem solver who takes responsibility to see problems through to successful resolution
• Can handle multiple matters at any one time.
• Be confident in both verbal and written communication with clients and internally.

Qualifications: BA in Public Administration with 8 years of Experience

• Excellent people management skills.
• Ability to manage a dispersed team.
• Excellent negotiation and influencing skills.
• Solid report writing skills.
• Excellent communication skills, both verbal and written, to a range of audiences.
• Good IT skills with the ability to use specialist Housing Management software.
• Working experience in debt management
• Excellent knowledge of Housing and related legislation.
• Significant tenancy and neighbourhood management experience.
• Experience working in budget management.
• Hold a housing qualification

Qualifications: BA in Sociology with 6 years of Experience

• Travel or study abroad experience 
• Sales or recruitment experience
• Customer-service minded and comfortable working with diverse populations
• Proven leadership track record with strong conflict resolution skills
• Excellent organization and communication skills
• Ability to meet long-term and short-term goals
• Must be a creative thinker with an extremely detail-oriented
• Ability to work in a fast-paced environment, with the ability to react quickly and make sound decisions.
• Good analytical skills and spatial planning skills
• A dynamic and outgoing person

Qualifications: BS in Construction Management with 2 years of Experience

• Commercial real estate lending, underwriting, loan closing, and sales experience
• Mid-level affordable housing lending experience.
• Experience working with affordable housing tax credit syndications, lending, and sales principles, theories, and concepts
• Extensive knowledge of the affordable housing lending and syndicator market
• Creative problem solving, negotiation, and presentation skills
• A demonstrated ability to develop and maintain major banking relationships
• Experience with Commercial/CRE/C&I lending and exposure to finance and credit analysis
• Knowledge of commercial credit analysis, spreading and analyzing financial statements, credit scoring, and underwriting.
• Detail oriented, ability to work under pressure, manage multiple priorities, meet deadlines, and work independently.
• Excellent verbal, written, and interpersonal skills, with strong financial and credit analysis skills
• Be a proven people leader with a track record of leading, motivating, coaching, and developing colleagues.

Qualifications: BS in Property Management with 7 years of Experience

• Ability to utilize technology in support of facilities management (work order systems, spreadsheets, trend analysis, etc.)
• Experience working in a higher education residential academic environment
• Ability to coordinate daily activities, including work scheduling, quality assurance, program validation, monitoring of maintenance activities, and supervision of personnel.
• Ability to work autonomously on projects and initiatives, producing accurate results within tight timelines and with limited resources.
• Experience working with subcontractors and/or vendors.
• Ability to monitor project activities and ensure compliance with internal/external regulations.
• Experience analyzing and interpreting policies.
• Knowledge of environmental and safety rules, regulations, and policies.
• Ability to conduct job site inspections to ensure compliance.
• Ability to follow written and verbal directions and communicate those instructions to others.

Qualifications: BA in Hospitality Management with 4 years of Experience

• Experience in leadership and supervision of multiple employees with successful outcomes.
• Project management experience with both the analysis of information and the implementation of projects.
• Experience with budgets and invoicing.
• Experience with grant and/or contract administration, preferably in the field of supportive housing.
• Strong ability to multitask and work on multiple shows simultaneously
• Strategic, resourceful, and proactive disposition
• Ability to make thorough decisions in a fast-paced environment
• Positive attitude and a team player
• Excellent communication (both verbal and written) and analytical skills
• Excellent organisational and interpersonal skills.
• Proficient in Microsoft Suite products

Qualifications: BA in Urban Studies with 5 years of Experience

• Proven management work experience.
• Strong knowledge and practical understanding of harm reduction approaches.
• Knowledge of Housing Law, Housing and Neighbourhood Management issues, and good practice.
• Experience in building effective partnerships and links with a range of external organisations.
• Ability to exhibit cultural sensitivity and empathy.
• Working knowledge of budget management.
• Superior interpersonal skills with a preference to work as part of a team, and to motivate and develop others.
• Excellent communication and conflict resolution skills with excellent judgment in crises.
• Level One First Aid and CPR.
• Ability to prioritise own work, manage competing priorities, and have good organisational skills
• Ability to promote positive working relationships and demonstrate good leadership skills

Qualifications: BS in Facility Management with 6 years of Experience

• Banking credit analysis experience
• Advanced analytical skills and working knowledge of financial accounting 
• Can spread and analyze financial statements, cash flows, and tax returns for companies and individuals with moderate to complex structures to determine financial support feasibility for credit requests.
• Knowledge of company formation structures with the ability to identify borrowing and guaranty structures.
• Advanced understanding of portfolio management priorities, including reporting issues, concentrations, maturities, delinquencies, and loan performance (including construction progress through absorption and lease-up execution, covenant compliance, and the appropriateness of ongoing risk ratings).
• Excellent verbal and written communication, organizational, and interpersonal skills.
• Ability to effectively manage customer relationships and maintenance issues in the absence of CRE Relationship Managers.
• Ability to understand client needs, identify potential cross-sell opportunities, and participate in team calling goals involving joint retention calls and prospecting activity.
• Proficient in Word, Excel, Access, and other similar programs.
• Knowledge of federal and state laws and regulations relating to Commercial Real Estate Lending.

Qualifications: BS in Business Administration with 8 years of Experience