What Does A Housing Manager Do?

WHAT DOES A HOUSING MANAGER DO?

Published: Jul 14, 2025 - The Housing Manager oversees hiring, training, evaluation, and succession planning of housing staff while ensuring alignment with affirmative action and quality standards. This position provides strategic leadership by integrating organizational mission and values into operations, coordinating tenant transitions, maintaining financial oversight, and driving community engagement and occupancy goals. The manager also directs marketing initiatives, supports sustainable resource planning, and ensures high-quality care and services are consistently delivered.

A Review of Professional Skills and Functions for Housing Manager

1. Housing Manager Roles and Responsibilities

Hotel Contracting: Contract a hotel room block for assigned events.
Project Management: Develop project management timelines to ensure dates and deliverables are met.
Reservation Processing: Process staff reservations, VIPs, and guest call-in reservations.
Collaboration: Collaborate with show teams on the assignment of concessions and complimentary rooms.
Marketing Coordination: Collaborate with the show's team marketing departments on all housing communications.
Financial Planning: Create revenue projections, budgets, and periodic re-forecasting.
Inventory Management: Manage room block inventory for assigned shows/events.
Market Analysis: Analyze historical, current, and future/market trends to create buying strategies to capture bookings to increase show team and customer satisfaction, and attain revenue goals.
Relationship Building: Develop and continually enhance relationships between the Hotel Global Sales Office and Informa, Hotel Property, and the Convention and Visitors Bureau through communication and networking.

2. Recruitment and Housing Manager Duties and Roles

Property Maintenance: Ensure property is taken care of and maintenance issues are corrected on time.
Cleaning Scheduling: Schedule yearly deep cleaning.
Key Management: Maintain key inventory for all rooms and properties.
Inspection: Conduct regular walk-throughs of the property to ensure cleanliness and to report any damages.
Professional Conduct: Maintain a respectful, appropriate, and professional demeanor during all interactions with residents.
Policy Enforcement: Maintain and enforce the housing rules, policies, and procedures.
Behavioral Oversight: Address and document any inappropriate resident behavior or behavior in violation of policy.
Communication: Maintain regular communication with the Director of People concerning facility and resident issues.
Occupancy Management: Accurately perform all assignment/occupancy tasks to maintain accountability for residents (i.e., inventories, check-ins/outs, occupancy counts, etc.).
Resident Support: Assist with check-in/check-out of residents and room inspections, balancing rent deductions and all associated financial information with payroll.
Orientation: Conduct housing orientations.

3. Group Housing Manager Responsibilities and Key Tasks

Rate Management: Follow the hotel's rate structures, discounts, promotions, and upsell strategies.
Reservation Entry: Enter reservations and changes into the MARSHA system.
Guest Requests: Accommodate special requests and cancel room reservations according to policies and procedures.
Group Block Management: Manage Group Blocks in MARSHA and CI, and communicate changes in inventory to DOS and Revenue Manager.
Front Office Support: Assist the front office team with processing Queues.
Operations Communication: Generate Group Resumes, Rooming Lists, and communication needed for the operations team.
Forecasting: Complete a weekly rooms forecast to assist with staff scheduling.
Inventory Monitoring: Assist in monitoring hotel inventory, as well as the maintenance of all transient Rate Schedules in PMS and MARSHA.
Client Coordination: Work with Group Clients on changes to room blocks.
Third-Party Management: Manage 3rd-party reservations, Open/Close dates.
Audit: Complete weekly Group Block audits to ensure accurate information is reflected in all systems.
Reporting: Run daily reports from CI, One Yield, and/or PMS, and report any incidents of guest dissatisfaction or other matters of significance to the manager so that corrective measures may be taken.

4. Housing Manager Roles and Details

Policy Implementation: Implement relevant policies and procedures and monitor service standards.
Risk Management: Take responsibility for governance, risk management, and compliance.
Stakeholder Communication: Effectively communicate to efficiently foster and manage key stakeholder relationships within HNSW, both internally and externally.
Service Delivery: Develop and implement flexible and innovative service delivery and management.
Tenancy Management: Be in charge of tenancy management and project delivery.
Compliance: Comply with legislation and policy requirements and support team performance and reporting.
Issue Resolution: Assist with complex service issues and policy interpretation.
Agency Relations: Develop and manage relationships with external agencies.
Liaison: Act as liaison between Funders, Local Housing Authorities, staff, and Individuals served concerning the administration of state, federal, and local housing subsidies.

5. Public Housing Property Manager Key Accountabilities

Property Operations: Manages all aspects of the property's operation while consistently providing residents, vendors, and employees with the highest quality of service and support.
Regulatory Compliance: Ensures compliance with various HUD audits and inspections, keeps up to date on any new/changing regulations, and trains staff accordingly.
Budgeting: Assists with creating annual operating budgets for all properties.
Policy Enforcement: Ensures staff within the department adhere to all company policies and local, state, and federal regulations.
Rent Management: Manages rent collections, late notices, posting of rents, and serving appropriate notices per HUD requirements.
Lease Compliance: Manages resident lease compliance and resident delinquency, processes eviction proceedings, and appears and testifies in court.
Accommodation Review: Reviews and determines needs for reasonable accommodations.
Property Inspection: Conducts regular inspections of properties to ensure all properties are adhering to the Uniform Physical Condition Standards.
Resident Services: Manages resident services, plans, and executes various resident events.
Risk Management: Closely monitors properties to ensure that all risks are managed in a comprehensive and time-sensitive manner.
Financial Review: Reviews monthly financials for five developments and explains any variances.
Reporting: Prepares/assists in the preparation of a variety of reports, including monthly occupancy reports, A/R reports, energy performance reports, HACP Annual Report, etc.
Work Order Management: Assists in managing resident work orders and ensuring they are completed properly on time.
Procurement Approval: Approves purchases following HACP Procurement Policies.
Capital Projects: Identifies Capital Improvement needs and oversees the implementation of projects.

6. Housing Manager General Responsibilities

Staff Supervision: Provide direct supervision to Housing Specialists.
Housing Support: Provide guidance and support to Housing Specialists in developing relationships with local landlords, housing authorities, housing advocates, and DMH to assist clients in finding housing.
Housing Education: Provide education to Housing Coordinators on housing subsidies, housing entitlements, and other housing opportunities for consumers.
Subsidy Tracking: Develop and track all housing subsidies for consumers provided to Eliot, including all public subsidies and contract rental assistance.
Subsidy Process Development: Develop a process to track and assist teams in working with consumers to obtain federal and state subsidies for permanent and safe housing.
Relationship Management: Oversee the development of key local relationships on behalf of Eliot to ensure housing availability to Eliot clients.
Licensing Oversight: Oversee the licensing of DMH subsidized apartments and the support of Housing Specialists to the Team on DMH licensing.
Property Development: Work with DMH licensors on developing properties for DMH subsidies and ensure that these properties meet Eliot consumers’ needs.
Housing Search Assistance: Assist Teams and manage Housing Specialists in housing searches, review benefits, complete housing applications, use the internet, and assess clients’ needs for subsidies.
Inspection Management: Oversee housing inspections, including tracking and managing Housing Specialists.
Resource Allocation: Manage resource allocation of housing subsidies in collaboration with the Regional Director.
GLE Oversight: Provide oversight and management of GLE licensing in collaboration with the Regional Director, including tracking, collaboration with programs and the Team, and Eliot’s QA department.
Housing Development: Assist DMH and Eliot in developing new housing opportunities with housing authorities, public agencies, and others to assist Eliot consumers in housing pursuits.

7. Event Housing Manager Essential Functions

Forecasting: Accurate forecast for hotel room block, including peak and shoulder nights based on venue and dates.
Registration Planning: Registration needs - what types of information to collect for the client and the team.
Rooming List Management: Use placeholder names on the rooming list when registration numbers fall short due to slow registrations.
Attrition Monitoring: Monitor pick-up and report to clients on potential attrition penalties.
Billing Management: Manage unique billing situations and provide accurate reporting to the hotel and client.
Client Liaison: Act as liaison for client, attendees, and hotel to manage changes and requests.
Reservation Accuracy: Review hotel lists for accuracy to ensure reservations and changes are processed correctly.
Communication: Continuously communicate with all parties involved, i.e., client, guest, and hotel staff.
VIP Services: Provide specialized services to high-level attendees.
Issue Resolution: Resolve any problems for guests – no shows and walk-ins.

8. Event Housing Manager Additional Details

No-Show Management: Manage no shows, contact "missing" guests, and determine whether to hold or release rooms without penalties.
Onsite Support: Assist with onsite registration.
Billing Reconciliation: Review the master hotel bill for accuracy and reconcile the final billing.
Billing Corrections: Request corrections and credits.
Client Liaison: Serve as primary contact for the Event Logistics Manager or client.
Website Collaboration: Collaborate with the Event Technology Manager to develop a website to support housing registration.
Rooming List Preparation: Download and modify the rooming list to comply with the hotel's needs.
List Submission: Submit the rooming list to the hotel on the date specified in the contract.
Confirmation Management: Manage the distribution of housing confirmations.
List Updates: Manage all additions, changes, and deletions to rooming lists.

9. Event Housing Manager Roles

Placeholder Management: Manage "placeholders" to avoid attrition and fees.
Billing Confirmation: Confirm billing arrangements with the event management team.
VIP Coordination: Confirm VIP arrangements with the event management team and the hotel.
Guarantee Management: Manage guarantees and billing arrangements with the event management team.
Special Request Handling: Communicate and confirm special requests for the hotel as directed by the event management team.
Rooming List Oversight: Manage all aspects of the rooming list to include no-shows (keep or release rooms), early arrivals, late departures, and cancellations.
Onsite Tracking: Create and maintain an "onsite" list of attendees, including walk-ins and cancellations.
Arrival Report Monitoring: Receive arrival/in-house report from the hotel daily.
Room Change Management: Manage all room changes.
Suite Reconfirmation: Reconfirm VP and VIP suites/amenities, and confirm special requests.

10. Housing Manager Tasks

Team Supervision: Supervise a multi-disciplinary team.
Weekly Supervision: Provide weekly supervision sessions.
Service Plan Oversight: Oversee all service plans.
Case Consultation: Provide case consultation and informal mentoring.
Staff Development: Encourage training and development opportunities.
Performance Support: Support each team member to achieve key performance indicators each quarter and comply with program regulations.
Partner Collaboration: Collaborate with MRC, MFRC, and community partners on referrals and grant enrollments.
Standards Compliance: Ensure best practices are implemented and adhered to Housing First, Harm Reduction, Trauma-Informed Care, and Rapid Re-housing program standards.
Staff Onboarding: Hire, train, and orient new staff.
Administrative Oversight: Provide administrative oversight for all programmatic requirements, including thorough knowledge of reporting requirements and outcomes.

11. Housing Manager Details and Accountabilities

Administrative Management: Ensure that administrative processes (eligibility paperwork, recertifications, rents, etc.) run smoothly and efficiently.
Agency Relations: Develop and maintain relationships with key partner agencies.
Stakeholder Engagement: Attend internal and external stakeholder meetings and maintain good working relationships with key stakeholders.
Reporting: Ensure that monthly and quarterly reports/assessments are updated and submitted on time.
Grant Compliance: Coordinate with the Quality Assurance team to ensure that quarterly benchmarks and KPIs are met for grant compliance.
Program Communication: Communicate regularly with the Director of Supportive Housing Services on all aspects of program operations.
Trend Observation: Observe emerging trends for program participants and within the homeless service sector.
Problem Solving: Proactively engage in problem-solving and programmatic change.
Process Improvement: Be aware of process inefficiencies and engage in quality improvement.

12. Housing Manager Overview

Program Management: Manage the City's housing and other assigned programs, manage and participate in the development and implementation of goals, objectives, policies, and priorities for the Housing division.
Regulatory Interpretation: Interpret, apply, and explain federal, state, and local regulations and statutes relative to assigned program areas.
Project Coordination: Coordinate and oversee City efforts with housing development companies to implement affordable housing projects.
Policy Analysis: Prepare and present detailed policy and legislative analyses, including reports and recommendations to the City Manager, City Council, and a variety of boards/commissions/committees, community and business organizations, and other public agencies regarding housing programs, projects, funding, and the City's Housing Element of the General Plan.
Contract Management: Negotiate and manage contracts, including development agreements and affordable housing agreements.
Program Compliance: Monitor for compliance with adopted programs, such as Community Development Block Grant (CDBG) and HOME.
Proposal Development: Develop requests for proposals and evaluate proposals relating to affordable housing.
Stakeholder Coordination: Coordinate with community organizations, public officials, consultants, non-profit groups, developers, real estate agents, and others to develop and implement housing projects and programs.
Program Creation: Assist in creating new housing programs and projects.
Homeless Services Liaison: Act as a liaison to the City's homeless service providers and related non-profits.
Certification Monitoring: Assist with monitoring and retaining certification of the City's housing programs, including the General Plan Housing Element and the Housing and Urban Development CDBG Consolidated Plan.
Reporting: Complete the annual Redevelopment Agency reports.

13. Housing Manager Job Description

Grant Management: Manage the City's CDBG program and other Housing and Urban Development (HUD) grants and programs.
Homebuyer Program Administration: Administer the City's First Time Homebuyer program, prepare and provide information to homeowners and financial institutions.
Budget Oversight: Prepare, administer, and monitor all Housing fund budgets and subrecipient agreements.
CDBG Documentation: Prepare and submit all required documents necessary for the administration of the CDBG program.
Grant Reporting: Prepare grant applications and program reports.
Document Preparation: Prepare staff reports, correspondence, notices, resolutions, ordinances, and other written materials.
Program Support: Respond to and assist City staff and community-based subrecipient agencies regarding assigned programs.
Strategy Supervision: Supervise the City's Comprehensive Housing Affordability Strategy and Annual Final Statement.
Agency Liaison: Act as liaison with the HUD offices, other CDBG agencies, and other City, county, state, and federal agencies.
Staff Management: Select, train, motivate, and evaluate assigned personnel, and provide or coordinate staff training.
Performance Counseling: Provide performance improvement counseling and/or recommend corrective action.

14. Transitional Housing Manager Role Purpose

Supervision: Supervisory requirements, including direct reports (Case Managers and Milieu Coordinator) and second-level reports (Assistant Case Managers).
Leadership: Provide leadership through supervision and reviews, consultation, training, and support to ensure compliance and program quality according to the organization’s Policies and Procedures, CARF, and best practices implementation.
Team Communication: Communicate effectively with direct reports to ensure they are clear on expectations and requirements.
Issue Reporting: Communicate important and arising issues to the Program Manager and participate in the development of an appropriate course of action.
Performance Evaluation: Evaluate individual and overall team performance on a regular and ongoing basis.
Data Utilization: Use collected data and information to make needed improvements, including adjustments to assignments to maximize the quality of care and staff productivity.
Goal Management: Ensure that participant and program goals (program, financial, personnel, professional development, and training) are met following established program policies and procedures.
Program Development: Actively participate in the development of the program and program performance according to program guidelines.
Staff Monitoring: Actively monitor assigned supervisees’ performance goals and professional development, following agency expectations.
Evaluation and Resolution: Conduct performance evaluations for all reports, proactively identify and resolve performance issues.
Recognition and Development: Recommend employees for recognition or professional development.

15. Transitional Housing Manager Functions

Staff Training: Conduct and organize staff trainings and in-services following Program/Organizational requirements and expectations.
Hiring Oversight: Oversee the hiring and orientation process of new staff members.
Timesheet Compliance: Ensure supervisees’ timesheets, expenses, leave requests, etc., are complete, accurate, and in compliance with agency policies, procedures, and practices.
Professional Development: Participate in professional development networks and associations to stay abreast of emerging trends and best practices.
Client Training Coordination: Coordinate training sessions for Veteran clients.
Report Preparation: Oversee the preparation of reports as requested by other Veterans Place and Veterans Administration staff.
VA Liaison Coordination: Work directly with VA Liaisons to facilitate admissions and discharges.
Veteran Care Oversight: Oversee veteran care from start to finish through the Assistant Case Managers, the Milieu Coordinator, and the Case Managers.
ISP Management: Direct the case management team in the creation and implementation of Individualized Service Plans (ISP), which incorporate employment, educational, and income/financial goals for veterans.
Outreach Strategy: Develop and implement an outreach strategy in support of the Transitional Housing program.
Standard Setting: Set standards for the Case Management team regarding the level of case management and requirements for each veteran.

16. Transitional Housing Manager Accountabilities

Clinical Coordination: Coordinate with case managers to ensure they are conducting a variety of individual and group counseling techniques that are evidence-based and demonstrate good clinical practice.
Case Record Approval: Approve case management case records following program guidelines and professional requirements.
Standards Compliance: Implement legal and ethical standards of service delivery, privacy, and confidentiality, complying with all applicable regulations.
Team Meetings: Conduct Treatment Team meetings to ensure continuity of care.
Resource Availability: Ensure ample group and resource options are available to all veterans.
Data Entry: Ensure proper input of veterans into HMIS.
Housing Oversight: Oversee transitional housing in the community to ensure the facilities comply with contract requirements.
Community Outreach: Take part in community events and outreach related to veterans.
Service Coordination: Coordinate supportive services with applicable providers, including the Veterans Administration.
Program Delivery Oversight: Oversee the delivery of services within the scope of this program and make recommendations to the Veterans Place Director of Client Services for further development and refinement of the program.
VA Collaboration: Work closely with the VA Grant and Per Diem Liaison to ensure a high quality of services.
Community Building: Work with the Case Management team to develop community-building activities during non-business hours.

17. Senior Registration and Housing Manager Duties

Client Communication: Be a point of contact for client inquiries regarding registration and housing under the oversight of the Director of Registration.
Event Strategy: Contribute to providing specialized end-to-end conference and event registration and housing strategy, planning, and execution of corporate client events, trade shows, exhibits, special and ancillary events, and experiential activations.
Cross-Functional Collaboration: Work cross-functionally with teams (sales, strategy, creative, digital, operations, production, AV, and expo) to lead and/or manage multiple workstreams for corporate event programs, including virtual events, trade shows, conferences, special events, and ancillary events, and experiential activations.
Project Management: Responsible for project, including develop, build and manage custom databases, create detailed event project plans, workflows and timelines for each site, ensure the creation and distribution of team call agendas and notes, document project areas, onsite staffing management, materials distribution, onsite credentialing, housing inventory management, data quality control, and overall reporting.
Process Implementation: Implement departmental processes while being proactive and effective in this area, and be seen as a subject matter expert in their area of focus.
Process Improvement: Own and drive improvement upon the area of focus processes in conjunction with Registration and Housing Directors.
Vendor and Client Relations: Effectively manage relationships with clients and vendors.
Risk Communication: Advise the client Account Manager and Registration Director of any potential causes of concern.
Reporting and Analysis: Regularly use advanced Excel formulas, and create, edit, and present reports to the client team.
System Familiarity: Familiarize themselves with client-specific systems and processes.
Registration Knowledge: Understand all areas of registration (finance, housing, and web) at a high level and speak intelligently to clients on these areas.
Client Advising: Advise clients as to registration best practices, processes, and procedures to maximize the build and management of the registration website.

18. Senior Registration and Housing Manager Details

Customer Service Support: Assist with customer service on both assigned and additional registration accounts.
Post-Event Analysis: Create post-event debriefs and propose opportunities for change and improvement to internal stakeholders.
Communication Review: Review client-requested communications for CTA accuracy.
Hotel Inventory Management: Manage contracted hotel inventory for a conference or event.
Sub-Block Planning: Create sub-block plans to ensure adequate inventory is protected for various attendee groups – Employees, Press/Analyst, Speakers, Exhibitors, Staff, etc.
Pick-Up Monitoring: Monitor hotel pick-up weekly and propose inventory adjustments.
Hotel Reporting: Provide weekly hotel reporting to the client and assess attrition risk.
Cut-Off Support: Support the hotel cut-off process and facilitate the distribution of confirmation numbers to attendees.
Registration Setup Coordination: Coordinate setup/people flow, as well as needs and supplies for the registration area, including ordering, packing/shipping.
Budget Monitoring: Monitor Registration and Housing hours against budget allocation.
Scope Adjustment Advising: Advise the Account Manager of the hours needed to complete tasks not in the original budget scope for the client to review and approve.
Event Execution: Ensure flawless execution, quality of service, and timely delivery of all necessary components for each event.
RFP Participation: Participate in the RFP process for new business and existing clients.

19. Housing Manager Job Summary

Team Leadership: Lead a small team of operational colleagues to deliver excellent services, including Housing Assistants, Supported Housing Management Coordinators, Apprentices, Cleaners, and/or Handy persons.
Subject Matter Expertise: Be a subject matter expert in an area of specialism, lead within the patch and coach other colleagues concerning the area of expertise, including income management and anti-social behaviour.
Budget Oversight: Oversee budget planning and rate setting.
ASB Management: Effectively manage anti-social behaviour cases to work with residents, council departments, and other agencies to develop and resolve.
Correspondence Handling: Respond effectively to all correspondence, including councillor and MP inquiries.
Fraud Investigation: Investigate all reports of tenancy fraud.
Tenancy Administration: Produce tenancy queries and assign applications in line with council policies.
Mentorship: Support the contracts community development activities by mentoring students on work placements.
Resident Engagement: Develop effective relationships with residents.

20. Housing Manager Responsibilities

Staff Management: Directs the hiring, evaluation, counseling, and termination of housing associates, including coaching staff who are participating in a succession development plan and adhering to affirmative action requirements.
Strategic Planning: Develops, articulates, and implements community vision and strategic planning in alignment with the BHS Quality Agenda.
Mission Integration: Promotes and models integration of Mission and Values in operational management, communications, and public relations.
Quality Standards Compliance: Ensures ongoing integration of Quality Standards.
Resource Oversight: Ensures that care and service resources in assigned areas of responsibility are in place and are appropriate within defined program parameters.
Leadership: Provide leadership to ensure that care and service are directed and delivered to meet BHS Standards and Policies within resource abilities.
Tenant Coordination: Coordinate move-in, move-out for tenants to ensure smooth transitions.
Financial Planning: Plans and monitors financial operations in areas of responsibility to ensure utilization of community resources in a fiscally responsible manner, whereby working towards long-term sustainability.
Financial Oversight: Oversees all financial services.
Occupancy Planning: Establishes and implements plans and systems to maintain occupancy and serve the community in conjunction with relevant residential and service options.
Marketing Strategy: Identifies markets and resources, and communicates service advantages to effectively conduct the rental and service agreement process.
Marketing Staffing: Adequately staff the marketing function, completes REPS and RSM training, and attends marketing and other community events.

Relevant Information

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