What Does A Housing Coordinator Do?

WHAT DOES A HOUSING COORDINATOR DO?

Published: Jul 11, 2025 - The Housing Coordinator ensures smooth daily operations at assigned housing sites, maintaining safety, adequate staffing, and adherence to the Housing First philosophy. This role involves providing leadership in crisis de-escalation, coordinating with supervisors on facility issues, and collaborating closely with service teams to align operations with organizational goals. Additionally, the coordinator oversees contract compliance, leverages volunteer support, and fosters a team-oriented environment focused on sustainable housing solutions.

A Review of Professional Skills and Functions for Housing Coordinator

1. Housing Coordinator Overview

Intake and Assessment: Conduct intakes and housing assessments, and develop and implement housing service plans.
Client Advocacy: Advocate on behalf of clients to link them to housing services in the Greater Cleveland community.
Benefit Access: Assist clients in accessing government benefits for housing needs.
Family Coordination: Work with the client’s loved ones to develop a comprehensive support system.
Interagency Collaboration: Coordinate with medical case managers, legal staff, community agencies, services, and medical personnel to serve clients.
Community Outreach: Conduct outreach in the local community to engage individuals in the case management program.
Policy Compliance: Follow housing case management guidelines established by the Ryan White, Part A, and the Office/Housing Opportunities for People Living with HIV/AIDs (HOPWA).
Data Management: Maintain client/service data information and complete reports and documentation.
Organizational Participation: Participate in relevant meetings and activities of Nueva Luz Urban Resource Center.
Professional Engagement: Attend Ryan White Meetings, Network Meetings, and other relevant meetings.

2. Housing Coordinator Job Description

Customer Documentation: Document customer interaction, and use professional standards as they apply to privacy and confidentiality while documenting customer information.
Problem Tracking: Document the scope of the problem and maintain statistics on outcomes of assistance provided.
File Management: Create a customer hard copy of the file and promptly input the new client file into CounselorMax, an electronic database containing client counseling information.
Session Updates: Add counseling information after each additional counseling session or client event.
Client Responsiveness: Provide prompt responses to clients’ requests.
Client Follow-up: Perform regular follow-up with clients and servicers, periodically review files with the Housing Director.
Professional Networking: Build relationships with lenders, realtors, and other professionals in housing to develop referral sources.
Workshop Assistance: Assist with other outside counseling and teach or assist with homebuyer/homeowner education workshops and crisis budgeting classes needed.
Certification Maintenance: Attain and maintain required counseling certifications.
Product Knowledge: Maintain up-to-date information on lending and homeowner assistance products.
Program Outreach: Participate in outreach activities aimed at marketing programs and services.
Team Collaboration: Assist the Housing Director in ensuring the collaboration of all counseling staff in events.

3. Housing Coordinator Functions

Tenant Relations: Build and maintain positive relationships with all tenants and ensure consistent and regular communication.
Client Communication: Act as the main point of contact for all inquiries related to residential properties.
Rent Management: Manage rent collection, including processing rent invoices, receiving and processing payments.
Budget Development: Develop and maintain an annual housing budget.
Application Administration: Administer the housing application process following the Policy.
Reporting: Complete all financial and program reporting related to residential property management, both internally for administration and external funders such as ISC and CMHC.
Policy Compliance: Ensure tenants are abiding by the tenant agreements and all applicable by-laws and legislation, including noise and nuisance by-laws.
Complaint Resolution: Take appropriate action when complaints are submitted, following policies and bylaws.
File Maintenance: Maintain tenant and property files.

4. Supportive Housing Coordinator Accountabilities

Assessment: Conducts a thorough strengths-based assessment with each new resident, and reassesses regularly in conjunction with individual plan development.
Service Planning: Develops an asset-based service plan with each resident and updates the plan with each resident quarterly.
Community Linkage: Links residents with new community-based services as individual plans warrant.
Linkage Maintenance: Assists residents in maintaining existing community-based linkages.
Individual Counseling: Provides individual counseling utilizing evidence-based techniques such as motivational interviewing.
Case Coordination: Provides case coordination for residents with internal and external partners.
Crisis Response: Takes the lead in responding to individual crises.
Housing Coordination: Coordinates with residents, property management, and the Housing Coordinator to resolve lease violations and other housing sustainability issues.
Staffing Assistance: Assists the Housing Director in dealing with staffing.
Reporting and Training: Assists Housing Director with reporting and training of staff.

5. Housing Coordinator Job Summary

Tenant Assistance: Provide LIHTC and/or HUD property management and tenant assistance.
Property Management: Be in charge of property management.
Leasing and Relations: Lease, marketing, and resident relations, maintain tenant files, ensuring accuracy and compliance.
Application Processing: Process new applications and maintain waiting lists.
Inquiry Handling: Handle telephone and email inquiries immediately or within one business day.
Resident Engagement: Coordinate resident functions per the Supportive Service Agreement.
Maintenance Oversight: Oversee maintenance work orders, make-ready, and ensure turnovers are completed within five days of vacancy.
Property Inspection: Inspect the property and make maintenance lists.
Rent Collection: Collect rent, send notices per policy, purchase orders, process all receipts, and process deposits.
HQS Inspections: Perform HQS inspections of each occupied unit annually from the lease commencement date, including unit visits and semiannual inspections.

6. Housing Coordinator Responsibilities

Resident Support: Create a welcoming and supportive environment for employee residents.
Experience Elevation: Elevate experience for residents/employees and housing staff while driving the seasonal Employee Value Proposition.
Wellness Strategy Support: Support the employee wellness strategies in Employee Housing, ensuring alignment with the Company vision.
Operations Assistance: Assist with on-site day-to-day operations.
Documentation Compliance: Ensure that the resident license agreements, legal documents, and related move-in/move-out paperwork are complete.
Best Practices Delivery: Deliver standardized best practices in support of the enterprise-wide Housing strategy.
Inquiry Response: Ensure that all inquiries and questions are responded to quickly and effectively, elevating concerns as they arise.
Housing Concierge Service: Act as housing concierge for residents, ensuring high guest service.
System Accuracy: In partnership with the housing team, ensure all information is correct and complete within StarRez (Housing system).
Stakeholder Communication: Support communications with residents, Managers, and external stakeholders.
Culture Development: Create a safe, fun, and diverse housing culture that helps provide employees with an experience of a lifetime.

7. Employee Housing Coordinator Details

Property Maintenance: Conducts day-to-day maintenance on all AVH housing properties.
Improvement Recommendations: Recommends any necessary facility, landscape, property, or safety improvements to the Employee Housing Manager.
Maintenance Scheduling: Assists with the scheduling of all annual or semi-annual maintenance of facilities.
Safety Reporting: Relays any safety concerns to the Employee Housing Manager.
Preventive Maintenance: Utilizes preventive maintenance and work order systems.
Vendor Relations: Maintains strong vendor relationships.
Room Scheduling: Assists with the scheduling of call rooms.
Rule Enforcement: Enforces rules and regulations of employee housing units by communicating with employees and/or escalating issues on demand.
Project Scheduling: Assists with the scheduling of capital improvement projects to ensure project timelines are being met and provides daily progress updates.
Service Coordination: Coordinates, schedules, and inspects service for all HVAC, Sprinkler, landscape, cleaning, snow removal, safety, and other project needs.
Regulatory Documentation: Records pertinent documentation following regulatory requirements, professional standards, and hospital policy.
Snow Operations: Operates snow plow, snow blower, and shovels.
Unit Turnover: Manages the turnover of units in a timely manner, including some light-duty patching, painting, and other various general repairs.
Equipment Maintenance: Maintains all Employee Housing equipment, tools, and supplies.

8. Housing Coordinator Duties

Project Management: Develop project management timelines to ensure dates and deliverables are met.
System Support: Support the Build of the Showroom Block in the Reservation System.
Reservation Processing: Process staff reservations and VIP’s and guest call-in reservations.
Group Coordination: Coordinate Group Bookings.
Group Marketing: Responsible for the marketing of Group Incentives.
Hotel Contracting: Assist with hotel contracting.
Relationship Building: Nurture relationships between the Hotel Global Sales Office and Informa, Hotel Property, and the Convention and Visitors Bureau through communication and networking.
Office Collaboration: Work from the local office, pending local regulations, to maximize team collaboration and job support.
Void Management: Work in a daily partnership with the property services team to ensure a smooth and efficient void management process.

9. Housing Coordinator Details and Accountabilities

Service Improvement: Improve customer access to services and improve business efficiency.
Channel Awareness: Raise awareness of the varied customer access channels and work with CSC colleagues to ensure that customer needs are met.
Cross-functional Collaboration: Develop and maintain strong working relationships with Customer Service Centre (CSC) colleagues and others to ensure collaborative, cross-functional working to achieve key performance indicators.
Customer Support: Respond to requests from property colleagues on supporting individuals and/or groups of customers with initiatives that address their needs and improve their quality of life opportunities, and hold regular neighbourhood surgeries.
Estate Management: Manage estates to maintain standards, including carrying out regular inspections with stakeholders and customers as a means to identify any repairs, improvements, health and safety concerns, or other issues to sustain excellent communities where people choose to live.
Customer Engagement: Support active customer groups.
Brand Promotion: Promote Home as the landlord of choice by acting as an ambassador to develop and maintain a positive relationship with its customers.

10. Furnished Housing Coordinator Tasks

Apartment Setup Coordination: Assist with coordinating and administering of new furnished apartment setup, including ordering and managing the installation of furniture and utilities, and accurately updating the Furnished Housing Tracker.
Service Coordination: Coordinate furnished housing services with appropriate community staff, including elevator reservation for furniture delivery, ordering replacement or swaps, and ordering houseware kits for furnished apartments.
Furnished Sales Management: Manage and convert furnished leads into leases to achieve weekly and monthly furnished sales goals, including conducting pre-tour follow-up, tour confirmation, and post-tour follow-up.
Furniture Vendor Management: Assist in managing the furniture provider to ensure seamless delivery of furniture and address any service challenges.
Marketing Collaboration: Collaborate with marketing and RS to coordinate photoshoots and Matterport.
Market Data Update: Update Furnished Market Composite.
Online Advertising: Post Craigslist ads weekly for furnished availability.
Listing Review: Manage and review all ILS sites to ensure accuracy in furnished rent, offerings, etc.
B2B Sales Support: Support B2B sales by managing third-party platform setup and leads.

11. Employee Housing Coordinator Roles

Staff Orientation: Greets new staff and gives a short tour of the housing area, checks individuals into and out of housing.
Room Inspection: Communicates and conducts room inspections and reports any damage to the Lodging Operations Manager.
Maintenance Tracking: Finds and tracks housing maintenance issues, places maintenance requests, ensures completion of maintenance tickets, and maintains records.
Rent Collection: Takes responsibility for collecting weekly rent.
Roommate Coordination: Works with Human Resources to coordinate and advises team members of new roommate arrivals in advance.
Environment Maintenance: Maintains a clean and safe living environment inside and outside housing buildings.
Facility Cleanliness: Assists with maintaining the cleanliness of the Conference room and the Office.
Cleaning Tasks: Vacuums carpets, sweeps and mops floors, cleans stairwells, washes windows, and removes trash.
Inventory Maintenance: Maintains an adequate inventory of supplies.

12. Employee Housing Coordinator Additional Details

Item Management: Distributes, tracks, and ensures the retrieval of items that are loaned out.
Safety Inspection: Conducts Environmental and Safety Inspections.
Emergency Procedures: Communicates and enforces housing Emergency Procedures for all residents and handles emergency phone calls.
Local Assistance: Assists staff with information on locale, transport, grocery, food, etc.
Policy Compliance: Knows and follows all company, Environmental, Health, and Safety Management Programs.
Housing Support: Assists the Mendon Mountain View Manager with employee housing needs and the cleanliness of the building.
Recruitment Coordination: Assists the International Recruiting Coordinator with departures and arrivals.
Departmental Support: Assists in other departments.

13. Group Housing Coordinator Essential Functions

Client Liaison: Act as liaison between client and hotel for convention and non-convention related groups.
Group Rate Planning: Create group rate plans and group masters.
Rooming List Management: Enter the rooming list or create the booking link.
Reservation Updates: Process rooming list changes, additions, cancellations.
Group Monitoring: Monitor group pickup through 3rd party extranet and/or Hilton systems.
Group Resume Creation: Create a Group Resume to ensure all departments are aware of the group's VIPs, billing, and special needs.
Group Audit: Perform a group audit.
Billing Setup: Set up group routing, billing notes, and process payments.
Commission Reporting: Calculate and submit the needed reporting for commission or related payments.
Final Data Entry: Enter in final numbers into the Sales system.

14. Group Housing Coordinator Role Purpose

Guest Satisfaction: Ensure guest satisfaction through professional interaction, problem-solving, and follow-through.
Professional Demeanor: Maintain a friendly, cheerful, and courteous demeanor at all times.
Emergency Knowledge: Be knowledgeable of all emergency procedures and Hotel policies.
Information Communication: Communicate all pertinent information to Managers and Supervisors.
Client Communication: Provide client email and telephone communication professionally.
Team Participation: Participate in regularly scheduled supervision and team meetings.
Training Compliance: Remain compliant with required trainings and certifications.
Ethical Conduct: Behave ethically and professionally, consistent with agency policy, state law, and licensing entities.

15. Housing Coordinator General Responsibilities

Effective Communication: Communicates effectively and on time between the internal team, clients, attendees, and vendors via phone, email, chat, and conference calls.
Project Completion: Thoroughly completes all projects within the goal and budgetary requirements by identifying and utilizing the most efficient methods to execute each project and task.
Event Coordination: Ensures coordination with the event team, client, and vendors by providing status reports.
Employee Management: Manages full-time employees and will act as an event supervisor.
Event Leadership: Works as a lead or supervisor on large-scale events.
Client Meeting Leadership: Leads high-touch, complex client meetings that involve multiple clients and stakeholders.
Process Oversight: Oversees departmental processes, being proactive and effective in this area, and is seen as a subject matter expert in their area of focus.
Relationship Management: Effectively manages relationships with clients, vendors, and hotel contacts.
Excel Reporting: Regularly uses advanced Excel formulas, and can create, edit, and present reports to client teams.
Client Consultation: Works directly with clients, providing consultation and exhibiting confidence when speaking.

16. Housing Coordinator Key Accountabilities

Contract Interpretation: Accurately interprets hotel contract language and manages timelines related to release dates for multiple projects simultaneously.
Block Management: Proactively manages hotel blocks to avoid attrition or mitigate attrition for clients.
Billing Oversight: Establishes billing procedures and oversees the financial closing of hotel billing, including account reconciliation.
Reporting and Analysis: Provides pickup reports and reservation trend analysis to clients.
Issue Resolution: Troubleshoots all accommodation concerns and issues throughout the event.
Registration Knowledge: Understands all areas of registration (revenue, housing, web) at a high level and can speak intelligently to clients on these areas.
Documentation Improvement: Recognizes the need for documentation improvement, takes ownership in actively improving said documents.
Meeting Participation: Strongly participates in team and client meetings, regularly suggesting/preparing topics for discussion/presentation.
Project Supervision: Supervises and trains others on effective project management.

17. Housing Coordinator Roles and Details

Contract Review: Review hotel contracts to become knowledgeable about contract items throughout the event operations.
Show Material Creation: Create a show contract binder and other show start-up materials.
Checklist Completion: Complete contract checklist by hotel, block breakdowns as defined in the hotel contract, and per the client's request.
Housing Setup: Set up the housing portion of the show in One System, a proprietary web-based tool, i.e., hotel loads, building of all sub-blocks, amenity charts, etc.
Documentation Distribution: Complete all welcome letters and rate verification forms and distribute them to the hotels within the event blocks.
Login Assignment: Assign logins/passwords for hotels to view online pickup reports.
Rate Verification: Ensure rate verification forms have been returned and signed before show opening.
Date Management: Establish incremental and cut-off dates, advise Call Center, Accounting, and IT (for web closings).
Inventory Maximization: Responsible for maximizing inventory for daily management of hotel blocks to ensure availability of sell-through dates while recognizing any challenges with the block pattern.
Inventory Communication: Communicate with the Housing Executive, Call Center, and Sales on inventory challenges and or changes in inventory needs.
Oversell Strategy: Establish an oversell percentage for each conference by hotel using historical data or show facts.

18. Housing Coordinator Responsibilities and Key Tasks

Oversell Management: Work in tandem with the Housing Executive to effectively manage the oversell throughout event operations.
Report Updating: Create and update the oversell reports, hotel contact information, and hotel cutoff worksheets.
Real-Time Oversell Updates: Update oversell as it occurs, keeping the client and sales dialed in.
On-Site Communication: Communicate with the On-Site Manager with regards to any oversell that has not been washed before the on-site operation.
Daily Inventory Management: Manage inventory daily to ensure availability at all times.
Inventory Securing: Secure additional inventory at block hotels and make all updates in One System.
Written Confirmation: Ensure all inventory needs are communicated and confirmed in writing with hotels.
Inventory Request Processing: Process inventory requests and advise the Call Center of denied/approved requests.
Cut-Off Procedures: Establish cut-off procedures, based on contract language, for each hotel and communicate MCI’s expectation of the rooming list process and return date.
Inventory Release: Work in tandem with the Housing Executive before the cut-off for the release of inventory (specialty client blocks).
Oversell Updating: Release inventory and update oversell accordingly.

19. Housing Coordinator Duties and Roles

Hotel Cut-Offs: Perform hotel cut-offs, send lists to hotels for data entry.
Follow-Up Communication: Follow up to ensure lists are received by the Housing Executive.
Deposit Coordination: Work with accounting to ensure the timely delivery of P-card deposits and deposit summaries to hotels.
Pre-Reconciliation: Work with On-Site Coordinators/On-Site Manager for the Pre-reconciliation of the hotel rooming list, then provide discrepancies back to the hotel before the final cut-off in tandem with the Housing Executive.
Post-Show Reporting: Assist with post-show reporting.
Client Meetings: Attend client meetings/conference calls.
Client Communication: During the absence of the Housing Executive, communicate with clients on requests and event status.
Show Analysis: Send weekly show analysis and reporting to the client in the absence of the Housing Executive.
Pace Report Updates: Update pace reports weekly in the absence of the Housing Executive.
Marketing Development: Develop marketing timelines and content to send to the marketing team, i.e., social media and email blast.

20. Housing Coordinator Roles and Responsibilities

Provider Relationship Management: Develop and maintain relationships with housing providers.
Resource Guide Development: Develop and maintain community resource guides for each of the five boroughs.
Housing Identification: Find suitable permanent housing in the community.
Landlord Liaison: Serve as a liaison between the residents and landlords regarding move-in schedules, leases, rent, and utility issues.
Case Collaboration: Collaborate with case management staff to understand the specific housing needs and preferences of residents and act accordingly when searching for housing options.
Linkage Review: Participate in ongoing reviews of existing linkages for their adequacy and seek to extend the program’s and ICL’s linkages as part of Continuous Quality Improvement.
Housing Documentation: Document efforts to locate and secure housing for residents.
New Staff Orientation: Assist in the orientation of new personnel.

21. Housing Coordinator Overview

Case Record Maintenance: Maintain up-to-date, accurate individual paper and electronic case records as directed by the Program Director.
Attendance Compliance: Comply with attendance and timekeeping rules and report reliably and regularly to work on an ongoing basis.
Meeting Participation: Attend regularly scheduled clinical meetings, staff meetings, and supervision as well as in-service training and development activities.
Communication Logging: Review the staff communications log and make entries concerning essential elements of information designated by program management.
Certification Maintenance: Obtain and maintain CPR and First Aid certifications.
On-Call Responsibility: Have on-call responsibilities.
Regulatory Compliance: Comply and promote compliance with all applicable laws, regulations, and agency policies, helping to strengthen and maintain an ethical organizational culture.
Incident Reporting: Immediately report serious incidents, allegations of abuse, incidents, or sensitive situations, and complete incident reports following agency policy.

22. Housing Coordinator Job Description

Daily Operations: Ensure smooth daily operations at the housing sites.
Safety and Security: Ensure the safety and security of the participants, staff, and sites are met with adequate staffing and supervision.
Crisis Support: Be prepared to de-escalate crises and support staff in de-briefing difficult situations.
Issue Assessment: Assess issues related to building operations, making appropriate referrals to supervisors and counterparts.
Volunteer Engagement: Engage and utilize volunteer services as part of the workforce.
Team Collaboration: Support an environment of collaboration, communication, and teamwork between operations and services staff, maintaining a singular focus on moving people into and sustaining a housing solution to their homelessness.
Operations Oversight: Provide oversight of the operations of the assigned housing sites (as region dictates).
Housing First Adherence: Ensure staff's philosophy with participants adheres to the Housing 1st approach.
Service Partnership: Partner with the Services team to identify and implement changes in operations that promote FBMS’s goals, service philosophy, and programming.
Contract Tracking: Track contract adherence and goals.

23. Housing Coordinator Functions

Report Preparation: Prepare monthly and other progress reports as required by management.
File Compliance: Ensure that files are up to date and in compliance with all State and federal contracts, as well as any data entered into the central database.
Data Review: Work closely with the Data Team to conduct periodic checks of data entry in the FBMS database system.
Staff Supervision: Train, schedule, and supervise Support Staff to ensure 24/7 coverage.
Performance Management: Responsible for staff performance and evaluations of staff.
Supervision Scheduling: Conduct regularly scheduled supervision in both individual and group formats.
Staffing Oversight: Monitor staffing needs and minimize the use of overtime.
Training Collaboration: Collaborate with the supervisor to identify staff training needs and to facilitate training programs.
Emergency Response: Respond to emergencies, including evening, weekend, and holiday hours if circumstances warrant.

24. Housing Coordinator Accountabilities

Maintenance Coordination: Notify the supervisor and coordinate with the Property Management department of any long-range maintenance needs that will require specific funding.
Work Order Management: In partnership with Property Management, assist with the identification and work order process to ensure facilities are maintained and issues are resolved promptly.
Unit Turnover: Assess vacant units and coordinate unit turnover with the team.
Personnel Consultation: Consult with Human Resources and the supervisor on any personnel-related concerns promptly and directly.
Issue Resolution: Address personnel issues in collaboration with Human Resources and other staff.
Supply Management: Ensure buildings have an adequate inventory of necessary supplies and resources for guests and building maintenance.
Strategic Planning: In partnership with management and Senior Leadership, participate in strategic planning and program development.
Policy Development: Participate in the development and revision of program-specific policies.
Volunteer Coordination: Coordinate, engage, and monitor all volunteer activities and special events taking place at the site in partnership with the Development team and the Volunteer Coordinator.

25. Housing Coordinator Job Summary

Housing Assistance: Assist Compass Health clients with Shelter Plus Care, VASH, ALTSA, or other subsidies in securing and maintaining housing in Broadway PSH.
Eligibility Support: Provide direct encouragement and support for clients during the housing eligibility screening and lease-up process, including obtaining ID, income, chronic homelessness, and disability verifications.
Tenant Support: Assist new tenants in meeting their basic needs and establishing a routine of positive daily activities.
Property Communication: Work closely with the Cascade Property Management and maintain open communication in order to resolve tenant or landlord issues.
Program Participation: Attend initial housing subsidy program briefing with clients, as well as any meetings related to lease violations and/or formal housing termination appeals.
Hospital Discharge Housing: Provide housing support for individuals coming out of Western State Hospital.
Care Coordination: Coordinate care with VA, ALTSA, Compass Health, and other clinical providers to facilitate the integration of individual care plans, goal setting, etc.
Reporting Contribution: Provide data and input for required reporting to various internal and external customers.
Community-Based Services: Provide outreach, case management, crisis support, advocacy, and other needed services to residents, primarily in the community and residents’ homes, but in any setting necessary, including streets, shelters, jails, hospitals, program offices, etc.
Client Contact Compliance: Meet or exceed the monthly client contact requirements of four times per month within the first three months of being housed and three times per month thereafter, including one home visit per month.

26. Housing Coordinator Responsibilities

Wellness Support: Support residents’ wellness and independence.
Service Collaboration: Collaborate with other service providers in the community to ensure that residents are receiving high-quality, effective services to meet their needs.
Documentation Management: Maintain written and computerized records, compile reports, and complete other program documentation (e.g., case notes, incident reports, home visit reports, monthly and quarterly reports).
Confidentiality Compliance: Maintain appropriate confidentiality of residents’ information and records.
On-Call Participation: Participate in after-hours on-call rotation.
Program Development: Actively look for ways to expand or change the PSH program to better meet residents’ needs.
Regulatory Compliance: Maintain compliance with agency standards and regulations and act following the agency's strategic plan and vision.
HIPAA Safeguarding: Understands and practices safekeeping of client protected health information per Compass Health’s HIPAA and other agency policies and procedures.
Cultural Competency: Demonstrates respect for diversity and a commitment to developing multicultural competency and sensitivity.
Organizational Commitment: Demonstrates commitment to Compass Health’s Strategic Intention, Core Values, and Core Competencies.

27. Housing Coordinator Details

Housing Relationship Development: Develop relationships with individuals to assist in locating ideal, permanent housing.
Landlord Engagement: Develop relationships with private landlords and developers to maximize housing opportunities for people served, and for move-in/out inspections.
Goal Collaboration: Collaborate with individuals to establish treatment goals, identify barriers to housing, and make progress toward self-sufficiency.
Leasing Support: Collaborate with individuals through the leasing application process, negotiations, securing of subsidies and related benefits, site visits, neighborhood/community orientation, move-in, and setup of household.
Ongoing Support: Provide follow-up visits to maintain ongoing support/relationship.
Tenant Education: Develop and conduct training and workshops on tenants’ rights and responsibilities, housing discrimination, communicating with landlords, physical plant cleanliness and safety, housing-related services, and other trainings.
Prevention Tool Utilization: Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation.
Housing Advice Service: Provide a quality service of housing options, advice, and homeless prevention casework to fulfil the authority's statutory function to prevent homelessness following the Housing Act 1996.
Application Processing: Ensure the robust processing of homeless applications and that appropriate, accurate, and quality advice is given to prevent all aspects of homelessness.
Non-Priority Support: Provide a comprehensive statutory service of advice and assistance to all non-priority homeless cases, including rough sleepers, following Section 192 of the Housing Act 1996.
Tool-Based Prevention: Work with various tools to prevent homelessness, such as the HomeFinder Scheme, Discretionary Hardship Payments, and court representation to prevent homelessness.

28. Transitional Housing Coordinator Tasks

Trauma Response: Recognizes and responds to the impacts of domestic violence and other trauma, assisting the team in working in a collaborative, coordinated manner.
Service Collaboration: Effectively collaborates on services across a variety of internal programs and outside agencies.
Case Assignment: Assigns Case Managers to new participants on time.
On-the-Job Training: Provides on-the-job training opportunities to Transitional Housing Program Case Managers related to effective service provision and documentation of services in conjunction with the Transitional Housing Program Manager.
Staff Supervision: Assists in the training and support of staff, conducts monthly one-on-one supervisions and team meetings.
Communication and Implementation: Effectively communicates with staff and management to ensure that supervisory relationships are built and the implementation of decisions is understood concerning the guidelines, best practices, and mission of the agency.
Relationship Building: Forms relationships with staff and participants, provides objective support, and maintains professional boundaries.
Participant Advocacy: Utilizing a strengths-based approach and trauma-informed practices, advocates and supports staff in ensuring a participant’s right to self-determination, confidentiality, access to supportive services and resources, and inclusion in decision-making affecting their well-being, utilizing culturally competent practices.
Documentation Oversight: Ensures clear, concise, and consistent documentation following established guidelines and aligned with Quality Assurance policies and procedures by assisting case managers with case file reviews and staff meetings.

29. Transitional Housing Coordinator Roles

Participant Assessment: Assesses needs of participants, providing direction to staff in service provision while building rapport and a positive sense of community.
Caseload Management: Carries an assigned caseload and provides psychoeducation by facilitating groups and classes offered on-site.
Agency Partnership: Working with the Transitional Housing Program Manager, builds and maintains relationships and partnerships with other agencies to provide services to individuals and families applying to programs from outside the community.
Home Visit Travel: Travels for home visits to off-site properties and community events.
Waitlist Management: Creates and maintains the Waitlist and Occupancy Chart for the Community-Based Transitional Housing Program.
Program Review: Conducts program reviews following the staffing calendar, submitting forms to the Transitional Housing Program Manager for review.
Contract Compliance: Ensures compliance with procedures and protocols for any contracts related to the Transitional Housing Program, including the Arizona Department of Housing, the City of Phoenix, the Department of Economic Security (DES), and the Victims of Crime Act (VOCA).
Application Review: Responsible for reviewing applications, scheduling application staffing, and interviews with case managers and applicants.
Community Engagement: Travels for community events and meetings related to the Transitional Housing Program.

30. Housing Program Coordinator Additional Details

Housing Services Supervision: Supervise the provision of housing services for the CalWORKS Housing Support Program (CHSP) in Santa Clara County through direct supervision of staff.
Program Skill Development: Improve housing program skills through supervision, coaching, and training of staff.
Performance Management: Address the performance issues.
Team Support: Provide support to the team when dealing with complex participant and/or landlord issues, including leading case conferencing meetings, connecting staff with other community resources for support, and providing direct services to clients/landlords.
Housing Location Services: Provide housing location services for CHSP clients and ensure teams meet contract housing goals.
HQS Inspection Support: Provide support with Housing Quality Standards inspections, including ensuring initial and annual inspections are done on time and uploaded into WMAT.
HQS Training: Ensure all housing staff are HQS trained, including training new staff and providing refresher courses.
Program Reporting Oversight: Oversee monthly, quarterly, and yearly program reports.
Landlord Relationship Management: Maintain relationships with property owners and manage housing stock, developing new landlord contacts, and maintaining current units.
File Compliance: Maintain housing files to ensure program compliance.