Job Summary: 

• Collaborate with the Housing Coordinator to assist clients in the housing application process.
• Assist clients in navigating the numerous providers of mental health, chemical health, and physical health services, as well as any other community resources available to the client.
• Meet weekly with a minimum caseload of 22 individuals.
• Keep accurate, up-to-date documentation on all clients, including goal plans, case notes, and other duties.
• Facilitate relationship building between landlords/caretakers and clients.
• Utilize harm reduction interventions and methodologies to provide client-centered services that keep them in housing, and utilize skills regarding crisis prevention and intervention.
• Assist clients in building upon their strengths and respectfully recognize their needs.
• Visit and inspect client apartments weekly to ensure that they are properly maintained.
• Organize and facilitate social and recreational activities designed to promote community involvement and peer support.
• Work as part of a team to plan and develop resident programs.
• Attend regular internal and external agency meetings.
• Attend trainings that increase knowledge of effectively meeting clients’ needs.

Skills on Resume: 

• Housing Collaboration (Soft Skills)
• Resource Navigation (Hard Skills)
• Caseload Management (Hard Skills)
• Client Documentation (Hard Skills)
• Relationship Building (Soft Skills)
• Crisis Intervention (Hard Skills)
• Strengths Support (Soft Skills)
• Activity Organization (Hard Skills)

Job Summary: 

• Meets deadlines and ensures accuracy of various reports/paperwork, mileage sheets, and electronic timesheets.
• Maintains accurate and timely documentation of service provisions.
• Completes progress notes in a manner that individualizes each note, reflecting appropriate interventions and progress towards goals.
• Assists clients in setting recovery goals by utilizing the strengths assessment process and updates quarterly
• Completes a treatment plan using goals identified from the strength assessment and updates quarterly.
• Employs recovery strategies in working with consumers using the recovery goal worksheet.
• Assists consumers in achieving housing/educational/employment goals and independent living.
• Ensures consumers can meet ADLs.
• Meets with consumers to assist and provide instruction necessary to meet identified goals and work toward recovery and reintegration.
• Monitors the status of the client and provides a level of personal and other supports consistent with the consumer's status, and notifies the team of a change in client status.
• Coordinates other services required to meet identified goals based on the needs of the clients.
• Monitors progress of other services on an ongoing basis to evaluate the effectiveness of the service and provides revisions with documentation on progress notes.
• Assists consumers in accessing/maintaining all available entitlements, including SSI, SSDI, food stamps, medical cards, and others.

Skills on Resume: 

• Report Accuracy (Hard Skills)
• Service Documentation (Hard Skills)
• Progress Notes (Hard Skills)
• Recovery Planning (Soft Skills)
• Treatment Planning (Hard Skills)
• Recovery Strategies (Soft Skills)
• Goal Achievement (Soft Skills)
• Entitlement Assistance (Hard Skills)

Job Summary: 

• Make same-day contact with the participants referred and provide an intensive, one-on-one, comprehensive assessment of strengths and needs in all life domains.
• Provide coaching and conflict resolution services
• Assist clients in resolving conflicts that may be endangering current or future housing, including scenarios between clients and landlords, property managers, and/or friends, family, and neighbors.
• Conduct comprehensive in-depth assessments utilizing the intake, assessment, and housing barriers tools.
• Utilize motivational interviewing to help the participants develop a strengths-based plan of action to achieve optimal self-sufficiency.
• Assist the participants with coordinated referrals to a customized array of services that will help them achieve their plan goals.
• Be in charge of data collection and analysis.
• Maintain accurate and organized client files.
• Participate in Investing Futures trainings and other training required by the position.

Skills on Resume: 

• Same-Day Assessment (Hard Skills)
• Conflict Resolution (Soft Skills)
• Housing Mediation (Soft Skills)
• Comprehensive Assessment (Hard Skills)
• Motivational Interviewing (Soft Skills)
• Service Referrals (Hard Skills)
• Data Analysis (Hard Skills)
• File Management (Hard Skills)

Job Summary: 

• Work with offsite support, coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
• Maintain caseload and productivity by maintaining regular contact with clients to monitor and assess progress
• Handle case assignments, draft service plans, review case progress, and determine case closure with growing independence
• Deliver ongoing services to clients, including crisis intervention, advocacy, medication monitoring, transportation assistance, budgeting, housing assistance, and referral and linkage to community resources
• Assist in helping clients achieve wellness and autonomy through supportive counseling and facilitating multiple care aspects (care coordination, information sharing, etc.)
• Develop and/or implement individualized client service plans and ensure compliance with applicable standards and agency policies
• Document all clinical activities to meet specific program, funder, and credentialing entity criteria timely and accurate
• Participate in the treatment team and assist in making recommendations for client status changes
• Lead educational groups and/or facilitate group curriculum
• Adhere to professional standards as outlined by protocols, rules, and regulations

Skills on Resume: 

• Care Coordination (Hard Skills)
• Caseload Management (Hard Skills)
• Case Planning (Hard Skills)
• Crisis Intervention (Hard Skills)
• Supportive Counseling (Soft Skills)
• Service Plan Development (Hard Skills)
• Clinical Documentation (Hard Skills)
• Group Facilitation (Soft Skills)

Job Summary: 

• Conduct a minimum of one monthly face-to-face contact per client.
• Provide a minimum of one monthly home visit per client or on demand.
• Complete chronological progress notes within three days of contact with the client or collateral encounter.
• Ensure all progress notes must be completed in data assessment plan (DAP) format and signed and dated with appropriate credentials.
• Develop an initial service plan specific and tailored to the client's needs identified during the initial intake assessment/screening process.
• Revise or update service plans every six months or based on the client's level of need.
• Assist no-income clients in identifying appropriate resources to obtain entitlements within six months of admission to the housing program.
• Complete referral documentation and informed consent for supportive services.
• Routinely assess strengths and barriers to income, housing stability, and self-sufficiency (including health, substance use, and mental health issues), and provide appropriate referrals to supportive services promptly.
• Provide advocacy, support, and linkages/referrals to community resources
• Conduct follow-up on all referrals and document referral outcomes
• Update client files to ensure a record of all client-level activities
• Enter all client-level activities in Client Track within three days of the encounter.
• Complete the monthly statistical report and submit to the immediate Supervisor
• Participate in all mandatory external and internal meetings or trainings.
• Adhere to the Agency’s code of ethics and HIPAA Regulations for confidentiality.

Skills on Resume: 

• Client Visits (Hard Skills)
• Progress Documentation (Hard Skills)
• DAP Note Completion (Hard Skills)
• Service Planning (Hard Skills)
• Entitlement Support (Hard Skills)
• Referral Coordination (Hard Skills)
• Advocacy Support (Soft Skills)
• File Management (Hard Skills)

Job Summary: 

• Engage the recipients and create a shared Housing Health and Recovery Plan that will reflect the principles of person-centered, strength-based recovery, with the ultimate goal of self-sufficiency.
• Provide services that will touch all of the life domain areas, including employment, finance, permanent relationships, medical needs, health, legal concerns, family, parenting, education, transportation, safety, culture, spirituality, and social.
• Partner with recipients as they integrate into the community of their choice and support them to make informed choices of the available supports, services, and recreational opportunities.
• Respond and intervene in crises
• Work closely with community providers on facilitating a smooth transition for all referrals into the Supported Housing Program.
• Serve as a model, guide, and bridge towards the highest level of independent community living.
• Assist with a discharge plan when the recipient is ready to transition out of Supported Housing.
• Anticipate the supports and services needed to highly support the transition and ensure implementation of all linkages to facilitate success.
• Complete the required documentation of services provided
• Selectively provide transportation for clients to medical appointments/shopping, and other appointments deemed necessary by the Supervisor.
• Assist in rent collection and skills development for any of the tenants residing in Temple Hill apartments in the Supported Housing service.
• Comply with regulations set by the employer, as well as NYS OMH

Skills on Resume: 

• Recovery Planning (Soft Skills)
• Holistic Services (Hard Skills)
• Community Integration (Soft Skills)
• Crisis Response (Hard Skills)
• Transition Facilitation (Soft Skills)
• Independent Living Support (Soft Skills)
• Discharge Planning (Hard Skills)
• Service Documentation (Hard Skills)

Job Summary: 

• Meet with participants in their homes, at least monthly and more often, to assess needs specifically related to housing, noting other issues that could impede housing stabilization.
• Schedule and conduct meetings with participants to review their budget and work on longer-term stabilization goals, which address employment/income, money management strategies, family/parenting, interpersonal relationships, self-development, and vocational/educational needs.
• Refer participants to other community resources to gain support for goals and follow up to ensure referrals were completed (a referral includes providing or setting up transportation for a client to access the resource effectively)
• Track and document client progress.
• Hold clients accountable for achieving goals and objectives as identified on their initial stabilization plan.
• Report appropriate financial assistance needs, including rental and utility subsidies, by required deadlines.
• Document and maintain up-to-date information on services provided and funds expended in the HMIS
• Place and maintain up-to-date grant-mandated documentation in the client's hard copy file
• Participate in staff meetings and other group activities essential for the operation of an effective service.
• Participate in team discussions regarding client progress and lack of progress, with possible solutions to ensure the best support for the client’s success.
• Promote good community relations and utilize community services and resources.
• Attend scheduled training programs for professional development that include, at a minimum, training required by Micah and by regulatory and accrediting bodies.
• Assume on-call responsibility.

Skills on Resume: 

• Needs Assessment (Hard Skills)
• Budget Counseling (Hard Skills)
• Community Referrals (Hard Skills)
• Progress Tracking (Hard Skills)
• Accountability Support (Soft Skills)
• Financial Assistance Reporting (Hard Skills)
• Documentation Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Conduct outreach to complete housing applications, program agreements, and assessments, and to provide housing orientation.
• Conduct ‘in-reach’ into the King County Jail for some applicants.
• In collaboration with each new tenant, develop a Housing Service Plan, which outlines goals that address transition needs and long-term housing stability needs of the tenant in his/her new residence
• Monitor, review, and update the Housing Service Plan with the tenant on a scheduled basis, tailoring the plan to the tenant’s identified needs.
• Support tenants in meeting identified needs by helping with medical, dental, mental health, financial, legal, or other referrals or appointments.
• Assist tenants in arranging transportation, or transport tenants in a Plymouth vehicle or a rented vehicle to appointments, and accompany tenants to appointments.
• Advocate for tenant access to community resources and services, consult and collaborate with community providers to ensure continuity of care.
• Assist tenants in securing basic household needs through Plymouth’s Essential Needs Bank supply, the Client Assistance Fund, and other outside resources.
• Assist tenants in moving into and/or out of their Plymouth housing, following Plymouth policy and procedures.
• Develop and maintain thorough knowledge of eligibility and benefits of public and private financial assistance, housing resources, and health care coverage programs.
• Use approved de-escalation techniques provided by Plymouth training in responding to angry or upset tenants, applicants, and guests.
• Assist tenants in building peer support networks during and following the transition from homelessness to their new Plymouth community.

Skills on Resume: 

• Outreach Coordination (Hard Skills)
• In-Reach Services (Hard Skills)
• Service Planning (Hard Skills)
• Needs Assessment (Hard Skills)
• Referral Support (Hard Skills)
• Transportation Assistance (Hard Skills)
• Advocacy Collaboration (Soft Skills)
• De-Escalation Techniques (Soft Skills)

Job Summary: 

• In collaboration with tenants, organize, promote, and participate in activities within the buildings that foster community, good tenant-to-tenant relationships, and overall building stability.
• Drive the agency van for activities.
• Participate actively in the Social Services Department’s role in planning, organizing, and coordinating seasonal holiday events (e.g., Plymouth Summer Picnic, Thanksgiving, winter holidays).
• Provide support, guidance, and oversight to volunteers/interns involved in tenant-related projects or activities.
• Work collaboratively with all Plymouth departments to uphold the agency's mission.
• Provide the Resource Development Department with information and assistance for promotional materials.
• Participate in regular meetings between social services and building management team members to collaboratively increase stability and retention of tenants.
• Provide back-up to other Social Services staff in other buildings.
• Attend to and accomplish Social Services team tasks and goals under the leadership and effective team skills 
• Maintain working knowledge of community organizations, social service agencies, and resources, ensuring that tenants use community resources to the greatest extent possible.
• Develop and maintain positive working relationships with community services focused on homeless adults, including medical, social service, and housing providers in Seattle/King County.
• Participate in Plymouth committees and workgroups.

Skills on Resume: 

• Community Engagement (Soft Skills)
• Event Coordination (Hard Skills)
• Volunteer Oversight (Soft Skills)
• Interdepartmental Collaboration (Soft Skills)
• Resource Promotion (Hard Skills)
• Team Support (Soft Skills)
• Community Networking (Soft Skills)
• Committee Participation (Soft Skills)

Job Summary: 

• Work collaboratively with Property Management within the building, including front desk coverage on a regular or intermittent basis.
• Work to the standard and requirements of the service program agreements, including program goals relating to residential stability, eviction prevention, enhanced income/skills, and self-determination.
• Promote a trusting tenant/staff relationship wherein tenants are encouraged to provide honest feedback regarding the service.
• Attend an initial orientation and subsequent training sessions throughout employment.
• Manage time and prioritize duties to provide necessary services to tenants.
• Maintain all database records in an accurate and timely manner, including daily activities, progress notes, changes in tenant status, etc.
• Complete other records and reports appropriate to the position as directed by the Social Services Program Manager.
• Assist and support tenants with the annual Tenant Satisfaction Survey process.
• Attend and participate in scheduled supervision and team meetings to discuss tenant issues and general program issues, and goals.
• Attend other meetings and in-service trainings, follow program and agency policies and procedures.
• Provide input to program policies, procedures, and goals, and read materials.
• Record and maintain financial documentation for Plymouth credit card purchases on the tenant's behalf.

Skills on Resume: 

• Property Collaboration (Soft Skills)
• Program Compliance (Hard Skills)
• Tenant Relations (Soft Skills)
• Ongoing Training (Hard Skills)
• Time Management (Soft Skills)
• Database Management (Hard Skills)
• Survey Support (Soft Skills)
• Financial Documentation (Hard Skills)

Job Summary: 

• Ensure holistic, strength-based, harm reduction case management is provided in a timely, efficient, and effective manner.
• Maintain an active case load.
• Work with residents to remove barriers that would impede them from focusing on housing.
• Create a case plan with each resident and perform needs assessments to ensure proper services are offered.
• Meet with residents on case load bi-weekly.
• Maintain the case load tracking system current.
• Ensure resident case notes are entered weekly within the internal and external databases.
• Assist residents with obtaining documents needed for housing.
• Schedule and facilitate weekly life skills groups related to housing needs, such as budgeting, how to be a good tenant, living independently, and disseminating information on various housing programs.
• Utilize conflict management, de-escalation, and crisis intervention techniques in emergencies.

Skills on Resume: 

• Case Management (Hard Skills)
• Caseload Maintenance (Hard Skills)
• Barrier Removal (Soft Skills)
• Needs Assessment (Hard Skills)
• Case Note Entry (Hard Skills)
• Document Assistance (Hard Skills)
• Life Skills Facilitation (Hard Skills)
• Crisis Intervention (Soft Skills)

Job Summary: 

• Develop an individualized resident-centered housing plan.
• Conduct bungalow/bed space visits to maintain resident engagement.
• Research and visit various housing options that cater to low-income single individuals/seniors and build rapport with landlords and property managers to ensure individuals are linked to proper housing services.
• Maintain a list of current housing vacancies, including low-income apartments, VASH and Section 8 opportunities, room for rent, room and board, and local sober living homes.
• Assists residents in locating and securing permanent housing through outreach to landlords, property managers, housing authorities, and other social service agencies
• Meet with residents on case load bi-weekly.
• Create an exit plan with each resident and coordinate the resident's move-out into housing.
• Assist in facilitating training for new hires, interns, and volunteers.
• Allow new hires, interns, and volunteers to shadow you and provide a site and daily duties overview as it relates to the role.
• Maintain proper documentation, including copies of housing documents, resident goals, monthly reporting, and resident physical files.

Skills on Resume: 

• Housing Planning (Hard Skills)
• Resident Engagement (Soft Skills)
• Housing Research (Hard Skills)
• Vacancy Tracking (Hard Skills)
• Housing Outreach (Hard Skills)
• Exit Planning (Hard Skills)
• Training Facilitation (Soft Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Maintain the case load tracking system current.
• Enter resident case notes into internal and external databases (HMIS, CES System, Bridges) on time (as each database requires).
• Exit residents from the case load and internal/external database, and close out residents’ physical files.
• Practice consistent communication related to resident status, which includes keeping the supervisor informed of services the resident is linked to with other service agencies, communicating challenges with residents, asking for assistance or direction for assisting residents with assessments, housing plans, referrals, and exit plans.
• Participate in programming meetings and housing case management meetings
• Participate in resident meetings and huddles.
• Participate in professional development training.
• Participate in Homeless Service staff meetings and trainings.
• Participate in Social Service and Community meetings, such as CES weekly match meetings.
• Maintain a positive working relationship with all TSA staff and external community partners.

Skills on Resume: 

• Caseload Tracking (Hard Skills)
• Database Entry (Hard Skills)
• Resident Exit Processing (Hard Skills)
• Status Communication (Soft Skills)
• Meeting Participation (Soft Skills)
• Professional Development (Hard Skills)
• Community Collaboration (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Assists clients in skill-building and resource development to successfully live as independently as possible
• Assists other teams with outreach, engagement, and paperwork
• Provides a variety of case management services, under supervision, including managing Social Security payeeships, assisting clients to apply for various types of public assistance, providing supporting documentation, attending multi-agency clinical case consultations, and facilitating referrals to other organizations
• Supports client recovery by developing and enhancing client access to resources for vocational, financial, medical, housing, utilities, food, transportation, or basic living needs
• Works collaboratively with clients and other pertinent staff to provide assessment, develop treatment plans, and coordinate appropriate care
• Assists clients in crises to provide appropriate interventions or referrals
• Participates in team meetings to staff cases and communicates administrative information
• Monitors medications consistent with state certification guidelines
• Accompanies clients to medication evaluations
• Primarily responsible for the assigned caseload

Skills on Resume: 

• Skill Building (Soft Skills)
• Outreach Support (Soft Skills)
• Case Management (Hard Skills)
• Resource Access (Hard Skills)
• Care Coordination (Hard Skills)
• Crisis Intervention (Soft Skills)
• Medication Monitoring (Hard Skills)
• Caseload Management (Hard Skills)

Job Summary: 

• Maintains up-to-date clinical records on assigned clients
• Completes documentation of services, assessments, evaluations, and treatment plans consistent with clinical and administrative policies and procedures
• Facilitates groups, classes, and workshops
• Provides education on daily living skills and encourages the client's use of those skills
• Intervenes in situations to promote health and recovery
• Provides support in the management of the milieu and the work environment
• Face-to-face (in the office or a community setting) or phone contact with clients to facilitate progress toward recovery through resource development
• Meets defined individual and department goals, activity metrics, and Key Performance Indicators
• Promotes, supports, and demonstrates MHP’s mission, vision, and values through both behavior and job performance and adheres to policies, procedures, Compliance Plan, and Standards of Conduct on a day-to-day basis
• Effectively interacts and communicates with other MHP staff, clients, customers, partners, etc.

Skills on Resume: 

• Clinical Records (Hard Skills)
• Service Documentation (Hard Skills)
• Group Facilitation (Soft Skills)
• Daily Living Education (Soft Skills)
• Health Intervention (Hard Skills)
• Milieu Support (Soft Skills)
• Resource Development (Hard Skills)
• Goal Achievement (Hard Skills)