Job Summary: 

• Report to work on time and in complete uniform, including name tag, as prescribed by the Supervisor.
• Pick up dirty linen throughout the day from room attendants' carts (linen is not to be left in hallways for any amount of time)
• Restock linen rooms in the assigned area per the par established by the Executive Housekeeper.
• Clean stair wells, including stair railing, and vending areas in the assigned area.
• Empty trash from Room Attendants' carts and replace trash bags on a timely basis.
• Perform minor room maintenance and repairs.
• Complete on-the-spot cosmetic maintenance as part of daily room inspections.
• Continually alert for the safety of all employees and guests, reporting any unsafe conditions to the immediate supervisor.
• Carry out any reasonable request by management that the associate is capable of performing.

Skills on Resume: 

• On-time Arrival (Soft Skills)
• Uniform Compliance (Soft Skills)
• Linen Handling (Hard Skills)
• Inventory Restock (Hard Skills)
• Area Cleaning (Hard Skills)
• Trash Management (Hard Skills)
• Minor Repairs (Hard Skills)
• Safety Reporting (Soft Skills)

Job Summary: 

• Performs general cleaning of public areas daily.
• Follows the rotation schedule of public and other assigned areas.
• Uses cleaning chemicals safely and properly, following department guidelines.
• Removes garbage from the public areas.
• Informs the supervisor of any resident issues or concerns.
• Assists in housekeeping duties as part of annual deep cleaning and apartment turnover.
• Assists with the regular cleaning schedule as requested by the supervisor.
• Assists in community and residential laundry as requested by the supervisor.
• Participates in an energy awareness program.
• Attends all required training, in-service, and staff meetings.
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.
• Adheres to all policies and procedures of Senior Lifestyle Corporation.

Skills on Resume: 

• Area Cleaning (Hard Skills)
• Schedule Adherence (Soft Skills)
• Chemical Safety (Hard Skills)
• Garbage Removal (Hard Skills)
• Issue Reporting (Soft Skills)
• Deep Cleaning (Hard Skills)
• Laundry Assistance (Hard Skills)
• Professional Demeanor (Soft Skills)

Job Summary: 

• Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks, and undesirable conditions.
• Respond to emergencies, including safety hazards, fires, medical emergencies, and threats to life and/or property
• Check alarm systems, security cameras, safety and fire equipment systems, and closely monitor the security of building doors, service areas, and delivery areas
• Promote safe work practices and serve as a key contributor to associate safety initiatives, including Safety Committee meetings, training, etc.
• Initiate preliminary investigations into incidents
• Write reports and ensure the accuracy of necessary documentation
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner
• Assist the Maintenance team with completing routine repair work orders, as requested by the Chief Engineer
• Assist Front Desk staff with distributing guest receipts to rooms before check-out (overnight shift only).
• Manage inbound and outbound packages and shipments for hotel guests and associates (day shift only)
• Maintain regular attendance, consistently on time, and observe prescribed work, break, and meal periods in compliance with standards.
• Maintain high standards of personal appearance and grooming, which include compliance with the dress code.

Skills on Resume: 

• Patrol Monitoring (Hard Skills)
• Emergency Response (Hard Skills)
• System Checks (Hard Skills)
• Safety Promotion (Soft Skills)
• Incident Investigation (Hard Skills)
• Report Writing (Hard Skills)
• Guest Assistance (Soft Skills)
• Routine Repairs (Hard Skills)

Job Summary: 

• Ensure public areas look presentable to owners and guests.
• Monitor the cleanliness of restrooms, elevators, stairs, courtyards, and grounds.
• Clean rugs, carpets, and upholstered furniture using a vacuum cleaner, broom, and carpet shampoo machine.
• Take responsibility for cleaning, sanitizing, disinfecting, and sterilization.
• Assist Housekeepers with heavy items, such as mattresses and linens.
• Promptly respond to requests, delivering housekeeping supplies, linens, cots, and other items to enhance the guest experience.
• Refill the par stock of guest amenities, linens, and other supplies in each floor pantry for Housekeeping and deliver linens and other necessary items to units.
• Report items of repair and unsafe conditions to Housekeeping and Maintenance.
• Assist Housekeeping in lifting heavy items (up to 50lbs) when deep cleaning rooms and stripping units, and transport linens to the laundry.

Skills on Resume: 

• Area Presentation (Soft Skills)
• Cleanliness Monitoring (Hard Skills)
• Carpet Cleaning (Hard Skills)
• Sanitizing Tasks (Hard Skills)
• Heavy Lifting (Hard Skills)
• Guest Support (Soft Skills)
• Stock Refill (Hard Skills)
• Repair Reporting (Soft Skills)

Job Summary: 

• Responsible for practicing, supporting, and promoting the “Winning Attitude” company-wide culture and demonstrating AAA Four Diamond guest service standards at all times.
• Participates in daily pre-shift meetings outlining activities and expectations to ensure AAA Four Diamond standards are achieved and maintained.
• Maintains the cleanliness of all areas assigned, including but not limited to hallways and public areas.
• Signs for keys and radios.
• Checks daily for areas needing specific attention, identifies any potential hazards, and reports them to supervision.
• Checks exterior of guest elevators and tracks to ensure cleanliness, including wiping down tables, phones, and other items in the area.
• Responsible for stripping an equal number of rooms for each Guest Room Attendant assigned.
• Stocks and maintains par levels in all linen areas.
• Cleans and mops all assigned areas and straightens shelves.
• Cleans cigarette and trash urns in the Hotel areas.
• Before delivery, inspects equipment, including cribs and roll-a-ways, and reports items in need of repair/maintenance.
• Pulls rooms, shampoos carpet, and polishes marble floors and tables, with the appropriate equipment and training.

Skills on Resume: 

• Guest Service (Soft Skills)
• Pre-shift Participation (Soft Skills)
• Area Cleanliness (Hard Skills)
• Key Handling (Hard Skills)
• Hazard Reporting (Soft Skills)
• Elevator Cleaning (Hard Skills)
• Linen Stocking (Hard Skills)
• Equipment Inspection (Hard Skills)

Job Summary: 

• Vacuum hallways and carpet edges. 
• Clean and high-dust guest rooms, bathrooms, hallways, elevator lobbies, elevator cabs, and service areas.
• Wash inside and outside of the guest room and elevator foyer, mirrors, glass, and windows.
• Maintain service elevators and all Housekeeping areas in a clean and neat condition.
• Turn and spray mattresses.
• Load and deliver fresh linens, cleaning, and guest room supplies to floor service areas, and maintain par stock levels.
• Inspect and clean all public area ashtrays and replenish sand in urns.
• Pick up, wash, wrap, and deliver guest room tumblers to respective floor linen closets.
• Remove and replace draperies and/or curtains for dry cleaning.
• Remove, store, and replace guest room furniture and supplies.

Skills on Resume: 

• Vacuuming (Hard Skills)
• High Dusting (Hard Skills)
• Glass Cleaning (Hard Skills)
• Area Maintenance (Hard Skills)
• Mattress Handling (Hard Skills)
• Linen Delivery (Hard Skills)
• Ashtray Cleaning (Hard Skills)
• Furniture Moving (Hard Skills)

Job Summary: 

• Sort/separate soiled linens and tray items.
• Perform such emergency mopping and wet vacuuming work as may be required from time to time.
• Perform all duties in a quiet and orderly manner, bearing in mind at all times the sleep, comfort, and satisfaction of all guests.
• Retrieve and separate all dirty linen.
• Address guest concerns and or complaints in a timely and professional manner
• Understand and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
• Communicate effectively with all levels of the Nugget team and guests.
• Safely perform work and maintain a safe environment for team members and guests.
• Immediately report unsafe conditions and team member or guest incidents to a member of the management team or Security.
• Maintain a positive and professional image when performing duties or representing the Nugget, and encourage others to do the same.

Skills on Resume: 

• Linen Sorting (Hard Skills)
• Emergency Mopping (Hard Skills)
• Orderly Conduct (Soft Skills)
• Guest Service (Soft Skills)
• Policy Compliance (Soft Skills)
• Effective Communication (Soft Skills)
• Safety Maintenance (Hard Skills)
• Incident Reporting (Soft Skills)

Job Summary: 

• Responsible for providing Guest Room Attendants (GRAs) with the materials/ items needed to perform their daily tasks
• Maintains the cleanliness of the hotel
• Empties the GRA carts three to four times per day, and at the end of the shift
• Empties the trash and unloads soiled linen
• Cleans ashtrays, trash cans, and elevators
• Wipes down ice machines and vending machines
• Sweeps and mops walkways, and power washes
• Picks up trash and debris around the outside of the hotel, in parking lots, and on sidewalks
• Empties vacuum cleaner bags daily
• Cleans and dries wet and biohazard spills following company procedures as well as OSHA guidelines as they pertain to biohazard material
• Reports all biohazard spills to the supervisor immediately
• Reports all maintenance issues in guest rooms and hotel areas to the supervisor/inspector

Skills on Resume: 

• Material Supply (Hard Skills)
• Hotel Cleanliness (Hard Skills)
• Cart Emptying (Hard Skills)
• Trash Removal (Hard Skills)
• Machine Cleaning (Hard Skills)
• Walkway Cleaning (Hard Skills)
• Spill Response (Hard Skills)
• Issue Reporting (Soft Skills)

Job Summary: 

• Clean all areas assigned and ensure they are in accordance with the level of quality for the Resort. 
• Perform all guests' requests on time.
• Stock floors with all materials needed by housekeeping personnel.
• Report any problems with quality to the Supervisor to inspector.
• Report any maintenance problems to the Housekeeping Department designated personnel.
• Ensure all assets and supplies for the department are secure and in storage at all times
• Report to Safety any suspicious activity on the floors.
• Keep the Housekeeping Manager promptly and fully informed of all problems or unusual matters of significance so corrective action may be taken.
• Follow all schedule changes by management.
• Maintain and project a positive attitude.
• Understand all policies, standards, and procedures of the department.
• Understand all resort services, amenities, and outlets.

Skills on Resume: 

• Area Cleaning (Hard Skills)
• Guest Requests (Soft Skills)
• Floor Stocking (Hard Skills)
• Quality Reporting (Soft Skills)
• Maintenance Reporting (Soft Skills)
• Asset Security (Hard Skills)
• Safety Reporting (Soft Skills)
• Positive Attitude (Soft Skills)

Job Summary: 

• Respond promptly to customer needs, requests for service, and assistance. 
• Respond to special requests from guests. 
• Deliver cribs, rollaway beds, extra linen, or other special guest requests items to guest rooms.
• Treat people with respect, keep commitments, and uphold organizational values. 
• Assists with preventative cleaning programs. 
• Assist with the transportation of soiled linen containers and clean linen carts. 
• Remove trash and dirty linen from room attendant carts.
• Demonstrate accuracy and thoroughness, and monitor own work to ensure quality. 
• Maintain the cleanliness of storage and laundry rooms. 
• Rotate linen and replenish the storeroom supplies. 
• Spot cleans walls, carpets, light fixtures, etc.

Skills on Resume: 

• Customer Response (Soft Skills)
• Special Delivery (Hard Skills)
• Respectful Conduct (Soft Skills)
• Preventative Cleaning (Hard Skills)
• Linen Transport (Hard Skills)
• Trash Removal (Hard Skills)
• Quality Monitoring (Soft Skills)
• Storeroom Upkeep (Hard Skills)

Job Summary: 

• Meet productivity standards and complete work on time. 
• Complete tasks within the approved budget and time.
• Observe safety and security procedures, report potentially unsafe conditions, and use chemicals and equipment properly.
• Wear gloves while handling soiled linen. 
• Responsible for any assigned keys and for following key control policies. 
• Clean snow and debris from the sidewalk.
• Arrive at scheduled meetings and appointments on time.
• Meet the demands of the industry with regard to working holidays and weekends.
• Volunteer readily and ask for and offer help if called for. 
• Check with the supervisor upon completion of the shift before leaving for the day.
• Report all lost and found articles to the supervisor. 
• Report equipment problems to maintenance.

Skills on Resume: 

• Productivity (Soft Skills)
• Time Management (Soft Skills)
• Safety Procedures (Hard Skills)
• Glove Usage (Hard Skills)
• Key Control (Hard Skills)
• Snow Removal (Hard Skills)
• Punctuality (Soft Skills)
• Teamwork (Soft Skills)

Job Summary: 

• Always treat guests with courtesy and respect in a variety of situations
• Maintain open communication with Housekeeping Managers and all other departments
• Review daily inventory of rooms, arrivals, and departures
• Adhere to the hotel's Health and Safety guidelines
• Participate in pre-shift meeting
• Daily sign in and out of the designated master key
• Report immediately any accident and or incident that may occur while at work
• Acknowledge the guest with eye contact and use the guest's name
• Report all guest concerns to management on time
• Supply linen rooms with guest amenities according to standards

Skills on Resume: 

• Guest Courtesy (Soft Skills)
• Open Communication (Soft Skills)
• Inventory Review (Hard Skills)
• Safety Adherence (Hard Skills)
• Pre-shift Participation (Soft Skills)
• Key Handling (Hard Skills)
• Incident Reporting (Soft Skills)
• Linen Supply (Hard Skills)

Job Summary: 

• Deliver linen and glasses to the linen closet daily
• Participate in the linen inventory, including counting and recording soiled and clean laundry/linen
• Maintain proper par stock of guest and cleaning supplies on all floors
• Remove garbage from linen rooms and take it to the designated area on all floors
• Retrieve soiled linens and garbage from Guest Rooms and Room Attendants carts and/or storage closets to dispose of through the linen and trash shoot
• Deliver clean linens /heavy items to the Room Attendants' guest room upon request
• Assist the room attendant with cleaning rooms
• Deliver guest amenities or special requests to guest rooms, toothpaste/toothbrush, refrigerators, and guest laundry and dry cleaning
• Handle guest requests within 15 minutes of the guest calling
• Move furniture and vacuum corridors daily, and ensure there is no debris on the floor

Skills on Resume: 

• Linen Delivery (Hard Skills)
• Inventory Participation (Hard Skills)
• Stock Maintenance (Hard Skills)
• Garbage Removal (Hard Skills)
• Soiled Linen Retrieval (Hard Skills)
• Heavy Item Delivery (Hard Skills)
• Room Assistance (Hard Skills)
• Guest Requests (Soft Skills)

Job Summary: 

• Report maintenance issues and special cleaning assignments
• Carpet and mattress cleaning
• Keep and maintain the cleanliness of the guest and service elevator and elevator tracks
• Ensure that mirrors in elevators are free of smudges
• Vacuum, dust, and remove garbage in all the back the house offices
• Ensure that team members change rooms are clean and tidy, and adequately supplied with paper products, including Rooftop Lounge, Lobby, Listening Lounge, Meeting Rooms, Courtyard, Public Washrooms
• Ensure that the lobby floor is clean and free of debris
• Clean glass entrance doors
• Maintain a high level of service in public areas
• Ensure that the Roof Top lounge and terrace are clean and tidy daily

Skills on Resume: 

• Maintenance Reporting (Soft Skills)
• Carpet Cleaning (Hard Skills)
• Elevator Cleaning (Hard Skills)
• Mirror Cleaning (Hard Skills)
• Office Cleaning (Hard Skills)
• Supply Maintenance (Hard Skills)
• Lobby Cleaning (Hard Skills)
• Service Quality (Soft Skills)

Job Summary: 

• Ensure that the glass on Rooftop doors is free of smudges
• Ensure that public washrooms (men's and women's) are clean and tidy and adequately supplied with paper products
• Pick up trash on the exterior of the property
• Snow removal around the perimeter of the property
• Participate in monthly and weekly housekeeping projects
• Sign off on the guest request in the department log
• Review the work status of incomplete work at the end of each shift with the Assistant Manager-Housekeeping
• Report all engineering and housekeeping deficiencies to the housekeeping manager
• Perform well under pressure situations

Skills on Resume: 

• Glass Cleaning (Hard Skills)
• Washroom Upkeep (Hard Skills)
• Trash Pickup (Hard Skills)
• Snow Removal (Hard Skills)
• Project Participation (Soft Skills)
• Log Sign-off (Hard Skills)
• Deficiency Reporting (Soft Skills)
• Work Under Pressure (Soft Skills)

Job Summary: 

• Support for other operating departments and guest activities
• Always treat guests with courtesy and respect in a variety of situations
• Maintains departmental compliance with hotel housekeeping procedures
• Ensure that the productivity standard is being consistently followed
• Responds to all building-related safety concerns
• Perform other duties, such as moving supplies and equipment or cleaning up spills, to ensure a safe working environment
• Report major repairs and items that cannot be repaired immediately to Management for further action
• Fulfill minor engineering requests
• Ensure communication between contractors and management
• Train other employees

Skills on Resume: 

• Department Support (Soft Skills)
• Guest Courtesy (Soft Skills)
• Procedure Compliance (Hard Skills)
• Productivity Standard (Soft Skills)
• Safety Response (Hard Skills)
• Major Repair Reporting (Soft Skills)
• Minor Engineering (Hard Skills)
• Employee Training (Soft Skills)

Job Summary: 

• Deliver linen and supplies to housekeepers.
• Strip vacant guest rooms of dirty linen and trash.
• Remove all dirty linen and trash from guest room hallways.
• Responsible for the cleanup and disposal of human waste that may present biomedical hazards such as vomit, feces, and any blood-borne pathogens, after training and certification from the Company.
• Answer and complete all service calls within the designated timeframe.
• Foster a success-oriented, accountable environment within the company.
• Routinely move linen carts carrying up to 500 lbs. of wet linens.
• Maintain the cleanliness of the work area.
• Adhere to all safety rules and regulations.

Skills on Resume: 

• Linen Delivery (Hard Skills)
• Room Stripping (Hard Skills)
• Trash Removal (Hard Skills)
• Biohazard Cleanup (Hard Skills)
• Service Response (Soft Skills)
• Accountability (Soft Skills)
• Cart Handling (Hard Skills)
• Work Area Cleanliness (Hard Skills)

Job Summary: 

• Work in the various sectors of the household maintenance service courteously and efficiently while maximizing the degree of customer satisfaction according to hotel standards
• Ensure that standards of cleanliness and set-up are maintained in public areas
• Respond promptly and courteously to customer requests and requests during the shift
• Keep trolleys well stocked and clean at all times
• Help colleagues and ensure work areas are safe
• Ensure that all associates maintain a neat, clean, and well-groomed appearance per the company's policy.
• Keep the assigned floor clean and free of trash and linens at all times
• Report room and hall deficiencies to the PBX and the Supervisor.
• Follow up on completion.

Skills on Resume: 

• Customer Service (Soft Skills)
• Public Area Cleanliness (Hard Skills)
• Prompt Response (Soft Skills)
• Trolley Maintenance (Hard Skills)
• Colleague Support (Soft Skills)
• Appearance Compliance (Soft Skills)
• Floor Cleanliness (Hard Skills)
• Deficiency Reporting (Soft Skills)

Job Summary: 

• Collaborate with the Head of Operations, Housekeeping Manager, and third-party partners to build efficient and accurate operational processes
• Proactively inspect unit inventory and deliver supplies to ensure a consistent guest experience
• Assist with processing incoming/outgoing laundry
• Take responsibility for managing linen inventory
• Respond and meet guests, ensuring they have a delightful experience
• Follow through with delightful tasks, such as delivering extra items to guests mid-stay, troubleshooting systems and appliances, housekeeping cleaning, and maintenance requests
• Drive the company truck to and from the Laundry Facility at the Hotel.
• Provide accurate information about the property, along with property events and promotions.
• Demonstrate teamwork by cooperating and assisting co-workers and consistently practicing guest and associate privacy and security.

Skills on Resume: 

• Process Collaboration (Soft Skills)
• Inventory Inspection (Hard Skills)
• Laundry Processing (Hard Skills)
• Linen Management (Hard Skills)
• Guest Experience (Soft Skills)
• Task Follow-through (Soft Skills)
• Truck Driving (Hard Skills)
• Teamwork (Soft Skills)

Job Summary: 

• Picks up and delivers linen to the guest floors, picks up soiled linen from the maid bins.
• Replaces supplies, mops floors, vacuums, empties trash, and dusts. 
• Responsible and leaving linen ready in each housekeeping closet.
• Cleans interior and exterior windows and ensures windows are free of cobwebs, exterior, and light fixtures.
• Delivers requests for guest rooms, i.e., hair dryers, room robes, ice, ironing boards, bed boards, etc.
• Signs out cart daily and maintains proper care of carts, i.e., completes necessary cart maintenance requests for repair, empties cart at the end of the shift.
• Maintains vacuum cleaners and prepares Maintenance Requests for repairs.
• Complies with all resort policies and procedures as described and communicated by management.

Skills on Resume: 

• Linen Delivery (Hard Skills)
• Supply Replacement (Hard Skills)
• Closet Stocking (Hard Skills)
• Window Cleaning (Hard Skills)
• Guest Requests (Soft Skills)
• Cart Maintenance (Hard Skills)
• Vacuum Maintenance (Hard Skills)
• Policy Compliance (Soft Skills)