HOUSEPERSON SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jul 10, 2025 - The Houseperson brings hands-on experience in maintaining hotel cleanliness, supporting housekeeping staff, and handling guest service requests efficiently. This role demonstrates skills in operating cleaning equipment, managing linen inventory, and adhering to safety and sanitation standards. The houseperson also applies teamwork, time management skills, and a proactive work ethic to ensure a clean and welcoming environment for guests.

Essential Hard and Soft Skills for a Standout Houseperson Resume
  • Linen Delivery
  • Trash Removal
  • Area Cleaning
  • Carpet Cleaning
  • Vacuuming
  • Heavy Lifting
  • Glass Cleaning
  • Machine Cleaning
  • Minor Repairs
  • Biohazard Cleanup
  • Guest Service
  • Safety Reporting
  • Teamwork
  • Policy Compliance
  • Positive Attitude
  • Communication
  • Punctuality
  • Orderly Conduct
  • Problem Reporting
  • Courtesy

Summary of Houseperson Knowledge and Qualifications on Resume

1. BA in Human Services with 1 year of Experience

  • Previous housekeeping work experience
  • Must have a warm and caring personality
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Excellent guest service skills
  • Highly responsible and reliable
  • Ability to work cohesively as part of a team with minimal supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must have a good command of the English language

2. BS in Environmental Science with 2 years of Experience

  • Experience in Housekeeping or a related area
  • Knowledge of the function and department processes
  • Warm and caring personality with the ability to work cohesively as part of a team
  • Can understand and communicate with guests and colleagues in English
  • Basic knowledge of technology use (computer, device, radio)
  • Able to handle, carry, or lift items weighing up to 100 pounds (tables, chairs, trays, equipment, etc.).
  • An ability to move about the functional areas, as well as bend, stoop, and kneel
  • Strong reading and writing abilities in banquet event orders and instructions.
  • Basic math ability to ensure the proper setup of tables, settings, chairs, etc.
  • Ability and willingness to work nights, weekends, and/or holidays

3. BS in Facility Management with 3 years of Experience

  • Experience as a cleaner/houseperson for a luxury or ultra-luxury hotel or resort.
  • Knowledge of proper cleaning techniques, requirements, and use of equipment
  • Working knowledge of proper chemical handling.
  • Must be able to perform job functions with attention to detail, speed, and accuracy
  • An ability to prioritize, organize, and follow up
  • Be a clear thinker, remaining calm and resolving problems using good judgment
  • An ability to follow directions thoroughly
  • Can understand a guest's service needs
  • An ability to work cohesively with co-workers as part of a team and work with minimal supervision
  • Must maintain confidentiality of guest information and pertinent hotel data.

4. BA in Hospitality Management with 4 years of Experience

  • Previous experience in the Hotel Housekeeping department
  • Previous experience in customer service
  • Previous experience working in a 5-star property
  • Dynamic, energetic, and thrives under pressure
  • Competency in verbal English and basic written skills
  • Strong communication skills to interact with guests, coworkers, and supervisors.
  • Able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Ability to lift, push, and pull up to 75 pounds consistently throughout the shift.
  • Must be able to work flexible shifts, including AM/PM, weekends, and holidays

5. BA in Communications with 1 year of Experience

  • Related housekeeping or building maintenance experience
  • Detail-oriented with organizational skills
  • Familiarity with cleaning products and equipment
  • Ability to read and comprehend routine instructions, short correspondence, and memos
  • Ability to give high priority to customer service
  • Ability to receive, sort, and fold laundry.
  • Must maintain a professional appearance and a can-do, positive attitude towards all guests and staff
  • Must be people-oriented and able to work independently or with others
  • Able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during the entire shift.

6. BS in Public Health with 2 years of Experience

  • Prior housekeeping work experience
  • Understanding of general cleaning principles, safe use of cleaning products, and operation of standard cleaning equipment.
  • Physical strength and manual dexterity to operate necessary equipment and perform cleaning duties.
  • An ability to meet attendance requirements with dependability and consistency.
  • Can communicate effectively with guests and co-workers to accurately receive and convey information.
  • An ability to maintain a neat and clean appearance to meet hotel standards and represent the hotel positively.
  • Strong time management skills to meet productivity standards.
  • Ability and willingness to work evenings and weekends
  • Attention to detail, customer-focused, and the ability to perform job duties in a repetitive and fast-paced environment.

7. BA in Sociology with 3 years of Experience

  • Proven experience working in a 4/5-star hotel environment.
  • Good understanding of the safety elements associated with the job.
  • Good understanding of cleaning chemicals and their correct and safe handling.
  • Genuine passion for hospitality
  • A positive, can-do, and customer-focused attitude
  • Availability to work on a rotating roster
  • Ability to follow directions, perform tasks with attention to detail, speed, accuracy, and follow-through.
  • Ability to maintain a high level of physical fitness
  • An ability to work around dust
  • Be flexible and available to work a 7-day rotating roster.

8. BS in Health Sciences with 1 year of Experience

  • Prior hotel work experience
  • Good verbal and written communication skills.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
  • Ability to add and subtract two-digit numbers and to multiply and divide by 10's and 100's.
  • Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

9. BS in Business Administration with 2 years of Experience

  • Experience working in the hospitality industry
  • Ability to provide excellent guest service
  • An ability to frequently walk and stand for the entire length of the shift/climb stairs
  • Frequently bend, stoop, reach, kneel, and carry.
  • Exposure to fumes and toxic or caustic chemicals.
  • Must be able to lift/carry up to 50 pounds.
  • Must have extreme attention to detail
  • Must present a well-groomed appearance
  • Must perform duties with a sense of urgency
  • Must be able to work as a team with other employees
  • Ability to use and control various mechanical equipment

10. BA in Tourism Studies with 3 years of Experience

  • Experience in Housekeeping in Hotels or janitorial services companies
  • Experience in driving a 2-ton truck for laundry delivery
  • Ability to operate various pieces of cleaning equipment, including floor scrubbing and buffing equipment, shampoo equipment, and power washing equipment
  • An ability to stand, walk, and perform other ranges of movement for long periods, and some heavy lifting
  • Valid First Aid Certificate and WHMIS/Chemical Handling courses
  • Must be able to maneuver in hotel areas, up and down stairs, and reach above shoulder level
  • Must be able to work in areas containing second-hand smoke
  • Must be able to operate equipment, including vacuum cleaners, floor machines, carpet extractors, mop, and broom
  • Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles (on occasion)
  • Ability to perform duties with a sense of urgency

11. BA in Hotel and Restaurant Administration with 1 year of Experience

  • Previous banquet work experience
  • Basic knowledge of various types of kitchen/banquet equipment. 
  • Basic knowledge of various types of banquet room set-up styles.
  • Ability to maintain a high level of confidentiality and professionalism. 
  • Must have strong customer service and communication skills. 
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. 
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization. 
  • An ability to maneuver in small, limited spaces
  • Ability to transport all supplies to and from work areas
  • Must be able to work a flexible schedule, including nights, weekends, holidays, and fluctuating days off.

12. BS in Facility Management with 2 years of Experience

  • Previous housekeeping work experience
  • Working knowledge of carpet shampoo and window washing
  • Excellent technical and/or computer skills
  • An ability to operate 2-way radios for communication with other staff.
  • Must be able to read a limited number of two‑ and three‑syllable words and to recognize similarities and differences between words and between series of numbers.
  • Ability to print and speak simple sentences.
  • Ability to add and subtract two-digit numbers and to multiply and divide by 10's and 100's.
  • Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Ability to apply common sense understanding to carry out simple one- or two-step instructions.
  • Ability to deal with standardized situations with only occasional or no variables.
Relevant Information
Houseman Skills, Experience, and Job Requirements