WHAT DOES A HOUSEPERSON DO?

Updated: Oct 03, 2025 - The Houseperson supports housekeeping operations by maintaining the cleanliness and organization of guest areas, hallways, and service zones, while promptly delivering supplies and guest requests. This role ensures guest satisfaction by responding to inquiries, resolving complaints, and following safety, privacy, and confidentiality standards. The houseperson also assists Guest Room Attendants, replenishes linens and amenities, flips mattresses, and reports any unusual conditions or maintenance issues.

A Review of Professional Skills and Functions for Houseperson

1. Houseperson Roles and Responsibilities

  • Cleaning: Sweep, vacuum, mop, wash, and clean all surfaces and areas within reach of the ground
  • Trash Collection: Pick up loose trash in all areas and dispose of same in the central receptacles
  • Guest Services: Deliver and retrieve special request items to/from guestrooms
  • Linen Handling: Pick up soiled linen from maids' carts and dispose of the same down the linen chute
  • Linen Handling: Load soiled linen from the chute into hampers for the cleaning company pick-up
  • Inventory Management: Replenish inventory and issue all regularly used Housekeeping supplies
  • Laundry Preparation: Prepare bedspreads and draperies for shipment to the dry cleaners
  • Inventory Management: Receive and inventory, maintain, and store the same when returned from the dry cleaners
  • Maintenance: Replace light bulbs in the guest rooms
  • Customer Service: Practice positive customer relations

2. Houseperson Duties and Roles

  • Customer Service: Maintains a friendly and courteous demeanor at all times.
  • Cleaning: Cleans and wipes windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways
  • Restroom Sanitation: Washes shower walls and tub, cleans toilet, cleans mirrors, sinks, and walls to have clean and sanitary guest restrooms.
  • Floor Cleaning: Washes all hard floor areas by hand to remove dirt and soiled areas.
  • Dusting: Dusts and polishes all furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
  • Bed Preparation: Strips bed of all linen and remakes with fresh, checking bedspread, blankets, and bed pads for cleanliness, replacing if soiled.
  • Vacuuming: Vacuums rooms, public areas, and hallways, operating vacuums weighing up to 35lbs., and lifting/moving heavy furniture
  • Restocking: Replaces towels, soaps, and all room amenities
  • Training Participation: Participate in training sessions, departmental meetings, property training, and other duties

3. Houseperson Responsibilities and Key Tasks

  • Compliance: Exhibit conduct following all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
  • Customer Service: Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
  • Workplace Safety: Maintain a clean, safe, hazard-free work environment within the area of responsibility.
  • Public Relations: Promote positive public/employee relations at all times
  • Guest Assistance: Deliver requested items to hotel guests.
  • Team Support: Support housekeeping and laundry personnel.
  • Inventory Stocking: Stock housekeeping closets with linen and supplies
  • Cart Stocking: Stock housekeeping carts with linen and supplies
  • Guest Response: Responds quickly and courteously to all guest requests and complaints
  • Task Completion: Follows directions thoroughly and to completion
  • Confidentiality: Maintains confidentiality of guest information

4. Houseperson Roles and Details

  • Linen Management: Make sure that all room attendants on the floors have sufficient linen.
  • Ash Urn Cleaning: Clean all ash urns on elevator landings.
  • Ice Machine Cleaning: Clean ice machines and rooms on the floor.
  • Linen and Trash Disposal: Empty room attendants' linen sacks throughout the day, also dispose of trash.
  • Linen Chute Handling: Ensure all sacks are tied before sending them down the linen chute.
  • Furniture Moving: Move furniture in rooms designated by the Floor Supervisor.
  • Tile Cleaning: Clean bathroom tiles in rooms designated by the Floor Manager.
  • Dusting: Make sure all baseboards, moldings, and entrance doors are kept free from dust and dirt at all times.
  • Vacuuming: Vacuum all designated landings.
  • Balcony Sweeping: Be in charge of sweeping balconies.

5. Houseperson Key Accountabilities

  • Guest Service: Accommodate guest/departmental needs/requests by responding to requests
  • Team Support: Help other colleagues to accomplish shift/assigned job duties
  • Task Confirmation: Confirm with the front desk once tasks are complete
  • Guest Delivery: Deliver guest laundry or other amenities
  • Public Area Cleaning: Attend to lobby and public spaces to ensure cleanliness, including public/employee restrooms and the pool area
  • Linen Handling: Attend to linen needs by preparing/sorting dirty laundry, stocking clean linens in closets, and organizing the laundry area
  • Closet Maintenance: Clean, organize, and stock all linen closets
  • Supply Stocking: Stock and organize the housekeeping supply room, housekeeping supplies, and guest supplies
  • Pool Area Maintenance: Attend to the pool area to ensure towels are stocked and the area is clean and organized
  • Room Attendant Duties: Act as a Room Attendant
  • Project Execution: Perform projects assigned daily in response to the Management/Supervisor's request

6. Houseperson General Responsibilities

  • Public Area Cleaning: Maintain cleanliness in all public areas, including the lobby, public restrooms, hallways, and other areas
  • Guideline Compliance: Strictly adheres to and promotes PureClean guidelines
  • Room Stripping: Strip rooms (linen/garbage/recycling)
  • Laundry Delivery: Deliver laundry and linens within the property, sorting and folding
  • Cart and Linen Stocking: Stock housekeeping carts and linen rooms with supplies and clean linen
  • Carpet Cleaning: Perform carpet cleaning in guest rooms and public areas, and according to the preventative maintenance schedule
  • Maintenance Reporting: Identify maintenance issues throughout the hotel, notifying the Maintenance Team
  • Guest Request Handling: Attend to guest requests as communicated by the Housekeeping and Front Desk teams
  • Incident Reporting: Report lost and found articles, unusual circumstances, or special room concerns (i.e., smoking in the room)
  • Deep Cleaning: Assist with seasonal and deep cleaning of guest rooms
  • Guest Information: Provide information to guests about hotel services and facilities

7. Houseperson Role Purpose

  • Customer Service: Consistently offer professional, friendly, and engaging service.
  • Guest Request Handling: Respond timely to guests' special requests for miscellaneous items like cribs, cots, extra towels, etc.
  • Maintenance Reporting: Report necessary maintenance items.
  • Policy Compliance: Follow departmental policies and procedures.
  • Safety and Sanitation: Follow all safety and sanitation policies
  • Departmental Support: Assist other departments to ensure optimum service to guests.
  • Hallway Vacuuming: Vacuum guest room hallways.
  • Landing Cleaning: Vacuum/mop elevator landings in guest room towers.
  • Item Delivery: Deliver requested items to the hotel guest.
  • Instruction Compliance: Understands and complies with job descriptions, daily memorandums, chemical labels, and other instructions

8. Houseperson Essential Functions

  • Customer Service: Consistently offer professional, friendly, and engaging service
  • Guest Request Handling: Prioritize and respond to guest requests on time
  • Room Attendant Support: Assist Room Attendants to ensure guest rooms are prepared efficiently
  • Storage Area Cleaning: Daily cleaning and maintenance of Housekeeping storage areas
  • Linen Management: Responsible for collecting, sorting, and distributing all Housekeeping linen going to and from Fairmont Regional Laundry
  • Policy Compliance: Comply with all department policies, procedures, and service standards
  • Health and Safety: Follow and proactively promote all health and safety policies and initiatives
  • Back-of-House Maintenance: Stock and clean the back-of-house areas.
  • Inventory Movement: Move inventory products from the receiving area to designated areas.

9. Houseperson Additional Details

  • Guest Anticipation: Anticipate guest expectations
  • Request Delivery: Deliver all housekeeping-related requests
  • Linen Delivery: Deliver restaurant linens to various departments
  • Public Area Cleaning: Clean and upkeep the public areas, administrative offices, pool area, bar, restaurant, meeting rooms, restrooms, driveways, parking lots, and all other guest and service areas of the hotel that may be assigned from time to time
  • Laundry Scheduling: Schedule pickup and delivery of guest laundry
  • Closet and Cart Restocking: Restock all housekeeping closets and carts
  • Supply Management: Receive, store, and restock housekeeping supplies
  • Safety Compliance: Follow all hotel safety policies and procedures
  • Guest Communication: Effectively communicate with guests for requests

10. Houseperson Roles

  • Customer Service: Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  • Public Area Cleaning: Performs all public area cleaning and upkeep according to established standards.
  • Back-of-House Cleaning: Performs all back-of-the-house cleaning and upkeep according to established standards.
  • Linen and Trash Removal: Removes used laundry and trash from hotel rooms and attendant carts.
  • Guest Assistance: Assists guests with questions or problems and additional items, ensuring guest satisfaction.
  • Cleaning Standards: Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer service standards.
  • Problem Reporting: Reports hotel room/public area facility problems related to structure, equipment, and plumbing to the supervisor.
  • Supply Management: Ensures that attendant carts and housekeeping storerooms are supplied with all hard and soft goods in compliance with departmental standards and policy.
  • Documentation: Maintains proper documentation of all duties accomplished during a working shift.
  • Guest Interaction: Greets all guests throughout the shift with a proper salutation and a pleasant expression.
  • Work Conduct: Performs all duties in a quiet and orderly manner.

11. Banquet Houseperson Details and Accountabilities

  • Instruction Handling: Report to the Manager's office to pick up the Banquet event order and Houseman worksheet, and or any verbal instructions from the Banquet Manager.
  • Schedule Awareness: Keep up to date with the schedule.
  • Pantry Cleaning: Ensure daily cleaning of the banquet office/pantry, including floors, sinks, countertops, refrigerator, coffee machine, and shelves
  • Trash and Dish Disposal: Empty trash to the main trash-collection at the security entrance, dirty dishes, glasses, etc., to the stewarding.
  • Function Room Inspection: Check function rooms daily for cleanliness, including floors, shelves, sinks, countertops, etc.
  • Linen Handling: Ensure that all dirty banquet linen is taken to the laundry
  • Water Service: Set and refresh water for meetings.
  • Supply Stocking: Responsible for ensuring the stocking of all banquet supplies, especially in the banquet office.
  • Cabinet and Fridge Maintenance: Ensure that all cabinets and refrigerators in function rooms are clean, organized, and stocked weekly.
  • Storeroom Organization: Organize and stock supplies in a storeroom weekly, and make sure that all equipment is properly stored daily.
  • Food Service Coordination: Assist in the coordination of food service timing.

12. Banquet Houseperson Overview

  • Food Running: Run all the banquet food to the function rooms.
  • Banquet Support: Assist banquet waiters with the back-of-the-house functions.
  • Water Service: Responsible for checking/refreshing water for meetings.
  • Landing and Stairway Cleaning: Responsible for keeping floor landings/stairways clean.
  • Storage Area Maintenance: Responsible for the cleanliness and organization of the 8th-floor storage area.
  • Function Room Setup: Ensure proper set-up of function rooms as required by BEO, including all equipment required, and break down after functions.
  • Table Setting: Ensure proper table settings according to established standards.
  • Spill Management: Clean all spills and breakage immediately and maintain floor areas to ensure they are clean and dry.
  • Damage Reporting: Report any damaged or worn items in the banquet department to the responsible Banquet Manager.
  • Task Reporting: Report to a Manager after completion of the task, the same applies for breaks, and any kind of absence from the assigned working areas.
  • Post-Event Cleaning: Responsible that all space used by banquets (to include the hall and stairway) is clean, that all furniture is in place, all lights are switched off, all food and dirty dishes are delivered to the kitchen, and that all function rooms are locked.

13. Houseperson Job Description

  • Guest Service: Promotes and maintains the highest level of service to all guests while staying alert to their needs.
  • Guest Inquiry Response: Responds effectively to guest inquiries related to the property and the local area, while providing excellent service.
  • Complaint Resolution: Responds to and resolves guest complaints on time, creatively solves problems, anticipates guest needs within the scope of authority, and notifies the supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Privacy Compliance: Ensures the privacy and confidentiality of guests and limits requests for information about guests, following hotel policies.
  • Cleaning Procedures: Follows all procedures for safety, general cleaning, deep cleaning, and mattress flipping.
  • Inventory Management: Maintains inventory levels of supplies, including bed and bath linens, toiletries, cleaning supplies, paper supplies, and guest room amenities.
  • Supply Delivery: Delivers supplies to Guest Room Attendants (GRA) and other housekeeping department staff and monitors available stock.
  • Chemical Handling: Fills cleaning chemical bottles following departmental policies and procedures.
  • Trash Removal: Removes trash from guest floor service landings and removes and replaces trash container liners.
  • Fixture Cleaning: Cleans and dusts property fixtures, carpet edges, baseboards, lamps, shades, and picture frames, and keeps stairwell exits clean and free from debris.

14. Houseperson Accountabilities

  • Carpet Cleaning: Vacuums carpeting in guest room corridors daily, spot cleans carpeting, hallways, public areas, and guest rooms, and moves guest room furniture.
  • Mattress Flipping: Flips mattresses in guest rooms to prolong mattress life.
  • Hallway Maintenance: Maintains general cleanliness of guest hallways throughout the shift.
  • Item Removal: Removes room service carts and/or trays and delivers to the appropriate areas any other item that is not a permanent fixture of the décor of the guest hallways.
  • Condition Reporting: Reports unusual room conditions and other equipment in need of repair to the supervisor.
  • Area Cleanliness: Ensures that assigned areas are kept clean and neat, including removing and replenishing linens from hampers and removing trash from GRA carts on time.
  • Linen Transport: Moves and transports full linen hampers to designated areas.
  • Item Delivery: Delivers linen supplies and guests’ requested items (e.g., cribs, rollaways, refrigerators) to designated areas on time.
  • Room Attendant Duties: Functions as a Guest Room Attendant.
  • Bathroom Cleaning: Maintains cleanliness of Housekeeping employee bathroom throughout the shift, including filling soap dispensers, ensuring paper products are neatly and properly stocked, keeping the floor clean and dry, and sanitizing bathroom surfaces.
Relevant Information
What Does A Houseman Do?