Job Summary: 

• Manage the Direct Support Professional staff, including, but not limited to, staff evaluations, monitoring and scheduling required staff training, seminars, and conferences.
• Oversee the residential budget and work with staff schedules to ensure overtime stays within guidelines.
• Responsible for scheduling Direct Support Professionals and covering shifts
• Monitor fiscal, medical, personal and ISP documentation to ensure accuracy.
• Serve as an active member of each person’s Inter-Disciplinary Team (IDT), which includes involvement in Individual Habilitation Plan development.
• Submit monthly written reports to the appropriate individuals outlining operational status, progress, and concerns.
• Prepare progress reports for the consumer's immediate support group.
• Ensure that staff is documenting accurate and current plans accurately, to ensure the consumer’s overall needs are being met, i.e., employment, recreational, emotional.

Skills on Resume:

• Staff Supervision (Soft Skills)
• Training Scheduling (Hard Skills)
• Budget Management (Hard Skills)
• Shift Planning (Hard Skills)
• Documentation Accuracy (Hard Skills)
• Plan Collaboration (Soft Skills)
• Reporting Skills (Soft Skills)
• Detail Orientation (Soft Skills)

Job Summary:

• Responsible for quality patient care based on the nursing process
• Assessment of unit staffing needs and the appropriate placement of nursing personnel.
• Serving as a resource person and role model for all personnel.
• Responsible for the communication of identified problem situations to the Director of Nursing Services.
• Promote continuity of hospital operations through the interpretation and enforcement of hospital policies and procedures.
• Meets with patients, family members and other customers to discuss concerns and unmet needs. 
• Responsible for coordinating the response.
• Manages the resolution of issues that arise during the course of the shift.

Skills on Resume:

• Patient Care Quality (Hard Skills)
• Staffing Assessment (Hard Skills)
• Personnel Mentorship (Soft Skills)
• Problem Communication (Soft Skills)
• Policy Enforcement (Hard Skills)
• Customer Interaction (Soft Skills)
• Issue Resolution (Soft Skills)
• Operations Coordination (Soft Skills)

Job Summary:

• Executes decisions in the absence of the Hospital Administrator.
• Determines the need to contact the administrator on call.
• Evaluates issues and identifies trends.
• Communicates trends to hospital leadership and collaborates on problem-solving to address trended issues.
• Serves as the leader of the hospital safety plan in the absence of hospital administrators and other leaders.
• Includes coordinating the response to reported incidents, including employee injuries.
• Monitors and evaluates clinical standards within the Hospital.
• Ensures that age and culturally appropriate care is given.

Skills on Resume:

• Decision Making (Soft Skills)
• Administrator Liaison (Soft Skills)
• Issue Evaluation (Hard Skills)
• Trend Communication (Soft Skills)
• Safety Leadership (Hard Skills)
• Incident Coordination (Hard Skills)
• Clinical Standards Monitoring (Hard Skills)
• Culturally Sensitive Care (Soft Skills)

Job Summary:

• Provides assistance, direction, consultation, and problem-solving regarding patient care issues and business continuity.
• Facilitates the coordination of activities between the patient care units and other hospital departments. 
• Anticipates potential problem situations and intervenes proactively to mitigate actual and/or potential adverse impact.
• Coordinates the allocation of human resources, identifies and sets priorities for the administration of patient care
• Directs and assigns employees during periods of increasing and decreasing acuity.
• Utilizes, documents, and maintains analytic tools with corresponding staffing standards. 
• Tracks all human resource allocations daily.
• Conducts rounds through the organization to promote the functioning of hospital operations, including bed utilization.
• Coordinates the allocation of material resources.
• Serves as an arbitrator for conflicts that arise on the assigned shift.

Skills on Resume:

• Patient Care Consultation (Soft Skills)
• Interdepartmental Coordination (Soft Skills)
• Proactive Problem-Solving (Soft Skills)
• Resource Allocation (Hard Skills)
• Data Documentation (Hard Skills)
• Operational Rounds (Hard Skills)
• Material Coordination (Hard Skills)
• Conflict Arbitration (Soft Skills)

Job Summary:

• Facilitates short-term management of conflict and communicates to the appropriate departmental leadership for additional follow-up. 
• Provides initial investigation and documentation of problems or potential problems that may lead to high-risk situations. 
• Performs immediate employee disciplinary actions, up to and including suspension.
• Serves as DH spokesperson to handle requests for information to police, press, and others.
• Receives initial patient/family complaints and provides resolution.
• Communicates problems that may compromise patient care to the appropriate departmental leadership.
• Directs, coordinates, and triages all bed activities and assignments.
• Provides onsite management/leadership in crisis situations to prevent or minimize disruption of services. 
• Responds to emergency codes to coordinate activities. 
• Responsible for functions as an on-site coordinator for disasters or events.
• Identifies and participates in threat evaluation and implementation of the Incident Command System.

Skills on Resume:

• Conflict Management (Soft Skills)
• Problem Investigation (Hard Skills)
• Employee Discipline (Hard Skills)
• Public Spokesperson (Soft Skills)
• Complaint Resolution (Soft Skills)
• Communication Skills (Soft Skills)
• Bed Coordination (Hard Skills)
• Crisis Leadership (Soft Skills)

Job Summary:

• Communicates effectively with patients, families, physicians and all aspects of the health care team
• Effectively promotes and enforces customer service standards for all departments
• Supports department directors with staff and provides nursing department directors with feedback regarding staff performance and/or problems.
• Maintains accurate staffing and census reports.
• Acts as an in-house resource for staff, patients, visitors, and physicians
• Responsible for giving special attention to employees in their orientation period in order to assist with establishing their competency.
• Assists units and families with patient deaths.
• Responds to potential and/or actual emergency situations with direct and appropriate actions (i.e., RRT, Code Blue, Code Sepsis, MEWS and PEWS Trauma Alerts)

Skills on Resume:

• Effective Communication (Soft Skills)
• Customer Service Enforcement (Soft Skills)
• Staff Support (Soft Skills)
• Report Management (Hard Skills)
• Resource Assistance (Soft Skills)
• Employee Orientation (Soft Skills)
• Bereavement Assistance (Soft Skills)
• Emergency Response (Hard Skills)

Job Summary:

• Works with the Transfer Center to obtain and communicate bed assignments
• Coordinates transportation to units for transfers and/or admissions.
• Communicates with peers, nurse managers, and others to exchange feedback on service issues and to solve problems, including patient and physician complaints.
• Using hospital information systems, including online forms required for the position, including notifications, code critique, and chart review
• Pursues opportunities to enhance personal and professional growth.
• Assists with the orientation of new hires, including new shift administrators 
• Assures management of other specific routines, including responding to unit requests for pharmaceuticals after hours, following established procedures
• Notifying all personnel and coordinating posting of OR cases after hours, assisting with stat c-sections or set up of NICU services after hours.
• Regularly rounds on units and in patient areas to interact with patients, families, and visitors to identify opportunities to improve the patient experience.

Skills on Resume:

• Bed Coordination (Hard Skills)
• Transportation Coordination (Hard Skills)
• Problem Solving (Soft Skills)
• Hospital Information Systems (Hard Skills)
• Professional Development (Soft Skills)
• New Hire Orientation (Soft Skills)
• Procedure Compliance (Hard Skills)
• Patient Interaction (Soft Skills)

Job Summary:

• Act as a liaison between patient care units, support departments and organizational leadership, medical staff and other disciplines 
• Assure safe and effective delivery of care in accordance with hospital policy/procedures and protocols or other clinical guidelines
• Support overall patient care departments' operating goals and needs by managing the off shifts, weekends, and holidays according to established plans for safe and effective staffing
• Assure high-quality patient care
• Collaborate with all disciplines, providers, and patients' families to achieve mutually-defined patient care goals
• Provide shift oversight for patient care practice, nursing care accountabilities for safe and effective delivery of care
• Ensure uninterrupted quality of care by assisting with transitions of care
• Analyze and evaluate the complexities and volumes of nursing care required and adjust staffing resources accordingly
• Initiate discipline to address emergent needs in any department during the off shift and weekend coverage and when there is no designated department. 
• Responsible for readily available or in-house
• Consult immediately with the department director and/or administrator to review situations and the process to follow
• Participate in continuous quality improvement initiatives and risk management activities
• Make critical adjustments and contacts to obtain needed equipment, services, and resources
• Responsible for obtaining equipment, interpreters, calling in specialty call team (e.g, OR) and coordinating Med Fight.

Skills on Resume:

• Liaison Communication (Soft Skills)
• Care Delivery Compliance (Hard Skills)
• Staffing Management (Hard Skills)
• Collaborative Care (Soft Skills)
• Shift Oversight (Hard Skills)
• Care Transition Support (Hard Skills)
• Resource Allocation (Hard Skills)
• Quality Improvement (Hard Skills)

Job Summary:

• Supervise a team of staff to include assisting with hiring, training, scheduling, employee evaluations, disciplinary actions and monitoring overtime usage
• Purchase and maintain medical supplies and equipment in consultation with the Program Director, purchase food items and oversee dietary planning
• Assist in scheduling and accompanying Individuals to medical appointments, document and follow up 
• Provide Direct Support, which includes documentation, medication administration and community involvement
• Act as an advocate for those served and promote independence, health and safety
• Communicate and correspond with the individuals' families and implement Individual Service Plans
• Report any and all incidents through the incident reporting systems
• Review census, attendance information, or other required documentation to ensure accurate billing
• Ensure the home is kept clean, neat and safe, vehicles are maintained and in working order, maintenance team is contacted

Skills on Resume:

• Team Supervision (Soft Skills)
• Supply Management (Hard Skills)
• Appointment Coordination (Hard Skills)
• Direct Support (Hard Skills)
• Advocacy (Soft Skills)
• Family Communication (Soft Skills)
• Incident Reporting (Hard Skills)
• Facility Maintenance (Hard Skills)

Job Summary:

• Maintains an environment that preserves individual dignity and respect for privacy and confidentiality
• Fosters an environment that rewards the maintenance of a safe workplace
• Maintains professional appearance in accordance with policy, considers the effects of appearance on customer expectations and needs of the specific job environment
• Assesses, develops and evaluates own goals for professional growth
• Promotes harmonious relationships among the healthcare team
• Adheres to hospital policy and procedures
• Maintain self-motivation and productivity utilizing effective time management skills
• Performs adjustments to work assignments to achieve efficient and effective unit operation
• Accountable for maintaining an attitude and behavior that is in accordance with the hospital's mission, vision and values
• Interacts appropriately with the age and developmental levels of internal and external customers
• Conscious of the needs of others, offers assistance and provides service with a sense of compassion and empathy
• Knowledgeable and responsible in the job, exhibiting pride in work and maintaining poise in difficult situations
• Understand people have differences, but do not let them affect interact with customers

Skills on Resume:

• Respect And Confidentiality (Soft Skills)
• Workplace Safety (Hard Skills)
• Professional Appearance (Soft Skills)
• Goal Setting (Soft Skills)
• Team Harmony (Soft Skills)
• Policy Adherence (Hard Skills)
• Adaptability (Soft Skills)
• Time Management (Soft Skills)

Job Summary:

• Supervision and administrative decision-making for the care and coordination of nursing and patient care services. 
• Represents nursing and hospital administration and acts as a liaison between management, nursing and other departments. 
• Provides clinical expertise to patients and staff and/or assists staff in locating clinical resources to meet patient needs.
• Participates, observes and/or acts as a resource to staff for patient-related clinical problems. 
• Participates in clinical situations such as code 4, admissions, transfers, and clinical monitoring of unstable patients.
• Participates, observes and/or acts as a resource to staff for patient-related service problems. 
• Collaborates with MDs to ensure optimal patient care and effective utilization of resources, and supports the staff to effectively problem-solve patient service issues and unit issues.
• Acts as a patient advocate by responding and intervening in patient and visitor concerns.
• Initiates investigation of patient incidents and medication errors, ensures proper documentation and a corrective action plan is in place.
• Participates, observes and acts as a resource for staff regarding patient-related systems problems.
• Acts as a liaison for staff to ensure processes are in place for patients to receive an optimal level of patient care. 

Skills on Resume:

• Supervision (Soft Skills)
• Liaison Communication (Soft Skills)
• Clinical Expertise (Hard Skills)
• Problem Solving (Soft Skills)
• Patient Monitoring (Hard Skills)
• Collaboration (Soft Skills)
• Incident Investigation (Hard Skills)
• Advocacy (Soft Skills)

Job Summary:

• Collaborates with nurse managers, department managers, medical staff and hospital administration to facilitate the provision of quality care.
• Identify trends in system problems and notify the manager of the unit of the issue.
• Assists with patient admission, transfer and discharge to facilitate the timely process throughout the system. 
• Obtains patient report from sending area (Emergency Services, Admitting, Surgery, Nursing Inpatient Units, other healthcare facilities, etc.) and evaluates patient status. 
• Transfers patients and/or reassigns staff to accommodate admissions are identified by the unit. 
• Completes database, processes initial key MD orders, and begins admission process
• Responds to internal and external public relations issues, maintaining guest relations rapport with staff, public and media, which includes alerting public relations and site administrators of potential patient/hospital situations, directing media to public relations and fielding outside telephone inquiries, complaints and problems with proper referral.
• Ensures compliance with standards and requirements of regulatory agencies.
• Serves as an individual to intervene during the absence of the Safety Officer and/or Patient Safety Officer whenever conditions immediately threaten life or health or threaten damage to equipment or buildings, and intervention authority is designated by the governing board.
• Performs various patient positioning and transporting duties, which require lifting and pushing/pulling, while utilizing proper technique.

Skills on Resume:

• Collaboration (Soft Skills)
• Trend Identification (Hard Skills)
• Admission Coordination (Hard Skills)
• Patient Evaluation (Hard Skills)
• Staff Reassignment (Hard Skills)
• Public Relations (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Safety Intervention (Hard Skills)

Job Summary:

• Provide effective leadership to the assigned department(s) of responsibility.
• Ensures care is delivered to each patient in accordance with the Nurse Practice Act of the State of Tennessee, ANA Standards of Clinical Nursing Practice, and Nursing’s Social Policy Statement.
• Ensure staff compliance with hospital/unit policies, procedures, protocols and guidelines.
• Understand strong and effective managerial techniques/skills in established lines of authority.
• Understand maturity and accountability for job performance.
• Support the philosophy, objectives and goals of the department and assessing areas of personal and professional development is core to the role.
• Support and promote the organization’s Infection Control Program, Safety Program, and Risk Management Program.

Skills on Resume:

• Leadership (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Policy Enforcement (Hard Skills)
• Managerial Skills (Soft Skills)
• Accountability (Soft Skills)
• Professional Development (Soft Skills)
• Infection Control (Hard Skills)
• Risk Management (Hard Skills)

Job Summary:

• Provides oversight for multiple hospital departments in the absence of unit management.
• Address patient care, staffing, and any other issues that may arise.
• Communicates, collaborates, and coordinates with team members to provide quality patient care
• Ensure positive patient outcomes.
• Ensures Infection Control standards are maintained at all times.
• Familiar with a variety of medical concepts, practices, and procedures.
• Ashley Regional Medical Center is a Joint Commission-accredited 39-bed hospital that is committed to serving the growing community with the highest quality services.
• Fishing, hunting, biking, camping, golfing, water sports, cross-country skiing, and white water rafting are just a few of the activities that this diverse landscape has to offer, all of this is centrally located between Salt Lake and Denver.

Skills on Resume:

• Department Oversight (Soft Skills)
• Issue Resolution (Soft Skills)
• Team Collaboration (Soft Skills)
• Infection Control (Hard Skills)
• Medical Knowledge (Hard Skills)
• Patient Care Management (Soft Skills)
• Quality Assurance (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary:

• Ensure effective, flexible utilization of staff within staffing guidelines, taking into consideration the staff’s competency and patient acuity.
• Provide leadership for clinical excellence, personnel and resource management, fiscal accountability and maintenance of positive working relationships with all internal and external customers.
• Make decisions, authorize, and act in the absence of the department management and /or hospital administration.
• Evaluate staff performance and work-related behavior per policies, obtaining information from appropriate personnel, and utilizing effective coaching to enhance the performance of the employee.
• Model leadership behavior, set expectations for teamwork and hold staff accountable for performance.
• Planning for future needs by strategic planning, compliance and quality improvement, fiscal and inventory management, productivity management, patient satisfaction and community and physician relations.
• Participate in the organization’s educational programs and support the community outreach program, while maintaining advanced practice study.

Skills on Resume:

• Staff Utilization (Hard Skills)
• Clinical Leadership (Soft Skills)
• Decision Making (Soft Skills)
• Performance Evaluation (Soft Skills)
• Team Leadership (Soft Skills)
• Strategic Planning (Hard Skills)
• Education Participation (Soft Skills)
• Community Outreach (Soft Skills)

Job Summary:

• Coordinating with any agencies providing contract nursing services with the Director.
• Acts as the liaison between the clinical nursing staff and administration.
• Provides clinical support to the nursing staff by acting as a mentor and a role model.
• Collaborates with hospital leaders, physicians and other team members to provide optimum services to the patients.
• Plays a major role in employee and patient education to enhance knowledge, skills and necessary behaviors to achieve quality outcomes.
• Adopts an approach to hospital-wide performance improvement that ensures important processes and activities are measured, assessed, and improved.
• Plans, directs, coordinates and evaluates all interdepartmental activities.
• Designated on-site hospital administrator for after normal business hours.
• Responsible for the assessment of all requests for administrative on-call contacts during his/her shift.
• Responsible for all activities within the hospital in the absence of the Administrator or department managers.
• Responsible for providing a safe and effective environment for customer satisfaction, including physicians, employees, patients and families.

Skills on Resume:

• Contract Coordination (Hard Skills)
• Liaison Communication (Soft Skills)
• Clinical Mentorship (Soft Skills)
• Collaboration (Soft Skills)
• Education Facilitation (Soft Skills)
• Performance Improvement (Hard Skills)
• Interdepartmental Management (Hard Skills)
• Crisis Management (Soft Skills)

Job Summary:

• Responsible for managing employees, the people support, and overseeing the operations of the residence.
• Working for an organisation that supports people with a disability in an inclusive and individualised way.
• Seeking experienced candidates with a passion to support people with a disability, which meets the individual needs of each customer at service, including experience dealing with behaviours of concern. 
• Effective communicators with proven experience in managing a diverse team in the community sector
• Effectively manages resources during the assigned shift
• Creates a healthy work atmosphere that promotes both team and individual growth
• Constantly monitors work workplace to ensure all company policies and procedures are being maintained
• Serves as a clinical resource
• Works cooperatively as an ancillary interdisciplinary team member to identify and solve patient-specific and facility-wide needs and improve operations
• Ensure all regulatory requirements are met.

Skills on Resume:

• Employee Management (Soft Skills)
• Disability Support (Soft Skills)
• Behavior Management (Soft Skills)
• Communication Skills (Soft Skills)
• Resource Management (Hard Skills)
• Team Building (Soft Skills)
• Policy Compliance (Hard Skills)
• Clinical Resource (Hard Skills)

Job Summary:

• Registered nurse who demonstrates critical thinking skills and leadership within the department’s scope of services, and patient care delivery
• Assumes responsibility and accountability for assisting with the management of human and physical resources to deliver affordable, quality care
• Administers plans and evaluates the activities of the hospital to ensure quality patient care
• Assumes leadership and management of licensed and non-licensed staff in the absence of a nurse manager
• Responsible for bed management coordination
• Follows the policies and procedures of West Florida Hospital
• Participates in the Quality Improvement process and adheres to WFH standards of behavior.
• Screens each patient to be admitted to the hospital to determine the needs for care and appropriately places the patient, dependent upon the type of care to be provided
• Directs patient care activities to provide optimal outcomes and to ensure maintenance of patient care standards within a shift
• Coordinates nursing personnel in collaboration with the Nurse Managers and Charge Nurses to provide appropriate care for all patients
• Performs duties and responsibilities in a manner consistent with the mission, values, and Mercy Service Standards.

Skills on Resume:

• Critical Thinking (Soft Skills)
• Resource Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Staff Leadership (Soft Skills)
• Bed Coordination (Hard Skills)
• Policy Compliance (Hard Skills)
• Patient Assessment (Hard Skills)
• Care Coordination (Soft Skills)

Job Summary:

• Providing an outstanding experience to every guest
• Learn and execute Everyday Kitchen's 42 service standards with excellence
• Learn, offer, and upsell Everyday Kitchen menu items with intense knowledge, enthusiasm, and pride
• Ensure guests are enjoying their experience and take every necessary action to correct problems
• Communicate clearly and respectfully with the kitchen and fellow serving staff
• Maintain a clean front of house, focusing on food safety and health code standards
• Train and support the Front Office Agents to ensure the operation runs smoothly
• Handle guest feedback (both negative and positive)
• Responsible for receiving, checking in and out of guests with all associated administrative tasks.
• Responsible for a smooth check-in and check-out process, as well as taking ownership in making the guests’ stay memorable
• Handle administrative tasks that will be handled throughout the shift
• Provide guests with all general and tourist information and provide the corresponding service.

Skills on Resume:

• Guest Service (Soft Skills)
• Service Standards (Hard Skills)
• Menu Knowledge (Hard Skills)
• Problem Resolution (Soft Skills)
• Clear Communication (Soft Skills)
• Food Safety (Hard Skills)
• Staff Training (Soft Skills)
• Administrative Tasks (Hard Skills)

Job Summary:

• Assumes the responsibility for Administrative Operations of the medical center during the evening, night, weekend and holiday shifts.
• Collaborates with the Administrator on call and/or other members of the Management team
• Ensure appropriate facility resources and response to meet organization-wide health care service responsibilities
• Collaborates with physicians, other departments to coordinate the needs of patients and their families.
• Manages resources in a fiscally responsible manner.
• Supports the mission and vision of the facility, division and company.
• Assures quality care through the initiation and evaluation of patient care utilizing performance improvement processes.
• Responsible for the safety of all residents, staff and the facility plant on assigned shift.
• Supervises the care provided to all residents and the staff on duty.
• Works with pediatric and young adults.
• Take charge of a specific unit, including the administration of medications and treatments.

Skills on Resume:

• Administrative Operations (Hard Skills)
• Team Collaboration (Soft Skills)
• Resource Management (Hard Skills)
• Patient Coordination (Soft Skills)
• Fiscal Responsibility (Hard Skills)
• Performance Improvement (Hard Skills)
• Safety Management (Hard Skills)
• Medication Administration (Hard Skills)

Job Summary: 

• Handling all bookings and reservations for the venue's 14 beds, keeping a strict understanding of the club's social and events calendar to maximise bookings.
• Support the smooth connection between catering and accommodation teams, creating a seamless customer experience throughout the venue.
• Being extremely flexible in the day-to-day running of different departments within the hospitality sector of the business.
• Assisting with running private events.
• Lead and plan support for people with disabilities within their home and community
• Advocate within the broader community for inclusion, participation, and respect for rights
• Manage all aspects of team performance, including rosters, records, quality, and compliance
• Liaise and communicate effectively with a range of external parties and health providers
• Administer medication treatments, therapies, or seek assistance according to protocols

Skills on Resume:

• Booking Management (Hard Skills)
• Team Coordination (Soft Skills)
• Flexibility (Soft Skills)
• Event Assistance (Soft Skills)
• Disability Support (Soft Skills)
• Advocacy (Soft Skills)
• Performance Management (Hard Skills)
• Medication Administration (Hard Skills)

Job Summary:

• Actively lead shifts, in support of senior leadership team members, while helping to manage budgetary goals
• Ensure complete guest satisfaction and guest connection throughout each shift
• Contribute to a positive team morale through contests and supporting team members on shift
• Handle guest concerns and compliments. 
• Develop and motivate the people around them to always be their best
• Energetic and positive
• Committed to being inclusive and embracing diversity
• Support the hospitality and catering team and lead by example at all times by demonstrating desired workplace behaviour and delivering on-the-job training.
• Monitor staff uniforms and grooming standards, ensuring staff presentation reflects the service they are providing in line with company standards.
• Develop rosters and coordinate staff, ensuring adequate support is provided for all meal services, bar services and functions.
• Positively contribute to a diverse, inclusive and fair work environment, free from discrimination and harassment.
• Review customer comments and feedback daily, ensuring concerns are investigated and customers receive a professional response in a timely manner.
• Ensure that all cash is handled and banked in line with company and client protocols, and immediately report any suspicious behaviour.

Skills on Resume:

• Shift Leadership (Soft Skills)
• Guest Satisfaction (Soft Skills)
• Team Motivation (Soft Skills)
• Conflict Resolution (Soft Skills)
• Inclusivity (Soft Skills)
• Staff Training (Soft Skills)
• Roster Management (Hard Skills)
• Cash Handling (Hard Skills)

Job Summary:

• Provides structures and maintains a therapeutic environment in the hospital and residential units.
• Possesses and/or develops the required critical skills, knowledge and behaviors necessary to provide leadership for organizational growth and operational improvements.
• Actively participates in and provides coaching to staff regarding the performance process, particularly on the shift supervised.
• Works in collaboration with other departments and other shifts with an emphasis on consistent and therapeutic patient care.
• Welcome and/or greet customers in a professional, polite and respectful way. 
• Assists customers with finding their way. 
• Makes eye contact, introduces self and explains purpose. 
• Assists people with finding proper resources for problem resolution. 
• Listens carefully, does not interrupt, gives people full attention. 

Skills on Resume:

• Therapeutic Environment (Hard Skills)
• Leadership Development (Soft Skills)
• Staff Coaching (Soft Skills)
• Collaboration (Soft Skills)
• Customer Greeting (Soft Skills)
• Directional Assistance (Soft Skills)
• Resource Referral (Soft Skills)
• Active Listening (Soft Skills)

Job Summary:

• Assign, direct, educate, and monitor nursing and support staff during assigned shift.
• Contribute to or perform performance evaluations of staff.
• Assess daily patient care needs and develop and distribute patient care assignments
• Ensure that population-appropriate patient care is given.
• Evaluate the effectiveness of patient care and identify any issues that affect desired patient outcomes.
• Respond to complaints about patient care and manage through established channels.
• Provide input for hiring, training, directing, developing, and evaluating staff.
• Responsible for overseeing FTEs, including the supervision of RN, LPNs, Nurse Techs, CNAs, and Unit Secretaries.

Skills on Resume:

• Staff Supervision (Soft Skills)
• Performance Evaluation (Hard Skills)
• Patient Care Assessment (Hard Skills)
• Outcome Evaluation (Hard Skills)
• Complaint Management (Soft Skills)
• Hiring and Training (Soft Skills)
• FTE Oversight (Hard Skills)
• Critical Care Experience (Hard Skills)

Job Summary:

• Maintains and follows established departmental policies and procedures, standards of care
• Maintains quality improvement plan, safety guidelines, environmental and infection control standards.
• Performs all duties with the knowledge and skills necessary
• Provide care appropriate to the age of the patients served on assigned units, i.e., neonates, infants, school-age children, adolescents, adults and geriatrics.
• Maintains effective communication with department staff responsible for providing direct patient care to ensure emerging problems are quickly identified and interventions initiated.
• Assesses the workload of the department and the skills level of assigned personnel in order to ensure assignments are made for optimum quality of care.
• Supervises patient placement to assure patient comfort, safety, and maximum utilization of beds.
• Utilizes the appropriate chain of command to refer constructive ideas and pertinent problems.

Skills on Resume:

• Policy Compliance (Hard Skills)
• Quality Improvement (Hard Skills)
• Age-Appropriate Care (Hard Skills)
• Effective Communication (Soft Skills)
• Workload Assessment (Hard Skills)
• Patient Placement (Hard Skills)
• Problem Referral (Soft Skills)
• Infection Control (Hard Skills)

Job Summary:

• Coordinate and integrate nursing services within the department and with other departments within the facility.
• Supervise and evaluate personnel for a specific shift in accordance with established evaluation criteria and personnel policies.
• Maintain appropriate staffing coverage for clinical units, ensuring standardized data is used in staffing decisions.
• Recommend a sufficient number of qualified and competent persons to provide care.
• Respond to patient/family complaints and work toward a timely resolution.
• Complies with hospital policies, procedures, protocols, and guidelines related to care for patients with hyperacute and acute stroke.
• Participates in two hours of initial cerebrovascular disease (stroke) education by November 1, 2018, or within one year of hire.
• Participates in one hour annually of cerebrovascular disease (stroke) education.

Skills on Resume:

• Service Coordination (Soft Skills)
• Personnel Supervision (Soft Skills)
• Staffing Management (Hard Skills)
• Qualified Staffing (Hard Skills)
• Complaint Resolution (Soft Skills)
• Policy Compliance (Hard Skills)
• Stroke Care Knowledge (Hard Skills)
• Continuing Education (Hard Skills)

Job Summary:

• Oversee daily and weekly administrative tasks
• Plan and manage stock deliveries, ensuring that deadlines are adhered to in order to meet time frames
• Effectively manage stock levels by department, brand and style
• Ensure Back of House standards are maintained
• Coordinate stock take with the Store Manager, Risk Department and Back of House Team
• Management of Customer complaints and discrepancies
• Lead daily and weekly walk-throughs in the Back of House area
• Manage issues and correct the usage of materials to minimize waste.

Skills on Resume:

• Administrative Oversight (Hard Skills)
• Stock Management (Hard Skills)
• Inventory Control (Hard Skills)
• Back Of House Standards (Hard Skills)
• Stocktaking Coordination (Hard Skills)
• Complaint Handling (Soft Skills)
• Area Walk-throughs (Hard Skills)
• Waste Minimization (Hard Skills)

Job Summary:

• Performing the role of Named Animal Care and Welfare Officer
• Leading, developing, motivating, mentoring and counselling the supervisory group
• Reviewing the organisation of workloads allocated to each team
• Ensuring the effective use of staff and equipment
• Identifying training needs and devising training programmes.
• Participating in the recruitment process for prospective new hires for the facility.
• Liaising with the supervisor group to ensure that each team has sufficient manpower and ensuring reallocation of staff
• Responsible for greeting visitors, donors, and volunteers

Skills on Resume:

• Animal Care Leadership (Hard Skills)
• Team Development (Soft Skills)
• Workload Review (Hard Skills)
• Resource Utilization (Hard Skills)
• Training Program Development (Hard Skills)
• Recruitment Participation (Soft Skills)
• Staff Coordination (Soft Skills)
• Visitor Relations (Soft Skills)

Job Summary:

• Accountable and responsible for day-to-day activities and operations to ensure delivery of quality patient care in a safe and therapeutic environment.
• Provide effective leadership that supports the mission, vision and strategic plan of the organization.
• Coordinate with the director and/or charge nurse to ensure staff effectiveness/productivity 
• Appropriate resource utilization to achieve high-quality patient care while meeting financial performance goals and objectives.
• Serve as a role model and clinical resource for staff.
• Responsible for initiating emergency response for the entire facility during non-business hours (in the absence of the Hospital Administration).
• Responsible for maintaining operations throughout the hospital through established policies 
• Ensuring that the correct procedures are executed in patient care, including the placement of patients with physicians and nursing units.

Skills on Resume:

• Operations Management (Hard Skills)
• Leadership (Soft Skills)
• Staff Coordination (Soft Skills)
• Resource Utilization (Hard Skills)
• Clinical Expertise (Hard Skills)
• Emergency Response (Hard Skills)
• Policy Compliance (Hard Skills)
• Patient Placement (Hard Skills)