Job Summary: 

• Act as mediators between governing boards, medical staff, and department heads
• Integrate department activities for overall seamless function
• Follow policies created by a governing board of trustees
• Plan, organize and control medical and health services
• Recruit, hire, and possibly train doctors, nurses, interns, and assistant administrators
• Plan budgets and determine rates for health services
• Develop programs and services for scientific research (within research and teaching hospitals)
• Coordinate departmental activities
• Provide evaluations of doctors, nurses and other hospital employees
• Create policies and procedures for medical treatments
• Ensure quality assurance
• Handle public relations activities
• Responsible for attend staff meetings
• Attend fundraisers and conventions

Skills on Resume:

• Board Mediation (Soft Skills)
• Dept Integration (Hard Skills)
• Policy Compliance (Hard Skills)
• Service Planning (Hard Skills)
• Recruitment Training (Soft Skills)
• Budget Planning (Hard Skills)
• Program Development (Hard Skills)
• Quality Assurance (Hard Skills)

Job Summary:

• Responsible for interpreting, supporting, and executing hospital and department policies and procedures.
• Responsible for state reportable notifications.
• Creates a supportive team-oriented environment in which employees demonstrate the desire to work together for the common good of the organization and patients.
• Complies with local, state, and federal guidelines to provide excellent care to patients and increase/maintain the facility census.
• Responsible for the community image and works to promote favorable public relationships.
• Reviews and implements community objectives, policies, and procedures established and approved by the leadership team.
• Recruiting and retaining employees.
• Responsible for health survey management.
• Works collaboratively with the healthcare team to mitigate risk to patients, families, visitors, employees, physicians and the system.
• Provides leadership in performance analysis, trending, and the utilization of benchmarking data to facilitate decision making for improvement.
• Facilitates education and training of quality and safety improvement processes and tools.
• Responsible for the preparation of reports, documents, statistical surveys, and other such data.
• Demonstrates a mastery of the standards of the Joint Commission, Centers for Medicare and Medicaid Services (CMS), and the Ohio Department of Mental Health.
• Works with interdisciplinary teams to facilitate accreditation and regulatory compliance.

Skills on Resume:

• Policy Interpretation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Team Building (Soft Skills)
• Community Relations (Soft Skills)
• Employee Recruitment (Soft Skills)
• Health Survey Management (Hard Skills)
• Risk Mitigation (Hard Skills)
• Performance Analysis (Hard Skills)

Job Summary:

• Coordinating training and maintaining accurate attendance records
• Maintaining and ordering adequate supplies of stationery and forms, and performing audits of personnel documentation.
• Provide a high standard of organisational and administrative support
• Prepare reports and other written materials to a high standard
• Keep files and records 
• Work co-operatively with all other members of the administration team to ensure the hospital runs smoothly
• Taking at meetings and taking notes at meetings
• Answer the telephone and respond to all enquiries in a friendly, efficient manner.

Skills on Resume:

• Training Coordination (Hard Skills)
• Supply Management (Hard Skills)
• Organizational Support (Soft Skills)
• Report Preparation (Hard Skills)
• Record Keeping (Hard Skills)
• Team Collaboration (Soft Skills)
• Meeting Minutes (Hard Skills)
• Customer Service (Soft Skills)

Job Summary:

• Supervises the staff within all hospital support departments.
• Responsible for timely performance feedback, skill and management development of all Hospital personnel.
• Participates in onboarding new hires and all new hire paperwork.
• Orients and trains new clinic staff to the hospital and their duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves routine personnel issues and conducts timely performance appraisals.
• Oversees the Employee annual performance evaluation process.
• Manages schedules for technical and administrative staff, coordinates DVM and Support schedules with the Medical Director
• Achieves and maintains all labor goals.
• Works with the PetVet Care Centers Support team to ensure compliance with all administrative responsibilities.
• Participates in the annual budget creation process.
• Ensures daily financial information is accurate and is responsible for all local accounting functions.

Skills on Resume:

• Staff Supervision (Soft Skills)
• Performance Feedback (Soft Skills)
• Onboarding Process (Hard Skills)
• Training Orientation (Hard Skills)
• Performance Reviews (Soft Skills)
• Schedule Coordination (Hard Skills)
• Labor Management (Hard Skills)
• Budget Oversight (Hard Skills)

Job Summary:

• Responsible for the administrative oversight of support departments.
• Supports productivity and labor management across the organization in conjunction with the Chief Financial Officer.
• Effective management of construction projects.
• Responsible for project management.
• Growth and development.
• Manage and execute on all aspects of hospital operations, organizational integration, and site coordination.
• Develop and sustain specific programs to drive growth and foster physician engagement, including volume huddles with key departments and quarterly provider meetings.
• Build upon and improve the operational infrastructure, and serve as a catalyst to drive operational improvement throughout the hospital.
• Monitor and analyze comprehensive operational metrics to measure and report ongoing performance.

Skills on Resume:

• Administrative Oversight (Hard Skills)
• Labor Management (Hard Skills)
• Construction Management (Hard Skills)
• Project Management (Hard Skills)
• Growth Development (Soft Skills)
• Operations Management (Hard Skills)
• Program Development (Hard Skills)
• Performance Analysis (Hard Skills)

Job Summary:

• Develop and motivate the middle management team.
• Develop goals and objectives to enable departments to provide quality services while achieving financial targets.
• Consult with physicians to ascertain needs, monitor satisfaction, and provide them with feedback regarding operational improvements.
• Promote an environment of collaboration among hospital departments to develop cross-organizational cooperation and improve operational success.
• Develop, implement, and sustain an effective customer service and service recovery plan.
• Hold the team accountable to a high standard of professionalism.
• Partner with a quality program to reduce risk and promote quality care.
• Work to improve employee engagement levels throughout the organization.
• Supports the CEO in the internal communication plan to drive consistency in messaging to key stakeholders.

Skills on Resume:

• Team Motivation (Soft Skills)
• Goal Setting (Hard Skills)
• Physician Consultation (Soft Skills)
• Cross-Department Collaboration (Soft Skills)
• Customer Service Management (Hard Skills)
• Accountability Enforcement (Soft Skills)
• Quality Program Partnership (Hard Skills)
• Employee Engagement (Soft Skills)

Job Summary:

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to the budget.
• Oversees employee benefits program and hospital insurance plans.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
• Partners with the Managing Veterinarian and department leads to address staffing needs, including hiring, training, reviewing, and disciplining of staff.

Skills on Resume:

• Change Management (Soft Skills)
• Budget Planning (Hard Skills)
• Goal Setting (Hard Skills)
• Schedule Management (Hard Skills)
• Benefits Administration (Hard Skills)
• Policy Development (Hard Skills)
• Quality Assurance (Hard Skills)
• Technical Support Coordination (Hard Skills)

Job Summary:

• Implements performance-based incentive and rewards and recognition programs.
• Manages staff, including grooming and boarding staff.
• Tracks and maintains current licensure for all DVMs.
• Demonstrates and reinforces the highest level of client service.
• Resolves client issues and escalations, and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts (i.e., Community).
• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.

Skills on Resume:

• Incentive Programs (Hard Skills)
• Staff Management (Soft Skills)
• Licensure Tracking (Hard Skills)
• Client Service (Soft Skills)
• Issue Resolution (Soft Skills)
• Client Communication (Soft Skills)
• Payroll Management (Hard Skills)
• Inventory Control (Hard Skills)

Job Summary:

• Collaborates in a leadership role with the Managing Veterinarian as the “owners” of the hospital’s success.
• Oversees the hospital schedule and manages labor costs to the budget.
• Participates in the weekly, monthly, and annual planning and budget maintenance process.
• Establishes goals and execution plans for the practice and staff.
• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Plans and leads employee meetings.
• Oversees the oversight of the employee benefits program and plans.
• Partners with hospital leadership to develop financial policies and procedures, medical protocols, and client compliance program responsibilities.

Skills on Resume:

• Leadership Collaboration (Soft Skills)
• Schedule Management (Hard Skills)
• Budget Planning (Hard Skills)
• Goal Setting (Hard Skills)
• Change Management (Soft Skills)
• Meeting Leadership (Soft Skills)
• Benefits Administration (Hard Skills)
• Policy Development (Hard Skills)

Job Summary:

• Develops and implements hospital standard operating procedures and OSHA compliance.
• Oversees vendor relationships, leveraging NVA's preferred vendors.
• Monitors computer systems and works with the NVA HelpDesk and local IT Support to resolve technical systems/equipment issues.
• Works with the Managing Veterinarian and NVA field leaders to oversee staffing needs, including recruiting, hiring, onboarding and performance management.
• Oversees the completion of employee orientation, training, and performance appraisals.
• Coaches and mentors employees and identify continuous learning and skill-building needs.
• Mediates conflict and maintains employee morale.
• Oversees all employee employment documents in keeping with standard HR best practices.

Skills on Resume:

• SOP Implementation (Hard Skills)
• Vendor Oversight (Hard Skills)
• IT Support Coordination (Hard Skills)
• Recruitment Management (Hard Skills)
• Employee Training (Hard Skills)
• Coaching Mentoring (Soft Skills)
• Conflict Resolution (Soft Skills)
• HR Document Management (Hard Skills)

Job Summary:

• Drives client visits through strategic client communication and local marketing efforts (i.e., Community).
• Trains staff on client service initiatives and uses client visit growth best practices.
• Demonstrates and reinforces the highest level of client service.
• Manages client relationships, effectively resolves client issues and escalations.
• Utilizes client service initiative measurements to evaluate hospital and staff performance.
• Ensures payroll is accurately completed and submitted for all hospital employees.
• Manages accounts receivable.
• Reconciles daily cash and monitors the petty cash.

Skills on Resume:

• Client Communication (Soft Skills)
• Staff Training (Hard Skills)
• Client Service (Soft Skills)
• Issue Resolution (Soft Skills)
• Performance Measurement (Hard Skills)
• Payroll Processing (Hard Skills)
• Accounts Receivable (Hard Skills)
• Cash Reconciliation (Hard Skills)

Job Summary:

• Drives revenue and manages costs to budget.
• Performs invoice audit reviews.
• Manages inventory and oversees the semi-annual inventory process.
• Controls all facility and administrative costs.
• Ensure the processing of DVM production payments.
• Develops a solid working relationship with the NVA marketing team and area marketing manager.
• Utilizes and leverages marketing resources and platforms provided by NVA.
• Creates and executes a strategic marketing plan with a focus on growing clientele, expanding referral partnerships and outreach, and building community awareness.
• Manages marketing budget, including tracking results and ROI performance.
• Expands the hospital’s website, social media presence, and marketing collateral.

Skills on Resume:

• Revenue Management (Hard Skills)
• Invoice Auditing (Hard Skills)
• Inventory Management (Hard Skills)
• Cost Control (Hard Skills)
• Payment Processing (Hard Skills)
• Marketing Collaboration (Soft Skills)
• Strategic Marketing (Hard Skills)
• Digital Marketing (Hard Skills)

Job Summary:

• Achieves performance as it relates to patient quality, financial, and operational indicators.
• Leads the hospital towards becoming a High-Reliability Organization, along with a focus on the Culture of Safety.
• Lead initiatives and strategies to focus on retention and employee engagement.
• Establishes and maintains productive working relationships with the Medical Staff, Executive Management Team, and other Administrative Directors.
• Maintains an up-to-date Quality Assurance and Life Safety program, making sure that it complies with all State, Federal, The Joint Commission, and other accrediting bodies.
• Identify changes in operations and departmental policies/procedures to meet the hospital's goals.
• Contribute to strategic planning activities. 
• Works with the regional business development team to evaluate/implement new services or programs.
• Demonstrates the ability to identify and solve problems. 
• Uses initiative and professional judgment to reach quality decisions.
• Provides professional leadership and role model through planning, organizing, coordinating, and continually monitoring and evaluating functional areas of responsibility.
• Responsible for the control of expenses for the hospital. 
• Follows established hospital policies and procedures for staffing, CERs, contracts, and supplies.

Skills on Resume:

• Performance Management (Hard Skills)
• Safety Leadership (Soft Skills)
• Employee Retention (Soft Skills)
• Relationship Building (Soft Skills)
• Quality Assurance (Hard Skills)
• Policy Development (Hard Skills)
• Strategic Planning (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary:

• Balancing daily receipts on a daily basis
• Provide onsite support to the supervisory staff for client and staff issues
• Awareness of hospital operations and spotting problems before they become major issues.
• Bend, lift, kneel and for extended periods of time
• Knowledge of veterinary terminology
• Possess tact and diplomacy when dealing with the public, animals and other staff members
• Promote all practice philosophies and protocols
• Provide feedback to the owners and administrators on project progress and areas of improvement in hospital operations
• Drive to and from off-site locations as required by the corporation
• Direct employee committees
• Provide backup for key hospital functions such as payroll, inventory, HR, and IT.
• Chair employee meetings
• Ensure the safety of clients, pets, and colleagues
• Obey all clinic policies and procedures, as well as responsibilities under OSHA and other regulatory agencies

Skills on Resume:

• Receipt Balancing (Hard Skills)
• Onsite Support (Soft Skills)
• Operational Awareness (Hard Skills)
• Physical Stamina (Hard Skills)
• Veterinary Knowledge (Hard Skills)
• Tact And Diplomacy (Soft Skills)
• Project Feedback (Soft Skills)
• Safety Compliance (Hard Skills)

Job Summary:

• Responsible for all day-to-day operations of the Hospital. 
• Accountable for planning, organizing, and directing the hospital to ensure that quality patient care is provided and that the financial integrity of the hospital is maintained.
• Managing the ongoing functions of the Hospital by recruiting, employing, and directing adequate numbers of appropriately trained professional and auxiliary personnel, including delegating duties appropriately
• Determine which care, treatment, or services are provided directly and which are provided through consultation, contract, or other agreement.
• Ensures that leadership assesses patient flow issues within the hospital, the impact on patient safety and mitigation of that impact.
• Continues to build solid, effective relationships with appropriate partners, payors, businesses, customers, and the community at large.
• Demonstrate a high level of market acumen, build market relationships, and actively build a physician network.
• Responsible for liaising with patients.
• Responsible for answering routine queries.

Skills on Resume:

• Hospital Operations (Hard Skills)
• Strategic Planning (Hard Skills)
• Staff Management (Soft Skills)
• Care Coordination (Hard Skills)
• Patient Flow Analysis (Hard Skills)
• Relationship Building (Soft Skills)
• Market Acumen (Soft Skills)
• Patient Liaison (Soft Skills)

Job Summary:

• Executive liaison to the SVM and other campus units
• Advises higher-level management on a wide range of operational, financial, staff personnel, programmatic, facilities, compliance, and academic support issues
• Supervises all department managers and general operations to achieve broadly stated goals with an organization-wide impact
• Responsible for achieving organizational goals and objectives for the VMTH
• Responsible for complex planning, analysis, policy development, and managing an annual budget of approximately $65 million, including approximately $46 million in client revenues
• Develops and implements operational policies and procedures. 
• Coordinating and arranging patient appointments.
• Responsible for receiving patient clinics.

Skills on Resume:

• Executive Liaison (Soft Skills)
• Management Advising (Soft Skills)
• Department Supervision (Soft Skills)
• Goal Achievement (Soft Skills)
• Budget Management (Hard Skills)
• Policy Development (Hard Skills)
• Appointment Coordination (Hard Skills)
• Patient Reception (Soft Skills)

Job Summary:

• Maintains regulatory requirements, including all federal, state, local laws and regulations and accrediting organization standards. 
• Maintains and ensures patient confidentiality at all times 
• Communicate effectively, maintaining a good rapport and a cooperative working relationship with physicians and all levels of staff 
• Resolves staff concerns at all levels, utilizing the grievance process            
• Represents the organization in a positive and professional manner                   
• Communicates the mission, ethics and goals of the health system 
• Complies with all organizational policies regarding ethical business practices
• Liaising with healthcare professionals.

Skills on Resume:

• Regulatory Compliance (Hard Skills)
• Patient Confidentiality (Hard Skills)
• Effective Communication (Soft Skills)
• Conflict Resolution (Soft Skills)
• Professional Representation (Soft Skills)
• Mission Communication (Soft Skills)
• Ethical Compliance (Hard Skills)
• Healthcare Liaison (Soft Skills)

Job Summary:

• Oversee and manage a growing team of veterinary professionals, from veterinary assistants to veterinarians
• Function as the daily decision-maker and “go-to” resource to address issues while working to create systems to reduce preventable ones
• Help develop and optimize workflow into consistent and methodical processes
• Work closely with Vets Pets’ and hospital leadership to develop a healthy and sustainable organizational structure to reach the full potential of the team and each member
• Serve as a culture champion and lead by example with a positive “can-do” outlook
• Guide, manage and develop service line managers and promote a collective effort
• Challenge the ceiling on client experience and team development
• Inputting data into the in-house database.

Skills on Resume:

• Team Management (Soft Skills)
• Decision Making (Soft Skills)
• Workflow Optimization (Hard Skills)
• Organizational Development (Soft Skills)
• Culture Leadership (Soft Skills)
• Service Line Management (Soft Skills)
• Client Experience Improvement (Soft Skills)
• Data Entry (Hard Skills)

Job Summary:

• Provides operational oversight for Alaska Native Medical Center and its ancillary services that serve Alaska residents throughout the state.
• Seeking a strong hospital administrator and communicator who can quickly build partnerships with stakeholders at the hospital, the Alaska Native Tribal Health Consortium, and partner organizations across the state.
• Understand hospital costs and revenue to help drive financial success for the organization and be effective at leading within different environments.
• Expanded orthopaedic services and specialized staff care for children with spinal cord injuries, spinal conditions, bone and joint disorders, neuromuscular disorders and other orthopaedic conditions. 
• Collaboratively with primary care physicians and parents to develop comprehensive treatment plans that meet the individual needs of each patient.
• Provide values-based leadership to the Philadelphia Shriners Hospitals for Children by providing direction
• Advice and oversight to the hospitals' management and medical staff in the areas of Hospital Regulations and Bylaws, and the Joint Commission on Accreditation of Healthcare Organizations. 
• Serve as an integral player in the development of a high-performance culture required to ensure that Shriners meets its vision and mission.

Skills on Resume:

• Operational Oversight (Hard Skills)
• Stakeholder Partnership (Soft Skills)
• Financial Management (Hard Skills)
• Specialized Care Coordination (Hard Skills)
• Treatment Planning (Hard Skills)
• Values-Based Leadership (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Culture Development (Soft Skills)

Job Summary:

• Analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. 
• Applies analytics models and projections on organizational staffing to enhance forecasting accuracy and improve workforce decision-making. 
• Assists in overall labor productivity management, ensures consistent and appropriate systemwide units of measurement and integration using external benchmarking tools. 
• Provides consultation and support to streamline department process improvement projects and works with leaders to understand and manage labor resource utilization
• Scheduling outpatient appointments, by telephone, for patients and to confirm such by telephone, email, or letter and appointment reminders by text.
• Processing referral letters via SCI Gateway, post, fax, or email and dealing with said referrals in an effective and efficient manner.
• Investigating and resolving enquiries.
• Liaising with a diverse range of stakeholders (e.g, patients, insurers, NHS, consultants, primary care practitioners).
• Recording all required information for appointments on IT systems, databases, or spreadsheets.
• Maintaining confidentiality in line with GDPR and policies when processing stakeholder (e.g., patient, consultant, staff, etc.) data.

Skills on Resume:

• Workforce Analytics (Hard Skills)
• Staffing Forecasting (Hard Skills)
• Labor Productivity (Hard Skills)
• Process Improvement (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Referral Processing (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Data Confidentiality (Hard Skills)