HOSPITAL RECEPTIONIST RESUME EXAMPLE

Published: July 1, 2025 - The Hospital Receptionist provides professional front-desk services by managing incoming calls, directing inquiries appropriately, and assisting patients and visitors with courtesy and efficiency. This role ensures a safe and welcoming environment by adhering to infection control policies and supporting trauma-informed, patient-centered care. The receptionist also facilitates effective communication by relaying critical information to clinical staff and fostering respectful, supportive interactions with patients and their families.

Tips for Hospital Receptionist Skills and Responsibilities on a Resume

1. Hospital Receptionist, Mercy Regional Medical Center, Durango, CO

Job Summary: 

  • Verifies the accuracy and completeness of patient clinical, demographic and insurance information upon admission of the patient
  • Enters corrected patient information into the medical software system at the time of admission
  • Communicates patient and/or surgeon delays to the Pre-Operative Nurses or Imaging Department
  • Updates the Billing Schedule for cancellations and/or add-on cases
  • Informs the Business Office Manager or Imaging Manager and the Director of Nursing of any cancelled and/or altered procedures
  • Requests the patient or legal guardian to read the Patient’s Bill of Rights and Responsibilities
  • Protects patient confidentiality and dignity by keeping patient charts in an inconspicuous location at the front desk
  • Keeps discussion of a patient’s procedure(s) to a tone discernible only to the patient/legal guardian
  • Maintains an orderly and secure system for storing patient charts at the front desk
  • Records and reconciles daily all monies collected at the front desk
  • Maintains a presence at the front desk at all times except for lunches and breaks
  • Retrieves and forwards general mailbox messages to the appropriate personnel


Skills on Resume: 

  • Data Verification (Hard Skills)
  • Software Entry (Hard Skills)
  • Delay Communication (Soft Skills)
  • Billing Updates (Hard Skills)
  • Procedure Reporting (Soft Skills)
  • Confidentiality Protection (Soft Skills)
  • Chart Management (Hard Skills)
  • Message Handling (Soft Skills)

2. Hospital Receptionist, Pine Valley Community Hospital, John Day, OR

Job Summary: 

  • General management of the telephone system
  • Deactivating after-hours answering service/night ring
  • Activating after-hours answering service/night ring
  • Ensuring the after-hours/emergency message is correct and activates
  • Forward patient charts for cancelled cases to the Scheduler for proper storage or disposal
  • Cross-trains in scheduling, medical records, chart preparation and collections
  • Assists in the sorting, organizing and filing of the medical records in proper order
  • Obtaining operative reports, discharge summaries, pathology reports and supply charges and then placing them in the patient’s charts
  • Ensures that drinks and snacks are stocked in the lobby as well as ensuring that the lobby is cleaned up daily


Skills on Resume: 

  • Phone System Management (Hard Skills)
  • Service Activation (Hard Skills)
  • Chart Forwarding (Hard Skills)
  • Cross Training (Soft Skills)
  • Records Filing (Hard Skills)
  • Report Retrieval (Hard Skills)
  • Lobby Maintenance (Soft Skills)
  • Supply Stocking (Soft Skills)

3. Hospital Receptionist, Meadowbrook Medical Center, Big Rapids, MI

Job Summary: 

  • Provides reception coverage and handles all calls in a professional and timely manner
  • Answers routine informational calls, routes other calls appropriately, and pages employees
  • Relates to patients and families in a helpful and professional manner
  • Communicates significant interactions and observations involving patients to the appropriate treatment staff
  • Follows facility Infection Control Policies and Procedures
  • Supports a system-wide understanding of trauma prevalence, impact and trauma-informed care
  • Fosters healing, hopeful, honest and trusting relationships for consumers and employees
  • Values consumer voice, choice and self-advocacy
  • Promotes a safe, calm and secure environment with supportive care and family-driven services that are trauma-specific and promote recovery and wellness


Skills on Resume: 

  • Reception Coverage (Hard Skills)
  • Call Handling (Hard Skills)
  • Patient Interaction (Soft Skills)
  • Staff Communication (Soft Skills)
  • Infection Control (Hard Skills)
  • Trauma Awareness (Soft Skills)
  • Relationship Building (Soft Skills)
  • Safe Environment (Soft Skills)
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