Job Summary: 

• Responsible for the day-to-day management of Freedom Vision at each site
• Work with and be supported by the local Area Manager and by the board, specifically the Chief Operational Officer, to oversee the hospital and ensure it is CQC compliant
• Act as a mentor to team members, ensuring colleagues and new members of staff are provided with the support to succeed
• Ensure that performance monitoring standards are adhered to and the highest standards of care are maintained
• Ensure nursing teams deliver effective patient care by providing exemplary clinical care
• Seek to improve services and support the efficient use of resources 
• Provide highly visible leadership of the company's clinical workforce and foster a culture that values continuing professional development
• Empowers the team to achieve excellence in the delivery of patient care

Skills on Resume: 

• Team Mentoring (Soft Skills)
• Clinical Oversight (Hard Skills)
• Leadership Presence (Soft Skills)
• CQC Compliance (Hard Skills)
• Care Quality (Hard Skills)
• Resource Efficiency (Hard Skills)
• Performance Monitoring (Hard Skills)
• Staff Empowerment (Soft Skills)

Job Summary: 

• Partner with the Medical Director to oversee all financial, operational, and people-related functions of the hospital
• Establish and maintain an enriching, fun, and respectful environment for staff
• Communicate company-wide objectives with staff and align the hospital's actions in support of those objectives
• Ensure the team is consistently providing a level 3 customer experience
• Embrace and model The VEG Way (unique culture)
• Actively recruit, hire, and onboard the right people for VEG and the hospital
• Mentor and lead support staff by facilitating regular developmental meetings and providing educational opportunities and resources
• Manage HR-related responsibilities in compliance with state and federal law
• Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events
• Actively seek out customer feedback through in-person conversations, phone calls, and requests for surveys
• Evaluate customer experience metrics to identify hospital successes and areas for growth, and to inform action plans
• Perform routine system maintenance and work with the appropriate departments to resolve any issues that may arise
• Ensure the hospital remains clean and in an orderly condition
• Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points
• Implement hospital policy, including DEA/Controlled Substances and OSHA
• Create a non-doctor scheduling that adequately supports customer saturation and considers labor costs in the budget
• Ensure payroll is completed and submitted accurately and promptly
• Manage accounts receivable and cash on hand
• Participate in regular financial meetings with the Medical Director, Regional Hospital Manager, and Regional Medical Director
• Understand cost analysis and to develop strategic plans to increase the hospital's overall profitability

Skills on Resume: 

• Hospital Operations (Hard Skills)
• Team Leadership (Soft Skills)
• Staff Mentoring (Soft Skills)
• Customer Experience (Soft Skills)
• HR Compliance (Hard Skills)
• Recruitment Strategy (Hard Skills)
• Financial Planning (Hard Skills)
• Inventory Control (Hard Skills)

Job Summary: 

• Supervises the staff within all hospital support departments
• Responsible for timely performance feedback, skill and management development of all Hospital personnel
• Participates in onboarding new hires and all new hire paperwork
• Orients and trains new clinic staff on the hospital and their duties
• Reviews work performance of direct reports, constructively delivers feedback, resolves routine personnel issues and conducts timely performance appraisals
• Oversees the employee annual performance evaluation process
• Manages schedules for technical and administrative staff, coordinates DVM and Support schedules with the Medical Director
• Achieves and maintains all labor goals

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Performance Feedback (Soft Skills)
• New Hire Onboarding (Hard Skills)
• Staff Training (Hard Skills)
• Issue Resolution (Soft Skills)
• Schedule Management (Hard Skills)
• Labor Goals (Hard Skills)
• Evaluation Process (Hard Skills)

Job Summary: 

• As the first point of contact with the customer, offer a warm and welcoming greeting
• Inspect the vehicle and document any issues on the ticket before claiming possession
• Ensure the vehicle remains in its original condition through the visit
• Ensures the daily operations within his/her portfolio are performed by company policy
• Step in as shift lead and follow the shift lead's standard operating procedures and daily reporting
• Responsible for the accountability of shift leads, team leads, and valet team members for all locations
• Maintain proper staffing levels and create weekly schedules for all locations within his/her portfolio
• Administer and embody the company’s disciplinary action process
• Ensuring all infractions are being documented promptly by their staff
• Responsible for conducting disciplinary and probation meetings
• Identify and make changes for operations, safety, or procedural updates
• Assist the corporate team in communicating these updates
• Directly responsible for building standard operating procedures and location pages for all current
• Formal check-in meetings with client(s)
• Launching new locations within the portfolio
• Private event coordination and equipment maintenance
• Create and implement site-specific training
• Identify and build additional training needs at location(s)
• Audits are completed daily reports by shift leads and team leads
• Attends to any escalated customer and client complaints reported from hourly employees
• Reviews incident claims, ensuring their team is following the proper procedures and timelines for reporting damage claim incidents

Skills on Resume: 

• Customer Greeting (Soft Skills)
• Vehicle Inspection (Hard Skills)
• Team Accountability (Soft Skills)
• Schedule Planning (Hard Skills)
• Disciplinary Management (Hard Skills)
• Operational Updates (Hard Skills)
• Client Relations (Soft Skills)
• Training Development (Hard Skills)

Job Summary: 

• Partner with the Medical Director, and coach a team of dedicated Leads and Managers to provide leadership, appreciation, support, and feedback for the 100+ employees and doctors working in facility
• In collaboration with People and Culture and departmental leadership, thoughtfully resolve work-related interpersonal conflicts between staff
• Ensure that the hospital is operationally sound, secure, and supplied with the necessary equipment and stock of medicine, supplies, and materials
• Collaborate with all levels of business, operations, and clinical teams to constantly support and enhance patient care, client satisfaction, and employee experience
• Achieve client satisfaction targets for the hospital
• Collaboratively align, develop, and execute local targeted strategies and initiatives to meet or exceed organizational goals
• Develop, articulate, and implement effective plans to connect facility staff’s daily functions with local and network-wide financial and operational targets
• Collaborate with recruiting and departmental leadership for the sourcing, assessment, and hiring of clinical and support staff

Skills on Resume: 

• Team Coaching (Soft Skills)
• Conflict Resolution (Soft Skills)
• Facility Operations (Hard Skills)
• Patient Care (Hard Skills)
• Client Satisfaction (Soft Skills)
• Strategic Execution (Hard Skills)
• Performance Planning (Hard Skills)
• Talent Acquisition (Hard Skills)

Job Summary: 

• Ensure that Raglan House is compliant with CQC regulations and achieves or retains a rating of outstanding
• Ensure all clinical, budgetary, regulatory and service development targets are met
• Implement risk assessment, risk management and embed clinical governance within the service
• Responsible for the provision of a high-quality service, both in respect of client care and employee engagement
• Ensure effective bed management and coordination of referrals and assessments of service users in conjunction with the Head of Care and MDT
• Lead on appropriate investigations, participate in audit requirements
• Ensure all group policies and procedures are adhered to
• Reviewing and developing potential opportunities for improved quality and commercial growth is also a key requirement

Skills on Resume: 

• CQC Compliance (Hard Skills)
• Target Achievement (Hard Skills)
• Risk Management (Hard Skills)
• Service Quality (Soft Skills)
• Bed Coordination (Hard Skills)
• Audit Participation (Hard Skills)
• Policy Adherence (Hard Skills)
• Growth Strategy (Hard Skills)

Job Summary: 

• Developing close working relationships with patients, clients, and supply chain representatives
• Assist in the formulation of objectives and goals while adhering to hospital policies and standards
• Oversee day-to-day management, including scheduling, inventory, and payroll
• Organizing and executing professional development days for onsite staff
• Supervising staff in according with Central City Animal Hospital's good management practices
• Scheduling and performing quarterly reviews of all staff with the support of general management
• Review financials regularly with the hospital's medical director and accounting team
• Working alongside staff on the main treatment floor

Skills on Resume: 

• Relationship Building (Soft Skills)
• Goal Setting (Hard Skills)
• Operations Oversight (Hard Skills)
• Staff Development (Soft Skills)
• Team Supervision (Soft Skills)
• Performance Reviews (Hard Skills)
• Financial Review (Hard Skills)
• Clinical Support (Hard Skills)

Job Summary: 

• Drive business growth and development
• Build and maintain relationships with key stakeholders
• Manage and control hospital budgets/finances
• Manage the patient experience
• Manage patient safety
• Lead and manage the people in the hospital
• Manage and mitigate hospital risks
• Ensure continuous improvement of overall quality standards
• Sign up hospitals for the new programs and initiatives
• Drive strategies keeping in mind both short-term and long-term vision
• Work on managing, storing, processing, and analyzing data sets to identify business opportunities/efficiencies
• Evaluate, analyze, and understand the voice of the customer through a variety of data sources
• Work collaboratively with all the stakeholders to make sure that the product meets the functional expectations
• Identify and manage risks

Skills on Resume: 

• Business Development (Hard Skills)
• Stakeholder Relations (Soft Skills)
• Budget Management (Hard Skills)
• Patient Safety (Hard Skills)
• Team Leadership (Soft Skills)
• Risk Mitigation (Hard Skills)
• Quality Improvement (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Supervise the support staff in all departments by collaborating with department leads and by direct supervision of the team
• Manage schedules for technical and administrative staff in coordination with the DVM schedule
• Participate in candidate sourcing, interviewing, and selection
• Participate in corrective actions for team members
• Orient and train new staff in the hospital and their duties
• Review work performance of direct reports, constructively delivers feedback, resolves routine personnel issues and conducts timely performance appraisals
• Ensure that all support staff are adequately trained and performing competently
• Identify any performance issues and lead training efforts to resolve
• Order and maintain appropriate inventory levels
• Ensure that all equipment maintenance is performed appropriately and on schedule
• Ensure staff compliance with all hospital protocols (performance, safety, regulatory)
• Address and handle client grievances according to hospital policy

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Schedule Management (Hard Skills)
• Talent Selection (Hard Skills)
• Performance Coaching (Soft Skills)
• Staff Training (Hard Skills)
• Inventory Control (Hard Skills)
• Protocol Compliance (Hard Skills)
• Client Resolution (Soft Skills)

Job Summary: 

• Leading and motivating the sales team to achieve or exceed the overall team sales objective within the expense budget pre-set by the line manager through objective goal setting and resource allocation
• Submitting regular sales reports to the line manager in the format and contents as agreed by the Company
• Performing the role of regular market and competitive information provider for sales and marketing decisions
• Managing sales performance by the hospital level every month actively
• Conducting continuous performance evaluation for team members to identify performance gaps and to enhance product knowledge and selling skills, eventually to improve team performance
• Providing a realistic rolling sales forecast every month and assisting the line manager in preparing the annual budget at year-end
• Providing coaching to responsible team members with at least 60% time in the field
• Leading the team effectively by systematic planning of coaching and development activities
• Maintaining an expense tracking system (down to the customer level) actively
• Developing a sales team to support the rapid business growth
• Liaising with marketing/region to provide basic product training to new hires

Skills on Resume: 

• Sales Leadership (Soft Skills)
• Performance Tracking (Hard Skills)
• Market Analysis (Hard Skills)
• Team Coaching (Soft Skills)
• Forecast Planning (Hard Skills)
• Budget Assistance (Hard Skills)
• Field Training (Hard Skills)
• Talent Development (Soft Skills)

Job Summary: 

• Works collaboratively with the Hospital Director, Medical Leadership and the Hospital Management team on the development, assessment and scheduling of the customer service team, general practice department, liaisons and referral team
• Provides feedback regarding improvements and changes for workflow, processes and services
• Manages Client Service Representatives, General Practice team, Referral Coordinators, and Liaison/Referral Staff
• Assesses staffing needs and ensures that staff are providing the highest quality of client service while effectively and efficiently meeting hospital standards
• Reviews client recorded calls for quality assurance and training purposes
• Coaching staff to handle a large call volume
• Develops written, standardized protocols for departments and patient care that provide uniform decision-making in handling clients and referring veterinarians
• Has the authority to direct and support employees' daily work activities
• Develops Administrative Supervisors to ensure there is fair and consistent handling of staff concerns, scheduling and managing of employees
• Supervise the administration and case review of client service and medical complaints

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Workflow Improvement (Hard Skills)
• Staff Management (Soft Skills)
• Quality Assurance (Hard Skills)
• Call Coaching (Soft Skills)
• Protocol Development (Hard Skills)
• Daily Supervision (Soft Skills)
• Complaint Handling (Hard Skills)

Job Summary: 

• Supervise daily administrative operations
• Monitor expenses and suggest cost-effective alternatives
• Set budget and departmental goals
• Develop and implement effective policies for all operational procedures
• Strategize to improve efficiency and quality of care
• Communicate effectively with departments and staff regularly
• Prepare work schedules and maintain organized medical and employee records
• Monitor the administrative staff's performance and train new employees
• Ensure prompt ordering and stocking of medical and office supplies
• Answer queries from doctors, nurses and healthcare staff
• Resolve potential issues with patients and oversee finances such as patient fees, billing and fundraising
• Stay up-to-date with healthcare regulations, ensure the facility's compliance with laws and regulations

Skills on Resume: 

• Operations Supervision (Hard Skills)
• Cost Monitoring (Hard Skills)
• Policy Development (Hard Skills)
• Efficiency Strategy (Hard Skills)
• Staff Communication (Soft Skills)
• Record Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Regulatory Compliance (Hard Skills)