• Create business value through strategic and operational leadership
• Develop, implement, and manage clinical protocols and procedures that ensure the delivery of advanced and evidence-based healthcare services
• Manage key stakeholder relationships with doctors, patients, medical aids, medical representatives, contractors, government, associations, and many others, through regular engagement, negotiations and meetings
• Manage patient access, safety, flow, experience, complaints, and improvement initiatives
• Lead, coach and empower direct reports to drive continued improvement in clinical outcomes, customer experience and business performance
• Lead and actively engage with the Hospital's valued employees
• Prepare, present at Board Meetings, and manage the Hospital's annual and quarterly performance report, capital expenditures and budget
• Manage tenders, contracts, and service level agreements (SLA) of contractors
• Identify in-hospital corporate social responsibility cases and manage the process with the relevant parties
• Conduct Hospital tours with new doctors, third-party agents, foreign embassies, companies and medical insurers
• Attend to emergencies, committee meetings, CPD events, and journalist or general enquiries

Skills: Strategic Leadership, Clinical Management, Stakeholder Engagement, Patient Experience, Team Coaching, Budget Planning, Contract Management, Public Relations

• Be a Registered Manager in respect of CQC requirements
• Responsible for ensuring the Hospital provides safe care to all patients and meets all regulatory, performance targets and develops effective strategies to support targets and delivery of agreed objectives
• Responsible for the overall performance and reputation of the hospital
• Develop strategic operating plans that reflect the longer-term objectives and priorities established by the Board
• Responsible for ensuring that accurate and timely data is submitted on request to the Directors
• Responsible with the Senior Managers for formulating and successfully implementing annual business and budgetary plans
• Ensure robust operational and financial controls are in place, which are closely monitored and meet auditing requirements
• Ensure that all clinical and operating objectives and standards of performance are in place, which can be effectively audited
• Ensure that robust performance monitoring is in place for both financial and quality results, and take remedial action while keeping the CEO directly informed
• Represent the company to major customers and professional associates
• Ensuring all staff behave and perform professionally at all times
• Ensure all staff are aware and comply with all statutory and regulatory requirements

Skills: CQC Compliance, Patient Safety, Hospital Performance, Strategic Planning, Data Reporting, Budget Management, Quality Monitoring, Staff Compliance

• Ensures that the hospital operates within a budget
• Ensures that the practice is compliant with industry regulations
• Handles client complaints and works with the MD and Lead LVT to resolve issues
• Maintain all operations of the hospital including but not limited to computer and security systems, vendor relationships, payroll and benefits, and others
• Provide clinical and non-clinical staff support with effective and skilled leadership
• Ensure that optimal patient flow from the Emergency Department is achieved at all times
• Ensure all other bed-based services receive appropriate admissions after hours as per current guidelines
• Act as a resource for nursing staff and hospital personnel by answering queries or referring concerns to appropriate persons
• Keep a close eye on stock control and ensure audits are carried out and completed
• Guide their team with the support of their Area Manager

Skills: Budget Oversight, Regulatory Compliance, Client Resolution, Operations Management, Staff Leadership, Patient Flow, Stock Control, Team Guidance

• Drives the recruitment and hiring process for the hospital, including writing creative posts, interviewing
• Maintains employee personnel files
• Conducts performance reviews for direct reports
• Guides review process for MD and Leads
• Holds leaders accountable for achieving milestones and personal goals
• Assists in the resolution of staff issues
• Trains staff in conflict-resolution techniques
• Oversees the implementation of training and helps staff plan for continuing education
• Responsible for managing labor costs to the budget
• Enforces hospital policies and procedures
• Onboards new employees and answers basic HR questions
• Measures and improves employee retention and engagement
• Initiates and handles payroll and related activities
• Preparing and managing budgets
• Ensures the timely preparation of financial reports
• Monitors and collects accounts receivable
• Maintains inventory to ensure adequate stocks of supplies are available and COGS goals are met
• Plans for periodic inventory audits and quarterly counts
• Assists in analyzing and interpreting financial data for management, with an emphasis on identifying problems, trends, and forecasting the financial consequences of alternative decisions
• Develops and maintains suitable procedures for handling cash and all other assets to protect the hospital against loss from negligence and theft
• Responds to inquiries and disputes from the merchant services processor
• Works alongside the Lead Technician to oversee the schedule for hospital maintenance
• Supervises all maintenance activities to ensure that hospital medical standards are met
• Orders and supervises the storage of non-medical supplies
• Maintains a facility that is visually appealing to clients and staff

Skills: Recruitment Management, Performance Reviews, Conflict Resolution, Staff Training, Labor Budgeting, Financial Reporting, Inventory Control, Facility Maintenance

• Promotes a client-centered environment and facilitates programs and processes that meet clients' needs
• Follows the hospital's stated goals and methods for attracting and retaining clients
• Oversees the client complaint resolution process
• Resolves financial problems with clients and collects on delinquent accounts and returned checks
• Promotes internal marketing programs to increase client/patient visitation rate and engagement
• Collaborates with Pathway Marketing to create, maintain and track campaigns
• Promotes campaigns through social media platforms
• Ensures that the hospital team receives the information they need to successfully contribute to the hospital's one-year, three-year, and five-year goals
• Ensures Workers' Comp procedures are followed
• Responds to employment claims
• Supervises the usage of practice management software to ensure that client records meet the standards of care and service established by the practice management team
• Performs Office Manager functions
• Communicates the practice's values and mission to the team
• Motivates staff and helps build and maintain morale
• Upholds core values and standards
• Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care
• Promotes a cooperative working environment among staff members
• Understands the value of teamwork

Skills: Client Engagement, Complaint Resolution, Financial Collections, Marketing Campaigns, Goal Communication, Employment Compliance, Software Supervision, Team Motivation

• Must have management experience in a mental health service
• Must have experience working with individuals who have been detained under the Mental Health Act
• Must have extensive knowledge of CQC regulations
• Must have good communication skills
• Must be passionate about quality care
• Prior related experience in healthcare quality management
• Working experience in leadership or supervisory roles
• Must have CPHQ or CQP certification 
• Experience with Joint Commission and CMS surveys
• Experience with clinical databases and patient outcome measurements
• Skilled and knowledgeable in statistical methodology

Qualifications: BA in Mental Health Studies with 5 years of Experience

• Previous experience working in a veterinary practice
• Excellent written and verbal communication skills
• Must be compassionate and sympathetic
• Able to maintain a professional attitude and demeanor during emotional and stressful situations
• Must have telephone etiquette and basic computer skills
• Must be a team player willing to continue learning, offer creative ideas and accept continual change
• Experience working in a discharge planner, insurance counselor, case management, hospital liaison or clinical influencer role
• Intermediate computer skills with a variety of software packages including but not limited to Microsoft Word, Excel, PowerPoint, and billing systems

Qualifications: BA in Patient Advocacy with 3 years of Experience

• Experience in multi-functional operations including budget, labor, inventory, and staff management
• Able to manage time and tasks appropriately while remaining flexible with assigned duties
• Supervisory and leadership experience
• Able to make decisions confidently, timely, and effectively
• Strong reporting and data analysis, problem-solving, and resolution management skills
• Interpersonal skills with staff and clients, and works well in a team environment
• Basic computer skills such as the Microsoft Office suite (practice management software knowledge)

Qualifications: BA in Healthcare Administration with 2 years of Experience

• Strong people leadership skill set with experience in forging and developing high-performing teams
• Must be a person of high moral integrity and capable of building trusting relationships with internal stakeholders
• Proficient verbal and written communication skills, especially with a diverse range of audiences and settings
• Ability to make decisions, delegate responsibility and achieve results by empowering other hospital leaders and team members
• Must be able to handle multiple tasks and deal with an environment of changing priorities
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude
• Managerial experience of leading a team within a mental health setting
• Ability to work as part of a team, lead by example, manage performance effectively and use own initiative
• Experience of working to CQC guidelines, relevant legislation and professional regulations
• Experience in undertaking investigations and/or the ability to manage complaints appropriately and in a confidential manner

Qualifications: BA in Business Administration with 5 years of Experience

• Able to lead a team of Clinical and Non-Clinical staff
• Ability to demonstrate experience in patient and public engagement
• Extensive managerial and leadership experience with a thorough understanding of developing services for healthcare
• Passionate about providing high-quality care
• Strong organisational skills, ability to prioritise and multitask
• Experience managing a facility and multiple direct reports
• Excellent leadership, management, staff development, problem-solving, interpersonal, presentation and organizational skills
• Comfortable with ambiguity and change management
• Practical financial acumen with budgetary, staffing and labor costs, P&L, and cost/benefit analyses experience
• Ability to deliver results, create strategic plans, develop staff, and the desire to develop and progress knowledge and skills
• Experience in the veterinary industry

Qualifications: BA in Healthcare Management with 6 years of Experience