• Manage daily administrative operations of the hospital
• Monitor expenses and suggest cost-effective alternatives
• Develop and implement effective policies for operational procedures
• Resolve potential issues with patients
• Stay up-to-date with healthcare laws and regulations
• Deep understanding of all administrative hospital procedures
• Develop and expand programs
• Develop procedures for quality assurance, patient services, department activities and public relations outreach
• Ensure regulatory compliance
• Develop departmental goals, objectives, strategies and procedures
• Liaise with external entities like regulatory bodies, the press, and the community
• Act as liaison among governing boards, facility staff and patients
• Organize, direct, control and coordinate medical and health services in relation to policies set by a governing board
• Evaluate Clinicians' and department heads' performances

Skills: Operations Management, Expense Control, Policy Development, Patient Relations, Regulatory Compliance, Quality Assurance, Program Expansion, Stakeholder Liaison

• Accountable for the hospital's profit and loss statements
• Responsible for fostering a collaborative and positive culture and work environment
• Focus on exceeding client expectations
• Oversight of Leaders/Supervisors, staff, and collaboration with the Medical Director
• Develop and grow future leaders
• Oversight and development of onboarding, training, and continuity of the programs
• Cultivate relationships within the veterinary community
• Support the recruitment of medical professionals and the associates

Skills: P&L Management, Culture Building, Client Satisfaction, Leadership Oversight, Talent Development, Training Programs, Community Relations, Recruitment Support

• Support the director with day-to-day administration, PA duties, managing diaries, booking in calls and making travel arrangements
• Meeting arrangements to ensure the smooth running of the director's day-to-day job
• Active tracking of the patient's progress through the patient pathway
• Ensuring that care is carried out in a timely fashion on a daily basis and appropriate escalation is carried out through the patient tracking system
• Responsible for the specific coordination, monitoring and actioning of the senior leadership team and accreditation process across the hospital site
• Establish effective communication networks with clinicians and other members of the leadership team
• Participate in the development of in-house systems to improve processes
• Responsible for the effective management of their own time and resources
• Reviewing data and reports related to do with KPI monitoring

Skills: Administrative Support, Calendar Management, Meeting Coordination, Patient Tracking, Care Coordination, Leadership Liaison, Process Improvement, Data Review

• Work with clinical and administrative leaders to develop new services
• Coordinate with clinical users and relevant supporting departments in the smooth implementation of new services and daily operations
• Maintain liaison with all levels of clinical staff and providers to coordinate the clinical business, accomplish directives and facilitate the resolution of issues, concerns and problems
• Develop marketing programs related to the clinical specialty
• Work with the Clinical Services and department Chiefs to oversee matters pertaining to basic operational policies and procedures of the clinical care
• Assist in the formulation of new or revised operational policies and standard operating procedures (SOPS) for the clinical specialty
• Garner the support from enterprise services for the development of business practices/systems and analytics for reporting
• Work with the Office of Quality and Safety to establish and maintain audit reporting standards required by government agencies
• Understand all required regulations and policies from regulatory agencies, and ensure compliance within the department
• Assist the Department Chief with the onboarding of supporting staff and/or clinical staff
• Assist in the establishment and maintenance of annual budgets, planning and analytics to evaluate the department’s performance
• Support clinical teams in the development, review of patient-centric work processes to support high-quality clinical practice and standardization to ensure optimal efficiency and safe delivery of care

Skills: Service Development, Operations Coordination, Stakeholder Liaison, Marketing Programs, Policy Development, Regulatory Compliance, Staff Onboarding, Budget Planning

• Identify service discrepancies and work on process improvements, rectify service lapses and develop alternative plans
• Conduct complaint/feedback investigations and coordinate with clinical users on complaint resolution and process improvements
• Coordinate with clinical users and the procurement department for the best value for medical equipment
• Support hospital-level activities as well as administer on-call duties and committee/workgroup secretariat
• Responsible for leading in embracing change
• Support all staff development and quality improvement activities
• Encourage an effective teamwork approach across practice
• Adheres to professional standards, policies and procedures, quality/safety standards
• Updates job knowledge by continuous learning
• Exploring opportunities to provide value-added services to patients
• Understand the profession’s clinical standards and Code of Ethics

Skills: Process Improvement, Complaint Resolution, Equipment Coordination, Hospital Support, Change Management, Staff Development, Team Collaboration, Quality Standards

• Experience in management, veterinary, or medical administration, or a related field
• Experience in strategic and operational planning, policy development, fiscal analysis and management, capital planning, facilities, marketing, and information technology
• Experience in the systematic analysis of business, operational and personnel processes and practices, including the skills to evaluate information and circumstances
• Experience in identifying key issues and stakeholders in complex situations
• Experience in considering cause and effect relationships in decision making
• Experience in evaluating the short-term and long-term implications of various options
• Able to develop and implement strategies to improve processes and systems in order to achieve measurable goals and objectives that support the organization’s mission and objectives
• Experience in using the principles of cost accounting and marketing
• Able to understand the relationship between the educational mission and the business operation of the organization
• Skill to integrate modern business principles and practices with educational, patient care, client service, and referring veterinarian service priorities of a complex veterinary teaching hospital operated within the context of shared governance
• Skill to apply the principles and practices of human resource management, change management, organizational development, multiculturalism and diversity, and to effectively and ethically manage a complex academic and business unit
• Skill supervisory and team-building skills to recruit, train, evaluate, motivate, retain, and provide career advancement for staff personnel
• Experience in providing administrative support for professional degree education and clinical service
• Experience in veterinary medicine or a veterinary-related discipline

Qualifications: BS in Healthcare Administration with 7 years of Experience

• Demonstrated Financial Acumen
• Experience in leadership in a multi-department setting
• Able to collaborative approach
• Demonstrated ability to set and achieve goals
• Able to make continuous improvement and commitment to professional development
• Able to willing to teach others
• Ability to coach and enable team development
• Pride and accuracy in execution
• Adaptability and the ability to lead through ambiguity

Qualifications: BS in Nursing Administration with 8 years of Experience

• Able to lead the planning process to develop goals for the provision of quality care, employee retention, and financial performance
• Ability to function independently and as a member of a cohesive team
• Able to communicate skills clearly and effectively
• Able to understand process improvement principles
• Knowledge of psychiatric and/or behavioral health management practices, operations, as well as fiscal management and marketing strategy
• Ability to perform as a quality and risk manager representative in a corporate environment, as well as in interdisciplinary teams
• Ability to recognize the need to be flexible in work schedules
• Ability to prioritize workload
• Ability to apply sound principles of decision-making and problem-solving processes

Qualifications: BS in Hospital Administration with 1 year of Experience

• Must have certifications RVT/CVT/LVT, CVPM 
• Experience in management/leadership
• Experience within veterinary medicine
• Experience in supervisory and leadership roles 
• Able to perform multi-functional operations, including budget and labor management
• Ability in customer service and marketing techniques
• Ability HR policies and protocol development
• Able to staff management, including coaching, development, performance appraisals, and resolution management

Qualifications: BA in Public Health with 5 years of Experience

• Able to motivate and passionate individual who can support the Administration Team in the day-to-day running of the Administration office
• Able to support in areas such as General Administration, including letter processing, outpatient bookings, the organisational upkeep of the department, answering the phones and communicating with wider members of the hospital team
• Able to demonstrate good written and verbal communication skills, strong time management, attention to detail and numeracy skills
• Positive attitude to problem solving and will most importantly want to go the extra mile for patients
• Able to demonstrate excellent verbal and written communication skills
• Ability to work successfully in a fast-paced office environment
• Well organized, able to self-manage and prioritize a variable and high volume workload whilst maintaining accuracy
• Ability to work in a Healthcare environment, NHS or Private

Qualifications: BA in Human Resource Management with 2 years of Experience