• Provide ecommerce customer administration support and user maintenance.
• Respond to, troubleshoot, or route ecommerce customer support contact requests (via support ticketing system).
• Report common customer support issues to the Ecommerce Manager.
• Assist Ecommerce Manager with monitoring ecommerce operations.
• Coordinate with store staff to pick and fill orders as soon as possible to ensure a great customer experience.
• Take on a pivotal role in the execution initiatives directed by Manager
• Maintain workflow in project management system
• Participate in weekly calls with designer & digital marketing agencies
• Support needs and deliverables for digital marketing programs
• Merchandise website once a month and data entry of reports
• Create new categories as needed for digital marketing
• Test and schedule direct marketing initiatives
• Make site updates using content management system
• Test new website features and keep calendars up to date
• Update site navigation and product categorization based on seasonal needs and business focuses
• Supported the management of the VASHI Digital Roadmap to ensure projects’ progression.

Skills: Customer Support, Troubleshooting, Reporting, Operations Monitoring, Order Coordination, Project Management, Digital Marketing Support, Content Management

• Maintain product catalogue on Amazon and Shopify 
• Review all product information for accurate and relevancy  
• Ensure product information is current and cohesive and all product images are up to date 
• Ensure website marketing collateral such as images, videos, and banners are relevant and functional 
• Coordinate with various members of the marketing team to ensure successful product launches through company website, social-commerce, product feed, email, and SMS links 
• Coordinate with Retail, Merchandise, Marketing, and eCommerce teams to ensure promotional calendar is executed error free 
• Support and communicate with customer service team on promotions and product updates 
• Assist eCommerce team with cross-sell and up-sell opportunities 
• Audit website and links for relevance and accuracy 
• Communicate with website developer to identify issues and optimization opportunities as well as support associated development projects and tickets 
• Coordinate with various internal teams on Amazon Seller Central account maintenance and management 
• Act as liaison between eCommerce Director and virtual assistants to ensure business objectives are being met, strategies are being implemented, and underlying tactics are being executed 
• Coordinate with internal and external teams to schedule and manage all Amazon promotions 
• In partnership with Marketing Data Analyst and eCommerce Director institute recurring weekly sales and performance reporting 
• Coordinate with product management teams, marketing, and supplier partners to update product information.
• Enrich product content by collecting written content, attributes, images, and media assets from suppliers, editing product images, categorizing products, and linking associated items while maintaining product data standards.
• Participate in team improvement meetings to identify ways to improve customer experience and workflow efficiencies.

Skills: Catalogue Management, Content Review, Project Coordination, Promotional Execution, Customer Service Support, Website Auditing, Cross-functional Communication, Performance Reporting

• Daily sending of Commercial Invoices to release international orders for shipment
• Daily processing and submission of Dropship orders
• Assistance with oversight of operations/fulfillment in conjunction with the CS team 
• Building out of seasonal master planning document for Ecommerce
• Assistance with execution of site merchandising 
• Assistance/collaboration in building out PDP skeletons for site
• Building out PDP's for retail/POS
• Weekly inventory replenishment, reporting assistance
• Assist in identifying and preparing for sale of fee-based e-content for clinical audience
• Ensure all marketing and production of fee-based e-content is on track and delivered successfully
• Write promo copy for website and emails
• Research potential new products and new markets for fee-based material
• Analyze data to inform marketing approaches to various products
• Become familiar with and implement SEO best practices for both fee-based and other material
• Work collaboratively with members of the broader marketing team to coordinate work on content
• Assist with general site production
• Assist in answering customer service inquiries

Skills: Invoice Processing, Order Management, Operations Oversight, Strategic Planning, Site Merchandising, Content Development, Marketing Coordination, Data Analysis

• Develop the online vertical for the company’s product category by leveraging key partnerships with prominent E-Commerce partners such as Amazon, Flipkart, Indiamart etc.
• Develop the online vertical for product category through company’s own E-commerce platform
• Responsible for the complete P&L, Sales, Operations, Inventory, logistics, pricing, gross margins & reconciliation, in coordination with the plant and multiple teams within the company and the external partners
• Responsible for developing the Sales targets with E-Commerce portals
• Prepare the Annual E-Com marketing budget & Calendar with Marketing team & as per the management’s directives
• Manage appropriate product promotions on all E-Commerce platforms in collaboration with the Marketing team
• Ensure the listing of all products on the e-commerce portal
• MIS & monthly performance reporting against the predefined KPIs
• Designing and planning exclusive product ranges for e-commerce partners and working closely with design, product and production team.
• Build & maintain products and collections in the Shopify back end QA products & collections prior to launches
• Site maintenance, merchandising, and optimization on the Barstool store & any additional standalone storefronts
• Coordinate design & launch of new merch
• Assist in the product development process
• Arrange merch orders for content promotion
• Manage the Store affiliate marketing program
• General support of the store & commerce team

Skills: Partnership Management, E-commerce Strategy, P&L Management, Sales Forecasting, Budget Planning, Promotional Management, Product Listing, Performance Reporting

• Work with internal and external teams to devise strategies that harness sales-related insights and brand standards to optimize and drive online sales. 
• Merchandises the site to deliver a compelling product experience, using simple, intuitive category navigation and clear, accurate product details.
• Leverage web analytics to promote the discoverability and selection of products to ensure exceed customer needs and interests. 
• In partnership with internal team members and external consultants, concept key product stories and ideas for the season, leading to inspirational web, email and social storytelling that enhances the brand. 
• Ensure website banners are optimized and up to date to reflect seasonal campaigns and/or promotions.  
• Assist in all areas of photoshoot prep and post-production to ensure that seasonal Look Books and eCommerce product photography are best in class.
• Sce images and publish daily social media content on all platforms, maintaining and evolving the voice and visual aesthetic of the brand.
• Engage with the community by responding to any questions and liking and commenting on relevant content from other brands, influencers and/or media outlets.  
• Work closely with external PR to draft and disseminate press releases in order to secure press coverage and  develop and maintain editor relationships.
• Assist with press send-outs and mailers ensuring that packages are sent out in a cost-effective and timely manner that consistently meet call-in deadlines. 
• Identify and engage with brand-aligned influencers as part of Influencer program.

Skills: Strategy Development, Site Merchandising, Web Analytics, Content Creation, Campaign Management, Photo Production, Social Media Management, Public Relations Coordination

• Maintain the overall quality of ecommerce platform content, imagery and experience. 
• Provide reporting on ecomm analytics to appropriate stakeholders. 
• Collaborate with appropriate teams in the development of an effective product integrity reporting process, which includes trends and alerts. 
• Analyze sales and customer data to evaluate and enhance revenue growth and profitability for existing delivery and pick up locations as well as evaluating the opportunity to expand zips and number of locations offering delivery/pickup. 
• Apply continuous improvement mindset to analyze, adjust and improve results. 
• Assist with promoting website(s) and app(s) to target customers. 
• Partner with  Social Media Coordinator and creative design teams to improve brand experience and amplify services on Facebook, Instagram, Pinterest, and others. 
• Assist C3 in handling ecommerce related customer service issues. 
• Escalate issues as necessary to get a resolution. 
• Track common issues to improve service in the future. 
• Provide recommendations to optimize content and improve consumer experience. 
• Manage content rich site and plan transactions around those touch point(s). 
• Coordinate in-store signage and other needs in collaboration with advertising design teams. 
• Work with IT to enhance monitoring, recording, and reporting of potential issues involving product loss. 
• Maintain a database of key product reviews, inquiries, and issues. 
• Monitor ecommerce and particularly grocery ecommerce marketplace to insure management is aware of the latest technologies and trends. 

Skills: Content Management, Data Analysis, Team Collaboration, Continuous Improvement, Marketing Promotion, Social Media Strategy, Customer Service Management, Issue Resolution

• Assist in the planning and execution of customer journeys across a variety of FORM touchpoints, including web and Amazon
• Project briefing and the coordination of production assets for various digital channels
• Ensure all creative is built to the required specifications
• Ensure campaigns and customer journeys are consistent across channels and touchpoints.
• Oversee the creation of discounts and promotions
• Assist with the launch of campaigns and enhancements to the customer experience by inputting content into digital systems, such as Shopify, Amazon Seller Central, or CRM
• Support reporting and analytics on an ongoing basis to keep stakeholders informed as well as identify actionable opportunities to improve ecommerce and digital marketing performance
• Support the ecommerce and logistics teams in maintaining and improving fulfillment rules
• Setup and maintain products across formswim.com, Amazon, and other ecommerce channels
• Work with SEO team to improve search and organic performance
• Conduct research to inform digital strategy and operations
• Ad-hoc troubleshooting and liaising with stakeholders to solve ecommerce issues
• Support other ecomm and marketing projects and tasks
• Assist with the development of new digital products by testing or configuring new tools.
• Managed various support requests appropriately, including logging bugs with the development team.
• Carried out testing and confirmed development fixes and updates.
• Assisted with the management of the product backlog, gathering information, scoping requirements, chasing progress and prioritising requests.

Skills: Journey Planning, Project Coordination, Specification Adherence, Campaign Consistency, Content Management, Data Analysis, SEO Optimization, Troubleshooting

• Actively recruit drop ship agents on daily basis.
• Handle/moderate weekly sessions across social media channels
• Prepare and upload products and creative assets on market places & Webstore with required time frame
• Maintain and ensure product information such as pricing, inventory is up-to-date and accurate
• Responsible for the e-commerce order fulfillment and inventory management
• Support in monitoring and tracking inventory and shipments in real-time
• Act as a main contact for customer enquiries, return application & status update from different countries
• Responsible for warehouse inbound/outbound arrangement
• Maintain up-to-date inventory record
• Coordinate with vendors to ensure production runs smoothly
• Manage a detailed inventory system, keeping all product information up to date
• Create sophisticated PDPs within Shopify for all new product deliveries
• Merchandise site landing pages to create an engaging shopping experience
• Program customer-facing emails that reflect brand trends and key messaging
• Fulfill and track client orders to create a frictionless customer experience
• Analyzed data to improve customer experience.
• Monitored the maintenance of website performance.

Skills: Recruitment, Social Media Moderation, Content Management, Inventory Management, Customer Service, Vendor Coordination, Merchandising, Email Marketing

• Support Sr Manager of Digital Product in scoping ecommerce project requests for developers, outlining technical requirements and desired outcomes
• Gathering requirements from stakeholders across the business (marketing, digital, customer service, technology, etc) to realize feature requests and assist with prioritizing cross-functionally
• Day to day communication with developers as part of project management
• Upkeep of Asana project management boards to track completion of projects
• Complete full QA on ticket handoff to ensure the outcome matches the request before approving for release
• Work with ecommerce merchandising & analytics individuals to prioritize A/B testing preparation and deployment using learnings to inform the product roadmap
• Work closely with technology teams on integration requirements, data accuracy and troubleshooting
• Remit could consist of additional channels & responsibilities such as assisting with front end web admin, merchandising, product uploads, or troubleshooting
• Ensure all launch materials are live and in compliance with retailer(s)
• Work in partnership with eRetail Team on getting the right assets that will drive higher conversion and stronger storytelling on-site
• Assist in seasonal planning and execution with eRetail Team, focusing on GWPs, sampling and paired exposure and programming
• Focus on ensuring all retailers have forms set up, system uploads, and portal SKU management
• Work on competitive analysis during key seasonal times for core brands on biggest retailer partners
• Responsible for markdown set-up: updating product categories, creating promotional rules, and briefing marketing channel owners
• Analyze digital competition and share benchmark overview based on market best-practices
• Enable best in class execution for all new launches for core brands and regularly audit core evergreen business
• Develop asset guidelines deck for new launches on core brands retailing at dedicated retailer

Skills: Project Scoping, Requirement Gathering, Developer Coordination, Project Management Tools, Quality Assurance, A/B Testing, Integration Management, Competitive Analysis

• Assist in selecting and building product offerings in excel to load into customer sites/portals.
• Enter data on specific templates to submit to retail sites for approval
• Work with the Marketing department to deliver product images for all the items included on the submission templates and forward them to retailers as per individual requirements.
• Submit to pricing control all completed templates to ensure all items are priced correctly to prevent order processing delays.
• Work with customer service and customers to troubleshoot and resolve customer inquiries or concerns.
• Periodically review customer web sites to ensure product presentation conforms to Nison’s eCommerce guidelines.
• Maintain product catalog and makes all necessary additions/changes to product information.
• Working collaboratively with the digital & marketing team, graphic designers and external agencies, to assist with the planning and execution of campaigns, promotions, site enhancements/features & NPDs
• Coordinate briefing, setup, testing and deployment of campaigns, promotions, and product merchandising on the global websites
• Responsible for website copywriting including homepage, landing pages and blogs
• Analyse and report on performance of D2C channel including campaign and promotional performance, and make recommendations and implement changes to optimise performance
• Plan and coordinate monthly trade initiatives, promotions, and partnerships
• Support E-Commerce Manager in website content management including idea generation, briefing, execution and optimisation
• Produce & update content across websites including homepage, content landing pages, product landing pages & blog
• Undertake onsite testing (UAT) & QA checks for new website developments & deployments
• Analyze the market, and key competitors, and regularly provide the team with potential actionable insights and ideas
• Support the E-Commerce Manager in day-to-day tasks

Skills: Product Selection, Data Entry, Image Coordination, Pricing Verification, Customer Support, Product Catalog Maintenance, Campaign Coordination, Performance Analysis

• Experience in Ecommerce
• Experience with Shopify Plus with integration and understanding of all Shopify platform capabilities and functionalities responsible for operating the store
• Strong understanding of brand building and brand consistency
• Excellent Excel and Microsoft Office skills
• Hands-on knowledge of Google Analytics
• Clear and concise communication skills with proactive follow-up
• Highly analytical, data-driven individual
• Highly organized and detail-oriented
• Excellent at working as part of a team and collaboration
• Basic understanding of warehouse operations
• Flexibility and time management
• Be capable of working autonomously on perimeter while reporting regularly on progress
• Be rigorous, dynamic, and passionate about all things digital
• Have significant experience running business analysis using a wide array of BI tools and are capable of training yourself on new ones

Qualifications: BA in Business Administration with 3 Years of Experience

• Experience in retail ecommerce, ideally within the fashion, sports, or gaming industries
• Ability to work as a team as well as independently
• Passion for online shopping and new technologies.
• Working knowledge of internet platform product management
• Experience in Shopify
• Strong Microsoft Excel skills (primarily Excel), Basic HTML/CSS 
• Experience with Google Analytics and general understanding of ecommerce performance metrics
• Comfortable multi-tasking in a fast-paced environment while maintaining attention to detail
• Effective time management skills
• Pro-active, self-starter with an ability to identify issues and areas of opportunity
• Strong written and verbal communication skills
• Comfortable collaborating with multiple teams
• Experience managing vendor relationships

Qualifications: BA in Marketing with 2 Years of Experience

• eCommerce experience, preferably within a B2B and/or apparel business
• Strong collaborative skills with the ability to work with a diverse group of people
• Proficient in Excel, effective communicator
• Strong influence, collaboration, communication and organization skills
• Flexible and able to work with tight deadlines in a fast-paced environment
• Enthusiastic, positive energy and able to work well under pressure
• Detail-oriented team player
• Excellent problem-solving skills
• Ability to adapt to an ever-changing environment
• Experience in digital marketing
• Knowledge and understanding of QA processes, Google Analytics, and project management platforms
• Experienced in ecommerce/merchandising roles
• Positive attitude to interact and collaborate with the team

Qualifications: BA in Advertising with 4 Years of Experience

• Ecommerce website management experience.
• Experience working on a site with a large product catalog 
• Experience working on a consumer brand with passionate consumers
• Proficient with Google Analytics, MS Word, Outlook, PowerPoint, and Excel
• Interest in growing expertise and ability to self-learn on various eCommerce, marketing, and project management tools 
• Self-starter with high energy to meet the needs of a demanding business.
• Experience with project management and working cross-functionally
• Demonstrated ability to multitask and meet deadlines.
• Excellent written, verbal, and organizational skills and tenacity for follow-up and follow-through.
• Quick learner with strong attention to detail and a team-oriented attitude.
• Excellent communication and organizational skills
• Ability to foster collaborative and productive working relationships with all levels within the company and across multiple disciplines
• Knowledge of CMS, Console, BOND, Excel, Powerpoint, JIRA/Asana
• Ability to troubleshoot and be flexible in a fast-moving, multi-tasking environment with numerous deadlines

Qualifications: BA in Communication Studies with 3 Years of Experience

• Ability and interest in learning new eCommerce platforms, technologies, and processes
• Exposure to selling and/or marketing B2B products and services
• Proficient in Internet search techniques
• Outstanding organizational abilities and ability to multitask
• Self-starter with strong attention to detail
• Ability to exhibit accurate and detailed knowledge of the Company’s products and services
• High level of proficiency in Microsoft products, particularly Microsoft Excel
• Proficiency in Google products
• Experience with eCommerce and Third-Party Marketplace catalog management
• Photoshop or equivalent experience
• Reporting and Analytics experience
• Familiarity with Project management concepts
• Experience working in a fast-past environment and ability to respond quickly to changing business needs
• Proactive/self-starter and works well independently.
• Ability to think critically and solve problems.

Qualifications: BA in Information Technology with 3 Years of Experience

• Detail oriented, meticulous, and highly organized.
• Strong desire to learn best-in-class digital marketing and ecommerce practices.
• Advanced analytical skills with the ability to interpret and translate data into action.
• Advanced Excel skills 
• Experience with Google Analytics 
• Experience with ecommerce platforms such as Salesforce Business Manager and Shopify.
• Eager to work in a collaborative and fast paced environment.
• Ability to work efficiently with strong time-management skills.
• Analytical ability and a desire to learn from data.
• Problem-solving skills with the ability to implement effective solutions.
• Prior knowledge and/or interest in learning HTML
• Email marketing experience
• Strong spirit of initiative
• Proficiency in digital analytics

Qualifications: BA in Business Administration with 2 Years of Experience

• Rational decision-making, negotiating and influencing skills.
• An analytical work style. 
• Ability to work effectively on a team or independently. 
• Accountability, initiative, integrity and maturity are pre- requisites
• Ability to deal with huge ambiguous data sets coming out disparate systems and in tools and spreadsheets of several distributed teams
• Strong business and Financial acumen to convert a number analysis into a business story and having strong ability to articulate
• Ability to work with Spreadsheets for doing daily analysis. 
• Must be innovative, detail-oriented, experienced in highly visible/controversial projects
• Ability to work like a corporate Entrepreneur with minimum hand holding and defining the correct path for the team members and stakeholders surrounding the business to achieve results
• Ability to stay unbounded and do not restrict to the Job Description.
• Strong Self Conviction and passionate
• Excellent knowledge of MS Office applications, especially MS-Excel
• Knowledge of Magento 2

Qualifications: BA in Marketing with 3 Years of Experience

• Experience in ecommerce with knowledge of ecommerce principles and processes
• Marketing/Communications or other relevant degree would be advantageous
• Experience in retail marketing administration/coordination, preferably within the fashion industry
• Experience in Magento
• Strong administration skills and high attention to detail
• Strong focus on developing and sustaining collaborative and productive relationships
• Creative, innovative and think differently in dealing with both opportunities and issues
• Organised and efficient, with a strong focus on achieving results
• Strong, clear and concise communicator
• Can demonstrate good English comprehension and excellent communication skills
• Previous experience in ecommerce ideally using Shopify
• Microsoft Office suite experience, especially excel
• Photoshop experience advantageous, to edit and create content
• Can-do attitude, flexible

Qualifications: BA in Advertising with 2 Years of Experience

• Familiarity with web technology and ability to modify HTML
• Highly organized and highly attentive to detail and accuracy
• Thoroughness in executing tasks and communicating status
• Able to multi-task, work independently and interact effectively cross functionality to get necessary information and assets
• Strong written and verbal communication skills
• Ability to perform repetitive tasks with a high degree of accuracy
• Experience with Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Experience in an e-Commerce role
• Good teamwork, collaboration, networking skills
• Communication skills and Initiative to learn and add value
• Able to speak Mandarin
• Have managed at least one product that has a bestseller tag on Amazon.
• Experience selling products on Amazon, Flipkart and other e-commerce channels.
• Detailed knowledge of all reports: Inventory, Business, Advertising etc.

Qualifications: BA in Communication Studies with 4 Years of Experience

• Experience working in Salesforce Commerce Cloud Business Manager
• Experience working in CoreMedia Content Management tool (or similar)
• Experience working in Salesforce Service Cloud
• Strong experience with HTML, CSS and XML
• Proficient in Photoshop, JIRA, Adobe Analytics, Microsoft Excel
• Salesforce Commerce Cloud (SFCC) Business Manager experience 
• JIRA ticketing system experience 
• Basic HTML, CSS and XML knowledge 
• Extremely well organized and able to manage multiple tasks, priorities and stakeholders with ease
• Excellent attention to detail and quality of work
• Must be able to thrive in a deadline-driven, rapidly changing environment
• Pro-active and results orientated
• Self-motivated, analytical and structured approach to tasks
• Quick learner and adapt to a professional and high-performance work environment

Qualifications: BA in Information Technology with 1 Year of Experience