Job Summary: 

• Generate and update the eCommerce portal and products
• Manage web-based commerce configuration, inventory, and parameters
• Plan, define and implement portal changes and functional improvements
• Maintain and update product pricing based on customer needs
• Investigate and report any operational/technical issues that may arise on the portal website
• Create and edit product photography and content for display on the portal website
• Build and maintain strong relationships with internal teams and business units, promptly respond to inquiries and collaborate with key stakeholders to resolve issues on time
• Work closely with  Marketing Team to ensure goals and initiatives are being met and are in alignment with the Trace3 brand
• Participate in the development and implementation of marketing campaigns and eCommerce strategies.
• Taking visually appealing product photos
• Responding to customer service inquiries, keeping ratings high, soliciting feedback ratings
• Working closely with warehouse operations and logistics teams to make sure inventory is up to date and shipments leave on time
• Providing regular updates to warehouse teams on daily order forecasts
• Developing forecasts across international markets, analyzing sales trends and how differ by geo
• Testing & reporting across shipping offering
• Supporting Senior manager across promotional forecasting & planning

Skills on Resume: 

• eCommerce Management (Hard Skills)
• Product Photography (Hard Skills)
• Pricing Strategy (Hard Skills)
• Relationship Management (Soft Skills)
• Problem-Solving (Soft Skills)
• Collaboration (Soft Skills)
• Communication (Soft Skills)
• Marketing Campaign Development (Hard Skills)

Job Summary: 

• Implement promotions making the promo codes work in Shopify
• Build landing page content for promotions in Shopify
• Build/Test/Send account and consumer emails in Klaviyo
• Manage digital agency to drive GLOWBIOTICS results
• Creates and edits email templates and landing pages (HTML) that adhere to HTML best practices
• Develops consistent brand experience across digital platforms
• Creates email reporting dashboards analyzing campaign performance to provide performance transparency to the Marketing team and stakeholders and drive actionable recommendations
• Work with the creative department to update the website for specific product launches, sales, etc.
• Review sales data and inventory daily to optimize returns management
• Work with  Director of SEO and lead developer to improve website load speed, UX, and overall mobile responsiveness and execute what needs to be done
• Discover and manage new Shopify apps as well as work alongside Shopify app developers to debug app-related issues
• Stay current with new advances in search engine marketing, and the competitive landscape
• Perform A/B testing to increase the efficiency of managed email campaigns to attract targeted demographic, increase leads/conversions, expand reach or other goals
• Set quarterly goals and objectives, while maintaining standard KPIs
• Creating and optimizing listings
• Monitoring and optimizing listings rankings and performance (keywords, SEO, research)
• Improving overall workflow and performance by researching and integrating 3rd party analytics tools, developing own tools, and working with an in-house developer

Skills on Resume: 

• Shopify Management (Hard Skills)
• HTML/CSS Programming (Hard Skills)
• Email Marketing with Klaviyo (Hard Skills)
• A/B Testing (Hard Skills)
• SEO and UX Optimization (Hard Skills)
• Data Analysis (Hard Skills)
• Project Management (Soft Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Maintaining, iterating on, and streamlining systems for adding and tracking new inventory.
• Correspondence with vendors, including producing purchase orders and invoices.
• Ensuring the prompt photography of each new style received by Switch.
• Light bookkeeping and data entry.
• Organizing digital assets, including product images on Google Drive.
• Uploading new pieces, including images and writing product descriptions, to the website as quickly as possible.
• Communication with shipping servicers and other related stakeholders.
• Organizing and filing eCommerce-related documents (digital and physical).
• Processing and fulfilling returns to vendors.
• Provide weekly and monthly reports on purchasing and product upload progress.
• Access to internal/external tech tools and developers
• Involved in building up  e-commerce presence, B2C marketing, and customer service.
• Exposed to many other areas of the business, such as warehouse management, innovative recycling technologies, sustainability, business development and strategy, and software and product development.
• Supporting the E-Commerce Manager with sales support on various websites such as Amazon.com, Walmart.com and Ebay.com
• Responding to inbound calls, email and live chat in a timely and thoughtful manner
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Processing all orders submitted through web/phone/and other methods into internal database

Skills on Resume: 

• Inventory Management (Hard Skills)
• Vendor Communication (Soft Skills)
• Data Entry and Bookkeeping (Hard Skills)
• Digital Asset Organization (Hard Skills)
• eCommerce Platform Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Report Generation (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Autonomously produce business dashboards on a weekly and monthly basis
• Decide what KPIs to follow to reach business objectives and update them to reflect market or strategy changes
• Issue recommendations based on these analyses, and manage the associated projects
• Maintaining and improving the website's Conversion Rate
• Keep the site up to date, particularly by monitoring incoming stock and synchronizing products publication accordingly
• Autonomously collaborate with local retail merch and central eCommerce teams on product releases/publication calendar
• Decide what category to develop and produce according to the Merchandising plan
• Train and supervise recess assisting in maintaining the website up to date
• Manage the local eCommerce performance budget with the Agency to deliver the expected ROI.
• Make proactive arbitrations
• Maintain the local commercial calendar, coordinate with the central marketing teams to keep it up to date, and brief local teams about upcoming activations
• Supervise and implement global branding campaigns by liaising with the local agency and the central marketing team.
• Be proactive in adapting global guidelines to the need of the local market, particularly in terms of ROI
• Assisting other members of the team / other teams to achieve subsidiary level objectives
• Serve as second support for all Customer Service needs and Logistic operations
• Play a key part in making sure useful devices continue to get reused by new owners.
• Support  B2C growth across the key eCommerce platforms use to resell refurbished electronics - Amazon Renewed, Blackmarket, eBay, and Shopify.

Skills on Resume: 

• Dashboard Creation (Hard Skills)
• KPI Analysis (Hard Skills)
• Project Management (Soft Skills)
• Conversion Rate Optimization (Hard Skills)
• Inventory and Content Management (Hard Skills)
• Collaboration and Coordination (Soft Skills)
• Budget Management (Hard Skills)
• Training and Supervision (Soft Skills)

Job Summary: 

• Be leading e-commerce efforts across all marketplaces.
• Be expected to oversee and manage the operational aspects. 
• Keeping track of Orders and aligning dispatches, Inventory Reconciliation, Inventory Planning, Shipping, Tracking Installation by coordinating with Partners and QC metrics.
• Be working with multiple team-members acorss different depratments and external agencies to accomplish goals.
• Overseeing advertising campaigns, tracking  reviews and ratings, evaluating what deals and offers to run, looking at inventory reports and shipping plans, managing relationships with partners, figuring out ways to increase conversion rate, tracking the best-seller rankings, mentoring the team, and whatever else that is needed to get the job done.
• Responsible for building, maintaining and updating all online sales channels
• Taking product photographs of products and using photoshop to retouch images for online usage
• Adding product images to the website, creating product descriptions and adding pricing
• Promoting products via social media channels including Facebook & Instagram amongst others
• Monitoring and updating the online stock inventory system across all product channels
• Working closely with the trading and marketing team 
• Drive traffic to the website and other channels using effective marketing campaigns and influencers to drive sales
• Monitoring all sales channels to ensure that are operating effectively and making changes to the product pricing, descriptions and imagery to increase sales
• Manage weekly sales reporting for the ecommerce business, sharing performance against forecast
• Work with supply chain team to manage weekly inventory replenishment & OOS status
• Support buying process working closely with Senior Manager
• Coordinating product launches by providing all necessary details, pricing, monitoring DC availability etc

Skills on Resume: 

• eCommerce Management (Hard Skills)
• Logistics Coordination (Hard Skills)
• Campaign Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Partnership Management (Soft Skills)
• Conversion Optimization (Hard Skills)
• Content Creation (Hard Skills)
• Sales Analysis (Hard Skills)

Job Summary: 

• Process incoming E-Commerce orders from various platforms in a timely manner, balancing accuracy and speed.
• Ensure the prompt resolution of customer issues/problems/requests through troubleshooting, research and data compilation via telephone, email and internet.
• Balance a dynamic workflow during sales promotions including the Christmas/New Year shopping season and any mid-year promotions. 
• Manage and file damage claims in a timely manner while working with the shipping department to ensure claims are processed and paid.
• Periodic audit of fulfillment policies to ensure Lamwork customers are the beneficiaries of current “best practices.”
• Review, process, and coordinate customer returns, providing a quick and inexpensive resolution by scheduling pick ups, providing service information, the tracing of shipments, identification of problems and agreeable resolutions.
• Take ownership of the customer experience and proactively seek and identify improvements to the order entry, shipment, fulfillment and returns processes while working with different departments to ensure cohesion with the company broad goals.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Assist the E-Commerce and Digital Marketing teams with various tasks 
• Providing vital support to the ECommerce Manager with day-to-day site maintenance
• Assisting with site updates, for example: QA testing content and design changes, setup of online promotions
• Maintaining and updating the email promotion schedule, assisting with email setup, testing and deployment
• Monitoring the site to proactively identify potential issues and opportunities for growth
• Performing competitive research and staying abreast of ECommerce and industry trends and best practices
• Liaising with the Marketing, Education, Salon, Web Development and Customer Service teams as needed to optimize the customer experience and meet website objectives, may also interface with outside vendors
• Supporting the ECommerce Manager 

Skills on Resume: 

• Order Processing (Hard Skills)
• Customer Support (Soft Skills)
• Workflow Management (Soft Skills)
• Claims Management (Hard Skills)
• Policy Auditing (Hard Skills)
• Returns Coordination (Hard Skills)
• Process Improvement (Soft Skills)
• Complaint Handling (Soft Skills)

Job Summary: 

• Maintain, update, modify, and edit products in Shopify including product images, weights, categories, vendors, specifications, and inventory.
• Assist in preparing products to go live on the site twice monthly, including writing product descriptions, uploading imagery, crafting alt text, meta descriptions, tagging appropriately, etc.
• Thorough QA for all products prior to live date, ensuring all product pages are proofread, previewed, and functioning properly.
• Maintain product collections to ensure accuracy across all categories
• Troubleshoot any issues pertaining to the site with relation to pricing, imagery, content, etc.
• Photoshop imagery as needed for consistent site photography
• Maintain assets in Dropbox for all product photography including accurate file structure and naming (by SKU).
• Assist in the maintenance of the photo shot list for product and lifestyle imagery, ensuring product is pulled and available for product photoshoots and update status once photographed and online.
• Manage product photography shoots weekly including vintage photoshoots and relevant information (measurements, materials and product information)
• Merchandise product across all collections weekly based on weekly analytics
• Maintain color asset library, adding new assets 
• Monitor products in shopify, removing and deleting one-off items as sold.
• Maintain and support online pillow uploading and accuracy.
• Provide, track and analyze business performance using a variety of data sces, with the ability to deliver insights and action plans for improvement.
• Proactively communicate and collaborate with internal teams to execute functional requirements
• Stay up-to-date with current and developing eCommerce trends, research, and competitive landscape

Skills on Resume: 

• Shopify Management (Hard Skills)
• Content Creation (Hard Skills)
• Quality Assurance (Hard Skills)
• Troubleshooting (Hard Skills)
• Photo Editing (Hard Skills)
• Digital Asset Management (Hard Skills)
• Photoshoot Management (Hard Skills)
• Merchandising (Hard Skills)

Job Summary: 

• Support Marketing, Digital, Technical, and merchandising teams to launch site content and products
• Daily QA of sites to ensure accuracy and functionality, identifying and correcting errors to ensure the seamless customer experience
• Open tickets with support and participate in on-site testing.
• Partner with Site Experience to build and maintain site content for CA eCommerce websites, including updating the homepage, landing pages, and navigation within the website platform
• Update content during product launches or promotional events a few times per season outside typical working hs
• Implement SEO best practices, including content structure, meta tags, and alt tags
• Partner with Site Merchandising on category set up and maintenance as well as visual merchandising execution based on storytelling and inventory levels
• Upload seasonal buys into production information management
• Assist in outlining and creating training documentation for internal processes
• Weekly and ad-hoc reporting referencing Google Analytics, ContentSquare, and Dashboard
• Act as support for eCommerce team with various projects or programs/vendors
• Assist with administrative tasks such as invoice processing
• Work directly with leadership to identify and prioritize opportunities and risks associated with tasks, serving as a liaison to ensure that organizational goals are met
• Manage all day-to-day administrative tasks associated with eCommerce platforms including but not limited to Target.com, Walmart.com, Kroger.com, Thrive Market, Gopuff, Weightwatchers.com, Boxed.com, Instacart, Doordash and other Retailer.com sites
• Manage and ensure accuracy of catalog and product data, including pricing, images, product descriptions, availability
• Assist with oversight of eCommerce operations/fulfillment in coordination with the Customer Service team to effectively manage supply and account orders to ensure accurate forecasting and consistent in-stock levels

Skills on Resume: 

• Content Management (Hard Skills)
• Quality Assurance (Hard Skills)
• SEO Implementation (Hard Skills)
• Visual Merchandising (Hard Skills)
• Data Analysis (Hard Skills)
• Project Support (Soft Skills)
• Administrative Management (Hard Skills)
• Stakeholder Liaison (Soft Skills)

Job Summary: 

• Work closely with the Ecommerce Manager to own and deliver against ambitious ecommerce performance goals
• Ensure that the nuts and bolts of  ecommerce operation are working seamlessly for the customer: from product photography and copy upload to fulfilment processes and customer service
• Work with ecom manager for weekly remerchandise of the website in line with best selling products, the marketing calendar and product stock levels. 
• Produce and create edits in line with calendar.
• Preparing suggestions for a weekly stock replenishment, and styles to be removed from trading.
• Working with 3rd -party drop shippers to ensure have all the assets and information need to maximize sales through  channel and to reduce return rates.
• Manage product upload deadlines in line with the event calendar. 
• Supervise and support ecommerce assistant with the task.
• Support with products uploads onto the website, resize images, and ensure products are presented and categorized to provide the best customer experience and drive sales.
• Ensure products gain required exposure across the site in a creative and commercial manner.
• Accurately upload and maintain product page information including product images, product descriptions, product codes, SEO descriptions, tags (collections, categories and brands) etc
• Be the key contact point for escalating complex customer care issues. 
• Support ecommerce assistant with complex customer care queries.
• Responsible for closely monitoring and approving returns. 
• Work closely with fulfilment partner and flag any delays or issues.
• Support with the marketing of  ecommerce sites/products, across email, social and press, conduct robust assessments of marketing ROI to continually improve campaign performance.
• Continuously optimize ecommerce websites and marketing to maximize conversion and ATV.
• Support with ad hoc e-commerce-related queries from other departments in the business.

Skills on Resume: 

• eCommerce Coordination (Hard Skills)
• Fulfillment Management (Hard Skills)
• Merchandising Strategy (Hard Skills)
• Content Production (Hard Skills)
• Inventory Planning (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Customer Support (Soft Skills)
• Team Supervision (Soft Skills)

Job Summary: 

• Upload of all site content and products based on marketing and product launch calendars.
• Coordinate all web images including folder organization of product uploads.
• Assist with QA of all on-site dev initiatives.
• Partner with lead buyer on managing and maintaining vendor relationships and product logistics such as but not limited to keeping dropship lead times up-to-date and accurate as well as negotiating volume discounts 
• Provide support for miscellaneous web & buying projects including select reporting to inform and drive buying decisions.
• Execute and review merchandise presentations on-site to ensure the categorization, imagery, copy, pricing, and tags are accurate.
• Work with marketing manager on various marketing tasks.
• Help plan product collections, pages, content updates, and featured shops based on inventory needs and marketing priorities.
• Assist with the promotional set-ups including aligning site features with email and promotional calendar. Partner with the Sales team to help improve the customer jney both online and offline.
• Support both Marketing & Sales team members in tasks and projects
• Day-to-day management of SalesForce Commerce Cloud platform
• Support site operations/maintenance & execute new product launches and initiatives (including and not limited to publishing approved images, copy, product features, technical specifications and on-page content)
• Maintain animation calendars and reports
• Partner closely with cross-functional marketing teams to execute on important initiatives and messaging resulting in greater value delivered as a strong brand voice
• Maintain  dotcom platform as a Digital Flagship to effectively tell  brand story
• Keep abreast of digital trends and innovation to recommend new digital initiatives

Skills on Resume: 

• Content Management (Hard Skills)
• Image Organization (Hard Skills)
• Quality Assurance (Hard Skills)
• Vendor Management (Hard Skills)
• Reporting and Analytics (Hard Skills)
• Merchandise Review (Hard Skills)
• Marketing Support (Soft Skills)
• Platform Management (Hard Skills)

Job Summary: 

• Manage and grow B2C business
• Manage and plan content on the website and communication plan (CRM)
• Define and support implementing a loyalty plan taking into consideration CRM strategy
• Constantly focus on improving the customer experience on the website, and think of new implementations and enhancements to be implemented
• Coordinate and manage external agencies and suppliers
• Analyze and provide insights around site traffic and ecommerce KPIs with GA and BI systems
• Assure brand and products are correctly represented online with a continuous customer centric strategy and in line with brand value and communication strategy
• Manage and check on budgets and forecasting by country
• Create A/B tests and other activities to always improve CR
• Identify opportunities to drive traffic in collaboration with Digital Media team
• Collaborate to achieve a successful SEO strategy in collaboration with digital team
• Monitor ecommerce Stocks, and work on forecasting with planning department
• Work closely with the NAM Ecommerce team on website testing, checking links, placing test orders, ensure orders reach on time, flag any issues / bugs and raise tickets in JIRA
• Carry out user associated testing on new e-store functionality and report all issues, bugs and performing UAT 
• Support site merchandising specialists with adhoc projects in Salesforce including categorization, content audit / clean up, etc.
• Support with monitoring customer feedback and work with ecommerce & operations team resolving issues in a timely manner.
• Assist the Director, of Ecommerce with any ad-hoc time sensitive projects in Q4.

Skills on Resume: 

• B2C Management (Hard Skills)
• Content Planning (Hard Skills)
• CRM Strategy (Hard Skills)
• Agency Coordination (Soft Skills)
• Data Analysis (Hard Skills)
• Budget Management (Hard Skills)
• A/B Testing (Hard Skills)
• SEO Collaboration (Hard Skills)

Job Summary: 

• Leading the development of the company website, managing changes to the structure, design and platform with the external web development team - daily and project management
• Managing content, creating accurate and engaging copy for new products and ranges, ensuring regular home page updates
• Delivering marketing strategy for e-commerce by liaising with  e-commerce partners, ensuring KPIs met
• Responding to sales queries generated from website
• Pro-actively engaging customers via live chat & telephone
• Managing database of contract/interior design clients
• Developing a multi-channel marketing and promotions calendar and delivering a regular e-newsletter programme
• Designing marketing material for exhibitions & visual display
• Responsible of the setup, testing and activation of new and seasonal products and content on the website and native APP
• Ensuring eCommerce website and native APP deliver the best-in-class user experience to existing and prospect members
• Drive the execution of campaign operations, providing project support to all relevant stakeholders to ensure adherence to globally defined guidelines & optimization of the digital customer experience.
• Analyze data and feedback on promotional programs performance
• Lead for all Creative projects relating to E-Commerce visuals
• Support project management of ecomm enhancements in cooperation with the HQ team 

Skills on Resume: 

• Web Development Management (Hard Skills)
• Content Creation (Hard Skills)
• Marketing Strategy (Hard Skills)
• Customer Engagement (Soft Skills)
• Database Management (Hard Skills)
• Multi-channel Marketing (Hard Skills)
• Material Design (Hard Skills)
• Data Analysis (Hard Skills)