Job Summary: 

• Assist with maintaining and updating the website and 3rd platform content.
• Ensure smoothness in the order management process.
• Address problematic product listings successfully.
• Liaise with the warehouse to ensure consistency in orders.
• Provide excellent customer support and address incidents and queries via email, telephone and chat.
• Data entry in different including adding new listings to eCommerce platforms and website.
• Support with the management of online product catalogue and content pages
• Upload new content on Homepages, Blogs, Navigations
• Update product imagery, format/edit descriptions, ensure all relevant details and attributes are displayed, merchandise
• Manage housekeeping of the Magento platform and content
• Ongoing inventory management: Supplier Stock Invoice entry, Review Out Of Stock items, Debtors, Weekly sales reporting, New Products set up / photography.
• Order confirmation to clients including payment process (manual order only)
• Understand the market and become familiar with competitor products and pricing to ensure are offering the best value whilst maintaining a fair margin return

Skills on Resume: 

• Content Management (Hard Skills)
• Order Management (Hard Skills)
• Customer Support (Soft Skills)
• Data Entry (Hard Skills)
• Catalogue Management (Hard Skills)
• Web Publishing (Hard Skills)
• Inventory Management (Hard Skills)
• Sales and Reporting Analysis (Hard Skills)

Job Summary: 

• Day to day order processing of Electronic sale orders from all sources
• Sales order picking and packing
• Maintain and add pictures to Merlin/EBAY etc for listings
• Maintain and post social media content for all companies
• Ensure the highest levels of customer service are maintained.
• Assist in facilitating samples and product availability between Merchandising, Vendors, and Imaging
• Partner with eCommerce team to strategize driving items, brands, categories and events to meet sales goals.
• Review metrics and leverage previously successful eCommerce techniques
• Reviews sales and participates in generating recaps to determine if changes are necessary, refreshing pages
• Identify new and innovative selling methods.
• Learning and applying platform and category best practices
• Maintaining product data integrity and consistency across all business platforms (product and category master data)
• Uploading new SKUs, pricing and promotions into Product Master Data systems
• Responding to product related queries from the sales team and customers

Skills on Resume: 

• Order Processing (Hard Skills)
• Inventory Management (Hard Skills)
• Content Management (Hard Skills)
• Social Media Management (Hard Skills)
• Customer Service (Soft Skills)
• Sales Strategy Development (Soft Skills)
• Data Analysis (Hard Skills)
• Product Data Management (Hard Skills)

Job Summary: 

• Responsible for enrichment, upload and maintenance of all new and existing products on the site
• Working with the digital marketing agency to write product copy
• Keeping up to date with the intake plan and always looking ahead to anticipate any movement to planned product launch dates
• Working closely with photography, marketing, and buying teams to assist in planning and smooth running of the e-commerce photoshoots
• Support preparing the eCommerce product shoot, compiling the shoot list and working with buying teams to ensure correct samples are available
• Ensure images are back from retouch in a timely manner, and images are signed off with buying team from a colour/fit perspective
• Ensure all products are assigned to the relevant category pages and site filters/refinements are correct
• Merchandising the New In pages to best showcase product to customers
• Updating the team regularly on new product launches and replenishment deliveries
• Provide support to the e-commerce trading team
• Provide support for online buying guides and other online content
• Supporting reporting and analysis of product performance
• Supporting new site launches and testing new site features, email and landing page testing
• Creation and merchandising of curated product listings e.g. trend edits, gift guides
• Ad hoc research of competitor online activity where relevant

Skills on Resume: 

• Content Management (Hard Skills)
• Copywriting Collaboration (Hard Skills)
• Project Management (Soft Skills)
• Team Coordination (Soft Skills)
• Quality Control (Hard Skills)
• Category Management (Hard Skills)
• Product Merchandising (Hard Skills)
• Performance Analysis (Hard Skills)

Job Summary: 

• Updating, improving and optimising Shopify website, pages and product listings across B2B and D2C platforms
• Tracking visitor behaviour by analyzing Google Analytics data
• Improving site flow and categories to offer the best possible user experience
• Creating, editing, optimising and uploading product images
• Analysing data and suggesting ways to improve the website design and usability
• Installing and updating Shopify apps
• Working with outsourced web development coders to ensure all updates are managed effectively
• Reporting of website, product and digital marketing performance
• Taking feedback from the wider MOXON team and customers to implement new changes and functionality
• AB Testing to increase conversion rate and AOV
• Working with photographers to ensure have the best possible images and videos for the site
• Creating and improving product descriptions that sell
• Updating site content, copy, images and banners based on marketing campaigns

Skills on Resume: 

• Website Optimization (Hard Skills)
• Google Analytics Analysis (Hard Skills)
• User Experience Design (Hard Skills)
• Image and Video Editing (Hard Skills)
• Data Analysis (Hard Skills)
• Project Coordination (Soft Skills)
• Feedback Integration (Soft Skills)
• Copywriting (Hard Skills)

Job Summary: 

• Liaising with buying and suppliers to collate product information
• Uploading and defining products online, ensuring that they are search-friendly to users so are able to access the products with ease.
• Onsite digital merchandising, supporting the set up of landing pages and the categorization of product pages.
• End-to-end customer service management including providing an excellent customer experience via phone, LiveChat, and Zendesk.
• Ensuring all queries are addressed and resolved promptly. Provide ongoing customer feedback with management and suggest improvements
• Oversee daily order dispatch with stores and 3PL, ensuring all orders are dispatched in a timely manner, management of all returns and exchanges.
• Review processes and suggest improvements to a structure 
• Liaise with stores, 3PL, and freight partners to investigate stock or order issues
• Assist the digital team with on-site content on a needs basis including but not limited to online merchandising, homepage, category page changes, and product upload.
• Working closely with the MOXON team to ensure any technical issues with the website can be resolved as quickly as possible

Skills on Resume: 

• Product Information Management (Hard Skills)
• Digital Merchandising (Hard Skills)
• Customer Service Management (Soft Skills)
• Problem Resolution (Soft Skills)
• Logistics Coordination (Hard Skills)
• Process Improvement (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Content Management (Hard Skills)

Job Summary: 

• Providing exceptional customer service via email, phone, and social media
• Dispatch of online orders (liaise with the Distribution Centre and customers)
• Providing and maintaining reports on fraud, cancellations, returns, and reasons for refunds.
• Generate, update, and implement website and social content (products, promotions, content)
• Create visual collateral designed 
• Organizing products to be shot - best sellers for press & in line with what has been ordered. 
• Make sure these are consistent and high quality.
• Assisting in E-Commerce Model & Content shoots.
• Compiling and monitoring retail selling performance reports and customer activity analysis.
• Drive sales, customer acquisition, retention, and profitability.
• General admin and updating of internal systems.
• Processing and packing orders and returns for Bernard's Website and Farfetch
• Image sourcing for social media and website banners
• Saving and re-sizing product images
• Writing product descriptions for website
• Ensure that price lists are kept up to date on a regular basis

Skills on Resume: 

• Data Management (Hard Skills)
• Systems Understanding (Hard Skills)
• Website Optimization (Hard Skills)
• SEO and Digital Marketing (Hard Skills)
• Problem Solving (Soft Skills)
• Communication (Soft Skills)
• Initiative (Soft Skills)
• Multi-tasking (Soft Skills)

Job Summary: 

• Uphold the relevance of all website data and content on B2C and B2B websites.
• Products’ visual presentation, technical information, prices, stock, translations, etc.
• Quickly understand the various systems used to create products and efficiently manage the catalog.
• Performing various website checks to anticipate and help resolve issues.
• Instrumental in the commercial success of the website, by managing back-in-stock notifications, and optimizing the sales potential of power SKUs through the merchandising of PLPs, up-sells, cross-sells, and Flowbox.
• Support initiatives that aim to increase traffic to the site and enhance user experience, which ranges from helping with SEO strategy to the implementation of marketing campaigns.
• Expected to make recommendations to improve the user / transactional journey.
• Writing Alt Tags and helping with SEO (Search Engine Optimisation)
• Preparing and managing stock to be shot at the Farfetch production studio for online photography.
• Assisting on the shop floor when necessary and helping with deliveries
• Creating and managing product listings including uploading images and copywriting
• Managing the social media accounts (Facebook and Instagram)
• Process orders from multi-platform e-commerce such as website, amazon, eBay, and websites
• Maximize customer engagement via online presence including email and live chat

Skills on Resume: 

• Data Management (Hard Skills)
• Systems Understanding (Hard Skills)
• Website Optimization (Hard Skills)
• SEO and Digital Marketing (Hard Skills)
• Problem Solving (Soft Skills)
• Communication (Soft Skills)
• Initiative (Soft Skills)
• Multi-tasking (Soft Skills)

Job Summary: 

• Update the product range and descriptions on the website using WordPress, keeping up to date at all times including sourcing appropriate imagery to showcase the products being sold
• Ensure excellent product knowledge and the ability to portray benefits in written copy as necessary, as well as ability to undertake own in-house photography of the company plants
• Visually merchandise website for commercial needs, using promotional modules available through the content management system
• Manage online customer reviews content
• Work closely with the buying team for product information and availability, and the company nursery team for plant availability
• Work closely with the marketing team to implement best practice SEO for online products and categories
• Complete any admin required for the smooth running of the company 
• Look for opportunities to maximise the effectiveness of the company, and assist with website development projects to enhance the online experience
• Assist the Online Retail Operations Manager as required to deliver the overall ecommerce strategy
• Review site and amend anything that is not in line with brand guidelines
• Adhere to eCommerce best practices
• Fully test pages before being sent for approval across devices

Skills on Resume: 

• Copywriting (Hard Skills)
• Photography (Hard Skills)
• Visual Merchandising (Hard Skills)
• SEO Implementation (Hard Skills)
• Team Collaboration (Soft Skills)
• Administrative Management (Hard Skills)
• Strategic Development (Soft Skills)

Job Summary: 

• Support the category management team to maximize brand and category sales to achieve the sales plan.
• Visual Merchandise product grids with supporting tools and validating proper displays within key web stores.
• Manage ROCS task lists and Buyer Worksheets for all new items crossing the site.
• Initial Categorization, Attribution, and Matrixing of all products
• Set up the initial TS item check list for corresponding divisions
• Validate product page integrity (images, videos, swatches, etc.) and links. 
• Work with Imaging, Merchandising, Legal, or PI for necessary updates.
• Assign related items and cross-sells, curate and fill web stores to support marketing priorities
• Assist with tactical brief submission 
• Submit transfers for Customer Product Reviews
• Process videos into the DMS tool and ensure are properly loaded to the product detail page and/or HSN Now.

Skills on Resume: 

• Category Management (Hard Skills)
• Visual Merchandising (Hard Skills)
• Task Management (Hard Skills)
• Product Categorization (Hard Skills)
• Quality Assurance (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Content Curation (Hard Skills)
• Digital Media Management (Hard Skills)