Published: Nov 19, 2024 - The Digital Transformation Manager is responsible for growing marketing technology platforms across the group, creating go-to-market plans, and enabling local teams with the skills and resources needed to deliver projects successfully. This role also involves managing client relationships, driving digital transformation within the organization, and identifying valuable opportunities to grow the business. Additionally, this position evaluates and recommends digital technologies to improve operational efficiency and service levels, ensuring the company's digital strategy and roadmap align with growth objectives.

Tips for Digital Transformation Manager Skills and Responsibilities on a Resume
1. Digital Transformation Manager, Spartan Light Metal Products, St. Louis, MO
Job Summary:
- Provide technical management for all phases of the system development and implementation process including analysis, design, configuration/development and testing for the Total Rewards applications in an environment of diverse and complex development platforms
- Manage multiple transformation projects, working closely with Business and IT stakeholders to identify and translate complex business requirements into tactical resolutions
- Manage relationships with clients, ensuring high standards and quality of technical solutions, keeping abreast of latest technology developments
- Understand the service offered by solutions, including recurring business-critical processes
- Oversee the creation and maintenance of appropriate project documentation including design, configuration and end-user training guides
- Accountable for the effectiveness, quality and timeliness of project design decisions and how easily these solutions can be implemented
- Provide comprehensive consultation to both client and IT management and staffs at the highest technical level on all phases of the project development cycle
- Advise and support C-level executives of bank and insurance companies
- Lead and deliver large and complex multidisciplinary programs
- Improve operational efficiency by rethinking customer processes and experiences to meet new expectations.
- Accelerate innovation and synergies with FinTechs
- Participate in the development of the clients’ service offering and contribute to its expansion into the market
- Maintain relations with clients and the financial services community in general
- Manage project teams and coaching of staff members.
Skills on Resume:
- Technical System Development (Hard Skills)
- Project Management (Hard Skills)
- Client Relationship Management (Soft Skills)
- Documentation Expertise (Hard Skills)
- Industry Knowledge (Hard Skills)
- Team Leadership (Soft Skills)
- Process Improvement (Hard Skills)
- Strategic Market Development (Soft Skills)
2. Digital Transformation Manager, Hitachi Digital Services, Ho Chi Minh City, VN
Job Summary:
- Growing marketing technology platforms across the group
- Formulating go-to-market business plans with individual country leads.
- Setting up sales and estimation processes to ensure completeness in solution and pricing within markets served.
- Enabling local country teams with the right skills to deliver projects sold.
- Include on-the-job training as well as filling resource gaps through recruitment.
- Developing, managing and growing client base by building strong relationships with clients.
- Playing the role of the project sponsor and QA for sold projects to ensure client satisfaction.
- Working with Global Clients to forecast and grow resources in key growth areas to ensure proper resource deployment in the required domain/system areas.
- Identifying valuable new opportunities for the company.
- Playing a key role in developing and implementing the growth strategy for the company.
- Oversee and be accountable for the company's digital strategy and roadmap
- Drive digital transformation within the organization
- Identify new digital business needs and develop fit-for-purpose digital solutions in terms of operational efficiency and improved service level
- Evaluate and recommend digital technologies that will benefit/maximize returns for the business
- Stay abreast with digital trends, best practices and knowledge-sharing
Skills on Resume:
- Marketing Technology Growth (Hard Skills)
- Business Plan Formulation (Hard Skills)
- Sales Process Setup (Hard Skills)
- Team Training (Soft Skills)
- Client Relationship Management (Soft Skills)
- Project Quality Assurance (Hard Skills)
- Digital Transformation Leadership (Hard Skills)
- Opportunity Identification (Soft Skills)
3. Digital Transformation Manager, Bosch Group, Ho Chi Minh City, VN
Job Summary:
- Seek new customers and get the opportunity to introduce services
- Analyzing requirements and creating proposals to present solutions.
- Understanding competitors and bidding prices to win the project
- Manage project overall (proposal, project plan, resource allocation, cost allocation)
- Support project team to develop
- Support the interview and analysis of the current business process and related document
- Support in creating the overall project plan
- Negotiate with clients, estimate manpower, and resource cost
- Support team members about DX techniques including RPA
- Recommend technical solutions to project members
- Know how to communicate between staff and superiors
- Understand the Expectation Framework to evaluate project member
- Support the Career Development Plan of each member
- Promote the use of digital tools and conduct digital training/learning
- Build and develop in-house digital capabilities
Skills on Resume:
- Customer Acquisition (Soft Skills)
- Proposal Development (Hard Skills)
- Competitive Analysis (Hard Skills)
- Project Management (Hard Skills)
- Team Support and Development (Soft Skills)
- Business Process Analysis (Hard Skills)
- Negotiation and Cost Estimation (Soft Skills)
- Digital Capability Building (Hard Skills)
4. Digital Transformation Manager, Publicis Groupe, Ho Chi Minh City, VN
Job Summary:
- Implement digital-related vision, strategies, processes & KPIs with the country leadership team
- Lead cross-business/functional teams in Japan organization to achieve strategic digital transformation objectives ( Project management )
- Provide technical advice/solutions to business/functional teams based on business needs and preferences, including vendors' recommendations, assessments, and selection.
- Often provide post-installation and integration support to them.
- Lead internal digital change management through various programs
- Interact with country leadership team closely and engage in key projects
- Collaborate with experts globally
- Play an active role in digital collaboration with XXX entities and external parties
- Main point of contact/coordination with XXX digital team
- Maintain budget of the department
- Implementation and coordination of (international) digital projects, implementation of cloud-based e-POS systems, eCommerce and digital communication channels.
- Be responsible from A to Z, from idea and analysis, setting up a business case and testing to implementation and administration.
- Optimize the operational back-office processes in production, staffing, and supply chain as related to / impacted by these projects.
- Take on a piece of business analysis and advise the stakeholders on needs.
Skills on Resume:
- Digital Strategy Implementation (Hard Skills)
- Cross-Functional Team Leadership (Soft Skills)
- Technical Solution Advising (Hard Skills)
- Post-Installation Support (Hard Skills)
- Change Management Leadership (Soft Skills)
- Global Collaboration (Soft Skills)
- Budget Management (Hard Skills)
- Business Process Optimization (Hard Skills)
5. Digital Transformation Manager, Zoi, Ho Chi Minh City, VN
Job Summary:
- Partner with the Senior teams to digitally transform the agency into a new world of remote working
- Audit & assess the agency’s use of business systems and drawing from the Lamwork suite of tools make recommendations for systems adoption
- Lead the adoption, onboarding, and training of the agency’s users in collaboration with the relevant stakeholders including in house employee engagement team
- Execute brilliantly on the rollout of all subsequently identified systems’ adoptions
- In partnership with the FD, help with the setup and running of an IT Ops Committee involving representation from across the agency.
- Ensure top-notch training is provided to the agency on all IT systems via a combination of Lamwork, third party and in-house training.
- Create & deliver effective in-house training
- Ensure first-class systems support is provided for client meetings and events and new business pitches
- Manage the quality of desktop support provided by the outsourced team (Paige) via regular meetings with Paige Service Delivery Manager
- Partner effectively with the FH regional and global IT teams to ensure full alignment on the adoption of business systems
- Play an active role in the DAS global Operations community (OC)
- Line manage the central operations coordinator
- Act as an escalation point on BAU central operations issues
- Develop effective relationships with Lamwork Building Services
- In partnership with the deputy CEO ensure the agency has a DR/BCP in place to support the changing needs of the business and its clients.
Skills on Resume:
- Digital Transformation (Hard Skills)
- Systems Assessment (Hard Skills)
- User Training (Soft Skills)
- Systems Rollout (Hard Skills)
- IT Committee Setup (Soft Skills)
- Desktop Support Management (Soft Skills)
- Disaster Recovery Planning (Hard Skills)
- Stakeholder Collaboration (Soft Skills)
6. Digital Transformation Manager, GFT Technologies, Ho Chi Minh City, VN
Job Summary:
- Deliver innovative, digital solutions that help position and maintain IW as a leader in providing services to the built environment
- Ensure IT project completions keep pace with business demands
- Create a digital strategy and ensure the program aligns with it
- Ensure the delivery of multiple concurrent IT projects against the agreed time, cost, quality and scope.
- Advocate and apply internal control processes
- Oversee consistent documentation of all project work and technical specifications
- Develop, maintain and continuously improve agile delivery processes
- Ensure compliance with appropriate legislation and standards throughout the digitization process
- Build and lead a team of 4-6 technical professionals including Solutions Architect and Developers
- Plan available resources to maximize efficiency
- Work with third-party resources to achieve project aims
- Work collaboratively with the IT Manager & Project Management team
- Ownership of the functional budget for Digital Transformation
- Use commercial acumen to determine if projects are chargeable
Skills on Resume:
- Digital Solution Delivery (Hard Skills)
- IT Project Management (Hard Skills)
- Digital Strategy Development (Hard Skills)
- Agile Process Improvement (Hard Skills)
- Team Leadership (Soft Skills)
- Resource Planning (Soft Skills)
- Compliance Management (Hard Skills)
- Budget Ownership (Hard Skills)
7. Digital Transformation Manager, Siemens Gamesa, Ho Chi Minh City, VN
Job Summary:
- Taking part in assignments such as digital strategy, digital transformation, customer experience, employee experience, change management, data analytics, etc.
- Delivering Digital transformation projects (modern delivery) as part of a multidisciplinary team
- Supporting sales and commercial go-to-market
- Collaborating closely with other departments within the PwC firm & Network
- Consulting with clients (digital topics, Agile methodologies, design thinking...)
- Maintain an overview at all times, provide structure and strictly follow budgets and resources.
- Coordinate teams that include both business and internal IT staff.
- Manage internal and/or external parties and ensure that the collaboration runs smoothly
- Manage design, build and launch activities of Digital Workshop Services, analysis of customer value streams and evaluation of new opportunities for new tailored services.
- Support functional analysis, design and roll-out activity of new digital services in coordination with Digital and Aftermarket functions of the different segments.
- Lead projects in a global organization defining procedures and business flow for each service.
- Manage specific business processes, best practice and technology solutions, supporting and sharing this with all segments and aftermarket functions
- Ongoing analysis, assessment and review of business integration of Digital Workshop tools/solutions.
- Continuous technology solutions scouting and benchmarking, together with the improvement of workshop solutions capabilities.
- Build relationships and manage internal stakeholders and dealers to guarantee engagement and solution adoption
Skills on Resume:
- Digital Strategy (Hard Skills)
- Project Delivery (Hard Skills)
- Sales Support (Soft Skills)
- Collaboration (Soft Skills)
- Client Consulting (Soft Skills)
- Team Coordination (Soft Skills)
- Service Rollout (Hard Skills)
- Stakeholder Management (Soft Skills)
8. Digital Transformation Manager, Schneider Electric, Ho Chi Minh City, VN
Job Summary:
- Partner in the continuity of digital training within IES Specialists teams globally.
- Transitioning from onsite FSE support to content, digital, and augmented reality support.
- Virtual Integration with Product Support Engineering enhancing services within IES global field service.
- Partner with divisions in driving digital Workflow Solutions Integration.
- Mentors technical specialists and oversees the resolution of escalated customers remotely in collaboration with local service teams.
- Brings issues and recommendations from the field to the Service Integration team (SID), Quality/Product Support/Manufacturing Engineering groups.
- Works with the IES Training Department, collaborating on material with the factories and the IES specialists’ teams to conduct virtual training.
- Collaborates in monitoring the quality of products and services with Business units.
- Managing overall integrated solution delivery service model to ensure total customer satisfaction
- Collaborates with integrations of new product lines with the IES Service Integration Team.
- Lead innovation and systematic projects to solve problems, that scope includes increasing productivity, and decision making of planning strategy, Output Maximization, process enhancement through cross-department, sites co-work in Micron.
- Definition of rule-based system or a good method to support Operations preparation, execution, and speed.
- Introduce and develop a good efficient solution to the site and engage the Micron central team to manage network BKM.
- Reduce operation variation via smart automatic system support.
Skills on Resume:
- Digital Training (Hard Skills)
- Augmented Reality Support (Hard Skills)
- Virtual Integration (Hard Skills)
- Workflow Integration (Hard Skills)
- Escalation Management (Soft Skills)
- Quality Monitoring (Hard Skills)
- Innovation Projects (Soft Skills)
- Automation Development (Hard Skills)
9. Digital Transformation Manager, Novo Nordisk, Ho Chi Minh City, VN
Job Summary:
- Staying ahead of the trends and identifying opportunities to drive business growth
- Performance strategic analysis of the business environment including customer needs, competitive realities to identify unique market opportunities, and internal capabilities and structure
- Effectively guide BAT NAA down successful paths in response to changes in the competitive landscape or industry trends.
- Proactively ideate and define innovative and highly effective digital marketing and eCommerce strategies designed
- Deliver measurable business results and drive growth through digital.
- Turn insights and ideas into actionable strategic plans and roadmaps.
- Stay ahead of relevant Digital & eCommerce knowledge (ex. reading industry articles/ books/ conferences, etc.)
- Help to build digital knowledge and practices to relevant working teams and stakeholders
- Strategically steer the Digital & eCommerce Transformation agenda for NAA.
- Work closely with local, region and Globe House to manage and deliver Digital priorities, driving performances towards targets.
- Digital & eCommerce Transformation planning, deployment and measurement
- Responsible for end-to-end delivery of local, regional and global initiatives required to support and drive the business
- Lead deployment against global and regional plans, programs and campaigns.
- Managing local, regional and global stakeholders and agencies.
- Reporting results to the team on digital marketing activity (Return on Investment - ROI) and continuously enhancing creative direct channels to maximize ROI.
Skills on Resume:
- Trend Analysis (Hard Skills)
- Business Analysis (Hard Skills)
- Competitive Strategy (Soft Skills)
- Digital Marketing (Hard Skills)
- eCommerce Planning (Hard Skills)
- Stakeholder Management (Soft Skills)
- ROI Reporting (Hard Skills)
- Knowledge Sharing (Soft Skills)
10. Digital Transformation Manager, Manulife, Ho Chi Minh City, VN
Job Summary:
- Creating synergies across various digital marketing teams
- Support functions while providing overall technical leadership.
- Demonstrate success throughout the organization by driving cross-functional digital projects in topics such as process automation, data science and analytics, and BI
- Provide technical advisory for business teams dealing with advanced technology and/or technology vendors
- Contribute to the overall digital portfolio steering efforts in the pharma division
- Support internal digital change management through learning and innovation programs
- Engage with senior leadership to drive transformational projects in various business units
- Accelerate growth by connecting with experts from other regions, as well as partners in the local industry and complementary industries.
- Draw from a broad background of data-mining techniques in mathematics, statistics, information technology, machine learning, data engineering, visualization, etc. to coach junior team members and discover insightful patterns in the dataset
- Work closely with end users and OI, DS IT on data management, taking an idea, accessing and preparing necessary data, working with data scientists to create robotic models, develop it to an application with intuitive user interface, integrating with any pre-existing systems, demonstrate successful use cases and wins, etc.
- Provides feedback to senior management on strategic decisions affecting the function or sub-function(s)
- Assumes full responsibility for planning, budgeting, executing, and delivering results for a function or department
- Lead innovation for Smart Manufacturing
Skills on Resume:
- Trend Analysis (Hard Skills)
- Business Analysis (Hard Skills)
- Competitive Strategy (Soft Skills)
- Digital Marketing (Hard Skills)
- eCommerce Planning (Hard Skills)
- Stakeholder Management (Soft Skills)
- ROI Reporting (Hard Skills)
- Knowledge Sharing (Soft Skills)
11. Digital Transformation Manager, FWD Insurance, Ho Chi Minh City, VN
Job Summary:
- Develop CNS strategy plan in coordination with marketing manager in order to get new prescribers, increase prescriptions per physician, brand adoption level, loyalty patients among others
- Detect, select, manage and develop productive alliances with digital agencies/providers ensuring high ROI activities
- Harmonize and boost brand positioning among key clients & key channels
- Ensure the execution of ad hoc omnichannel activities for each brand
- Lead and coordinate efforts to develop digital content
- Integrate, support and strengthen CRM/Salesforce data to optimize and boost digital strategies
- Campaign performance management and budget management
- Development and management of BU digital assets
- Analyze digital marketing activities effectively by using available analytics tools, and make strategies and plans to optimize marketing actions based on those results.
- Provide guidance and support to internal stakeholders on Digital operation matters relevant to the Transformation agenda.
- Provide consultation to NAA Activation teams on briefings and required deliverables on projects that involve IDT.
- Work closely with IDT to provide Digital operation support to NAA and be involved at an early stage in initiatives potentially requiring IDT’s involvement.
- Keep local stakeholders informed and updated on IDT’s architecture and portfolio, guiding them on ways of working.
- Define & deliver digital strategy with P&L
- Assess and identify emerging developments in digital technology, e-business, digital & mobile services, customer behaviors & partnerships
Skills on Resume:
- Trend Analysis (Hard Skills)
- Business Analysis (Hard Skills)
- Competitive Strategy (Soft Skills)
- Digital Marketing (Hard Skills)
- eCommerce Planning (Hard Skills)
- Stakeholder Management (Soft Skills)
- ROI Reporting (Hard Skills)
- Knowledge Sharing (Soft Skills)
12. Digital Transformation Manager, Unilever, Ho Chi Minh City, VN
Job Summary:
- Pushing brands toward desired premium positioning
- Drive Business Development in collaboration with internal divisions & external partners, to deliver digital campaigns on time, within budget and in line with KPIs in doing so, find ways to be the interrupter & influencer marketing
- Drive innovation in the usage of new technologies to improve digital business, full-funnel strategy & customer journey delivery
- Manage, and accelerate knowledge & importance of digital transformation
- Push performance marketing, be a product owner
- Build business partnerships to drive & further position the brand(s)…
- E-listening monitors brand images & adapts full-funnel strategy, delivers learnings & improves where necessary
- Point-of-contact for highly qualified, experienced & motivated teams
- Support, manage and execute the global digital marketing transformation strategy for Building Adhesives
- Be a global digital marketing expert in the team and the main POC for all related questions from regional digital managers
- Own the digital marketing processes, systems and tools on a global level (marketing automation, digital campaigns, lead management)
- Ensure successful continuation and implementation of omnichannel marketing initiatives alongside the customer journey touchpoints for technology enablers (e.g. Marketing Cloud, BI Analytics etc.)
- Develop new approaches to connect with consumers in support of the overall digital ecosystem & ROI
- Collaborate and share expertise pro-actively with internal and external stakeholders
- Ensure digital upskilling of Henkel colleagues in the local Adhesives Technologies Construction department
Skills on Resume:
- Brand Positioning (Soft Skills)
- Business Development (Soft Skills)
- Technology Innovation (Hard Skills)
- Performance Marketing (Hard Skills)
- Brand Monitoring (Hard Skills)
- Strategy Execution (Hard Skills)
- Tool Management (Hard Skills)
- Stakeholder Collaboration (Soft Skills)
13. Digital Transformation Manager, AstraZeneca, Ho Chi Minh City, VN
Job Summary:
- Developing back office processes, and ensuring continual improvement.
- Working with depots to improve data mindset and system usage.
- Drive improvements in operational efficiencies through smarter use of existing systems or deployment of new technology.
- Ensure all operational datasets are constantly maintained to the highest standards that contract data is current, accurate and real-time.
- Deliver training to ensure Operational systems are utilised correctly.
- Work with the business so that at all levels understand the importance of data.
- Push forward data validation and make this the cultural norm.
- Create a planned data-driven approach to service management where Operational Managers are comfortable using MI to make business decisions.
- Attending depot reviews and regional reviews to assist management in accessing and understanding data.
- Be aware of reporting developments and communicate these with the business to ensure they understand what data is available and how this can be used to drive improvements.
- Deliver digital solutions for existing paper processes that can be replicated and rolled out nationally.
- Work to identify out-of-system processes and how if possible they can be removed or digitised nationally if occurring at multiple depots.
- Work closely with the central operational system teams to drive product roadmaps
Skills on Resume:
- Process Improvement (Hard Skills)
- Data Mindset Development (Soft Skills)
- Operational Efficiency Enhancements (Hard Skills)
- Data Accuracy Maintenance (Hard Skills)
- Training Delivery (Soft Skills)
- Data Validation Advocacy (Soft Skills)
- MI-Driven Decision Making (Hard Skills)
- Digital Solution Implementation (Hard Skills)
14. Digital Transformation Manager, Dr. Reddy's Laboratories, Ho Chi Minh City, VN
Job Summary:
- Promote and sustain a digital transformation culture and lead digital media solutions development across the client organization, including fit for purpose, design, development, operations and support
- Management of large-scale technology implementation projects, requiring business process reengineering and organizational change management
- Oversee and manage the lifecycle and operational aspects of the IMS Digital Transformation project and related initiatives.
- Liaise between project management and planning, project team, and senior management.
- Review the status of projects, manage schedules and prepare status reports and presentations for leadership briefings.
- Assess project issues and collaborate with subject matter experts and functional leads to conduct comprehensive impact assessments and to develop change management and communications plans.
- Design and measure success metrics and monitor change progress
- Schedule and lead regular project cadences to ensure progress in accordance with project timeline.
- Conduct risk analyses to proactively identify, address, and monitor risks and issues
- Support, engage, and coach senior leaders through change
- Lead the planning and execution of discovery and design sessions/workshops focused on ideation, solution design, rapid prototyping, and solution iteration
- Manage multiple digital and innovation projects and work-streams, including project planning, execution, and milestone reporting
Skills on Resume:
- Digital Transformation Leadership (Soft Skills)
- Technology Implementation Management (Hard Skills)
- Project Lifecycle Oversight (Hard Skills)
- Stakeholder Communication (Soft Skills)
- Change Management Planning (Hard Skills)
- Risk Analysis (Hard Skills)
- Workshop Facilitation (Soft Skills)
- Multi-Project Management (Hard Skills)