Job Summary: 

• Responsible for e-commerce platforms (B2C and B2B) and the support of other software and hardware.
• Ensure that the online platform is always up to date and flawlessly maintained. 
• Provide suggestions for improvement in terms of performance, tools, usability and services.
• Act as an interface between different departments.
• Work with product development and sales when it comes to launching new products, discuss content implementation and strategy with the communications manager, and stock control with sales and operations.
• Regularly check the performance, SEO, usability and design of website and ensure high quality.
• Lead design update projects in partnership with the Art Director, Communications Manager, and external developers.
• Keep track of open orders with customer service and finance department.
• Ensure data and customer records are kept secure and new regulations are implemented on schedule.
• Ensure that all download folders and links are always up to date.
• Ensure that all company software is running smoothly and assist the team with any questions. 
• Develop and maintain a working support plan for hardware with external partners.
• Leading the implementation of a new ERP system in collaboration with operations and external service partners.

Skills on Resume: 

• E-commerce Management (Hard Skills)
• Website Maintenance (Hard Skills)
• Performance Optimization (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• SEO and Usability Analysis (Hard Skills)
• Project Leadership (Soft Skills)
• Data Security Management (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Delivering complex Digital projects into the Service business in the role of lead for small to medium Delivery programs
• Leading the development of prototypes, testing and analysis of results
• Leading user acceptance testing across Service groups, managing and actioning outputs
• Align and contribute to broader chapter OKR’s
• Understand Service key priorities, key pain points and challenges and drive continual improvement and optimisation of Optus digital assets
• Identifying opportunities to improve the customer & agent experience
• Taking the lead on the analysis of research insights
• Translating insights into commercial outcomes
• Daily management of partners towards DS service performance support, campaign coordination & activation and showing improvement insights.
• Delivering services as defined in the DS’ Service Portfolio, supporting all partners in terms of Operational performance metrics, service agreements and budgets.
• Offering advice on how partners can best reach required results, managing customer relationships and committing to service delivery up to customer’s expectations.
• Representing DS in Philips Digital Programs to ensure in-time and qualitative onboarding of potential new services.
• Manage the planning and insights of the relevant campaign calendars of the business and offering the right DS support to execute them.

Skills on Resume: 

• Program Management (Hard Skills)
• Prototype Development (Hard Skills)
• User Acceptance Testing (Hard Skills)
• Strategic Alignment (Soft Skills)
• Analytical Thinking (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Insight Translation (Soft Skills)
• Performance Optimization (Hard Skills)

Job Summary: 

• Leads, plans, directs and controls the activities from a Service Management ITIL process to a more DevOps focussed end to end Digital services.
• Adapt the ITIL processes within an Agile and Lean delivery framework.
• Implement Service Design Architecture across multi MSPs and SAAS/IAAS landscape.
• Accountable for digital service throughout the 5 key ITIL lifecycles of Service Strategy, Service Design, Service transition, Service Operations and Continuous Service Improvement.
• Be accountable for the end to end service to Digital business and wider EE stakeholders. 
• Managing a complementary digital service to customers.
• Lead outage/crisis scenarios with cross-functional teams and collaboration with operational resources (service desk, engineers, 3rd Parties) and manage customer communications ensuring critical business processes and services are recovered and operating.
• Responsible for operational delivery of all contractual obligations, and ultimate customer satisfaction.
• Collate and present operational data as needed for SLA reporting from both technical compliance and a business performance point of view.
• Generate Monthly/Quarterly/Annual operational briefings to review with client management teams.
• Build and promote the program vision in a collaborative yet decisive approach to deliver the Program objectives, outcomes and benefits
• Deliver government priorities across data and reporting in waste and recovery that adds value, builds new capability and simplifies processes for the future
• Create a data and reporting Program strategy governing the direction and application of program management

Skills on Resume: 

• ITIL Management (Hard Skills)
• Agile Frameworks (Hard Skills)
• Service Design (Hard Skills)
• SLA Analysis (Hard Skills)
• Project Management (Hard Skills)
• Crisis Management (Soft Skills)
• Leadership (Soft Skills)
• Strategic Planning (Soft Skills)

Job Summary: 

• Working alongside the Service Delivery Manager to further develop and empower the Service Desk Team.
• Actively building and maintaining relationships with colleagues across Digital Policing, leading by example and working as one team to build and grow capabilities.
• Developing, supporting and motivating the team, demonstrating an excellent leadership style and approaching embodying the Force’s core values.
• Using customer service experience to provide an outstanding service to the Force, identifying areas for improvement, managing through to successful implementation.
• Managing major incidents, ensuring prompt and effective impact analysis is undertaken to influence the department’s response, with the overall aim of timely service restoration
• Develop ideas that can be digitalized into easy-to-use applications for internal and external customers with a focus creating a Digital platform to support Volta Trucks vision into the future
• Arrange, facilitate, and negotiate with 3rd party digital design service providers
• Be up to date with the latest digital market trends and offerings in Automotive Sector
• Take care of service delivery management.
• Make sure the applications meet the customers' needs and the agreed upon service levels.
• Follow up the complete application life cycle.

Skills on Resume: 

• Team Development (Soft Skills)
• Relationship Management (Soft Skills)
• Leadership (Soft Skills)
• Customer Service Management (Hard Skills)
• Incident Management (Hard Skills)
• Innovation and Digitalization (Hard Skills)
• Vendor Negotiation (Hard Skills)
• Market Trend Analysis (Hard Skills)

Job Summary: 

• Accelerate and support company’s digital transformation journey by leading & driving the Services hub segment, which is one of the key pillars provided under the Corporate IT’s Technology Chapter.
• Assist & support the Head of Digital Services to strategize, define and deploy related e-services, mobile services & microservices plus other implementations that ride on the Software as a Services (SaaS) platforms.
• Work closely with various airport stakeholders, both internal and external to develop the business cases, minimum viable product (MVP) and justify the needs for projects in terms of return on investment, measure of success and related service level agreement
• Collaborate with internal technical teams and external vendors to deploy & sustain overall technical solutions and ensure system availability, scalability, security, data protection and other operational related KPIs
• Communicate with internal teams and external partners/vendors and perform proper program management, change management & ensure delivered solutions will be able to meet business, technical, functional, performance, security, privacy, and operations requirements.
• Coordinate with respective vendors to provide necessary support & maintenance of the related e-services systems & ensure the compliance with the service level agreement & KPI matrix.
• Perform, review, and enhance business, security and IT processes as part of the continuous improvement effort
• Set up the standards, workflow and processors for the design, implementation, utilization and compliance of the digital tools and applications
• Assist in the development of new digital tools for the Volta value chain
• Interact with various internal stake holders and create digital technical literature for Volta’s Digital platform
• Guide and train colleagues on various aspects of the Digital Platform
• Monitor the Digital platform timeously and report any faults to Group I.T.
• Design trend setting systems

Skills on Resume: 

• Digital Transformation Leadership (Hard Skills)
• Strategy Development (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Business Case Development (Hard Skills)
• Program Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Process Improvement (Hard Skills)
• Compliance and Standards Management (Hard Skills)

Job Summary: 

• Serve as the primary marketing owner for Cue’s digital services and capabilities
• Develops, ideates, and executes marketing solutions to promote services and capabilities
• Collaborate cross functionally to develop a clear roadmap for services launches, and proactively drive marketing plans in support of services launches
• Build relationships with Product and Technology teams, as well as external partners, to ensure that business strategies and plans are aligned with marketing strategies and plans, specific to services
• Drive market positioning, marketing strategies, and sales enablement for services
• Serve as the primary knowledge source for the internal marketing team to ensure that creatives teams have the services information necessary to be successful
• Build documentation to equip teams with product services information and competitive insights, and tailor that documentation to ensure it serves its intended purpose
• Work cross-functionally to develop internal and external collateral for generating awareness and driving sales
• Train internal teams on services and provide the collateral needed to be successful
• Identify opportunities for strategy and process improvements, proactively present new ideas, and be willing to try something new
• In partnership with internal team members, develop an integrated marketing plan by representing the planned services enhancements and proposing new ideas
• Develop strategic plans and present the long-term vision

Skills on Resume: 

• Digital Marketing Strategy (Hard Skills)
• Campaign Development (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Relationship Building (Soft Skills)
• Market Positioning (Hard Skills)
• Knowledge Management (Hard Skills)
• Documentation and Content Creation (Hard Skills)
• Training and Development (Soft Skills)

Job Summary: 

• Responsible for ensuring resolver groups involved in the progression of incidents or problems are completed in accordance with OLAs.
• Responsible for ensuring change to allocated service is captured and managed. Working with Service Transition to ensure larger changes are managed according process.
• Responsible for measuring, tracking and reporting on Customer Satisfaction, including resulting Service Improvement activity.
• Responsible for keeping customer contact during Major or Service impacting Incidents to advice of progress.
• In conjunction with service stakeholders, ensures that all Service documentation \ material is maintained and updated.
• In collaboration with Service Delivery colleagues, works to ensure that all process, policy and procedural literature is reviewed, maintained and updated to ensure a consistent approach.
• Works closely with Knowledge Management to ensure that users have visibility of information relating to allocated Services.
• Play a key part in the service continuity aspects of the services under allocated remit (BCP \ DR)
• Work with ISO Service Management to drive efficiencies and support businesses by collaborating with internal and external teams to improve service provision.
• Works in collaboration with Business Relationship Management (BRM) & Application Portfolio Management (APM), as well as other ISO teams to actively manage service according to the contractual needs, reviewing performance, customer experience and improvement opportunities
• Performs the required values, attitude and behaviours as required by the level of the role
• Ensures the maximum value is achieved for all service contracts by identifying service improvements throughout the delivery
• Keep the overview of all applications and make sure that are attuned to each other efficiently.
• Take care of setting up the necessary monitoring & reporting.

Skills on Resume: 

• Incident Management (Hard Skills)
• Change Management (Hard Skills)
• Customer Satisfaction Measurement (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Documentation Management (Hard Skills)
• Process Improvement (Hard Skills)
• Knowledge Management Collaboration (Hard Skills)
• Service Continuity Planning (Hard Skills)

Job Summary: 

• Managing digital service platforms
• Providing service analysis and implementation planning for enhancements to digital services
• Improve and evolve how digital service data and metrics are utilised by the business
• Ensuring digital campaigns run smoothly, providing tracking and effectiveness insights
• Identify the latest technology and trends to ensure the integrity of digital delivery platform and improve lead generation
• Build relationships and trust with stakeholders and management
• Coach and mentor staff
• Provide a wide range of support services in IT and technology
• Use KPIs to ensure a high level of service support and customer satisfaction, always seeking process improvement
• Maintain and manage Local Computing Environments and Equipment (desktops, phones, etc), Business Applications, Meeting Room technologies, etc
• Use ITIL guidelines to ensure process adherence
• Ensure tickets are resolved

Skills on Resume: 

• Digital Platform Management (Hard Skills)
• Service Planning (Hard Skills)
• Data Utilization (Hard Skills)
• Campaign Tracking (Hard Skills)
• Technology Trend Identification (Hard Skills)
• Stakeholder Relationship (Soft Skills)
• Staff Mentoring (Soft Skills)
• Process Improvement (Soft Skills)