• Manage updates to live digital products by scheduling, co-ordinating, testing, and publishing the updates to agreed schedule, scope, and budget.
• Generate, configure, test and publish new digital products (including access control set-up) to agreed quality, scope and schedule.
• Act as co-ordinator for live digital products and be the key point of contact for other functions (e.g. Editorial, Sales, Marketing), to ensure that digital products meet business and user needs.
• Monitor and report regularly on progress against targets for live digital products, escalating any risks to those targets in order that appropriate corrective action can be taken.
• Manage work packages in support of digital product projects and platform development and delegate tasks effectively to Service Analysts and freelancers, in order that the work packages meet the targets of scope, quality, cost, and schedule.
• Collaborate with software development suppliers for digital products, proactively monitoring performance to ensure work meets requirements, appropriate priorities are agreed, expectations are clear, documentation is accurate, and processes are sustainable.
• Support effective teamwork by adhering to standardized processes, by participating in training in new processes, by sharing knowledge and skills with colleagues to ensure awareness of processes and common problems, and by providing support to colleagues during busy periods and holiday.
• Define and document best practice in order to continually improve processes, workflows, and systems and to maximise efficiency.
• Work with content migration teams to define, schedule, and deploy new processes for content migrated between platforms

Skills: Digital Product Management, Progress Monitoring, Task Delegation, Supplier Collaboration, Teamwork, Process Improvement, Workflow Optimization, Content Migration Planning

• Ensuring IT products and services provide value to the Business. 
• Ensuring Service delivery is monitored, measured and reported upon with both internal \ external customers and vendors \ suppliers aiming to gain maximum benefit and value from the products and services supplied.
• Ensure consistent benchmark measurements exist between services and that these are accurately reported against. 
• Timely production and refinement of Service Reporting ensuring that Service performance is consistently analysed and that appropriate measures address any deterioration in service quality or SLA performance.
• Reporting to the Service Delivery Management Lead, the Service Delivery Manager will work as part of a team that oversees the entire customer experience for live IT services, managing the relationship with service providers, both internal and external, to the business, addressing service impacting incidents and highlighting performance issues which require resolving to improve (CSI) end customer satisfaction.
• Be fully accountable for all elements within the Operational Services allocated.
• Own and manage the Service Delivery relationship with all stakeholders for allocated Services.
• Own and fully understand the Service definitions and SLA definitions. 
• Ensure that these requirements are fully understood by the appropriate support teams.
• Work in collaboration with Service Design and Transition to deliver change to service.
• Responsible for the maintenance of the Service Catalogue for allocated services.
• Responsible for driving continuous service improvement activities across allocated services.
• Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement.

Skills: Service Delivery Management, SLA Monitoring, Service Reporting, Performance Analysis, Stakeholder Relationship Management, IT Service Management, Change Management Collaboration, Service Catalogue Maintenance

• Responsible for digital applications service operation including incident management, Change Management, Service Request Management, Release Management and etc.
• Design and maintain Service Catalogue for Digital GSC.
• Be the central point of contact, connect with business marketing team and ITS BP to collect service request.
• Make service improvement plan according to customer’s feedback.
• Define use cases of products and track the usage of product features.
• Setup and Track SLA/OLA and keep continues improvement on performance
• Handling customer complaints and ensure service level.
• Identify deficiencies and coordinate project team analysis until resolution.
• Service process and document management.
• Managing Digital Services from a business development and day to day operational perspective
• Identify potential new services and guide them through from initial discussions, potential analysis to contract negotiations, IT setup and communications launch plan as well as downstream advertising activities
• Set up the right project structure and relevant documentation depending on the type and scope of the digital services project
• Manage all stakeholders up to the management board and ensure execution of the project deliverables

Skills: Incident Management, Service Catalogue Design, Stakeholder Communication, Service Improvement Planning, Product Use Case Definition, SLA Tracking, Customer Complaint Resolution, Business Development

• Acts as day- to- day liaison between the DSR team and the following groups: Advertising Sales, Strategic Planning, Inventory Management, Commercial Operations/Ad Ops, Finance and Billing to aid in resolving issues
• Represent the DSR team on projects regarding new applications, processes and procedures
• Work closely with the DSR team to tactically drive company-wide goals and initiatives
• Maintain agency contact with personnel in various departments such as buying, accounting and traffic
• Work closely with the SVP to improve best practices and business processes Leadership and Training
• Ensure that the day-to-day operations of the DSR team are running smoothly, that accounts are properly managed and that the team is performing to meet both individual and team-based goals
• Provide continuous education and mentoring for DSR team
• Analyze team workload and find ways to balance it across the group
• Responsible for all aspects of administering incentives for sweepstakes and points programs
• Performs QA for each panel, e.g. tests set up and overall functionality of community website, checks recruitment data for accuracy post launch
• Assists with maintaining the panel: prepares panel health reports for manager’s review
• Coordinates engagement content for community portal updates
• Performs survey data cleaning (speed checks, check open end questions).

Skills: Team Liaison, Process Improvement, Goal Alignment, Agency Communication, Leadership and Mentoring, Workload Analysis, Incentive Program Management, Quality Assurance

• Assist the CIO in the transformation of business processes through the innovative use of ICT so as to bring about impactful changes to the government
• Assist the CIO in developing strategic ICT plans to serve as blueprints for ICT development
• Lead a team of business analysts and project managers in the effective delivery of ICT application services from project conceptualisation through to operations, to meet the business needs of the Government
• Lead and manage the procurement of ICT products and services, as well as management of vendor services and contracts, to ensure ICT services are delivered on time, within budget and meet business requirements
• Proactively engage stakeholders and partners so as to influence the alignment of strategies and directions, manage expectations, and achieve customer satisfaction
• Lead the development and compliance to policies and standards to ensure proper governance, financial and performance management
• Lead, coached and developed staff to sustain high performance teams to achieve organisational objectives
• Overseeing the management of Metricon’s digital products to drive customer acquisition, engagement, lead conversion and sales revenue
• Works cross-functionally with people and system dependencies to integrate data to enrich the customer experience
• Setting, owning, managing and communicating the Marketing Technology (Martech) vision of which the Metricon website product roadmap (acquisition) customer portal (retention), and CRM marketing are key pillars

Skills: Business Process Transformation, Strategic ICT Planning, Team Leadership, Vendor Management, Stakeholder Engagement, Policy Development, Staff Development, Cross-Functional Collaboration

• Progressive management experience.
• Experience with the enhancement of and support of digital banking products and services, including, but not limited to, online banking, mobile banking, mobile Apps, Remote Deposit Capture (RDC), E-Statements, Web Billpay, Mobile Wallets, Online Account Opening, Docusign, Person 2 Person payments (P2P).
• Banking, financial services, or e-commerce experience.
• Experience in leading multi-disciplinary teams within the matrix management structure
• Previous experience in building DevOps teams
• Experience in transforming delivery teams to agile and DevOps models with an inclusive approach
• Mandatory understanding of using collaboration tools like JIRA, Confluence
• Knowledge of implementation and usage of DevOps and CI/CD tools – Git, Kubernetes, Ansible/Terraform, Prometheus, Grafana, Selenium, Azure
• Excellent stakeholder management skills with experience in briefing up-to board level
• Experience in developing strategies for small teams to large organisations
• Understanding of ITIL concepts and application in IT operations
• Experience in setting up agile and DevOps practices in a secure environment with limited connectivity to the internet
• Experience in line managing between 8-15 team members and responsibility for coaching and development
• Understanding the impact of culture change as part of the transformation process

Qualifications: BA in Digital Marketing with 3 Years of Experience

• Digital print experience
• Experience in management with a demonstrated understanding of workflow management, continuous improvement facilitation, and outstanding interpersonal skills.
• Ability to work with variable data
• Certification of iGen printer
• Flexible, diligent, organized, professional, and a good communicator
• Strong mechanical aptitude
• Troubleshooting skills
• Ability to read, write, and speak English
• Ability to work under pressure and multitask
• Ability to complete assignments within a given time frame
• Knowledge of all company ISO quality standards
• Experience in digital marketing technology and/or digital product management
• Confident communicator with exceptional attention to detail
• Demonstrated analytical and strategic skills with the ability to creatively problem solve
• Demonstrated ability to develop and maintain strong relationships with internal and external stakeholders
• Ability to work independently in a fast-paced environment

Qualifications: BS in Computer Science with 5 Years of Experience

• Experience in Telecom/FMCG/MNC Industry
• Strong knowledge of strategy, business planning, partnership, and development
• Thorough understanding of business dynamics
• Good command of MS Word, Excel, PowerPoint etc.
• Sound communication and negotiation skills for stakeholder management
• Familiarity with technical framework of Telecom Industry
• Staying on top of new services and trends around the digital sector
• Comprehensive knowledge of end-to-end project management
• Understanding of regulatory issues in the telecom sector
• Experience and management experience
• Must be able to communicate with others effectively through written communication methods.
• Must be able to communicate (talking, hearing, etc.) with others effectively through oral communication methods.

Qualifications: BA in Business Administration with 4 Years of Experience

• Demonstrated experience as a Product Manager (PM) or Product Owner (PO) managing a digital mobile app or platform
• Demonstrated ability to liaise and negotiate with both internal and external stakeholders at different levels
• Experience in working in an agile delivery environment 
• CSPO / PMI-ACP / PMP certifications
• Experienced with writing epics/user stories and acceptance criteria
• Experienced with crafting a product vision and roadmap
• Excellent leadership and people management skills, with the ability to develop, lead, and motivate a team, as well as, work as part of a team
• Strong communication skills, written and verbal with an ability to articulate and influence key stakeholders/decision-makers
• Working understanding of common mobile frameworks and technologies 
• Working understanding of common integration methods 
• Excellent analysis, problem-solving, and time-management skills.
• Excellent verbal and written communication skills.
• Exceptional work ethic.
• Ability to interact effectively with senior-level clients.
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature.

Qualifications: BS in Information Systems with 5 Years of Experience

• Previous experience in technology/digital/IT service management and support
• People leadership skills and abilities
• Technical mindset and experience supporting Windows, the MS stack, computer equipment, phones, meeting room equipment, and other technologies
• Problem resolution skills, willingness to take ownership of an issue and see it through to resolution
• Experience with a structured framework such as ITIL, CMMI, or other
• Ability to build relationships at all levels of the organization
• Strong communication skills and business orientation
• Experience in defining and launching bundled services which include maintenance solutions, platform services and Hardware devices services.
• Demonstrated success and experience researching industry trends, usage analytics, competitive pressures and applying them to product strategy and roadmap.
• Experience working with cross-functional teams including sales, operations, and system engineering teams.
• Proven ability to navigate complex environments and drive product direction and leadership, while maintaining focus on value delivery and support.
• Excellent presentation and communication skills.
• Knowledge of standards relevant to the software industry
• Knowledge of the company's products and services.

Qualifications: BA in E-commerce with 2 Years of Experience