• Work with 3rd party API providers to integrate web and mobile applications into the website
• Define a cross-product strategy that supports the ambition to grow online channel volumes.
• Work within a tribe structure to manage and plan dependencies between products.
• Produce a cross-product roadmap of activities and associated business benefits.
• Work with the Digital Leadership Group to provide the relevant information to make priority calls in relation to product development.
• Line management responsibility for product owners, providing clear direction plans and fostering opportunities for personal development.
• Track benefits realization and driving action to ensure the company achieves its commercial objectives.
• Undertake external research to provide recommendations on the best innovation initiatives
• Be visible at Industry events and technology showcases to understand innovation opportunities
• Attend the quarterly Innovation Group to agree on specific trials and opportunities that can be progressed within the Product roadmap.
• Partner with Marketing, UX Experts, IT Delivery Managers, and Architects to support the development of new features.
• Play a role in sprint ceremonies including stand-ups, backlog refinement, planning, and sprint retrospectives.

Skills: API Integration, Strategy Development, Product Management, Roadmap Planning, Stakeholder Communication, Leadership, Benefits Tracking, Innovation Research

• Engage with Product and UX teams to ensure users’ content needs and expectations are met
• Facilitate content audits and content discovery sessions
• Establish sustainable processes to maintain and help evolve content standards, standard methodologies, guidelines, principles, and taxonomies for various audiences and initiatives
• Lead the creation of sitemaps, content audits, and content architecture documents
• Responsible for maximizing the value of the product and the work of the Development Team
• Responsible for acting as Product Owner for larger, more complex projects with high value to the organization
• Responsible for creating, maintaining, and prioritizing the Product Backlog according to business value for the life of the project
• Communicate Product Backlog priorities to the team
• Act as the key decision-maker regarding what features the product will have
• Responsible for the vision of what is to be built, and conveying that vision to the team
• Owns the acceptance criteria of Digital Platform Epics
• Responsible for the elaboration of epics and features to get those to the Definition of Ready (DoR)
• Collaborates with Business Analysts and Scrum Masters
• Work closely with key stakeholders throughout the organization
• Responsible for making decisions on release dates and content

Skills: Content Strategy, Content Auditing, Process Management, Product Ownership, Backlog Prioritization, Stakeholder Communication, Vision Development, Epic Elaboration

• Contribute to developing modernized data services for the collection and distribution of up-to-date information from lines of business across the J.P. Morgan Chase ecosystem.
• Champion new ideas, understanding the needs and feedback from internal and external stakeholders, and research, as well as analyzing the relevant competitive landscape
• Support discovery of new concepts, including determining and refining business value, customer value, and tech feasibility
• Participate in agile product development including roadmap creation, writing initiatives, epics, and user stories in JIRA
• Refine and prioritize stories, as well as drive sprint planning and execution (along with other scrum cadences and events) for technology development teams
• Monitor development of product (escalating issues and removing blockers) and pre-production testing, as well as conduct demos
• Execute roll-out/release of new features and functionality
• Define, measure, and report on product analytics, performance, and success
• Build and manage relationships across stakeholders, internally and externally
• Partner with line of defense partners to maintain required controls and approvals
• Represent the customer, interfacing and engaging with the customer
• Participate in Sprint Planning meetings, Reveals and Retrospectives
• Inspect the product progress and accept or reject the delivery of Epics and Features.
• Communicates the releases of Digital Content related initiatives to stakeholders and customers
• Be a good role model of Scrum values, understand the framework and the roles of each team member
• Be a champion for the agile community and help to further the community within the organization

Skills: Data Services Development, Stakeholder Engagement, Agile Product Development, Roadmap Creation, Sprint Planning, Product Analytics, Scrum Facilitation, Release Management

• Responsible for the in-life management of unique digital advertising solutions, maintaining stability while retaining the pace and quality of ongoing development
• Build new user stories and managing product backlogs
• Lead UAT of new features released, work with the QA team, raising bugs identified, work with the engineering and product teams in identifying the issue and tracking and ensuring a fix is in place
• Work with the Insights Manager, plan, run, and analyze the results of customer testing
• Manage product performance and reporting against commercial, customer, and market KPIs
• Develop and manage engaging, innovative product content across the customer journey including customer videos, webinars, FAQs, notifications, and help guides
• Identify areas of improvement based on customer feedback and usage (e.g. gathering and analyzing insights from heat map tracking), design and implement changes to UX/content
• UX development, work with internal teams and agencies to test and optimize the UX of digital products and features, feeds into the development roadmap and its prioritization
• Manage the customer-centric roadmap of new product features, including defining insight-led requirements, features, capabilities, and specifications
• Identify, scope, and select 3rd party partners to help us deliver the roadmap
• Carrying out competitive analysis and customer research, feeding into development and delivery
• Develop new features and customer-facing propositions that address evolving customer and market needs
• Work with the Commercial and Pricing Manager on developing business cases for incremental opportunities

Skills: Product Management, User Story Development, UAT and Bug Tracking, Customer Testing and Analysis, Product Performance Reporting, Content Creation, UX Optimization, Competitive Analysis

• Work application of Product Management activities such as requirements and use case writing, acceptance testing, production certification, etc.
• Partner with design research and design execution to deliver high-quality, successful features to clients
• Understand the customer needs as they relate to the product via direct feedback, usability results, channel delivery expectations, and being able to synthesize into executable requirements
• Maintain control processes to safeguard digital experiences
• Develop strong relationships with Technology, Experience Design, Marketing, Corporate Communications, Legal, Risk and Compliance partners
• Drive go-to-market and end-of-market activities for feature rollouts, inclusive of associate readiness and marketing
• Responsible for translating customer and business needs into short-term and long-term product direction
• Partners with architecture, design, engineering, and security to lay the groundwork for current and near-term feature delivery
• Works directly embedded in a scrum team and collaborates cross-functionally and daily with their team’s engineers, QAs, and associated designers
• Manages and maintains team product and feature backlog
• Works with product leadership to raise dependencies and imminent roadblocks to delivery
• Keeps apprised of customer needs through interacting with the customer and business stakeholders and understanding the competitive landscape and the needs of key personas
• Works within their Pod to set objectives and key results and measures them regularly

Skills: Product Management, Requirements Writing, Usability Analysis, Cross-functional Collaboration, Go-to-Market Strategy, Product Direction, Scrum Team Collaboration, Backlog Management

• Leads a specific product team with indirect and direct reports.
• Cultivates, supports, and promotes an organizational culture that affords high performance, high morale, integrity, trust, and Teamwork
• Attracts, develops, and retains individuals with skills, attitudes, and experience necessary to enable the organization to meet goals/commitments
• Leverages knowledge of situational and strengths-based leadership by providing continuous coaching to improve team performance and hold the team accountable
• Recognizes and advocates for Team members and fosters their growth
• Identifies when the team may need additional leadership, resources, or skills to support its objectives and advocates with senior leadership as appropriate
• Leads product teams to craft compelling product strategies to drive business goals within the sphere of responsibility and maintains a clear product roadmap and backlog for effective alignment with stakeholders
• Thoroughly understands how to build effective digital experiences leveraging the strengths of the product team that achieve an objective and delight users
• Astute at determining ways to leverage technology to solve goals and comfortable leveraging new technologies
• Holds product teams accountable for delivering on business objectives and improving product KPIs while encouraging a testing and learning philosophy
• Leads individual contributors within Digital Products to deliver on product objectives best leveraging available resources, and doing so in a cost-effective manner
• Fosters a data-influenced approach by guiding the team to leverage the most effective ways to surface product problems and design solutions leveraging the strengths of the team
• Leads the team to develop business cases for product changes that may require additional resources and skills which require executive sponsorship and support
• Ensures the team has the resources and capabilities to learn about evolving business needs, industry trends, and advancements in the fields of Marketing, Customer Experience, User Experience, and Digital.

Skills: Team Leadership, Coaching and Development, Resource Management, Product Strategy, Digital Experience Design, Technology Leveraging, KPI Accountability, Data-Driven Decision Making

• Take ownership and lead the product development process.
• Be the point person for the software team, using a high-level perspective to define goals and create a vision for software development projects.
• Develop and document requirements for user stories and epics, while tracking product lifecycle.
• Create, and maintain, backlog items, and prioritize them based on the overall strategy and business objectives, while mapping out project dependencies to inform the necessary sequence of development.
• Participate in daily standups, as well as planning, review, and retrospective meetings while tracking progress through meetings and results.
• Work closely with other stakeholders (Product, Algorithms, Project Teams) to identify and organize the steps required for the next product iteration.
• Represent the user’s interests within the development process.
• Accountable for each stage of the product development process and the final product, taking the primary role in inspecting and evaluating product progress through each iteration.
• Build an integrated cross-functional media strategy and campaigns to drive sales across Marketplaces and Direct to Consumer.
• Build and monitor of tracker for e-com customer traffic generated by digital campaigns.
• Manage relationships with media partners on eCommerce business and own media commercials and returns for E-commerce
• Assist in the development of CRM and 1st party data strategy
• Facilitate user training for the Delivery and Load Puller App
• Defect analysis and fix validation during the Support phase
• Take responsibility for digital vendor management, short-term/long-term website project management coupled with customer service triage with reporting and internal stakeholder CMS training and management of digital website extensions

Skills: Product Ownership, Requirements Documentation, Backlog Management, Cross-Functional Collaboration, Stakeholder Management, Media Strategy Development, CRM Strategy, Digital Vendor Management

• Align key business strategies with meaningful customer experience
• Align app, digital, and omni capabilities and work alongside, design and technology teams to develop new customer journeys, experiences, and engagement
• Develop a roadmap, and own customer KPIs and ROI
• Develop an agile methodology to release key features to customers, analyze data to test, learn, and iterate
• Build relationships with key stakeholders, present product feature vision, recommendations and continuously strive for the best user experience
• Advocate for customer loyalty, engagement, and features
• Create scalable processes to continually monitor and optimize the customer experience
• Develop optimal customer experience on digital platforms to maximize conversion
• Conduct extensive market research and create realistic user stories for service optimization
• Consult user journey and experience on the platform with personalization content/UX
• Keep track of product optimization and development, create new pages and features, fix any technical issues work with technical support
• Lead development and analysis of .com platform end-to-end customer journey, identifying key customer experience and gaps and pain points.
• Ensure products are up to quality standards
• Work cross-functionally with customer success, operations, sales, marketing, and other teams across the organization to identify, prioritize, design and deliver an excellent customer experience
• Take responsibility for user experience strategy and application to real-world
• Lead development and analysis of .com platform end-to-end customer journey, identifying key customer experience and gaps and pain points.
• Deliver outputs working with IT from a technical point of view and knowledge

Skills: Customer Experience Strategy, Omni-Channel Integration, Roadmap Development, Agile Methodology, Stakeholder Relationship Building, Product Optimization, Market Research, Cross-Functional Collaboration

• Strong experience in banking/financial products, including mobile products, applications, campaigns, and/or marketing.
• Team player with the ability to partner and negotiate with cross-functional teams to successfully deliver customer-centric objectives.
• A track record of delivering strong results that drive business success.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Promotes a culture of teamwork across organizational boundaries.
• Demonstrated a sense of accountability and decisiveness.
• Ability to successfully interact with various levels within the organization, including Senior Management.
• Intellectually curious, proactively seeking and developing new opportunities.
• Proficient in tools including Tableau, Adobe Analytics, MS Office software, etc.
• Passionate and curious about mobile technology/banking/financial products.
• Strong analytical and communications skills.

Qualifications: BS in Management Information Systems (MIS) with 4 years of Experience

• Experience as a Digital Product Manager or similar leadership role
• Strong understanding of mobile and web technologies and industries
• Experience launching multiple digital products
• Demonstrated and focused desire to build products and services that customers will love
• Experience with User-Centric Design, Lean, Agile, and AB Testing
• Ability to collaborate, contribute, and create effective teamwork across traditional organizational boundaries as well as lean-agile organizations
• Excellent communication and stakeholder management capabilities
• Proven and strong analytical problem-solving skills, with a strategic mindset and ability to communicate vision
• The capacity for self-motivation, independent initiative, and creative problem-solving
• The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication
• Excellent leadership skills with experience collaborating with cross-functional teams

Qualifications: BS in Computer Science with 3 years of Experience

• Experience in the insurance or finance industry for a similar role- software product manager
• Have extensive experience operating in an Agile Scrum environment to deliver high-quality products rapidly
• A strong passion for technology and a strong aptitude for business strategy
• Broad understanding of usability and user experience best practices
• Broad experience synthesizing qualitative and quantitative data to drive decisions for building best-in-class digital products
• Broad experience delivering enterprise-class software products for a national multicultural audience
• Strong understanding of product lifecycle development
• Broad experience defining digital content experiences (experience with insurance products)
• Strong ability to evaluate, analyze, and interpret the voice of the customer through a variety of data sources
• Ability to be both strategic and tactical in day-to-day interactions
• Demonstrated knowledge of digital channels and platforms (e.g., web, mobile, client PC, partner products, social, video)
• Strong understanding of technologies utilized in the industry and the ability to see their impact
• Strong diplomatic and consensus-building skills

Qualifications: BA in Economics with 8 years of Experience

• Proven and progressive customer and/or staff experience
• A thorough understanding of a multi-channel business model
• Good understanding of Retail banking and other banking channels
• In-depth understanding of servicing customers
• A thorough understanding of internal systems, processes, and operational risk aspects of the job
• Sound understanding of the Company’s customer segments, products offered and the competitive market as well as the capability to market and sell to those segments are key
• Thorough knowledge of pertinent regulations impacting retail banking activities and delivery systems and channels, including market potential as well as the regulatory framework
• Strong organizational, problem-solving, communications, analytical, interpersonal, motivational, negotiation, project management, sales and team-building skills
• Strong business acumen and ability to continually make trade-off decisions and build consensus
• Strong ability to use numerical data to develop tactical plans within the broad context of strategic plans and change them as warranted by results
• Knowledge and experience of working in an Agile development environment

Qualifications: BA in Business Administration with 5 years of Experience

• Experience in the field of information technology, with solid recent experience in a similar role.
• Strong experience in Digital Product Management, managing multiple complex products and platforms across the web and mobile.
• Experience in building and implementing a digital product vision and strategy, roadmaps, feature prioritization, KPI measurements, and reporting.
• Must have a creative vision and a design lead mindset, whilst also having a strong understanding of both the capabilities and the constraints of the underlying technology.
• Demonstrated leadership, mentoring, and people management experience.
• Experience working in an Agile environment, utilizing best practice methodologies, tools, and processes.
• Detailed understanding at all levels of modern digital product design, development, and delivery methodologies, as well as related processes, procedures, and team structures.
• The ability to deliver outcomes to a high standard and within set targets (i.e. resource, time, and budget).
• Ability to work efficiently and manage multiple concurrent projects, BAU prioritizes, and disruptions that may arise from production support issues.
• Proficient users of Atlassian tools (Confluence/Jira).
• Effective leadership, coordination, and negotiation skills.
• Excellent organizational and analytical skills with strong attention to detail.

Qualifications: BS in Computer Science with 7 years of Experience

• Work experience as a product manager or senior product owner
• Experience working for a consumer products company that sells directly to consumers both digitally and physically
• Extensive experience with both agile and waterfall project management
• Experience with systems integrations and relational databases
• Working knowledge of Google Tag Manager and Google Analytics
• Experience working with split testing platforms
• Experience with managing region-specific requirements (i.e. language, tax, compliance)
• A strong bias toward using data to govern change management
• Ability to create bridges in communication and working processes between business and IT teams
• Keen project management and coordination skills with the ability to work within tight deadlines
• Strong analytical and numerical skills
• Exceptional logic and critical reasoning skills along with high attention to detail
• Strong grasp of digital technologies, especially the Salesforce stack
• The ability to work with and/or manage third-party vendors

Qualifications: BA in Information Technology with 9 years of Experience

• Product management working experience
• Good knowledge and user experience in mobile app product development preferred
• Hold Agile or Scrum certification
• Expertise in product development tools (like JIRA, and Confluence)
• Understanding of online/mobile transport, lifestyle
• Expert on modern forms of product planning, customer discovery, product discovery, product development process and execution
• Strong analytical, business, project management, and organizational skills
• Exceptional influencing skills
• Self-motivated, positive-thinking, team player, problem-solver
• Entrepreneurial and commercially minded, highly creative, and able to innovate quickly
• Passion for data, testing, and building a world-class customer experience

Qualifications: BA in Design UX/UI with 5 years of Experience

• A high slant to technical knowledge with strong business acumen and a proven track record of driving Web and mobile innovation and business metrics with a customer-first mindset.
• Demonstrated competence and passion for Web and mobile technology and a comprehensive understanding of usability and conversion rate optimization.
• Innovative and forward-thinking, while balancing a pragmatic approach to driving digital improvements.
• A clear understanding of digital best practices with the ability to communicate with internal and external clients.
• Proven experience developing and managing a product roadmap.
• Documented track record of creating or co-creating innovative, customer-focused solutions from concept to launch.
• Ability to distill analytics data into clear, actionable requirements for improving performance and driving decisions.
• Data-driven and able to recommend the features and functionality that deliver value.
• Experience working with Adobe Analytics and/or Google Analytics.
• Experience distilling business/consumer requirements/needs impacting customer experience, concept development, business and technical partners, and representing the voice of the consumer throughout the product development process.
• Skilled at developing business cases and quantifying the cost/benefit of enhancement projects in a digital environment.
• Ability to work under pressure in a dynamic, fast-paced, and multidimensional environment and with cross-functional teams.
• A team player who embraces a collaborative, fast-paced environment
• Demonstrates experience managing partners and clients (internal and external).
• Excellent written and oral communication skills, including strong interpersonal and presentation skills.

Qualifications: BS in Data Science with 10 years of Experience