DIGITAL SERVICES MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Mai 27, 2025 - The Digital Services Manager possesses an in-depth understanding of the Digital Services Playbook and Marketplace, leveraging this knowledge to effectively work with DoD personnel and execute high-level digital solutions. Demonstrates strong leadership in capturing large-scale opportunities, valued over $20M, through strategic team building and customer engagement to shape and secure contracts. Equipped with expert knowledge of various contract types and adept at using modern tools like Slack, Google Drive, GSuite, and Salesforce for efficient communication and project management.
Essential Hard and Soft Skills for a Standout Digital Services Manager Resume
- Project Management
- Data Analytics
- Software Development
- User Experience Design
- Cybersecurity Knowledge
- Cloud Computing
- SEO/SEM Expertise
- CRM Software Proficiency
- Network Administration
- Web Development
- Leadership
- Communication
- Problem Solving
- Adaptability
- Team Collaboration
- Strategic Thinking
- Customer Service
- Time Management
- Creativity
- Conflict Resolution
Summary of Digital Services Manager Knowledge and Qualifications on Resume
1. BA in Digital Marketing with 3 Years of Experience
- Experience in assuring and improving IT service request management policies / processes
- Service request management principles/methodology experience
- Experience providing effective service request reporting, with the ability to make effective recommendations to management
- Experience developing Key Risk and Performance Indicators (KRI/KPIs)
- Proven data modelling/report writing capabilities
- Experience regularly monitoring own and team's work against milestones or targets and act promptly to keep work on track and maintain performance with support to others to set and achieve challenging goals
- A keen learner with a positive attitude, and ability to work independently
- Good analytical and problem-solving skills
- Good communication skills, and ability to work well with teammates as well as those from other business units
- User experience/User Interface (UX/UI) design
2. BS in Computer Science with 5 Years of Experience
- Understanding of the Digital Services Playbook Plays and underlying principles
- Understanding of the Digital Services Marketplace
- Experience working directly with DoD personnel.
- Experience doing high level solutioning for Digital Services projects
- Leadership skills to develop, organize and execute significant capture activities, including building industry teams, assessing win probability, ensuring execution of customer call plans to shape acquisitions in order to respond to and win business with new and existing customers.
- Knowledge, experience, and success in winning captures of large scale opportunities over $20M
- Demonstrable understanding of all contract types (non-IDIQ, IDIQ - single or multiple award contracts), as well as payment types
- Ability to work and execute a quick reaction process for all government responses.
- Excellent interpersonal, problem-solving, and business acumen.
- Confidence and experience dealing with senior executives, ability to work efficiently in a fast-paced, time-sensitive, and often multi-tasking environment.
- Working knowledge of the FAR and TechFAR.
- Ability to use automated tools such as Slack, Google Drive, GSuite, and Salesforce to present ideas, information, and reports.
- Experience with federal government budget, investments and acquisition processes.
- Positive attitude and ability to work under tight time restrictions
3. BA in Business Administration with 6 Years of Experience
- Advanced knowledge of Office 365, Adobe Acrobat, Concur, Fluxx, Blackboard, Zoom, and/or other data management systems like Salesforce.
- Must have experience generating reports/charts/dashboards presenting data to program/business audiences.
- Experience with tools and techniques for managing/analyzing data to drive decision-making and planning
- Experience working with structured and unstructured data
- Excellent organizational and time management skills, as well as follow-through.
- High degree of discretion and sensitivity to confidential matters and information.
- Must be able to work independently, under pressure on multiple assignments, and meet deadlines in a fast-paced quickly changing environment.
- Ability to gain internal support, operate independently with limited supervision and feedback, and establish a solid working relationship with technical staff, division managers, and peers in the Group and across Fearless.
- Ability to deliver and willing to provide effective coaching, mentoring, and training of the capture and proposal process.
- Understanding of digital performance metrics
- High attention to detail
- Ability to collaborate cross-functionally and demonstrated ability to quickly build positive team relationships
- Be able to think strategically and act tactically.
- Ability to exercise judgment and flexibility in balancing program requirements
- Intermediate level of Excel, basic proficiency in other Microsoft Office applications
4. BS in Information Systems with 8 Years of Experience
- Digital Marketing /CRM experience, preferably within the luxury industry and/or a Digital/CRM agency.
- Experience with salesforce.com technology, especially on the Marketing Cloud module.
- Digital savvy
- Strong project management skills
- Certification in salesforce technologies
- Possess a strong caliber in analysis, communication, and organization skills.
- Detail-minded, with constant innovation and work dynamic.
- Self-motivated and independent but also a good team player.
- Good collaboration skills
- Good leadership skills driving the team to success
- Proficient in spoken/written English + local language
- Proficient in computer and presentation skills.