ADMINISTRATIVE MANAGER RESUME EXAMPLE

Michael Turner

Columbus, OH

(614) 482-1937

michael.turner.hr@gmail.com

linkedin.com/in/michaelturneradmin

SUMMARY

Results-driven Administrative Manager with 2+ years of experience in office administration, facilities coordination, and operational support within healthcare and academic environments. Proven record of improving scheduling accuracy by 25% while supporting cross-functional teams, budget tracking, and compliance initiatives. Expertise in administrative operations and vendor coordination to optimize workflows, mitigate operational delays, and drive organizational efficiency across high-volume departments.

SKILLS

Administrative Operations

Budget Tracking

Vendor Coordination

Facilities Management

Scheduling Systems

Records Management

EXPERIENCE

Administrative Coordinator

Midwest Pulmonary Partners, Columbus, OH

June 2023 - Present

• Coordinate departmental appointments and maintain electronic scheduling systems supporting more than 40 weekly patient visits with 98% scheduling accuracy.
• Manage office supply inventory, vendor communications, and equipment maintenance activities, reducing supply shortages by 30% across administrative operations.
• Assist with billing coordination and reconciliation activities, improving invoice processing turnaround times by 20% through organized documentation tracking.
• Support meeting scheduling, travel coordination, and event logistics for clinical leadership teams across three operational departments.

Office Operations Assistant

Lakeview Health Associates, Dayton, OH

August 2021 - May 2023

• Organized filing systems, maintained personnel documentation, and processed administrative correspondence supporting a 60-person healthcare office.
• Coordinated office maintenance requests and monitored facility compliance standards, contributing to 15% fewer operational disruptions annually.
• Assisted with onboarding documentation, payroll support, and scheduling coordination for administrative and clinical staff members.
• Managed phone inquiries and visitor communications while maintaining patient-friendly office environments and responsive customer service standards.

EDUCATION

Bachelor of Science in Business Administration

Ohio University, Athens, OH

Danielle Brooks

Charlotte, NC

(704) 315-8842

dbrooks.operations@gmail.com

linkedin.com/in/daniellebrooksoperations

SUMMARY

Results-driven Administrative Manager with 5+ years of experience in operations management, budget administration, and staff supervision within healthcare and professional services environments. Proven record of reducing administrative processing delays by 32% through workflow optimization and policy standardization initiatives. Expertise in facilities coordination and payroll administration to optimize operational performance, mitigate compliance risks, and drive efficient organizational support across multi-site departments.

SKILLS

Operations Management

Payroll Administration

Facilities Coordination

Budget Reporting

Staff Supervision

Process Improvement

EXPERIENCE

Administrative Manager

Blue Ridge Medical Group, Charlotte, NC

March 2022 - Present

• Supervise administrative staff across three clinic locations, improving scheduling efficiency by 28% through workflow redesign and staff training initiatives.
• Manage annual departmental budgets exceeding $750K while monitoring operational expenses, payroll approvals, and vendor contract compliance activities.
• Coordinate facilities maintenance, renovation projects, and equipment servicing, reducing operational downtime by 22% across administrative functions.
• Lead onboarding, recruitment, and performance review processes supporting retention improvements of 18% within two years.
• Collaborate with billing, finance, and clinical leadership teams to strengthen reporting accuracy and maintain HIPAA-compliant administrative practices.

Operations Coordinator

Pinecrest Community Services, Raleigh, NC

January 2019 - February 2022

• Directed scheduling coordination, event planning, and administrative reporting activities supporting more than 120 employees and contractors.
• Processed purchase orders, invoices, and expense reconciliations totaling over $400K annually while maintaining 99% documentation accuracy.
• Managed vendor relationships, supply procurement, and contract documentation, improving turnaround times for operational requests by 25%.
• Supported strategic office expansion and workplace safety initiatives across multiple service locations within the organization.

EDUCATION

Bachelor of Arts in Organizational Management

University of North Carolina, Charlotte, NC

Rebecca L. Harrington

Boston, MA

(617) 908-4416

rebecca.harrington@executiveopsmail.com

linkedin.com/in/rebeccalharrington

PROFESSIONAL SUMMARY

Results-driven Administrative Manager with 12+ years of experience in healthcare administration, operational leadership, and financial management within academic medical and multi-site healthcare organizations. Proven record of improving operational efficiency by 38% while overseeing budgets exceeding $15M, cross-functional administrative teams, and regulatory compliance initiatives. Expertise in strategic planning and workforce management to optimize clinical operations, mitigate compliance risks, and drive sustainable organizational performance across complex healthcare environments.

CORE SKILLS

Strategic Operations

Financial Oversight

Workforce Management

Regulatory Compliance

Facilities Administration

Process Optimization

EXPERIENCE

Administrative Manager

Harborview Academic Health Network, Boston, MA

May 2018 - Present

• Direct operational and administrative activities across five clinical divisions supporting more than 150 physicians, faculty members, and administrative personnel.
• Manage departmental budgets exceeding $15M annually while overseeing payroll administration, grant coordination, capital expenditures, and vendor contract negotiations.
• Lead process improvement initiatives and Epic optimization projects that reduced patient scheduling inefficiencies by 35% across multi-site healthcare operations.
• Supervise recruitment, onboarding, training, and performance management programs, increasing administrative staff retention rates by 24% over four years.
• Coordinate compliance initiatives involving HIPAA, OSHA, Joint Commission, and CMS standards while maintaining successful audit and accreditation outcomes.

Operations Manager

Northeast Specialty Physicians Group, Providence, RI

July 2013 - April 2018

• Oversaw administrative operations, facilities coordination, and workforce scheduling for three specialty practice locations serving more than 45,000 annual patient visits.
• Implemented standardized financial reporting and budget reconciliation processes that improved expenditure tracking accuracy by 31% organization-wide.
• Managed vendor partnerships, renovation projects, and equipment maintenance activities supporting uninterrupted clinical and operational performance standards.
• Directed strategic administrative initiatives involving staffing optimization, patient satisfaction improvements, and cross-department operational planning efforts.
• Collaborated with executive leadership on policy development, operational forecasting, and long-term departmental growth strategies across expanding clinical programs.

EDUCATION

Master of Healthcare Administration (MHA)

Boston University, Boston, MA

Bachelor of Science in Business Management

University of Massachusetts Lowell, Lowell, MA

• Spearheaded performance planning and workforce management initiatives, aligning departmental objectives with corporate and branch goals while strengthening operational accountability across multiple administrative functions.
• Guided unionized supervisory teams through coaching, labour relations, recruitment, and attendance management processes, improving staff performance and maintaining consistent compliance with HR and organizational policies.
• Directed administrative operations supporting Traffic & Electrical work orders and asset information systems, ensuring high-volume requests were processed accurately within demanding operational timelines.
• Implemented quality control enhancements and system improvements, increasing operational effectiveness while ensuring payroll time entry and accounts payable compliance across 6 distinct Branches.
• Supervised the 24-7 National Yard Dispatch operation, coordinated staff training programs, and led security and CCTV system reviews to maintain safe, uninterrupted municipal service delivery.
• Controlled budget expenditures, recoveries, Print Shop operations, and City Mail Room activities, consistently meeting financial targets while sustaining efficient administrative and distribution workflows.

Core Skills:

• Labour Relations
• Payroll Compliance
• Budget Oversight
• Dispatch Operations
• Asset Management
• Security Systems

• Directed office operations teams overseeing front desk services, guest relations, employee support, and workplace facilities, ensuring consistent operational efficiency and positive daily workplace experiences.
• Supervised cleaning and facilities maintenance operations, coordinating staff schedules and vendor activities to maintain safe, functional, and professionally managed office environments across all areas.
• Designed and implemented operational processes aligned with employee well-being and guest comfort objectives, improving service execution quality and supporting seamless day-to-day administrative operations.
• Maintained continuous office facility functionality by proactively resolving operational issues, monitoring service standards, and ensuring workplace systems operated efficiently with minimal service disruptions.
• Collaborated daily with building management, sub-lessors, and outsourced vendors, strengthening service coordination and ensuring contractual obligations, maintenance requests, and operational timelines were consistently achieved.
• Coordinated operational support for employee events, forums, meetups, office visits, and offsite functions, delivering organized experiences while managing logistics, scheduling, and cross-functional administrative requirements.

Core Skills:

• Facilities Management
• Vendor Coordination
• Office Operations
• Event Logistics
• Process Improvement
• Workplace Services

• Directed Physician recruitment operations, coordinating searches, staff appointments, credentialing, and promotion compliance activities while supporting the administration office requirements across multiple departmental functions.
• Administered department payroll, personnel documentation, and confidential faculty records, improving processing accuracy and ensuring 100% compliance with internal administrative and audit standards.
• Coordinated calendars, faculty meetings, conference requests, interviews, and ED shift coverage arrangements, reducing scheduling conflicts and maintaining uninterrupted operational support for EM faculty.
• Oversaw support secretarial scheduling activities, contributed hiring recommendations, approved staff leave requests, and ensured travel reimbursements were submitted within established departmental deadlines.
• Managed personnel files, complaint documentation, appointment scheduling, and official correspondence, strengthening record organization and supporting responsive communication between faculty, staff, and administration teams.
• Reconciled monthly expense reports and delivered executive support to the CMO, facilitating accurate financial tracking and dependable administrative coordination across high-volume healthcare operations.

Core Skills:

• Credential Management
• Payroll Administration
• Calendar Coordination
• Expense Reconciliation
• Personnel Records
• Travel Processing

• Established and implemented administrative systems and procedures supporting clinical operations, strengthening workflow consistency and ensuring adherence to hospital standards, regulatory requirements, and departmental protocols.
• Supervised a team of seven administrative professionals, coordinating staffing coverage, scheduling, and operational support to maintain uninterrupted clinical access for physicians, staff, and patients.
• Collaborated with Hospital departments and leadership teams to monitor clinical program dashboards, evaluate monthly performance metrics, and support data-driven strategies for operational improvement initiatives.
• Supported development of clinical staffing models and workforce projections, helping leadership align care delivery resources with current program demands and future organizational expansion plans.
• Directed provider credentialing, enrollment processes, and managed care applications while partnering with billing and reimbursement teams to ensure compliance, revenue optimization, and consistent fee structures.
• Oversaw Home Base billing operations, special projects, recruitment coordination, and cross-functional administrative initiatives, ensuring high-volume clinical programs operated efficiently with accurate financial and staffing controls.

Core Skills:

• Clinical Operations
• Provider Credentialing
• Workforce Planning
• Revenue Compliance
• Performance Analytics
• Billing Administration

• Managed branch administration, facilities coordination, and operational support activities, ensuring efficient daily workflows and maintaining organized administrative functions across high-volume branch environments.
• Directed recruitment, onboarding, training, and supervision of administrative support staff, strengthening team performance and ensuring consistent execution of branch service and operational standards.
• Conducted performance evaluations and personnel reviews, supporting compensation and promotion decisions while aligning employee development initiatives with organizational performance expectations and business objectives.
• Implemented administrative policies and procedural guidance for employees, improving policy awareness, operational consistency, and compliance with established branch and corporate administrative requirements.
• Resolved supervisory and operational issues through timely escalation and local follow-up actions, supporting management teams in maintaining effective workforce coordination and service continuity.
• Coordinated branch support functions, monitored administrative operations, and maintained workplace efficiency by addressing staff concerns, optimizing processes, and reinforcing accountability across administrative teams.

Core Skills:

• Branch Administration
• Staff Supervision
• Policy Compliance
• Performance Management
• Facilities Coordination
• Workforce Training

• Processed accounts payable and receivable transactions with high accuracy, reconciling bank deposits and credit card statements to maintain reliable financial records and cash control compliance.
• Administered cash handling procedures and generated operational reports through Northgate Resorts’ point of sale system, improving transaction accuracy and supporting timely financial decision-making processes.
• Coordinated new hire onboarding, offboarding documentation, I9 verification, and system access requests, ensuring workforce records remained compliant with company standards and employment regulations.
• Facilitated recruitment activities by screening candidates, conducting interviews, and leading on-site and off-site job fairs, strengthening staffing pipelines for high-volume hospitality operations.
• Monitored training compliance, timecard approvals, and safety incident reporting processes, supporting operational accountability while maintaining accurate documentation for employee, guest, and property-related incidents.
• Collaborated with home office human resources and accounting departments while managing guest service recovery inquiries and loss-prevention initiatives that improved operational consistency and merchandise protection controls.

Core Skills:

• Accounts Reconciliation
• Payroll Administration
• Recruitment Coordination
• POS Reporting
• Cash Management
• Compliance Monitoring

• Supervised daily administrative department operations and guided clerical staff performance through clear expectations, performance evaluations, and corrective actions that strengthened workplace accountability and operational efficiency.
• Directed administrative procedures, workflow systems, and process improvements, increasing information flow efficiency and supporting seamless coordination across multiple business operations and internal departments.
• Coordinated schedules, operational deadlines, and cross-functional administrative activities, ensuring projects, office initiatives, and organizational priorities were completed within established timelines and standards.
• Monitored departmental costs, office expenses, and supply procurement activities, supporting budget preparation efforts while maintaining uninterrupted operations for reception, mailroom, kitchen, and office facilities.
• Oversaw facilities maintenance services, renovations, recycling programs, and tradesperson coordination, ensuring safe workplace conditions and consistent execution of operational support functions across the organization.
• Maintained compliance with organizational policies and business regulations while tracking operational developments, enabling administrative teams to adapt efficiently to evolving corporate and workplace requirements.

Core Skills:

• Administrative Operations
• Budget Monitoring
• Facilities Management
• Process Coordination
• Policy Compliance
• Vendor Coordination

• Managed facility operations to maintain safe, secure, and well-maintained environments that consistently complied with environmental, health, and workplace security standards across administrative functions.
• Directed maintenance and repair activities for machinery, equipment, and electrical and mechanical systems, minimizing operational disruptions and supporting reliable day-to-day business continuity.
• Supervised employee recruitment, training, performance evaluations, and corrective actions, strengthening workforce effectiveness while maintaining accountability and consistent operational service standards.
• Developed and improved administrative systems, policies, and procedures, increasing organizational efficiency and ensuring office supplies, equipment, and workplace resources remained fully operational and accessible.
• Collaborated with accounting and management teams to prepare budgets, monitor expenditures, process payroll activities, and maintain accurate financial oversight for administrative operations and projects.
• Coordinated meetings, conferences, interviews, orientations, training sessions, and special projects while organizing company information systems and tracking progress toward strategic organizational objectives.

Core Skills:

• Facilities Operations
• Budget Administration
• Payroll Processing
• Systems Improvement
• Equipment Maintenance
• Project Coordination

• Directed daily administrative department operations and supervised clerical personnel through performance evaluations, disciplinary actions, and clear communication of operational expectations and service standards.
• Managed administrative systems, workflows, and process coordination initiatives, improving information flow efficiency and supporting uninterrupted execution of critical business operations and departmental activities.
• Coordinated schedules, deadlines, and administrative procedures while streamlining operational processes that enhanced workplace productivity and strengthened cross-functional communication across multiple organizational teams.
• Monitored operational costs and departmental expenses to support budget preparation efforts, maintaining financial oversight while ensuring resources aligned with organizational priorities and operational requirements.
• Oversaw facilities services, maintenance operations, and tradesperson activities, ensuring workplace infrastructure, renovations, recycling programs, and office functions operated safely and efficiently.
• Maintained compliance with organizational policies and regulatory requirements while adapting administrative practices to business developments and evolving operational changes across the company environment.

Core Skills:

• Administrative Operations
• Budget Monitoring
• Facilities Coordination
• Process Improvement
• Policy Compliance
• Staff Supervision

• Managed procurement and inventory control for office, reception, mailroom, and kitchen supplies, ensuring uninterrupted administrative operations and maintaining organized workplace resource availability.
• Maintained safe, secure, and compliant facilities by overseeing environmental standards, health requirements, security protocols, and preventative maintenance programs across office operations and infrastructure systems.
• Directed maintenance and repair activities for machinery, office equipment, and electrical and mechanical systems, minimizing operational downtime and supporting consistent workplace functionality.
• Supervised employee recruitment, training, evaluations, and corrective actions while improving administrative systems, policies, and procedures that strengthened organizational efficiency and workforce accountability.
• Collaborated with accounting and management teams to prepare budgets, monitor spending, process payroll, and oversee administrative expenses with strong financial accuracy and operational control.
• Coordinated meetings, conferences, orientations, training sessions, and special projects while organizing filing systems and tracking organizational objectives to support continuous operational improvement initiatives.

Core Skills:

• Facilities Management
• Budget Administration
• Payroll Processing
• Inventory Control
• Systems Coordination
• Project Oversight

• Supported the Department Head in strategic planning initiatives by coordinating short-term and long-term operational goals aligned with academic, research, and business objectives across the Center.
• Directed general office operations and administrative functions while developing policies and procedures that ensured compliance with applicable laws, regulations, and institutional business standards.
• Aligned organizational processes and administrative structures with UConn Health strategies, strengthening operational efficiency and reinforcing consistent implementation of approved business and research practices.
• Managed administrative responsibilities on behalf of the Center Director, making authorized operational decisions, coordinating educational conferences, and preparing complex correspondence, reports, and meeting materials.
• Analyzed administrative, statistical, and financial information from multiple sources to develop recommendations, support departmental meetings, and facilitate informed leadership decision-making processes.
• Coordinated grant application activities by preparing budgets, completing routing packages, securing approvals, and collaborating with Research Finance to establish accounts for newly awarded grants.

Core Skills:

• Strategic Planning
• Grant Administration
• Policy Development
• Financial Reporting
• Operations Coordination
• Research Compliance

• Promoted Center programs through multiple media channels while serving as the UConn Health representative for business development and research partnership initiatives across academic and healthcare environments.
• Directed recruitment, onboarding, training, counseling, and performance evaluations for staff, strengthening workforce effectiveness and ensuring compliance with organizational human resources policies and procedures.
• Managed staff time and effort reporting, processed LDC corrections, and coordinated Human Resources matters involving assignments, workers’ compensation, disciplinary actions, and employee relations support.
• Administered departmental and Center budgets across all accounts, authorizing purchases, contracts, payments, and financial transactions while maintaining fiscally responsible operational and administrative oversight.
• Prepared financial analyses and non-standard reports supporting leadership decision-making, while ensuring compliance with UConn Health financial procedures and resolving contract and purchasing issues efficiently.
• Oversaw grant management operations by developing budgets, negotiating contractual services, coordinating contractor payments, and serving as the primary liaison for administrative and grant-related activities.

Core Skills:

• Grant Management
• Budget Administration
• Contract Negotiation
• Financial Reporting
• Human Resources
• Research Partnerships

• Coordinated schedules, event calendars, advisory council meetings, and research committee sessions supporting daily operations for the Partnership and Center administrative functions.
• Directed logistics for virtual and in-person events, managing venues, technology requirements, speaker coordination, reimbursements, and operational problem-solving to ensure successful event execution and participant experience.
• Facilitated contracts and agreements with consultants, vendors, funders, and external partners, ensuring reviews, approvals, and signatures were completed according to established timelines and compliance requirements.
• Managed day-to-day budgets, tracked grant expenditures, conducted billing and account reconciliations, and ensured accurate allocation of costs across multiple operational and research accounts.
• Led monthly spending reviews with Partnership leadership and SP2 business office teams, identifying financial issues proactively and recommending corrective solutions supporting grant compliance and budget accountability.
• Oversaw research subject payment protocols and maintained the Center website content through editing, coding, and publishing updates that strengthened communication accuracy and operational transparency.

Core Skills:

• Grant Administration
• Budget Reconciliation
• Contract Management
• Event Coordination
• Website Maintenance
• Financial Reporting

• Managed social media monitoring and drafted communication content supporting Partnership and Center visibility, stakeholder engagement, and promotion of organizational initiatives, events, and research activities.
• Collaborated with Directors on grant writing, proposal narratives, fundraising strategies, and budget development while coordinating communications with research partners and external funding organizations.
• Translated reports, research data, and operational information into visually compelling PowerPoint presentations and communication materials that supported executive briefings and stakeholder decision-making processes.
• Administered the Contact Management System by maintaining accurate stakeholder records, standardizing communication protocols, and supporting targeted outreach to collaborators, funders, and institutional partners.
• Developed newsletters, invitations, website content, and correspondence while overseeing communication templates, student worker assignments, and responses to website inquiries and external requests.
• Coordinated executive scheduling, presentation preparation, domestic and international travel arrangements, and cross-functional communications while maintaining strong collaborative relationships with Penn, SP2, IRB, HR, Finance, IT, and partner institutions.

Core Skills:

• Grant Writing
• Stakeholder Communications
• Presentation Development
• Website Management
• Travel Coordination
• Database Administration

• Directed office administrative operations by supporting the Executive Director and Development Staff while ensuring events and daily functions complied with established CFF policies and operational standards.
• Managed database administration, correspondence preparation, forms processing, and day-to-day chapter operations, improving administrative efficiency and maintaining organized documentation across multiple functional activities.
• Supported compliance initiatives, event logistics, and organizational reporting while coordinating email communications and mailing campaigns that strengthened stakeholder engagement and operational consistency.
• Collaborated with team members to generate mail lists, reports, venue contracts, permits, and solicitation materials, ensuring fundraising events and outreach activities were executed according to project timelines.
• Served as the primary liaison between national IT, operational support teams, and chapter staff, facilitating communication flow and distributing critical updates from Field Operations conference calls.
• Oversaw office supply procurement, equipment maintenance, postage reimbursement processing, and multi-chapter revenue coordination while supporting efficient administrative and financial operations across the organization.

Core Skills:

• Database Management
• Event Coordination
• Compliance Administration
• Operational Support
• Revenue Processing
• Vendor Coordination

• Coordinated event-day operations by organizing supplies and assisting volunteers, family members, and guests while resolving mobile bidding, registration, and attendee support issues efficiently.
• Managed chapter programmatic initiatives, volunteer activities, and Care Center relations while ensuring all responsibilities aligned with Foundation policies, procedures, and operational compliance standards.
• Administered CFF Auction databases, reviewed auction entries, and prepared bid sheets and supporting materials that strengthened event organization and fundraising execution accuracy.
• Handled chapter communications by answering phones, monitoring mailboxes, responding to inquiries, and supporting smooth administrative operations for staff, volunteers, donors, and community stakeholders.
• Reconciled monthly P+L statements, calculated Fair Market Values, processed event payments, and maintained accounting files supporting accurate financial reporting and post-event revenue management.
• Directed volunteer and intern recruitment, advertising, orientation, and event-day coordination while assisting with invoices, contracts, donor receipts, and year-end financial projection activities.

Core Skills:

• Event Coordination
• Auction Management
• Financial Reconciliation
• Volunteer Management
• Database Administration
• Revenue Processing

• Directed administrative and clinical operations across assigned divisions within the Department of Pediatrics/Pediatric Surgery, ensuring efficient coordination of daily activities and divisional performance objectives.
• Collaborated with clinical leadership to manage divisional initiatives, process improvement strategies, and operational projects that strengthened workflow efficiency and enhanced interdisciplinary coordination.
• Developed and implemented division policies, systems, and administrative procedures while continuously revising operational processes to maximize organizational effectiveness and service delivery standards.
• Coordinated with MGB Information Resources Department on hardware installations, software support, troubleshooting, and system access management while serving as the primary information systems resource for Division staff.
• Led Epic upgrade and optimization initiatives across assigned divisions, overseeing Cadence, eClinicals, and related modules to support operational requirements and improve clinical system functionality.
• Managed purchasing, reimbursements, staff communications, and business office operations while facilitating regular meetings that promoted policy alignment, operational transparency, and staff engagement initiatives.

Core Skills:

• Clinical Operations
• Epic Optimization
• Process Improvement
• Systems Administration
• Operational Coordination
• Business Operations

• Coordinated renovation projects and facility improvements for Division spaces while managing environmental issues involving repairs, cleaning, signage, directories, and security across multiple practice locations.
• Directed compliance initiatives ensuring assigned divisions consistently met Joint Commission, DPH, CMS, OSHA, HIPAA, and hospital regulatory standards through established operational and safety protocols.
• Served as Safety Supervisor for ambulatory practice sites by conducting inspections, site surveys, mock drills, and incident reporting activities that strengthened workplace safety and regulatory readiness.
• Collaborated with Division Chiefs and Sr. Administrative Director to support outreach activities, business development plans, marketing initiatives, and expansion of healthcare services into community-based settings.
• Developed quality dashboards and quarterly divisional reports utilizing patient experience metrics to identify performance improvement opportunities and support informed operational decision-making processes.
• Led patient satisfaction initiatives by analyzing survey findings, implementing corrective action plans, and improving staff interaction strategies, addressing wait times, courtesy, and overall patient experience outcomes.

Core Skills:

• Regulatory Compliance
• Patient Experience
• Facilities Coordination
• Safety Management
• Quality Reporting
• Operational Planning

• Directed day-to-day operational and personnel management for the Arthroplasty, Oncology and Trauma Divisions, ensuring efficient clinical support and consistent administrative performance across practice locations.
• Supervised administrative support staff by providing training, performance oversight, scheduling coordination, and operational guidance while serving as the primary resource for systems and workflow-related issues.
• Supported more than 30 Faculty, Fellows, Residents, Advanced Practice Providers, and staff members by maintaining effective workflows and resolving operational challenges impacting patient care delivery.
• Monitored practice workflows from patient check-in through visit completion, identifying process inefficiencies and implementing corrective actions that improved clinic operations and provider support effectiveness.
• Collaborated with site leadership, including Newton Wellesley Hospital, to coordinate staffing resources, maintain quality standards, and ensure efficient patient care across multiple clinical environments.
• Conducted regular clinic walk-throughs assessing operational performance, patient satisfaction, staff morale, exam room readiness, and resource availability while recommending improvements to departmental procedures and policies.

Core Skills:

• Clinical Operations
• Workflow Management
• Staff Supervision
• Patient Coordination
• Resource Planning
• Operational Leadership

• Collaborated with administrative and clinical support teams to resolve patient and customer service concerns, ensuring responsive issue management and consistent delivery of high-quality clinical support services.
• Directed customer complaint escalation processes by partnering with team leads, strengthening staff problem-solving capabilities, and personally resolving complex service issues when necessary.
• Maintained advanced knowledge of EPIC, Patient Gateway, telephones, and clinical information systems while assisting staff with technical training, troubleshooting, and operational system support.
• Coordinated computer equipment assessments, upgrades, and replacements while identifying and resolving information systems issues that impacted daily clinic operations across assigned practice locations.
• Ensured full compliance with HIPAA policies, Joint Commission standards, and equipment maintenance requirements by monitoring clinic environments, vendor service contracts, and operational readiness procedures.
• Supported onboarding and schedule development for new providers while analyzing utilization reports across 3 Divisions and optimizing provider templates to improve patient access and scheduling efficiency.

Core Skills:

• EPIC Systems
• HIPAA Compliance
• Patient Coordination
• Systems Troubleshooting
• Provider Scheduling
• Equipment Management

• Collaborated with leadership across satellite clinics to coordinate patient care operations, resolve staffing and scheduling challenges, and maintain effective communication between departmental and clinical teams.
• Strengthened provider productivity and staff morale by building collaborative relationships with physicians, clinical personnel, and administrative teams across multiple practice and operational environments.
• Managed departmental payroll activities within Kronos in partnership with the Timekeeper, resolving payroll discrepancies and ensuring accurate compensation processing for assigned staff members.
• Developed and implemented administrative systems, workflows, and operational procedures that improved clinical support efficiency, facilitated policy communication, and strengthened day-to-day departmental coordination.
• Oversaw facilities management, environmental issues, space allocation, and renovation projects while providing cross-coverage support for Divisions during managerial absences and operational staffing gaps.
• Directed recruitment, retention, performance evaluations, corrective actions, competency training, and mandatory education programs ensuring compliance with MGH, Joint Commission, DPH, HIPAA, and organizational standards.

Core Skills:

• Kronos Administration
• Clinical Operations
• Staff Development
• Facilities Coordination
• Workflow Optimization
• Regulatory Compliance

• Managed employee HR matters, overtime, scheduling, and staffing operations for assigned teams while supporting efficient workforce coordination across clinical practice environments.
• Collaborated with the Senior Administrative Director to prepare annual practice budgets, monitor operational expenses, and maintain financial oversight for staffing, supplies, and clinical site activities.
• Directed monitoring of clinical cost center budgets and capital expenditures, identifying equipment purchase needs and ensuring appropriate allocation of financial resources throughout the fiscal year.
• Administered payroll approvals, travel requests, salary changes, and financial transactions while serving as timekeeper and approver for weekly staff compensation processes.
• Oversaw supply inventory management, special-order procurement, and maintenance budgets across Boston clinic locations, ensuring uninterrupted clinical operations while controlling operational and equipment-related expenses.
• Partnered with PBO and Department leadership on billing activities, strategic initiatives, clinic expansion projects, staffing plans, and the Department Strategic Plan, including Access Optimization Project implementation.

Core Skills:

• Budget Management
• Payroll Administration
• Inventory Control
• Strategic Planning
• Clinical Operations
• Financial Oversight

• Directed management of the Rasmuson building, overseeing daily operations, facility coordination, and space utilization strategies supporting expanding College programs and operational requirements.
• Advised the Dean on space allocations and restrictions by developing utilization plans that maximized building efficiency while accommodating evolving academic and administrative needs.
• Coordinated renovation projects and facility improvements within the Rasmuson building, ensuring projects were completed according to operational, safety, and regulatory compliance standards.
• Administered environmental, occupational health, and safety programs to maintain compliance with university, state, and federal regulations while supporting risk management and security initiatives.
• Facilitated emergency preparedness activities, including building evacuations, annual safety drills, inspections, and Building Emergency Plan updates addressing multiple emergency response scenarios.
• Conducted safety inspections and collaborated with service departments, UAA safety officials, and building occupants to resolve deficiencies and implement continuous workplace safety improvements.

Core Skills:

• Facilities Management
• Space Planning
• Safety Compliance
• Emergency Preparedness
• Risk Management
• Project Coordination

• Translated the Division vision into sustainable financial strategies by partnering with leadership to develop integrated operating plans supporting research, teaching, and patient care objectives.
• Analyzed budget trends, projected expenditures, and managed clinical, research, gift, contract, and endowment accounts while overseeing more than $15 million in annual grant activity.
• Directed pre-award and post-award grant administration for 35 active grants and 40 subawards, ensuring compliance with complex auditing standards, federal regulations, and sponsored funding requirements.
• Developed computerized financial tracking systems, monitored salary distributions, reviewed account activity, and reconciled terminated accounts to maintain accurate fiscal reporting and balanced ledgers.
• Managed SOM finances, payroll operations, and budgeting for multiple psychiatry clinical programs, including Bayview CPP, OBHI/JMAP, and Bayview Physicians across high-volume healthcare environments.
• Produced monthly, quarterly, and annual financial reports while advising faculty and leadership on grant regulations, expenditure transfers, OMB compliance standards, and cooperative agreement requirements.

Core Skills:

• Grant Administration
• Financial Reporting
• Budget Planning
• Payroll Management
• Compliance Oversight
• Account Reconciliation

• Served as a strategic thought partner to the Dean of Faculty by advising administrators on institutional precedents, operational processes, and policy interpretation, supporting consistent academic administration practices.
• Managed administrative operations for the Dean of Faculty Office, including calendar coordination, document workflows, correspondence preparation, and responses to telephone and email inquiries.
• Oversaw the Dean of Faculty budget by tracking expenditures, authorizing payments, processing reimbursements, and supporting financial forecasting and budget justification activities.
• Reviewed professional development funding requests and aligned awards with donor gift restrictions while coordinating reporting activities with the Donor Relations Office and institutional stakeholders.
• Collaborated with Finance and payroll departments to prepare faculty offer letters, annual salary communications, action forms, and workload documentation for full-time and part-time faculty members.
• Directed faculty data management, recordkeeping, and workload tracking processes while partnering with the Assistant Dean of Faculty to maintain accurate reporting and administrative workflow accountability.

Core Skills:

• Budget Administration
• Faculty Coordination
• Data Management
• Policy Administration
• Payroll Processing
• Document Management

• Coordinated promotional plan submissions to accounts and downstream partners while maintaining accurate distribution lists, item tracking grids, and retailer promotional system documentation.
• Managed item maintenance activities, completed new item paperwork, vendor setup forms, display requests, specification changes, and promotional contracts supporting efficient retail account operations.
• Prepared PowerPoint presentations, sales decks, and customer reports while ordering product samples and supporting sales teams during client meetings and account presentations.
• Tracked purchase orders, monitored cut lists, researched deductions, and resolved customer-specific requests to maintain accurate account records and support responsive client service operations.
• Supported tradeshow planning activities, including submissions, order maintenance, and event coordination, while providing administrative coverage for team members during office absences.
• Retrieved data and reports from customer websites and operational tools while answering phones, routing communications, and maintaining organized administrative workflows across sales support functions.

Core Skills:

• Sales Coordination
• Promotional Management
• Vendor Administration
• Order Tracking
• Retail Operations
• Data Reporting

• Selected vendors for operational projects by evaluating service quality, quotations, and performance standards while ensuring cost-effective procurement and successful project execution outcomes.
• Coordinated vendor engagements, managed contractual documentation, and inspected completed projects to verify compliance with agreed specifications, timelines, and organizational expectations.
• Maintained office readiness by overseeing supply inventory, equipment functionality, and periodic maintenance activities that supported uninterrupted administrative and operational performance.
• Ensured building conditions complied with health, environmental, and security regulations by monitoring facility maintenance, cleanliness standards, and operational safety across interior and exterior spaces.
• Organized town hall meetings, company events, and staff communications through venue coordination, scheduling management, reminder distribution, and dissemination of organizational updates and administrative information.
• Prepared departmental expense reports, maintained filing systems for invoices and receipts, and coordinated rental process follow-ups to support accurate financial tracking and operational organization.

Core Skills:

• Vendor Management
• Facilities Coordination
• Budget Reporting
• Event Planning
• Document Control
• Equipment Maintenance

• Directed administrative support teams by establishing measurable performance goals, addressing operational concerns, and strengthening service delivery for executives, departments, and organizational stakeholders.
• Developed administrative workflows, tools, and procedures that improved team efficiency while identifying appropriate support contacts for new hires requiring departmental administrative assistance.
• Managed calendars, schedules, travel arrangements, itineraries, and expense reporting for the Office of the CIO, ensuring priority alignment and seamless executive coordination activities.
• Prepared correspondence, presentations, research materials, and quarterly meeting documentation supporting Investment Oversight Committee and Board of Directors activities across cross-functional organizational initiatives.
• Led special projects from initiation through completion by conducting industry research, coordinating interdepartmental activities, and developing communication materials supporting community and business objectives.
• Oversaw administrative operations, including records management, supply procurement, email prioritization, and backup support, while mentoring administrative professionals and interacting confidently with senior leadership teams.

Core Skills:

• Executive Coordination
• Team Leadership
• Calendar Management
• Project Administration
• Presentation Development
• Operational Support

• Directed budget analysis, reporting, and reconciliation activities for sponsored and non-sponsored accounts, ensuring accurate oversight of discretionary expenditures and strong financial compliance practices.
• Managed monthly spending reviews, salary distribution changes, and EFORM submissions while coordinating with ORA, Purchasing, Accounts Payable, and Shared Services departments on compliance requirements.
• Oversaw research administration operations by advising faculty and staff on sponsored research policies, funding guidelines, budget development, and regulatory requirements involving animal and human subjects approvals.
• Monitored faculty, fellows, and staff effort allocations across research grants and contracts while maintaining accurate salary distributions and improving budgetary performance through expense analysis initiatives.
• Developed funding proposal budgets, generated research project data reports for PI’s, and provided monthly and quarterly overviews supporting strategic research planning and financial decision-making processes.
• Supervised student and fellow recruitment, payroll administration, fellowship grant preparation, annual progress reporting, and reconciliation of individual fellowship budgets across multiple research programs.

Core Skills:

• Research Administration
• Budget Reconciliation
• Grant Compliance
• Salary Distribution
• Financial Reporting
• Funding Management

• Directed administrative operations and supervised team performance through goal setting, performance evaluations, and workflow coordination, supporting efficient non-clinical and program management functions.
• Managed ACT operational activities including Protected Health Information workflows, accounting records, budget tracking, policy implementation, and coordination of communication across multidisciplinary administrative teams.
• Maintained daily client service logs, coordinated intake activities with the Program Manager, and ensured compliance with State licensing standards governing ACT program operations and service delivery.
• Collaborated with leadership and team members to coordinate daily client services, monitor operational effectiveness, and ensure clients received responsive support aligned with current treatment needs.
• Coordinated event and concert production logistics, including facility rentals, staging requirements, equipment arrangements, ticket tracking, and youth education program activities with Board members and volunteers.
• Administered procurement, inventory management, invoices, correspondence, social media monitoring, and general office support while maintaining program budgets, memberships, and operational documentation systems.

Core Skills:

• Program Administration
• Budget Coordination
• Client Intake
• Event Production
• Records Management
• Inventory Control

• Managed communications with companies applying for funding by handling inquiries, coordinating meetings, and supporting internal fund management processes and administrative operations.
• Coordinated internal and external meetings, travel arrangements, accommodations, and event logistics while maintaining organized schedules and ensuring seamless operational support for leadership teams.
• Maintained social media platforms and updated digital content weekly, strengthening organizational visibility and communication outreach for funding initiatives and acceleration program activities.
• Supported SEA 21 Flag and SES leadership by attending meetings, preparing materials, documenting action items, and providing administrative guidance that informed strategic decision-making processes.
• Directed administrative supervision of departmental personnel and managed company physical assets while monitoring compliance for janitorial, security, lease, sublease, and facility-related service contracts.
• Prepared regulatory compliance checklists and coordinated documentation for business permits and facility approvals, ensuring adherence to government agency requirements and operational standards.

Core Skills:

• Administrative Operations
• Contract Compliance
• Leadership Support
• Event Coordination
• Social Media
• Regulatory Documentation

• Directed organizational, operational, and administrative activities for the Division of Respiratory Medicine, ensuring efficient coordination across academic, clinical, educational, and financial functions.
• Applied extensive knowledge of university policies and respiratory program operations across VCH, affiliated hospitals, and St Paul’s Hospital to support divisional administration and compliance.
• Collaborated with the UBC Department of Medicine Administration Office on academic administration, human resources, educational coordination, and financial management, supporting divisional operational objectives.
• Provided guidance and operational support to administrative, professional, and medical staff while coordinating with Finance, Information Systems, Medical Affairs, and Postgraduate Training Programs to resolve administrative issues.
• Managed invoices, monthly accruals, budget reporting, equipment inventory tracking, contractor access coordination, and RFI and RFP preparation activities supporting operational accountability and resource management.
• Coordinated evacuation drills, maintained websites, communicated professionally with clients and stakeholders, and encouraged tenant participation in organizational programs and safety initiatives.

Core Skills:

• Budget Administration
• Operational Management
• Vendor Coordination
• Policy Compliance
• Inventory Tracking
• Emergency Preparedness

• Coordinated recruitment activities by scheduling interviews, supporting hiring workflows, and collaborating with the People Ops Manager to address employee-related administrative matters efficiently.
• Managed purchase orders, tracked deliveries, and maintained vendor communications while ensuring timely procurement and accurate coordination of operational resources and office requirements.
• Directed office expansion projects, including office searches, landlord negotiations, insurance coordination, billing administration, and workplace setup, supporting organizational growth initiatives.
• Organized meetings, travel itineraries, and company events by scheduling venues, arranging refreshments, and coordinating logistics for engineers, managers, and cross-functional stakeholders.
• Maintained workplace health and safety compliance while managing correspondence, sorting mail, monitoring office inventory, and ensuring uninterrupted administrative support operations.
• Developed efficient administrative systems that strengthened company culture, enhanced brand presence, and improved employee and customer experiences across rapidly growing business environments.

Core Skills:

• Office Administration
• Vendor Coordination
• Recruitment Support
• Travel Coordination
• Safety Compliance
• Event Planning

• Supervised administrative staff operations, including scheduling management, personnel record maintenance, annual performance review support, and onboarding training for new IBDC team members.
• Directed daily departmental appointment scheduling and ensured all patient information was accurately maintained within electronic health records and operational tracking systems.
• Coordinated with Finance staff to verify tests were properly scheduled, financially cleared, and checked in while supporting efficient patient flow and administrative accuracy.
• Collaborated with referring physician offices, Revenue Cycle teams, and billing departments to secure authorizations, maintain documentation compliance, and ensure accurate charge capture processes.
• Assisted with departmental reporting, analytical projects, operating manual development, and participation in operational meetings supporting continuous administrative process improvement initiatives.
• Managed transportation logistics, facility services, supply inventories, preventive maintenance activities, and administrative cost reporting while identifying cost-reduction opportunities and maintaining service documentation records.

Core Skills:

• Administrative Operations
• Electronic Health Records
• Billing Coordination
• Facilities Management
• Logistics Coordination
• Process Documentation