ACADEMIC MANAGER JOB DESCRIPTION

As the Academic Manager, you translate institutional policy into daily academic operations, overseeing everything from misconduct adjudication and provincial quality assurance submissions to faculty staffing and program review cycles. You work within a college or university unit, typically reporting to a Provost, Director of Academic Planning, or Vice Provost, and your decisions directly shape the academic experience of students and instructional staff alike.

Career Impact: Overseeing FERPA compliance, Senate committee governance, and academic integrity adjudication builds institutional credibility that is recognized at the Director of Academic Affairs and Provost-level career tier.

Business Impact: When quarterly scheduling, faculty merit reviews, and misconduct proceedings run accurately and on time, students progress without interruption, and faculty trust the institution's administrative backbone.

Growth Opportunity: The breadth of this role, spanning program review, provincial funding submissions, and staff supervision, accelerates the path toward Director of Academic Operations or Associate Provost roles within post-secondary institutions.

• Coordinate academic standing committee meetings, including agenda development, minute-taking, and timely follow-up on action items.
• Oversee the quarterly schedule of classes, comparing projected enrollments, faculty availability, and available facilities to finalize assignments.
• Manage academic misconduct adjudication, including recordkeeping, student notification, due process oversight, and sanction documentation.
• Lead preparation and submission of compliance and funding reports to senior leadership and, where applicable, provincial or accrediting bodies.
• Supervise and develop student or administrative staff, including hiring, scheduling, performance review, and ongoing training.
• Monitor course enrollment data, co-curricular program participation, and evaluation results to support program planning decisions.
• Partner with faculty, advisors, and program heads to coordinate curricular changes, resolve scheduling conflicts, and onboard new instructors.
• Maintain official college records, including syllabi, faculty evaluations, and student files, in compliance with FERPA and institutional confidentiality standards.

• Bachelor's degree in Education, Higher Education Administration, or a related field, or equivalent work experience.
• 3 or more years of academic administration experience in a post-secondary institution, with demonstrated program coordination or policy implementation responsibility.
• Working knowledge of post-secondary governance structures, including senate processes, academic integrity policy, and program review cycles.
• Proven ability to manage competing deadlines across multiple concurrent projects with strong attention to detail and accuracy.
• Strong written and verbal communication skills, with experience preparing formal reports, committee materials, and institutional correspondence.
• Demonstrated discretion in handling confidential student, faculty, and personnel matters in compliance with FERPA and applicable privacy regulations.
• Solid analytical and problem-solving skills, with the ability to interpret policy and exercise sound independent judgment.

• Master's degree in Higher Education Administration, Educational Leadership, or a related field.
• Experience supporting or facilitating provincial, regional, or institutional accreditation and quality assurance reviews.
• Prior supervisory experience, including performance management, employee development, and HR coordination in a post-secondary environment.
• Familiarity with student information systems, learning management platforms, or curriculum management software used in higher education operations.

• Accuracy rate of faculty and course records maintained in compliance with FERPA and institutional standards.
• Mean turnaround time on academic misconduct cases from initiation to documented resolution.
• Percentage of committee agendas, minutes, and action items completed within established deadlines each term.
• On-time submission rate for provincial or accrediting body compliance and funding reports.
• Staff and instructor onboarding completion rate within the first 30 days of appointment.
• Typical tools: student information systems (commonly Banner or PeopleSoft); learning management platforms (commonly Moodle or Canvas).

• Base Salary Range: $55,000 to $80,000 annually, depending on institution size and seniority.
• Bonus: Merit-based annual increases are common; discretionary bonuses are uncommon in higher education.
• Equity: Not typically offered in higher education administration roles.
• Health Benefits: Comprehensive medical, dental, and vision coverage standard.
• PTO: 15 to 25 days annually, plus institutional holidays and winter/spring breaks.
• Common Perks: Tuition remission or waiver for employee and dependents; retirement contributions via state pension or 403(b).

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion, including criminal history review, is a condition of employment for all positions involving access to student records and minors. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, age, veteran status, or any other characteristic protected under applicable federal, state, and local law. Applicants requiring reasonable accommodations during any stage of the hiring process should notify the hiring institution directly. Candidates must be authorized to work in the United States.

The Academic Manager owns the full curriculum lifecycle for CAL, from development and course reviews to assessment validation, ensuring programs meet both student academic goals and migration requirements. Working closely with students, clients, and campus teams, this role advances the quality and consistency of ICT-aligned academic delivery to support accreditation standards and continuous program improvement.

Key Responsibilities

• Oversee CAL curriculum and curriculum development, course reviews, and assessment validations.
• Manage and update the academic program to meet students' academic and migration goals.
• Maintain quality and integrity of the CAL curriculum to ensure the program meets the academic needs of students and clients.
• Stay abreast of current trends in ICT to ensure best practices in curriculum development and delivery.
• Support curriculum review incorporating new knowledge, learning, and teaching approaches aligned to industry benchmarks.
• Support the development of new courses within CAL and the processes for accreditation and registration.
• Manage assessment and evaluation processes within the program to ensure assessments are designed to maintain quality academic outcomes and standards.
• Ensure consistency of academic decision-making and course implementation between campuses.
• Ensure continuous improvement in the quality of curriculum and operations.
• Manage the development of assessments to ensure alignment with the principles of enterprise education where relevant.
• Evaluate the efficiency and effectiveness of educational programs and services.

Required Qualifications

• Bachelor's degree in IT, Education, or Engineering.
• Teaching certification and a proven work record in academic monitoring.
• Experience with one to three years of teaching.
• Prior experience as a Director of Studies or Academic Manager preferred.
• Strong analytical and planning skills.
• Strong written and verbal communication skills.
• Excellent problem-solving skills.
• Proficiency in technical skills relevant to the role.

Embedded within a language school's academic department, the Academic Manager delivers excellence across instructor hiring, observation, counseling, and schedule management while upholding KI curriculum standards and budgetary goals. Working closely with school staff and students, this role builds the instructional conditions that maximize student satisfaction and academic progress.

Core Functions

• Open and close classes and assign instructors while working within the established curriculum and budgetary goals.
• Assign substitutes for instructors unable to teach due to illness, vacation, or emergencies.
• Hire, orient, train, supervise, and observe all instructors.
• Support instructors by providing the information, tools, and guidance needed for classroom success.
• Regularly observe instructors to provide feedback and ensure adherence to program curriculum and standards.
• Conduct regularly scheduled instructor meetings and participate in staff meetings as assigned.
• Collaborate with school staff to provide excellent customer service and maximize student satisfaction.
• Stay informed of new developments in the ESL field and communicate updates to school staff.
• Provide academic counseling for students to ensure satisfaction and academic progress.
• Advise prospective, new, and continuing students on courses, classes, and services.
• Complete administrative tasks on time as assigned.
• Monitor academic record keeping and maintain the academic portion of student files in accordance with policies and regulatory standards.
• Oversee the academic budget by maintaining class size averages, ordering materials, and approving instructor payroll in adherence to established HR standards.
• Handle and mediate disputes between students and teachers, among teachers, and among students.
• Collaborate and participate effectively in marketing initiatives and events as needed.
• Demonstrate leadership qualities, including dedication, respect, cooperation, motivation, innovation, commitment to quality, and superior customer service.

Qualifications & Experience

• Master's degree in TESOL or DELTA certification preferred.
• Bachelor's degree or equivalent.
• TESOL, CELTA, or TEFL certificate, including practicum, or two to four years of ESL or EFL teaching experience.
• Experience with one or more years in an administrative or management role.
• Experience with teacher training preferred.
• Prior experience with industry and/or international students preferred.
• Thorough knowledge of educational practices, especially in the field of ESL and EFL.
• Proficiency in one or more foreign languages is an advantage.
• Authorization to work in the United States is required.

Reporting to center management, the Academic Manager shapes the strategy, training delivery, and performance management for hundreds of online teachers across South Africa using the EF platform. Partnering with central academic and administrative teams globally, this role builds teacher quality systems that directly improve retention, satisfaction, and student outcomes at scale.

Primary Duties

• Construct a strategy to achieve annual academic KPIs and goals for the center, and set and measure KPIs for teacher quality and performance.
• Work closely with center management teams on issues relating to overall center operations, with a specific focus on academic performance and quality.
• Implement global projects, training, and assessments.
• Observe teacher performance in synchronous and asynchronous services and provide timely, constructive feedback.
• Work with the academic support team to ensure adequate in-center quality assessments and remediation plans for teachers are established.
• Assess and review in-center training needs and justify ROI.
• Manage onboarding and new teacher training.
• Utilize feedback from teachers to develop and localize training content.
• Collect feedback regularly from teachers and local administrative staff to share with central teams to evaluate and improve training and teaching content.
• Liaise with central teams on new features launching on the online teaching platform.
• Plan and adapt local initiatives to drive teacher engagement, enabling retention and satisfaction.
• Facilitate teacher satisfaction feedback survey collection and ensure adequate response rates are reached.
• Analyze survey results and translate findings into actionable items.
• Track teacher retention and attrition data to grow teacher satisfaction and retention.

Skills & Qualifications

• Bachelor's degree or above.
• Trinity DipTESOL, Cambridge DELTA, or equivalent qualification that includes assessed teaching practice.
• Experience with at least four years of relevant work experience and team management.
• Proven record of delivering teacher training.
• Experience teaching online and managing large groups of remote and office-based teams is an advantage.
• Experience working across multiple teams and time zones, both locally and internationally, is an advantage.
• Working knowledge of LMS management preferred.

Sitting at the intersection of academic quality assurance and online teacher development, the Academic Manager leads the Shanghai regional team responsible for training, engagement, and quality across EF's expanding online education services for adult learners in China. Operating across global academic teams, EdTech, Recruitment, and China-based business units, this role creates the systems and culture that deliver industry-leading student experiences and sustained teacher retention.

Duties

• Act as an exemplary role model, leading from the front and actively working with all levels of staff.
• Manage academic team members responsible for training, development, quality assurance, and engagement.
• Create and maintain academic systems that result in high-quality online experiences for students, and high teacher satisfaction and retention.
• Assess team and teacher performance and developmental needs, and create or adjust systems to support them.
• Ensure change management is successfully implemented and driven through appropriate communication, resulting in team buy-in.
• Facilitate cross-team collaboration and support with operations, teacher management, and recruitment teams.
• Liaise and collaborate with external departments on various projects.
• Innovate new processes with a focus on the student experience.
• Manage the academic implementation of new products and services.
• Ensure global academic KPIs and KQIs are met to achieve service excellence.

Experience & Qualifications

• CertTESOL, CELTA, or equivalent qualification, with DipTESOL, DELTA, or equivalent preferred.
• Experience with at least five years in the ESL industry.
• Experience with at least three years in academic management, with online training experience preferred.
• Proven record of success in managing and developing teams.
• Ability to drive innovation of teacher services in a rapidly growing environment.
• Strong communication skills.
• Friendly, approachable, supportive, and service-minded disposition.

A key member of the academic department, the Academic Manager leads professional development initiatives, curriculum development, and staff training while supporting the Academic Director with program management, payroll procedures, and performance reviews for teaching staff. Collaborating across scheduling, student services, and faculty teams, this role sustains the operational quality and service standards of a diverse international student program.

Accountabilities

• Assist the Academic Director with program management, teacher evaluations, and daily administrative tasks.
• Support the Academic Director with payroll procedures and the administration of teaching disciplinary meetings.
• Manage professional development initiatives and curriculum development.
• Oversee the issuing of attendance warning letters in accordance with the system in use.
• Assist with the hiring process and training of new teaching staff.
• Create academic-related documents and maintain administrative paperwork, ensuring the teaching team does the same.
• Advise teachers on student issues and assist with the development and delivery of performance reviews for teaching staff.
• Assist with student and teacher schedule creation and supply teacher assignments.
• Provide emergency phone coverage as scheduled.
• Follow up on student satisfaction surveys and manage focus groups with students.
• Perform other duties as assigned, as this is a wide and varied role.

Professional Experience

• Bachelor's degree plus an ESL teaching qualification, including TEFL, TESOL, or CELTA.
• Experience with five or more years of teaching, with international student experience preferred.
• Experience in management or a leadership role.
• Proficiency in computer and office software applications.
• Strong organizational skills and attention to detail.
• Superior communication and interpersonal skills.
• Cultural sensitivity and a highly developed customer service focus.
• Ability to handle difficult situations with composure and remain calm under pressure.
• Flexibility, creativity, and strong problem-solving ability.
• Commitment to academic success, personal development, and the growth of the academic department.

Effective faculty support, curriculum planning, and student success at the college level depend on the Academic Manager, who administers the full range of academic operations for one or more Colleges, from quarterly scheduling and course approvals to academic misconduct adjudication and events management. Based within the College and reporting to the College Provost, this role works across all levels of the University to ensure accurate records, policy compliance, and a well-functioning academic environment.

Key Deliverables

• Arrange faculty and committee meetings, including scheduling, agenda drafting, materials distribution, minute-taking, and catering coordination.
• Facilitate delivery of instruction for the college, working closely with the Provost, advisors, and program heads to coordinate curricular plans and resolve issues.
• Oversee preparation of the quarterly schedule of classes and teaching assignments, comparing former schedules, projected enrollments, and available facilities.
• Enter class information into CCLP and CAT systems, manage course approval for college-sponsored courses, and collaborate across colleges and departments to establish new courses.
• Keep official college records, including evaluations and syllabi, and distribute, collect, and collate student evaluations using the designated system.
• Oversee ongoing editing and updating of the college's yearly catalog pages.
• Process Independent Study Petitions, monitor course enrollments, and manage co-curricular programs, including Honors, Fellowship, Mentoring, Internship, and Tutoring.
• Coordinate lectures and special events for college courses, including media services and guest lecturer logistics.
• Manage communications, calendaring, and general correspondence for the Provost, and edit documents for grammar, punctuation, and spelling in compliance with campus standards.
• Maintain office filing systems, college faculty lists, and accurate records in compliance with FERPA and campus confidentiality and privacy policies.
• Provide support to the Provost in the development of long-range and strategic plans for academic programs, human and financial resources, and facilities.
• Hire, supervise, schedule, and train student staff, and develop and administer projects for student staff completion.
• Prepare appointment and merit review files, draft letters, and serve as liaison between the college and Academic HR offices.
• Onboard new instructors and staff, including training on campus systems and orientation to the college.
• Manage adjudication of academic misconduct cases, including record keeping, arranging meetings, ensuring due process, recording sanctions, and advising students on referrals and resources.
• Serve as project manager for college-specific alumni and student events, manage the college academic website, and design publicity materials, including posters, newsletters, and web pages.
• Create and process expenditures, reimbursements, travel, honoraria, and equipment rental, and manage purchasing in compliance with campus policies.
• Develop guidelines for scholarships and awards, manage applications and decision committees, and track donor contributions.
• Manage college-controlled spaces, schedule classes and events, order textbooks and materials, and coordinate college equipment loans and maintenance.

Background & Experience

• Bachelor's degree in a related area or equivalent experience and training.
• Experience with common organizational and computer application programs.
• Experience in administering college-specific programs and special projects as assigned by the College Provost.
• Solid organizational skills with the ability to multi-task within demanding timeframes.
• Solid communication and interpersonal skills, both verbal and written, across all levels of staff.
• Ability to use sound judgment in responding to issues and concerns.
• Ability to use discretion and maintain confidentiality.

As the Academic Manager, this role leads all academic operations for a PACE center serving at-risk girls, including hiring and developing academic staff, overseeing ESE compliance, managing standardized assessments, and ensuring teaching standards align with mandated state requirements. The PACE academic team relies on this work to integrate Gender-Responsive, Strength-Based, and Trauma-Informed Programming while supporting each girl's pathway toward grade promotion, credit recovery, and graduation.

Scope of Work

• Ensure quality programming across all aspects of the academic program.
• Collaborate with the Social Services team to ensure the integration of Gender-Responsive, Strength-Based, and Trauma-Informed Programming, as well as PACE Values and Guiding Principles.
• Oversee all aspects and safety of the daily operations of the Academic Program.
• Comply with federal statutes regarding all aspects of Exceptional Student Education services, accommodations, plans, and 504 plans.
• Participate as part of the Intake Team to assess the educational needs of each girl relative to services currently rendered, to determine if academic needs can be met, and to maintain center census and FTE periods.
• Serve as liaison with the school district to ensure district requirements are met.
• Review girl transcripts to develop class schedules in accordance with district processes.
• Monitor, develop, and implement new educational services for the ongoing benefit of each girl.
• Participate in monthly parent/guardian meetings, teacher/parent conferences, and oversee academic documentation of monthly parent/guardian contacts.
• Follow guidelines from the Central Communication Center, JJIS, DCF, and PACE regarding incident reporting.
• Conduct regular assemblies with girls to announce awards, educational information, and upcoming events, in conjunction with the Growth and Change System and PACE staff.
• Use and monitor PACE's database to ensure timely and accurate recording of all academic services, progress monitoring plans, parent conferences, and assessment scores.
• Participate in the development of the annual School Improvement Plan as required by each center and district.
• Ensure each girl's transcript has been reviewed for accuracy by a Certified Guidance Counselor at least once upon initiation of transition.
• Teach classes as needed and as permitted by school district policies.
• Monitor student progress to ensure grade promotion, credit recovery, and fulfillment of graduation requirements.
• Hire, onboard, supervise, and coach academic team members under the culture standards of caring, purpose, learning, and results.
• Participate in the center's leadership team, assist in developing goals for academic staff, and monitor academic key performance indicators.
• Oversee teacher certification requirements and in-service points, and arrange for daily class coverage.
• Supervise interns.
• Oversee and ensure compliance and administration of pre, update, and post standardized and PACE/DJJ assessments, including timely and accurate documentation of scores.
• Prepare for, participate in, and facilitate care review meetings.
• Develop and coordinate schedules and special events with the leadership team.
• Monitor daily academic operations and ensure teaching standards are in accordance with mandated state standards.
• Offer and conduct professional development opportunities for all academic staff, including substitute teachers, in accordance with guidelines set by the Florida Department of Education, Department of Juvenile Justice, and PACE.

Minimum Qualifications

• Master's degree in Education Leadership or a related field.
• Bachelor's degree from a four-year college or university, with a major in Education or a related field.
• Teaching certification as required by the district.
• Current Florida driver's license.
• Experience with a minimum of three to five years in supervisory roles.
• Experience with a minimum of three to five years in an educational or social services environment.
• Experience in an at-risk environment.
• Proficiency in computer skills, database management, and office software.

Regional Academic Manager executes all instructional staffing, performance management, and regionalized learning and development strategies across an assigned university region, working within the Workforce Management System to place instructional staff in impactful and cost-effective ways. The work directly supports student success at partner universities by building instructor readiness, coaching qualified staff, and driving retention through structured engagement from offer acceptance through ongoing professional development.

Strategic Responsibilities

• Execute academic staffing for cohorts and all instructional staff roles within an assigned region.
• Serve as a superuser for the Workforce Management System for the assignment of instructional staff roles.
• Ensure organizational compliance with payment, hours, and teaching assignments using the Workforce Management System.
• Place instructional staff in the most impactful and cost-effective ways within the assigned region.
• Manage full-time instructional staff through electives and cross-trained instructional team members.
• Lead retention conversations within the region are tied to the costs of instructional delivery.
• Execute a regionalized comprehensive strategy for staff management, learning, and development.
• Partner with University Relations, Regional Directors, Student Success Managers, Pathway Facilitators, and Regional Recruitment to support, develop an aligned strategy, and retain instructional staff.
• Collaborate with centralized and regional staff to onboard, train, and support instructional staff through the Learning Management System.
• Implement and support a rigorous learning and development system through team, sub-team, and individual learning structures, both asynchronous and synchronous.
• Continuously evaluate instructional staff role responsibilities and expectations to ensure alignment with student learning needs, and develop instructional coaching plans for qualifying staff.
• Analyze and collect regional, program, and classroom-level data to inform full-team decisions and recommend skill development sessions for instructional staff.
• Collaborate with the Director of Training to plan and execute group learning experiences supporting classroom management, and partner with Field Operations, University Relations, and Curriculum to ensure coherence of Learning and Development Strategy initiatives.
• Build relationships with instructors in the region to identify engagement opportunities through focus groups, survey analysis, and other methods.
• Innovate and execute engagement strategies, including mentor programs, lead instructor initiatives, and dry-run support, to connect instructors to organizational goals.

Knowledge, Skills & Abilities

• Experience with strategic thinking and the ability to leverage connections across multiple work streams.
• Experience with cross-functional collaboration in a complex and evolving organization.
• Knowledge of and compliance with all organizational policies, and commitment to planning and executing centralized instructor support programs such as hackathons, local meetups, and think tanks.
• Strong ability to build meaningful relationships and influence others through sophisticated relationship management.
• Ability to provide effective professional development, coaching, and mentoring.
• Strong written and verbal communication skills.
• Ability to leverage data analytics and insights to drive decision-making.

The Academic Manager produces timely, accurate assessment reporting and educational evaluation systems in direct collaboration with the Director of Education, supporting data-informed decision-making across college committees and program planning processes. Reporting into college administration and serving faculty, course directors, and students alike, this role advances the quality and integrity of academic outcomes assessment across curricular, clinical, and preclinical programs.

Areas of Ownership

• Coordinate assessments in the context of the college's mission, goals, objectives, and outcomes in collaboration with the Director of Education.
• Consult with college administration and faculty on curriculum maintenance and modifications, and coordinate and maintain the college curriculum electronic calendar.
• Prepare meeting materials, draft communications, analyze assessment mechanism results, and attend meetings related to outcomes assessment.
• Manage educational evaluation systems, including evaluations of courses, clinical sites, faculty, preceptors, and students.
• Provide ongoing communications and reports to disseminate information in support of decision-making and planning processes.
• Maintain various databases associated with ongoing educational outcomes assessments and generate reports and communications.
• Provide support to faculty in the construction, delivery, and analysis of examinations and clinical and preclinical competency exams.
• Provide support to course directors and basic science course liaisons via examination proctoring and grading as needed.
• Provide analyses and reports to college committees on student performance across curricular elements and for students experiencing academic difficulties.
• Assist students with grade discrepancies and questions, and maintain student files and databases.
• Provide customer service and support to internal and external customers, and perform other duties as assigned.

Required Qualifications

• Relevant combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Experience creating schedules of activities, preferably in an academic setting.
• Superior computer skills, including proficiency in MS Word, Excel, database programs, statistical analysis software, Outlook, PowerPoint, and internet and intranet systems.
• Strong leadership, planning, problem-solving, and project management skills.
• Proven ability to manage multiple projects and assignments efficiently and effectively in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to produce clear and concise reports and interact professionally with internal and external constituents.
• Ability to work independently while maintaining cooperative working relationships within a team environment.

Embedded within PlayStation's research and innovation organization, the Academic Manager develops and maintains strategic relationships with universities and laboratories to grow collaborative research programs that generate new products and services for PlayStation. Working closely with groups across the organization to coordinate university outreach, this role refines the academic partnerships program through new engagement models, a maintained contacts database, and measurable collaboration outcomes.

Job Functions

• Develop and maintain relationships with the academic community, including deep relationships with institutions and laboratories of strategic importance.
• Champion academic research within the organization, empowering others to communicate and collaborate with academia.
• Find and develop new academic research opportunities, and set up and manage academic collaborations.
• Continuously improve the program by developing new partnerships, finding new ways to engage, increasing the number of collaborations, maintaining a database of contacts, tracking engagements, and measuring their value.
• Collaborate with groups across the organization to coordinate university outreach.

Position Requirements

• Experience with five or more years in program management or business development.
• Experience with corporate or academic research programs.
• Experience developing and leading scalable outreach programs.
• Knowledge and understanding of the academic sector.
• Games industry experience preferred.
• An understanding of technologies used in building games and game platforms is preferred.
• Ability to quickly acquire a high-level understanding of new technologies.
• Strong relationship-building skills, with a focus on forging productive networks.
• Effective communication and influencing skills, with the ability to represent and promote the organization to external audiences in formal and informal settings.
• Ability to understand, prioritize, and respond to the needs of multiple internal and external stakeholders, including senior academic and business leaders.
• Strategic and tactical thinking, using creativity and initiative to connect business needs with external opportunities.
• Ability to work independently, proactively, and persistently without direct management.

Reporting to the Director of Academic, the Academic Manager shapes curriculum design and development across all courses, oversees the Academic and Examination Board, and carries out class observations, teaching duties, and internal verification activities. Partnering with the Director of Academic and internal auditors, this role ensures academic standards, manpower planning, and continual professional development meet both institutional and external audit requirements.

Day-to-Day Responsibilities

• Assist the Director of Academic in the successful running of the Academic Department.
• Participate as a member of the Academic and Examination Board, and oversee the coordination, organization, and management of board meetings.
• Assist in overseeing the planning, implementation, and review of curriculum design and development of all courses.
• Oversee the successful conduct of academic meetings.
• Support the Director of Academic Affairs in the design, development, implementation, management, and review of standards, curricula, including internship, and academic operations, including academic manpower planning, recruitment, and management.
• Carry out class observations as required.
• Carry out teaching duties and related responsibilities, completing necessary documentation on time.
• Participate as an Internal Verifier in internal audits, and support the Director of Academic in preparing for external audits and addressing issues arising therefrom.
• Engage in continual professional development of no less than 20 hours every two years, including no less than 10 hours in pedagogy or academic subjects.

Technical Qualifications

• Degree or equivalent qualification.
• Experience with at least five years in the education industry, or demonstrated potential to work under supervision.
• Proficiency in Microsoft Office, email, online teaching tools, and Microsoft Excel.
• Strong verbal and written communication skills.
• Knowledge of curriculum design and development.
• Experience with manpower planning, scheduling, and administrative work.
• Experience with teacher training and conducting audits.

Sitting at the intersection of academic administration and quality assurance, the Academic Manager oversees registration, assessment, certification, graduation, and programme management across campus operations, with particular accountability for Moodle-based learner management systems and integrated quality assurance. Operating across faculty heads, programme teams, and governance structures, this role delivers strategic input for faculty development and ensures regulatory compliance within a higher education environment.

Leadership Responsibilities

• Manage and support academic operations, including registration, assessment, certification, graduation, learner management systems, academic year planning, and assessment processes.
• Provide academic leadership and quality assurance across programmes and programme management.
• Manage assessments and moderations.
• Provide strategic input for faculty and programme development.
• Develop and oversee governance policies and processes.
• Approve faculty academic staffing.

Education & Experience

• PhD or doctorate preferred, with a minimum of a master's degree required.
• Experience with at least five years at a senior management level in higher education.
• Experience with at least three years in high-level academic operations.
• Proven teaching and research portfolio with curriculum development and assessment design experience.
• Experience in regulatory affairs and academic quality assurance processes within a higher education environment.

A key member of the academic leadership team, the Academic Manager oversees grade-level academic delivery and administration across a network of partnered schools, coordinating with central committees to implement curriculum in line with departmental policies. Collaborating across school partners and leadership, this role advances consistent academic standards and expectations that drive measurable results across a high-growth environment.

Operational Focus

• Manage grade-level academic delivery and administration to ensure excellence in academic results.
• Coordinate with central committees and schools to implement the curriculum in accordance with established guidelines.
• Establish and promote high standards and expectations for all partnered schools.
• Ensure all processes are followed in line with policies set by the department head.
• Travel within the city or out of the city as required.

Required Qualifications

• Strong analytical skills with the ability to make recommendations based on gathered information and sound judgment.
• Strong technical skills relevant to the role.
• Ability to drive consensus in decision-making, particularly in conflicting situations.
• Strong communication, interpersonal, and presentation skills.
• Demonstrated ability to work in a high-growth and dynamic environment.
• Ability to deal with ambiguity, understand requirements, and implement solutions effectively.
• Results-oriented, with a mentoring and leadership approach focused on outcomes and commitment to deliverables.

Sustained academic quality in curriculum development, teacher training, and course accreditation depends on the Academic Manager, who supervises teacher quality assessments, manages student examination arrangements, and enforces school regulations to ensure programs meet established requirements. Serving as a central resource for instructional staff and school leadership, this role strengthens the overall academic framework through structured planning, scheduling, and staff development activities.

Work Activities

• Manage curriculum development and review.
• Supervise teacher quality assessments periodically.
• Manage the accreditation of school courses.
• Ensure student examination arrangements conform to the set requirements of the school.
• Enforce policies stipulated in the school's regulations.
• Arrange training for staff and other relevant parties.

Qualifications & Experience

• Experience with one to three years in a management role.
• Advanced knowledge of implementing plans to address academic-related issues.
• Proficiency in Microsoft Excel and administrative software.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving skills.
• Ability to encourage teamwork and solicit ideas from teachers.
• Experience with curriculum development, planning, scheduling, and teacher training.

As the Academic Manager, this role oversees the facilitation and project management of senior-level academic standing committees, including agenda development, policy implementation, and the coordination of provincial quality assurance standards for undergraduate and graduate programs. The Office of the VPTL relies on this work to maintain an appropriate flow of information between senior administrators and stakeholders, advance Equity, Diversity, Inclusion, and Indigeneity initiatives, and ensure the integrity of academic program development and review processes.

Ownership Areas

• Oversee the facilitation and project management of senior-level academic standing committees, including developing agendas, maintaining records and minutes, and following up on action items to ensure timely completion.
• Lead the planning and preparation of regular submissions to the Provincial Government to secure funding for new undergraduate and graduate programs, interpreting government policies and reporting requirements.
• Provide expert advice to senior administrators regarding academic initiatives, including academic integrity, the establishment of new academic programs, and the review of existing programs.
• Lead policy implementation and the transition of provincial quality assurance standards for undergraduate and graduate programs, including procedures for new and existing programs and guidelines for the institutional audit process.
• Oversee the development and implementation of academic integrity policies and processes, and coordinate academic integrity policies and practices with faculties in collaboration with Senate Academic Integrity committees.
• Manage high-priority university-wide strategic initiatives, executing projects, setting clear timelines, and managing expectations for project goals and outcomes.
• Oversee the planning, preparation, and development of compliance and update reports on behalf of senior leadership.
• Represent senior leadership on working groups, provide input to committees, and coordinate the flow of information across relevant portfolios.
• Promote a culture of inclusion with a commitment to Equity, Diversity, Inclusion, and Indigeneity initiatives.
• Plan, prioritize, and manage the work of employees, providing strategic and tactical advice, guidance, and coaching, and participate in staffing committees and employee selection.
• Manage staff performance, assess training and development needs, investigate and resolve employee relations issues, and conduct formal performance reviews on an ongoing basis.
• Undertake other duties and special projects as assigned, including administration of special events, tours, conferences, and ad hoc working groups.

Education & Experience

• Master's degree preferred, with a university degree in a relevant field at minimum, or an equivalent combination of education and experience.
• Experience with a minimum of five years in post-secondary education planning, research, and administration.
• Thorough knowledge of post-secondary governance, policies, procedures, academic programs, and regulations, with prior experience in public sector policy development, governance, or academic integrity preferred.
• Demonstrated project management, strategic planning, and operational support experience, with strong organizational and writing skills.
• Demonstrated supervisory experience with strong leadership and team development skills.
• Exceptional interpersonal, communication, and presentation skills, with the ability to interact effectively and diplomatically across all levels of the university.
• Strong analytical and problem-solving skills, with the ability to think and act strategically in a high-pressure environment.
• Ability to manage multiple demands, competing priorities, and deadlines with excellent attention to detail.
• Political acumen, tact, and sensitivity in handling confidential and potentially sensitive matters.
• Initiative, resourcefulness, and the ability to work independently with minimal supervision.
• Understanding of and sensitivity to diverse cultural backgrounds.

Manager, Academic Advising guides the academic advising team at UCW through data-driven planning, staff development, and the implementation of a comprehensive advising system aligned with the university's strategic plan, with a direct reporting line to the Director of Academic Planning. Success in the position means advisors deliver high-quality, research-informed support that measurably improves student engagement, retention, and completion across diverse student populations.

Role Responsibilities

• Develop and implement a comprehensive academic advising system ensuring best practices are in place, meeting the needs of all students, and aligned with the university's strategic plan.
• Provide leadership to the academic advising team to develop a cohesive, integrated team focused on high-quality programming and services that support student success, engagement, and retention.
• Ensure all academic advising staff are adequately trained and deliver optimal services, including ongoing professional development and training.
• Ensure all policies, procedures, and processes necessary to deliver optimal academic advising services are documented and regularly updated.
• Employ data analysis to assess the efficiency and effectiveness of advising services, identify trends, and inform strategic initiatives for increasing student success, engagement, and retention.
• Represent academic advising on university-wide committees and task forces to ensure student success and well-being are central to all university initiatives.
• Collaborate with the Career Development Centre, other university staff, and departments to develop an integrated approach to academic advising and intervention strategies that increase student retention, persistence, and completion.
• Conduct academic advising appointments as required due to scheduling issues, appointment backlogs, or special initiatives.
• Manage the planning and coordination of academic advising participation in various university events.

Minimum Qualifications

• Master's degree plus a minimum of two years of recent related experience in a post-secondary institution, or an equivalent combination of education, training, and experience.
• Experience in student counselling, student development, education, or a related field in a fast-paced environment.
• Administrative experience in a post-secondary educational setting.
• Knowledge of research-based best practices for student success.
• Demonstrated understanding of academic policies and processes that contribute to a quality undergraduate experience.
• Demonstrated track record of effective leadership, team management, and implementing change that improves service quality and systems efficiency.
• Proficiency in MS Office and Moodle or a similar Learning Management System, including student tracking systems.
• Excellent analytical, problem-solving, and conflict resolution skills.
• Strong oral and written communication skills, with a high level of ethics, discretion, tact, and diplomacy.
• Ability to effectively engage with students of diverse ages and backgrounds, with a strong service-oriented focus.
• Strong organizational skills, accuracy, and attention to detail, with demonstrated experience managing multiple projects in a rapidly changing environment.

The Manager of Academic Advising creates the operational structure and staff capacity that enable advisors to execute retention outreach, identify at-risk students, and develop academic success strategies that increase student persistence and completion. Coordinating across faculty, academic leadership, cross-functional teams, and shared services, this role guides daily workflow management, performance evaluation, and student experience strategy in alignment with institutional and network best practices.

Key Responsibilities

• Manage daily functions of the academic advising team, including direct supervision of personnel, workflow management, resource planning, quality assurance, performance evaluation, and motivating employees to achieve peak productivity.
• Assist with interviewing, hiring, training, coaching, mentoring, and professional development of employees.
• Ensure advisors are on track with retention outreach to help students understand and complete degree requirements, select appropriate course registrations, achieve satisfactory academic progress, and stay connected to the institution.
• Ensure advisors are identifying at-risk scenarios and developing, implementing, measuring, and improving academic success strategies.
• Assist with the development and execution of student experience strategies consistent with best practices that lead to overall student enthusiasm and persistence.
• Ensure compliance with all institutional, state, and federal laws, policies, and regulations.
• Work collaboratively with faculty, academic leadership, cross-functional groups, and shared services teams to ensure escalated matters are strategically coordinated and addressed promptly.
• Responsible for data collection and analysis, leading to improved efficiencies in workflow distribution, streamlined operational processes, and more effective student support.
• Ensure documentation of all student experience business processes and consistently evaluate processes, procedures, and system relationships for efficiency, scalability, and alignment with institutional mission and values.
• Assist with the development, documentation, and promotion of new policies, procedures, and curriculum changes, and serve on assigned committees and teams.
• Assist with disability services, counseling referrals, budget management, and daily advising activities as needed.

Required Qualifications

• Supervisory experience in an academic or service-oriented environment.
• Experience in data analysis leading to improved business processes and efficiencies, and ability to work effectively with multiple databases and student platforms.
• Experience working with matrix organizations and remote leadership structures.
• Strong analytical, problem-solving, and project management skills with acute attention to detail.
• Exceptional communication skills and demonstrated ability to connect and build rapport with service-oriented, technical, and operational teams.
• Strong organizational skills with the ability to multi-task, adapt to rapidly changing situations, and work independently or within a team environment.

Embedded within SAS's academic programs organization, the Global Academic Program Manager develops institutional relationships and growth strategies that expand SAS software adoption in higher education curricula, supporting the development of the next generation of SAS users. Working closely with educational institutions, marketing, and senior management across regions, this role coordinates outreach initiatives, delivers software presentations, and ensures alignment of regional activity with global academic program goals.

Strategic Initiatives

• Develop relationships and alliances with organizations in the higher education and academic industry to maximize software usage in academia.
• Plan and implement growth strategies to increase usage with existing organizations, and provide recommendations to management on strategies to increase growth.
• Act as liaison to address customer inquiries with appropriate internal resources to ensure customer satisfaction.
• Introduce new versions of software, services, and education opportunities to existing customers where applicable, and deliver presentations on software capabilities in support of academia.
• Work with educational institutions to establish courses in key business areas and bridge the gap between educational institutions and business through various programs and initiatives.
• Deliver customer feedback regarding solutions and services to appropriate departments and divisions.
• Ensure alignment to global academic program goals, strategies, initiatives, and metrics, and communicate strategies to senior management for all academic initiatives.
• Develop an understanding of company pricing, policies, and licensing procedures, and maintain up-to-date tracking of all activities performed in support of academia.
• Serve as a consultative resource to staff and management, recommending projects and activities in support of the advancement of the program in academia.
• Assist senior management in setting regional goals, implementing solutions for territory roadblocks, and aligning and implementing initiatives with program goals.

Technical Qualifications

• Strong knowledge of the higher education market, academic selling, and marketing techniques.
• Strong knowledge of marketing processes and the ability to work collaboratively with the marketing department.
• In-depth knowledge of relevant software products, including experience with open-source tools such as R or Python.
• In-depth skills in developing and delivering presentations, with strong public speaking experience.
• Strong ability to cultivate, grow, and manage customer relationships, with the ability to negotiate and influence others.
• Excellent written, verbal, and interpersonal communication skills.
• Strong project management, time management, prioritization, and organizational skills.
• Strong understanding of regional and global business perspectives, industry trends, and competitor landscape.
• Ability to work independently and lead teams in a fast-paced environment.