ACADEMIC COORDINATOR JOB DESCRIPTION

An Academic Coordinator in a K-12 nonprofit youth education is responsible for a defined caseload of students. Students do not arrive pre-sorted: some carry IEPs, some are first-generation college-goers, some are navigating dual-diagnosis challenges alongside a reading gap. The Academic Coordinator owns the assessment, planning, and daily delivery of academic support for that full range within a single program. Reporting structures vary, but the accountability is consistent: each student's documented progress belongs to this person.

As the Academic Coordinator, you will design and implement individualized academic plans, facilitate homework-help and enrichment sessions, and track student progress data for a caseload of K-12 youth in a nonprofit or community-based program. You will work under the direction of a Program Director or equivalent leader, coordinating daily with school-site staff, volunteers, and families to ensure every participant meets grade-level and post-secondary readiness benchmarks.

Career Impact: Mastery of IEP interpretation, EDGAR compliance, and federally funded TRIO program administration builds a specialized credential that is recognized across both nonprofit and public education sectors.

Business Impact: The students on your caseload, first-generation, low-income, and academically at-risk youth, advance toward high school graduation and college admission at measurable rates when this role is done well.

Growth Opportunity: Coordinators who demonstrate strong APR data outcomes and volunteer management experience are well-positioned to move into Program Director or Student Services Manager roles.

• Monitor academic progress for each student on the assigned caseload, including attendance, grades, and behavioral records.
• Design individualized academic plans with specific goals, review cycles, and referral pathways for tutoring or special services.
• Facilitate daily or weekly homework-help and academic support sessions for students across grade levels.
• Recruit, train, and supervise volunteers and part-time tutors supporting academic programming.
• Collect and report student performance data using technology-based tools to meet program metrics and funder reporting requirements.
• Partner with school-site teachers, counselors, and administrators to align afterschool curriculum with day-school instruction.
• Develop and deliver college-readiness workshops, field trips, and enrichment activities appropriate to participants' grade levels.
• Communicate regularly with families regarding student academic progress, program requirements, and available resources.

• Bachelor's degree in Education, Counseling, Social Work, or a related field, or equivalent work experience.
• 2 or more years of experience providing academic support or advising to K-12 youth, with exposure to at-risk or underrepresented student populations.
• Demonstrated ability to develop and implement individualized academic plans or similar student-level planning documents.
• Experience supervising or coordinating volunteers, part-time staff, or student workers in a program setting.
• Proficiency in collecting, organizing, and reporting student data using standard productivity and database tools.
• Strong written and verbal communication skills, including the ability to engage families, school personnel, and community partners.
• Knowledge of high school graduation requirements and post-secondary admissions processes.

• Familiarity with federal TRIO program regulations, including EDGAR compliance requirements and APR reporting obligations.
• Bilingual written and verbal proficiency in English and Spanish, or another language spoken by the primary student population served.
• Experience developing and facilitating curriculum for enrichment programs, summer learning, or supplementary academic instruction.
• Knowledge of IEP processes, special education referral pathways, or co-occurring learning and behavioral challenges in adolescent populations.

• Student attendance rate at academic sessions is measured against program enrollment targets each reporting period.
• Share of caseload students meeting individualized academic plan goals by the end of each program term.
• Academic Progress Rate (APR) or equivalent funder metric, reflecting documented gains across the assigned student group.
• Volunteer retention rate across the program year indicates the coordinator's effectiveness in managing the support pipeline.
• Timeliness of required data submissions, measured by on-time completion rate for weekly and periodic program reports.

• Base Salary Range: $38,000 to $52,000 annually, depending on experience and program size
• Bonus: Uncommon; some nonprofit programs offer modest year-end performance stipends
• Equity: Not applicable in this sector
• Health Benefits: Medical, dental, and vision coverage; specifics vary by organization size
• PTO: 10 to 15 days annually, plus program calendar holidays
• Common Perks: Tuition assistance, professional development stipends, mileage reimbursement for site visits

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment in this role is contingent on successful completion of a state and federal criminal background screening, as positions involve direct and ongoing contact with minors. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations for individuals with disabilities are available throughout the hiring process upon request. Candidates must be authorized to work in the United States.

The Academic Coordinator owns a comprehensive portfolio of academic counseling, program monitoring, and student data reporting for Upward Bound participants within a federally funded TRIO program. Reporting to the Program Director and working alongside the broader program staff, the Academic Coordinator enables disadvantaged and underrepresented students to meet high school graduation and college admission milestones.

Key Responsibilities

• Supervise and direct part-time employees, volunteers, and students.
• Demonstrate regular decision-making and good judgment.
• Provide counseling, academic, and coaching services for Upward Bound participants, including advising participants of high school and college requirements and career pathways.
• Schedule facilities, equipment, and transportation.
• Prepare, track, and document student data.
• Prepare reports, including Annual Performance Reports (APR) and newsletters.
• Monitor and design programs.
• Initiate, supervise, and monitor all aspects of the Project Upward Bound academic programs.
• Attend regularly scheduled staff meetings with the Director and other staff to plan and evaluate program operations.
• Review and recommend instructional materials to be used in the program.
• Plan and coordinate field trips and cultural programs.
• Monitor students and program progress and report results, including preparing academic profiles and IEPs.
• Track grades and test scores, including students' academic, behavioral, and attendance records in school and during Upward Bound activities.
• Complete college admissions procedures and assist in student recruitment.
• Develop and implement student identification and selection procedures.
• Complete data collection functions using technology-based tools to gather, assemble, and report statistics on program metrics.
• Make in-school and home visitations.
• Complete other duties and responsibilities as directed by the Program Director.

Required Qualifications

• Bachelor's degree from an accredited institution in Counseling, Social Work, or a related area.
• Master's degree preferred.
• Minimum of two (2) years of relevant work experience, preferably in academic coaching and academic and career advising.
• Experience in working with disadvantaged and underrepresented students, parents, and adult populations.
• Supervisory experience in an academic or program setting.
• Proficiency in understanding and implementing academic programs through core curricula in the content areas of math through pre-calculus, laboratory science, composition, literature, language, study skills development, and FSA, ACT, and SAT techniques.
• Knowledge of the Education Department General Administrative Regulations (EDGAR), specific to compliance, cost principles, and administrative responsibilities that govern TRIO programs.
• Familiarity with the Office of Management and Budget (OMB) Circular A-21, along with the Federal Register, and how they apply to programmatic principles.
• Knowledge of college educational programs, tutorial programs, coaching techniques, and the needs of at-risk students.
• Knowledge of the local community and regional context.
• Proficiency in Microsoft Office and Windows applications, including word processing, database, and spreadsheets.
• Strong leadership, interpersonal, and organizational skills.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills.
• Ability to empathize and work with persons representing culturally diverse backgrounds.

Embedded within Grand Canyon University's Student-Athlete Development Center, the Academic Coordinator provides intensive academic support, counseling, and course selection guidance to assigned teams and individual student-athletes. Working closely with coaches, administrators, and support staff, the Academic Coordinator ensures institutional and NCAA eligibility compliance while advancing the comprehensive development of student-athletes.

Core Functions

• Assist in the day-to-day operations of the Student-Athlete Development Center.
• Provide intensive academic support to assigned teams and/or student-athletes, including counseling and advising high-risk student-athletes.
• Work one-on-one to develop and implement learning strategies and effective study skills within the framework of the students' academic and athletic time demands.
• Monitor academic performance, prepare and implement individualized plans for at-risk student-athletes, and ensure student-athletes meet institutional and NCAA eligibility requirements.
• Facilitate study hall.
• Help monitor student-athlete class attendance.
• Schedule tutor appointments.
• Gather data, organize information, and prepare weekly coaches' reports.
• Assist with the registration process, certification for competition, and Academic Progress Rate (APR) data collection.
• Evaluate student transcripts and/or records.
• Assist with student-athlete development workshops and events, meet with recruits and their families on official visits, plan special events, and host honorary coaches for select games.

Qualifications & Experience

• Bachelor's degree from an accredited college or university in Education, Counseling, Sports Administration, or a related field.
• Master's degree, preferably in Education, Counseling, and/or Sports Administration.
• Previous experience working with students at the collegiate level, preferably in an intercollegiate athletics environment, and must possess the ability to clearly establish, monitor, and maintain appropriate boundaries with student-athletes.
• Experience in a student-athlete advising environment.
• Demonstrated ability to work with academically challenged or at-risk students.
• Experience in using degree audit reports and student information systems.
• Knowledge of NCAA rules and regulations.
• Proficiency with computer software, including Outlook, Word, Excel, PowerPoint, and GradesFirst or a similar database.
• Strong organizational skills, effective interpersonal skills, problem-solving ability, time management skills, and attention to detail.
• Ability to effectively interact with a diverse population of students, coaches, staff, and university administrators.
• Ability to provide a positive example to students by supporting the institution's doctrinal, ethical, and mission statements.

Reporting to Academy and Club staff leadership, the Academic Coordinator shapes the full spectrum of academic programming for athletes across U13 through first-team squads, encompassing counseling, NCAA eligibility planning, classroom management, and safeguarding efforts. Partnering with coaches, parents, and PASS colleagues, the Academic Coordinator ensures that every student-athlete meets graduation and amateur-status requirements while building the academic culture of the Club.

Primary Duties

• Provide academic counseling and guidance to students, including identifying students at risk of not meeting minimum academic standards.
• Oversee the academic progress of student-athletes, including monitoring progress toward a diploma, discussing issues, and referring students to tutoring services.
• Monitor the academic progress of student-athletes to ensure eligibility requirements for competition are met.
• Evaluate students' academic performance to identify potential problems or issues that may affect academic success.
• Lead the onboarding of new students into the U17 program.
• Initiate the development, implementation, and tracking of an academic plan to ensure students meet NCAA eligibility requirements and amateur status.
• Communicate with Academy staff, coaches, parents, and other Club staff to ensure academic requirements are being met.
• Plan events such as study hours or tutoring sessions during team travel in collaboration with broader Academy staff.
• Manage the U17 classroom environment, culture, norms, and expectations.
• Coordinate with parents to maintain a connection regarding the academic efforts and needs of players.
• Collaborate with PASS staff to create and deliver components of the Life Skills and College Readiness curriculum.
• Report and refer any students exhibiting signs and symptoms of mental health challenges to PASS colleagues.
• Manage tutoring partnerships, grant spending, classroom budget, direct tutoring services, and College Signing and Seniors' Night coordination.

Skills & Qualifications

• Bachelor's degree from an accredited college or university, with a Master of Education or similar degree preferred.
• Experience in academic advising with student-athletes preferred.
• Strong knowledge of the NCAA system and college recruitment process.
• Experience in classroom management preferred.
• Valid state teaching licensure preferred, including current out-of-state teaching licenses.
• Proficiency in self-directed professional development, including reading, building professional contacts, and attending training courses as directed.
• Experience focusing on individuals and groups of students on incorporating core values into academic efforts and performance.

Sitting at the intersection of college access and educational equity, the Academic Coordinator delivers individual and group advising services to K-14 students while building college-going knowledge through workshops, field trips, and curriculum under the direction of higher-level professional staff. Operating across schools, community entities, and higher education institutions, the Academic Coordinator enables first-generation and academically at-risk students to navigate post-secondary pathways with bilingual support.

Duties

• Develop and maintain relationships with a group of K-14 students by delivering individual and group advising services under the direction of higher-level professional staff.
• Recruit and enroll K-14 students for program participation and services.
• Monitor student academic plans to ensure post-secondary admission eligibility.
• Serve as an advocate for students and parents in the college-going process.
• Participate in recruitment efforts for program activities and events.
• Develop and implement grade-appropriate college-going workshops, field trips, curricula, materials, and activities.
• Maintain program visibility in schools and the community.
• Maintain collaborative relationships with other college-going programs and K-12 school personnel.
• Participate in meetings with school site personnel and/or service providers.
• Maintain relationships with higher education institutions and community entities.
• Produce program reports, collect student data, document participant contacts and progress, and track the academic progress of program participants.
• Train, supervise, and evaluate the job performance of part-time, student, and/or summer staff.
• Prepare appropriate forms and documentation needed to account for, process, and capture expenditures and/or in-kind support.

Experience & Qualifications

• Bachelor's degree in a related area and/or equivalent experience or training.
• Knowledge and experience working with a diverse student population, and sensitivity to culture, race, ethnicity, gender identity, sexual orientation, and socio-economic status.
• Knowledge and understanding of K-14 education, including familiarity with K-12 and higher education policies and issues.
• Knowledge of higher education institutions, admissions and financial aid requirements, and the ability to interpret policies and procedures to youth, parents, and school representatives.
• Thorough knowledge of high school graduation and college entrance requirements.
• Experience advising and supporting educationally disadvantaged and academically at-risk students regarding post-secondary opportunities and careers.
• Experience developing, designing, implementing, and monitoring academic and enrichment programs or events.
• Experience working with educational equity programs serving a diverse student population.
• Ability to maintain cooperative relationships with school district administrators, school counselors, principals, teachers, and community contacts.
• Bilingual written and verbal proficiency in English and Spanish.

A key member of Babji Infotech's mobile development team, the Academic Coordinator leads the full application life cycle for iPhone and iPad products from concept through post-launch support. Collaborating across creative, developer, and UX disciplines, the Academic Coordinator builds robust mobile frameworks and delivers compelling device-specific experiences that advance the company's mobile strategy.

Technical Responsibilities

• Deliver across the entire app life cycle, including concept, design, build, deploy, test, release to app stores, and support.
• Work directly with creatives, developers, user experience leads, and producers to conceptualize, build, test, and release products.
• Gather requirements around functionality and translate those requirements into elegant functional solutions.
• Create storyboards to transform wireframes into working app scenes, including UIStackView, storyboard references, and all new Xcode UI elements.
• Work with web developers to create and maintain robust mobile frameworks.
• Create compelling device-specific user interfaces and experiences.
• Act as part of a team in fast iteration cycles with tight deadlines using an agile/scrum methodology.
• Keep up to date on the latest industry trends in mobile technologies.
• Explain technologies and solutions to technical and non-technical clients.
• Collaborate with and mentor other members of the team.

Technical Qualifications

• Experience of at least three to five years using .NET development.
• Experience working on the following operating systems: Mac OS X 10.7, Windows 2000, Windows XP, Ubuntu 11.10, and Ubuntu 12.04.
• Experience working with the following design tools: Xcode 5, Xcode 4.2.1, and Xcode 3.2.6.
• Extensive experience in development using Swift/Objective-C, C++, Java, PL/SQL, Cocoa Touch, and corresponding frameworks.
• Experience working with the following databases: SQLite, FMDB, and Oracle 9i.
• Experience working on the following web servers: Apache Tomcat 5.5.
• Experience building hybrid mobile applications using HTML, JavaScript, XML, CSS, and repositories including SVN and GitHub.
• Experience integrating mobile applications with external APIs and web services, including XML, JSON, REST, SOAP, and OAuth.
• Experience with multi-tier system development for large enterprises.
• Familiarity with Unified Modeling Language (UML) methodology.
• Knowledge of the following editor tools: EditPlus, TextPad, Notepad++, Eclipse Galileo, Eclipse Helios, Eclipse Indigo, and Eclipse Juno ADT.
• Knowledge of MS Office packages, including Access, Word, and Excel.
• Strong communication and interpersonal skills to understand project concepts and client expectations.
• Ability to work in a highly productive, fast-paced environment.
• Knowledge of and interest in the latest industry trends and standards.

Maintaining the highest standard of academic integrity in accordance with the university's mission and core values depends on the Academic Coordinator, who administers academic programs at the education centre, counsels prospective and enrolled students, coordinates exams, and manages visiting faculty. Based within a university education centre and interfacing regularly with institutional headquarters, the Academic Coordinator enables students to complete enrollment processes, access study materials, and resolve academic queries efficiently.

Accountabilities

• Counsel prospective candidates via walk-ins, telephone, and email.
• Conduct tele-calling during the admissions process and post-admission call-backs to provide relevant information.
• Assist candidates in completing the online admission form at the centre.
• Receive student queries, route them to the specific process group, and reply with updates to the student.
• Identify, interact with, and manage visiting faculty.
• Coordinate exams at the centres, both online and offline.
• Interact with the HQ to communicate all academic matters.
• Provide mark sheets and study materials to students.
• Accept applications for study centre changes, extensions of validity, duplicate ID cards, and duplicate mark sheets.

Position Requirements

• Graduate or postgraduate qualification required.
• Strong management skills and a student-oriented attitude.
• Ability to handle multiple projects and processes simultaneously.
• Strong attention to detail.
• Excellent verbal, written, and interpersonal communication skills.
• Strong integrity, professionalism, work ethic, and organizational skills.
• Ability to work at a fast pace with minimal supervision.
• Adaptability and willingness to learn and improve in all aspects.

As the Academic Coordinator, this role leads daily homework-help and academic support sessions for students in grades 3–12 while designing supplementary curriculum, managing volunteers, and connecting with families and school partners in alignment with KOP values. The program team relies on this work to drive measurable gains in academic achievement and social-emotional learning for youth participants through consistent data monitoring, enrichment events, and post-secondary planning support.

Role Responsibilities

• Organize, facilitate, and supervise daily academic support and homework-help sessions for students in grades 3–12, and assist students in the completion of homework and school assignments.
• Develop and uphold a clear, consistent, and structured classroom environment and academic session routine, and create and maintain a classroom culture that fosters and celebrates academic growth and progress.
• Provide individualized support and monitor academic and SEL progress through grade checks, one-on-one check-ins, and teacher and family communication for all participants.
• Develop and implement post-homework and supplementary material for a wide range of student aptitudes.
• Instill and enforce productive academic habits of work and executive functioning skills among youth participants.
• Initiate and maintain professional relationships with teachers and administrators from various school partners.
• Recruit, train, and manage a cohort of classroom volunteers and mentors to aid in daily homework-help sessions, coordinate scheduling of shifts, and facilitate the classroom volunteer application and background check process.
• Supervise and manage volunteers and interns during academic sessions, and delegate tasks and responsibilities as needed.
• Plan and facilitate special academic enrichment activities and events, such as guest speakers, career panels, and writing contests.
• Collect, record, and monitor changes in all student data, including attendance, school grades, and academic and SEL assessments.
• Research, organize, and chaperone community service trips for participants.
• Assist high school youth with job applications, resumes, college essays, and other post-secondary planning needs.
• Coordinate with the Squash and Education Alliance on all academic and summer programs and applications.
• Collaborate and communicate with staff, families, and community partners to empower and support the growth and development of youth participants.
• Provide transportation for students to and from the facility, and for other special events and weekend trips.
• Chaperone field trips, including community service projects, matches, tournaments, and college campus visits, as needed.
• Conduct development-outreach meetings and assist with occasional project work to support and raise the visibility of the organization, and attend and help plan important events and functions.

Background & Experience

• Bachelor's degree required.
• Experience working with at-risk youth populations, including below-grade-level, low-income, first-generation degree-seeking youth, and/or students of color, preferred.
• Experience working with and maintaining relationships with families.
• Ability to tutor students in a variety of subject areas.
• Proficiency in Microsoft Office and Google Docs.
• Strong organizational skills and attention to detail.
• Strong interpersonal and communication skills.
• Strong work ethic and willingness to go above and beyond to serve youth.
• Strong desire to work with children.
• Self-motivation and the ability to manage multiple projects simultaneously.
• Ability to take initiative and work independently.
• Outgoing, high energy, and enthusiastic, with the ability to engage and organize large groups of youth.
• Must pass a state and federal criminal background screening and have a clean driving record.
• Must be physically capable of standing, sitting, and moving for extended periods, and performing tasks such as lifting, exercising, coaching, tutoring, and driving.

The Academic Coordinator leads the development, implementation, and monitoring of academic enrichment programs within a Community Learning Center club setting, serving as a liaison between the day school and the Club to align curricula and student progress reporting. Success in the position means equipping Club staff, volunteers, and school partners with the data and instructional resources needed to close achievement gaps and meet CLC program goals.

What You'll Do

• Serve as liaison between the day school and the Club to ensure a seamless learning day, including information sharing, alignment between day school and afterschool curriculum, creating professional development, and integration into the school culture.
• Assist and work with the day school in identifying and recruiting students with academic needs through data review and established criteria to participate in required programming.
• Assist with developing a CLC Program Plan that identifies the learning curriculum to be implemented for CLC academic enrichment.
• Collect, analyze, and evaluate student data on an ongoing basis to determine the effectiveness of strategies and curricula implemented based on the CLC Needs Assessment.
• Meet regularly with the School Support Teacher (SST), and attend Learning Team (LT), Behavior Intervention Team (BIT), and all other required or relevant meetings as a representative of the organization, in order to make recommendations regarding academic programming needs and student progress.
• Communicate weekly with the classroom teacher regarding student progress and individual student needs that can be supported through the extended day academic program.
• Review weekly attendance reports and make parental contacts as needed when students are absent from academic components.
• Gather and organize appropriate instructional materials, and provide support with the development and implementation of academic programs for staff and volunteers.
• Provide oversight of routine assessments and surveys, both formal and informal, for students.
• Direct the development, implementation, coordination, and monitoring of academics that support achievement, including program enrollment, program attendance, assessments, program evaluation, and progress data.
• Assist with the facilitation of professional development and training for Club staff and volunteers in areas including academic support, online learning, Common Core Standards, School Improvement Plan objectives, and other relevant areas of academic focus.
• Provide modeling of best practices for Club staff in the classroom on an as-needed basis.
• Attend required meetings and training as directed.
• Assist with other Academic Coordinator duties as assigned.

Education & Experience

• Bachelor's degree in Education or a related field.
• Wisconsin Teaching Certificate required.
• Experience as a teacher or school support teacher in the relevant district.
• Highly organized with strong attention to detail.
• Proficiency with technology.
• Ability to relate effectively with a diverse population.
• Good communication skills, both oral and written.
• Must hold a valid Wisconsin driver's license, maintain a good driving record, and meet state-required automobile insurance minimums.

Reporting to the Assistant Athletic Director for Academics and Student Development, the Athletics Academic Coordinator at the University of Virginia delivers comprehensive academic advising, eligibility monitoring, and individualized student-athlete development through the Pathways program for assigned sport teams, including Football. Working closely with faculty, coaches, compliance staff, tutors, and Learning Specialists, the Athletics Academic Coordinator builds student-athlete success outcomes that meet NCAA, ACC, and University standards.

Core Functions

• Manage an effective process of monitoring student-athlete academic progress, incorporating current best practices in the profession.
• Read reports regularly and communicate with service providers, including tutors, Learning Specialists, and Academic Mentors, as well as faculty, to consistently recalibrate individualized student services.
• Serve as the coordinator for assigned teams, monitor their academic progress, and connect student-athletes to professional development resources and more holistic student-athlete development.
• Communicate with assigned coaching staff through scheduled academic meetings, and regularly and promptly share detailed information regarding the ongoing academic progress of assigned student-athletes.
• Serve as the academic representative to assigned teams for on-campus recruiting operations.
• Prepare and update presentation materials for use during prospective student-athletes' visits to campus.
• Serve as the point of contact for monitoring and projecting student-athlete academic outcomes, with a thorough understanding of NCAA legislation and continuing eligibility.
• Promote positive working relationships with faculty.
• Monitor student-athletes' NCAA academic eligibility using university student systems and established internal degree-tracking forms.
• Administer the guidelines of the unit's task-based academic mentoring support program and tutorial services.
• Regularly communicate the progress, outcomes, and direction of work to the Assistant Athletics Director for Academics and Student Development, and make recommendations concerning improvement of programs and services.
• Support department and campus-wide student success efforts through participation in a variety of department activities and committee work.

Professional Experience

• Bachelor's degree required, with a Master's degree in higher education, counseling, or a related field strongly preferred.
• Experience of four or more years in a related field, with prior experience working with Division I student-athletes and in student development at a Power 5 institution preferred.
• Experience in academic advising, teaching, counseling, student affairs, or a related field required.
• Strong knowledge of NCAA academic eligibility and recruiting rules and regulations.
• Proficiency in utilizing standard grade reports to communicate student-athlete progress to appropriate constituents.

• Evaluate the curriculum of each client within the school program.
• Plan, prepare, and implement developmentally appropriate lesson plans and activities in accordance with the daily and weekly theme for each client.
• Design an academic treatment plan within 72 hours of intake, including specific academic goals for the duration of the program.
• Generate weekly academic progress reports detailing overall functioning and achievements from one week to the next.
• Facilitate each child's submission of a daily school self-schedule, signed and submitted at the end of each school day.
• Provide for the physical, intellectual, emotional, and social development of each adolescent by considering interests, talents, learning style, and any special needs.
• Communicate effectively and professionally with clients, staff, and client families, including weekly communication with parents regarding academic requirements, progress, and regression.
• Participate in weekly treatment team meetings and communicate academic progress or regression with the team, and meet weekly with the manager to discuss areas of improvement and receive feedback.
• Transport students enrolled in the assigned charter school bi-weekly, provide supervision while on site, and facilitate successful mastery and test-taking.
• Act as a liaison between the home school and the assigned charter school to facilitate the exchange of academic assignments and ensure appropriate referrals for needed academic services, including IEP and special testing.
• Maintain a neat, orderly, and appropriately decorated classroom environment, a written plan of daily activities transferable to substitute staff, and the confidential nature of all client-related activities.
• Ensure services are in keeping with the company's goals, licensing standards, and the Joint Commission of Accreditation standards, and maintain familiarity with emergency and infection-control procedures.

• Bachelor's degree required; higher-level degree preferred.
• Teaching credential, CBEST, or related academic or instructional certificates preferred.
• Experience working directly with adolescents aged 12–17 in academic instruction settings.
• Knowledge of psychopathology, dual diagnosis or co-occurring disorders, and addiction treatment and related issues.
• Strong skills in verbal and written communication, crisis management, leadership, and program goal implementation.
• Ability to plan work, establish priorities, remain flexible, apply good judgment and tact, and cope constructively with stressful situations.
• Proficiency in operating a personal computer and standard office software.
• Knowledge of infection-control, safety, and emergency procedures.

Sitting at the intersection of academic support and youth development, the Academic Coordinator facilitates after-school homework sessions for 4th–12th grade students, develops curriculum and summer learning classes, and manages volunteer and tutor recruitment within the Steel City Squash program. Operating across families, schools, and community learning partners, the Academic Coordinator advances the organization's mission of academic excellence through data management in Salesforce and collaborative program-wide initiatives.

Scope of Work

• Facilitate daily after-school homework and academic support sessions for 4th–12th grade students.
• Recruit and manage volunteers and tutors.
• Create and facilitate learning units and summer learning classes to promote academic advancement.
• Engage with students' families, schools, and other learning partners to ensure holistic support.
• Collaborate on program-wide initiatives and projects, and perform other duties as assigned.
• Manage data collection in Salesforce, including student records and program data.

Knowledge, Skills & Abilities

• Experience working extensively with adolescents in academic or youth development settings.
• Experience writing and implementing curriculum and conducting assessments.
• Experience with data management systems, including Salesforce or equivalent platforms.
• Excellent skills in writing, research, and general computer use.
• Ability to work some weekends as required.

A key member of the academic department team, the Academic Coordinator ensures the smooth administration of all academic programmes, manages timetabling within budgetary parameters, and delivers front-line student support, including handling enquiries, complaints, and attendance monitoring. Collaborating across teaching staff and the Director of Studies, the Academic Coordinator enables students and teachers to operate within a well-organized, customer-focused academic environment.

Job Functions

• Ensure the smooth and effective administration of all academic programmes.
• Ensure students receive the highest levels of customer service within the academic department.
• Support the academic and teaching teams by ensuring the smooth day-to-day running of the department.
• Manage efficient timetabling of the school and students within budgetary parameters, ensuring all students are allocated to appropriate classes, accounting for special requests, visa types, and additional courses.
• Ensure timetables are finalised in a timely and accurate manner for students and teachers, and work with the Director of Studies to ensure teachers are properly assigned to classes and rooms.
• Conduct regular checks on teacher administration and provide feedback as directed.
• Cover for teacher absence, deal with student enquiries, problems, and complaints, and assist with attendance monitoring, including follow-up and issuance of attendance letters.

Minimum Qualifications

• Qualified EFL teacher.
• Strong skills in MS Office and general computer use.
• Excellent customer service, communication, and interpersonal skills.
• Ability to handle difficult situations calmly and positively under pressure.
• Ability to thrive in a busy and varied working environment.

The Academic Coordinator delivers individualized study plans, level testing, and course advising to international students at KL Miami while supporting school operations, including orientations, instructor meetings, and compliance with national academic standards. Reporting to the School Director and working alongside instructors and administrative staff, the Academic Coordinator builds student satisfaction and program quality across a multilingual, customer-focused learning environment.

Key Responsibilities

• Provide excellent customer service to maximize student satisfaction and manage customer service challenges.
• Advise students about courses, classes, schedules, instructors, curriculum, levels, and academic progress.
• Counsel students on how to best learn quickly and effectively with available programs.
• Offer individual study plans to students.
• Assist the School Director in improving the quality of teaching and academic programs.
• Assist with weekly new student orientations.
• Proctor and grade level tests.
• Teach classes if assigned.
• Administer student satisfaction surveys.
• Provide administrative support for instructors, including basic troubleshooting for technical issues.
• Participate in or lead academic workshops as assigned.
• Assist in training and welcoming new instructors.
• Help the School Director prepare for and run instructor meetings.
• Ensure compliance with national academic standards.

Qualifications & Experience

• Bachelor's degree or equivalent qualification required.
• Experience of one year or more teaching ESL/EFL.
• Experience of at least one year working with international students or in customer service.
• Strong written and verbal communication skills.
• Excellent organizational skills and the ability to solve problems and meet deadlines.
• Proficiency in computer literacy and data entry.
• Ability to work independently and promote a positive work environment.
• Ability to thrive in a fast-paced and high-stress environment.
• Commitment to excellence in customer service.
• Must be conversational in Spanish.
• Must be legally authorized to work in the United States.