Job Summary: 

• Create and continuously seek to improve training curricula and materials.
• Leverage 3rd party resources.
• Continuously work with management to tailor curriculum and supporting materials in multiple areas.
• Maintain an accurate and detailed database of all training materials.
• Manages all employees within the training department and is responsible for the performance management and hiring of employees within the department.
• Assists with the provision of expert facilitation and coaching to supervisors and managers regarding training methods and tools.
• Create and maintain a training calendar to ensure all employees receive sufficient training on an annual basis.
• Manages the individual development planning process for executives and emerging leaders.
• Oversee and execute the company onboarding program.
• Adjust program design and training materials for maximum impact.
• Create and maintain an on-demand video training portal for all proprietary training courses.
• Routinely release new mini-trainings (video) for team members.
• Manage Gracehill system including monitoring compliance, setting up role-specific assignments, creating new assignments, and creating awards relative to employee education.
• Oversee company mentorship program, and mystery shopping program through a third-party vendor.

Skills on Resume:

• Curriculum Development (Hard Skills)
• Training Material Design (Hard Skills)
• Project Management (Hard Skills)
• Employee Performance Management (Soft Skills)
• Coaching and Facilitation (Soft Skills)
• Database Management (Hard Skills)
• Onboarding Program Management (Hard Skills)
• Vendor Management (Soft Skills) 

Job Summary: 

• Coordinate and implement the product, platform, teller, and technical training for the company.
• Coordinate and assist in the implementation and delivery of the sales, sales management, and management development program.
• Guide training staff into taking ownership of the success of training and development activities.
• Create an environment where all team members are empowered and work together to attain corporate objectives.
• Develop financial and strategic plans for the Training Department.
• Accept equal responsibility for the successful attainment of business plans, and communicate and take corrective action in response to changing conditions.
• Provide ongoing cost analysis and training effectiveness review.
• Guide or assist other divisions in developing and implementing training programs, and support the delivery of these programs either directly or through training staff or other subject matter experts.
• Promote teamwork within the division and across the Corporation by being supportive of others’ goals and needs.
• Listen to others and communicate in a manner that promotes understanding and alignment.
• Investigate available training methods and procedures to determine the most effective and cost-efficient way to conduct employee development programs.
• Oversee the production of training manuals and coordinate product manuals.
• Develop and implement standards of excellence for Corporation training programs.
• Maintain records of class participants for management reporting.
• Ensure all actions performed are following government regulations and organizational policies and procedures.

Skills on Resume:

• Training Coordination (Hard Skills)
• Program Development (Hard Skills)
• Team Leadership (Soft Skills)
• Strategic Planning (Hard Skills)
• Cost Analysis (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Communication (Soft Skills)
• Regulatory Compliance (Hard Skills) 

Job Summary: 

• Drive product and procedure knowledge across all Route 92 employees
• Develop, manage, and execute training and education programs, materials, models, and course content, and coordinate the development of training aids
• Educate and train Sales Representatives and Clinical Technology Managers to ensure successful procedural support to physicians who are using products
• Lead and facilitate new hire classroom training
• Partner with cross-functional teams to develop and deliver training
• Identify continuous improvement opportunities to evolve and improve field training efforts including ongoing collection and analysis of key training metrics
• Collaborate with key field leaders and marketing to develop and deliver continuing education opportunities to the field
• Identify and implement cutting-edge in-person and virtual training and education through the implementation of new learning platforms and tools
• Engage with physician faculty, and other key cross-functional teams to develop a robust case library for field education
• Collaborate and build rapport with leadership independent of the direct manager and define key training initiatives
• Hire, manage, and lead the Clinical Technology Manager Team
• Budget planning and management of the respective training programs and teams

Skills on Resume:

• Training Program Development (Hard Skills)
• Sales and Product Education (Hard Skills)
• New Hire Training (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Continuous Improvement (Soft Skills)
• Virtual Training Delivery (Hard Skills)
• Leadership and Team Management (Soft Skills)
• Budget Management (Hard Skills) 

Job Summary: 

• Prepare and conduct technical training programs
• Assess training needs and certification requirements
• Create instructor materials (course outlines, training aids, etc.)
• Plan and direct classroom training, electronic learning, and other instruction
• Act as the point of contact for customers and the C3.ai organization for questions, ideas, and road mapping
• Provide a clear vision and mission for the training team aligned with organizational goals
• Recruit, guide, and support team members, guiding them on standards, procedures, tools, etc.
• Help them succeed in delivering to a consistently high standard.
• Perform one-on-one training for secret shop follow-up or other performance shortfalls.
• Perform classroom-style training throughout the year based on the training calendar and needs.
• Routinely visit properties to offer on-the-job training and check progress.
• Assist in coaching and development of site staff to provide the highest level of role-specific techniques, shopping reports, and post-training curriculum.
• Create exciting and fun ways to mentor, train, and develop skills for staff.
• Establish and monitor performance benchmarks (closing ratios, renewal ratios, lead conversion, and shopping scores).

Skills on Resume:

• Technical Training (Hard Skills)
• Needs Assessment (Hard Skills)
• Instructor Material Creation (Hard Skills)
• Classroom and E-Learning Delivery (Hard Skills)
• Customer and Stakeholder Engagement (Soft Skills)
• Leadership and Team Guidance (Soft Skills)
• On-the-Job Training (Hard Skills)
• Performance Monitoring (Hard Skills) 

Job Summary: 

• Gathers and analyzes performance information and qualitative data to assess needs and identify gaps in training and development for support roles
• Builds and leads project teams to meet business needs in program development and augmentation
• Pilots launch and assess the effectiveness of new programs and initiatives
• Responsible for quality of facilitation in all DRSO and virtual training events, regardless of the assigned facilitator
• Facilitates directly or oversees facilitation by training team members, subject matter experts, or external resources, providing feedback, and managing adjustments
• Establishes and maintains a positive climate for learning through appropriate researched‐based classroom management strategies
• Assesses training effectiveness using a blend of methodology
• Evolves and updates facilitation practices and works with internal resources for content updates
• Works with IT and Office Services teams to ensure that venues and technology needs are met for facilitation
• Oversees all communication and planning related to RSO/BU Team onboarding for new hires and promotions
• Ensures that all RSO/BU new hires' onboarding and training plans meet all standards and set new Crew up for success
• Ensure that BUL onboarding plans meet all standards training for Restaurant, BU, and functional needs
• Oversees facilitation of Day One Onboarding
• Collaborates with Planning and Travel teams to support MIT placement (Travel, TGM bonuses, MIT Admin, new Host/TR/CTR set up)

Skills on Resume:

• Performance Analysis (Hard Skills)
• Project Leadership (Soft Skills)
• Program Evaluation (Hard Skills)
• Training Facilitation (Hard Skills)
• Classroom Management (Soft Skills)
• Training Effectiveness Assessment (Hard Skills)
• Collaboration with IT and Support Teams (Soft Skills)
• Onboarding Program Management (Hard Skills) 

Job Summary: 

• Oversee the execution of all training and certification programs for Franchisees and Corporate Managers
• Ensure compliance with company standards, execution of training schedules, and certification of training restaurants
• Oversee all aspects of training including needs assessment, content design, program management, delivery, and continuous improvement
• Develop strong, proactive, and collaborative working relationships, and work closely with leadership to assist in the identification of the training and development needs across the company
• Support rollouts, ensuring programs and training are prioritized and executed in the most efficient way possible
• Partner with Operations for ongoing evaluation of execution and effectiveness of current training practices. 
• Be a key influencer with Franchisees on all training and development priorities
• Support underperforming regions build action plans to address areas of concern and identify additional training needs
• Consistent execution and oversight of the certification process, for certified training restaurants, and ensuring each region has an adequate number of training locations to support the company's growth
• Write, update, organize, and deliver new training materials following the company mission, values, and culture
• Evaluate, select, and manage LMS solutions to ensure we have content delivered to the right people, at the right time, in a scalable, measurable way that serves the needs of the business
• Design solutions with scalability in mind, adapting the delivery to the growing nature of the business - combining in-person and virtual delivery, and tracking progress across multiple teams/locations
• Partner with HR to help define and implement strategies for creating an inclusive, high-performing culture

Skills on Resume:

• Training Program Management (Hard Skills)
• Needs Assessment (Hard Skills)
• Content Design (Hard Skills)
• Relationship Building (Soft Skills)
• Performance Evaluation (Hard Skills)
• Certification Process Management (Hard Skills)
• LMS Management (Hard Skills)
• Cultural Strategy Development (Soft Skills)

Job Summary: 

• Ensure effective initial training of all employees
• Increase the number of qualified candidates available for hire
• Maintain usage of company policies and procedures
• Increase the number of people available for promotion
• Maintain and improve job descriptions, employee guides, an onboarding training program for new hires, an operations manual, interviewing procedures, preventive maintenance procedures, and equipment repair
• Design strategy, run advertisements, and train managers on screening and conducting interviews
• Enhance all programs and written documents for customer service, onboarding, and development
• Train Site Managers on new employee orientation, online learning, production processes, and site maintenance procedures
• Identify leadership and soft skills training needs for the organization and lead the development of solutions, using both internal and external resources
• Responsible for administration and business relations with all external partnerships providing leadership and skills development tools
• Research and assess new vendors and products
• Maintain records of all resources in use and track qualitative data on results and adoption across the organization

Skills on Resume:

• Employee Training (Hard Skills)
• Recruitment and Hiring (Hard Skills)
• Policy Management (Hard Skills)
• Documentation Management (Hard Skills)
• Interviewing and Screening (Hard Skills)
• Leadership Development (Soft Skills)
• Vendor Management (Soft Skills)
• Data Analysis (Hard Skills) 

Job Summary: 

• Promote, develop, support, and reinforce a culture that creates a learning environment where associates can achieve expected operational results,
• Analyze and determine leadership and technical training, as well as the development needs of the organization
• Collaborate with business and HR leaders to identify learning and development needs across the organization
• Maintain consistent attendance while exhibiting behavior in alignment with core values.
• Oversee the instructional design team as well as additional initiatives staff as the organization continues to grow
• Manage multiple Training Team projects simultaneously, both within departments and across the organization, ensuring a smooth process and successful outcomes
• Work closely with stakeholders across the organization who are working on training initiatives, most frequently crisis services and technology
• Communicate clearly and concisely about the initiatives you are learning at a regular cadence, both in writing and verbally
• Serve as a change champion as the organization incorporates training innovations into life-saving work
• Meet regularly with senior leaders involved in projects (including members of the executive team) and present to large groups of senior stakeholders
• Develop and execute a world-class training program
• Design and implement employee development programs
• Conduct annual training and development needs assessment
• Develop and/or obtain effective training materials utilizing a variety of media

Skills on Resume:

• Learning Environment Promotion (Soft Skills)
• Training Needs Analysis (Hard Skills)
• Collaboration (Soft Skills)
• Attendance and Behavior Management (Soft Skills)
• Team Management (Soft Skills)
• Project Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Training Program Design (Hard Skills)

Job Summary: 

• Ensure that the Training Program content is consistent with Federal and State law and in compliance with SSA Disability Program policy, rules, and procedures to ensure that staff are equipped to carry out the mission to deliver timely and accurate public service.
• Develop and lead the Training Team in the implementation of learning and continuing development programs, emphasizing performance and measurable outcomes both on an individual and team basis, with a focus on continual improvement in public service.
• Provide operational problem-solving and decision-making skills to improve the efficiencies and effectiveness of the organization.
• Develop curriculum content and objectives, instructional methods, evaluation methodologies, and a curriculum tracking system.
• Ensure all training is accessible and inclusive for all participants.
• Analyze and interpret Federal and Agency data and reports to accomplish operational problem-solving and decision-making.
• Utilize analytical data skills to forecast divisional needs for strategic learning initiatives that align with changing service practices.
• Implement operational and administrative policies and procedures efficiently and effectively, identifying and implementing business process improvements and streamlines
• Manage, lead, direct, and foster support/development of direct reports through timely feedback and facilitate the ability of all employees to achieve the highest level of professional individual and team growth/performance.
• Provide guidance and mentoring for job performance, behaviors, and corrective actions
• Provide mentoring in the development of technical, medical, legal, and programmatic skills
• Use complex training-related solutions to strengthen statewide training policies, procedures, and service standards.
• Monitor the long-term effectiveness of training and use skill gap analysis to identify and develop plans to address deficiencies.

Skills on Resume:

• Compliance Management (Hard Skills)
• Training Program Development (Hard Skills)
• Operational Problem-Solving (Soft Skills)
• Curriculum Design (Hard Skills)
• Inclusivity in Training (Soft Skills)
• Data Analysis (Hard Skills)
• Policy Implementation (Hard Skills)
• Employee Development (Soft Skills)

Job Summary: 

• Develop training programs, both internal and external, that include in-person and web-based seminars, create training materials, facilitate group sessions, author training videos, and more.
• Determine training needs and requirements by meeting with managers, talking with employees, and gathering information via surveys.
• Create and maintain training schedules for existing team members and new hires.
• Develop internal talent development and assessment programs to support team members as they grow in their careers.
• Develop and implement a project and/or portfolio assessment program that proactively identifies project challenges, best practices, and other leading indicators that may warrant follow-up training or changes to the overall training program.
• Develop a governance program to ensure PDS employees are meeting their annual goals and objectives
• Organize and maintain a library of training
• Own and update the best practices and lessons learned libraries, and ensure project teams are conducting post-mortem project reviews reflecting upon their project’s successes, challenges, and opportunities to improve.
• Respond to escalations and provide situational support to staff to resolve project-related skill issues
• Support Hiring Managers in the interviewing process by conducting technical reviews of candidates
• Work with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments.
• Partner with hiring managers and the PDS Operations manager to provide specific “how-to” training to new employees during their onboarding process, as well as track progress with completing assigned training during their first 90 days on the job.

Skills on Resume:

• Training Program Development (Hard Skills)
• Training Needs Analysis (Hard Skills)
• Schedule Management (Hard Skills)
• Talent Development (Soft Skills)
• Project Assessment (Hard Skills)
• Governance Program Development (Hard Skills)
• Library Management (Hard Skills)
• Employee Support and Escalation Resolution (Soft Skills)