WHAT DOES A TRAINING DIRECTOR DO?
Updated: Mai 29, 2025 - The Training Director conducts assessments of enterprise-wide learning needs, prioritizes critical capabilities, and develops programs to address skill gaps while aligning with strategic goals. This position designs and implements annual learning curricula, manages training initiatives, and establishes individual development plans to enhance employee growth and organizational efficiency. The director partners with HR and Talent Acquisition to attract, onboard, and retain talent, ensuring robust orientation processes, talent progression strategies, and compliance with legal and regulatory requirements.
A Review of Professional Skills and Functions for Training Director
1. Training Director Job Description
- Training Compliance: Ensure training compliance of all employees and ongoing development
- Training Program Management: Oversight management and development of training programs with Accredited Training Centres
- Regulation and Best Practices: Exploring regulation expectations, best practice guidance, and advancing training
- Online Training Platforms: Oversight management, development, and maintenance of online training platforms
- Trainer Management: Managing trainers, coordinating training timetables
- Training Equipment Maintenance: Maintenance and compliance of training equipment
- Service Promotion: Developing and promoting Connected Academy’s services to a global audience
- Service Delivery Insight: Providing a well-informed opinion to the overall discussion of service delivery and development
- Networking and Relationship Building: Networking with other professionals and building meaningful relationships to help build the training reputation and awareness of the company
- Business Development: Business development in the training and development sector
2. Training Director Details and Accountabilities
- Team Leadership: Design and lead the Training and Quality Analytics team
- Onboarding Facilitation: Build and facilitate hybrid onboarding for all SE employees
- Continuing Education: Build and facilitate continuing education training for all SE employees, focusing on skill enhancement and professional development
- QA Tools Management: Implement and manage QA tools such as Call Criteria and Observe.AI
- Data Analysis: Use data to identify areas of opportunity in IC calls
- Cross-Functional Collaboration: Partner cross-functionally with leaders in each SE business line to define training needs and scope to develop employee capability necessary to achieve business and program objectives
- Relationship Building: Develop relationships with Directors and managers across the SE and establish training needs for each business line
- Training Effectiveness: Track and analyze the effectiveness of training and conduct follow-up assessment to ensure the applicability and impact of training/training materials
- Change Management: Implement standards and systems to support the change management of training
- Coaching and Leadership: Provide coaching, feedback, development, and leadership to Training Department team members
- Special Training Projects: Develop and deliver special training projects to SE employees, including management development, sales skills, and leadership development
- Employee and Manager Development: Provide coaching and professional development to new employees and managers
- Vendor Oversight: Provide oversight to and evaluate team performance using 3rd party vendors for quality assurance
- Cost Reduction: Reduce operating costs within Student Engagement by streamlining and focusing functional teams across all product lines
3. Training Director Additional Details
- Training System Development: Execute and contribute to the development of all training systems and procedures
- Curriculum and Training Rollouts: Support ongoing creation, implementation, and communication of training curriculum, management development systems, and company-wide training rollouts
- Training Documentation: Responsible for creating, editing, and updating current training documents, internal communications, and eLearning modules
- Curriculum Writing and Content Creation: Assist in the writing of training curricula, tools, and programs, including documents, recipes, spreadsheets, training videos, presentations, tests, and online learning management systems
- Budget Administration: Administer budgets for all new restaurant openings
- Trainer Network Management: Select and manage a network of Mobile Trainers used to open new restaurants
- Certified Trainer Development: Partner with leadership to develop and manage Certified Trainers, including ongoing development modules
- Operational Effectiveness: Partner with operations leadership to improve operational effectiveness, including restaurant systems, technologies, and layout/design
- Management Hiring and Training: Partner with operations leadership in Management hiring and training, including recruitment, recruiters, evaluation, orientations, and training
- Lead Teacher: Serve as the lead teacher for month-long programs and shorter workshops
- Program and Workshop Management: Create the annual calendar and supervise all programs and workshops
- Department Budget and Marketing: Manage the department’s budget and marketing
- Hiring and Scheduling Coordination: Coordinate and manage hiring, scheduling, contracting, and evaluating of the Center for Actor
- Manager Coaching: Coach managers to create development plans for staff designed to provide growth opportunities in the role through on-the-job learning, special projects, formal training, etc.
4. Training Director Essential Functions
- Learning and Development Assessment: Conduct an assessment of the learning and development needs across all levels of the enterprise
- Capability Prioritization: Identify and prioritize the critical capabilities needed to effectively execute growth strategy and deliver on annual goals
- Curriculum Development: Recommend, develop, and implement learning curricula and programs to meet short-term skill gaps while defining requirements for longer-term development programs
- Process Improvement: Understand business priorities and proactively look for ways to improve processes to create efficiency and scale
- Learning Curriculum Leadership: Lead the development and implementation of the annual learning curriculum, ensuring organizational, departmental, and individual development objectives are supported by a basic core curriculum
- Training and Development Oversight: Oversee field training team to coordinate and conduct training, development, and new store openings
- Individual Development Program: Establish a formal individual development plan program, build a strategy, and oversee the successful rollout of the program
- Employee Recognition Programs: Build out a formal and informal employee recognition program
- Vendor and Program Management: Build a business case, identify vendor partners, and oversee and maintain the program
- Talent Solutions Partnership: Partner with HR and Talent Acquisition to develop talent solutions to attract, onboard, develop, and retain talent
- Onboarding Process: Ensure a robust orientation/onboarding process for all new hires
- Talent Progression and Succession Planning: Define an enterprise-wide talent progression and succession planning
- Internal Growth and Bench Strength: Serve as lead to develop plans to enable the ability to build internal bench strength and support a culture of internal growth
- Compliance Training: Ensure full ethical, legal, and regulatory compliance training requirements are in place and met
5. Training Director Role Purpose
- Onboarding and Learning Engagement: Take complete ownership to support onboarding new colleagues, performance, delivery of tenured training, and learning engagement for all processes in the Asia-Pacific region
- Team Leadership: Responsible for leading a team of Learning professionals
- Relationship Building and Continuous Improvement: Accountable for building and leveraging relationships, engaging in global projects, sharing and implementing best practices, working towards a global and consistent approach to learning, and driving continuous improvement in the quality, effectiveness, and efficiency of training
- Cross-Functional Collaboration: Interface with Learning colleagues and site business function leaders and teams
- Business Partner Management: Manage business partner relationships, and all Lines of Business stakeholders in the region and facilitate sharing of learning metrics, results, and strategies
- Learning Innovation: Work with Global teams to stay abreast with current learning trends to drive innovation and evolution of learning, elevating learning relevance, effectiveness, and efficiency
- Curriculum Enhancement: Leverage Voice of Customer Metrics and business input to address gaps and opportunities and incorporate them into new hire and tenured curricula as appropriate
- Performance Monitoring: Monitor post-training performance to continually elevate the Learning design, deployment, and address apprentice and tenured speed to proficiency, retention, and productivity
- Compliance Oversight: Conduct audit and ongoing oversight on the mandated compliance training programs
- Program Tracking and Standards Compliance: Ensure the programs are developed in coordination with established standards and are properly tracked within the learning management system
- Gap Analysis and Program Review: Collaborate with executive stakeholders across the enterprise to review current training programs and conduct gap analysis
- In-House Facilitation: Serve as an in-house facilitator for team building and other training
- Industry Benchmarking: Conduct ongoing research and competitive benchmarking to ensure programs meet or exceed industry training standards and methodologies
- Data Analysis and Reporting: Data analysis, reporting, and summarizing data for key stakeholders