WHAT DOES A FACILITIES DIRECTOR DO?
Published: Feb 27, 2025 - The Facilities Director sets ambitious objectives to enhance service levels and maximize the efficiency of plant equipment and facilities. Approves essential maintenance projects, ensuring resource availability for timely completion. Maintains all areas and equipment in pristine condition, driving continuous improvement and accountability within the Facilities Department.
A Review of Professional Skills and Functions for Facilities Director
1. Facilities Director Duties
- Financial Planning: In conjunction with the Executive Director, seek the necessary funding to carry on the mission while anticipating the long-term needs of the infrastructure by assembling a robust and transparent detailed budget.
- Risk Management: Properly identify risks, analyze the order of magnitude, and prioritize all work accordingly.
- Operational Efficiency: Ensure buildings and systems operate at maximum efficiency and reliability.
- Stakeholder Management: Manage the expectations of building occupants and address individual concerns as they arise.
- Customer Service: Provide a focus on customer service.
- Regulatory Compliance: Direct the building-related actions required to successfully score an adequate assessment of LCME and AAALAC's continued accreditation.
- Stakeholder Coordination: Meet with, and manage the needs of science department principal investigators and education, and administrative department leaders.
- Performance Management: Close the gaps between department expectations and facility performance.
- Contract Management: Administer and manage the primary facilities management contract and contractor and campus-wide maintenance service contracts by providing direction, resolving commercial and technical issues, reviewing process efficiency, developing and implementing new strategies, and leading problem resolution.
- Project Coordination: Coordinate and collaborate with HMS construction and renovation activities.
- Strategic Leadership: Provide strategic direction, by leading in a continuous improvement culture, to best management practices of leading-edge and best-in-class performance.
2. Global Facilities Director Details
- Leadership: Coach, mentor, and lead a team of global facilities professionals.
- Service Management: Assess and evolve global facility management service levels and support models to preserve capital investments and maintain an appropriate workplace environment.
- Experience Management: Create a seamless employee experience for all facilities while maintaining the highest level of safety and security.
- Space Management: Oversee the coordination of building space allocation, layout, renovation, moves, and expansion.
- Vendor Management: Manage all third-party vendors in accordance with scope, schedule, budget, and service levels.
- Facilities Supervision: Supervise all facility requests and interactions with building management to ensure all legal and lease obligations are met.
- Process Management: Direct the end-to-end process for all employee onboarding/offboarding activities in conjunction with HR, IT, and other process partners, in accordance with corporate policies and procedures.
- Maintenance Leadership: Lead and manage the execution of mission-critical building repairs and maintenance activities in a prompt, reliable, and cost-conscious way.
- Budget Management: Develop, manage, monitor, and control operating and capital budgets relative to building and premises repairs and maintenance projects.
- Standards Development: Create, document, execute, and control all facility management standards, processes, procedures, and policies.
- Technology Leadership: Lead the assessment, development, and implementation of facility management technology and automated solutions for space planning/modeling and other projects.
- Reporting Development: Develop dashboard reporting capability for key facility metrics, create executive presentations and analyses in support of key corporate initiatives.
- Audit Support: Serve as Facilities SME and point of contact during audits.
3. Facilities Director Responsibilities
- Project Coordination: Coordinate and support the projects on renovations, modernizations, and other special projects.
- Crisis Management: Directs staff in emergency and abnormal building situations e.g., disaster recovery and contingency operations which include maintaining contact and responding from home.
- Safety Compliance: Assist in the implementation of Occupational Safety and Health Administration (OSHA) regulations and comply with environmental safety and awareness programs.
- Training Development: Developing and providing hazards and environmental training, ensuring proper operation of equipment, and preparing pertinent documentation amongst other duties.
- Leadership Oversight: Responsible for directing other trades when that trade supervisor is unavailable.
- Contract Management: Ensure all contracted services satisfy all scope of work requirements and comply with Bank procurement policies.
- Maintenance Oversight: Directs activities related to portfolio-wide repairs and maintenance, including support to property management operations, general construction, and program-specific initiatives.
- Resource Supervision: Supervises both internal and external resources in project and program execution (on-call) agreements for painting, lighting, and design/construction).
- Problem Solving: Troubleshoots unforeseen issues, and coordinates and inspects external contractor work on new construction.
- Monitoring and Reporting: Monitors building, equipment, and systems under purview, and generates reports and related technical documents stating conditions.
- Vendor Assessment: Interview representatives of building material and equipment service concerns to assess the cost and quality of contracts, products, and services.
- Asset Management: Manages a program to ensure tools and equipment are accounted for and in good condition.
4. Facilities Director Accountabilities
- Goal-setting: Set goals for the unit in achieving higher service level and optimum efficiency of the plant equipment and facilities.
- Project Approval: Approves maintenance projects and ensures the availability of resources for timely completion.
- Maintenance Oversight: Ensure that all areas and equipment are maintained in good housekeeping condition.
- Leadership: Leads continuous improvement efforts in the Facilities Dept. and fosters a work ethic of accountability.
- Documentation Development: Develop and maintain documentation and systems around facility operation, maintenance, and monitoring.
- Project Coordination: Coordinate projects to modify, improve, or enlarge the facility and/or support systems.
- Resource Management: Manage the EHS resources within Intersect ENT.
- Team Management: Manage assigned facilities group, both technically and administratively.
- Resource Planning: Define activities of the assigned group, assess staffing needs, commit resources, monitor project progress, take corrective action, evaluate performance, and develop staff.
- Stakeholder Coordination: Coordinate with building management, University service departments, consultants, and contractors to identify, investigate, and resolve building facilities issues.
- Project Leadership: Lead the project delivery process for facilities renewal projects.
- Project Participation: Participate in annual and multi-year facilities renewal project identification, prioritization, funding, design, and implementation.
- Engineering Support: Provide facilities engineering plans review, commissioning, and building maintenance turnover services in support of new and renovated building construction projects.
- Project Management: Act as project manager for facilities renewal projects.
5. Facilities Director Functions
- Facilities Management: Direct the design, planning, upgrade, and maintenance of an organization's facilities and properties.
- Budget Development: Be responsible for developing budgets and long-range facility plans based on company growth and future needs.
- Systems Oversight: Oversee the functioning of all building systems including mechanical, electrical, fire/life safety, plumbing, ELV, and CCTV. Oversee the cleaning, landscape, waste management, and statutory compliance requirements.
- Contract Management: Oversees all contractors involved in the delivery of Facilities Services including contract administration and management.
- Systems Establishment: Establish the tools and systems necessary to manage effectively and proactively, control and report on all third parties delivering services through the General Services Department.
- Regulatory Compliance: Ensure all facility operations comply with all local zoning laws and regulations.
- Project Management: Plan, monitored and managed internal General Services’ projects from initiation through completion.
- Leadership: Leads or coordinates project planning, resourcing, staffing, supply and contract management, progress reporting, troubleshooting, and people management.
- Quality Assurance: Ensure project results meet stakeholder requirements regarding technical quality, reliability, schedule, and cost.
- Cost Control: Ensures control over cost, schedule, changes, and appropriate risk management by reporting and discussing directly with the Director of General Services and interfacing with the other project functions.
- Strategic Analysis: Lead strategic and quantitative assessment and recommendations of actions to be taken within the department through a deep data-driven analysis of the impacts that a decision may have on operations, costs, and guest satisfaction.
- Decision Support: Responsible for delivering and evaluating the options and proposing the best alternative for those key topics that are subject to approval from the Director of General Services.
- Organizational Design: Design, prepare, forecast, estimate, and monitor the organizational structure for the Soft Services and Hard Services departments considering forthcoming growth expected in the number of facilities managed.
- Team Management: Team management of internal & external personnel within the General Services Department.
- Organizational Development: Define, implement, and resource the appropriate organization structure to ensure outstanding service levels considering cost efficiency.