• Develop a path forward for training programs that scream culture and values
• Reconstruct the current makeup of training programs to produce an award-winning collection of assets that develop and grow top performers  to the next leaders in the company
• Reinvent operations training to inject the energy and bring culture to life across all positional roles
• Develop a new curriculum to inspire, educate, and engage teams using technology and “fun” approaches that make the learner want more
• Execute and facilitate the training with the help of subject matter experts in the markets.
• Develop the approach for assessments and certifications for roles and positions that is empowering and drives a great experience for the learner and management team.
• Lead and manage all aspects of the instructional design lifecycle
• Create instructional design documents, e-learning storyboards, and instructor/facilitator/participant materials.
• Build a range of high-quality learning experiences, with an emphasis on e-learning, video, animations, games, etc.
• Conduct needs analysis of current hourly, management training programs and leadership development programs.
• Work closely with the Talent and Ops team on internal career paths and development and promotional opportunities of teams.

Skills: Instructional Design, Curriculum Development, E-learning Development, Training Program Management, Needs Analysis, Leadership Development, Learning Experience Design, Stakeholder Collaboration

• Understands fundamentals of instructional design and develops courses, tools, and programs with proper application of these fundamentals to inspire, educate, and engage team members.
• Develops tools to measure progress and evaluate the effectiveness of all training programs and processes.
• Tracks and assesses the progress of trainees through routine tests, observation, and feedback.
• Improves training effectiveness by developing new approaches and techniques, making support readily available, and integrating support into routine job functions.
• Facilitates training using a variety of methods including in-person, group facilitated, and virtual formats.
• Supports training financial objectives by recommending budget items.
• Proactively partner with department leaders to identify, conduct needs assessments, and solve day-to-day challenges.
• Collaborate with managers to assess team member development needs and make recommendations for improving team member performance.
• Create training schedules for all company departments, track and create reports on outcomes of all training, and maintain training records for the company.
• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
• Create awareness of offerings and the impact of learning and development on the company.

Skills: Instructional Design, Training Evaluation, Performance Assessment, Training Effectiveness Improvement, Training Facilitation, Budget Management, Needs Assessment, Training Coordination

• Reviews existing training programs, suggests enhancements and modifications
• Improves engagement, learning, and retention and meets the changing needs of employees, the organization, or the industry
• Creates job-specific training for all key positions in the organization
• Leads a team of Corporate Trainers to support organizational learning initiatives
• Communicates the Patient Promise and directs the company’s Core Values toward improved results by incorporating these key cultural messages into all learning and development programs
• Ensures that training materials and programs are current, accurate, and effective
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry
• Identifies problems and opportunities such as operational changes or industry developments that training could improve
• Conducts or facilitates required and recommended training sessions
• Tracks and reports on key performance indicators related to learning and development programs and results to identify areas of opportunity and improvement
• Ensures that training milestones and goals are met while adhering to the approved training budget

Skills: Training Program Enhancement, Employee Engagement, Job-Specific Training, Team Leadership, Cultural Integration in Training, Training Material Development, Industry Knowledge, Training Evaluation

• Conducts needs analysis to determine the skill development learning and objectives for the group being supported.
• Establishes and monitors a defined learning curriculum across the continuum of learning styles (self-paced, experiential, classroom, and immersive)
• Identifies skills and role-relevant learning opportunities and resources.
• Develops effective measurements of learning opportunities and adjust for continuous improvement.
• Develops contacts with training suppliers and key technology suppliers to deliver learning opportunities.
• Responsible for learning opportunities including logistics, materials reproduction, participant communications, etc.
• Drives post-session learning support to participants to reinforce a continuous learning environment.
• Ensures the curriculum aligns with all ongoing development efforts, companywide.
• Forecasts and manages a budget for the training portfolio on an annual basis.
• Grasps emerging trends in the insurance industry and how these trends will impact the company’s training needs.
• Serve as a learning ambassador to the company and lead by example.

Skills: Needs Analysis, Learning Curriculum Development, Skill Identification, Learning Measurement, Vendor Management, Training Logistics, Post-Session Support, Budget Management

• Responsible for the architecture, design, development, and implementation of the key training program initiative and the development of the program curricula delivery. 
• Work in a team to produce and facilitate learning curriculum, clinical training, and development programs
• Develop and house all training curriculum and materials within an effective Learning Management System
• Develop online training content including creating and producing presentations
• Interact with participants of all training programs to measure effectiveness, provide feedback, and assess completion of training objectives.
• Develop and manage the process for routine communication of feedback for clinical trainers
• Drive compliance to all field training curricula, learning objectives, and practical ongoing use of skills and tools.
• Develop the annual training expense budget. Once budgeted, monitor and manage the expenses versus budget.
• Manage LMS vendor relationships, contracts, and ongoing needs
• Develop and present annual training and development plans
• Develop and maintain a highly relevant, goal-oriented strategic training plan
• Establish formal training and certification requirements
• Continuously seek and support new approaches, practices, and processes to improve the efficiency of training services offered
• Create and manage Training Roadmap, Schedule, and Content (develop the latter in conjunction with Clinical and Product teams)
• Research and direct the updating of existing training with new technologies including e-learning, video, VR, and new presentation techniques setting the industry standard for training programs.

Skills: Program Design, Curriculum Development, LMS Management, Content Creation, Training Evaluation, Compliance, Budgeting, Vendor Management

• Strategic planning and implementation of world-class product training and skill-based training for the commercial (and broader) organization via eLearning, live meetings, and virtual training
• Develop the training and development function including selling/coaching model, disease, product, and sales training for customer-facing field roles
• Develop and execute comprehensive strategic and tactical plans to support the short- and long-term objectives of the Sales, Marketing, Medical, Patient Educational Services, and Reimbursement Teams
• Collaborate with multiple internal key stakeholders (including Sales, Marketing, Patient Support Programs, Medical, and Market Access)
• Ensure strategic alignment and appropriate integration of tactics into all training programs
• Continuously develop/improve processes and programs that will motivate new salespeople and shorten the time to get them to full productivity
• Implement a continuum of programs from initial to advanced skill levels and continuously improve upon training materials and processes
• Drive collaboration with all departments that impact the assigned training audience, including human resources and all cross-functional teams
• Establish and implement key metrics to track and communicate the level of value and impact of training and development initiatives to all stakeholders
• Maintain a detailed and up-to-date knowledge of advances in adult learning education, immersion learning, and training technology/methodologies that could be relevant to the business unit and recommend appropriate updates to strategies and tactics

Skills: Strategic Planning, Training Development, Cross-Functional Collaboration, Process Improvement, Sales Training, Training Metrics, Adult Learning, Training Technology

• Develop and create clinical training programs for the scribe population that expedite performance in areas of medical coding and clinical notes
• Design and develop e-learning content to include tutorials on how to use software, develop training knowledge and skills, create demonstrations for properly completing organizational forms and documents, and develop content for new employee orientation.
• Support the design, development, delivery, and direction of current and future learning solutions (e-learning, classroom, and other delivery modes) to advance the strategic objectives of the company.
• Engage key partners to conduct needs analysis and define requirements for learning programs and tools across the organization.
• Follow adult learning best practices, analyze current trends, and industry direction to help support the overall strategy
• Create and deliver learning solutions to close performance gaps and address the development needs of the clinical staff around topics like medical coding, clinical notes, and clinical terms, as well as other development programs.
• Use customer feedback and content analytics to inform future training investments and improve the overall employee experience.
• Develop engaging training videos, manuals, and SOPs to create tangible organizational improvement.
• Create documentation after each innovation/training to highlight key wins and effectiveness.
• Regularly complete visits with managers and employees for real-time observations.
• Create and monitor KPIs for tracking training effectiveness
• Oversee the department budget, and lead special projects

Skills: Clinical Training Development, E-learning Content Creation, Learning Solution Design, Needs Analysis, Adult Learning, Performance Gap Analysis, Training Evaluation, Budget Management

• Experience in performance consulting, instructional design, and/or technical training in a corporate environment
• Experience as a Director of Training, leading and coaching training managers
• Experience designing both in-person and virtual training or instructional design programs, including in-person programs across a field-based/remote organization
• Work experience as a training manager
• Automotive industry work experience
• Demonstrated leadership abilities in a high-paced environment
• Strong presentation and public speaking abilities
• Strong verbal, listening, and written communication skills
• Ability to be proactive, self-motivated, and self-directed
• Ability to drive tasks and outcomes
• Experience working in a start-up environment

Qualifications: BA in Education with 3 years of Experience

• Certifications in Training (DDI, Franklin Covey, DISC, SDI, EQi, etc.)
• Experience managing and deploying a Learning Management System
• Experience in Instructional Design and Development with a strong understanding of adult learning principles, methods, theories, concepts, and techniques
• Experience working with e-learning tools and distance learning/virtual classroom technology
• Experience in identifying training needs and applying adult learning theory and education principles to the practice of instructional design and strategy
• Leadership experience in consensus building, developing teams, visionary thinking, organizational alignment, and lean process improvement is required
• Strong interpersonal and influence skills, and the ability to deliver and facilitate programs to all levels of the organization, and collaborate with all levels of management
• Skills in strategy development, analytics, large-scale organizational change, business consulting, executive communication and presentation skills
• Knowledge of and experience with project management
• Demonstrated ability to manage multiple complex projects simultaneously following established deadlines
• Proven expertise in conducting learning and development needs assessments, solution design, development, implementation, and impact evaluation
• Demonstrated ability to measure the impact of learning and human performance initiatives through industry standard methodologies
• Must have a good working knowledge of Microsoft Office

Qualifications: BA in Training and Development with 9 years of Experience

• Proven experience in reading and interpreting federal and state regulations and developing required policies and procedures to minimize organizational risk
• Experience in defining training requirements for all work roles and developing related programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills
• High-energy self-starter with a demonstrated ability to inspire and motivate others
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office Suite or related software
• Certification in healthcare compliance (e.g. Certified in Healthcare Compliance (CHC) from the Health Care Compliance Association (HCCA)
• Risk assessment and related risk management experience

Qualifications: BA in Psychology with 4 years of Experience

• Training experience, preferably in a similar role/environment with multi-units
• Ability to design and implement effective training and development for all levels of the organization
• Demonstrates high integrity and high level of training professionalism and expertise
• Ability to work in a fast-paced, changing environment with multiple priorities
• Demonstrates adaptability – handles day-to-day work challenges confidently
• Be willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Shows resilience in the face of constraints, frustrations, or adversity, and demonstrates flexibility.
• High standards and a drive for excellence, committed to quality with a strong attention to detail.
• Ability to effectively work and communicate with people at all levels within the organization, with strong presentation skills.
• Ability to lead and influence others in non-reporting relationships.
• Strong organizational, problem-solving, and analytical skills with a demonstrated history of managing priorities, workflow, and multiple processes simultaneously.
• Strong interpersonal skills, and proven ability to understand and respond to a diverse population (Team Members and Managers, Above Store Leaders, and Senior Leaders)
• Strategic thinker, ability to partner with others to move strategy into action, and strong ability to execute.
• Team player - shows commitment to team objectives, values each person’s contribution to the team, encourages the participation and involvement of everyone on the team
• Demonstrates excellent change leadership skills, able to guide organizations through change to achieve business results

Qualifications: BA in Communication Studies with 10 years of Experience

• Training leadership and development experience centered around instructional design and training content creation
• Documented experience measuring the efficiency and results of specific training projects.
• A strong understanding of brokerage operations, geographic freight markets, and asset-based trucking operations
• Prior demonstration of negotiation skills
• Experience with McLeod TMS and Salesforce
• Excellent written and verbal communication skills along with follow-up, and problem-solving skills.
• Must have the ability to work in a fast-paced team environment and be able to work with others along with working independently.
• Must be detail-oriented and have the ability to multi-task in completing scheduled activities and to meet scheduled deadlines.
• Be enthusiastic about growing and enabling sales teams with the ability to manage all communications positively.
• Ability to take a significant role in the SAP and SOP creation processes.
• Knowledge of Microsoft Office (Excel, Word, etc.)

Qualifications: BA in Business Administration with 2 years of Experience

• Experience leading teams in a matrixed organization
• Experience in related fields such as training, education, online course development, and/or Human Resources.
• Experience implementing a Shared Service and/or Service Provider framework
• The ability to resolve complex problems, foster and maintain positive working relationships with multiple stakeholders, and effectively balance multiple competing priorities.
• Ability to travel up to 25-50% with the ability to travel throughout the United States and Canada to support job responsibilities.
• Demonstrated project management and organizational skills, including the ability to work independently on projects of high complexity with minimal supervision.
• Strong consulting and partnership skills, e.g. performing needs and risk assessments and asking probing questions to solve for root causes, not symptoms of root causes.
• Knowledge of adult learning processes, instructional design techniques, and evaluation methodologies.
• Ability to work effectively with all levels of management, manage multiple projects, and meet deadlines within budget and with consistently high-quality work products.
• Ability to work in a fast-paced, challenging, and changing environment.
• Ability to create and deliver dynamic presentations, slide decks, and training materials.
• Strong verbal communication, interpersonal, and relationship-building skills.

Qualifications: BA in Human Resource Management with 8 years of Experience

• High business acumen and insight
• Foundational knowledge and understanding of general Business Administration functions, processes, practices, procedures, and techniques
• Knowledge and understanding of regulatory standards, various local, state, and federal laws that apply to the business, and where to find information on standards and interpretations
• Astute awareness of the competitive healthcare environment
• Proficient in all staff tasks and duties at a level adequate for training and critiquing employees in the performance of those tasks and duties
• Strong leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
• Proven skills in budgeting and fiscal management
• Strong organizational skills and keen attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
• Excellent critical thinking and reasoning, decision-making, and problem-solving skills
• Ability to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
• Proficient in Microsoft Office 365 products including Excel, Word, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software
• Ability and willingness to travel locally, regionally, and/or nationwide up to 20% of the time

Qualifications: BA in Organizational Development with 5 years of Experience