• Develop and maintain the curriculum, agenda, communication, materials and participation for multi-day onsite training programs, webinars, on-demand videos and regulatory training, i.e
• Provide coverage for the Mortgage Training Inbox and phone support in collaboration with the Financial Services Support team
• Assist with curriculum development and maintenance
• Proofread and edit informational and instructional documents for corporate communication
• Maintain information available in the Training SharePoint Site and  G  drive
• Exhibit a working knowledge of various mortgage systems and training technology
• Serve as a member of project committees
• Collaborate with other training and departmental teammates
• Complete research and testing tasks by project leads
• Perform special projects by the Corporate Training Team Lead
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Skills: Curriculum Development, Training Material Creation, Financial Services Support, Corporate Communications Editing, SharePoint Management, Mortgage Systems Proficiency, Project Collaboration, Ethical Business Conduct

• Collaborates with management to identify the company’s training needs.
• Develop effective training programs and materials for various departments, positions and functions and update
• Creates interactive, engaging online course materials using online tools such as Articulate, iSpring, Captivate or similar and uploads to Cornerstone LMS.
• Plans and implements effective training curriculums for various positions, functions, procedures and departments.
• Conducts group and individual training sessions to employees at all levels, on various topics and skills, procedures and other needs to enhance the skills and knowledge of employees.
• Communicate with management, supervisors and employees regarding training progress, needs, etc. 
• Making sure to address any issues or concerns, makes effective recommendations to address such and document and follow-up on communications.
• Champions the company training program through follow-up and assessment of needs which aligns to the ongoing development needs of the employees, departments and/or the business.
• Maintains training program materials, employee training records and any training information and/or data to ensure accuracy and completeness, while using the strictest confidentiality and safe-guarding practices.
• Provides prompt, friendly and knowledgeable assistance to employees with training questions or training needs, making certain the employee has a thorough understanding before the end of the conversation.
• Coordinates training programs throughout the year, making sure to involve all the required personnel and ensuring compliance with regulatory training requirements.

Skills: Training Needs Analysis, Program Development, Online Course Design, Training Delivery, Communication Skills, Training Program Management, Record Keeping, Regulatory Compliance

• Work with the KDG business leaders to design and conduct training that is aligned to the businesses values, vision & strategy.
• An ability to flex across a wide variety of topics, from supervisor training, leadership development training, pricing, P&L management and sales effectiveness.
• Create and drive a KDG Training platform (in-house & outsourced) to ensure our employees have the tools necessary to be fully aligned and engaged.
• Develop and maintain external relationships with Universities, associations and other learning organizations to stay updated on topics pertinent to KDG.
• Manage third-party vendor relationships to ensure the consistency and timeliness of training.
• Align on-boarding training needs as new employees join the organization by having tailored development plans
• Use of data analytics, analyze the effectiveness of training and workshops to employees and develop appropriate modifications
• Provide an overview and documentation on system differences and any new application functionality to appropriate staff members Develop training approach/methodology and material
• Deliver end-user administration training Deliver “Train-the-Trainer” training to training personnel and select end-users Prepare presentations and lead/facilitate training meetings
• Provide support to TWEG OCM and Training Related proposal development
• Manage project training consultants

Skills: Strategic Training Design, Leadership Development, Training Platform Management, Stakeholder Engagement, Vendor Management, Data-Driven Training Analysis, Train-the-Trainer Programs, Project Training Coordination

• Use subject matter expertise, principles of adult learning theory, and workplace experience to meet the objectives of each engagement.
• Prepare training proposals when needed
• Carrying out the training needs assessment for the clients.
• Collaborating with business heads to develop programs to meet the training gaps for different clients
• Design effective training programs, review and propose changes to set training programs
• Developing curriculum, training material, facilitation, and delivery for selected training programs as per the client's company strategy
• Facilitating training on some selected areas
• Review of training policies and conducting on-going research and development for the Learning and Development unit
• Keep attendance and other records related to training
• Conduct evaluations to identify areas of improvement
• Liaise with managers to determine training needs and schedule training sessions
• Plan, organize, coordinate and conduct seminars, workshops, individual training sessions

Skills: Adult Learning Application, Training Needs Analysis, Program Development Collaboration, Training Program Design, Curriculum Development, Training Facilitation, Policy Review and R&D, Training Coordination

• Analyze, design, develop, implement, and evaluate training courses including classroom training, internet-based training, e-mails, newsletters and site visits.
• Formulate teaching outlines and determine instructional methods appropriate for the intended audience.
• Design course materials and other documents such as handouts, manuals, exercises and tests.
• Develop or select teaching aids that will enhance the training materials and overall message.
• Evaluate and report on the effectiveness of training efforts and proactively implement changes
• Develop and coordinate training schedules based on the needs of the production workforce.
• Provide general training assistance by telephone, via e-mail or in person.
• Provides solid, knowledgeable support to management in all training matters to help ensure the company meets its employee development goals and objectives.
• Provides reports and data, performs research, assists with audits and investigations related to training and performance
• Provides support, investigate, troubleshoot, and resolve any issues related to training information, systems, records, etc.,
• Attend training sessions virtually and on-premise
• Set Exams and track results

Skills: Training Course Development, Instructional Design, Training Evaluation, Teaching Aids Selection, Training Coordination, Training Support, Performance Auditing, Exam Management

• Design, develop and implement dynamic and effective learning solutions that are virtual and instructor-lead
• Oversee the company's Leadership Development Program
• Consult with business partners across the organization to define and develop learning strategies and plans to build organizational capabilities
• Leverage training time, people and costs by identifying the most effective learning methods to support training goals
• Ensuring products and solutions developed are delivered in a user-friendly manner and are continuously updated to progress with the organization
• Write and develop user guides, documentation and additional printed materials
• Manage the corporate training budget ensuring that resources support the organization's initiatives
• Maintain accurate training records and generation of training reporting
• Manage deliverables to ensure on-time delivery and on-budget execution
• Provide consistent training for various types of students, ranging from end-users to installers and engineers on the Building Automation System (Hardware, Software, Networking), as well as training on the tools used in conjunction with a control system.
• Includes configuring classroom and conducting post-mortem analysis per class. 
• Sustain existing courses with upgrades in versions, features, and new hardware.

Skills: Learning Solutions Development, Leadership Program Management, Training Strategy Consultation, Efficient Learning Methods, User-Friendly Product Delivery, Documentation Development, Training Budget Management, Training Records Maintenance

• Oversees and facilitates all Collector new hire training programs and activities
• Manages and supervises collectors during new hire training programs, including making recommendations for continued employment based on obtaining minimum skill level
• Identifies and recommend any continuous improvement activities to prepare new hires for the role of a collector including litigation process, computer systems, dialer systems, call techniques, first and second talk-offs, and strategies to improve consumer experience
• Ensures the knowledge transfer and compliance of the Fair Debt Collection Practices Act (FDCPA) and all associated State and Federal laws and regulations
• Manages and delivers training on existing and new client policies, procedures or annual training
• Recommends any modifications/updates to course materials and training guides to meet specific training needs
• Maintains an understanding of new educational and training techniques and methods
• Provide subject matter expertise to assist with the development of new courses and act as liaison between Training and Tech Support to incorporate FAQs from Tech Support into training courses.
• Maintain a course schedule of events aligned with the demand of student/course registration.
• Supervision of workflows and work queues.
• Maintain daily, weekly and monthly production reports.
• Coordinate activities of the department with the Supervisor / Manager to include workflow monitoring, process improvement, training, reporting and special projects

Skills: New Hire Training Management, Collector Supervision, Continuous Improvement Initiatives, FDCPA Compliance Training, Client Policy Training, Training Material Development, Educational Techniques Application, Workflow and Reporting Management

• Manages the training function
• Designs and delivers comprehensive and consistent training programs for new hires.
• Prepares and maintains procedures, products and services and other training manuals.
• From time to time, conduct a needs analysis by conferring with department managers to examining the specific needs with any new or existing staff.
• Works with management to determine training initiatives.
• Responsible for forwarding training communication to employees.
• Establishes measurement criteria to determine results/effectiveness of training.
• Maintains accurate training records including topic, outline, date, attendance, and assignment completion.
• Determines the need for adjustments or changes to a training plan and/or schedule with LMS Learning Management Systems annual curriculum. 
• Monitors course completion reports throughout the year and introduces new courses
• Coordinates with managers and employees to achieve full participation in optional and required training through proper communication channels.
• Design training-related documents, materials, and presentations.
• Works with and assists outside training vendors

Skills: Training Program Management, New Hire Training Design, Training Manual Preparation, Needs Analysis, Training Initiative Coordination, Training Communication, Training Effectiveness Measurement, Training Records Management

• Conduct pre-process training & track relevant accesses for new hires
• Monitor employee productivity and quality, and provide training
• Plan and hold coaching and feedback sessions with employees
• Ensure the new hires adhere to compliance courses before move to process training
• Create and manage training-related reports, matrix and database
• Refine the pre-processed content to suit business needs
• Work with Subject Matter Experts to consistently improve new employee training material and procedures
• Validating and updating course content, preparing training materials, and facilitating training sessions
• Actively engage in formatting process-related documents such as SOP’s, Training Manuals and Job-aids to adhere corporate branding compliance
• Evaluate and measure training activities, and effectiveness and publish reports periodically
• Communicate with internal clients and manage and negotiate challenges and conflict

Skills: Pre-Process Training Management, Employee Productivity Monitoring, Coaching and Feedback Sessions, Compliance Training Adherence, Training Report Management, Training Content Refinement, Course Content Validation, Internal Client Communication

• Conducts all local/regional training for sales personnel under the direction of the Corporate Training Manager and the Executive Director
• Analyze training needs to develop new training programs or modify and improve existing programs
• Accommodate different learning styles such as lectures, hands-on, activities, role plays, etc
• Delivery, review, and maintenance of training programs or training curricula to ensure the training needs of the organization are met
• Develop strong relationships with local staff, including management, and serve as the Subject Matter Expert, providing necessary product-related support.
• Stay up to date on any new products or services offered
• Participate in Special Projects by Executive Director and/or Manager.
• Communicate, collaborate, and contribute to other Corporate Trainers
• Lead, coach, motivate and develop reviewers to deliver high quality reports to clients and to achieve or exceed set operational targets.
• Train and mentor new employees
• Monitor and evaluate staff performance, attendance and also generate reports as necessary.
• Provide resolutions to complex escalated queries and complaints from external and internal customers.
• Ability to communicate effectively (both verbal and written communication) with multiple internal and external stakeholders.

Skills: Sales Training Facilitation, Training Needs Analysis, Learning Style Accommodation, Training Program Delivery, Product Knowledge Expertise, New Employee Mentoring, Performance Monitoring and Reporting, Stakeholder Communication

• Ability to conduct new hire and continuous employee product training for all pr. business digital marketing products, CRM, and other related company platforms.
• Ability to liaise with managers to determine training needs and schedule training sessions
• Ability to utilize a variety of techniques, concepts and development and delivery of training programs and strategies
• Ability to create guides, tutorials, training decks, PowerPoint presentations
• Ability to identify the learning needs of call center agents to address training needs based on current activities that may impact the call center.
• Understand how adults learn, and proactively create effective training for adult learners.
• Ability to evaluate the training program to ensure it is aligned with the contract requirements and that all contract requirements for training are being carried out.
• Ability to develop curriculum and design training courses
• Ability to participate in the continued evaluation of corporate training needs
• Experience in monitoring systems to ensure that all employees are performing job responsibilities according to training.

Qualifications: BA in Human Resource Management with 5 years of Experience

• Experience with Call Center corporate training
• Ability to build training decks and slideshow/video presentations in an office setting
• Experience with classroom & OJT training for 5-15 employees simultaneously
• Experience with CRM training (Salesforce is HIGHLY preferred)
• Knowledge of Web, SEO, Directories, Paid Search, and other Digital Marketing services is highly preferred.
• Experience with CRM, Ooma, Microsoft teams, zoom and/or other corporate-level software or platforms
• Ability to create employee engagement and active participation
• Experience successfully evaluating employee progress and training success
• Ability to perform in a complex work environment with a rapid pace of changes to materials and system changes.
• Extraordinary team and interdepartmental collaboration
• Interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.

Qualifications: BS in Business Administration with 6 years of Experience

• Knowledge of training methodologies and adult learners 
• Experience in corporate training or adult learning
• Proven history of teamwork and collaboration
• Ability to contribute to team in a meaningful, positive way
• Strong presentation and public speaking skills
• Exceptional verbal and written skills
• Adaptable and flexible and comfortable with rapid change
• Organizational skills, attention to detail, time management, strategic thinking, and analysis skills.
• Proficient in both Apple and PC platforms, MS Office suite
• Experience in developing and delivering classroom, instruction, and OJT for corporate office employees
• Experience with inside Sales and Customer Service training

Qualifications: BA in Organizational Development with 4 years of Experience

• Excellent written and verbal communication skills including annunciation of words on a phone and use of professional business language
• General knowledge of the IT industry and products
• Superior interpersonal skills and a high level of integrity
• Daily time management and the ability to work independently
• Ability to translate conceptual thoughts to functional tasks
• Positive attitude and ‘get it done’ mentality toward clients and coworkers
• Ability to apply structure and organization and program/project management methodologies to communicate clearly to executives and employees
• Experience using software such as Adobe Captivate, Articulate Storyline, Kahoot, and/or Mentimeter
• Experience working in training or a position of primary training
• Experience with Google Green Belt certified/ any Google certification 

Qualifications: BS in Psychology with 3 years of Experience

• Experience in the training industry or education sector (preferably with adult learners)
• Good track record with training and facilitating small groups (<10) and up to large classes (30-40 participants per class)
• Project Management experience in previous employment, including working in a team. 
• Experience in teaching any soft skills, entrepreneurial or social innovation frameworks (please share details, we’d love to hear them)
• Interest in the social sector and social/environmental issues
• Experienced in delivering effective sales training curricula
• English fluency and Additional languages
• Google AdWords certification or strong working experience with it
• Experience with Digital Marketing or online advertising Eg Facebook marketing, Pinterest marketing etc
• Experience specific functional area (Claims, Underwriting, etc.)

Qualifications: BA in Education with 4 years of Experience

• Impressive communication, presentation, and interpersonal skills.
• Experience in a teaching/presentation position.
• Knowledge of the latest corporate training techniques.
• Excellent time management and organizational skills.
• Knowledge of TTT Certified
• Added value if having working experience in the E&E industry
• Experience coaching, training and leading people
• Strong writing and PC skills.
• Good working knowledge of MD Workers’ Comp Law relative to functional area.
• Ability to manage multiple priorities.
• Ability to work as a member of a team.

Qualifications: BS in Communications with 3 years of Experience

• Exceptional presentation and public speaking skills with experience presenting to large groups
• Exceptional communication skills, both written and verbal
• Innovative & creative when designing, planning, and executing training
• Strong problem-solving, organizational, and time-management skills
• Passionate about SHI’s success and employee development
• Strong analytical skills to evaluate training needs, as well as the effectiveness of training programs
• Deep knowledge and understanding of SHI’s business and the IT industry
• Ability to mentor and motivate others
• Passionate about self-development and constantly seeking learning opportunities to apply to work and SHI’s offerings
• Advanced knowledge of Microsoft Office 365 apps – Excel, Word, PowerPoint, Teams, One Note – as well as internal SHI business applications.

Qualifications: BA in Training and Development with 4 years of Experience

• Familiar with adult learning theory and instructional design
• Proven ability to adapt training curriculum based on associates’ needs
• Knowledge of virtual classroom training methods
• Ability to facilitate training using multiple delivery methods (in-person and virtual) using a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, or lectures
• Excellent organizational skills
• Excellent verbal and written communication skills
• Ability to work effectively in a fast-paced environment
• Ability to work well independently and within a team setting
• Flexible enough to thrive in a continually changing environment
• Possess creativity and the ability to think outside the box

Qualifications: BS in Industrial/Organizational Psychology with 5 years of Experience

• Understanding of effective teaching methodologies and tools
• Willingness to keep abreast of new techniques, programs, strategies in corporate training
• Proficient in MS Office, Google Drive
• Train using all learning modalities and strategies for adult learners
• Strong communication and grammar skills
• Organizational and time management abilities
• Experience using an LMS (specifically Litmos by SAP)
• Experience with Captivate and Camtasia
• Experience with franchise systems 

Qualifications: BA in Adult Education with 3 years of Experience

• Successful completion of  train-the-trainer course or certification course
• Familiarity or experience with learning management systems, training software (e.g., Captivate, WalkMe, Snagit), authoring tools and Microsoft Office
• Activity creation and classroom facilitation
• Strong verbal and written communication
• Self-motivated with a strong work ethic
• Comfortable in a fast-moving environment
• Ability to multitask and adapt
• Proficient PC skills (specifically Microsoft Word and PowerPoint)
• Experience with Microsoft Teams and WebEx
• Previous retail banking experience preferred

Qualifications: BS in Corporate Training with 4 years of Experience