WHAT DOES A CORPORATE TRAINER DO?
Published: August 26, 2024 - The Corporate Trainer delivers targeted training programs to sales and call center personnel, employing a variety of methodologies such as group lectures, role plays, and computer-based simulations to cater to adult learning preferences. This position collaborates with university and business leaders to identify training needs, ensuring course content and methodologies align with organizational goals and address performance gaps. This role develops new training materials, measures program effectiveness, and provides individualized feedback and coaching to enhance professional growth and improve training outcomes.
A Review of Professional Skills and Functions for Corporate Trainer
1. Corporate Trainer Duties
- Corporate Training Development: Work in conjunction with leadership to develop a corporate training objective, timeline, and delivery plan.
- Training Needs Identification: Collaborate with leaders to identify job or area training needs.
- Training Material Coordination: Coordinate the development of training materials, user manuals, and other dynamic and interactive learning solutions.
- Resource Networking: Develop a network of resources and training solutions.
- Workshop Logistics Management: Plan, manage, and coordinate workshop training logistics, facilitate blended training workshops (in-person and virtual).
- LMS Administration: Serve as the LMS Administrator by setting up courses, sessions, and new users in the LMS, including retrieving reports as well as leading users and content audits.
- Documentation Coordination: Assist with company documentation efforts, including enhancing and coordinating efforts to maintain the company knowledge base, establishing, and implementing the process for content gathering and publishing.
- Presentation Preparation: Prepare presentations, decks, spreadsheet analyses, and other documents to present new concepts and findings.
- Learning & Development Support: Assist HR Director with other Learning & Organizational Development projects and activities such as onboarding redesign projects and strategic planning sessions.
- Project Status Tracking: Track and report project statuses via established dashboard tools.
2. Corporate Trainer Details
- Training Program Delivery: Delivers training programs to new and tenured sales and call center staff.
- Training Methodology Identification: Identifies appropriate training methodologies based on adult learning styles.
- Training Methodologies Implementation: Training methodologies may include group lectures, role play, simulation exercises, self-study, on-the-job training, computer-based, etc.
- Training Needs Assessment: Works with University and business leadership to identify training needs and ensure course content, training methodologies, and training materials meet those needs.
- Learning Outcome Improvement: Works with other performance consultants and/or University leadership to continually address gaps between learning objectives and learning outcomes.
- Training Content Adaptation: Adapts training content to meet the needs of assigned client classes and/or to improve the quality of existing content.
- Training Content Development: Develops new training content based on business needs.
- Training Effectiveness Measurement: Administers tools to measure the effectiveness of training programs.
- Training Program Improvement: Makes recommendations based on these measurements to improve the quality of training programs.
- Feedback and Coaching: Provides feedback and coaching to the audience in one-on-one and group settings.
- Individual Development Planning: Creates individual development plans based on feedback.
3. Corporate Trainer Responsibilities
- Essential Duties And Responsibilities/ Corporate Trainer
- Service Department Training: Conduct company-wide training for the service department, utilizing best practices specific to the company industry.
- Training Needs Identification: Collaborate with management to identify training needs pertaining to the service department of the company.
- Onboarding Support: Provide coaching and support to new employees during the onboarding process.
- Training Session Scheduling: Schedule appropriate training sessions and track training completion and compliance.
- Training Delivery: Lead seminars, workshops, individual training sessions through webinar, recorded video, and live in-person methods.
- Training Material Preparation: Prepare and update hard copy training materials such as module summaries, videos, and presentations.
- Employee Engagement: Partner with human resources and marketing to maximize employee engagement and participation in training programs.
- Technical Training Delivery: Deliver technical training content and a basic understanding of assigned subject(s) by following course syllabus with little to no deviation.
- Client Support and Training: Participate in on-site and virtual client support and training.
- Trainer Support: Accompany/support higher-level trainer/manager.
4. Corporate Trainer Job Summary
- Employee Training Programs: Conduct training programs for administration, middle management, and frontline employees.
- Teaching Techniques Application: Keep up with and apply the latest teaching techniques to a corporate training environment.
- Training Program Engagement: Work to keep training programs vibrant and entertaining in order to engage employees and trainees.
- Training Methodologies Utilization: Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices.
- Compliance Assurance: Ensure that all training materials and programs are compliant with laws and regulations governing the industry.
- Remote Training Delivery: Provide online and conference call training sessions for offsite employees.
- Learning Environment Management: Create and maintain a positive and professional learning environment.
- Trainee Motivation: Deliver, project, and motivate trainees through effective training methodologies in both group and individual classroom dynamics.
- Training Program Management: Manage the design, delivery, and continuous improvement of training programs as well as ongoing learning opportunities across the organization.
- Training Needs Assessment: Conduct specific training needs assessments to support the design, development, and delivery of corporate training programs and strategies.
- Training Effectiveness Monitoring: Monitor and measure the effectiveness of all training programs.
- Department Collaboration: Partner with individual departments to outline deliverables, expectations, and risks, including specific training needs for staff.
5. Corporate Trainer Accountabilities
- Training Results Tracking/Reporting: Tracking/reporting on training results.
- Learning and Development Implementation: Development and implementation of learning and development interventions and organization change strategies utilizing performance consulting skills in support of strategic plan and key initiatives.
- Team Collaboration: Works with teams, departments, functions, and the entire organization.
- Leadership Training Delivery: Delivers leadership training within the organization.
- Train-the-Trainer Coaching: Provide train-the-trainer coaching to improve all training delivery.
- Learning Strategy Revamp: Revamp the entire learning and development strategy to align with culture initiative.
- Learning and Development Framework: Responsible for creating a Learning and Development framework that addresses the company’s training/development needs.
- Learner Engagement Techniques: Develop techniques that maximize learner participation, comprehension, and application of the material.
- Leadership Development Coaching: Identifies development opportunities and coaches company leaders in order to increase managerial and leadership effectiveness.
6. Corporate Trainer Functions
- Leadership Talent Development: Continually builds bench-strength of leadership talent at all levels by determining needs through bench-strength assessment and individual development plans.
- Leadership Development Strategy: Partners with senior leaders to design and implement leadership and high-potential development strategies.
- LMS Management: Leads the development and management of the Learning Management System (LMS). Configures and administers the LMS, including course installation, monitoring compliance courses, reporting, and maintenance.
- Training Strategy for Remote Agents: Creates and implements a training strategy for the Work At Home Agent program.
- Vendor Selection and Recommendation: Leads the recommendation of vendor services, products, and training materials.
- Compliance Assurance: Responsible for ensuring compliance with all applicable laws and regulations.
- Compliance Responsibilities: Performs all job duties in a compliant manner and reports any known compliance issues to management.
- HIPAA Compliance in Training: Fulfills all compliance responsibilities related to the position, including following all HIPAA guidelines when training.
- Skill and Performance Improvement: Works with leaders to improve individual and/or group skills and performance.
- Organizational Change Facilitation: Facilitates organizational changes, working with recently promoted executives or managers to help them adapt to roles effectively.
- Development Strategy Collaboration: Meets with leaders, clarifies specific objectives, and develops strategies that will help leaders achieve developmental goals.
- Leadership Coaching: Provides prompts to leaders to encourage different perspectives and strategies in dealing with specific issues.
7. Corporate Trainer Job Description
- Onboarding and Ongoing Training: Onboarding and ongoing training to multiple roles/departments in a rapidly changing environment.
- End-User Training Strategy: Assess, plan, and implement end-user training strategies for AAC staff, including the coordination of training spaces to ensure suitable learning environments.
- New Employee Mentorship: Support and mentor new employees.
- Attendance and Record Keeping: Keep attendance and other records.
- Session Feedback Collection: Collects feedback on sessions from attendees to use for future improvements to content and presentation.
- Performance Monitoring: Monitor employee performance and response to training.
- Business Operations Alignment: Work with multiple lines of business and develop familiarity with AAC business operations, priorities, and initiatives to align training.
- Product and Service Knowledge: Learn and explain all aspects of AAC’s products and services, including soft skills techniques, best practices, AAC Treatment Facilities, Salesforce, EHR, policies and procedures, insurance, and compliance.
- Training Needs Troubleshooting: Proactively troubleshoot training needs and identify opportunities for improved business processes.
- Train-the-Trainer Sessions: Conduct Train-the-Trainer sessions to prepare other trainers for delivery and conduct training pilots to obtain stakeholder/SME approvals.
- Training Budget Management: Manage training budgets.
- Instructional Design Collaboration: Collaborate with a team of Instructional Designers on assigned projects and entry-level instructional design requests, including the development of training job aids/resources, curriculum, workshops, and computer-based training (from concept through implementation).
- Technical Training Communication: Work closely with the IT team to implement software/training resources and effectively communicate technical information to non-technical audiences (entry-level up to executive-level employees).
8. Corporate Trainer Overview
- Training Needs Identification: Identify training & development needs within the organization through job analysis & regular consultation with business managers, human resources & the CEO.
- Training Program Design: Design & expand training & development programs based on the needs of the organization & individuals, and devise individual learning plans.
- Program Development: Able to work mostly individually or in a team (rarely) to produce programs that are satisfactory to all relevant parties in an organization, such as Process Trainers, Supervisors, Leads, Line Managers, & Senior Managers.
- Induction Program Development: Develop effective induction programs & give inductions.
- Trainee Progress Monitoring: Monitor & review the progress of trainees through discussions with Managers & employees.
- Program Revision: Amend & revise programs as necessary to adapt to changes occurring in the work environment & stay updated with developments in training by attending relevant courses, researching new technologies & methodologies in workplace learning, and presenting this research.
- Training Problem Solving: Help line managers & trainers solve specific training problems, either on a one-to-one basis or in groups.
- E-Learning Techniques: Have an understanding of e-learning techniques & where relevant, be involved in the creation &/or delivery of e-learning packages.
- Management Training Delivery: Conduct training programs for administration & middle/senior management.
- Training Program Engagement: Work to keep training programs vibrant & entertaining in order to engage employees & trainees.
- Remote Training Delivery: Provide online & conference call training sessions for offsite employees.
- Job Requirement Consultation: Interact with upper management & board of directors to determine the specific requirements in each job description.
9. Corporate Trainer Details and Accountabilities
- Monitoring Strategy Creation: Creates monitoring strategies to ensure that employees are performing job duties according to training.
- Job Performance Evaluation: Develops reports & evaluates job performance of all personnel, including members of the management team.
- Ongoing Leadership Assessment: Conducts ongoing assessments with assigned leaders.
- Leadership Development Program Support: Supports the creation, monitoring, and evaluation of a Leadership Development Program.
- Consultative Learning Program Development: Provides consultative services in the development, execution, and facilitation of various learning programs and initiatives to strengthen and develop the skills of all employees.
- Engaging Learning Experience Delivery: Provides an engaging learning experience that helps build high-performing resources across the business to achieve key talent and business goals.
- Training Program Execution: Plans, develops, and executes training programs.
- Training Program Testing: Tests new training programs.
- New Employee Training: Ensures that all new employees are trained on all corporate tools.
- Learning Program Monitoring: Monitors various learning programs for continuous improvement.
10. Corporate Trainer Tasks
- Internal Training Design and Delivery: Design, deliver, and evaluate internal training including Induction and Product Knowledge, encouraging individuals to learn.
- Contact Center Training Development: Design contact center training courses and programs that support the agreed business objectives of the client projects on which you work.
- Training Plan Development Support: Assist the Team Managers in the development of training and development plan outputs.
- Training Solutions Innovation: Regularly liaise with senior training personnel on new ways of delivering solutions and introducing best practice training initiatives to Operations.
- Key Relationship Building: Build and maintain key relationships within the business to enhance training and development opportunities within the operation.
- Training Needs Analysis: Work closely with the Team Managers to carry out a training needs analysis with the advisor team, identifying development plans that improve advisor knowledge and performance.
- Front-Line Management Coaching: Support the ongoing development and coaching of the front-line management team in line with individual needs.
- Advisor Performance Assessment: Assess the Advisor's performance on the job, identifying training requirements and reporting appropriately to Line Management.
- Job Knowledge Update: Update job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.