Job Summary:

• Conduct in-person and remote training programs focused on the individual, team, and group dynamics
• Develop training initiatives and strategies to improve organizational performance
• Maintain training checklists and records
• Conduct new hire orientation sessions
• Survey employees and managers to determine training needs and desired results
• Partners with inside sales leadership to identify and develop training solutions to solve business issues
• Participates in the development and evaluation of training metrics and measurement components
• Conducts and facilitates general and specific training programs for organization employees and/or external customers
• Assists with creating instructor/training materials including course outlines, background material, instructional materials, and training aids
• Keeps records, gathers and analyzes information from evaluations
• Measures results against business objectives

Skills on Resume: 

• Training Program Development (Hard Skills)
• Organizational Performance Improvement (Soft Skills)
• Training Records Management (Hard Skills)
• New Hire Orientation (Soft Skills)
• Training Needs Analysis (Hard Skills)
• Training Solutions Design (Soft Skills)
• Training Metrics Evaluation (Hard Skills)
• Instructional Material Design (Hard Skills)

Job Summary:

• Meet with a variety of company personnel to develop training content
• Modify existing training resources identified by the training committee
• Plan, organize, develop, document, and implement training activities including virtual learning, classroom learning, and on-the-job training
• Create interactive, multimedia presentations using software such as MS Office and our company’s learning management system
• Evaluate training effectiveness by monitoring participation and performance
• Create and conduct follow-up training
• Facilitate and conduct Department Training for new sales hires.
• Foster a positive, practical, and effective onboarding process for new hires
• Responsible for performance and classroom management
• Create and conduct on-going/recurrent on-the-job training programs to meet the Freedom Financial Network cultural values and operational business needs
• Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum learning effectiveness
• Collaborate with business stakeholders and QA Team and existing subject matter experts to ensure training is up-to-date

Skills on Resume: 

• Training Content Development (Hard Skills)
• Training Resource Modification (Hard Skills)
• Training Program Implementation (Hard Skills)
• Multimedia Presentation Creation (Hard Skills)
• Training Effectiveness Evaluation (Hard Skills)
• Follow-Up Training Conducting (Soft Skills)
• New Hire Onboarding (Soft Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary:

• Prepare supporting material, the room (reservation & ensure functioning) as well as all the documents/equipment necessary for the training session
• Complete the administrative tasks and training documents
• Validate the correct completion of the documents and transmission /archiving for the project
• Measure the effectiveness of the training
• Identify training needs and suggest actions accordingly
• Work with performance coaches/managers to accompany underperforming employees
• Plan training actions, according to production demands, and enforce it
• Make sure the training actions are well-guided and the procedures respected
• Ensure that the training actions are performed according to the obligations enforced by the branch
• Deliver the training actions while making sure the production constraints and the quality requirements are respected
• Ensure the tutoring and the monitoring of the self-delivered training
• Ensure training follow-up, by explicit demand of the team leader or project manager, and identify the difficulties of trainees, in order to suggest complementary training actions

Skills on Resume: 

• Training Material Preparation (Hard Skills)
• Training Documentation Management (Hard Skills)
• Training Effectiveness Measurement (Hard Skills)
• Training Needs Identification (Soft Skills)
• Collaborative Performance Support (Soft Skills)
• Training Planning and Enforcement (Hard Skills)
• Training Delivery and Monitoring (Hard Skills)
• Follow-Up and Adjustment (Soft Skills)

Job Summary:

• Designs, writes, and delivers employee training programs that supports the Bank's culture and strategic goals.
• Maintains and updates training materials to reflect current products, policies, procedures, and programs
• Creates training standards and monitors training budget.
• Manages and maintains the Learning Management System, including ensuring all employee records and transcripts are kept up to date, providing appropriate reporting to department heads, and monitor required compliance courses.
• Assists management in designing and conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed. 
• Partner with internal stakeholders and liaise with experts regarding instructional design and recommend solutions for learning opportunities for all staff.
• Assists with developing and implementing onboarding program.
• Reviews and evaluates existing training programs, updates and assists in creating annual training schedule.
• Conduct, facilitate training and material (Hard & Soft Skills) for all CS, Telemarketing, Desk Collection & KYC Agent
• Create and update training material (Hard & soft skills, script, wording, guideline, flow) for CS, Telemarketing, Desk Collection & KYC Agent
• Doing refreshment training and socialization any kind of things for all CS, Telemarketing, Desk Collection & KYC Agent
• Prepare and distribute Quiz regular basis by collaborate with QA/QC Team and provide reporting of the result

Skills on Resume: 

• Training Program Design (Hard Skills)
• Learning Management System Maintenance (Hard Skills)
• Training Needs Analysis (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Onboarding Program Development (Hard Skills)
• Training Program Evaluation (Hard Skills)
• Training Delivery and Facilitation (Soft Skills)
• Training Material Development (Hard Skills)

Job Summary:

• Coordinate planning, developing, and/or delivering training content and material to employees.
• Develop a framework for training and coaching strategies to help improve the technical and soft skills of staff.
• Execute, organize, and deliver specific training modules, lunch & learns, programs, or courses to meet Company goals, initiatives and objectives.
• Responsible for keeping training needs and material updated through the use of our internal Learning Management System (LMS) within our company-wide intranet (MangoApps).
• Manage the Corporate training calendar and keep the Company organized to deliver routine and non-routine training.
• Continuously improve and identify compliance and safety training programs and requirements.
• Constantly evaluate the training programs to ensure team members have a thorough knowledge of the procedures, programs, and policies, as well as a complete understanding of job responsibilities.
• Construct and communicate all training documentation, including training agenda, training reports with class attendance and training issues, training recaps, and other training communication.
• Responsible for maintaining a current digital and hard copy of all training programs, and other materials for in-house training.
• Work with the CPO on additional Human Resources objectives and initiatives.
• Maintain accurate records on training and development of employees.

Skills on Resume: 

• Training Development (Hard Skills)
• LMS Proficiency (Hard Skills)
• Program Delivery (Soft Skills)
• Compliance Training (Hard Skills)
• Performance Evaluation (Soft Skills)
• Documentation Management (Hard Skills)
• HR Collaboration (Soft Skills)
• Record Keeping (Hard Skills)

Job Summary:

• Employs established and effective training methods, techniques and ideas to present concepts to trainees and ensure understanding
• Develops supervisory, management and employee training course work
• Facilitates detailed week-long New Hire Training program
• Schedules and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists
• Develops new training curriculum to assist HR Management in meeting organizational goals
• Modifies current training programs based on organizational requirements
• Develops training materials and training manuals
• Provides performance evaluations for all training session participants
• Processes registration for attendance at outside seminars
• Tracks training class attendance and reports specifics
• Manages online training programs to ensure compliance

Skills on Resume: 

• Training Methodologies (Hard Skills)
• Course Development (Hard Skills)
• Program Facilitation (Soft Skills)
• Event Coordination (Soft Skills)
• Curriculum Design (Hard Skills)
• Program Modification (Hard Skills)
• Material Creation (Hard Skills)
• Compliance Management (Hard Skills)

Job Summary:

• Uphold and impart company values, ethics and principles to all levels of employees and management.
• Manage, organize and grow Cowan Training LMS and increase employee utilization and awareness.
• Manage all new trainees and ensure all KPI’s are achieved through all aspects of training period.
• Meet required shadowing time with Operations to observe and document the Ops and Sales team’s usage of SOPs, resources, technology and applications.
• Analyze TMW-generated system documentation and identify opportunities to better use the software.
• Work with various managers to assist in process engineering, documentation and mapping
• Train and re-train team members on the correct usage, rules and procedures of all applications
• Update, create, polish and manage all training manuals, presentations and documentation in and out of the LMS.
• Hold training sessions in a formal classroom environment with current employees to introduce new business processes and process improvements
• Research current issues, laws and procedures in the transportation industry as directed by management.
• Manage the rotational trainee program and ensure all trainees are challenged, engaged and thoroughly trained.

Skills on Resume: 

• Ethical Leadership (Soft Skills)
• LMS Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Process Analysis (Hard Skills)
• Process Engineering Support (Hard Skills)
• Software Training (Hard Skills)
• Training Material Development (Hard Skills)
• Industry Research (Hard Skills)

Job Summary:

• Develop, train and mentor individuals to exceed the required performance standards on a local, national and international scale.
• Assess training needs through the teams to help them maintain or improve job skills and effectiveness.
• Assist in developing, creating and implementing quality processes and procedures as well as making recommendations for enhancements to training materials and/or software.
• Present information using a variety of instructional techniques and formats, such as role-playing, simulations, team exercises, group discussions
• Provide regular one on one coaching and development for the members and team leads to provide constructive feedback on calls, emails and live chats.
• Complete quality control checks on operations processes and procedures.
• Identify knowledge gaps within teams and deliver training to improve service.
• Provide actionable data to Team Leaders and the management team.
• Coordinates and facilitates calibration sessions for contact centre team leaders.
• Assist with safety and quality processes, training, and policies.
• Process improvement techniques and implementation through the use of training and development methods.
• Maintains departmental standards and objectives.
• Maintain and update training course offerings, menu, recordings, and/or modules in an online repository such as HZ intranet.

Skills on Resume: 

• Performance Coaching (Soft Skills)
• Training Needs Analysis (Hard Skills)
• Process Development (Hard Skills)
• Instructional Design (Hard Skills)
• Quality Assurance (Hard Skills)
• Data Analysis (Hard Skills)
• Calibration Facilitation (Soft Skills)
• Content Management (Hard Skills)

Job Summary:

• Create and implement improvement plan based on the Quality result and Customer Dissatisfied by collaborate and coordinating with all CS, Telemarketing, Desk Collection & KYC TL & Quality team
• Identify TNA or the weak point for every individual all CS, Telemarketing, Desk Collection & KYC Agent and improve it
• Review, Change and update the Knowledge base regular basis or any kind of information source which related to all CS, Telemarketing, Desk Collection & KYC Agent
• Attending for calibration with stakeholder
• Set-up and execute in-store marketing campaigns
• Work closely with the sales team on program development and implementation
• Utilize strong leadership skills to build a high performance, cross-functional team environment
• Coach, train, and develop others for the overall success of the team
• Keep up to date with client promotions
• Manage customer acquisition and retention by effectively training team members to represent our client compliantly in-store.
• Handles registering new employees for required training and creating LMS record.
• Handles training administrative duties for terminating employees

Skills on Resume: 

• Process Improvement (Hard Skills)
• Training Needs Assessment (Hard Skills)
• Knowledge Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Campaign Management (Hard Skills)
• Cross-functional Leadership (Soft Skills)
• Coaching and Development (Soft Skills)
• LMS Administration (Hard Skills)

Job Summary:

• Delivers training programs and workshops via classroom, video conference, WebEx, and one on one. 
• Manages the training class through effective facilitation processes that enable efficient delivery of curriculum and a training environment conducive to learning.
• Delivers consistent training by using up-to-date knowledge and skills associated with the content being delivered and often acts as a subject matter expert in the technical/functional area of the content.
• Confers with management, supervisors and employees to gain knowledge of work situations requiring training to better understand changes in policies, procedures, regulations, business initiatives and technologies
• Develop working relationships with subject matter experts to ensure current knowledge of the ANB Banks' culture, policies, procedures and
• Conducts formal and informal training needs analysis with user areas to define requirements as well as identify problems and recommend solutions.
• Maintains current knowledge and consistent compliance with all bank policies and procedures including those related to the Bank Secrecy Act (BSA), Regulation CC and fraud risk prevention and incorporates the same in training sessions and materials.
• Ensures that training is an ongoing process with regular follow-up to reinforce training objectives
• Tests trainees to measure progress and to evaluate the effectiveness of training.
• Under guidance from the Training and Development Manager reports on the progress of employees to supervisors during training periods.
• Assists Instructional Designer in creating quality training programs and supporting documentation including PowerPoint presentations, course manuals, pre and post-training projects, tests and handouts.
• May occasionally create e-learning courses by Training and Development Manager.

Skills on Resume: 

• Training Delivery (Hard Skills)
• Curriculum Facilitation (Soft Skills)
• Subject Matter Expertise (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Training Needs Analysis (Hard Skills)
• Compliance Knowledge (Hard Skills)
• Training Evaluation (Hard Skills)
• e-Learning Development (Hard Skills)

Job Summary:

• Develop training modules for all departments, including attorneys and support staff
• Conduct onboarding training for all new team members
• Retrain current team members as new policies/procedures are developed
• Collaborate with management team to identify firmwide and department training needs
• Create hard-copy training materials including process outlines, flow charts, assessment testing and scripts
• Present training plan and materials to upper-level management
• Develop and monitor systems to ensure the effectiveness of and compliance with processes
• Ensures announcement emails are sent for training courses.
• Ensures attendees receive reminder emails for upcoming training courses to include appropriate training material.
• Prepares local training hub for training courses and ensures that equipment is in working order for training courses.

Skills on Resume: 

• Module Development (Hard Skills)
• Onboarding Training (Soft Skills)
• Policy Retraining (Soft Skills)
• Needs Analysis (Hard Skills)
• Material Creation (Hard Skills)
• Presentation Skills (Soft Skills)
• Compliance Monitoring (Hard Skills)
• Event Coordination (Soft Skills)

Job Summary:

• Provide brief orientation for experienced New Hires to assist with onboarding
• Provide in-depth training to New Hires in the Agency Staffing industry
• Create Training/Orientation Content
• Create training program based on experience and industry best practices
• Provide on-going analysis of current trainees’ progress during the program
• Facilitate high-quality training programs and solutions by utilizing varying training methods and techniques and teach multiple curricula across a variety of business units
• Stay updated on any changes in policies and procedures and ensure all training materials are updated
• Work with management team and associates within area of responsibility to ensure all training needs are met
• Provide feedback on associate’s skill level while attending class along with any needs for improvement
• Develop and maintain constructive working relationships with stakeholders, such as Human Resources partners, department leaders, and subject-matter experts
• Manage the information placed into LMS regarding the classes being conducted

Skills on Resume: 

• Onboarding Support (Soft Skills)
• Industry-Specific Training (Hard Skills)
• Content Development (Hard Skills)
• Training Program Design (Hard Skills)
• Progress Evaluation (Soft Skills)
• Training Facilitation (Soft Skills)
• Policy Update Awareness (Hard Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary:

• Coordinate, contract and manage the training budget company-wide.
• Develop training materials, including PowerPoint, testing materials, interactive assessments, and training documentation processes.
• Research learning and training strategies through training publications, professional organizations, and the Internet to continuously improve training quality.
• Deliver training using various methods that include collaboration tools, eLearning development software and delivery platforms, and on-site delivery.
• Maintain knowledge of all current software and web base CRM systems.
• Manage all training courses and pathways including e-training.
• Develop assessments (with the assistance of SMEs) for continued learning and pathways to progress.
• Track employee progress, course completion, and certification
• Manage records of certifications.
• Notify employees of upcoming training sessions for role and compliance and ensure course completion.
• Implement and train employees on custom training software.
• Foster greater understanding of services provided by developing user guides and PowerPoint presentations for employees.

Skills on Resume: 

• Budget Management (Hard Skills)
• Material Development (Hard Skills)
• Training Research (Hard Skills)
• Multimodal Delivery (Hard Skills)
• CRM Proficiency (Hard Skills)
• Course Management (Hard Skills)
• Progress Tracking (Hard Skills)
• Software Training (Hard Skills)

Job Summary:

• Consult with internal business partners to build customized training and development solutions.
• Evaluate the effectiveness of ongoing training.
• Research, audit, evaluate, and negotiate with vendors on prospective training solutions.
• Develop proposals and conduct cost-benefit analysis on in-house vs. outsourced development options.
• Provide individual coaching to employees on professional development.
• Apply lean thinking and tools to identify and eliminate waste in all areas of the position.
• Conduct train-the-trainer sessions adequately preparing the GMs to expound upon step-by-step processes for new hires.
• Test eLearning courses and report defects/issues/gaps.
• Create eLearning programs to support professional learning, new hire orientation, and growth into new roles.
• Coach individual team members in development when needed and retain documentation and progress of such.
• Monthly reporting to the Executive Team regarding overall progress, individual progress, pain points, and alignment for individuals to progress.
• Oversee Mentor Program
• Embrace a unified, supportive culture, and actively show authentic care for employees.

Skills on Resume: 

• Training Consultation (Soft Skills)
• Training Evaluation (Hard Skills)
• Vendor Negotiation (Soft Skills)
• Cost-Benefit Analysis (Hard Skills)
• Professional Coaching (Soft Skills)
• Lean Process Implementation (Hard Skills)
• Train-the-Trainer Facilitation (Soft Skills)
• eLearning Development (Hard Skills)

Job Summary:

• Creating and delivering training programs on the CRM (specifically) and other in-house tools.
• Delivering high-quality training as per the organizational needs ensuring content delivery addresses individual learning styles, in a large group setting.
• Contribute to the development, evaluation, and improvement of training programs, materials, and related services, to meet trainee needs.
• Helps identify and select appropriate instructional methods to accelerate learning such as individual training, group instruction, self-study, demonstrations, simulation exercises, role play and computer-based training.
• Plan, prepare, and deliver high-quality training that meets the needs of different customer groups considering individual learning styles.
• Tracks participant's attendance and compiles reports for senior management
• Ensure new hires are well-trained and able to demonstrate compelling abilities upon completion of the training sessions.
• Partners with Business Units and Training leadership to identify training needs and individual/group performance gaps that need training and performance intervention.
• Implement and lead training initiatives and work-streams related to a custom software implementation
• Support communications and training engagement delivery
• Develop deliverables that align with project strategies and plans including stakeholder assessment, training readiness, and end-user training
• Provide knowledge transfer activities to client end-users and system administrators

Skills on Resume: 

• CRM Training (Hard Skills)
• Instructional Design (Hard Skills)
• Training Delivery (Soft Skills)
• Learning Methodologies (Hard Skills)
• Program Evaluation (Hard Skills)
• Attendance Tracking (Hard Skills)
• Needs Assessment (Hard Skills)
• Knowledge Transfer (Soft Skills)

Job Summary:

• Conducts training programs for administration, middle management and front-line employees.
• Works with management to schedule training programs for all staff.
• Responsible for preparing and following a training calendar covering all divisions/departments in the Group.
• Keeps up with and applies the latest teaching techniques to a corporate training environment.
• Works to keep training programs vibrant and entertaining in order to engage employees and trainees.
• Ensures that all training materials and programs are compliant with laws and regulations, including company policies.
• Develop, execute and monitor results of soft skills training, Jaidah Sales Academy and behavioral skills training.
• Recommends management strategies to administration that are targeted for specific departments with the goal of increasing efficiency and effectiveness and generating increased revenues.
• Interacts with upper management and board of directors to determine the specific requirements in each job description.
• Prepares hard copy training materials and presentations for employees and with the approval of management.
• Creates monitoring strategies to ensure that employees are performing job duties according to training.
• Evaluate job performance of members of the management team.
• Develops reports that document job performances of all personnel.

Skills on Resume: 

• Training Program Development (Hard Skills)
• Training Scheduling (Soft Skills)
• Instructional Techniques (Hard Skills)
• Compliance Management (Hard Skills)
• Soft Skills Training (Soft Skills)
• Management Consultation (Soft Skills)
• Performance Monitoring (Hard Skills)
• Reporting and Documentation (Hard Skills)

Job Summary:

• Serve as a primary trainer within the organization to develop and deliver operations and service-related training to various department personnel
• Create coaching and development plans to drive optimal results in coordination with department leaders in Operations
• Align training activities with corporate goals and objectives 
• Ensure achievement of established operational efficiency, consistency, and customer service standards
• Support the recruiting process in collaboration with the hiring managers and people operations.
• Collaborate with internal department leaders and subject matter experts 
• Identify training priorities, gather information, and define goals for the intended audience.
• Create, develop, and execute training resource material, training schedules, and training curriculum
• Communicate with managers about new methods and ideas to facilitate future training programs, coach and develop fellow training employees
• Influence the professional development of staff through engaging, positive, and effective training conducted through classroom and virtual environments
• Oversee orientation sessions and ensure on-the-job training is taking place effectively for all new hires

Skills on Resume: 

• Training Delivery (Hard Skills)
• Coaching Plan Development (Soft Skills)
• Training Program Alignment (Soft Skills)
• Operational Standard Enforcement (Hard Skills)
• Recruitment Support (Soft Skills)
• Collaboration and Coordination (Soft Skills)
• Curriculum Design (Hard Skills)
• Virtual Training Proficiency (Hard Skills)

Job Summary:

• Participate in the creation, review, evaluation and development of training delivery tools, materials, tests, and systems.
• Lead or assist in pilot sessions.
• Interface with the operations, procedures, and Management teams regarding course content and material and ensure all course material is prepared and available to employees.
• Create and maintain a conducive adult learning environment for all participants..
• Conduct training assessments and monitor and evaluate training programs and course content for effectiveness.
• Develop new and modify existing course programs, content and delivery methods
• Uses technology to create training efficiencies and to track participation and documented knowledge.
• Review and recommend areas of improvement in training content
• Review customer and business partner survey results and adapt training accordingly on identified areas of opportunity
• Gather, review, and analyze course evaluations to determine the effectiveness of training sessions 
• Implements revisions to course materials as necessary to improve training effectiveness
• Work closely with Sales, Product, and Technology to understand and incorporate into the training curriculum new workflows, enhanced functionality releases, and change management updates

Skills on Resume: 

• Training Material Development (Hard Skills)
• Pilot Facilitation (Soft Skills)
• Stakeholder Coordination (Soft Skills)
• Learning Environment Management (Soft Skills)
• Training Evaluation (Hard Skills)
• Course Design (Hard Skills)
• Technology Integration (Hard Skills)
• Feedback Analysis (Hard Skills)

Job Summary:

• Facilitates foundational training including Crucial Conversations, Customer Service, Business Etiquette, Time Management, etc.
• Administers and tracks online training on all internal learning platforms
• Designs new corporate training initiatives
• Supports programs in building out individual onboarding programs
• Creates custom online learning and secures third-party material
• Generates monthly reports on professional development utilization
• Conducts annual observations of career services trainers and provides subsequent coaching
• Audits program training materials on an annual basis
• Evaluates training effectiveness
• Build and maintain positive professional relationships with our clients.
• Maintain open and honest channels of communication at all levels within the client's operation that facilitate information sharing with a view to identifying business opportunities.

Skills on Resume: 

• Training Facilitation (Soft Skills)
• Learning Management Systems Administration (Hard Skills)
• Training Program Design (Hard Skills)
• Onboarding Support (Soft Skills)
• eLearning Development (Hard Skills)
• Data Reporting (Hard Skills)
• Training Evaluation (Hard Skills)
• Relationship Management (Soft Skills)