Job Summary: 

• Develop and implement Customer training product portfolio within the Division & Business Units
• Define and implement standard customer training processes and related tools to provide added value for the business and customers
• Effective use of training capacities, Subject Matter Experts and infrastructure by finding the appropriate implementation approach (local language training, train-the-trainer, etc.)
• Responsibility for driving the Business Units the route to market in alignment with stakeholders in Business Units and Regions & Countries
• Identify, create and prioritize training products with all stakeholders (Product Managers, Service Sales, Customers...) and drive this with the FHT training team
• Support for preparation, implementation and review of customer training offer and execution
• Reporting of Division FHT Customer training offer/order overview
• Benchmark with peers and competitors and stay on top of market developments on training
• Drive communication & marketing plan for customer training in alignment with local marketing
• Drive customer training budgets, sales (KPI’s) and targets in alignment with the Business Units
• Develop, drive and set targets for the Service Sales, Sales and marketing organizations for customer training

Skills on Resume:

• Training Portfolio Development (Hard Skills)
• Process Standardization (Hard Skills)
• Capacity Utilization (Hard Skills)
• Stakeholder Alignment (Soft Skills)
• Product Prioritization (Hard Skills)
• Training Implementation Support (Hard Skills)
• Market Analysis (Hard Skills)
• Budget and Sales Management (Hard Skills)

Job Summary: 

• Manage a current team of Customer Trainers in the APAC region
• Hiring and professional development of customer trainers
• Coordinate with the Startup Specialist team to ensure fluid customer handoff
• Coordinate with PACE (Professional Affairs and Clinical Education) on delivery of Procedural training
• Forecast staffing needs to meet training commitments and support commercial plans
• Coach team to ensure consistent delivery and sharing of best practices
• Collaborate with global team members to share development plans and best practices
• Ensure consistent measurement of Key Performance Indicators (KPIs)
• Propose and implement innovative approaches for the program and customer
• As a team, develop new service offerings out of pilot projects for wider deployment
• Actively look for information about competitors, other industries, new techniques and tools and build plans and guide actions for implementation in its daily job.

Skills on Resume:

• Staffing Forecasting (Hard Skills)
• KPI Analysis (Hard Skills)
• Hiring Practices (Hard Skills)
• Procedural Training Coordination (Hard Skills)
• Coaching and Development (Soft Skills)
• Best Practices Implementation (Soft Skills)
• Cross-Regional Collaboration (Soft Skills)
• Innovative Strategy Development (Soft Skills)

Job Summary: 

• Conduct Hominis Surgical System training programs for surgical teams at designated Training Centers
• Support and Train the Commercial Team on new products and advanced system skills
• Occasional support of Hominis procedures in a hospital operating room
• Work with the Training & Education Team in a creative, dependable, and flexible manner to improve upon existing raining programs including updates of training materials and protocols
• Develop, Train and Manage the Customer Training Specialists that will be conducting all Surgeon and OR Staff Wet Lab Training
• Manage relationships with the various training centers globally that will be utilized for Hominis Surgical System Training
• Provide VIP Demonstrations, Test Drives and support Trade Shows 
• Supports both Commercial Team Training and Customer Training Activities
• Support and lead in the set up and execution of BioSkill Selling Labs
• Support and lead in the set up and execution of Advanced and Master Level Training Programs 

Skills on Resume:

• Surgical System Training (Hard Skills)
• Product Training (Hard Skills)
• Operating Room Support (Hard Skills)
• Training Program Development (Hard Skills)
• Training Specialist Management (Hard Skills)
• Relationship Management (Soft Skills)
• VIP Event Coordination (Soft Skills)
• Advanced Training Execution (Hard Skills)

Job Summary: 

• Maintain a high level of team engagement and motivation by building confidence and trust in direct reports
• Coach direct reports to improve the delivery of high-impact HubSpot software training that drive product adoption
• Drive the creation of content that solves the customer’s product usage and strategy needs and creates a true “HubSpot experience” for all attendees
• Collaborate to find needs for partnerships with internal teams and HubSpot partners for new trainings and content updates
• Develop and manage the marketing and sales of the program to drive attendance capacity and year-over-year revenue growth
• Collaborate with international colleagues and drive for alignment
• Help team and the management team to navigate change
• Conduct training and support to beloved schools
• Onboarding customer successfully and educate the customer on the product education
• Form strong relationships and partnerships with schools
• Listening ear and gather feedback from the ground to be relayed to Developers for product enhancements
• Oversee and propose own creative projects (on operations, products, services, etc!) and take charge of growth

Skills on Resume:

• Content Development (Hard Skills)
• Marketing Strategy (Hard Skills)
• Revenue Growth Management (Hard Skills)
• Training & Coaching (Hard Skills)
• Strategic Partnerships (Soft Skills)
• Team Collaboration (Soft Skills)
• Change Management (Soft Skills)
• Customer Relationship Management (Soft Skills)