Operations Director Job Description

OPERATIONS DIRECTOR JOB DESCRIPTION

We are seeking a Director of Operations to spearhead significant digital transformations within the SaaS domain, utilizing deep program management expertise and operational acumen. This pivotal role demands strategic leadership, fostering cross-functional collaboration with product development, market strategies, and customer engagement to elevate operational excellence. At the heart of driving financial and operational objectives, the Director ensures robust distribution, effective logistics management, and cultivates a culture of high performance and customer satisfaction across teams.

An Overview of Operations Director Job Description Responsibilities and Qualifications

1. The Director of Operations oversees and orchestrates the efforts of the team responsible for both the creation of new machines and the refurbishment of existing ones. This role involves strategic oversight of production scheduling, tailored specifically to a variety of highly customizable and configure-to-order product lines, ensuring the seamless coordination of activities across different business units and external partners to deliver products punctually. Moreover, this position entails a broad spectrum of responsibilities aligned with the organization's guidelines and relevant legal standards, encompassing the recruitment, training, and performance evaluation of employees, as well as the meticulous planning and assignment of tasks.

Director of Operations Duty and Role:

Formulates and implements manufacturing programs and processes to maintain and improve the company's competitive position and profitability.
Managing shop schedule, including management of manufacturing and test engineering.
Coordinates production activities so that new products as well as existing products are manufactured on schedule and meet quality standards and cost objectives.
Key focus on Quality, On Time Delivery, Labor Efficiency, and Cost Management.
Strategizes, Develops and implements annual plans and budgets.
Coordinates production requirements across business units and geographic locations.
Develops business unit strategy and participates in development of corporate strategy.
Assures efficient and economical utilization of materials, improvement of methods, and elimination of wasteful practices within the department.
Develops workforce planning and utilization programs to satisfy actual and projected requirements. Includes the scheduling of overtime and cost/effective use of temporary services.
Implements cross-training activities and plans for employees under his/her direction with specific attention toward the development of a highly flexible workforce.
Establishes and implements team/individual objectives, including the measurement and documentation of the progress of each employee toward the established goals.

Director of Operations Experience and Qualification:

B.S Degree in Engineering Required, MBA is preferred.
Budget preparation and reporting on financials is required.
8+ years of related business experience in Capital Equipment Production.
Experience with oversight of multiple plant operations preferred
Background in plant startups and/or production transfers will be helpful
Proven ability to handle multiple projects and meet deadlines
Strong interpersonal and presentation skills
Ability to prepare reports and business correspondence
Ability to deal effectively with a diversity of individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Commitment to excellence and high standards

2. The Operations Director is at the helm of our most significant and intricate initiatives, pivotal to our continuous digital evolution. This individual is expected to possess profound expertise in managing programs and projects that span across various functions, particularly within SaaS enterprises. An ideal candidate would have experience in organizations that have made a successful shift from perpetual licensing to SaaS models in recent years. As a versatile generalist, this role involves collaboration with product development, go-to-market strategies, and customer engagement teams.

Director of Operations Details and Roles:

Partner with leadership teams to refine, scale, and institutionalize a system of standard operating procedures to align teams around strategic objectives, measure progress, and address shortfalls or deviations.
Lead a team of matrixed operations professionals, providing clarity of purpose, tools required to meet their responsibilities, and an environment conducive to diversity of thought, innovation, and personal/career growth.
Drive the planning, and facilitation of major corporate change and/or corporate initiatives with partnership of CAO and ETQ leadership team.
Continuously evaluate and improve the accuracy of business metrics and information produced for internal or external consumption while also minimizing the effort required to produce it.
Partner with finance to develop and monitor operating expenses and budgets for critical projects.
Maintain corporate program dashboard highlighting progress on strategic initiatives.
Maintain the security and privacy of ETQ’s information assets.

Director of Operations Ability and Experience:

Strong presenter and communicator.
Ability to manage direct and indirect (matrix) teams.
Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, develop solutions, and craft high quality executive presentations.
Flexibility and ability to adjust on the fly, to new demands; a high sense of urgency.
Strong collaboration and problem-solving skills.
Proven track record of establishing and managing corporate strategic initiatives with an emphasis on program rhythms, dashboards, and other tools necessary to measure, evaluate, and improve business processes and performance.
Demonstrated leadership in delivering results with large-scale, cross-functional teams.
Prior experience in enterprise SaaS companies required.

3. The Director of Operations plays a pivotal role in setting the strategic and day-to-day management course for all departments within the Operations Division. This position involves direct oversight of full-time Managers and their respective teams, with a keen emphasis on initiatives that prioritize guest satisfaction. The role entails the development and implementation of comprehensive business plans, policies, procedures, and budgets for the division. Additionally, it ensures the provision of essential operational support across other divisions. The Director is charged with supervising all operational aspects to guarantee the safe and efficient functioning of various sectors, including Rides, Aquatics, Park Services, Admissions, Security/Parking Lot, and Entertainment, across the three parks: a theme park, water park, and animal safari.

Director of Operations Duties and Roles:

Responsible for overseeing the creation and maintenance of the operating budget for the Operations Division.
Sets Operations Team goals based upon Park and Corporate Strategies.
Provide guidance, support, and feedback related to park programs that impact park operations.
Ensure division management works closely with Human Resources in order to ensure adequate staffing.
Work closely with the Maintenance Director and Managers to exceed all established safety procedures and requirements for ride operations.
Will provide strategic input to the Park President with regards to park direction and product delivery.
Analyzes all facets of product capacity and delivery methods to ensure the guest experience meets all established quality standards and the most positive guest experience possible.
Perform annual assessment of bench strength related to succession planning and talent development for the Operations Division and support the ongoing development needs of direct reports.
Responsible to interface with and support the Marketing and Revenue Divisions to ensure successful implementation of all special events.
Monitors and ensures compliance with all relevant aspects of corporate initiatives.
Provide strategic input with regards to park direction and product delivery to the Park President and Park Sr. Leadership team.
Monitors guest feedback and makes recommendations to the Park Management team on product and service issues that need to be addressed.
Responsible for maintaining all Six Flags standards and enforcing all park policies and procedures. Communicate pertinent operating issues to park staff and Park President accurately and on a timely basis.
Organize, schedule and prepare participants for Unit 10 Duty Manager functions to include the preparation of the Unit 10 weekly/monthly schedule.

Director of Operations Qualifications and Requirements:

A minimum of five years of progressive experience in theme park management with a strong background in the Operations related disciplines.
Bachelor's degree or equivalent experience preferred.
Demonstrated leadership in driving change relative to the guest experience.
Established administrative skills, including organization, budget control and team management.
Excellent written and oral communication, math and interpersonal skills.
Strong organizational skills, creative, outgoing, detail oriented and self-motivator.
Proven ability to mentor and develop team members
Ability to work independently and as a member of various teams and committees

4. The Operations Director will oversee daily activities and personnel within our Tax Operations division, emphasizing a client-centric approach while advocating for technological advancements to enhance operations, improve communication, and refine workflow efficiency.

Director of Operations Details:

Takes ownership of tax certificate operational processes and team structure, proactively identifying gaps and ensuring scalability as the company expands.
Oversees our outsourcing measures, building relationships with external vendors, ensuring deliverables meet schedule deadlines and quality as well as improving output and performance capabilities.
Enhances the client support structure to provide best in class service to all clients.
Manages team with direct supervisory responsibility including, hiring, performance management, coaching and mentoring.
Manages budget and operating expenditures.
Develop KPI reports that effectively measure success, and regularly monitor team performance against them.

Director of Operations Skills, Experience and Qualifications:

Leverage industry experience in the tax and title industry to develop and enhance processes and reduce claims, while continuously seeking to innovate and improve the way our tax products are delivered.
Has a strong leadership experience, a track record for successfully executing strategic company initiatives, and an ability to influence those without a direct reporting relationship.
Minimum of 5 years of related tax and title industry experience required.
4+ years’ experience of management/leadership and training experience.
Experience managing outsourcing operations.
Demonstrated competency in creating and executing strategic plans, but also isn’t afraid to jump in where they are needed.
Possesses strong problem-solving, collaboration, critical thinking, team building, and presentation skills.
Results oriented with strong time management and project management skills, and must be highly organized and driven to succeed.
Strong leadership skills, driving employee commitment through actions and alignment to company mission, and empowering employees to reach their full potential.
Ability to work cross functionally with leadership team on projects and initiatives.

5. A dynamic distribution enterprise seeks a Director of Operations to guide and oversee the company's distribution centers and private fleet in a wholesale distribution context. The role encompasses comprehensive management of warehouse functions, both inbound and outbound logistics, to ensure financial objectives are met, alongside fostering human resource development and performance management. Reporting directly to the President, this key position will serve as a crucial component of the executive leadership team.

Director of Operations Accountability:

Communicate and embody the company’s CORE values through highly effective leadership, employee development and active participation in the strategic initiatives.
Create and maintain an environment that leverages outside-the-box thinking, an entrepreneurial mindset and challenges the status quo.
Manage business operations including production, quality standards and safety procedures while striving to provide exceptional customer service across multiple locations.
Effectively manage labor budgets, staffing, and Key Performance Indicators (KPIs) to ensure a positive employee, customer experience and profitability.
Partner with key resources to implement and maintain lean principles including a process to maximize efficiencies and accountability around action items. Regularly communicate progress to the senior leadership.
Analyze and improve warehouse processes, design, configuration, mechanization, and automation to create a more effective and efficient fulfillment operation.
Oversee, implement, and maintain corporate compliance including OSHA, DOL, Code of Conduct and IT security standards to create and maintain safe, positive working environments for all team members.
Collaborate with Corporate HR Team to hire, train and develop high performance teams through the company’s performance management processes, along with individual/team recognition for strong performance and timely intervention on all performance/behavioral concerns.
Demonstrate active leadership by creating positive, accountable, and dynamic work environments by personal engagement and coaching throughout all levels of the organization including company drivers.
Analyze and interpret logistics data to address opportunities for improvement such as fuel costs, safety practices, routing, DOT compliance and fleet maintenance through third party providers.
Active participation in the Leadership Teams through communications, positive energy and support to peers and the CEO.

Director of Operations Qualification:

Leadership experience with a proven track record of successful leading within the distribution center environment, company fleet operations and developing high performance teams.
Demonstration of strong analytical skills regarding business metrics, trends, and continuous process improvement.
Strong verbal and written communication skills.
Very strong analytical, decision making and problem-solving skills.
Self-sufficiency in administrative tasks including intermediate skill level in Microsoft Word, Excel and Outlook.
Lean/Six Sigma background highly preferred

6. The Director of Operations plays a pivotal role in the leadership cadre at our facility in New Mexico. Tasked with the oversight of manufacturing policies, programs, and systems linked to the evo platform, this key figure orchestrates the planning, direction, and management necessary to ensure operational excellence. This role is instrumental in guaranteeing that our operations and infrastructure are equipped with the necessary production capacity and resources to satisfy both present and future demands. Commitment to the timely provision of products and services of superior quality, fulfilling all contractual obligations and achieving our business goals, is paramount.

Director of Operations Roles and Responsibilities:

Provide leadership, tactical direction, and coordination of all operational activities.
Collaborate with executive management to develop and implement the strategic and tactical plans for the site and product line.
Ensure program milestones are being met and customer concerns are addressed by managing production flow schedule and inventory processes.
Maintaining and optimizing inventory levels, supply chain management and materials movement.
Responsible for purchasing goods, capacity planning and constraints management.
Oversee the transportation and cost of goods entering and leaving the facility.
Ensure that continuous process improvement processes are established and in practice.
Responsible for communication of production status relative to short-term targets and long-term revenue targets.
Provide daily management and problem solving of manufacturing and supplier issues as they arise. Must have a hands-on approach to problem-solving.
Coordinate with quality assurance to develop compliant Manufacturing systems, procedures and environmental controls.
Responsible for directing the management of the physical structure of the facility.
Develop and maintain effective positive working relationships with internal and external customers.
Understand the financial performance of the programs at the facility and ensure that programs are being managed to promote optimal cost control
Develop and manage the Manufacturing Operations budget in collaboration with Finance.
Possesses understanding and the ability to communicate corporate policies, philosophies and guidelines.
Performance management of direct reports.
Partners with Quality Management Team to ensure seamless integration of Policies/Procedures and Work Instructions.
Partners with the Design and Engineering team to support manufacturing readiness to ensure seamless on-time delivery of new products.

Director of Operations Skills, Experience, Qualifications:

Ability to maintain and follow a budget.
Ability to independently set and maintain project schedules of production operations
Operation of Computer software such as MS products
Must have good communication skills, problem solving skills and ability to multitask.
Ability to lead, manage and coach team members.
Ability to conduct work in a collaborative fashion.
Minimum of 5 years of operational management experience in a manufacturing environment.
Minimum of 3 years managing and supervising production line and staff.
Bachelor or Master’s degree in Engineering or related field
Demonstrated a strong foundation in process improvement fundamentals.
Demonstrated ability to lead a diverse team of technicians and engineers.

7. Amidst our period of significant expansion, we're in search of a proactive Operational Leader capable of independently managing the multifaceted dimensions of Operations. This encompasses roles from Production to Procurement and Distribution, often requiring a versatile, one-person approach. The appointed Operations Director will lay the groundwork for our processes, protocols, and optimization strategies within the Operations department. Their mission will be to create a well-organized Operations team to scale with our growth. This pivotal position oversees the comprehensive operational framework, including administration, procurement, processing, manufacturing, demand forecasting, supply chain management, packaging, and logistics.

Operations Director Duties and Roles:

Set up and maintain key systems and processes to build out best-in-class demand planning & production process and execute to never go out of stock
Develop or refine existing inventory forecast and demand planning models based on future growth plans, financial considerations, and other internal goals
Build and manage co packer relationships with supply chain manager to maintain optimal lead time on production runs
Oversee distribution partners and processes with a goal of driving margins improvements, creating systems that can scale and ensure fulfillment accuracy and on-time delivery metrics are maintaining optimal level
Build out raw material procurement network with supply chain manager and set up agreements with key suppliers to ensure supply chain consistency
Drive cross-functional work to ensure seamless and agile collaboration between finance, operations, sales, marketing and ecommerce to support demand
Drive various initiatives to optimize contribution margin
Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of operations (production, fulfillment, planning, etc.)

Operations Director Experience and Requirements:

8+ years in CPG experience managing end-to-end supply chain management of a company that has gone through explosive growth
6+ years of experience managing a growing team and working closely with cross-functional executives
Prior experience working with perishable food and/or beverage products strongly preferred.
Strong experience managing copackers
Experience with internal manufacturing
Proven track record of preventing out of stock issues
Proven track record of identifying and implementing cost saving opportunities across COGS and fulfillment to drive optimal contribution margin for the business
Outstanding project management skills with the ability to plan and coordinate workflow
Calm and steady in the face of difficult decisions and uncertainty
Highly collaborative and self-motivated with strong written and verbal communication skills
Excellent quantitative skills
You are a proven and experienced operator who has a track record of scaling supply chain and other company processes through explosive growth.
You enjoy building and training high functioning teams and have a passion for making data-driven decisions
Confident holding both employees and external vendors to high standards

8. The Operations Director plays a pivotal role in our executive team, overseeing the entirety of our construction and service activities. This encompasses the direction of project management, service execution, quality assurance, and safety measures. In their capacity, the Director collaborates closely with both project and service managers, ensuring resources are optimally deployed to fulfill client requirements.

Functions and Responsibilities:

Exemplify leadership qualities by showing direction, support and motivation of our team
Responsible for the strategic goals in line with the company vision
Establish operating policies consistent with the executive teams policies and objectives and ensure their execution
Ensure all operations are carried out in an appropriate, cost-effective way
Create structure and processes necessary to manage the company’s current activities and its projected growth through design, development and implementation of division policies and procedures with standard operating procedures (SOPs)
Analyzes general economic, business and financial conditions and their impact on the organizations policies and operations

Ability and Experience:

Proven work experience as Operations Manager or similar role
Experience budgeting and forecasting
Electrical contracting experience a plus
Construction experience required
Possess good leadership ability as well as the ability to work as part of a team
Excellent written and verbal communication skills essential
Strong analytical and organizational abilities a must
Ability to multitask and strategize in different situations is critical
Outstanding leadership ability essential
Degree in Business, Operations Management, Construction Management or equivalent work experience required

9. Our client, a leading operator in the cannabis industry across multiple states, is on the lookout for a Director of Market Operations. This pivotal role encompasses the management and supervision of all operational, procedural, and administrative facets of cannabis cultivation, processing, and retail operations. The director will play a crucial role in providing daily leadership to the operations teams, driving the development, communication, and implementation of successful growth strategies and processes. Additionally, they will ensure the seamless execution of strategic plans. The ideal candidate will possess the leadership, management, and vision necessary to establish proper operational controls, administrative and reporting procedures, and ensure the organization has the right people in place. This will be instrumental in fostering the organization's growth while securing its financial strength and operational efficiency.

Director of Market Operations Functions:

Liaise with key business partners, including finance, compliance, business development, IT, Marketing, etc., to align on objectives, risks/opportunities and plans.
Lead new market development including new facility openings and integrations.
Spend time in facilities and with teams to understand and identify business critical issues to ensure the alignment of tactics and strategies.
Influence strategic planning efforts to anticipate threats and opportunities and position the business for proactive responses.
Direct the creation of budgets and forecasts. Develop and implement long-range execution plans to ensure that all areas are meeting or exceeding their forecasts.
Manage limited resources to simultaneously maintain on-going activities in a quality manner, support growth initiatives, and improve productivity.
Maintain production and compliance standards in a multi-site and multi-state operation.
Collaborate with leadership to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
Responsible for performance including key indicators such as sales, profitability, market expansion, customer acquisition, controllable loss, and employee retention.
Work with the site General Managers to develop budgets, manage CAPEX projects, establish standards, and create a continuous improvement culture.
Serve as a spokesperson to highlight company goals, philosophies, and values to all levels of staff.
Positively represent the Company in the community, the media, and with all other internal & external stakeholders
Ensure all employees adhere to standards regarding quality of product and service, reward those that do, and build in mechanisms to collect feedback and input for measurement.
Analyze monthly P&L’s; develop, implement, and follow through on action plans.
Drive the development and execution of the organization’s operational strategy to achieve profitability, cash flow, and business goals and objectives through its operations.
Monitor and track results of sales promotions and work with managers to develop and implement incentives that support the business development and growth goals.
Monitor and promote continuous improvement initiatives for plant operations to ensure efficiencies and quality standards.
Translate the strategic objectives into operational plans to meet required targeted production and quality goals.
Generate ideas about future manufacturing activities to provide a cutting-edge strategy; maintain up to date knowledge of the marketplace, competitors and trends.
Introduce and augment “best practices” processes and concepts into this business and drive greater levels of operational execution efficiency and excellence in the enterprise.
Conduct regular reviews of performance through visits, observing compliance with best practices, policies, and procedures while maintaining corporate standards.
Develop action plans to address any developmental issues of each team member and follow through on progress.
Support Human Resources in the areas of talent acquisition, workforce planning, policy adherence, training & development, and Company culture.
Work with the HR to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to.
Proactively manage and review the performance and progress of direct reports based on objectives and targets.
Respond effectively to the most sensitive inquiries or complaints and create a culture for leadership to emulate that behavior and responsiveness.
Foster a success-oriented, accountability/ownership-driven environment while representing the company with employees, clients, investors, and business partners.
Work side by side with the Director of Compliance to assure that the operational functions run smoothly and according to policies and procedures ensuring solid relationships with government agencies.
Ensure full compliance with all requisite Cannabis and labor regulations.
Adapt operations to meet varied operational & compliance needs based upon relevant regulations and requirements while maintaining maximum efficiency.
Ensure that business processes are systematized to ensure consistent service delivery, increasing efficiency, and regulatory compliance.

Director of Market Operations Requirement:

High financial acumen and awareness of the relationship between operational activities and corresponding financial implications and effectively leverage this understanding to create and implement business improvements to enhance production yield, increase revenue, and control expenses.
Proactive and able to navigate ambiguity and complexity while developing successful solutions.
Effective at operating in a lean, fast-paced environment, with the ability to learn quickly and absorb new information.
Strong ability to assess and develop talent while creating an environment of accountability
Financially focused, with a data-driven approach to making decisions.
A strategic mindset, and ability to lead the creation and execution of comprehensive plans tied to concrete business outcomes with minimal supervision.
High emotional intelligence; capable of connecting with, supporting, and developing team members across a range of communication styles and organizational levels.
Ability to work in the absence of large company resources, processes, and structure
Highly motivated by the potential impact of a company beyond its financial performance.
Cannabis industry experience is strongly preferred.
Bachelor’s Degree in Business Operations or related field; MBA preferred.
10+ years related experience, and/or training or equivalent combination of education and experience; operational experience in a highly regulated industry preferred.
Diverse facility experience including startup, closure, integration, and product transition.
Demonstrated experience in successfully leading operations (manufacturing, retail, supply-chain, etc.) in a fast paced and highly regulated, multi-site environment.
Experience working with operational leaders to establish long term strategies and targets for improving service (quality & delivery) and reducing costs.
Demonstrable experience drafting budgets and managing multi-unit P&L’s.
Experience working in startup environments, including demonstrated ability to work in the absence of large company resources, processes, and structure.
Proven ability to drive change; standardize process and procedure; build and maintain a strong performance and accountability culture.
Positive, passionate, and a people champion to effectively leverage both people and process to increase productivity and maximize efficiencies while driving safety, compliance, and employee morale.

10. As a Director of Operations with mid-senior level (5-10+ years) experience, gained within the operational realms of mid-size to large companies, are you seeking an opportunity that transcends the traditional confines of production or procurement? This role invites you to leverage your comprehensive expertise to influence 'the big picture,' driving significant advancement while asserting greater ownership over your domain. Your proven capability in forging strong partnerships with suppliers, enriched by any existing relationships or strategies for cultivating and maintaining such connections, will be invaluable. Moreover, your commitment to proactive and continuous communication with external stakeholders and division heads is crucial. As a natural collaborator, your innate understanding of the needs of various divisions and your ability to bridge gaps and foster internal consensus are essential traits. We are looking for someone with a blend of positivity, energy, and leadership skills. If you're ready to leave a lasting impact and carve out a significant role for yourself, we would love to hear from you!

Director of Operations Duties and Roles:

Manage the operations organization and team including coaching and development all team members
Manage the overall build plans which include managing material and labor plans.
Oversee the global technical service team and associate partners and processes.
Oversee the Quality Management System (ISO 13485)
Oversee the regulatory requirements and processes
Develop and manage key department metrics, and put in-place a management framework to manage and report on progress against these key metrics
Develop and standardize procedures to improve efficiency throughout the operations organization and company.
Integrate process into computer / IT system when appropriate.
Identify, source, and manage all 3rd party operational partners which including 3rd party technical service partners, contract manufacturers, other key suppliers, and other key service providers (ex. Regulatory consultancy).

Experience and Qualifications:

5-10 years of relevant experience in manufacturing and operations, ideally in the medical device industry.
3 or more years of experience managing a department within an operations organization (es: supply chain, or production)
Significant experience identifying and managing external vendors and partners, including key suppliers, contract manufacturers, and service providers.
Experience negotiating pricing and contracts highly desired.
Ability to develop frameworks to lead organizational decisions such as determining when to outsource activities.
Familiarity with FDA QMS and regulatory requirements for Class 2 medical devices highly desired, including ISO 13485 processes.
High degree of proficiency with all standard operations processes include Change Control Processes, Quality Management Systems, NPI processes, Material Planning processes, Inventory Management, and Extreme proficiency with ERP system and proven ability to create and drive highly efficient and globally scalable processes.
Technical Service and / or training of complex electro-mechanical devices, ideally in the medical device industry.
1 year of experience at the managerial level or equivalent experience developing processes and overseeing teams.
Ability to build, coach and motivate a high-performance technical team, while holding the team accountable for results.

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