Job Summary: 

• Performs complex or advanced technology support functions in a network environment, including troubleshooting and solving problems related to systems or programs.
• Conduct research, testing, documentation, and implementation of new technical solutions or enhancements.
• Management of projects, technical solutions, enhancements, and modifications to desktop and network infrastructure.
• Analyze and evaluate new/existing applications, procedures, information systems, or utility programs, business requirements, system requirements, and equipment configurations in relation to business processes, equipment, and techniques for applicability, reliability, efficiency, speed, cost, flexibility, and meeting customer needs.
• Develop and maintain functional specifications for new or modified business systems.
• Inclusive of objective, input, process, output requirements, data scope/definitions/mapping, usage, formatting, and security requirements.
• Directs projects including the technical analysis, planning, design, implementation, coordination, and organization of tasks involving multiple resources, both internal and external.
• Track and document changes to business requirements and functional specifications.
• Write and maintain systems documentation, release notes, and user instructions/procedures.
• Monitor and document post-implementation problems and revision requests.
• Participates in short-term planning sessions with the staff to implement process improvement within an assigned functional area.
• Documents discussion and as-is and to-be processes.
• Installation, configuration, maintenance, and troubleshooting of local area networks, servers, workstations, hardware, and software.

Skills on Resume: 

• Network Troubleshooting (Hard Skills)
• System Analysis (Hard Skills)
• Technical Documentation (Hard Skills)
• Project Management (Soft Skills)
• Process Improvement (Soft Skills)
• Application Evaluation (Hard Skills)
• System Implementation (Hard Skills)
• Team Coordination (Soft Skills)

Job Summary: 

• Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.
• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others for the interpretation of policy.
• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues.
• Provide fault isolation and resolution for complex challenges to limit and address issues promptly.
• Interpret data and identify possible answers
• Involves navigating a wide variety of processes, procedures, and precedents.
• Perform website/application software tests and respond to user emails to monitor, diagnose, and correct performance issues.
• Design distribution of basic database resources and provide physical modeling and design services to tune database applications for optimum performance.

Skills on Resume: 

• User Support (Soft Skills)
• Policy Compliance (Soft Skills)
• Data Interpretation (Hard Skills)
• Issue Resolution (Hard Skills)
• Application Testing (Hard Skills)
• Database Design (Hard Skills)
• Performance Monitoring (Hard Skills)
• Process Navigation (Soft Skills)

Job Summary: 

• Provide systems engineering and IT Systems Security subject matter expertise through a broad range of management consulting activities to help the clients maximize value from their IT investments and maintain security controls
• Assist and facilitate activities related to technical reviews and documentation across all phases of the DHS Systems Engineering Lifecycle (SELC)
• Support efforts to turn leading-edge concepts into the delivery of efficient, innovative, technology-based solutions, to include risk analysis and IT security compliance, to address user business needs
• Complete capability analysis to identify gaps in unclassified and classified IT systems' capability to support business needs and processes
• Complete requirements analysis to identify unclassified and classified IT systems requirements that address capability gaps to support business needs and processes
• Provide technical advice to develop system architecture for new unclassified and classified IT system capabilities that address capability gaps to support business needs and processes
• Assist in design activities for new unclassified and classified IT system capabilities that address capability gaps to support business needs and processes
• Document unclassified and classified IT system capability gaps, requirements, and system architecture to support business needs and processes
• Evaluate potential technology solutions to address unclassified and classified system capability gaps and requirements
• Complete analysis to determine whether a suitable capability already exists to meet user requirements
• Assess the feasibility of IT investment requirements integration into the enterprise architecture
• Assist in developing and maintaining an IT roadmap for unclassified and classified systems

Skills on Resume: 

• Systems Engineering (Hard Skills)
• IT Security (Hard Skills)
• Risk Analysis (Hard Skills)
• Requirements Analysis (Hard Skills)
• Capability Assessment (Hard Skills)
• Technical Documentation (Hard Skills)
• System Architecture (Hard Skills)
• Technology Evaluation (Hard Skills)

Job Summary: 

• Prioritise production/business-critical issues and remediate
• Complete assigned tasks and normal duties with limited direct supervision
• Plan, design, deploy, and upgrade knowledge
• Develop, publish, and adhere to standards, policies, and procedures
• Maintain network-based applications/services
• Install, configure, and support Microsoft operating systems and environments
• Monitor and support network services for Active Directory.
• New server purchases, set up, configuration, and installation.
• On-going maintenance, system checks, security set up and support for existing systems.
• Monitor and ensure the success of backup processes.

Skills on Resume: 

• Issue Prioritization (Soft Skills)
• Task Management (Soft Skills)
• Network Maintenance (Hard Skills)
• System Configuration (Hard Skills)
• Policy Development (Hard Skills)
• Server Administration (Hard Skills)
• Backup Monitoring (Hard Skills)
• Active Directory (Hard Skills)

Job Summary: 

• Actively involved in problem resolution, testing, and workarounds.
• Provide remote and on-site technical support.
• Provide emergency on-call support.
• Travel to both domestic and international locations.
• Perform accurate and timely updates of tickets in the Service Desk.
• Monitor, maintain, and complete Service Desk tickets.
• Troubleshoot and diagnose general IT problems.
• Image, configure, and issue new PCs.
• Work closely with IT equipment suppliers.
• Design and implementation of cloud-based systems and services
• Manage SPTS project and represent SPTS as part of KLA projects.

Skills on Resume: 

• Technical Support (Hard Skills)
• Problem Resolution (Hard Skills)
• System Troubleshooting (Hard Skills)
• Cloud Implementation (Hard Skills)
• Project Management (Soft Skills)
• Ticket Management (Hard Skills)
• PC Configuration (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Serve as primary contact for the resolution of technical issues, deskside.
• Manage Sonicwall firewall, VPN connections.
• Manage network devices, configure switches, and be able to configure and troubleshoot VLANs.
• Manage Active Directory, DHCP, and DNS.
• Perform basic administration on server infrastructure, mixed virtualized and physical environment, group policies, scripting, permissions, etc.
• Perform user administration within Office 365.
• Deploy and maintain hardware/software for Windows workstations.
• Administer backup (Arcserve) and Anti-Virus applications.
• Provide bandwidth monitoring and reporting.
• Adapts or enhances the quality or value of existing methods.
• Manage tickets in the help desk system.

Skills on Resume: 

• Technical Support (Hard Skills)
• Firewall Management (Hard Skills)
• Network Configuration (Hard Skills)
• Active Directory (Hard Skills)
• Server Administration (Hard Skills)
• Office 365 (Hard Skills)
• Backup Management (Hard Skills)
• Helpdesk Management (Soft Skills)

Job Summary: 

• Develop a good knowledge of the essential programme security policies and guidance.
• Ensure appropriate action is taken to enable accreditation.
• Provide advice on security policy and how this may impact technical solutions.
• Ensure that the customer's Crypto-security and security policy is being correctly applied.
• Monitor security considerations that are being incorporated and report on them to the Security Lead
• Ensure that requirements are being met by the infrastructure team for each accreditation or reaccreditation covering
• Highlight and report unresolved security difficulties to the Security Lead.
• Ensure that solution configuration management procedures meet the criteria for the required level of assurance
• Liaise with the customer security advisors and advise the Security Lead.
• Ensure that the security deliverables are available by the project plan.
• Produce all security deliverables (e.g, security documentation) and ensure that they are fit for purpose.
• Develop and coordinate the input to Sy Ops and any P3 measures.
• Arrange with the Accreditor for the issue of Interim and/or full accreditation certificates at the stages of the project.
• Coordinate the Project Cryptographic Plan.
• Ensure that all Project security-related risks, as identified by the Accreditor and/or the Security Lead, are promptly listed on the Project's Risk Register and are reviewed at each security meeting

Skills on Resume: 

• Security Compliance (Hard Skills)
• Policy Advisory (Soft Skills)
• Risk Management (Hard Skills)
• Accreditation Support (Hard Skills)
• Configuration Management (Hard Skills)
• Security Documentation (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Cryptographic Planning (Hard Skills)

Job Summary: 

• Reports to the Senior Manager for IT System Administration and Support on the Secured Network.
• Manage, coordinate, and implement software upgrades, patches, and hot fixes on the infrastructure managed.
• Perform server backups and restoration tests or disaster recovery exercises.
• Set up user accounts and workstations, and ensure security through access controls.
• Ensure the Implementation of IT Security systems that are aligned with Corporate IT Policies and guidelines.
• Maintain proper documentation according to organizational policies and practices.
• Maintain inventory and asset configuration documentation for Network switches, Servers, and workstations.
• Coordinate/Perform Level 1,2, and 3 support and helpdesk service requests.
• Support audit and compliance activities.

Skills on Resume: 

• Software Upgrades (Hard Skills)
• Server Backup (Hard Skills)
• User Administration (Hard Skills)
• IT Security (Hard Skills)
• Documentation Management (Hard Skills)
• Asset Management (Hard Skills)
• Technical Support (Hard Skills)
• Audit Compliance (Hard Skills)

Job Summary: 

• Support internal systems (hyper converged Infrastructure, e.g., Nutanix), cloud, and network infrastructure.
• Remote access solution support, including VPN, Terminal Services, and VDI.
• Remote monitoring and management of system alerts and notifications (e.g., knowledge of the PRTG tool for monitoring).
• Backup monitoring and knowledge of backup tools.
• Work on escalated support issues related to infrastructure, WAN, and LAN connectivity, routers, firewalls, security, and remote access solutions (VDI).
• Support system installations, backup tools, security audits, and consultations (hands-on).
• Participate in the administration and maintenance of the local datacenter environment and management system
• Update agent scripts, respond to alerts, monitor and perform periodic system reviews, and report issues to management for timely actions.
• Work with the global team (support or projects), and recommend solutions.
• Document maintenance for all system infrastructure.
• Communication with end user/customer, keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• Remote Access (Hard Skills)
• System Monitoring (Hard Skills)
• Backup Management (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Data Center (Hard Skills)
• Technical Documentation (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Design, build, and operate engineering development infrastructure to enable the engineering teams
• Support and improve the services on which the engineering department depends
• Engage with development teams to ensure they have the infrastructure to enable the development of first-class software
• Define and improve end-to-end monitoring of systems and applications used by the engineering teams
• Identify and drive opportunities to improve systems and automation opportunities for system and service deployment, management, and visibility
• Drive root cause analysis of critical business and production issues. 
• Develop and mentor other system administrators on standard methodologies for infrastructure, orchestration, and troubleshooting application services in production
• Represent IT in design reviews and work cross-functionally with Engineering teams on operational readiness
• Manage the day-to-day needs and requests from the engineering users
• Deploy and operate services consumed by the Engineering team, including Jira, Confluence, Bitbucket, Perforce, etc
• Perform upgrades to servers and services regularly

Skills on Resume: 

• Infrastructure Design (Hard Skills)
• System Automation (Hard Skills)
• Service Monitoring (Hard Skills)
• Root Cause (Hard Skills)
• Cross Collaboration (Soft Skills)
• Team Mentoring (Soft Skills)
• Server Maintenance (Hard Skills)
• Operational Readiness (Soft Skills)

Job Summary: 

• Installing, configuring, and maintaining servers and networks
• Overseeing system performance and troubleshooting issues
• Creating a backup and safeguarding the data
• Performing system upgrades following new releases
• Maintaining internal documentation through a Wiki
• Sustaining network integrity, server deployment, and security
• Monitoring and maintaining network servers such as file servers, VPN gateways, and intrusion detection systems
• Ensuring high-level security and efficiency, resulting in 100% output

Skills on Resume: 

• Server Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Data Backup (Hard Skills)
• System Upgrades (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Network Security (Hard Skills)
• Server Monitoring (Hard Skills)
• Performance Optimization (Hard Skills)

Job Summary: 

• Support the Service and Product Manager across several technical domains
• Participate in different projects, including upgrades, migrations, or client-related activities
• Ensure workflows, processes, tooling, and applications are of the highest quality standard
• Contribute expertise to the management of existing and new IT products and services
• Create and enhance documentation and the ability to train the clients globally
• Efficient in working in an environment with multiple customers and prioritizing work to achieve department goals, and meeting/exceeding customer expectations
• Assist internal users of Splunk in designing and maintaining production-quality dashboards
• Dissect technical problems, analyze data, and recommend potential solutions
• Tackle technical issues to establish the root cause of problems and form a solution or workaround across a variety of environments
• Take the findings from solving problems and use them to drive product and service improvement
• Understand and adapt to any constraints of a team they need help from or working under, and work towards mutual understanding

Skills on Resume: 

• Project Participation (Soft Skills)
• Process Optimization (Hard Skills)
• Product Management (Hard Skills)
• Technical Documentation (Hard Skills)
• Client Training (Soft Skills)
• Data Analysis (Hard Skills)
• Problem Solving (Soft Skills)
• Service Improvement (Soft Skills)

Job Summary: 

• Collaborate with passionate technologists across multiple subject areas to ensure security, resiliency, and performance requirements
• Maintain the existing infrastructure on the Amazon Web Services (AWS) cloud hosting platform
• Cater for sufficient familiarity with business/application/systems requirements
• Provide project implementation support during business hours and occasionally outside of business hours
• Create and update infrastructure documentation
• Compliance and security requirements, adhering to all policies and standards
• Ensure continued alignment to the IT Service Management process (primarily around Change, Incident, and Problem Management)
• Adapting to the changing needs, conditions, priorities, or opportunities.
• Takes responsibility and ownership for successes and failures in their own work.
• Monitors progress of performance and changes approach accordingly, following through on commitments.

Skills on Resume: 

• Cloud Management (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Security Compliance (Hard Skills)
• Project Support (Soft Skills)
• Documentation Management (Hard Skills)
• IT Service (Hard Skills)
• Adaptability Skills (Soft Skills)
• Accountability Ownership (Soft Skills)

Job Summary: 

• Identify and schedule project deliverables, milestones, and required activities and tasks as per the Customer Standard IT Project methodology.
• Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline the work plan.
• Act as a coach to others who need assistance and advice regarding project management practices.
• Establish a work plan and staffing for project activities, iterations, or phases, and arrange for recruitment or assignment of project personnel.
• Review and analyze project proposals or plans to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available departmental resources to various project phases.
• Write and maintain up-to-date project documentation, including project charters, project plans, project risk log, project issue log, project communication plan, and project meeting minutes.
• Review/approve the work plan of the external service provider or consultancy contracted to execute the project.
• Track and monitor project timelines, budget, risks, issues, resources, quality, benefits, and scope.
• Implement the project communication plan.

Skills on Resume: 

• Project Scheduling (Hard Skills)
• Team Leadership (Soft Skills)
• Project Coaching (Soft Skills)
• Resource Planning (Hard Skills)
• Proposal Analysis (Hard Skills)
• Project Documentation (Hard Skills)
• Vendor Management (Soft Skills)
• Risk Monitoring (Hard Skills)

Job Summary: 

• Conduct risk assessment and mitigation.
• Escalate to Governance/Stakeholders instances to overcome the Project risks or issues
• Contributes to technology/supplier sourcing and selection, creates purchase orders, and receives goods.
• Animate project team meetings, ceremonies, and reinforce project resource engagement and commitment
• Monitor project activities, ensuring the accuracy, quality, and integrity of the information, while providing consistency in content and “look and feel” across the enterprise.
• Ensure that project goals are accomplished and in line with business objectives.
• Establish RACI matrix within projects.
• Direct and coordinate activities of project personnel to ensure the project progresses on schedule and within budget.
• Document and contribute to the status reports prepared by the project team, and modify schedules or plans

Skills on Resume: 

• Risk Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Vendor Sourcing (Hard Skills)
• Team Engagement (Soft Skills)
• Project Monitoring (Hard Skills)
• Goal Alignment (Soft Skills)
• Resource Coordination (Soft Skills)
• Status Reporting (Hard Skills)

Job Summary: 

• Leading efforts in planning, engineering, implementing, and enhancing business functions such as onboarding/offboarding
• Managing and enhancing the integrations between the IDP and ERP systems
• Being the subject matter expert on user directories, account lifecycle, authentication services, and surrounding architecture
• Understanding intended long-term organizational goals and identifying effective strategies/approaches that will scale as the technological infrastructure becomes more complex and new tools are introduced
• Performing user lifecycle management, automation, and application provisioning
• Working closely with the Systems Specialist and Systems Administrator to effectively optimize the internal tools and updated operational processes by design, maintain and optimize the scripts and workflows for automating identity operations
• Working with stakeholders to integrate the SSO with the department's existing applications, while minimizing the impact on workflows
• Developing and maintaining technical documentation, SOPs, and analytics for critical workflows and systems
• Collaborating with other teams within the organization and playing a strategic advisory role in systems selection, design, and governance
• Collaborate with the security team to coordinate and operationalize IT Security policies
• Provide senior-level direction to the ITS team, assist with mentoring, and provide technical guidance to more junior staff members
• Providing Tier 3 technical assistance to Wikimedia Foundation staff globally
• Supporting Windows, Ubuntu Linux, and macOS operating systems

Skills on Resume: 

• System Integration (Hard Skills)
• Identity Management (Hard Skills)
• Automation Scripting (Hard Skills)
• Technical Documentation (Hard Skills)
• Security Collaboration (Soft Skills)
• Strategic Planning (Soft Skills)
• Team Leadership (Soft Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Design and build a scalable and secure infrastructure that will support the organization.
• Work with leadership team members, decision-makers, and stakeholders to define business requirements and system goals and identify and resolve business system issues.
• Perform cost-benefit and return-on-investment analyses for proposed systems to aid management in making implementation decisions.
• Stay current with industry technologies, evaluate existing systems and infrastructure, identify and advocate solutions for continuous improvement.
• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
• Gauge the effectiveness and efficiency of existing systems
• Develop and implement strategies for improving or further leveraging these systems.
• Design and perform server and security audits, system backup procedures, and other recovery processes.
• Create and maintain documentation related to system configuration, mapping, methods, and service records.
• Monitor and test system performance, prepare and deliver system performance statistics and reports.
• Maintain existing infrastructure solutions.
• Perform routine administration, maintenance, and troubleshooting.
• Provide proactive, reactive, and escalation-level support.
• Provide guidance and assign tasks to/for other IT engineers.

Skills on Resume: 

• Infrastructure Design (Hard Skills)
• System Analysis (Hard Skills)
• Cost Evaluation (Hard Skills)
• Vendor Management (Soft Skills)
• System Optimization (Hard Skills)
• Security Auditing (Hard Skills)
• Performance Monitoring (Hard Skills)
• Team Guidance (Soft Skills)

Job Summary: 

• Administers hands-on configuration and implementation of infrastructure upstarts, upgrades, and ongoing upstarts along with the larger IT team.
• Plans, tests, and installs applications, performs regular software and firmware upgrades, and routinely patches enterprise systems
• Manages a comprehensive 24×7 health monitoring of the network and applications with software such as Nagios.
• Performs high-level root-cause analysis for service interruption recovery and creates preventive measures
• Ensures consistent reporting and tailors event logging to meet security and audit requirements.
• Supports and maintains IaaS services with experience with Microsoft Azure
• Implements and maintains backups, security, and redundancy strategies
• Administers O365 environment

Skills on Resume: 

• System Configuration (Hard Skills)
• Software Upgrades (Hard Skills)
• Network Monitoring (Hard Skills)
• Root Cause (Hard Skills)
• Security Compliance (Hard Skills)
• Cloud Management (Hard Skills)
• Backup Strategy (Hard Skills)
• O365 Administration (Hard Skills)

Job Summary: 

• Crafts custom scripts, reducing the requirement for human interaction
• Prepares detailed hardware and labor, and budget estimates for I&O projects and executes within time and budget constraints
• Builds and maintains technical documentation as it relates to I&O architecture projects
• Provides senior-level support for issue resolution
• Builds and maintains strong relationships with vendors and partners
• Partners with the I&O IT team on reactive issue resolution and user support
• Fosters and grows internal relationships to develop operational solutions to business objectives and drives completion through user adoption.
• Stays current on new technologies and platforms and provides direction on what emerging technologies should be implemented to enhance IT capabilities to meet business needs.
• Supports the IT I&O compliance needs with applicable regulations and standards, including PCI DSS, PII, ISO 27001, and the NIST Cybersecurity Framework.

Skills on Resume: 

• Scripting Automation (Hard Skills)
• Project Estimation (Hard Skills)
• Technical Documentation (Hard Skills)
• Issue Resolution (Hard Skills)
• Vendor Relations (Soft Skills)
• User Support (Soft Skills)
• Technology Evaluation (Hard Skills)
• Compliance Management (Hard Skills)

Job Summary: 

• Manage and monitor all installed systems and infrastructure provide technical support (help desk) to users by troubleshooting problems related to computer or network performance.
• Assist in the design, development and testing of technical infrastructure.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with users to implement those fixes.
• Coordinates and/or performs additions and changes to network hardware and operating systems, including investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software.
• Implementing best practices for system security and data backups.
• Anticipating potential issues or bottlenecks and identifying possible solutions.
• Troubleshooting and resolving all technical issues.
• Provides direct support in the day-to-day operations of network hardware and operating systems, including evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems.
• Assist the Information System Security Officer in Risk Management Framework tasks and the implementation of Security Technical Implementation Guides.

Skills on Resume: 

• System Monitoring (Hard Skills)
• Technical Support (Hard Skills)
• Infrastructure Design (Hard Skills)
• System Maintenance (Hard Skills)
• Network Configuration (Hard Skills)
• Security Implementation (Hard Skills)
• Risk Management (Hard Skills)
• Troubleshooting Skills (Hard Skills)

Job Summary: 

• Implement automation to make IT processes repeatable, scalable, and secure
• Use API scripting, standalone code, or web hooks across provisioned cloud tools in a SaaS environment
• Maintain cloud-based applications
• Administer API integration, AWS, OneLogin (or another SSO platform), G Suite, and Office 365
• Automate onboarding and offboarding
• Identify opportunities for automation within software processes
• Recommend, provision, configure, document, and help maintain IT backend systems
• Install applications and databases relevant to automation

Skills on Resume: 

• Process Automation (Hard Skills)
• API Scripting (Hard Skills)
• Cloud Maintenance (Hard Skills)
• Integration Management (Hard Skills)
• User Automation (Hard Skills)
• System Configuration (Hard Skills)
• Backend Management (Hard Skills)
• Database Installation (Hard Skills)

Job Summary: 

• Collaborate with other business units to understand how automation can improve their workflow
• Gather requirements from clients, customers, or end-users to develop the best automation solutions
• Develop and maintain dashboards and alerts for IT systems status
• Perform diagnostics, analysis, and repairs of IT systems
• Assist with managing user accounts across multiple cloud applications
• Assist with troubleshooting and maintenance of corporate network hardware
• Follow existing policies and procedures when assisting employees, to ensure proper handling of requests, and make suggestions for improvement
• Provide excellent customer service at all times

Skills on Resume: 

• Workflow Automation (Hard Skills)
• Requirements Gathering (Soft Skills)
• Dashboard Management (Hard Skills)
• System Diagnostics (Hard Skills)
• User Administration (Hard Skills)
• Network Maintenance (Hard Skills)
• Process Improvement (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Provide tier 3 escalated support to internal users globally, with a customer-oriented approach
• Diagnose and troubleshoot technical issues, including system administration and network configurations
• Monitor enterprise systems and networks for issues and vulnerabilities, and investigate security incidents when they occur based on established policies and protocols.
• Install security measures, authentication protocols, hardware, and software to protect systems and infrastructure, including firewalls and data encryption programs.
• Own and maintain core enterprise technology stack such as email, communications and collaboration tools, A/V, network infrastructure, MDM, endpoint protection, Identity and access management, content management, and other SaaSOps tools.
• Build automation to ensure timely system and OS updates
• Design and deploy new applications and enhancements to existing applications, software, and operating systems.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Gauge the effectiveness and efficiency of existing systems 
• Develop and implement strategies for improving or further leveraging these systems.
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Verify the security procedures and systems of the third-party vendors and collaborate with them to meet security and regulatory compliance requirements.
• Stay up to date on emerging information technology trends and security standards.
• Track computer system issues through to resolution, within the SLA

Skills on Resume: 

• Technical Support (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Security Monitoring (Hard Skills)
• System Protection (Hard Skills)
• Automation Development (Hard Skills)
• Application Deployment (Hard Skills)
• System Optimization (Hard Skills)
• Security Auditing (Hard Skills)

Job Summary: 

• Own the system life cycle (requirements gathering, architecting, vetting, building, operational management, and team training) for public cloud-based system infrastructure globally and at scale.
• Create accurate and clear technical documentation
• Develop support processes and procedures
• Provide training and support ownership hand-off to peers/organizational units
• Participate in the on-call incident response rotation outside normal business hours and on weekends
• Develop and improve instrumentation for monitoring the health, availability, security, efficiency, and scalability of the systems
• Improve operational efficiency via scripting, bots, and integrations
• Manage a ticket queue of troubleshooting escalations, security vulnerability remediations, and manual tasks that are not yet automated or require human touch
• Establish trust and strong relationships with senior leaders, operating managers, and professional staff across other teams as it pertains to infrastructure needs and systems

Skills on Resume: 

• Cloud Architecture (Hard Skills)
• Technical Documentation (Hard Skills)
• Process Development (Hard Skills)
• Team Training (Soft Skills)
• System Monitoring (Hard Skills)
• Automation Scripting (Hard Skills)
• Incident Management (Hard Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary: 

• Coordinate Design Change and Process Change activities
• Assess the proposed Design and Process Changes for their impact on the organization
• Create evidence-based project proposals
• Develop design inputs and design outputs for changes to the existing product or a new distributed product
• Develop new test methods and/or alter existing test methods
• Provide R&D support for verification, qualification, and validation studies on existing products
• Provide R&D support for risk management activities and risk management reviews on existing products
• Provide R&D support for non-conformance investigations regarding component failures, finished goods failures, and product returns
• Support regulatory approvals and responses to regulatory questions for existing products

Skills on Resume: 

• Change Management (Hard Skills)
• Impact Assessment (Hard Skills)
• Project Proposal (Hard Skills)
• Design Development (Hard Skills)
• Test Methodology (Hard Skills)
• Risk Management (Hard Skills)
• Failure Analysis (Hard Skills)
• Regulatory Support (Hard Skills)

Job Summary: 

• Ensure design change activities, processes, and practices comply with internal quality system requirements
• Maintain and supplement design history files that are thorough and accurate for existing products
• Participates in the design of technical solutions, in accordance with technical standards
• Provides oversight of the overall quality of the technology work and deliverables
• Install, upgrade, configure, and administer Microsoft Team Foundation Server with best practice recommendations
• Build and deployment best practices
• MS SQL report generation, manual and automated reports
• Data Correction/Manipulation within ERP based on Production Logs
• Provide migration support between two ERP Systems (Prism to SAP)

Skills on Resume: 

• Quality Compliance (Hard Skills)
• Design Documentation (Hard Skills)
• Technical Design (Hard Skills)
• Quality Oversight (Soft Skills)
• Server Administration (Hard Skills)
• Deployment Management (Hard Skills)
• Report Generation (Hard Skills)
• Data Migration (Hard Skills)

Job Summary: 

• Maintain and support the current infrastructure
• Installation, maintenance, and support of system software/hardware and user support
• Manage and monitor existing systems.
• Coordinate vendors and third parties to facilitate and speed up problem resolution
• Manage and troubleshoot WiFi networks
• PowerShell Scripting and basic automation
• Create and update documentation and diagrams, and end-user handbooks
• Help to implement new processes to improve operational effectiveness and organizational synergies.
• Drive urgency towards customer lab/field issues with the support organization and internal development teams
• Work with a Global IT team supporting users all over the world

Skills on Resume: 

• System Maintenance (Hard Skills)
• Infrastructure Support (Hard Skills)
• Vendor Coordination (Soft Skills)
• Network Troubleshooting (Hard Skills)
• PowerShell Scripting (Hard Skills)
• Technical Documentation (Hard Skills)
• Process Improvement (Soft Skills)
• Global Collaboration (Soft Skills)

Job Summary: 

• Provide excellent customer service that minimizes downtime or eliminates inconvenience for CBORD/Horizon associates with CBORD/Horizon-approved hardware and 3rd party software products
• Escalate issues to the immediate Manager, Systems Engineers, or Security Officer 
• Provide proper documentation of actions taken before escalation
• Provide network support consistent with corporate policies, including user support, printer management, user account administration, disk space management, network security, network virus scans, and basic file server troubleshooting
• Provide excellent customer service to external clients on a third-tier level of technical support
• Assist with the management of the company-wide Email system (Microsoft Office 365)
• Assist with imaging and deploying workstations of both Microsoft Windows and Mac OS
• Assist with hardware and software purchasing for CBORD and CBORD clients by helping to determine appropriate vendors and products
• Design and present basic to advanced training classes on various software and network products for CBORD/Horizon employees
• Document CBORD/Horizon IT Support Services procedures and run books
• Document activities and solutions in the ticketing system

Skills on Resume: 

• Customer Service (Soft Skills)
• Issue Escalation (Soft Skills)
• Technical Documentation (Hard Skills)
• Network Support (Hard Skills)
• Email Management (Hard Skills)
• Workstation Deployment (Hard Skills)
• Vendor Selection (Soft Skills)
• Technical Training (Soft Skills)

Job Summary: 

• Serve as one of the technical leads for Ripple’s growing corporate network infrastructure, ensuring the highest levels of systems and infrastructure availability
• Help manage the hybrid-cloud IT infrastructure
• Perform day-to-day support and administration, including installation, configuration, monitoring, documentation, and automation of network infrastructure, network security, and corporate systems
• Help build, scale, and maintain system monitoring and alerting tools
• Partner with the security team to implement security policies and ensure all critical vulnerabilities are patched promptly
• Create IT systems compliance policies and provide compliance proof for audits
• Develop and maintain custom scripts to increase system efficiency and lower downtime
• Train and mentor members of the IT support team and help with service desk requests as an escalation point
• Participate in a 24/7 on-call schedule

Skills on Resume: 

• Network Administration (Hard Skills)
• Cloud Management (Hard Skills)
• System Monitoring (Hard Skills)
• Security Compliance (Hard Skills)
• Scripting Automation (Hard Skills)
• Vulnerability Management (Hard Skills)
• Team Mentoring (Soft Skills)
• Oncall Support (Soft Skills)

Job Summary: 

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with the Service Excellence Standards and Core Values.
• Maintain the software distribution system
• Install and test software updates, including service packs
• Maintain inventory of software and licensing
• Meet with end users to achieve goals relating to new/existing software
• Network and server administration.
• Plan for growth in the areas of user base and hardware needs.
• Monitor and benchmark performance and utilization of servers.
• Support server-based technologies such as Windows, VMWare, Unix/Linux, and Citrix
• Recommend changes to improve user availability and performance.

Skills on Resume: 

• Customer Relations (Soft Skills)
• Software Maintenance (Hard Skills)
• System Updates (Hard Skills)
• License Management (Hard Skills)
• User Collaboration (Soft Skills)
• Server Administration (Hard Skills)
• Performance Monitoring (Hard Skills)
• System Optimization (Hard Skills)

Job Summary: 

• Trend growth and performance of databases.
• Correct database integrity issues.
• Monitor and log DB server performance.
• Implement and test point-in-time recoverability.
• Be proficient with SQL utilities such as Profiler and Trace utilities.
• Maintain and expand upon the Citrix environment.
• Develop backup and recovery procedures.
• Develop, test, and document disaster recovery plans.
• Ensure all changes are made in accordance with change control, security, and risk assessment policies.
• Follow all Security Policies and Procedures.
• Follow Server Standard Build processes to ensure system consistency and security standards are met.

Skills on Resume: 

• Database Management (Hard Skills)
• Integrity Troubleshooting (Hard Skills)
• Performance Monitoring (Hard Skills)
• Data Recovery (Hard Skills)
• SQL Proficiency (Hard Skills)
• Citrix Administration (Hard Skills)
• Backup Development (Hard Skills)
• Disaster Planning (Hard Skills)

Job Summary: 

• Effectively manage assigned projects while lending support to the team.
• Implementation of technologies and platforms supporting the core infrastructure that supports day-to-day operations.
• Managing VMware, Active Directory, SolarWinds, Puppet, SCCM, Hyper V, Azure, AWS, and other core infrastructure technologies.
• Update the processes and design new processes.
• Work with open-source technologies.
• Build out solutions when there is no immediate native solution handy.
• Package and maintain the software catalog.
• Lead junior engineers through deployments, technical escalations, procedures, and project tasks.
• Engage and manage relationships with Apple-Mac aligned 3rd party vendors.
• Be responsible for the creation of metrics and dashboards related to Apple/Mac infrastructure.
• Engage with IT leadership to ensure the efforts in the environments appropriately align with security objectives and standards.
• Enforce best practices of office IT security
• Create operational documentation for various systems

Skills on Resume: 

• Project Management (Soft Skills)
• Infrastructure Implementation (Hard Skills)
• Virtualization Management (Hard Skills)
• Process Improvement (Soft Skills)
• Open Source (Hard Skills)
• Solution Development (Hard Skills)
• Software Packaging (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Assist in identifying strategic and tactical activities for IT enterprise enhancements and sustainment.
• Assist the Government in prioritizing initiatives, development, and integration efforts to eliminate redundancy and align capabilities for the Enterprise.
• Perform asset and portfolio management to support IT hardware life cycle replacement.
• Assist in the development and execution of business processes to support the identification and validation of IT hardware throughout its life cycle, ensuring properly documented assets are managed within the organization’s asset management database.
• Assist with data input into the organization’s asset management database.
• Technically support the development of information papers to support a wide variety of IT requirements to include Unfunded Requirements (UFR), POM issue papers, organizational functional lay-downs, financial planning documents, strategy and implementation documents, and briefings.
• Assist with the complete acquisition process to satisfy Information Technology requirements for the mission and installation of network services at supported units and organizations.
• Develop and/or provide input to the Statement of Work (SOW), Sole Source Justification, Brand Name Justification, Market Analysis, Independent Government Estimate (IGE), and other documentation required for procurement packages.

Skills on Resume: 

• Strategic Planning (Soft Skills)
• Initiative Prioritization (Soft Skills)
• Asset Management (Hard Skills)
• Lifecycle Tracking (Hard Skills)
• Data Entry (Hard Skills)
• Technical Writing (Hard Skills)
• Procurement Support (Hard Skills)
• Financial Planning (Soft Skills)

Job Summary: 

• Develop IT requirements packages for G6/GISA Request for Change, Requirements Review Board (IRRB), Army ITAS Waivers, and ARFIT-MI approvals.
• Track the status throughout each process, coordinating requests for additional information with technical staff.
• Provide technical assistance supporting programming activities in support of Program Objective Memorandums (POM) and Intelligence POM development.
• Technically supports the development of Unfunded Requirement (UFR)/URR and POM issue papers, organizational and functional lay-downs, POA&M MS Project schedules, facilities planning documents, security architecture planning documents, and strategy and implementation documents and briefings.
• Recommendations on organizational staffing and enterprise relationships
• Preparation of briefings and papers for GISA-Pacific leadership
• Provide technical expertise and recommendations at architecture, planning, and implementation meetings, and provide recommendations on organization and TTPs.
• Attends meetings, VTCs, and conferences and supports coordination with key military and civilian personnel at HQs, HQDA, Army MACOMs, Services, and Intelligence Agencies. 

Skills on Resume: 

• Requirements Development (Hard Skills)
• Process Coordination (Soft Skills)
• Programming Support (Hard Skills)
• Technical Documentation (Hard Skills)
• Organizational Planning (Soft Skills)
• Leadership Briefing (Soft Skills)
• Architecture Consultation (Hard Skills)
• Crossagency Coordination (Soft Skills)

Job Summary: 

• Deploy and manage business-critical applications in cloud infrastructure like Amazon Web Services (AWS) and Google Cloud Platform (GCP), and Azure
• Build policies and scripts to support company-owned devices
• Develop and maintain documentation for supported applications, processes, and training material for internal employees and IT staff
• Work with Security, PeopleOps, and Business Systems to develop automated onboarding and offboarding processes
• Develop tooling and processes to facilitate end-user asset management, provisioning, and tracking
• Oversee and provide operations support, including account management, workflow, log analysis, troubleshooting, and service optimization
• Assist in ongoing evaluation and management of major vendor relationships and outsourcing arrangements
• Develop system-monitoring and support automation to enhance and scale the quality of support

Skills on Resume: 

• Cloud Management (Hard Skills)
• Device Automation (Hard Skills)
• Technical Documentation (Hard Skills)
• Process Automation (Hard Skills)
• Asset Management (Hard Skills)
• Operations Support (Hard Skills)
• Vendor Management (Soft Skills)
• System Monitoring (Hard Skills)

Job Summary: 

• Manage the provisioning, deployment, and monitoring of a highly available, scalable platform driven by automation
• Incident management of high-severity issues impacting the sites and services 24/7, demonstrating high care for the systems and customers
• Develop monitoring, alerting, and self-healing to detect symptoms and prevent outages
• Debug and analyse production issues across services and levels of the stack using logs and APM tools to perform accurate root cause analysis
• Participate in critical incident post-mortems by providing root cause analysis and identifying corrective actions of thought leadership to devise tactical and strategic preventative measures across teams of clear and concise communication, being able to explain what happened and why, whilst proposing solutions and securing sponsorship to implement them
• Collaborate with other teams to automate and improve processes and tools
• Participate in the evaluation and integration of new technologies and best practices
• Assist in the creation of documentation to formalize processes and procedures

Skills on Resume: 

• Platform Management (Hard Skills)
• Incident Response (Hard Skills)
• System Monitoring (Hard Skills)
• Root Analysis (Hard Skills)
• Postmortem Reporting (Soft Skills)
• Process Automation (Hard Skills)
• Technology Integration (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Networked workstations, networked printers, network cabling, routers, switches, and leased equipment
• Desktop, server, network, and security applications
• Network servers (e.g., database, file, print, tape backup, DHCP, DNS, Intranet web, Email, firewall, Internet proxy, and Remote Access Servers)
• Monitor network traffic and proactively prevent and eliminate overloads, monitor systems' workloads, and upgrade
• Design and implement system and networking upgrades to optimize enterprise technology resources
• Monitor and manage the network and systems for potential and immediate security risks
• Provide for necessary user training for security, desktop applications, and operating systems
• Maintain documentation on equipment, client, server, and networking equipment configurations, and all policies/procedures

Skills on Resume: 

• Network Administration (Hard Skills)
• System Management (Hard Skills)
• Server Maintenance (Hard Skills)
• Traffic Monitoring (Hard Skills)
• System Upgrades (Hard Skills)
• Security Management (Hard Skills)
• User Training (Soft Skills)
• Configuration Documentation (Hard Skills)

Job Summary: 

• Develop and ensure adherence to the company network and systems security policies and procedures
• Create and maintain desktop instructions for all routinely performed tasks
• Install and maintain current revisions of operating systems, applications, and related software on the network through patches and security updates
• Support the design and maintenance of Internet and Intranet connectivity
• Support implementation, design, and maintenance of the VMware virtual environment
• Maintain a broad knowledge of current and emerging computer, network, and security systems, technologies, and architectures, and technology security risks and measures
• Perform cost/benefit analyses, create project justifications, plans, and presentations for new system and technology offerings
• Contribute to the IT budgetary planning process

Skills on Resume: 

• Security Management (Hard Skills)
• Process Documentation (Hard Skills)
• System Maintenance (Hard Skills)
• Network Support (Hard Skills)
• VMware Administration (Hard Skills)
• Technology Awareness (Soft Skills)
• Project Planning (Soft Skills)
• Budget Management (Soft Skills)

Job Summary: 

• Respond to information technology help desk requests and assist via phone, e-mail, remote access, and onsite support
• Escalate more complex requests to senior staff members
• Perform basic configuration, installation, and maintenance of workstations, laptops, printers, telephones, mobile devices, and other peripherals
• Troubleshoot basic software, hardware, and network issues
• Escalate more complex issues to senior staff members
• Train end-users in operating systems, application programs, and basic computer functionality
• Assist with meeting room setup of laptops, Cisco phones, and other requested items
• Help maintain the conference room and telephone room IT and AV systems
• Support the onboarding and off-boarding of employees
• Perform software and hardware procurement for staff
• Track and maintain IT inventory
• Maintain and deploy laptops for new hires and return laptops from departed employees.
• Unpack, organize, and open boxes of equipment

Skills on Resume: 

• Helpdesk Support (Hard Skills)
• Issue Escalation (Soft Skills)
• Hardware Maintenance (Hard Skills)
• Network Troubleshooting (Hard Skills)
• User Training (Soft Skills)
• Meeting Setup (Hard Skills)
• Employee Onboarding (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Oversee the day-to-day operations of computer infrastructure, including networks, systems, hardware/software support, training, and special projects
• Plan, design, and implement data/voice connectivity for local area network (LAN), wide area network (WAN), and wireless systems
• Assist in coordinating special projects
• Perform LAN/WAN hardware/software purchases and system installation, backup, maintenance, and problem-solving
• Assist in providing network and remote connectivity hardware/software support
• Maintain LAN user documentation, including hardware/software applications
• Support logs and other related information
• Research and recommend network and server hardware and software
• Assist in installing, designing, configuring, and maintaining system hardware and software
• Analyze and troubleshoot the network logs and track the nature and resolution of problems
• Monitor usage to ensure the security of data and access privileges

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Network Design (Hard Skills)
• Project Coordination (Soft Skills)
• System Maintenance (Hard Skills)
• Connectivity Support (Hard Skills)
• User Documentation (Hard Skills)
• Hardware Research (Hard Skills)
• Security Monitoring (Hard Skills)

Job Summary: 

• Install, support and maintain both physical and virtual network servers and appliances
• Install, maintain and troubleshoot the Storage Area Network (SAN), networking (wired/wireless) and telephony infrastructure
• Establish and maintain user accounts, profiles, file sharing, access privileges and security
• Research, analyze, monitor, troubleshoot and resolve server or data network problems
• Develop, maintain and implement network support and archive procedures
• Research and evaluate new technologies related to computer networking
• Assist in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support
• Recommend and specify the purchase of related products and services
• Keep current policies and procedures regarding new hardware/software products for system enhancements
• Assist and provide support to the Coordinator, WAN/LAN, and other technology staff, including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support and specialized training.

Skills on Resume: 

• Server Management (Hard Skills)
• SAN Maintenance (Hard Skills)
• Access Control (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Backup Procedures (Hard Skills)
• Technology Evaluation (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Support (Soft Skills)

Job Summary: 

• System administration of heterogeneous networks, including Windows 7/10, Windows Server-based domains, and Linux distributions
• Manage operating system cyber compliance, upgrades, and patching (Windows/Linux)
• Perform guidance and management for hardware, including diagnostics, troubleshooting, and maintenance on multiple architectures
• Ensure the integrity and availability of applications, as well as coordinate new application installations, upgrades, and customer support in classified areas.
• Be responsible for implementing effective backup/recovery, resource accounting, and auditing procedures.
• Perform troubleshooting and maintenance on varied IT hardware (PCs, printers, laptops, etc.).
• Gathers system security design requirements with stakeholders and develops architecture.
• Implements security designs in hardware, software, data, and procedures.

Skills on Resume: 

• System Administration (Hard Skills)
• Cyber Compliance (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Application Management (Hard Skills)
• Data Recovery (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Security Architecture (Hard Skills)
• Security Implementation (Hard Skills)

Job Summary: 

• Designs, develops, tests, coordinates, implements, maintains, and administers Windows-based IT Infrastructure and applications
• Analyzes business/technical and related needs and proposes suitable solutions
• Creates processes and tools to enhance and streamline the support and maintenance process
• Creates revisions to existing programs, systems, and procedures
• Uses appropriate tools to troubleshoot and correct deficiencies
• Conducts product research and evaluation
• Designs and implements software, handles hardware configuration
• Be responsible for software installation, configuration, testing, documentation, upgrades, and maintenance
• Provides technical support, including troubleshooting and problem resolution

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Solution Analysis (Soft Skills)
• Process Improvement (Soft Skills)
• System Enhancement (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Product Evaluation (Hard Skills)
• Software Implementation (Hard Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Work with internal customers and 3rd party vendors to extract technical requirements for projects, coordinate execution with cross-team technical resources, and communicate status updates with stakeholders (executives, middle managers, and end users).
• Design, implement, administer, and troubleshoot the IAM platform (Jumpcloud), and all of the associated SSO applications, directories, policies, API integrations, etc.
• Design, implement, administer, and troubleshoot the MDM platform (VMware Workspace One), and all of the associated device policies and settings, scripting, patching, etc, in a mixed OS environment (Windows, MacOS, iOS, and Android).
• Design, implement, administer, and troubleshoot common business and operations systems such as Warehouse Management Systems, Shipping Management Systems, Order Management Systems, Customer Relationship Management Systems, etc.
• Create support documentation for end users and level 1 IT Support Technicians, and provide level 2 support when escalations
• Monitor and remediate common VPN, wireless, LAN, and ISP issues using Meraki and Palo Alto networking hardware and software.
• Participate in an on-call rotation schedule to provide rapid response and resolution for round-the-clock major production-impacting events across multiple locations.
• Design, build, operate, and maintain a broad variety of technology solutions.
• Scale the organization's ability to support staff across multiple locations worldwide.

Skills on Resume: 

• Requirements Gathering (Soft Skills)
• IAM Management (Hard Skills)
• MDM Administration (Hard Skills)
• System Integration (Hard Skills)
• Technical Documentation (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Oncall Support (Soft Skills)
• Global Scalability (Soft Skills)

Job Summary: 

• Performs a full range of engineering tasks represented by the activities listed under junior engineering positions.
• Work requires a high degree of creative ability and engineering, and programming skills.
• Capable of assimilating information from various technical specialties and devising innovative solutions.
• Coordinate and lead the work of subordinate engineers on assigned projects.
• Rely on experience and judgment to plan and accomplish goals.
• Possess advanced troubleshooting skills.
• Perform a variety of complicated tasks.
• Lead and direct the work of others.

Skills on Resume: 

• Engineering Design (Hard Skills)
• Programming Skills (Hard Skills)
• Creative ProblemSolving (Soft Skills)
• Project Coordination (Soft Skills)
• Goal Planning (Soft Skills)
• Advanced Troubleshooting (Hard Skills)
• Task Management (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Provide advanced technical support and escalation for a wide range of infrastructure solutions
• Configuration, monitoring, and support of critical physical and virtual infrastructure
• Management and support of on-site Data Centre facilities, including power and cooling
• Packaging and deployment of Operating Systems, Applications, and updates
• Ensure compliance with Glencore IS&T security policy, including patching and vulnerability management
• Provide guidance and support to Service Delivery teams (Service Desk and Field Support)
• Contribute to the design and delivery of IT infrastructure services
• Organise, lead, manage, and deliver a range of global operational projects
• Manage, maintain, monitor, and provide management reporting for mission-critical IT systems.
• Act as an escalation point to investigate, diagnose, and resolve complex, high-impact incidents and service requests

Skills on Resume: 

• Technical Support (Hard Skills)
• Infrastructure Management (Hard Skills)
• Data Centre (Hard Skills)
• System Deployment (Hard Skills)
• Security Compliance (Hard Skills)
• Team Guidance (Soft Skills)
• Project Management (Soft Skills)
• Incident Resolution (Hard Skills)

Job Summary: 

• Define and drive the implementation of Netskope’s new office build Networks
• Analyze the security of network systems from hardware to cloud services and discover and address network security issues.
• Work with partner teams on company-wide business requirements, strategies, and roadmaps
• Work with vendors, industry organizations, and internal teams to implement and maintain enterprise infrastructure.
• Increase business impact via process automation and technology innovation
• Assist in the roll-out and deployment of new systems, integrations, and configuration changes to support business growth, working collaboratively with business and IT teams
• Ensure complete compliance with all security, usage, and IT controls and policies
• Install operating systems, wireless networking systems, switches, firewalls, software, and other hardware
• Monitor system operations to detect potential problems

Skills on Resume: 

• Network Implementation (Hard Skills)
• Security Analysis (Hard Skills)
• Strategic Collaboration (Soft Skills)
• Vendor Management (Soft Skills)
• Process Automation (Hard Skills)
• System Deployment (Hard Skills)
• Compliance Management (Hard Skills)
• System Monitoring (Hard Skills)

Job Summary: 

• Collaborate with the team, department teams, stakeholders, and management to be always up to date on what is the most valuable way can contribute towards Adform goals and agreed SLA
• Perform database engineer routine tasks to keep the service up to date and performing to the highest standards, and technology stack requirements
• Perform maintenance tasks, updates, patching, and version upgrades
• Ensuring supported systems are up to date with all security improvements
• Solve incidents, consult with stakeholders on improvements, and cooperate with 3rd party technical support
• Share knowledge and consult stakeholders on the architecture and usage of databases
• Continuously develop the personal, interpersonal, and technical competencies
• Collect and document business process information and translate it into technical requirements, system designs, or updates.
• Perform new system setup or existing system configuration changes to support business needs, processes, enhancements, etc.
• Conduct troubleshooting and research to determine the cause and resolution of technical system and end-user issues.

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Database Maintenance (Hard Skills)
• System Upgrades (Hard Skills)
• Security Patching (Hard Skills)
• Incident Resolution (Hard Skills)
• Architecture Consulting (Soft Skills)
• Continuous Learning (Soft Skills)
• System Configuration (Hard Skills)

Job Summary: 

• Ensure all systems and hardware under Group IT support are being maintained in line with thresholds regularly, such as Windows updates, system restarts, HA failovers, and general housekeeping.
• Be responsible for ensuring systems are running stably and responsibly, and formulate recommendations for improvements to the current systems and solutions to improve service availability.
• Build scripts to automate processes, reducing resource threshold where underused, and altering Nagios to allow superior detection of issues.
• Provide diagnostic and specialist care for any issues that cannot be resolved by the Level 1 Team. 
• Escalate support and system issues up to the 3rd line with prompt and effective delivery
• Accountable for on-site support at respective offices around the UK.
• Work closely with the Technical Projects team and IT Management on other tasks and projects to support wider business plans and initiatives
• Follow best practices to manage user access governance processes, including working with stakeholders to manage roles, role memberships, separation of duties requirements, and lifecycle workflows
• Serve as a subject matter expert and solution architect for IAM solutions
• Create process documentation, including workflows, process maps, and controls
• Provide periodic reporting, including key performance indicators (KPIs), to ensure process health and continued ability to meet business needs

Skills on Resume: 

• System Maintenance (Hard Skills)
• Performance Optimization (Hard Skills)
• Process Automation (Hard Skills)
• Issue Diagnostics (Hard Skills)
• Technical Escalation (Soft Skills)
• Onsite Support (Soft Skills)
• Access Governance (Hard Skills)
• IAM Architecture (Hard Skills)

Job Summary: 

• Troubleshooting and resolving Azure environment performance, connectivity, and security issues
• Implementing and maintaining Microsoft Azure solutions, including major services related to Compute, Storage, Network, and Security
• Designing and implementing solutions for managing Microsoft Azure resources using ARM, PowerShell, and Azure DevOps
• Operating system configuration, upgrade, migration, and patching
• Contributing to DevOps pipelines and other system administration activities
• Building new applications and migrating existing applications to the Azure Cloud
• Providing 24/7 support on critical systems in an on-call rotation
• Supporting communication between all departments
• Providing technical direction and guidance to customers and other team members

Skills on Resume: 

• Azure Troubleshooting (Hard Skills)
• Cloud Implementation (Hard Skills)
• Resource Management (Hard Skills)
• System Administration (Hard Skills)
• DevOps Integration (Hard Skills)
• Application Migration (Hard Skills)
• Oncall Support (Soft Skills)
• Cross-Department Communication (Soft Skills)

Job Summary: 

• Be responsible for the IT service of infrastructure, network, systems, storage, and backup in fulfilling business strategic goals as well as meeting project deliverables, together with vendor management.
• Manage and contribute to the IT enterprise architect, design, evaluation, and deployment of IT systems covering network equipment, IT services, software applications, messaging and collaboration technologies, etc.
• Be responsible for the smooth operations of all ICT systems from desktop/laptop management, infrastructure and networking, support to communication (LAN, WAN, email, etc.), anti-virus, database, backup and disaster recovery system, regulatory and security compliance
• Be responsible for the management of service desk day-to-day operations of ICT, including performance, integrity, and security, reporting service levels, tracking of IT operational metrics, database (including planning, development, and troubleshooting), data integrity, anti-virus/anti-spam protection.
• Troubleshoot network and systems infrastructure issues, which are escalated by the service desk
• Formulate, develop, implement, comply and enforce IT related policies, processes, guidelines, IT operation procedures, and standards for compliance and protect IT computer networks (computer workstations, computer servers, printers, wireless systems etc.) and application systems (online, database etc.) against computer intrusions, unauthorized access, and other malicious misuses to meet ISO9001 and Mindef Related Offices (MROs) requirements and industry best practices
• Contribute to the development of IT strategies to align with the organizational strategies.
• Performs problem analysis utilizing a good understanding of business system functions and requirements.

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Enterprise Architecture (Hard Skills)
• System Operations (Hard Skills)
• Service Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Policy Compliance (Hard Skills)
• Strategic Planning (Soft Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Be responsible for the administration of SAFRA computer systems, including installing, testing, maintaining, and upgrading of servers, e.g, firewalls, DNS, AWS, VMs, and Databases, etc.
• Capacity planning to ensure enough server capacity for daily operations.
• Ensure the IT infrastructure achieves an availability of at least 99.95% uptime a year
• Perform system administrator tasks, including security, upgrading, and fine-tuning of servers
• Manage, maintain, and optimize core IT systems and services, including Active Directory (AD), Office 365 Exchange, Hyper-V, SAN, Networking, Firewalls, Antivirus servers, Desktops, Routers, Wireless Lan Controllers, Proxy, Backup Servers, WSUS servers, and patch management on-premises and in the Cloud
• Be responsible for the tracking of IT assets.
• Be responsible for contract and Vendor management and service level agreements.
• Document resolutions, instructions, and other information to provide assistance and support for computer systems.
• Ensure and manage security operations in compliance with IM8 and MRO guidelines.

Skills on Resume: 

• System Administration (Hard Skills)
• Capacity Planning (Hard Skills)
• Uptime Management (Hard Skills)
• Server Optimization (Hard Skills)
• Asset Tracking (Hard Skills)
• Vendor Management (Soft Skills)
• Security Compliance (Hard Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Maintains a safe working environment by complying with all safety and environmental policies in the workplace.
• Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE, and encouraging others to do the same.
• Provide accurate, reliable status updates and communication to end users and management.
• Make recommendations to purchase software or software products to increase productivity and provide better service to the end-user.
• Assist with troubleshooting efforts.
• Identify needs and participate in the end-user training program, including development, maintenance, and presentation of training materials.
• Develop new applications and system procedures.
• Keep informed of current industry developments and technology.
• Assist with the development and/or enforcement of applicable policies and standards.
• Coordinates with Production IT team.
• Plans, coordinates, and manages IT projects.
• Works in conjunction with IT teams in Europe to ensure the project stays on time and on budget.

Skills on Resume: 

• Safety Compliance (Soft Skills)
• User Communication (Soft Skills)
• Software Recommendation (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• User Training (Soft Skills)
• Application Development (Hard Skills)
• Policy Enforcement (Hard Skills)
• Project Management (Soft Skills)

Job Summary: 

• Research, design, and implement company-wide IT projects.
• Some of these projects include SSO Integration, Certificate Management, Provisioning and Deprovisioning of enterprise resources, and software testing.
• Installing, configuring, testing, and maintaining operating systems, application software, and system management tools
• Assist with Level II and Level III ticket queue, user administration, security, hardware management, and any other IT-related items
• Ensure the highest levels of systems and infrastructure availability based on firmware/security updates and patching.
• Support the new hire onboarding process by preparing all IT systems
• Build, upgrade, and maintain workstation WDS Images for support of Tier II business applications, keeping gold images up-to-date with the latest security patches.
• Maintain asset management across the organization, and partner with vendor representatives
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Create and maintain departmental documentation and create KBs, system interdependencies, and end-user documentation

Skills on Resume: 

• Project Implementation (Hard Skills)
• System Configuration (Hard Skills)
• User Administration (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Onboarding Support (Soft Skills)
• Image Management (Hard Skills)
• Asset Management (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Plan and execute complex software installations.
• Configure, upgrade, maintain, and troubleshoot them in accordance with established IT policies and procedures.
• Research, evaluate, and recommend engineering application software technologies and products.
• Maintain licenses on multiple types of license servers (public license managers, i.e., FlexLM, or private license managers, i.e., Altium).
• Diagnose and resolve server OS and application problems as they arise.
• Maintain mission-critical software applications such as SolidWorks, Altium, Ansys, Artifactory, and DOORS.
• Prepares test data, tests, and debugs applications, and resolves software defects.
• In partnership with IT Asset Manager, manage and control software licenses.
• Document Knowledge Base operational procedures and communicate changes with appropriate change control procedures.
• Configure and maintain backup support to the Applications Server Administrator for System Administration.
• Performs problem analysis utilizing a good understanding of business system functions and requirements.
• Create software deployment packages using software such as Admin Studio.

Skills on Resume: 

• Software Installation (Hard Skills)
• System Configuration (Hard Skills)
• Technology Evaluation (Hard Skills)
• License Management (Hard Skills)
• Server Troubleshooting (Hard Skills)
• Application Maintenance (Hard Skills)
• Problem Analysis (Soft Skills)
• Software Deployment (Hard Skills)

Job Summary: 

• Designs and implements technical solutions using best practices and standards, following standard development methodology.
• Work with multiple departments to ensure maximum operation and availability of applications and servers.
• Builds strong internal and external stakeholder relationships by aligning application solutions to changing business requirements.
• Look for ways to improve and promote quality
• Applies feedback to improve performance.
• Automate tasks and implement IT solutions with specialized tools or programming, e.g, Software Asset Management (SAM).
• Maintain configuration management data of applications in conjunction with the corporate CMDBs (Configuration Management Database).
• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Responds to requests for service and assistance
• Implements best practices within asset management toolsets for configuration management.
• Maintain a 24x7 production environment and participate in rotating ‘on-call’ schedules with other members of the team.
• Collaborates with staff and is a key liaison to peers and other system administrators.

Skills on Resume: 

• Solution Design (Hard Skills)
• System Availability (Hard Skills)
• Stakeholder Management (Soft Skills)
• Quality Improvement (Soft Skills)
• Task Automation (Hard Skills)
• Configuration Management (Hard Skills)
• Customer Service (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Resolve 2nd line support requests directly from managed service clients using existing skills and knowledge
• Work on project design and implementation together with other team members, support staff, and at times, the IT and Systems Director
• Perform advanced troubleshooting analysis, which may include working with external vendors to resolve challenging, complex faults
• Provide support to 1st Line Support and Junior Technicians/Engineers, and participate in knowledge transfer
• Report and escalate faults to 3rd Line Support as per pre-defined parameters
• Actively participate in reviewing and proposing improvements to existing processes, procedures, systems, and services
• Budget Management, for staffing, contractors, and equipment
• Implement technical support for the Windows operating system
• Management and maintenance of the company's Servers, networks, and security systems
• Communication with external partners to resolve technical issues

Skills on Resume: 

• Technical Support (Hard Skills)
• Project Implementation (Hard Skills)
• Troubleshooting Analysis (Hard Skills)
• Team Mentoring (Soft Skills)
• Fault Escalation (Soft Skills)
• Process Improvement (Soft Skills)
• Budget Management (Soft Skills)
• Server Management (Hard Skills)

Job Summary: 

• Perform requirements analysis, requirements definition, requirements management, functional analysis, performance analysis, system design, detailed trade studies, systems integration and test, validation, interface definition studies of subsystem or system elements
• Perform technical, cost, and risk analyses and planning for subsystems and system elements
• Perform technical project planning for subsystems and system elements
• Develop and evaluate systems, networks, and information systems to ensure designs meet applicable governmental security specifications
• Perform installation planning for subsystems and system elements
• Research and analyze data, such as vendor products, COTS components, GFE/CFE, specifications, and manuals, to determine the feasibility of the design or application
• Investigate and resolve technical problems during design, test, and installation.
• Develop test plans and implement end-user solutions, ensuring Information Security policies are followed.
• Evaluate new mobile technology, including IOS, Android.

Skills on Resume: 

• Requirements Analysis (Hard Skills)
• System Design (Hard Skills)
• Risk Assessment (Hard Skills)
• Security Compliance (Hard Skills)
• Installation Planning (Hard Skills)
• Data Research (Hard Skills)
• Problem Resolution (Hard Skills)
• Technology Evaluation (Hard Skills)

Job Summary: 

• Set up and configure Linux and Windows Server OS
• Management of complex computing infrastructure, including NG Firewalls, MDM, IDS, WLC, NAC, Switches, Routers, SAN, and UCM.
• Management of SIEM environments and security tools (Privileged Access and Session Management, DLP)
• Troubleshooting and resolving problems
• Participation in the new system installation and configuration
• Continuous optimization of infrastructure for maximum speed and scalability
• Implementation of local and international IT projects
• Deploy and maintain a virtualized on-prem infrastructure
• Define and configure Windows Server or Linux preventive maintenance tasks
• Assess the stability, security, and scalability of the current infrastructure.

Skills on Resume: 

• Server Configuration (Hard Skills)
• Infrastructure Management (Hard Skills)
• Security Tools (Hard Skills)
• Problem Resolution (Hard Skills)
• System Installation (Hard Skills)
• Infrastructure Optimization (Hard Skills)
• Project Implementation (Hard Skills)
• System Assessment (Hard Skills)

Job Summary: 

• Design and support scalable IT management solutions to address a variety of challenges
• Develop automation workflows to make IT Operations more efficient and provide custom solutions
• Assist employees in solving hardware and software problems across multiple OSes
• Deploy and troubleshoot MDM policies, packages, and profiles for macOS, iOS, and Windows
• Provide support for licensing and troubleshooting across many SaaS tools
• Support onboarding, offboarding, asset management, AV troubleshooting, IT Documentation, and other daily responsibilities
• Occasionally travel domestically to meet with peer teams and partners
• Architect and maintain multi-vendor, tier-based storage solutions
• Provide additional day-to-day support, including system analysis, monitoring, and performance tuning, as well as developer workstation support

Skills on Resume: 

• IT Solution Design (Hard Skills)
• Workflow Automation (Hard Skills)
• Technical Support (Hard Skills)
• MDM Management (Hard Skills)
• SaaS Support (Hard Skills)
• Asset Management (Hard Skills)
• Storage Architecture (Hard Skills)
• System Monitoring (Hard Skills)

Job Summary: 

• Manage the design and evolution of an existing wide area network in support of government customers, and ensure that concepts correlate with provided or developed requirements
• Serve as a lead in technical projects from inception to completion, including research, conceptualization, feasibility assessment, design, lab testing, implementation planning, procurement, training, documentation, and transition to the operational environment
• Conduct in-depth analysis for Tier III and IV issues and solve complex problems in support of an enterprise data center
• Provides mentoring and technical/engineering advice to junior engineers
• Protect computer systems/networks from attacks, viruses, data tampering, unauthorized system entry, and other emerging threats
• Commit to ongoing training in the disciplines necessary to perform the job
• Identify and solve team, organizational, and business IT infrastructure problems.
• Design, build, and own efficient and easy-to-maintain infrastructure that addresses enterprise email deliverability challenges, and that improves the identity and access management, endpoint management, security, and compliance processes and posture.
• Take part in high-impact cross-organizational projects to integrate, expand, and evolve the corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.
• Promote and build automation, eliminating friction and toil to help the team and the business work sustainably.
• Drive IT incident response in concert with other InfoSec and engineering teams.
• Support coworkers by providing escalated technical assistance and troubleshooting for laptops/systems/servers.
• Actively contributes to team meetings and drives operational changes to improve team performance

Skills on Resume: 

• Network Design (Hard Skills)
• Project Leadership (Soft Skills)
• Problem Solving (Soft Skills)
• Team Mentoring (Soft Skills)
• Cybersecurity Management (Hard Skills)
• Infrastructure Automation (Hard Skills)
• Incident Response (Hard Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Provide overall direction to multiple projects, establish project objectives, maintain liaisons with prime vendor contacts, and facilitate company objectives within specified timelines
• Maintain ethical business transactions and conduct in all aspects of work performance, work independently or as a collaborative team member and handle sensitive information with discretion, and prioritize work effectively.
• Perform daily inspections on assigned equipment to uphold safe and secure working conditions and notify the IT Director of any damages and/or signs of tampering.
• Comply with the Company's safety and security standards and report incidents immediately to the IT Director.
• Communicate regularly with team members to ensure that work specifications are being followed and that any problems with deadlines or adverse conditions are reported and addressed promptly.
• Adhere to OSHA and MOSHA Safety Standards
• Accountable for maintaining the plant's critical operational systems.
• Conducts design, configuration, integration, security, and lifecycle management of process control assets.
• Collaborates with site Process Control, Electrical and Instrumentation (E&I) teams, and vendors to implement changes to PCN, PLC, and SCADA systems.
• Provides technical support to local operations personnel in the ongoing maintenance and administration of systems, including cybersecurity, information and risk compliance, software license management, and software patch management.
• Supports new projects as well as maintenance of existing systems.
• Architect, develop, test, and support services, integrations, and automations between key IT systems
• Collaborate closely with the Security team to establish standards and implement IT security controls across applications, servers, and client endpoints
• Drive documentation efforts and process improvements to enable the IT Engineering and IT Service Desk teams to perform at their best to support end users
• Build robust automation of current and future IT processes using workflow automation tools

Skills on Resume: 

• Project Management (Soft Skills)
• Ethical Conduct (Soft Skills)
• Safety Compliance (Soft Skills)
• Team Communication (Soft Skills)
• System Administration (Hard Skills)
• Process Control (Hard Skills)
• Security Management (Hard Skills)
• Process Automation (Hard Skills)

Job Summary: 

• Deploy Network Security Components and Protocols for State-of-the-art firewalls deployed at Enterprise, Data Center, Cloud, and Service Provider environments.
• Automate planning, configuration, and deployment of firewalls using PA Firewalls, including Panorama and Ansible.
• Analyzing the current PA environment and providing recommendations and an implementation plan to upgrade the code, App-ID.
• Configure routing protocols and VPN.
• Monitor information security alerts and collaborate with other technical teams to respond, triage, and raise.
• Alerts include logs from firewalls, IDS, OS, Antivirus, databases, web application firewalls, and web servers.
• Administer day-to-day IT systems operations by proactively monitoring and resolving problems with end user accounts, computing environments, networking, anti-virus, productivity services, and disaster recovery components.
• Provide escalation support for and efficient resolution of IT problems, tracking all support interactions in the IT helpdesk system.
• Configure, deploy, and maintain server and network hardware.
• Perform SQL Server setup and maintenance, security, and database management.
• Regular and predictable attendance and punctuality are a requirement for this position.

Skills on Resume: 

• Network Security (Hard Skills)
• Firewall Automation (Hard Skills)
• System Analysis (Hard Skills)
• Routing Configuration (Hard Skills)
• Security Monitoring (Hard Skills)
• System Administration (Hard Skills)
• SQL Management (Hard Skills)
• Technical Support (Soft Skills)

Job Summary: 

• Contribute to and maintain system standards (endpoint and cloud) while creating documentation around process and procedure best practices
• Own the provisioning and de-provisioning workflows for corporate systems and accounts
• Deliver solutions to improve the availability, scalability, latency, and efficiency of systems management services
• Work directly with internal and external partners to ensure high reliability of the services as well as compliance with internal security policies
• Investigate and troubleshoot IT issues with a focus on exceptional user support
• Maintain monthly IT maintenance planning and schedules
• Forecast and perform in-depth technology refresh for aging hardware and software systems.
• Provide routine maintenance and troubleshooting for existing systems through help desk tickets.
• Monitor the integrity and performance of systems.
• Interface and coordinate with spectrum management agencies and POCs with respect to AOR and theater frequency requirements.
• Provide on-site support at different AFSOF operating locations (OLs) for specific assigned units.
• Assist the business function in successfully delivering migration projects and existing BAU operational work.
• Provides on-call rotational production support, manages severity level 1 issues, implements change controls as well, and contributes to production issue resolution.
• Ensures application availability, reliability, and stability, and documents root cause analysis of all in-scope incidents along with recommended corrective action plans.

Skills on Resume: 

• System Standardization (Hard Skills)
• Account Provisioning (Hard Skills)
• Performance Optimization (Hard Skills)
• Security Compliance (Hard Skills)
• User Support (Soft Skills)
• System Maintenance (Hard Skills)
• Hardware Refresh (Hard Skills)
• Incident Management (Hard Skills)

Job Summary: 

• Install and maintain all infrastructure equipment at Worldwide locations and data centres, such as network equipment, servers, telecoms, phone systems, computer hardware, and software in use at Worldwide.
• Perform server and network administration on Windows servers, Active Directory (DNS, DHCP, Group Policies, OU structure, site replication), DFS, IIS, MS SQL, VMWare ESX, Citrix, firewalls, backups, LAN/WAN, and firewall equipment.
• Establish and manage user, system, and administrator accounts on the network, ensuring compliance with policy and procedures for backup, archiving, and data restoration.
• Provide Tier 2 support for day-to-day management of infrastructure solutions, both internal and external (cloud), including firewalls, storage, servers, switches, network connectivity (WAN, LAN, Internet), SAN, and backup.
• Implement IT Infrastructure projects, keeping milestones on target and providing regular updates, communication, and guidance to teams and upper management.
• Take responsibility for the management and maintenance of IT platforms, servers, and systems, and those of the clients, ensuring that the IT environment functions optimally.
• Implement new solutions or improvements to the current infrastructure that uses technologies such as VMware and Microsoft Server with all of its elements like vSphere and vSan, Microsoft SQL, backup routines, anti-virus, and server, application, and network monitoring.
• Guide the resolution of incidents, troubleshooting, and provide ongoing customer support, often working in collaboration with other teams or client administrators to resolve problems.
• Analyze and troubleshoot system issues.
• Ensure that the potential impact of software development changes is well understood, using data to support understanding of upstream and downstream dependencies.
• Collaborate closely with cross-functional teams for end-to-end testing and performance analysis of real-time data applications, solve issues, proactively identify new opportunities, and drive initiatives through to completion

Skills on Resume: 

• Infrastructure Maintenance (Hard Skills)
• Server Administration (Hard Skills)
• Account Management (Hard Skills)
• Network Support (Hard Skills)
• Project Implementation (Soft Skills)
• System Optimization (Hard Skills)
• Incident Resolution (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Monitoring and maintaining the Red Hat Linux Server operating system
• Engineering and maintaining automation throughout the operating environment
• Applying patches to major subsystems and services, roles, and file-system components within a Red Hat Linux system environment, and performing operating system and patch testing on all changes before installation
• Monitoring and reviewing system logs while detecting and troubleshooting problems
• Controlling system access and security aspects of critical systems
• Providing 24x7 support on critical systems in an on-call rotation
• Troubleshooting and providing technical support to internal staff or external customers
• Estimating tasks and participating in the design of new projects
• Explaining and discussing technology with other IT technicians across the organisation.
• Assisting with troubleshooting efforts for computer hardware and software at the office in Berlin, as well as the other offices globally.
• Helping fulfill support requests for a wide variety of issues.
• Desktop installation and support for Windows 10 and macOS corporate users.
• Assisting with the onboarding of new users, including account provisioning and training.
• Working closely with the other IT team staff to effectively communicate issues and recommendations.

Skills on Resume: 

• Linux Administration (Hard Skills)
• Automation Engineering (Hard Skills)
• Patch Management (Hard Skills)
• System Monitoring (Hard Skills)
• Access Control (Hard Skills)
• Technical Support (Hard Skills)
• User Onboarding (Soft Skills)
• Team Communication (Soft Skills)

Job Summary: 

• IT process automation using Okta and SaaS tooling
• User onboarding/offboarding/account provisioning
• Build automation to improve endpoint management through JAMF
• SaaS systems administration and support (e.g., JIRA, Confluence, Google Workspace, Slack, etc.)
• Create and maintain documentation on internal policies, procedures, and end-user support
• AWS environment auditing, service configuration, and support
• Develop an interface for ERP, OA, and MES.WMS, BI, and Website systems take development roles during the system replacement or upgrade phase
• Daily system maintenance, user support, and troubleshooting
• Write project documents, user manuals, deliver user training, and provide data analysis support
• Collect project requirements, organize meetings for system requirements, and report to the supervisor
• Provide on-site or remote technical support to users (helpdesk), systems, and the network infrastructure of the company
• Ensure the daily control of the proper operation of the company's systems and technical equipment
• Market research and placing of appropriate orders according to the department's needs

Skills on Resume: 

• IT Automation (Hard Skills)
• Account Provisioning (Hard Skills)
• Endpoint Management (Hard Skills)
• SaaS Administration (Hard Skills)
• AWS Support (Hard Skills)
• System Development (Hard Skills)
• User Training (Soft Skills)
• Technical Support (Soft Skills)