What Does An IT Systems Engineer Do?

WHAT DOES AN IT SYSTEMS ENGINEER DO?

Published: Nov 14, 2025 - The Information Technology (IT) Systems Engineer leads the development and management of complex systems, applying advanced methods to solve technical challenges. This role plans and directs major projects, coordinates technical teams, and evaluates solutions, materials, and vendors. The engineer also conducts research, testing, and provides expert consultation across teams.

A Review of Professional Skills and Functions for IT Systems Engineer

1. IT Systems Engineer Duties

Incident Management: Respond to incidents and requests in alignment with established service objectives and procedures.
Project Support: Perform work requested to support both the organization and IT projects.
Hardware Maintenance: Perform diagnosis, repair, refurbishment, and deployment of R&Q technology hardware.
Mobile Support: Support mobile device and smartphone users for business purposes.
Software Deployment: Package and deploy software to end-users.
System Maintenance: Perform routine patching, updates, and maintenance of R&Q technology assets.
Asset Management: Maintain accurate software and hardware inventories of R&Q technology assets.
Documentation Management: Create and maintain accurate internal IT and end-user documentation.
On-site Support: Provide periodic in-person support for R&Q Monroeville Headquarters.
Customer Service: Work closely with customers to ensure technology needs are met promptly.
Account Management: Create and maintain user accounts and access.
Vendor Coordination: Coordinate with vendors and service partners for installations and repairs.
IT Operations Support: Supports the Director of Information Technology by ensuring efficient and timely department operations.

2. IT Systems Engineer Details

UEM Administration: Maintain and administer the UEM/MDM environment and infrastructure globally.
System Hardening: Manage system hardening practices by defining and implementing secure device configurations.
App Store Management: Contribute to the Enterprise App Store by developing MDM/MAM software packages.
Certificate Integration: Manage certificate integration with Certificate Authorities (CA) for use with mobile devices.
Network Integration: Manage enterprise wireless and VPN integration for use by managed, mobile devices.
Authentication Management: Manage certificate-based authentication on mobile devices.
Software Maintenance: Upgrade and patch MDM application software within specified timeframes.
Technical Support: Partner with IT and the IT Service Desk to provide tier-2 and tier-3 support.
System Security: Maintain system integrity and security by resolving issues from vulnerability and compliance scans.
Patch Management: Support patching in accordance with patching policies/SLAs.
Team Collaboration: Work autonomously as well as in team environments, often in stressful, high-impact environments.

3. IT Systems Engineer Responsibilities

Helpdesk Response: Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
Technical Support: Provide technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, applications, services, software, and hardware.
Issue Resolution: Follow up and ensure issues have been resolved.
Procedure Documentation: Document internal procedures and create a training and instruction manual.
Device Deployment: Manage PC/Laptop setup and deployment for new employees with standard hardware, images, and software.
Employee Training: Deliver employee orientation and training.
Hardware Maintenance: Install, modify, and repair computer hardware and software, and provide support on the company email system, web/audio conferencing service, and phone system.
Asset Management: Maintain an inventory of all equipment, software, and software licenses.
Network Support: Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
System Monitoring: Maintain daily performance and monitoring of computer systems.

4. IT Systems Engineer Job Summary

Active Directory Support: Assist with the configuration, implementation, and administration of Microsoft Active Directory domain infrastructure.
System Documentation: Assist in documenting and maintaining systems’ baselines and configuration standards.
Server Maintenance: Perform day-to-day server hardware, operating system, and application maintenance functions, including security patching and configuration management under the direction of senior IT staff members.
Team Communication: Keep appropriate team members informed of the results of the daily discussion mentioned above to ensure accurate and up-to-date communication among team members.
Data Backup Management: Monitor and ensure the successful data backup and restore functions of all enterprise systems.
Issue Remediation: Act as the point of contact for documenting, troubleshooting, and remediating discovered server or application anomalies.
System Diagnosis: Diagnose system tickets accurately via phone, remote tools, and on location.
Helpdesk Operations: Perform tasks associated with help desk tickets for both systems and desktop support issues.
Ticket Management: Update all assigned tickets that have not been updated in the past three days, ensuring the appropriate ticket owner is informed.
Status Follow-Up: Follow up with involved parties to research and update any “unknown-status” tickets.
Project Participation: Perform tasks as an individual contributor and as part of a project team.
Independent Work: Work with minimal supervision while maintaining a high quality of service.

5. IT Systems Engineer Accountabilities

Systems Engineering: Provides requisite expertise and support in establishing and managing systems engineering functions.
Research Development: Develops and applies advanced software/systems methods, theories, and research techniques in the investigation and solution of complex and advanced technical problems.
Project Management: Plans, conducts, and technically directs projects or major phases of significant projects, coordinating the efforts of technical support staff in the performance of assigned projects.
Technical Analysis: Analyzes, evaluates, and plans the method of approach and organizes the means to achieve the solution of complex technical problems.
System Testing: Conducts investigations and tests of considerable complexity.
Literature Review: Reviews literature, patents, and current practices relevant to the solution of assigned projects.
Progress Evaluation: Reviews project progress and evaluates results.
Technical Recommendations: Recommends corrections in technical applications and analysis.
Resource Specification: Specifies materials, equipment, and supplies required for completion and implementation of technical projects.
Vendor Evaluation: Evaluates vendor capabilities to provide required products or services.
Technical Consultation: Provide technical consultation to technical staff or other organizations.

6. IT Systems Engineer Functions

Hardware Implementation: Design, implement, and test hardware and software globally.
Consultative Solutions: Work in a consultative manner, establishing rapport, interviewing and fact-finding, defining requirements, and recommending solutions.
ROI Analysis: Showcase ROIs for proposed initiatives.
Cross-Functional Collaboration: Work in a dynamic cross-functional environment with changing requirements and competing priorities.
Technology Integration: Assist senior members of the team with the integration and testing of new technologies and the upgrading of existing infrastructure.
Technical Escalation: Serve as a technical escalation point.
Project Documentation: Create, document, and communicate project requirements, plans, and status.
Change Management: Create and update change control processes, topology, processes, and procedure documentation.
On-Call Support: Participate in a monthly on-call rotation for escalated issues.

7. IT Systems Engineer Job Description

Server Planning: Determine specifications for server hardware and long-term configuration and backup strategies.
Server Deployment: Create server installation engineering orders to drive installation and configuration activities.
Requirements Analysis: Evaluate customer requirements and ensure implementation meets requirements.
Network Design: Design and implement data networks.
Project Management: Drive project management responsibilities.
Technical Research: Research and investigate technically sound solutions for small business technology.
Technology Expertise: Maintain a high-level knowledge of network and voice technologies.
Technical Leadership: Provide technical leadership to the Service Desk and field technicians.

8. IT Systems Engineer Details and Accountabilities

Problem Management: Tier 3 problem management, diagnosis, escalation, tracking, and resolution.
Technical Escalation: Serve as a functional escalation point and diagnose and resolve technical issues that the team is unable to resolve.
Customer Service: Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner.
Process Improvement: Follow established processes and standards, identify and propose improvements.
Documentation Development: Assist in developing technical documentation to improve training and service delivery.
Project Leadership: Act as a resource or team lead on infrastructure projects.
On-site Support: Provide on-site client service.
After-Hours Support: Provide after-hours and on-call support on a rotation basis.

9. IT Systems Engineer Tasks

Network Architecture: Architect, install, optimize, and manage the network infrastructure, including WAN/LAN/Wi-Fi, site-to-site, and endpoint VPN networks efficiently, ensuring high availability, flexibility, and performance.
System Deployment: Plan, deploy, and manage core IT systems across a variety of different software stacks and platforms.
Security Collaboration: Collaborate with Information Security colleagues to ensure design principles and implementation practices are well aligned with security objectives and the larger strategy.
Endpoint Management: Proficient in deploying and management of endpoint infrastructure services using tools such as SCCM, JAMF, Desktop Central, Workspace One, and package management via Munki, Chocolatey, Artifactory, etc.
Cross-Training: Regularly cross-train collaborators on the operation and maintenance of systems management tools.
System Monitoring: Develop systems that proactively capture the health status of various system components.
Technology Awareness: Stay current on evolving and emerging technologies relevant to systems management.
Facility Partnership: Partner with Facilities, Security, Workplace, etc, on office expansion and remodeling projects.
Tier III Support: Provide Tier III support and help ensure that SLAs/OLAs and other quality metrics are being met via the IT ticketing system.

10. IT Systems Engineer Additional Details

System Administration: Manage and monitor all installed systems and infrastructure.
System Configuration: Install, configure, test, and maintain operating systems, application software, and system management tools.
Configuration Management: Manage and monitor system configurations, including patching, baselines, change management, and security alerts.
System Availability: Proactively ensure the highest levels of systems and infrastructure availability.
Data Protection: Maintain security, backup, and redundancy strategies.
Scripting Automation: Write and maintain custom scripts to increase system efficiency and lower the human intervention time for any tasks.
System Design: Participate in the design of information and operational support systems.
Requirements Analysis: Analyze system requirements that define the technical baseline and verify the technical baseline.
Baseline Management: Develop and manage system baseline configurations for all systems.
Technical Support: Provide 2nd and 3rd level support for the IS Help Desk.
Vendor Coordination: Liaise with vendors and other IT personnel for problem resolution.

11. IT Systems Engineer Essential Functions

System Configuration: Installs, configures, tests, and maintains operating systems, application software, and system management tools.
Server Management: Supports and manages servers and resolves issues.
Network Design: Uses knowledge of LAN/WAN systems to help design and install internal and external networks.
System Monitoring: Manages and monitors all installed systems and infrastructure.
Data Management: Monitors configuration and maintains data files.
System Availability: Proactively ensures the highest level of systems and infrastructure availability.
Technical Guidance: Assists the Information Systems Manager in providing technical guidance and recommendations to the Company.
System Design: Participates in the design of information and operational support systems.
Vendor Collaboration: Works with vendors and other Information Systems team members to quickly and effectively resolve problems.

12. IT Systems Engineer Role Purpose

Performance Monitoring: Monitors and tests network and application resources and performance for potential bottlenecks, identifies possible solutions, and works with developers to implement fixes.
Hardware Maintenance: Modifies and repairs computer hardware and network configurations to maintain, enhance, and monitor system performance.
System Recovery: Installs patches and performs system backups and recovery.
Security Management: Maintains and audits security, backup, and redundancy strategy, and monitors the integrity of data.
Compliance Management: Provides a secure and legal operating environment (anti-virus software and ensuring compliance with software license requirements).
Disaster Recovery: Executes the disaster recovery plan to ensure business continuity.
Scripting Automation: Writes and maintains custom scripts to increase system efficiency and lower the human intervention time on any tasks.
Technical Support: Provides direction and 2nd and 3rd level support to the Help Desk technicians, including installing and maintaining the company-wide network/PC hardware system.
Data Management: Installing and maintaining data collection.
Global Coordination: Takes direction from the European parent company and communicates, coordinates, and implements those directives for RFC companies in the US.

13. IT Systems Engineer General Responsibilities

Staffing Support: Provide additional staffing support to the Network Operations Team, Managed Services, and Technical Team by the Data Center Manager.
Server Support: Provides advanced technical support for each client’s server-based systems and environment as a whole.
Collaboration Support: Provides advanced technical support for each client’s collaborative technology, including email and unified communication systems.
Virtualization Support: Provides intermediate technical support for each client’s virtualization and shared storage environments.
Network Support: Provides intermediate technical support for each client’s data network, including configuration, performance, and security.
System Monitoring: Works with the Data Services team to monitor and respond to events to ensure client system uptime and stability.
Change Management: Ensures change control and other processes and procedures are followed, and that configuration documentation is completed when systems are deployed or modified.
Vendor Management: Be responsible for engaging and managing vendor escalations.
Client Communication: Provides timely and clear communications to the client and the other members of the technical team.
Project Assessment: Performs project assessments, scoping, and cost estimates.

14. IT Systems Engineer Key Accountabilities

Cloud Storage Management: Maintain knowledge of Cloud Data and Storage services such as Google Drive, MS OneDrive, and AWS File Gateway.
Storage Engineering: Work with business teams to identify storage needs and engineer solutions that meet those needs in a regulated and compliance-driven environment.
Documentation Management: Document deployed solutions, maintain auditable access controls, and provide training for Tier 1/2 to support the solutions.
Network Configuration: Set up on-premise and cloud IPsec tunnels, VPNs, routing, including Cloud-specific network services (Azure/AWS).
System Performance: Provide reliable information system performance.
System Monitoring: Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs.
Server Installation: Install new or rebuild existing virtual and physical servers and configure hardware, peripherals, services, settings, directories, and storage.
Configuration Management: Develop and maintain installation and configuration procedures.
Issue Management: Administer and respond to internal team member requests through the issue tracking system.
Team Training: Train team members on new hardware or software.
System Standards: Contribute to and maintain system standards.

15. IT Systems Engineer Roles and Details

System Innovation: Research and recommend innovative and automated approaches for system administration tasks.
Patch Management: Identify and install patches and upgrades regularly.
Performance Optimization: Perform ongoing performance tuning, hardware upgrades, and resource optimization.
Security Monitoring: Perform regular security monitoring to identify any possible intrusions.
Data Maintenance: Perform regular file archival and purges.
Capacity Planning: Perform periodic performance reporting to support capacity planning.
System Recovery: Repair and recovery from hardware or software failures.
User Communication: Coordinate and communicate with impacted users.
Team Leadership: Assist with leading the team.
SOP Development: Assist with the creation of Standard Operating Procedures/Work Instructions, as well as maintaining adherence to standards with all team responsibilities.
Team Training: Train and mentor other IT Team members on SOPs/WIs and troubleshooting methods for supporting internal issues.
Project Execution: Plan and execute technical projects, including but not limited to equipment and resource forecasting, identification of need, solution research, and deployment methods.

16. IT Systems Engineer Responsibilities and Key Tasks

Technical Support: Provide high-quality Level 1/2 support to all Gilmour employees.
System Support: Provide general support to all IT systems and assist with the deployment of new technologies.
System Availability: Ensure availability and up-time of corporate systems (desktops, servers, mobile devices, network infrastructure, etc.).
Device Setup: Set up workstations, laptops, and network devices for new employees and ad-hoc projects.
Employee Management: Manage the onboarding/offboarding process of employees and conduct regular access reviews.
Equipment Provisioning: Provision equipment, software, and accounts for new employees.
Documentation Management: Maintain accurate and detailed documentation of IT instructions, procedures, and asset inventory.
System Research: Investigate new systems and solutions for Gilmour to consider.
Vendor Communication: Assist with purchasing and communication with 3rd party vendors.

17. IT Systems Engineer Duties and Roles

Incident Management: Provide infrastructure support by managing the incident queue and performing troubleshooting.
Advanced Troubleshooting: Assist, develop, or lead in complex issues and troubleshooting.
Security Collaboration: Collaborate with the security team to ensure system logs are being recorded in the security information and event management system.
System Monitoring: Proactively monitor the environment, respond to alerts, detect/diagnose issues, and ensure systems are properly configured.
Patch Management: Perform the maintenance and patching process by researching, documenting, and communicating the change impacts.
Change Implementation: Manage change tickets and implement patches and fixes.
Asset Management: Collaborate with the asset management team to ensure infrastructure asset information is captured and maintained in the configuration management database from deployment through disposal.
Change Control: Strictly adhere to and provide input to the change management processes and procedures.
Documentation Management: Maintain system diagrams and documentation.
Skill Development: Continually develop new skill sets through formal and informal training and working with more experienced systems engineers.
Attendance Management: Maintain regular and reliable attendance.

18. IT Systems Engineer Duties

Automation Integration: Bridge gaps between IT and business needs with a focus on automation.
System Architecture: Lead and integrate advanced system architectural projects.
Lifecycle Automation: Build and manage automation for employee lifecycle using Okta, Google Workspace, ADFS, and other critical business systems.
Server Infrastructure: Help maintain and design server infrastructure, including Windows and Linux OS, both on-prem and cloud.
System Deployment: Assist and lead the roll-out and deployment of new systems, integrations, and configuration changes to support business growth, working collaboratively across departments.
Tool Development: Build tools to support on-prem services, e.g., VMWare ESXi, Active Directory/Group Policy, SQL Server, etc.
Problem Ownership: Provides ownership of a problem through final resolution.
Process Development: Develop processes for enterprise applications, while administering user accounts, permissions, and identity throughout the organization.

19. IT Systems Engineer Responsibilities

ERP Management: Maintain and implement MRP and ERP systems improvements.
Data Analysis: Understand production data logging requirements and manufacturing process flows and systems interactions.
Report Development: Develop reports based on MRP, MS Power Query, and Power BI.
Infrastructure Support: Support and maintain server infrastructure, network, and cloud services.
Device Management: Support and maintain mobiles and desktops using Microsoft Active Directory.
Policy Administration: Manage Directory, Group Policy, and other third-party products.
Staff Engagement: Engage with staff to develop the company’s system to support and enhance teaching and learning.
Technology Evaluation: Keep on top of emerging technologies in IT and present recommendations that would benefit the company.

20. IT Systems Engineer Accountabilities

System Maintenance: Maintenance and configuration of computer systems and networks.
Hardware Troubleshooting: Troubleshoot hardware and software errors by running diagnostics.
Hardware Upgrades: Replace or upgrade defective or outdated hardware.
Software Installation: Install and upgrade computer software.
Technical Escalation: Serve as a technical escalation point.
Network Maintenance: Maintenance of the branch office VPN gateway and network infrastructure.
Network Monitoring: Monitor the LAN system performance to ensure everything runs smoothly and securely.
Security Management: Install and maintain anti-virus protection.
Documentation Management: Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure and virtualized systems.
Equipment Management: Equipment procurement, service, and replacement.
Asset Tracking: Track IT equipment from ordering to delivery and internally.
Team Collaboration: Collaborate with cross-functional teams.

21. IT Systems Engineer Functions

Exchange Administration: Administer Exchange (O365 and On-prem) server and mail connectors (including email gateways) and an international multi-site environment.
Process Development: Develop and maintain procedures and processes needed to administer an Active Directory/MS Exchange.
Server Configuration: Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements.
Server Management: Administer, maintain, deploy, and enhance server products and platforms (Physical and virtual servers and storage).
Software Upgrades: Upgrade and configure system software that supports business applications.
Patch Management: Apply OS patches and upgrades on a regular basis following change management procedures.
Account Administration: Oversee the personnel responsible for creating, changing, and deleting user accounts per request (including Active Directory and SharePoint).
Issue Escalation: Escalate problems to management.

22. IT Systems Engineer Overview

Policy Management: Recommends/Establishes policies on system use and services.
Performance Reporting: Perform periodic performance reporting to support capacity planning.
Data Center Maintenance: Maintain data center environmental and monitoring equipment.
Infrastructure Documentation: Develop and maintain documentation of infrastructure.
System Administration: Microsoft Exchange O365 and on-Prem/Intune/VMWare AirWatch/Veritas Vault/Proofpoint Messaging systems maintenance, administration, and support.
System Monitoring: Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and system and application logs.
SLA Compliance: Ensure that systems are managed per established SLA (Service Level Agreement).
Global Support: Support for global deployment will require off-hours support across multiple time zones.

23. IT Systems Engineer Details and Accountabilities

Infrastructure Management: Maintenance and ongoing improvement of group IT infrastructure and business systems, including Servers, SaaS, MS Cloud, software, and applications.
System Monitoring: Monitor and support business-critical systems and infrastructure, ensuring that they meet agreed service availability targets and exceed business expectations.
Stakeholder Support: Interact with business stakeholders at all levels and act as a second point of contact for technical resources on business and technical problems.
Security Management: Ensure the security of the company's OT infrastructure and Backup provisions are regularly tested and meet business requirements.
Equipment Specification: Support in the specification of IT equipment and software to ensure it is suitable for its intended use and provides value for money to the business.
Risk Management: Assess and manage the risks of any changes to IT systems.
System Availability: Support for maintaining the availability and performance of IT Infrastructure and business-critical systems used across all divisions, providing business systems and applications to 200+ users across multiple divisions.
Service Level Management: Ensure that the system can meet its availability and business service level expectations.
Technical Support: Take queries by phone, email, or the ticketing system, ensuring that all 2nd and 3rd line support requests and incidents are dealt with within agreed SLA’s.

24. IT Systems Engineer Additional Details

IT Standards Support: Support of the company's IT support standards and procedures.
Project Support: Support departmental-level (local domain) projects, deliver small.
Security Compliance: Ensure that IT security meets Cyber Essential requirements, and IT disaster recovery and backup are regularly tested.
Documentation Management: Maintain the appropriate levels of technical documentation, updating existing documents and procedures as part of change control and release management.
Technical Troubleshooting: Investigate, diagnose, and solve computer, printer, software, and mobile device faults to provide first-time fixes.
Problem Management: Coordinate and manage rapid response and permanent resolution to problems, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services, whilst maintaining up-to-date information on major problem resolution and that problems are fully and appropriately documented.
Cybersecurity Coordination: Work closely with the OT team and partners to ensure the integrity of proposed solutions, changes, ensuring they meet cybersecurity requirements.
Business Continuity: Be responsible for supporting the continued provision of business-critical systems and information.

25. IT Systems Engineer Role Purpose

End-User Support: Provide end-user support, managing and responding to IT requests from staff via the ServiceDesk system.
System Administration: Perform system installation, configuration, and monitoring of hardware and software (cloud, on-premise, SaaS).
System Maintenance: Be responsible for the day-to-day maintenance and operation of nominated business systems, including updating, patching, and cybersecurity.
Issue Management: Manage and monitor business systems, applications, and related environments to identify and proactively resolve issues.
Infrastructure Administration: Administration and monitoring of all company infrastructure, including Cloud, Networks, Wi-Fi, storage, endpoints, AV equipment, applications, event logs, etc.
Performance Monitoring: Monitor system performance and capacity to ensure the highest levels of system infrastructure availability and security.
Technical Advisory: Advise on infrastructure, data security, integration, and technical processes to support the development of business systems projects.
Documentation Management: Produce and maintain operational and technical documentation for systems and software.
Data Protection: Ensure security, backup, and redundancy processes are always fully operational.
Vendor Coordination: Liaise with vendors, 3rd parties, and other IT personnel for problem resolution.

26. IT Systems Engineer General Responsibilities

Technical Support: Provides technical support to maintain, monitor, and troubleshoot technical systems that are associated with providing critical patient care.
Project Participation: Participates in scheduled projects that require interaction between various customers and departments, and hardware/software vendors.
Project Planning: Provides input to project plans, work schedules, and critical timelines.
Team Collaboration: Works effectively as a team member of the department or project groups.
Task Execution: Participate and perform tasks with the team.
Technical Design: Produces technical input for designs of complex processes for presentation to senior members of the team.
Customer Interaction: Interacts with customers from a variety of departments to research and develop solutions to support issues, resulting in a positive experience for the customer.
Technical Consultation: Provides technical information regarding current and future industry concepts, hardware, and software.
System Participation: Participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system-wide.

27. IT Systems Engineer Key Accountabilities

System Maintenance: Ensuring uptime and maintenance of all IT systems and infrastructure across multiple sites and subsidiaries within the group.
Application Deployment: Deploying and maintaining the current line of business applications.
Change Management: Understanding and adhering to change management processes and IT best practices.
Issue Resolution: Taking ownership of various technical issues and acting on them to resolve them as quickly and efficiently.
Hardware Support: Installing, maintaining, and supporting hardware, both office and manufacturing-based equipment.
Technical Support: Working as part of the IT Operations Support Team to provide 1st and 2nd line support to a diverse group of several hundred users across multiple sites within the UK, providing support in person and remotely.
Team Collaboration: Assisting other teams within both the technology team and other departments to deploy various solutions and systems.
Vendor Coordination: Liaising with suppliers and third parties for a range of applications and hardware.

28. IT Systems Engineer Roles and Details

Application Support: Support G-Suite and O365 applications.
SSO Management: Manage SSO integrations with multiple platforms and applications.
Account Administration: Manage user accounts, security groups, mailing lists, and application access according to SOPs.
Desktop Support: Provide desktop OS support for macOS and Windows.
Service Desk Management: Manage JIRA service desk, troubleshoot, and resolve issues in a thorough, timely, and professional manner.
Documentation Management: Maintain detailed documentation and change records.
Network Support: Support campus networking, including Firewalls/Switches/WIFI.
A/V and VoIP Support: Support and maintain audio/visual and VoIP software and devices.
Server Management: Work with Dell servers and VMware virtualization.
Network Security: Deploy and support network and network security devices.

29. IT Systems Engineer Responsibilities and Key Tasks

System Administration: Provide 100% uptime for all servers, networking components, and applications, and manage system administration and maintenance for Windows and Linux-based servers.
Employee Onboarding: Manage onboarding technology, setup, account creations, and onboarding meetings for new employees.
Offboarding Management: Manage the offboarding process and collect company property.
Incident Response: Respond to system alerts and resolve downtime issues promptly, and provide instant troubleshooting and problem resolution for all production servers.
System Monitoring: Monitor systems' health, performance, security, integrity, and functionality.
Help Desk Support: Provide technical help desk support for end users by researching and answering questions, troubleshooting problems, and maintaining workstations/laptops and LAN performance.
Server Management: Deploy, configure, maintain, and troubleshoot Windows and Linux servers, PostgreSQL and MySQL databases, Cisco Meraki network equipment, VOIP systems, and services.
System Deployment: Independently coordinate complex system deployments, including installation and configuration of hardware, loading operating system software and patches utilizing configuration management tools, and running tests or diagnostics to ensure a successful implementation.
Cloud Support: Support the use of cloud computing technologies such as EC2, S3, and cloud services, and perform system backup and recovery for on-premise and cloud systems and services.
Atlassian Support: Support for the Atlassian product suite, which Amobee uses to manage and streamline business and technology workflows and information sharing.
Process Improvement: Discover opportunities to improve the workflow of daily tasks and lead efforts to drive improvements within IT processes.
Automation Development: Analyze and recommend new automation processes for continual business improvement.
Network Troubleshooting: Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems, and run reports to determine malfunctions that continue to occur.

30. IT Systems Engineer Duties and Roles

Automation Development: Build tooling and connections between IT services to improve efficiency and reduce errors.
Compliance Automation: Build tooling to automate compliance and security audit requests.
Service Management: Own the maintenance, configuration, and business continuity of IT services.
Root Cause Analysis: Conduct post-mortems and root cause analysis for IT service outages.
Data Protection: Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
Service Monitoring: Monitor service uptime and ensure business continuity.
Endpoint Automation: Build automation and tools to improve the management of the endpoints through JAMF.
System Availability: Proactively ensure the highest levels of systems and infrastructure availability.
Custom Development: Write and maintain custom apps to increase system efficiency and lower the human intervention time on any tasks.
Centralized Logging: Establish a centralized system for logging IT services.
Project Support: Assist with projects and tasks outside of the day-to-day responsibilities.
Project Management: Accountable for establishing project milestones and project deliverables.
Documentation Management: Routinely contributes to IT documentation and the knowledge base.
Vendor Management: Handles vendor relationships for IT services.

31. IT Systems Engineer Duties

System Configuration: Establish server and storage environment by designing system configuration, directing system installation.
Standards Management: Defining, documenting, and enforcing system standards.
Performance Monitoring: Maximize system performance by monitoring performance.
Troubleshooting: Troubleshooting problems and outages, scheduling upgrades.
Team Collaboration: Collaborating with the infrastructure team on system impacts to the environment.
Server Deployment: Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements.
Patch Management: Apply OS patches and upgrade system firmware, administrative tools, and utilities.
Operational Reporting: Report on systems operational status by gathering, prioritizing information, and managing projects.
Incident Response: Analyze system problems, perform troubleshooting and incident response on the system, and communicate with the appropriate personnel.
Problem Tracking: Track problems through to resolution.
Change Management: Follow IT change control best practices for predictable results.
Professional Development: Participate in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

32. IT Systems Engineer Responsibilities

Strategic Planning: Be responsible for the development of strategic roadmaps for key services and technologies, providing leadership and holding accountability throughout their lifecycle.
Roadmap Management: Establishes and maintains multi-year roadmaps while gaining alignment across the organization.
Business Partnership: Acts as an IT and business partner with the user community to determine solutions and strategies.
Project Management: Take up project management responsibilities and coordinate different IT projects.
Global Coordination: Sync the activities with the Global IT Manager and an international team of support engineers.
Infrastructure Management: Management and support of a multi-site network and infrastructure.
Control Development: Develop and maintain appropriate controls and documentation.
Performance Monitoring: Monitor system performance and data integrity, and network/infrastructure security.
Tool Administration: Administration and management of network monitoring tools.
Network Documentation: Design and maintain company network maps and documentation.
Process Documentation: Keep the Showpad IT processes and infrastructure documentation up to date and auditable.
Audit Representation: Represent IT in third-party assurance audits, including ISO 27001 and SOC 2.

33. IT Systems Engineer Accountabilities

System Collaboration: Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Application Deployment: Assist in the deployment of new applications and enhancements to existing applications, software, and operating systems.
Product Research: Conduct preliminary research on software and systems products to justify recommendations and to support purchasing efforts.
System Evaluation: Gauge the effectiveness and efficiency of existing systems with guidance from the Infrastructure Manager.
Security and Recovery: Assist in server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
Server Integration: Integrate servers, including database, e-mail, print, and backup servers, and their associated software into enterprise systems.
System Connectivity: Ensure system connectivity of all servers, shared software, groupware, and other applications.
Documentation Management: Maintain documentation as it relates to system configuration, mapping, processes, and service records.
System Compatibility: Ensure compatibility and interoperability of in-house computing systems.
System Testing: Perform in-depth tests, including end-user reviews, for modified and new systems.
Performance Monitoring: Monitor and test system performance, prepare and deliver system performance statistics and reports.
User Training: Provide orientation and training to end users for all modified and new systems.

34. IT Systems Engineer Job Description

Server Administration: Installation, configuration, and troubleshooting of Windows/Linux Servers.
Infrastructure Monitoring: Monitor the overall health of the global server infrastructure environment and keep it up to date with the latest OS patches, firmware, and drivers.
Automation Scripting: Use script language and tools to automate operational activities, tasks, system builds, and changes in the environment (PowerShell, Python, Ansible, etc.).
Operational Improvement: Continuous improvement of the operations through monitoring, system performance metrics, proactive actions, and automation.
Documentation Management: Create all the necessary documentation for any changes in the environment or new technologies being introduced in the environment.
Technology Implementation: Work with the solution architects to implement new technologies or system/infrastructure changes to improve performance, high availability, scalability, reliability, and resiliency.
Architecture Management: Ensure architectural consistency and provide technical direction through the roadmap process, knowledge management, disaster recovery plan development, and testing.
System Engineering: Build sophisticated systems using computing, networking, and storage technologies, whether on-prem, public cloud, or hybrid.
Operational Support: Provide operational support, escalation, and project execution.
SLA Management: Maintain OLA and SLA agreements with other Business Units.

35. IT Systems Engineer Tasks

Open-Source Management: Comfortable with open-source software like Grafana, Zabbix, and ELK.
Monitoring Configuration: Work with business and application owners to ensure their environment is monitored and that appropriate alerting is in place.
Server Hardening: Ensures server hardening is completed on all deployments.
Performance Analysis: Analyzes system and application performance and provides recommendations for improvements.
Application Evaluation: Work with other IT team members to evaluate, analyze, design, and test new applications and services.
Security Compliance: Works with the Security team to ensure all servers and applications are currently on patches and security updates.
Service Integration: Be responsible for the integration of IT services, including Office 365, Azure AD, SSO, etc.
Backup Management: Identify and implement appropriate backup policies, ensuring all critical data and systems are recoverable.
Server Management: Be responsible for physical, virtual, and cloud server compute environments, including VMware, Scale, and Azure.
Automation Scripting: Create and maintain scripts or automation.
Performance Debugging: Debug both the system and application performance.
Knowledge Management: Update the IT knowledge base to ensure the articles are current and up to date.
Employee Training: Train new employees on all IT procedures and processes.

36. IT Systems Engineer Additional Details

Network Administration: Be responsible for the LAN/WAN environment, including routers, switches, firewalls, access points, etc.
Network Configuration: Design, configure, and maintain network services, including MPLS, BGP, DNS, and DHCP.
Network Monitoring: Ensures the environment is monitored and that alerting is in place to notify in the event of an outage.
Utilization Reporting: Provide visibility into real-time and historical network utilization.
Performance Analysis: Analyzes network performance and provides recommendations for improvements.
Network Security: Ensures LAN/WAN is designed and configured with a focus on security, redundancy, and best practices.
Server Management: Be responsible for physical, virtual, and cloud server compute environments.
Service Integration: Be responsible for the integration of IT services, including Office 365, Azure AD, SSO, ERP, and Service Now.

37. IT Systems Engineer Key Accountabilities

Server Hardening: Ensures server hardening is completed on all deployments.
Security Compliance: Works with the Security and Systems Administrators to ensure all servers and applications are current on patches and security updates.
Application Development: Work with other IT team members to evaluate, analyze, design, and test new applications and services.
Datacenter Management: Be responsible for the Datacenter and Remote Office IT environments.
System Availability: Proactively ensures the highest levels of systems and infrastructure availability.
Environmental Monitoring: Monitors environmental conditions and provides suggestions for improvement.
Remote Deployment: Ensure remote office technology is deployed in a consistent, supportable configuration.
Backup Management: Works closely with the System Administrator to identify and implement appropriate backup policies, ensuring all critical data and systems are recoverable.
Equipment Lifecycle: Monitors the age of equipment and recommends upgrades during the yearly budgeting process.

38. IT Systems Engineer Roles and Details

Server Administration: Performing the administration and configuration of server hardware (physical, virtual, cloud-based) and operating infrastructure software utilizing knowledge of operating systems such as Linux, Windows, VMWare, ESXi, Oracle Virtualization, and network protocols, such as TCP/IP, HTTP, HTTPS, SFTP, DNS, and DHCP.
Hardware Management: Exhibiting strong server hardware knowledge and hands-on experience, especially in Cisco UCS Blades, Fabric Interconnects, EMC SAN Storage, and EMC Networker backup layers.
Platform Maintenance: Maintaining VMWare, Linux, and Windows Platform lifecycles, including patching, upgrades, and migrations, demonstrating usable PowerShell and group policy knowledge as a method of automating important repetitive tasks.
Technical Support: Providing level three support for complex issues and providing timely corrective action.
Performance Monitoring: Monitoring and analyzing server performance.
System Troubleshooting: Troubleshooting system problems and making recommendations related to load balancing, fault tolerance, and high availability of all system components.
Server Optimization: Performing server tuning/design functions.
System Maintenance: Maintaining server operating systems, security, naming standards, database interface system, and monitoring systems.
Vendor Collaboration: Working with vendors, technical resources, and users to prevent or diagnose and correct problems.
Technology Research: Conducting research, evaluating, recommending, acquiring, and implementing emerging server-related technologies, tools, and support mechanisms.
Vulnerability Management: Providing technical analysis of vulnerabilities identified by the vulnerability management program for their impact on the Bank and participating in the remediation plans for each, including both internal and external landscapes.
Compliance Management: Ensuring compliance with policies, procedures, and regulations to ensure safe and sound business operations.
Security Implementation: Developing and implementing software and configurations to apply appropriate system security mechanisms.

39. IT Systems Engineer Responsibilities and Key Tasks

Infrastructure Management: Drive execution of immediate IT infrastructure changes affecting hosting and end-user platforms.
System Review: Review current systems and security position, and assist in the change/optimisation plan.
Device Security: Review and improve the current information security model of end-user devices.
Patch Management: Review the existing patching model with a focus on Windows and non-Windows operating systems across the estate.
System Design: Review and improve the current hosting system design.
Project Leadership: Work closely with team members, assisting the Head of Technology, and sometimes taking the lead on various projects.
End-User Support: Provide support to end-users.
Documentation Management: Ensure all systems and services documentation is in place at all times.
On-Call Support: Provide on-call support during out-of-office hours for all mission-critical escalations.
Vendor Management: Manage various supplier relationships.

40. IT Systems Engineer Duties and Roles

System Monitoring: Monitor and manage all installed systems and infrastructure.
Technical Evaluation: Evaluate the existing systems and provide technical direction.
System Development: Oversee the development of customized software and hardware requirements.
Automation Implementation: Plan and implement system automation for better efficiency.
Security Management: Formulate and design the security system in place to maintain data safety.
Resource Availability: Oversee the constant availability of technical resources.
Inventory Management: Maintain and supervise the IT inventory.
Incident Reporting: Timely reporting on the log sheet for the rapid response to any glitches.
Project Management: Provide clear goals for all areas of a project and develop steps to oversee their timely execution.
Scripting Automation: Write custom scripts to reduce the need for human intervention.
Backup Management: Implement and maintain backups, security, and redundancy strategies.

41. IT Systems Engineer Details

Infrastructure Implementation: Assist in the implementation of additions, deletions, and major modifications to the IT infrastructure.
Hardware Troubleshooting: Troubleshoot PC issues, both software and hardware related.
Policy Compliance: Comply with and help to enforce standard company policies and procedures.
Ticket Management: Ensure the internal ticketing system is updated with daily tickets opened, perform follow-up on open tickets, and maintain an up-to-date knowledge base.
Technical Support: Provide prompt technical support to users on a variety of issues by responding to telephone calls, emails, and “in-office” requests.
Issue Escalation: Log all requests and escalate as needed.
Problem Solving: Be proactive about challenges or constraints within a project and seek to manage them accordingly.
Cross-Department Collaboration: Work collaboratively across departments to facilitate the orderly execution of a proposed project plan.
System Configuration: Establish, configure, test, and maintain operating systems, application software, and system management tools.
Security Alignment: Work with Product Owners to achieve alignment between information security and business change objectives.
Security Architecture: Architect, design, and provide implementation patterns of security controls throughout the solution delivery lifecycle.
System Maintenance: Perform routine maintenance on servers and workstations, including installation of service packs, security patches, hot fixes, and third-party software updates.

42. IT Systems Engineer Functions

Technical Support: IT support related to technical issues with Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
Microsoft Services: Design, implement, and support services for Microsoft-related technologies, including Windows Server, Exchange, SQL, SharePoint, Azure, Office 365, etc.
System Engineering: Engineer and implement system solutions for customers using technologies that meet their needs.
Disaster Recovery: Implement and support disaster recovery solutions.
Network Support: Provide technical services and support at the network level, to include WAN and LAN connectivity, routers, firewalls, and security appliances.
Remote Access: Implement and support remote access solutions, including VPN, Terminal Services, and Citrix.
Documentation Management: Maintain system documentation, including system reviews, recommendations, and diagrams.
Incident Communication: Keep them informed of incident progress, notify them of impending changes or agreed-upon outages.

43. IT Systems Engineer Overview

Customer Service Improvement: Improve customer service, perception, and satisfaction.
Issue Escalation: Escalate service or project issues that cannot be completed within the agreed service levels.
Service Knowledge: Develop in-depth knowledge of the service catalog and how it relates to customers’ needs.
Process Documentation: Document internal processes and procedures related to duties and responsibilities.
Time Management: Be responsible for entering time and expenses.
Process Training: Understand processes by completing assigned training materials and blueprints at the University.
Project Execution: Work through project tickets and phases by a Project Manager.
Ticket Management: Enter all work as service or project tickets.
Technology Awareness: Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

44. IT Systems Engineer Tasks

System Availability: Ensure high availability of infrastructure systems in the implementation, maintenance, and troubleshooting of physical and logical systems.
Cloud Architecture: Architect implementation of new technologies (cloud infrastructure).
Performance Optimization: Develop and analyze highly complex system standards, thresholds, and recommendations to maximize system performance.
Patch Strategy: Develop strategies to manage the frequency of appropriate support package/patch application.
Technology Research: Research current systems technology and serve as a subject matter expert on complex systems processes and procedures.
Project Management: Manage projects that affect the entire company as well as individual clients.
Technical Support: Support and act as a technical resource for the Systems, App/Dev, Database, and Reporting teams.
System Documentation: Technically document system topology and design.
Documentation Coordination: Coordinate technical documentation for backups, email procedures, and all other related documentation.
Business Continuity: Assist in creating and maintaining business continuity, including planning, implementation, and disaster recovery.
System Recommendations: Provide recommendations for systems and database additions and upgrades.
Technology Evaluation: Work with infrastructure counterparts to evaluate new technology.
Technical Leadership: Act as a technical project lead on IT Operations or business projects.

45. IT Systems Engineer Additional Details

ERP Application Support: Support Supply and Industry ERP application for South East Asia.
Application Monitoring: Monitor and improve the application stability and data quality (Control Tower, DQM, ticket management).
Root Cause Analysis: Analysis of the root cause of system bugs.
Solution Development: Provide solutions based on business needs/system bugs.
Version Testing: Involved in Non-Regret-Test of new version releases.
Global Collaboration: Communicate and collaborate with other IT teams in China and all over the world.
Performance Reporting: Analyse and report monthly IT performance, plan actions for improvement.
System Validation: Ensure proper design, implementation, and validation of computerized systems.
Validation Projects: Participate in system validation projects and drive the IT activities within these projects.
Inter-Site Coordination: Coordinate inter-site communication and activities about global IT systems.

46. IT Systems Engineer Role Purpose

Microsoft Server Management: Lead and execute enterprise Microsoft servers, MS Exchange (all Messaging-related topics), and the Active Directory environment.
Project Leadership: Participates in or leads medium to large projects.
System Maintenance: Performs system maintenance, creates/maintains documentation with other team members.
Operational Efficiency: Partner with other groups to seek out opportunities to increase end-user operational efficiency.
Data Collection: Gathers information needed to support IT business metrics.
Vendor Management: Participates in vendor relationship activities and may serve as the main point of contact for key vendors in the ECT space.
Continuous Improvement: Recommends standards for continuous improvement.
Access Configuration: Configuration and operating systems of client access rights.
Patch Management: Configuration and operating tools for automated patch management.
ITSM Compliance: Follow and implement industry-leading ITSM and security practices.

47. IT Systems Engineer General Responsibilities

CRM Development: Plan, design, implement, and support application modules in the Mitsubishi Electric CRM system and interface to websites or databases based upon requirements from business teams and the CRM System Manager.
System Configuration: Utilize configuration and administration utilities to implement new screen layouts, menus, database objects, API modules, and user workflow functions per user requirements.
Web Integration: Develop or support web application interfaces to Salesforce.com or to internal databases.
System Integration: Support the implementation and integration of the Mitsubishi Electric CRM system with partner websites.
Data Management: Perform applications and data management, and updates.
Application Testing: Test and review application programming to resolve errors and confirm that the programs meet required specifications.
Documentation Management: Creates documentation for programming developments and system changes.
Cross-Team Collaboration: Work closely with multiple teams that make up IT, Information Security, and Technology to drive impactful change.
Application Security: Design, engineer, and implement application security solutions in a scalable way for a worldwide enterprise.

48. IT Systems Engineer Key Accountabilities

Team Leadership: Lead an EMEA team of technical specialists and subject matter experts.
Technical Translation: Translate business and IT requirements for new venues or upgrades into technical deliveries.
Connectivity Management: Work with stock exchanges, clients, and other third parties to establish physical and logical connections to the Client.
Network Architecture: Collaborate with the network teams to make key decisions on the design of the network architecture and drive global standards.
Infrastructure Delivery: Coordinate the delivery of all market-facing infrastructure components, including the deployment of server hardware.
Cross-Functional Collaboration: Identify cross-functional opportunities across the IB.
Solution Implementation: Plan, research, and implement new cloud/hardware/software solutions in both local and remote regions, offices, and data centers.
Infrastructure Maintenance: Take ownership of monitoring and maintenance for critical IT infrastructure, including upgrades, patch management, and troubleshooting.
Automation Development: Develop custom solutions, automation, and testing procedures to ensure operational reliability.
Technical Collaboration: Participate in high-level technical discussions and decisions with internal teams and external vendors.
Business Continuity: Identify business challenges and develop actionable solutions with a focus on security and business continuity.
Server Management: Manage the Linux server infrastructure at domestic and global data centers.
Trading System Operations: Be responsible for the trading system server operations.
Innovation and Research: Work with Developers and other senior Infrastructure engineers to investigate new products and techniques to improve efficiency and performance in the environment.

49. IT Systems Engineer Roles and Details

Business Analysis: Analyze moderately complex business problems and processes.
Technical Expertise: Provide technical expertise in identifying, evaluating, documenting, and developing systems and procedures that meet user requirements.
System Configuration: Configure system settings and options, plan and execute acceptance testing, and create specifications for systems.
Team Collaboration: Collaborate with others in the Business Operations group and the IT Development Group on system development.
Project Leadership: Act as a lead on cross-functional projects to address business or system issues.
Application Management: Application system design, testing, debugging, installing, and routine maintenance.
System Planning: Plan, systems analysis, design, installation, configuration, scripting, and documentation.
Infrastructure Support: Provide support for problems associated with the platform infrastructure, including the follow-up of security-related incidents.
System Improvement: Analyze existing systems to recommend changes/improvements to them.
Security Projects: Actively participate in infrastructure and security projects.
Consultant Supervision: Supervision of the interventions of the external consultants.
System Administration: Administer the company's internal IT Systems, both on-prem and cloud-based.
Device Management: Manage workstations with Mobile Device Management.
Access Management: Manage the company's Identity and Access Management system.
Endpoint Security: Secure and harden workstations and mobile devices with VPN and AV.
Internal Systems: Manage internal printing system, intranet, and corporate communication tools.

50. IT Systems Engineer Duties and Roles

Cloud Infrastructure Support: Maintain, troubleshoot, and support corporate cloud infrastructure (Azure, AWS, Office 365).
Client Cloud Management: Maintain, troubleshoot, and support client cloud infrastructure, Azure, and AWS.
CI/CD Maintenance: Maintain, troubleshoot, and support CI/CD infrastructure.
Website Deployment: Execute the deployment of websites with various CMS such as Drupal, Kentico, Sitefinity, and Sitecore.
IT Point of Contact: Serve as the IT point of contact and be accountable for the IT portion of office inventory, data communications solutions, network, and laptop equipment.
Hardware Support: Triage and remediate hardware and software problems.
Device Automation: Automate management of corporate devices using Jamf in compliance with the security policy.
Collaboration Tools Management: Enable cross-functional collaboration by maintaining applications and telepresence (e.g., Google Workspace, Slack, Clubhouse).
User Experience: Help improve the user experience for the remote workforce.
Quality Assurance: Perform quality assurance activities to ensure standardization of best practices.
Technical Escalation: Act as a technical escalation point for Support Specialists and Systems Engineers within the market team.
Ticket Documentation: Document customer tickets in the system and account for billable time.
iOS Management: Manage and test iOS device versions released and implement infrastructure changes.
Workflow Evaluation: Work with end users to help evaluate workflows and how mobile technology can improve departmental efficiency.

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