What Does An IT Systems Analyst Do?

WHAT DOES AN IT SYSTEMS ANALYST DO?

Published: Nov 05, 2025 - The Information Technology (IT) Systems Analyst partners with internal departments to identify key projects, define KPIs, and improve business performance through data analysis and system enhancements. This role translates business needs into technical requirements, manages cross-functional projects, and supports the full software development lifecycle. The analyst also documents workflows, tests new functionalities, delivers user training, and ensures compliance with internal controls.

A Review of Professional Skills and Functions for IT Systems Analyst

1. IT Systems Analyst Duties

Communication Management: Maintaining lines of communication between the IT department and Customers
IT Coordination: Coordinating IT activities with 3rd parties and user departments
Technical Support: Providing 1st line support to the business, ensuring all requests are correctly prioritized, recorded/logged, escalated, and managed
Hardware Deployment: Carrying out desktop/laptop rollout and replacement, PC assembly from components, software installation, data transfer, and general PC troubleshooting
Asset Management: Tracking and management of IT assets within the asset inventory tool
Infrastructure Maintenance: Assisting in the installation, upgrading, operation, control, maintenance, and effective use of the desktop and voice infrastructures
User Administration: Setting up and revoking user accounts and VPN certificates
Account Configuration: Creating accounts for new users in the business systems, configuring systems, and testing new equipment and software for the business
Training Preparation: Preparing schedules for rollout and providing materials for training users on the use of new equipment, software, or technologies
User Assistance: Assisting users to ensure that the software operates in a manner consistent with expectations
Telephony Configuration: Telephony system configuration (3CX) and the associated protocol management
Security Monitoring: Being vigilant in regards to physical and network security, making sure that temporary access is monitored and all physical secure areas are kept secure

2. IT Systems Analyst Responsibilities

ERP Administration: Administration of the ERP environment (Epicor, NetSuite, Aim, etc.)
System Management: Manage the Administrative Console, including third-party integrated applications, and manage Security Permissions.
Change Control: Ensure that Change Management processes are adhered to before making a system change
EDI Integration: Maintain EDI integration between Epicor and AutoCOR, ensuring EDI information is flowing properly through the system
Business Analysis: Collect and validate requirements for the business and make business process decisions within the area of expertise.
Project Execution: Work with the IT Team to develop process plans and data migration tasks, and Execute Project work within the timeframe as committed
Process Improvement: Investigate, prototype, test, and implement best practices for Maintenance Departments throughout the company
Stakeholder Liaison: Liaise with key stakeholders, ensuring departmental managers are involved in escalated decisions and buy-in on all recommended processes
Project Reporting: Identify and present pertinent information that will impact the project to the project team/manager promptly, and recommend solutions

3. IT Systems Analyst Job Summary

Project Identification: Interact with the internal corporate organizations to identify critical projects needed for their departments (Live Operations, Maintenance, Purchasing/Receiving, Warehouse Operations, Finance, Customer Service, and Sales).
Process Analysis: Develop an understanding of the functions of these organizations and the workers in these organizations in order to make recommendations for improvement.
Performance Metrics: Assist in the identification of KPIs for the departments and implementation of Data collection, trending, and variance analysis in the BI tool that will be used to document business performance and explain variances to senior management.
Requirements Development: Create business requirements for the development of any new software functions and the ability to translate business requirements to technical requirements.
Project Management: Create cross-departmental project teams and project plans, and the management of multiple projects in support of the corporate organizations.
Workflow Documentation: Document and maintain key processes in workflow formats and review all processes as the business grows and changes.
Software Testing: Perform testing of all new software functions and processes to ensure functionality is working
Issue Resolution: Documentation of all results and working with the development teams and/or vendors to get any issues fixed before turning over the software to the business for user acceptance testing.
User Training: Perform training for the different users/groups whenever new software or software functions are deployed for the business.
Control Compliance: Follow, support, and enforce all internal control processes and procedures.

4. IT Systems Analyst Accountabilities

Process Alignment: Help define and fully understand consistent business work processes and correlation to new BIM360 software and interfaces (Forge Search Engine, Vault, and EcoSys)
Technical Support: Provide assistance and technical support to the Engineering Systems team
Training Support: Assist with training organizations already defined (ASU, Project Excellence, Project Controls, Engineering)
Documentation Development: Assisting with the development of internal documentation in alignment with corporate and facility personnel
Demand Management: Manage demand backlog (Vendor/Internal Engineering)
System Roadmap: Maintain application system roadmap (future modules/test and deployment)
Interface Development: Help develop and maintain internal interfaces to (Forge Search Engine, Vault, and EcoSys)
Triage Support: Provide 1st-level triage support for all facilities within the deployment schedule
Team Collaboration: Collaborate with the IT and Engineering leaders and local site resources or representatives
User Adoption: Work with and understand the business needs to drive user adoption
Stakeholder Representation: Represent GP needs, strategies, and priorities for support to the service providers
Issue Management: Respond to, track, and follow up on application issues, escalations, and questions
Performance Reporting: Report on performance measures and trending
Change Communication: Sponsor or create communications for changes, enhancements, or updates

5. IT Systems Analyst Functions

Technical Troubleshooting: Identifies, researches, and resolves technical problems, both hardware and software.
User Support: Responds to telephone calls, emails, and personnel requests for technical support.
Issue Tracking: Documents, tracks, and monitors the problem to ensure a timely resolution.
System Administration: Be responsible for installation, configuration, administration, and system security of a Microsoft Windows Desktop environment.
Service Management: Management and support on VPN, RDS, e-mail, file sharing, Apple DEP, and/or other systems and services
System Maintenance: Installs new software releases, system upgrades, evaluates and installs patches to ensure proper system operations, and resolves system issues
Asset Management: Assists in site facility Asset Management to include Inventory/Audit and Tracking Documents, maintains, upgrades, or replaces hardware and software systems.
Standards Development: Works with the VP of IT and IT team members in the development of the standards, policy, and procedure of system architecture, data communications, and system security
Compliance Implementation: Implements and disseminates those standards to ensure site facility and company-wide compliance.

6. IT Systems Analyst Job Description

Customer Liaison: Act as a single point of contact between IT and the customer.
Business Analysis: Perform necessary business and system analysis to gather all pertinent data related to telephony or contact center projects, support requests, and issues in the production system, patches, upgrades, and enhancements.
Requirements Gathering: Collaborate with business partners to gather requirements and identify gaps between requirements and the application.
Testing Coordination: Assist business partners with determining deliverables, creating as-built documentation, system test plans, identifying test scenarios, managing user-acceptance testing, and conducting production rollout of resolution.
Application Collaboration: Collaborate with developers on application specifications and system enhancements to ensure appropriateness of design and deliver resolution of issues.
Deployment Support: Work with business partners to test and deploy the resolution promptly.
Feasibility Assessment: Assist with the initial determination of the feasibility of requests and ensure user requirements are thoroughly and accurately documented in accordance with standard techniques and best practices.
Stakeholder Communication: Interact with team members, the user community, and others on an ongoing basis to ensure accurate identification and delivery of business requirements.
Specification Writing: Make formal recommendations and write application specifications, including conversion, upgrade, and interface routines.
Functional Design: Develop functional specifications to ensure compliance with system development lifecycle methods.
Expectation Management: Team up with business partners and developers to set realistic response time and/or deliverable expectations.
Implementation Management: Manage the implementation of the approved development in partnership with developers and business partners.
Documentation Maintenance: Maintain documentation to support business needs and UIT standards.

7. IT Systems Analyst Details and Accountabilities

EDI Support: Provide support for the EDI systems
Portal Administration: Offer administrative and functional support for customer EDI portals such as Tungsten, Ariba, and Itrade
System Operations: Execute daily, weekly, and monthly system tasks and checklists for EDI
Application Support: Provide support for Dynamics 365, Dynamics AX 2009, and Highjump WMS
Ticket Management: Manage the IT application ticket support queue and resolve or assign
Data Analysis: Identify, analyze, and resolve data issues and application errors
Bug Resolution: Debug, test, and promote bug fixes, and follow up to make sure problems have been addressed satisfactorily
Project Participation: Participate as an application expert on system implementation projects
Documentation Management: Develop and maintain application documentation, user ‘How To’ guides, and request forms
Process Understanding: Understand end-to-end business processes to provide application and data expertise
Project Coordination: Coordinate with both outside contractors and internal departments to achieve specific project goals
Continuous Improvement: Contribute to the continuous improvement of IT

8. IT Systems Analyst Tasks

Requirements Analysis: Works with customers, application developers, architects, project management, and team members to understand business requirements that drive the analysis and design of quality business solutions.
Project Documentation: Be responsible for the creation and maintenance of project lifecycle documents/deliverables
Development Support: Aids with application development project deliverables, e.g., vision document, supplemental specifications, user design, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials.
Project Management: Manages job and project requirements so that projects are completed on time, in scope, within budget, and with minimal defects.
Design Documentation: Help to maintain documentation such as design documents, architecture, and flow diagrams.
Technical Support: Provides required business and/or technical support for both project and production-related activities.
Compliance Assurance: Assures compliance with required standards and that all necessary approvals have been obtained throughout the project lifecycle.
Stakeholder Collaboration: Interfaces with the business areas, customers, partners, vendors, technical staff, and project teams to drive value, enhance return on investment, and create innovative solutions.
Solution Evaluation: Provide alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g., cost benefit analysis, pros/cons of solution)
Testing Management: Be accountable for testing of the solution (e.g., testing plan, scenarios, documentation, defect management) to ensure minimal production and UAT defects are realized.
Implementation Support: Interface closely with the business and technical staff on the team during all phases of the project, including unit and system testing, integration, and UAT testing, culminating with implementation checkout and post-implementation support.

9. Sr IT Systems Analyst Additional Details

Business Partnership: Partner with stakeholders on learning the business and ways to make a difference to the customers
Developer Collaboration: Partner with other Developers to increase their knowledge of existing business processes
Requirements Documentation: Document existing business requirements and the acceptance criteria to meet business needs
Team Communication: Update the team on the accomplishments and daily goals in the morning Stand-up meeting
Design Resolution: Acts as the focal point for the resolution of design issues and gaps in the solution
Requirement Analysis: Works with business teams to identify and solve regional and local requirements within the context of the standard global business model
Solution Governance: Participates in the solution governance process, testing, and approval of solution changes and enhancements
Functional Design: Manages the day-to-day functional design for the Bonus Incentive Solution process within the ABO Success Solutions, ensuring strategic fit with the future direction of the business
Development Support: Assist in doing all of this, given access to all the necessary and common development and collaboration tools.
Strategic Participation: Participates in meetings, discussions, and strategy sessions where changes, improvements, and enhancements are proposed, evaluated, and approved
Business Engagement: Actively engage with business partners, process owners, and partner systems to clarify and define their business needs and translate those needs into technology solutions

10. IT Systems Analyst Essential Functions

System Implementation: Be responsible for identifying and implementing assigned systems for Matica Bio
SOP Development: Development of SOP/Work Instructions for each system for the management of the system and the generation of KPIs.
Training Management: Be responsible for the development of training tools for each system, as well as providing training/coaching to employees.
System Validation: Be responsible for assisting with the validation of each system.
KPI Maintenance: Be responsible for the maintenance of KPIs for each system.
Performance Tracking: Be responsible for tracking and trending aspects of the systems and provide reports to management, identifying risks and trends on a routine basis.
Metrics Preparation: Prepare functional and Management Review metrics for the identification of negative trends.
Trend Analysis: Analyze identified negative trends and propose/implement necessary corrections to address and present to the Management team.
Risk Assessment: Facilitate risk assessments for the site using applicable tools (FMEA, HAACP, SIA, etc.)
System Tracking: Maintains tracking mechanisms to support the various system elements and ensures visibility throughout the organization

11. IT Systems Analyst Role Purpose

Ticket Support: Provide top-quality 2nd and 3rd line ticket support.
Incident Management: Take ownership of incidents, requests, and problems.
Process Automation: Promote automation within the service management product.
Tool Maintenance: Maintenance and development of the internal Tool stack.
Project Participation: Participate in Project Management and ensure the Project Plans are up to date.
Documentation Management: Take care of thorough Documentation of the Projects/Work.
ITIL Adoption: Adopt and promote ITIL standards within Thinkproject.
Supplier Management: Engage Suppliers for Supplier Management and Project Delivery.
Security Compliance: Work closely with the security and compliance team to improve the IT security and maintain ISO27001 certification of the company.

12. IT Systems Analyst General Responsibilities

Project Execution: Perform daily project functions with a focus on meeting the business objectives on time
Technical Analysis: Analyze functional specifications and assist in designing potential technical solutions
ETL Design: Contribution towards ETL’s design
Mapping Development: Source to Target Mapping specifications development
Solution Development: Design and development of business solutions
Testing Support: Unit Integration testing activities and assist in User Acceptance Testing
Root Cause Analysis: Root Cause Analysis Source to Target Mapping
Stakeholder Communication: Maintain open communication with colleagues, stakeholders to ensure user satisfaction

13. IT Systems Analyst Key Accountabilities

Cybersecurity Review: Perform a full Cybersecurity review and analysis with recommendations for the Enterprise
Network Collaboration: Collaborate daily with the Information System Security Manager (ISSM) and Independent Verification and Validation (IV&V) teams to plan, design, manage, and maintain an enterprise-wide network infrastructure hierarchy
Governance Support: Support the review process of the IT Governance workflows and update the workflows to include Cybersecurity Management and/or Cybersecurity direction/guidance changes
Network Documentation: Support with documenting, developing, reviewing, and analyzing complex network engineering drawings and designs for technical accuracy and relevance
Network Support: Support network communication requirements related to enterprise and test networks
Security Design Review: Participate in network and systems design reviews to ensure implementation of appropriate systems security policies
Status Reporting: Provide a monthly status report on the oversight, monitoring, metrics, and tracking of the implementation from the approved cybersecurity controls as outlined in the approved Security Plan and Continuous Monitoring Strategy
Cybersecurity Oversight: Provide cybersecurity engineering expertise and oversight of implementations, improving the Agency's defensive cyber operations capabilities
Control Monitoring: Continuously monitor the RMF cybersecurity controls, compliance strategies, and implementation
Project Oversight: Lead and oversee projects for status and situational awareness, utilizing data from various sources to track aspects of the project portfolio such as funding, status, and milestones
Technical Review: Research and review team contributions for technical accuracy and relevance based on business, mission, and functional requirements, and adherence to or compliance with Federal, DoD, and Agency policies
Requirement Validation: Assist in identifying, evaluating, and validating customer requirements

14. IT Systems Analyst Roles and Details

Requirements Documentation: Be responsible for the requirements documentation of the leading-edge solution construction, testing, implementation, and system integration.
Solution Delivery: Oversees the delivery of new and complex quality solutions in response to unique business requirements.
Strategic Alignment: Maintains a clear vision and full understanding of Ahold Delhaize and Ahold Delhaize IT overall strategies.
Business Influence: Influences business partners and management when issues are unique and difficult.
Subject Expertise: Provide subject matter expertise in the analysis, design, and preparation of technology solutions to meet business needs.
Architectural Alignment: Recommends components for solutions that will work well together across business domains, partners with the domain architect, or acts as the domain architect to ensure adherence to the architectural roadmap.
Project Accountability: Accountable for projects/applications/infrastructure that meet business needs and are delivered in a timely, cost-effective manner, considering all budget aspects, including total cost of ownership.
Documentation Oversight: Ensures project artifacts are developed, which includes working with support organizations and suppliers to ensure proper documentation is created and stored in the procedure’s manual or document repository.
Team Collaboration: Fosters and engages in teamwork at the management and technical levels.

15. IT Systems Analyst Responsibilities and Key Tasks

Application Support: Be responsible for providing tier 1/2 application support for all GxP systems
Ticket Management: Field incoming problem tickets from end users to resolve enterprise applications and software issues for GxP applications
Vendor Management: Work with and manage multiple vendors
Qualification Documentation: Author and execute Installation Qualification (IQ), Operation Qualification (OQ), and Performance Qualification (PQ) documents for GxP applications
Protocol Execution: Execute protocols, perform testing sequences, and change controls
System Administration: Administer enterprise applications and maintain (patch, repair, and manage new and existing systems in a regulated environment
Routine Support: Provide day-to-day and scheduled application support
Issue Response: Respond to application support issues from multiple business customers
Fix Verification: Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Validation Support: Participate in system validation activities and collaborate with the project team on Validation Plans, User/Functional Requirements, Risk Assessments, Validation Summary Reports, etc.

16. IT Systems Analyst Duties and Roles

Solution Implementation: Implement IT solutions for Warranty management of the company in collaboration with the respective functional and IT teams
System Deployment: Implement IT systems in the warranty management process area.
Requirement Translation: Translate business requirements to IT requirements and develop warranty management solutions.
Technical Development: Develop technical IT systems related to warranty management in collaboration with supplier recovery, aligning with the enterprise architecture principles and vision.
Architecture Contribution: Contribute to the development of broader enterprise architecture and vision.
Team Leadership: Lead and manage junior development team members.
Process Integration: Develop and implement robust process business rules and principles, including integration with supporting systems.
Team Collaboration: Contribute to high performing team to deliver best-in-class IT solutions for warranty management and supplier recovery process areas.
Policy Compliance: Ensure compliance with key regulatory, security, and organizational policies and procedures.
Solution Design: Understand the warranty management and supplier recovery end-to-end, and design IT solutions to deliver business value.

17. IT Systems Analyst Responsibilities

Project Coordination: Work with the LPS team to ensure project implementation, support, and plant timelines are met.
Strategic Governance: Help define, execute, and govern a strategic information systems application that is aligned with the company’s business objectives.
Team Collaboration: Build effective relationships with other members of the LPS team and provide knowledge, support, and expertise.
System Implementation: Implement systems consistent with Lear’s global, regional, and product strategies.
System Improvement: Provide insight and ideas to help the improvement of the LPS system and supporting applications.
Technology Optimization: Work with other technology leaders to develop, implement, and optimize the operating environment to best achieve business results.
Project Planning: Assist management in setting realistic, effective, and sound project/budget plans.
Problem Solving: Logical troubleshooting skills, the ability to quickly determine the source of a problem, and implement a fix.
Process Understanding: Understanding of production build processes and conveyor systems.

18. IT Systems Analyst Job Summary

Helpdesk Support: Provide IT helpdesk support and assistance, either via walk-up, email, telephone, or in person, to SFI users.
Remote Support: Provide IT helpdesk support and assistance to Remote and Home workers.
Conference Support: Provide support for Video Conferencing, Virtual Panels, and Meetings to SFI staff and external participants.
User Training: Provide user-friendly IT training to staff on a group and individual basis.
Network Management: Deploy, configure, maintain, and monitor all active network equipment to ensure smooth network operation.
Server Integration: Install and integrate new server hardware and applications.
Cybersecurity Compliance: Ensure adherence to SFI's Cyber Security Policies.
System Monitoring: Continuously monitor and maintain SFI's IT systems to anticipate and prevent possible problems and document the extent and nature of user problems and the methods of repair.
Technology Implementation: Assist in the implementation of new technology and the new IT strategies within SFI.
Maintenance Management: Anticipate, prioritize, and manage preventative maintenance tasks in an efficient and effective manner.
Policy Compliance: Ensure compliance with SFI's IT policies.
Directory Administration: Administration of Microsoft Active Directory.
O365 Administration: Administration of the Microsoft Office 365 environment.
Patch Management: Application of security updates and patches to servers and clients.

19. IT Systems Analyst Functions

Requirement Analysis: Partners with IT business analysts and business unit personnel at multiple locations to understand business needs and functional requirements, and define system or technical requirements in support of functional requirements.
Technical Specification: Develop, analyze, and organize technical specifications, data mapping, diagrams, and application flowcharts in collaboration with IT Business Analysts and other team members in support of assigned project delivery.
System Design: Performs technical analysis tasks focusing on system design and functionality, including elements of data analysis and system integration.
Project Implementation: Works within a project team to implement system deployments and enhancements, covering a range of IT systems, IT infrastructure, and hardware technologies.
Issue Resolution: Manages problem-solving on technical, systems, and data issues in support of project delivery, performance improvement, and system failure resolution.
Documentation Management: Creates and manages documentation supporting technical aspects and implementation of systems and relevant supporting infrastructure and hardware.
Technology Research: Research and explore new technologies or new approaches to implement existing technologies in support of business needs.
Testing Execution: Create and manage technical testing plans, including execution of test scripts in support of project implementation.
Requirement Translation: Translate highly technical specifications into clear non-technical requirements for use in project delivery.
Business Understanding: Works to understand the company’s business operations to best determine how available technical solutions can be adapted to best meet business needs.
Data Analysis: Provide project support through data extraction and analysis in support of project goals.

20. IT Systems Analyst Additional Details

Requirement Planning: Identifies and plans for current and future Customer requirements.
Problem Analysis: Analyzes complex business and technical problems.
Software Development: Designs, develops, tests, and documents complex custom application software or directs these activities.
Data Security Management: Proactively reviews, recommends, and implements data security, integrity, backup, and recovery procedures for entire systems.
On-Call Support: Responds on a 7/24 on-call basis to application and Customer problems.
Issue Resolution: Ensures that any problem within his/her ability to correct is addressed in a timely and professional manner.
Infrastructure Management: Ensure the Firm's technology infrastructure meets service standards for systems performance and availability.
User Assistance: Assist users with application and system use-related queries and maintain communication throughout.
Issue Triage: Effectively triage technology issues, resolving them quickly while escalating more complex issues to the relevant team.
Trend Analysis: Identify trends for common problems and deliver workarounds whilst working with the IT teams to resolve underlying issues.
Team Collaboration: Establish good working relationships with the global IT SA team and drive communication.
Level 1 Support: Triage and address user issues promptly (Level 1 Support).
Incident Tracking: Maintain incidents/requests in the ServiceNow tracking system.
Solution Development: Learning to design, program, test, implement, and maintain a broad range of Content Services solutions.
Requirement Gathering: Attend meetings with other IT analysts to gather requirements for new solutions or modifications to existing solutions.
User Training: Conduct end-user training upon completion of the software.

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