Job Summary: 

• Create and manage virtual and physical servers, monitor resource utilization, and adjust. 
• Develop backup and incident response plans for the server environment, ensure backups are running properly, and perform restores from backup.
• Analyze data storage needs and recommend disk storage array purchases.
• Install and configure storage arrays and monitor I/O and space utilization for potential issues.
• Support server security, working with ISO, network, and desktop staff, including Azure/Office 365 tenant, managing Microsoft Teams, OneDrive, and SharePoint Online.
• Assist users and vendors with upgrading server and cloud-based applications.
• Support the Citrix NetScaler environment.
• Support Microsoft forest and domains via Active Directory.
• Set up and configure user accounts, security groups, sites, and services, and develop group policies to be applied to servers, computers, and user accounts.
• Create new databases, utilizing Microsoft’s SQL Server.
• Configure and establish security for the databases.
• Assess security and recommend policies and procedures relating to the City’s servers, network, and cloud-based application platforms.
• Develop scripts in PowerShell to automate repetitive functions.
• Manage the following critical services for the Windows Server environment, including DNS, DHCP, DFS, Certificate Services, IIS, and MSCS.

Skills on Resume: 

• Server Management (Hard Skills)
• Backup Administration (Hard Skills)
• Storage Analysis (Hard Skills)
• Security Management (Hard Skills)
• Cloud Administration (Hard Skills)
• Active Directory (Hard Skills)
• Database Configuration (Hard Skills)
• PowerShell Scripting (Hard Skills)

Job Summary: 

• Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
• Translate highly technical specifications into clear non-technical requirements
• Manage the set-up and configuration of systems
• Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process
• Provide documentation of all processes and training
• Develop and implement maintenance procedures, monitor system health, gather system statistics, and troubleshoot reported errors and alarms
• Perform design, implementation, and upgrades of information systems to meet the business and user needs
• Implement best practices for scalability, supportability, ease of maintenance, and system performance

Skills on Resume: 

• System Troubleshooting (Hard Skills)
• Project Coordination (Soft Skills)
• Requirements Analysis (Hard Skills)
• Technical Translation (Soft Skills)
• System Configuration (Hard Skills)
• Quality Assurance (Hard Skills)
• Process Documentation (Hard Skills)
• System Maintenance (Hard Skills)

Job Summary: 

• Interact and communicate with City Leadership and Department Directors
• Analyze user requests for new or improved computer information systems
• Research current technologies in computer systems to recommend solutions to user problems or needs.
• Lead implementation of new technology solutions and application upgrades.
• Complete requirements process, including elicitation, analysis, and specifications
• Documentation of functional and non-functional requirements.
• Review existing applications to define problems and information processing requirements.
• Develop diagrams and flowcharts for system design.
• Interact with users, other portfolios, and vendors for the full life cycle of projects.

Skills on Resume: 

• Leadership Communication (Soft Skills)
• Systems Analysis (Hard Skills)
• Technology Research (Hard Skills)
• Project Implementation (Hard Skills)
• Requirements Elicitation (Hard Skills)
• Requirements Documentation (Hard Skills)
• Application Evaluation (Hard Skills)
• System Design (Hard Skills)

Job Summary: 

• Provide end-user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation.
• Manage and participate in acceptance testing activities to ensure the system is functionally appropriate, technically sound, and well-integrated, develop test cases and use cases.
• Prepare user documentation and participate in end-user training.
• Manage technology vendor relationships, including contract execution and scope definition.
• Develop business cases and other project analysis documentation (cost/benefit analysis, risk analysis, etc).
• Perform end-to-end analysis and documentation required for data migrations.
• Participate as a technical subject matter expert on RFP committees.
• Perform gap analysis to establish system and business capabilities.
• Communicate project status to the Solutions Manager, peers, customers, and the Executive Management Team.

Skills on Resume: 

• User Support (Hard Skills)
• Acceptance Testing (Hard Skills)
• User Training (Soft Skills)
• Vendor Management (Soft Skills)
• Business Analysis (Hard Skills)
• Data Migration (Hard Skills)
• Gap Analysis (Hard Skills)
• Project Communication (Soft Skills)

Job Summary: 

• Provides off-hours on-call support on a rotating basis with engineering peers. (including holidays and weekends.
• Configures and maintains installed systems to meet customer requirements.
• Performs various troubleshoots tasks while seeking to provide resolution for voice or data network performance and interoperability problems.
• Identifies capacity and performance issues to ensure the continued, uninterrupted operation of supported network hardware and related systems.
• Installs and maintains various network infrastructures, providing support for design, installation, and maintenance for new and existing installations.
• Manages daily service request workloads using various ticket management systems and call center applications.
• Act as a technical escalation to provide mentoring activities for tier I and II operational support.
• Provides high-level technical support for configurations, troubleshooting, and service restoration while interfacing directly with equipment vendors and customers.
• Provide primary engineering design and configuration for moderately complex network solutions to meet with customer’s goals and technical requirements.

Skills on Resume: 

• System Configuration (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Performance Monitoring (Hard Skills)
• Infrastructure Installation (Hard Skills)
• Ticket Management (Hard Skills)
• Technical Mentoring (Soft Skills)
• Vendor Coordination (Soft Skills)
• Network Design (Hard Skills)

Job Summary: 

• Acts as technical project resource and provides technical leadership to lower-tier team members.
• Works with product teams to perform required research, development, and design for the planning and introduction of new products or service offerings.
• Supports the creation of and maintains departmental methods of procedure (MOPs) and related documentation.
• Work with Lead Engineers on technical methods, procedures, and assist with complex technical solution designs.
• Assist Lead Engineers with review of networks to include planning, designing, evaluating, selecting operating systems, and various protocol suites.
• Supports system configuration and management of VoIP systems, including CUCM, CUC, UCCX, Expressway, Jabber, and CER Programming, and management isolation of network outage causes and service restorations, including understanding QOS operational characteristics.
• Evaluate new technical requirements for compatibility with deployed system designs.
• Supports the technical direction of MES organization, standards, and test systems and hardware to ensure interoperability.

Skills on Resume: 

• Technical Leadership (Soft Skills)
• Product Research (Hard Skills)
• Procedure Documentation (Hard Skills)
• Solution Design (Hard Skills)
• Network Evaluation (Hard Skills)
• VoIP Management (Hard Skills)
• System Compatibility (Hard Skills)
• Standards Development (Hard Skills)

Job Summary: 

• Communicates with the project lead and internal teams via email and direct conversation to overcome obstacles and resolve any problems.
• Prioritizes troubleshooting issues and consults with subject matter experts to troubleshoot complex production-related bugs.
• Participates in project review sessions to communicate project status and discuss complex issues.
• Prioritizes issues and consults with subject matter experts to resolve complex production-related bugs.
• Actively manages team project priorities, deadlines, and deliverables for a single project.
• Creates and reviews functional and/or system specifications that meet business user requirements, often for multiple large-scale projects.
• Leads collaboration with more junior and senior Systems Analysts and business partners to document and present recommendations for improvements to existing and new applications and systems.
• Identifies resources, delegates work, and reviews the work of team members in order to address changing timelines or priorities.
• Manages designated work unit by translating business plans into tactical action items, ensuring all guidelines are followed, delegating tasks to meet goals and objectives, and overseeing the completion of work assignments.
• Helps team members to determine which work tasks are most important, manages distractions, and deals with setbacks promptly.

Skills on Resume: 

• Team Communication (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• Project Review (Soft Skills)
• Bug Resolution (Hard Skills)
• Project Management (Soft Skills)
• Specification Development (Hard Skills)
• Process Improvement (Soft Skills)
• Task Delegation (Soft Skills)

Job Summary: 

• Gain an understanding of the organization’s business processes relevant to the project’s goals
• Document processes to help refine the problem the project is trying to solve. 
• Documentation almost always involves diagrams modeling how work is done
• Figuring out how the actual work differs from established policy, procedures, and protocols
• Brainstorm the requirements a solution needs to have, and participate in requirements gathering to ensure their knowledge has as much depth and context as possible
• Flesh out the details of a business solution, which requires a good understanding of how technological solutions are implemented
• Work in cooperation with their application managers
• Work on more than one project at a time, and so must constantly reevaluate their priorities and deadlines
• Recommend improvements to improve overall department effectiveness and efficiency

Skills on Resume: 

• Process Analysis (Hard Skills)
• Process Documentation (Hard Skills)
• Workflow Modeling (Hard Skills)
• Gap Identification (Hard Skills)
• Requirements Gathering (Hard Skills)
• Solution Development (Hard Skills)
• Cross Collaboration (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Producing project feasibility reports.
• Translating client requirements into highly specified project briefs.
• Identifying options for potential solutions and assessing them for both technical and business suitability.
• Creating logical and innovative solutions to complex problems.
• Drawing up specific proposals for modified or replacement systems.
• Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.
• Ensuring that budgets are adhered to and deadlines met.
• Drawing up a testing schedule for the complete system.
• Overseeing the implementation of a new system.
• Planning and working flexibly to a deadline.
• Providing training to users of a new system.
• Keeping up to date with technical as well as industry sector developments.
• Managing enterprise-wide projects, including budget, tasks, and integration.

Skills on Resume: 

• Project Feasibility (Hard Skills)
• Client Translation (Soft Skills)
• Solution Assessment (Hard Skills)
• Problem Solving (Soft Skills)
• System Design (Hard Skills)
• Team Collaboration (Soft Skills)
• Budget Management (Hard Skills)
• Testing Planning (Hard Skills)

Job Summary: 

• Convert end-user definition of a solution into formal requirements that can be used as specifications to design a report (Crystal) or script (SQL)
• Execute SQL-related tasks within the scope of SQL Fundamentals I Certification
• Create user reports by utilizing basic to advanced Crystal Reports features
• Dissect Crystal Reports designed by others to make modifications and improvements per end-user requests
• Apply database system fundamentals to specific tasks to engineer solutions
• Effectively administer and support business system servers
• Articulate that to end users as it pertains to their specific issue
• Research ERP functionality through the use of vendor-provided technical notes
• Attend daily standup meeting and meet with end users to identify points or underutilization of business system capabilities

Skills on Resume: 

• Feasibility Analysis (Hard Skills)
• Requirements Translation (Hard Skills)
• Solution Assessment (Hard Skills)
• Problem Solving (Soft Skills)
• System Design (Hard Skills)
• User Collaboration (Soft Skills)
• Budget Management (Soft Skills)
• System Implementation (Hard Skills)

Job Summary: 

• Assist users in the implementation of new software or software features
• Resolve user issues with business systems either directly or by working with technical support from the vendor
• Maintain security policies for the business systems
• Fix issues and know when to escalate them as it relates to core services (print server, file server, email systems, etc.)
• Work with vendors to purchase items needed for infrastructure support
• Resolve user issues and track information and time through the Company’s ticketing system
• Execute new hire process (AD setup, computer purchase, computer image, software setup, phone setup, basic instructions, etc.)
• Drill down from user issues to the underlying infrastructure root cause
• Work with vendors to engineer infrastructure solutions and develop documentation for internal management
• Resolve issues related to installing specialty software and computer troubleshooting

Skills on Resume: 

• Requirements Translation (Hard Skills)
• SQL Execution (Hard Skills)
• Report Development (Hard Skills)
• Report Modification (Hard Skills)
• Database Engineering (Hard Skills)
• Server Administration (Hard Skills)
• User Communication (Soft Skills)
• ERP Research (Hard Skills)

Job Summary: 

• Support the government's internal projects to implement engineering and Information Technology initiatives
• Define and assist in gathering business and technical requirements to address governmental, policy, third-party, and stakeholder changes and requests
• Monitor and track compliance with requirements
• Provide data analytics support and reporting
• Track and support production-related performance and incidents
• Support software design, documentation, testing, and maintenance
• Provide documentation of all processes and training
• Support projects and company growth initiatives, managing multiple workstreams at one time
• Collaborate with the clients to solve tough problems, delivering outstanding client service, and achieving mission results
• Apply excellent consulting, business analysis, and communications skills to quickly identify problems, analyze challenges, and recommend solutions to the team and the clients
• Develop consulting skills and help grow the company outside of the project by participating in new business and strategic initiatives
• Contribute to the company culture, which promotes client-focused teamwork, learning, and helping others to grow and develop

Skills on Resume: 

• Software Implementation (Hard Skills)
• Issue Resolution (Soft Skills)
• Security Management (Hard Skills)
• Service Escalation (Soft Skills)
• Vendor Coordination (Soft Skills)
• Ticket Management (Hard Skills)
• Onboarding Support (Soft Skills)
• Infrastructure Troubleshooting (Hard Skills)

Job Summary: 

• Act as a liaison between business users and the IT team
• Research problems and plan solutions. 
• Recommend software and system changes
• Interact with customers to learn and understand product business requirements
• Transform user requests into business requirements and technical specifications
• Define the scope of the project in collaboration with the line of business leaders
• Develop business cases for systems enhancements
• Develop a schedule for project completion that allocates the resources to project activities
• Develop and maintain project plans, issue logs, and tasks in a system of record

Skills on Resume: 

• Project Support (Hard Skills)
• Requirements Gathering (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Data Analytics (Hard Skills)
• Software Maintenance (Hard Skills)
• Process Documentation (Hard Skills)
• Client Collaboration (Soft Skills)
• Consulting Skills (Soft Skills)

Job Summary: 

• Review project plans with those affected by project activities, and revise the schedule
• Develop test plans and test cases. 
• Manage system testing and coordinate User Acceptance Testing (UAT)
• Execute projects according to the established project plan
• Interface with vendors to ensure vendor compliance with contractual agreements
• Work with business leaders to implement projects and application changes
• Coordinate with development teams on solutions to meet business requirements
• Monitor the progress of the project and adjust to ensure the successful completion of the project
• Review the quality of the work completed with the team to ensure that it meets the project standards
• Ensure that projects and systems are delivered to end-user satisfaction
• Develop forms and records to document project activities

Skills on Resume: 

• Project Scheduling (Hard Skills)
• Test Planning (Hard Skills)
• UAT Management (Hard Skills)
• Project Execution (Hard Skills)
• Vendor Coordination (Soft Skills)
• Change Implementation (Hard Skills)
• Team Collaboration (Soft Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Attend to the user’s reported problem for platforms handled.
• Code programs requested by Users/technical Lead based on user specifications and systems development methodology to support the Technical teams
• Assist and participate in identifying the root cause of problems/during BCP/Disaster Activity encountered during the end of the day, and in finding a solution to these problems (provided that the end of the day)
• Perform research and development to provide permanent solutions for recurring issues and implement new technologies that will benefit the business.
• Document program specifications, the application project book, and system integration points.
• Contribute to the technical design of a system for development.
• Document system design and present for the walkthrough to the Solutions Delivery platform owner.
• Develop application enhancement and innovation project plans.
• Implement enhancements based on program specifications using DevOps, Agile, or Lean IT methodologies

Skills on Resume: 

• User Support (Soft Skills)
• Program Coding (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Research Development (Hard Skills)
• Technical Documentation (Hard Skills)
• System Design (Hard Skills)
• Application Enhancement (Hard Skills)
• Agile Implementation (Hard Skills)

Job Summary: 

• Respond to user issues in a timely manner to support a fast-paced manufacturing environment.
• Be responsible for designing, configuring, testing, implementing, and maintaining Oracle application modules.
• Attend meetings with other IT analysts to gather requirements for new applications or modifications to existing applications.
• Collaborate with the business and colleagues to develop Oracle processes and solutions that map to business requirements.
• Maintain issues/enhancements in the ticket tracking tool (ServiceNow).
• Prepare MD050s and configuration sheets.
• Be available for occasional weekend and off-hours on-call support for critical Sev1 issues and scheduled activities.
• Lead or participate in small Oracle projects.
• Conduct end-user training upon completion of the software.
• Collaborate with other IT functional teams to develop processes for end customers.
• Conduct level 2 support for solutions deployed.

Skills on Resume: 

• User Support (Soft Skills)
• Oracle Configuration (Hard Skills)
• Requirements Gathering (Hard Skills)
• Process Development (Hard Skills)
• Ticket Management (Hard Skills)
• Technical Documentation (Hard Skills)
• On-Call Support (Soft Skills)
• End User Training (Soft Skills)

Job Summary: 

• Collaborate with end users and cross-functional departments to identify what roles and functionality are in software packages.
• Analyze system requirements to effectively meet the needs of business users.
• Ensure the continued functionality of the software during maintenance and testing efforts.
• Write effective user stories and specification documents to properly document features.
• Effectively communicate between stakeholders and the development team.
• Participate in functional, regression, and user acceptance testing.
• Prioritize the product backlog based on business needs.
• Be responsible for conducting requirements interviews.
• Write Project Specifications, including Use Cases, and share information with key stakeholders.

Skills on Resume: 

• User Collaboration (Soft Skills)
• System Analysis (Hard Skills)
• Software Maintenance (Hard Skills)
• User Documentation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Acceptance Testing (Hard Skills)
• Backlog Prioritization (Hard Skills)
• Requirements Gathering (Hard Skills)

Job Summary: 

• Oversee the enterprise infrastructure and operations activities, which include hardware, operating systems, system software, networks, IT security, telephone systems, on-premises data center, colocation facilities, cloud providers, and disaster recovery.
• Administer, maintain, and secure all physical and virtual IT infrastructures, including servers, storage, network, colocation, and cloud services.
• Research, evaluate, install and configure all hardware, peripherals and system equipment, including upgrades to memory, disk, peripherals, and cabling.
• Install operating systems, update, patch and configure Windows platforms.
• Perform server backups and restores.
• Conduct and verify daily backups of the servers.
• Monitor the state of the network and general throughput.
• Troubleshoot networks, systems, and applications to identify and correct problems.

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• System Administration (Hard Skills)
• Hardware Configuration (Hard Skills)
• Windows Management (Hard Skills)
• Data Backup (Hard Skills)
• Network Monitoring (Hard Skills)
• System Troubleshooting (Hard Skills)
• IT Security (Hard Skills)

Job Summary: 

• Build workstations, troubleshoot printing issues, and perform initial triage of CRM, DMS, and telephony issues
• Provide support for broadcast TVs, video room, overhead ambiance, security systems/cameras, power management, retail displays, and other systems
• Perform regular systems audit and manage employee interactive software such as DocuSign, Zoom, and others.
• Promote a high level of customer satisfaction through proper telephone, email, instant message, and in-person techniques
• Assist in solving issues related to operating systems, DMS, phone systems, e-mail, printing and printers, fax machines, and some store-level applications
• Document, track, and monitor problems to ensure timely resolution
• Identify, research, and resolve some technical problems
• Manage BMW store-specific systems, such as DealerSpeed, ITSA, Digital Show floor displays, and Genius technology applications
• Assist with the management of Retail Sales and Digital Service Processes
• Manage multiple tasks and be able to switch focus quickly
• Maintain appropriate levels of spare equipment and miscellaneous supplies

Skills on Resume: 

• Workstation Setup (Hard Skills)
• System Support (Hard Skills)
• System Auditing (Hard Skills)
• Customer Service (Soft Skills)
• Issue Resolution (Hard Skills)
• Problem Tracking (Hard Skills)
• Technical Research (Hard Skills)
• Task Management (Soft Skills)

Job Summary: 

• Analyze, gather, clarify, and document functional and technical specifications
• Assess the impact of the business and functional requirements on the existing systems and provide high-level estimations
• Document process and data flows
• Design and/or support the definition of the solutions and architectures
• Provide input and assistance for the maintenance and improvement of the current systems
• Support the QA team in defining the test scenarios and test cases, as well as provide support during testing
• Participate and provide input in the change management process.
• Participate in the project planning sessions
• Support Management with data analysis using BI tools.
• Work collaboratively as part of the Data and wider IT Team

Skills on Resume: 

• Requirements Analysis (Hard Skills)
• Impact Assessment (Hard Skills)
• Process Documentation (Hard Skills)
• Solution Design (Hard Skills)
• System Maintenance (Hard Skills)
• Testing Support (Hard Skills)
• Change Management (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Implement internal IT policies and directives
• Mentor staff on both BRPH policies and industry best practices
• Provide second-tier support to end users and internal IT staff
• Assist management and IT Architects with generating thorough documentation
• Monitor and manage the support process to ensure high standards are observed
• Identify and escalate areas of improvement across the enterprise
• Contribute to internal IT process improvement
• Implement technical plans and changes by the IT Architect team

Skills on Resume: 

• Policy Implementation (Hard Skills)
• Staff Mentoring (Soft Skills)
• Technical Support (Hard Skills)
• Process Documentation (Hard Skills)
• Quality Monitoring (Hard Skills)
• Process Improvement (Soft Skills)
• Issue Escalation (Soft Skills)
• Technical Implementation (Hard Skills)

Job Summary: 

• Develop and maintain existing SQL queries to add and/or update existing data within systems and provide reporting
• Develop and maintain software applications to improve user workflows
• Collect information to analyze and evaluate existing or proposed systems
• Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current systems
• Research and recommend software selection and use
• Work as a team member with other technical staff to ensure connectivity and compatibility between systems
• Write and maintain system documentation, including documenting system problems and resolutions for future reference 
• Assist personnel of other departments as a computer resource
• Provide on-the-job training to new department staff members

Skills on Resume: 

• SQL Development (Hard Skills)
• Application Development (Hard Skills)
• System Analysis (Hard Skills)
• Technical Research (Hard Skills)
• Software Recommendation (Hard Skills)
• System Compatibility (Hard Skills)
• Documentation Management (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Resolve 1st, 2nd and 3rd line issues
• Be responsible for supporting the IT Infrastructure by minimizing downtime and maintaining security
• Act as Helpdesk Point of Resolution for all IT-related issues by phone, email, etc
• Provide fault diagnosis and treatment to address problems
• Work with other disciplines to ensure products are installed, configured, and integrated to meet users' needs
• Ensure adherence to IT Security policies
• Complete internal user moves, including phones
• Ensure all logs and CMDB for equipment and users are maintained
• Provide support to the business both remotely/WFH and at their desks.
• Perform administrative support duties to meet specific operational objectives
• Ensure that a high level of service and support is provided to all stakeholders and users

Skills on Resume: 

• Issue Resolution (Hard Skills)
• Infrastructure Support (Hard Skills)
• Helpdesk Management (Soft Skills)
• Fault Diagnosis (Hard Skills)
• System Integration (Hard Skills)
• Security Compliance (Hard Skills)
• Asset Management (Hard Skills)
• User Support (Soft Skills)

Job Summary: 

• Understands and applies intermediate knowledge of the business and technical domains supported to include its products, processes, and services
• Serves as a business proxy/SME on business topics within one domain
• Serves as the conduit between the customer community (internal and external) and the software development team through which requirements flow.
• Facilitates/oversees the analysis and design of technology solutions to ensure business needs are met
• Elicits systems requirements using interviews, requirements workshops, surveys, business process analysis, use cases, scenarios, and task and workflow analyses
• Proactively communicates and collaborates with external and internal customers to analyze information needs and requirements to deliver system artifacts
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformance to standards
• Manages and ensures traceability of approved and baseline work products throughout the software development lifecycle to include application specifications, design, development, usability, testing and implementation, and defect prioritization
• Collaborates with Test Leads and subject matter experts to establish the Testing Approach, including usability and performance needs
• Assists the Test Lead with planning and review of the Test Cases and Scenarios
• Provides clarification and actively participates in defect management activities to confirm requirements are being met
• Manages change control for affected system artifacts

Skills on Resume: 

• Domain Knowledge (Hard Skills)
• Business Analysis (Hard Skills)
• Requirements Gathering (Hard Skills)
• Solution Design (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Requirements Validation (Hard Skills)
• Traceability Management (Hard Skills)
• Defect Management (Hard Skills)

Job Summary: 

• Be responsible for the implementation and ongoing support of validated IT applications, including on-prem server-based applications, laboratory systems, and SaaS solutions
• Complete upgrades and enhancements to existing applications
• Requisition application servers and assist in application installation
• Participate in GxP validation/qualification of systems, including writing, reviewing, and executing validation protocols
• Identify gaps between business needs and technical capabilities
• Work to find innovative solutions that meet business objectives or create new business opportunities
• Create user documentation and train personnel on applications/reports/solutions
• Represent the needs of the customers to the solution vendors
• Author and refine system support processes, flow diagrams, configurations, and interdependencies
• Develop effective working relationships with the internal customers and vendors during project meetings, on-site visits, and conference calls
• Assists the internal customers in developing working scenarios for testing
• Communicate support issues, solutions, and progress to management
• Manage the application integrations across the Vault Quality landscape
• Lead plan and deliver new and/or existing strategic platform capabilities that create tangible business value

Skills on Resume: 

• Application Support (Hard Skills)
• System Upgrades (Hard Skills)
• Server Installation (Hard Skills)
• System Validation (Hard Skills)
• Gap Analysis (Hard Skills)
• Solution Development (Hard Skills)
• User Training (Soft Skills)
• Vendor Collaboration (Soft Skills)

Job Summary: 

• Be responsible for a full range of activities to ensure operational effectiveness of software applications, processes, and procedures used by the business units.
• Perform requirements gathering, requirements analysis.
• Lead ongoing business process reviews and develop optimization strategies.
• Effectively communicate the insights and plans to cross-functional team members and management.
• Ensure solutions meet business needs and requirements.
• Update, implement, and maintain procedures for the functional area.
• Serve as a liaison between project stakeholders and users.
• Monitor deliverables and ensure timely completion of projects.
• Provide regular updates to management. 
• Collaborate with project managers and sponsors to determine project scope, resources, and duration
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods 
• Work with stakeholders and the project team to prioritize requirements

Skills on Resume: 

• Operational Management (Hard Skills)
• Requirements Analysis (Hard Skills)
• Process Optimization (Hard Skills)
• Cross Communication (Soft Skills)
• Solution Validation (Hard Skills)
• Procedure Maintenance (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Project Monitoring (Hard Skills)

Job Summary: 

• Provide application support to the core system, intranet, as well as design and implement paperless processes using DocuSign and other tools.
• Provide oversight for deposit products and make recommendations based on the current system settings.
• Communicate changes, enhancements, and modifications of business requirements through written documentation to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Design, document, and execute test procedures for software upgrades
• Facilitate all aspects of User Acceptance Testing from a business perspective for core system upgrades and other software application changes.
• Monitor, validate, and troubleshoot core processing systems, enterprise system software applications, peripheral equipment, production printouts, reports, and data files to ensure optimal performance.
• Uphold quality standards according to a daily, weekly, monthly, holiday, or on-demand schedule.
• Ensure that reporting jobs are running and that all business-critical functions are fully operational 
• Alert management whenever a failure has the potential to impact business operations or have a member impact.
• Ensure that overall data quality is as optimized as possible and that the data quality gap is brought to the attention of management
• Ensure the culture and morale of the team are positive, open, and honest.

Skills on Resume: 

• Application Support (Hard Skills)
• Process Design (Hard Skills)
• Requirements Communication (Soft Skills)
• Test Execution (Hard Skills)
• UAT Facilitation (Hard Skills)
• System Monitoring (Hard Skills)
• Data Quality (Hard Skills)
• Team Morale (Soft Skills)

Job Summary: 

• Elicit, analyze, validate, and manage technical requirements definition, flows, and deliverables for projects.
• Perform this by working with business partners to understand work effort requirements and then translate them into IT actionable tasks.
• Work closely with the IT team to deliver solution design documents and requirements.
• Partner closely with technical teams supporting data movement, application development, and testing.
• Diligently support and lead various activities between the teams to ensure the business and technical requirements and objectives are met.
• Ensure appropriate project documentation is compiled and proper review and approvals from respective teams as gathered and collated.
• Contribute to the overall systems design.
• Evaluate current processes and procedures to ensure relevance and accuracy.
• Make recommendations for changes and keep documentation current.
• Perform as the subject matter expert on the various digital banking systems and processes assigned.
• Inclusive of this is gathering a deep understanding of the data within the systems and business processes supported by the systems.
• Build critical working relationships with the business and user communities through gathering a thorough understanding of the business models and processes employed.
• Specify and fully document application customizations that would bear scrutiny by an internal audit or external regulators.

Skills on Resume: 

• Requirements Management (Hard Skills)
• Solution Design (Hard Skills)
• Technical Collaboration (Hard Skills)
• Project Documentation (Hard Skills)
• Process Evaluation (Hard Skills)
• System Expertise (Hard Skills)
• Business Relationship (Soft Skills)
• Regulatory Documentation (Hard Skills)

Job Summary: 

• Works with IT leaders to provide business requirements, assist in the translation of business needs, and advise on end-user usage of applications and technology.
• Develops productive relationships with business leaders, along with IT leaders, across the organization to drive the business goals.
• Gather, analyze, and translate complex business needs into understandable functional requirements, then into individual specifications.
• Perform gap analysis across existing operations, projects, security, policies, and technology uses.
• Create models to represent operations or UI, such as workflows, wireframes and mockups.
• Create test plans and assist in execution for QA and UAT, along with SMEs.
• Prepare and maintain documentation, including requirements, specs, process flow documentation, and procedures.
• Act as the main point of contact for stakeholders, SMEs, vendors and customers as the liaison to IT.
• Identify and foster common appropriate terminology to be consistently used by both Business and IT for clear communications.
• Learn the business’s normal operations and uses of technology in order to work with the business to preemptively define potential impacts to processes and/or systems from projects, optimizations and any other changes.
• Work with stakeholders to ensure delivery of applications, security and technology, in general, is providing desired results, and redefining requirements promptly.
• Work with stakeholders to ensure prioritization of features, bugs, and projects is well documented and well understood by the development team.
• Work with IT leaders to keep business projects/change requests in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.
• Work with IT leaders to survey stakeholders' satisfaction with technology and collect requirements to improve any unsatisfactory processes and technology implementations.
• Achieves operational goals set by the Company.
• Supports corporate initiatives and decisions.

Skills on Resume: 

• Business Translation (Soft Skills)
• Relationship Building (Soft Skills)
• Requirements Analysis (Hard Skills)
• Gap Analysis (Hard Skills)
• UI Modeling (Hard Skills)
• Test Planning (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Impact Assessment (Hard Skills)

Job Summary: 

• Oversight, gathering, and drafting of high-quality user/system requirements that are aligned with the business stakeholders.
• Oversight and leading the development/re-engineering and drafting of the BDS business processes that are aligned with the business stakeholders.
• Proactively translating business needs (requirements and processes) into capability roadmaps and concrete projects/programs that meet the near and long-term needs of BDS.
• Lead collaborative efforts with business representatives to develop and shepherd business cases through the review and approval process.
• Lead the prioritization and development of strong and clear workstream-level activities, both 
• Overall execution against planned milestones, activities and deliverables with the workstream business lead and project manager.
• Support the ultimate delivery of value to the user base. 
• Build and manage effective business partnerships at all levels during project execution.
• Fully accountable for delivering the value proposition of IT.
• Ensuring that the build and run teams make the right trade-offs between speed, quality and cost and that the value is being captured from the entire lifecycle of the IT investment.
• Perform research into industry and technology trends to inform strategic planning and translate potential IT opportunities.

Skills on Resume: 

• Requirements Management (Hard Skills)
• Process Reengineering (Hard Skills)
• Capability Roadmapping (Hard Skills)
• Business Development (Hard Skills)
• Workstream Management (Hard Skills)
• Value Delivery (Soft Skills)
• Partnership Building (Soft Skills)
• Strategic Research (Hard Skills)

Job Summary: 

• Administer, monitor, maintain and support end-user application-level access and security according to
• Maintain, troubleshoot and support banking applications, including maintaining updates and releases
• Track application support requests for later review and analysis.
• Assist and support other departments with the implementation of software changes and enhancements
• Provide technical support for core banking and ancillary systems to ensure a quality, reliable, accurate experience for clients.
• Assist with the testing, maintenance, training, and implementation of the Bank's Business Continuity Plan.
• Assist in project planning and management.
• Work with management to design, implement, and maintain industry best practices.
• Participate in IT Committee meetings and record minutes.
• Communicate system upgrades, releases, or other developments for assigned applications to stakeholders.
• Assist the Information Security Officer with the preparation of IT Committee agendas and reports.
• Assist the Information Security Officer with the maintenance of IT Policies, Risk Assessments, and vendor reviews.
• Maintain awareness of industry developments, including changes impacting regulatory requirements and information security.

Skills on Resume: 

• Access Management (Hard Skills)
• Application Support (Hard Skills)
• Request Tracking (Hard Skills)
• Software Implementation (Hard Skills)
• Technical Support (Hard Skills)
• Business Continuity (Hard Skills)
• Project Management (Hard Skills)
• Policy Maintenance (Hard Skills)

Job Summary: 

• Work with other Project Team members to deploy the application
• Provide hyper care support to the live userbase on the FSM production system
• Be responsible for understanding, monitoring, analyzing, and supporting many direct interfaces between FSM and SAP systems, as well as within FSM application layers (mobile, client, server)
• Apply knowledge of FSM application to make configuration changes to mobile sync and business rules
• Work directly with other IT team members and business users to resolve issues related to the system integrations between SAP and FSM.
• Issues could be caused by data, process, or technical problems.
• Be responsible for maintaining solution integrity throughout the course of any change project, including developing, maintaining, and executing test cases when changes are made that could impact any of the interfaces between SAP and FSM.
• Troubleshoot and solve complex problems which may require detailed investigations, documentation of step processes, and critical analysis from a systems and application layer perspective
• Be responsible for continuous improvements of processes and systems within the area of responsibility
• Manage projects and/or workstreams within the area of responsibility
• Manage workload and priorities to deliver agreed-upon project milestones

Skills on Resume: 

• Application Deployment (Hard Skills)
• User Support (Soft Skills)
• System Integration (Hard Skills)
• Configuration Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Test Management (Hard Skills)
• Process Improvement (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• Support, enhance, and maintain multiple manufacturing applications and related tools in a process-driven environment
• Hands-on responsibility in system prototyping, configuration, design, development, testing, and production support for business-critical systems
• Support of applications and systems predominantly used in manufacturing, operations, distribution, and quality departments
• Work in an Agile scrum team for software development projects
• Partner with developers and team members from multiple disciplines across the globe to problem-solve and provide solutions to technical challenges and requirements
• Act as a change agent in bringing in innovative ways to develop solutions and bring continuous improvement
• Provide expert-level IT solutions and support to the engineering community.
• Provide strategic input and direction for handling matters involving the geographically distributed IT systems, while providing simple but effective scalability, performance, and reliability.
• Create detailed technical documentation and perform installation and configuration of servers, network equipment, and other IT datacenter systems in a controlled environment.
• Provide after-hours or weekend support to perform high-risk or planned downtime of SpaceX datacenter systems for upgrades and maintenance.
• Resolve and troubleshoot IT support issues impacting the operations environment.
• Train other IT staff and provide input on meeting standards of performance.

Skills on Resume: 

• Application Maintenance (Hard Skills)
• System Development (Hard Skills)
• Agile Collaboration (Soft Skills)
• Global Teamwork (Soft Skills)
• Continuous Improvement (Soft Skills)
• Technical Documentation (Hard Skills)
• System Troubleshooting (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Conceive and design service solutions that are ICT-dependent
• Maintain detailed client design workflows and communicate specifications to subject matter experts
• Project managed a client onboarding process and platform development projects
• Participate in Product/Process qualification and User Acceptance Testing
• Support day-to-day operation from an IT systems perspective.
• Identify opportunities for process/system enhancements and driving Continuous Improvement projects
• Write well-structured work instructions and training material, ensuring all related documentations are maintained and kept up to date
• Collaboration and coordination of implementation and upgrades for on-site systems through life cycle management and working with multiple levels of management and colleagues
• Design and deploy new applications and enhancements to existing applications, software, and operating systems
• Suggest and contribute to Continuous Improvements
• Follow established processes and instructions, and contribute to following applicable Service Level Agreements
• Maintain knowledge of and documentation for all work processes and procedures to support continuity of service and redundancy of skills and capabilities
• Participate in/Lead the IT aspect of Local, Regional, and/or Global projects
• Collaborate with global counterparts and with regional/local IT groups to ensure that IT solutions are fully in line with the global Sandvik IT Strategies

Skills on Resume: 

• Service Design (Hard Skills)
• Workflow Management (Hard Skills)
• Project Management (Hard Skills)
• User Testing (Hard Skills)
• System Support (Hard Skills)
• Process Improvement (Soft Skills)
• Documentation Management (Hard Skills)
• Application Deployment (Hard Skills)

Job Summary: 

• Leads the requirements management efforts for large projects to include new client implementations and large strategic projects
• Devises and executes a requirements management plan for assigned projects, and takes ownership of the business analysis role throughout the project.
• Identifies and understands stakeholders, initiates and facilitates meetings and discussions with stakeholders.
• Works with project managers, project requestors, operations, business representatives, IT representatives, and clients to ensure a complete understanding of software requirements
• Provides business-related IT knowledge to clients and business representatives during the requirements management process.
• Produces project requirements documentation, including written documents, process diagrams, report mock-ups, wire frames, and other documentation, using standard templates.
• Meets deadlines and manages work to timelines.
• Plan and implement a wide variety of complex systems within the global applications portfolio.
• Serves as a Systems Analyst and is responsible for authoring and executing research and documentation such as system requirements, change controls, and test protocols.
• Works with other IT groups to plan and support systems.
• Performance monitoring, trend analysis, application tuning, and maintenance of the application life cycle for a variety of systems.
• Provide support and direction to other Applications Analysts.
• Participates in the development and support of global technology architecture.
• Be responsible for managing and collaborating with external software vendors. 

Skills on Resume: 

• Requirements Management (Hard Skills)
• Stakeholder Analysis (Soft Skills)
• Business Communication (Soft Skills)
• Documentation Development (Hard Skills)
• Systems Analysis (Hard Skills)
• Performance Monitoring (Hard Skills)
• Vendor Management (Soft Skills)
• Architecture Support (Hard Skills)